Instruction/ maintenance manual of the product 595U Sprint Nextel
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Sprint Mobile Broadband USB Modem by Sierra Wireless AirCard ® 595U www .s pr in t.c om © 2007 Sprint Ne xtel. All rights rese rved. SPRINT and other trademark s are tr ademarks of Sprint Ne xtel.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 3: Using the USB Modem on a Windows Computer . . . . . . . . . . . . . . . . . . . . .29 3A. Your USB Modem: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Sprint Connection Manager . . . . . . .
3E. Frequently Asked Questi ons (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 What is Sprint Connection Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 If the connection is “always on,” am I always being billed? .
3F. Troubleshooting Tips (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 GO Button Is Unavailable .
5B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Patents .
i W elc ome to Sprint W e are committed to bringing y ou the be st wir eless technology av ailable, and we built our network right from the start, so no matter wher e you ar e on the network, all your services will work the same. When it comes to mobile c onnectivity , the Sprin t Mobile Broadband USB modem of fers mor e freedom than e ver bef ore.
ii Intr oduc tion This User’ s Guide in troduces y ou to Sprint service and all the fea tures of yo ur new wireless Sprin t Mobile Broadband USB mode m.
Section 1 Basics of Y our USB Modem.
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Section 1A: Introducing the Sprint Mo bile Broadband USB Modem 3 Section 1A Intr oducing the Sprint Mobile Br oadband USB Modem In This Section ⽧ Y our Sprint Mobile Br oadband USB Modem ⽧ CDMA Ne.
4 Section 1A: Introducing the Sp rint Mobile Broad band USB Modem Y our Sprint Mobile Broadband USB Modem The Sierra W ireless AirCard® 595U USB modem is a dual-band wir eless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wir eless data.
Section 1A: Introducing the Sprint Mo bile Broadband US B Modem 5 CDMA technology provides a v ariety of conn ectivity fea tures, depending on y our Sprint acc ount (actual speed de pends on the network c onditions): 䢇 1xEV-DO R ev . A (Sprint P ower V ision SM ) suppor ts In ternet connections with data ra tes up to 3.
6 Section 1A: Introducing the Sp rint Mobile Broad band USB Modem P ackage C ontents Y our Sprint Mobile Broadband USB modem packag e contains the f ollowing componen ts: 䢇 Sprint Mobile Broadband U.
Section 1A: Introducing the Sprint Mo bile Broadband US B Modem 7 䢇 Do not handle or opera te the USB mode m while driving or opera ting a vehicle. Doing so may distr ac t y ou from properly oper ating the v ehicle. In some states and pro vinces, oper ating communica tion de vices while in con trol of a v ehicle is a criminal of fense.
8 Section 1B: Getting St arted With Your USB Modem Section 1B Getting Star ted W ith Y our USB Modem In This Section ⽧ Getting Started ⽧ S ystem Requir ements ⽧ The USB Modem Sof twar e This section describes the basics of getting started with your USB modem, and how to look af ter your USB modem.
Section 1B: Getting Started With Your USB Modem 9 Getting Star ted Befor e you begin using y our USB modem, you must: 1. Check that y our computer has the syste m requiremen ts listed below (“Sy stem R equiremen ts”).
10 Section 1B: Getting St arted With Your USB Modem T o install and run the USB modem and accompan ying Sprint Connection Manager sof twar e on a Windows c omputer , you w ill need the minimum system r esources shown in the following table.
Section 1B: Getting Started With Your USB Modem 11 If y ou are running Windo ws 2000 with Netscape Co mmunicator Ensure y our version of Netscape Communica tor is 4.7 or higher . T o verify tha t your v ersion supports 128-bit encryption: 1. In Naviga tor , selec t Help > About Naviga tor .
12 Section 1C: Getting Help Section 1C Getting Help In This Section ⽧ Visiting the Sprint W eb Site ⽧ Contacting Sprint Customer Service ⽧ T roubleshooting This section describes where y ou can find more inf ormation on Sprint services, options, and tr oubleshooting prob lems you ha ve encoun tered.
Section 1C: Getting Help 13 Visiting the Sprin t W eb Site Stop by www .sp rint.com and log on to get up-t o-date informa tion on Sprint services, options , and more. Y ou can also: 䢇 R eview cov erage maps. 䢇 Access your acc ount inf ormation. 䢇 Add additional options to your service plan.
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Installing the USB Modem on a W indow s C omputer Section 2.
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Section 2A: Installing the Software on a Windows Computer 17 Section 2A Installing the Sof twar e on a Windo w s C omputer In This Section Getting Started This section explains how to install your Sprin t Connection Manager softw are on a Window s computer .
18 Section 2A: Installing the So ftware on a Windows Computer Getting Star ted Befor e you can use y our USB modem, you must first instal l the USB modem’ s sof twar e and configure the USB modem f or your computer .
Section 2A: Installing the Softwar e on a Windows Computer 19 䡲 Use the def ault settings for the Dest ina tion Folder unless y ou hav e special requir ements and an adv anced understanding of computer configur ation. (The Destination F older dictates wher e the softw are is installed.
20 Section 2A: Installing the So ftware on a Windows Computer Window s detects the USB modem and inst alls the drivers f or it . This ma y take a fe w minutes.
Section 2B: Inserting and Remo ving the USB Modem 21 Sectio n 2B Inser ting and R emoving the USB Modem In This Section ⽧ Inserting the USB Modem ⽧ Remo ving the USB Modem This section describes how to properly insert the USB modem and remov e it from you r com pu ter .
22 Section 2B: Inserting and Removing the USB Modem Inser ting the USB Modem T o insert the USB modem into a notebook or desktop computer: 䊳 Holding the USB modem by its sides, insert it into the USB slot of y our computer .
Section 2C: Setting Up Service (Windows) 23 Section 2C Setting Up Service (Windows ) In This Section ⽧ Activating and Using Sprint Service ⽧ Preactiv ated USB Modem ⽧ Non-preactiv ated USB Modem.
24 Section 2C: Setting Up Service (Windows) Activa ting and Using Sprint Ser vice Befor e using your USB modem, y ou must have a Sprin t wireless network acc ount set up.
Section 2C: Setting Up Service (Windows) 25 Non-preactiv ated USB Modem: One T ouch Activa tion If the “One T ouch Activ ation ” wind ow has been d ispla yed, click Ye s to indicate that you’ d lik e to hav e the network autopr ogram y our USB modem.
26 Section 2C: Setting Up Service (Windows) When you call Sprin t, Sprint Customer Service will help y ou selec t your service plan and guide you thr ough the activa tion process.
Section 2C: Setting Up Service (Windows) 27 6. Click Finish to close the Activ ation Wiz ard. 7. W ait a few moments f or the USB modem to automatically r e set. Depending on your c onfiguration, an IO T A session ma y automatically start . (See “Data Provisioning [IO T A]” on page 27.
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Using the USB Modem on a W indow s C omputer Section 3.
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Section 3A: Your USB Mode m: The Basics 31 Section 3A Yo u r U S B M o d e m : T h e B a s i c s In This Section ⽧ Sprint Connection Manager ⽧ Starting Sprint Connection Manager ⽧ Starting Sprin.
32 Section 3A: Your USB Modem: The Basics Sprint C onnect ion Manag er Sprint C onnec tion Manager is the applicat ion that allows y ou to manage and monitor , on your Window s computer , the high-speed Sprint P ower Vision (1xEV-DO ) and Sprint V ision (1X) connect ion to the Sprint network.
Section 3A: Your USB Mode m: The Basics 33 Star ting Sprint C onnec tion Manag er Automatically T o set Sprint Connection Mana ger to star t automatically whenev er Windows starts: 䊳 Fr om the Gener al option in the Se ttings window (page 66), select Launch when Window s starts .
34 Section 3A: Your USB Modem: The Basics Mobile Broadband W indow The text and ic ons in the Mobile Broadband window indicate the connection stat e (page 38), and, when d isconnected, whether the USB modem is lock ed or unlocked (page 55).
Section 3A: Your USB Mode m: The Basics 35 GPS R eceiv er Window 1xEV -DO R ev . 0 transmit / receiv e icon: a da ta connection is active. The up arrow is anima ted (for exam ple: ) when data is being transmitted to the network. The down arrow is anima ted (for e xample: ) when data is being receiv ed from the network.
36 Section 3A: Your USB Modem: The Basics The text and ic ons in the GPS Receiv er window indicate the following ( d escribed in the table that f ollows): 䢇 GPS sta tus 䢇 GPS /Privacy sta tus 䢇 .
Section 3A: Your USB Mode m: The Basics 37 C ommon items Sprint C onnec tion Manager ma y display , depending on the settings of y our USB modem, the following buttons and te xt: 䢇 Menu or the button — Displays the Sprint C onnec tion Manager menu (page 61).
38 Section 3A: Your USB Modem: The Basics 䢇 GO ( GPS Receiv er window) — Starts the NMEA output (page 91). 䢇 Stop ( GPS R eceiv er window) — Ends the NMEA output.
Section 3A: Your USB Mode m: The Basics 39 Initializing Sprint C onnec tion Manager is attempting to establish c ommunication with the USB modem. Searching f or ser vice... Sprint C onnec tion Manager is determining whether 1X or 1xEV -DO ser vice is av ailable.
40 Section 3A: Your USB Modem: The Basics T o end the connection, click Stop . Co nn e c te d t o N D IS This message applies only if Enable Network Adapter (NDIS) (page 69) has been selected. For a description, see “ Connected” (abov e). Device lock ed The USB modem is locked, so tha t others cannot use the USB modem and your accoun t .
Section 3A: Your USB Mode m: The Basics 41 GPS Sta tus (GPS R eceiv er Window) The GPS Receiv er window displays the GP S status: 䢇 OFF 䢇 V alidating 䢇 Searching 䢇 Acquired OFF GPS is not a vailable or is turned of f . T o use GPS: 1. Ensure the USB modem is not power ed off and the GPS Receiv er window is display e d.
42 Section 3A: Your USB Modem: The Basics NMEA output is being gener ated. (F or informa t ion on NME A, see “What is NMEA?” on page 90.) S ystem T ra y Connection Sta tes Sprint C onnec tion Manager has an associa ted icon ( ) tha t appears in the system tra y .
Section 3A: Your USB Mode m: The Basics 43 Determining the T ype of C ov erage The T oolTip o ver the signal str ength ind icator ( ) indica tes the type of co ver a ge you ha ve (for e xample, 1X [s .
44 Section 3A: Your USB Modem: The Basics T o use Sprint Loca tion Services: 1. Ensure tha t, in the settings for Sprin t L oca tion Services (page 71), you ha ve selected Enable Locat ion Services and, if you will be using GP S applications , Display GPS R eceiver , and you hav e accepted the Privacy C onsent Agreemen t(s).
Section 3A: Your USB Mode m: The Basics 45 3. Fr om the Loca tion & Search window , enter or select the type of item you w ant to find. If you’ve pr eviously enter ed sear ch items , a drop-down list displays the last five items y ou’ v e enter ed.
46 Section 3A: Your USB Modem: The Basics When the USB modem is powered of f , the menu option switches to Po we r O n Modem , the Mobile Broadband window displa ys the message “De vice power ed of f ,” and the GPS Receiv er window displays “ OFF .
Section 3A: Your USB Mode m: The Basics 47 Mobile Broadband W indow C ompact view: Expanded view: When expanded, the Mobile Broadband window also displa ys the amount of data transf erred during the curren t connection, and (only when disc onnected) the lock state of the USB modem (lock ed or unlocked ).
48 Section 3A: Your USB Modem: The Basics GPS R eceiver Wi ndow C ompact view: E xpanded view: When expanded, the GPS R eceiver window displa ys location inf ormation (described in the table on pag e 36.
Section 3A: Your USB Mode m: The Basics 49 Minimizing Sprint C onnec tion Manager T o sav e space on your screen f or other programs , you can minimize Sprint C o nnection Manager: 䊳 Click (in the upper right c orner of Sprint C onnection Manager). – or – Click the Sprint C onnection Manage r icon in the system tr ay .
50 Section 3A: Your USB Modem: The Basics Sprint C onnec tion Manager closes , an d the Sprint C onnection Manager icons disappear from the system tr ay . Launching a Sprint P ower V ision or Sprint Vision C onnection To launch a connection: 䊳 Click GO in the Mobile Broadband window.
Section 3A: Your USB Mode m: The Basics 51 The connection is “ active” when data tr ansmission is occurring . If da ta transmission stops f or a period of time (determined by the network), the connection bec omes “dormant. ” When y ou r esume data traf fic, the connection becomes active.
52 Section 3A: Your USB Modem: The Basics 䢇 T urn off the w arning message f or th is data session only (“Do not ask again during this data session. ”). 䢇 Con tinue with the data c onnection (“Roam ”) , in which case you may be subject to roaming r ates.
Section 3A: Your USB Mode m: The Basics 53 The changes are applied the ne xt time you launch a connection. Viewing the Amoun t of Da ta T ransf erred T o view the number of by tes sent an d receiv ed during the current connection: 䊳 If the Mobile Broadband window is not e xpanded, click the button.
54 Section 3A: Your USB Modem: The Basics Ending a C onnection To end a connection: 䊳 In the Mobile Broadband window, click Stop . This ends your da ta connect ion, and a lso y our GPS connection, if it is open.
Section 3A: Your USB Mode m: The Basics 55 Displa ying Y our Phone Number Y ou can view your phone number in th e Device Inf o & Diagnostics window ( Menu > Device Inf o & Diagnostics ). Security When it is disconnected, y ou can lock y our USB modem so that others cannot use it to access your acc ount .
56 Section 3A: Your USB Modem: The Basics When the USB Modem Is Lock ed When the USB modem is locked, y ou can: 䢇 Unlock the USB modem (page 57). 䢇 P ower off the USB modem (pag e 45). When the USB modem is locked, y ou cannot: 䢇 Make da ta connections (the GO button is una vailable).
Section 3A: Your USB Mode m: The Basics 57 Locking upon Sprint C onnec tion Manag er Star tup T o set the USB modem to lo ck as soon as Sprint Conne ction Manager starts up: 1. End any active c onnection. (Y ou can lock the USB modem only when disconnected; see page 39.
58 Section 3A: Your USB Modem: The Basics Changing the Lock C ode T o change the lock code: 1. In the Sprint Mobile Br oadband settings window (page 68), click User Lock Change . The Change User Lock C o de window is displa yed: 2. Enter the curr ent lock c ode.
Section 3A: Your USB Mode m: The Basics 59 Uninstalling the Sprint C onnec tion Manager Sof twar e T o remov e the Sprint Connection Manager sof twar e from your computer , use the Add/R emov e Progr ams utility built into your W indows oper ating system.
60 Section 3B: Menu Options Section 3B Menu Options In This Section ⽧ Sprint Connection Manager Menu ⽧ S ystem T ra y Menu This chapter describes each menu option you ma y encounter while using y our Sprint Mobile Br oadband USB mode m and the Sprint C onnec tion Manager sof twar e on your Window s computer .
Section 3B: Menu Options 61 Sprint C onnection Manager Menu Clicking Menu or the button, loca ted in the upper left c orner of Sprint C onnection Manager, displays the Sprint C onnection Manager menu.
62 Section 3B: Menu Options Alert Log View a r ecor d of all alerts (for example, c onnec tion errors ) that ha ve been r eceived w hile establishing and maintaining connections.
Section 3B: Menu Options 63 Sy st e m T ra y M en u When you right - click the system tra y icon ( ), a shor tcut menu is displa yed: The following table describes the menu options: Menu Item Descript.
64 Section 3C: Changing Spri nt Connection Manager Settings Section 3C Changing Sprint C onnec tion Manager Settings In This Section ⽧ Settings Window ⽧ General Settings ⽧ Sprint Mobile Broadband Settings ⽧ Sprint Loca tion Services Settings This chapter describes settings you ca n change to customiz e Sprint Connection Manager.
Section 3C: Changing Sprint Conne ction Manager Settings 65 Settings Window Fr om the Settings window , you can sp ecify the settings for Sprin t Connection Manager.
66 Section 3C: Changing Spri nt Connection Manager Settings Gener al Settings From the Gener al option in the Settings window , you can spe cify settings that af fect the gener al behav ior of Sprin t Connection Manager.
Section 3C: Changing Sprint Conne ction Manager Settings 67 The following table describes the options: Menu Item Description Play so und e ffec t s Play a clicking sound when e ver an action is made in Sprint C onnection Manager. Alwa ys on top K eep Sprint Connection Manager visible on y our screen regar dless of which applications ar e open.
68 Section 3C: Changing Spri nt Connection Manager Settings Sprint Mobile Broadband Settings From the Sprin t Mobile Broadband option in the Settings window , you can change the behavior of y our Sprint Pow er Vision or Sprin t Vision connection.
Section 3C: Changing Sprint Conne ction Manager Settings 69 The following table describes the options: Menu Item Description Alwa ys show We l co m e Screens Display a welc ome screen upon a successful connection to the network.
70 Section 3C: Changing Spri nt Connection Manager Settings Network Mode: 1X Only Attempt only a Sprin t Vision (1X) c onnec tion (ev en when you hav e Sprint P ower Vision [1xE V-DO] c over age, which pr ovides fa ster data tr ansmission speeds).
Section 3C: Changing Sprint Conne ction Manager Settings 71 Sprint Loca tion Ser vices Settings From the Sprin t Location Services opt ion in the Settings window , you can change the behavior of Sprin t Location Services. (F or more inf ormation on Sprin t Location Services, see page 43.
72 Section 3C: Changing Spri nt Connection Manager Settings The following table describes the options: Menu Item Description Enable Location Services T urn on support (by your USB modem) for Sprin t Location Services. Note: T o use Sprint L ocation Services, your accoun t must also be configur ed appropriat ely .
Section 3C: Changing Sprint Conne ction Manager Settings 73 Te s t G P S V erify that your USB modem is able to obtain da ta for Sprint Loca tion Services: 1. Ensure that Network Mode (fr om the Sprint Mobile Broadband Settings window; page 68) is set to Automa tic or 1X Only .
74 Section 3D: Tools Section 3D To o l s In This Section ⽧ Viewing the C onnection History ⽧ Viewing Alerts ⽧ Running Diagnostics ⽧ Updating the Sof tware ⽧ About Sprint Mobile Broadband Thi.
Section 3D: Tools 75 Vi ewing the C onnec tion Hist ory C onnection History displays a rec ord of connections established using your USB modem. Y ou can sor t rec ords by connect ion name to easily distinguish between personal and business usage. Fr om this window you can also acce ss the Settings window (pag e 65) ( File > Settings ).
76 Section 3D: Tools T o copy one or more e ntries: 1. Select the entries. ( Click a single entry , or hold down CTRL or SHI FT and click to select multiple entries; to select all entries, select Edit > Select All .) 2. Select Ed it > Copy . 3. P aste the entries (f or example, in to a te xt file or email message).
Section 3D: Tools 77 T o export the entries to a text file: 1. Select File > Export . 2. Specify a file name and path. 3. Click Sav e . T o copy one or more e ntries: 1. Select the entries. (Click a single en try , or hold down CTRL or SH IFT and click to select multiple entries; to select all entries , select E dit > Select All .
78 Section 3D: Tools The tests automatically star t when the window opens. Fr om the Device Inf o & Diagnostics window , you can view system inf ormation (page 79) and sav e the system inf ormat ion to an R TF (Rich T ext F ormat) file.
Section 3D: Tools 79 Displaying S ystem Inf ormation The S ystem Informa tion window displays: 䢇 Sy stem Parameters: Inf ormation about y our comput er hard war e and softw are.
80 Section 3D: Tools About Sprint Mobile Broadband The About Sprint Mobile Broadband w indow displa ys information about the Sprint C onnec tion Manager sof twar e. T o display this window: 䊳 In Sprint C onnec tion Manager, click Menu and then select About Sprint Mobile Broadband .
Section 3E: Frequently Asked Questions (Windows) 81 Section 3E Fr equently Ask ed Questions (Window s) In This Section ⽧ What is Sprint C onnection Manager? ⽧ If the connection is “ alwa ys on ,.
82 Section 3E: Frequently Asked Questions (Windows) ⽧ What GPS mode options are su ppor ted? ⽧ What is GPS Basic? ⽧ What is GPS Premium? ⽧ What is the diff erence between GPS Basic and GPS Pre.
Section 3E: Frequently Asked Questions (Windows) 83 What is Sprin t C onnection Manager? Sprint C onnec tion Manager is sof twar e that lets y ou connect to the Sprint P ower V ision or Sprint V ision network. Sprint C onne c tion Manag er takes adv antage of the increased da ta speeds off ered by the Sprin t Mobile Broadband Network.
84 Section 3E: Frequently Asked Questions (Windows) How can I optimize my settings to achie ve the f astest speeds and co nser v e data when accessing m y corpor ate network? Depending on your c orpor.
Section 3E: Frequently Asked Questions (Windows) 85 What is GP S? GPS stands f or Global Positioning S ystem , which is a system that uses a series of 24 geosynchronous sa tellites to provide location da ta. GPS sa tellites transmit signals to eq uipment on the ground.
86 Section 3E: Frequently Asked Questions (Windows) How do I use the enhanced Local Search f eature? When running Sprint C onnec tion Manager, select Menu > Loca tion & Search Services . Some predefined, most frequen tly use d queries are listed.
Section 3E: Frequently Asked Questions (Windows) 87 How do I enable/ disable GPS? By default, Sprin t Location Services are disabled. T o enable Sprint Loca tion Services: 1. In the Sprint Loca tion Ser vice s settings window , select Enable Location Services .
88 Section 3E: Frequently Asked Questions (Windows) Loca tion-Based Services limitations T o acquire a location fix, y ou must be conne cted to the Sprint ne twork, (subjec t to change) not roaming, and, for th e initial fix, in 1X c ov erage.
Section 3E: Frequently Asked Questions (Windows) 89 See also “What is NMEA?” on pag e 90 and “What is the dif ference betw een GPS Basic and GPS Pr emium?” on page 89. What is GP S Premium? GPS Pr emium support s GP S outdoors (as do es GP S Basic) and additionally indoors (where no GP S satelli tes are a vailable).
90 Section 3E: Frequently Asked Questions (Windows) What is NME A? NMEA stands f or “National Marine Electronics Association. ” NMEA 0183 is a standard protocol used by GP S devices to send and receive da ta. NMEA output is c omposed of v arious strings.
Section 3E: Frequently Asked Questions (Windows) 91 How do I start and stop NMEA? T o star t NMEA output: 1. Click GO in the GPS Receiv er window (page 35). 2. R ead and accept the Priv acy Consen t Agreement. T o stop NMEA output, you ha ve se ver al options: 䢇 In the GPS Re ceiver window, click Stop .
92 Section 3F: Troubleshooting Tips (Windows) Section 3F T roubleshooting T ips (Window s) In This Section ⽧ Problems , Causes, and Solutions ⽧ GO Button Is Unav ailable ⽧ Searching for Service .
Section 3F: Troubleshooting Tips (Windows) 93 Problems , Causes , and Solutions When properly installed, the Sprin t M obile Broadband USB modem is a highly reliable pr oduct .
94 Section 3F: Troubleshooting Tips (Windows) GO Button Is Unav ailable Ensure the USB modem is pr operly inse rted, not locked (page 56), and not powered of f (page 40). If the Mobile Broadband window displa ys “Searching f or ser vice” fo r a long period of time (for e xample, sever al minutes ), see “Searching f or Ser vice” below .
Section 3F: Troubleshooting Tips (Windows) 95 Cannot C onnect to the Network If you’ re having problems c onnecting , or there’ s no Sprint P ower Vision (1x -EVDO) co ver age in your ar ea, set Network Mode to 1X Only and try to establish a connection.
96 Section 3F: Troubleshooting Tips (Windows) Sprint Loca tion Ser vices Ar en’t W orking or Don’t Seem to Be A v ailable If Sprint L ocation Services aren ’t working or don’t seem to be av ailable, check whether you ha ve, in the Se ttings window (page 65), a Sprin t Location Services option in the drop-down list .
Section 3F: Troubleshooting Tips (Windows) 97 C ould Not Pr epare Da ta Services See “Unable to Prepar e Data Services” (page 97). Unable to Prepar e Data Services The USB modem was unable to access the IO T A server to obtain data acc ount par ameters for y ou.
98.
Installing and Using the USB Modem on a Mac Section 4.
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Section 4A: Installing an d Using the Softwa re on a Mac Co mputer 101 Section 4A Installing and Using the So ft w a r e o n a M a c Co m p u t e r In This Section ⽧ Getting Started ⽧ Installing t.
102 Section 4A: Installing and Using the Software on a Mac Computer Getting Star ted Befor e you can use y our USB modem, you must first instal l the USB modem’ s sof twar e and configure the USB modem f or your computer .
Section 4A: Installing and Using the Software on a Mac Computer 103 Installing the Sof twar e on a Mac T o install the W atcher Lite softw are on your Mac computer: 1. If your USB modem has not y et been ac ti v ated, ensure you ar e in the network co ver age area (not roaming).
104 Section 4A: Installing and Using the Software on a Mac Computer 7. In the “Select a Destination” window , choose a destination volume. A gr een vertical arrow indica tes which volume(s ) y ou can install the softw are onto . If more than one v olume has a green vertic al arrow , select the volume tha t has the active opera ting system.
Section 4A: Installing and Using the Software on a Mac Computer 105 12. Click Rest ar t . 13. Af ter your c omputer restarts, r un W atcher Lite: in Finder , choose Go > Applications > Sierr a Wireless W atcher . W atcher Lite should star t: Installing the Driv ers T o install the drivers on y our Mac computer : 1.
106 Section 4A: Installing and Using the Software on a Mac Computer 4. Slide the lev er on the bottom of the US B modem in the dir ection indicated by the triangle to release th e USB modem’ s USB connector . 5. Adjust the USB connector to the de sired angle.
Section 4A: Installing and Using the Software on a Mac Computer 107 7. If the New P or t Detected window appears , click Co nt in u e . 8. If the Authen ticate window appears , enter y our Mac user name and password, and then click OK . W atcher Lite displays a status message or the “De vice Not Activa ted” window .
108 Section 4A: Installing and Using the Software on a Mac Computer Activa tion Assistant The Activa tion Assistant will guide y ou th rough the activ ation process if y our USB modem is not preactiva ted. T o set up your acc ount, y ou will be c ontacting Sprint .
Section 4A: Installing and Using the Software on a Mac Computer 109 When you call Sprin t, Sprint Customer Service will help y ou selec t your service plan and guide you thr ough the ac tiv ation process.
110 Section 4A: Installing and Using the Software on a Mac Computer C onnecting to the Sprint Network T o connect to the Sprint network: 䊳 In W atcher Lite, click Connect .
Section 4A: Installing and Using the Software on a Mac Computer 111 Menu Options From the Ext ras item on the Sierra Wir e less W atcher menu, you can: 䢇 Activa te your USB modem (page 108) 䢇 Pro .
112 Section 4A: Installing and Using the Software on a Mac Computer 3. Hold the antenna cable by the c onnect or (end) par t, and car efully inser t the connector part of the cable into th e corr esponding connector on the USB modem. 4. R einser t the USB modem in to your c omputer .
Section 4A: Installing and Using the Software on a Mac Computer 113 T roubleshooting T ips (Mac) When properly installed, the Sprin t M obile Broadband USB modem is a highly reliable pr oduct .
114 Section 4A: Installing and Using the Software on a Mac Computer Cannot C onnec t to the Network If the connection is dropped as soon as it is established, char ge the battery for a t least 30 minutes if the PWR LED is red.
Section 4A: Installing and Using the Software on a Mac Computer 115 How f ast is the connection with Sprint Connection Manager? The Sprint Mobile Broadband Netw ork allow s y ou to connect to the Internet a t speeds of up to 3.1 Mbps (1xEV-DO R ev . A), 2.
116.
T echnical Specifica tions and R egulatory Inf orma tion Section 5.
118.
Section 5A: Technical Specifications 119 Section 5A T echnical Specifications In This Section ⽧ LED Opera tion ⽧ Radio Fr equency and Electrical Specifications ⽧ Softw are Specifications ⽧ Env.
120 Section 5A: Technical Specifications LED Oper ation Y our USB modem has two LED lights. The LEDs opera te as follow s: LED State Indica tes Data Of f The USB modem has no power .
Section 5A: Technical Sp ecifications 121 Radio F requency and Electrical Specifications Appro vals C ompliant with: IS-2000 R elease 1.0 (CDMA (1X), IS-707-A Da ta, IS-856 (CDM A 1xEV -DO), IS-866, IS-878, IS-890, CDMA Dev e lopmen t Group FC C (I D: N7N-MC5725U) Industry Canada (ID: 2417C-MC5725U) Vo l t a g e +5.
122 Section 5A: Technical Specifications Sof tware Specifica tions CDMA specification IS-2000 R elease 0 Data service IS-707A SMS (IS-637) Not supported FA X Not suppor ted IO T A Suppor ted O T ASP (.
Section 5A: Technical Sp ecifications 123 Environmental Specifica tions Mechanical Specifications Opera ting tempera ture -10 to +60°C Stor age tempera ture -20 to +85°C Humidity 85%, non-condensing Vibrati on R andom vibra tion, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes.
124 Section 5B: Regulatory Information Section 5B Re gu la tor y In for m ati on In This Section ⽧ Regula tory Notices ⽧ Pat en ts ⽧ T rademarks ⽧ Copyrigh t ⽧ Limitation of Liability ⽧ Ad.
Section 5B: Regulatory Information 125 Regula tor y Notices The design of the AirCar d 595U USB mo dem complies with U .S. F ederal C ommunications C ommission (FCC) and Ind ustry Canada (IC) guidelin.
126 Section 5B: Regulatory Information If this equipment does cause harmful interf er ence to radio or television r eception, which can be determined by turning th e equipment of f and on, the user is.
Section 5B: Regulatory Information 127 Pat e n t s P ortions of this product are cov ered by some or all of the following US pa tents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929.
128 Section 5B: Regulatory Information T rademark s SPRI NT and other tr ademarks ar e tr ademarks of Sprint Nextel. AirCar d ® and “Heart of the Wireless Machine” ® are r e gister ed trademarks of Sierr a Wir e less. W atcher ® is a tr ademark of Sierra W irele ss, register ed in the European C ommunity .
Section 5B: Regulatory Information 129 Limitation of Liability The informa tion in this manual is subjec t to change without notice and does not represen t a commitment on the part of Sier r a Wireless.
130.
Saf ety Inf ormation and T erms & C onditions Section 6.
132.
Section 6A: Safety an d Notices 133 Section 6A Saf ety and Notices In This Section ⽧ Impor tant Notice ⽧ Safety and Hazards This section describes impor tant guid elines r egarding y our Sprint Mobile Broadband USB modem.
134 Section 6A: Safety and Notices Impor tan t Notice Because of the natur e of wireless communica tions, tr ansmission and reception of data can nev er be guaran teed.
Section 6B: Terms and Conditions 135 Sectio n 6B T erms and Conditions In This Section ⽧ Subscriber Agreement/Gener al T erm s and Conditions of Services This section contains the terms and cond itions of service f or your Sprint Mobile Broadband USB modem.
136 Section 6B: Term s and Conditions Subscriber Agreemen t Gener al T e rms and C onditions of Ser vices Please note these terms may not be th e most curren t version. A curr ent v ersion of the terms is av ailable at our W eb site or upon request . P ar a solicitar esta litera tura en español, por f av or visitar a www .
Section 6B: Terms and Conditions 137 Our P olicies Services are subject to our business policie s, pr actices and procedures (“P olicies”), including , but not limited to , our Privac y P olicy and Acceptable Use Policy and V isitor Agr eement – both av ailable at our W eb site.
138 Section 6B: Term s and Conditions Our Right T o Change The Agreement & Y our Related Rights W e may change any part of the Agreement at an y time, including , but not limited to , ra tes, charges , how we calculate charges, or your terms of Service.
Section 6B: Terms and Conditions 139 won ’t pror ate charges to the date of termina tion and you w on’t r eceive a cr edit or refund f or any unused Services. Ex cept as pro vided abov e, you must also pa y us an Early T ermination Fee f or each line of Serv ice tha t yo u terminate early .
140 Section 6B: Term s and Conditions remaining portion of Deposit to your last known addr ess within 90 days af ter your final inv oice – if it is returned to us, we will f or w ard it on to the appropria te state authorities to the extent r equired by law .
Section 6B: Terms and Conditions 141 Co ver age isn’t av ailable everywhere. Estimat ing wir eless co ver age and signal strength is not an exact science.
142 Section 6B: Term s and Conditions Specific T erms & Restrictions On Using Data Services In addition to the rules for using all of o ur other Services , unless we identify the Service or Device you ha ve selected as specifically intended f or that purpose (for example, wir eless routers, Da ta Link, etc .
Section 6B: Terms and Conditions 143 W eekend plans), y ou’ re charged f or the enti re call based on the r ate tha t applies to the time period in which the call starts.
144 Section 6B: Term s and Conditions Y our Bill Y our bill provides y ou notice of your char g es. It r eflects monthly recurring char ges (usually billed one bill cycle in adv ance) and usage/tr ansaction specific charges (usually billed in the bill cycle in which th e y’ re incurr ed).
Section 6B: Terms and Conditions 145 a monthly or quarterly basis. Examples of Sur charges include, but are not limited to: Universal Service Fund, E911, F ederal Pr ograms Cost R ecov ery , Feder al Wireless Number Pooling and P or tability , and gross receipts char ges.
146 Section 6B: Term s and Conditions If you do not agr ee with the terms of our Privacy P olicy , do not purchase or use our Services. Location Base d Services Our network gener ally knows the loca tion of your Device when it is outdoors and turned on.
Section 6B: Terms and Conditions 147 cooper ate if we choose to inv estigat e the matter (pr ovide f ac ts , sworn statemen ts, etc.). W e may not waiv e an y Early T ermination F ees if you choose to terminate Services as a result of loss or thef t of your Device.
148 Section 6B: Term s and Conditions DISPUT E R ESOL UTION W e Agree T o First Contact Each Other With Any Disputes W e each agree to first con tact each other wi th any disputes and provide a written description of the problem, all r elevan t documents/inf ormation and the proposed resolution.
Section 6B: Terms and Conditions 149 (5) Unless we each agree otherwise, the Arb itr ation will be conducted by a single neutral arbitr ator and will take place in the c ounty of y our last billing address. The fe deral or sta te law that applies to the A greemen t will also apply during the arbitra tion.
150 Section 6B: Term s and Conditions No Class Actions T O THE EXTENT AL L OWED BY LAW , WE E ACH W AIVE ANY RIGHT T O PU RSUE DISPUTES ON A CLASSWIDE BASIS; THA T IS, T O EITH ER JOIN A CL AIM WIT H .
Section 6B: Terms and Conditions 151 the documents it inc orpora tes make up the entir e agreemen t between us and replaces all prior written or spok en agr eements – you can ’t rely on any con tradictory documents or sta tements by sales or service repr esentativ e s.
152.
Glossary and Inde x Section 7.
154 154.
Glossary 155 Glossary 1X One T imes Radio T ransmission T echnology (the “ one times” ref ers to the frequency spectrum). Also known as Sprint V ision. Su pports Internet connections with data ra tes up to 153 kbps. Actual speed de pends on the network conditions.
156 Glossary dormant The network switches the data c onnection in to dormant mode if ther e is no traf fic on the connection f or some time. When you r esume data traf fic, the high-speed data c onnection becomes active. The data c onnection may also go dorman t while a GPS fix is being acquired.
Glossary 157 LED Light Emitting Diode —A semic onductor diode that em its visible or infr ared ligh t . Mbps Megabits per second MEI D Mobile Equipment Identifier —The unique sec ond-g enera tion serial number assigned to the Sprint Mobile Broadban d USB modem f or cellular network use.
158 Glossary syst em tray Usually located in the bottom righ t of the screen (near the clock). When Sprint Connection Manager is running , it places an ic on in this area, which y ou can use to monitor the connection state (p age 42).
Index 159 Inde x Symbols $GPGGA, 90 $GPGSA, 90 $GPGSV, 90 $GPRMC, 90 Numerics 1-888-715- 4588 (Sprint Customer Service), 13 1-888-788- 4727 (Sprint Customer Service), 13 1X Only (Network Mode) (Window.
160 Index definition, 89 approvals, 121 arbitration of disputes, 148 ASL (Account Spending Limits), 139 assistance online Help (Windows only), 54 Sprint Customer Service, 13 Sprint Web site, 13 authen.
Index 161 ending, 54 history, 75 issues, 76 launching, 50 Network Mode, 70 states (GPS Receiver window), 41 states (Mobile Broadband window), 38 states (system tray), 42 warning when roamin g, 51 Connection History (Windows), 75 Connection Manager Mac.
162 Index early termination fee, 137 editing (Window s) Sprint Connection Manager settings, 65 Sprint Power Vision/Sprint Vision connection, 68 electrical specifications, 121 electromagnetic emissions.
Index 163 enable/disable, 72, 87 GPS Basic, 88 GPS Premium, 89 GPS Receiver window, 35 icon in system tray, 42 limitations, 88 Privacy, 87 subscription, 87 Test GPS, 73 User Plane, 86 where can I use .
164 Index knowledge base, 13 L last fix (Windows only), 37 late fees, 144 latitude (Windows only), 36, 73 Launch when Windows starts, 67 LBS (Location-Based Services) (Windows only).
Index 165 immediately, 49 on startup, 67 minus sign (-) in Sprint Connection Manager, 46 miscellaneous charges, 142 Mobile Broadband window description of icons, 34 diagram with callouts, 34 expanded .
166 Index GPS not available, 87 icon (GPS Receiver window), 36 privacy, terms, 145 PRL, 122 problems, 92, 113 products, Sprint (Windows), 58 profile - data (Windows), 27 properties of conn ection, cha.
Index 167 services, Sprint (Windows), 58 Settings window (Windows) overview, 65 General, 66 Sprint Location Services, 71 Sprint Mobile Broadband, 68 short text messaging (SMS), 122 shortcut menu (Wind.
168 Index See also GPS, and also the FAQ chapter (Windows). definition of LBS (Location-Based Services), 84 disclaimer, 146 display Location & Search Services on the menu, 72 enable/disable, 72, 8.
Index 169 starting Sprint Connection Manager automatically, 33 manually, 32 status information (Windows), 77 status of connection (Mac), 110 status of connection (Windows) GPS Receiver window, 41 Mobi.
170 Index URL to automatically launch upon network connection (Windows), 52 URLs - favorites (Windows), 58 USB modem, powering off (Window s only), 45 USB port (Windows), 77 user lock (Mac) unlocking .
An important point after buying a device Sprint Nextel 595U (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sprint Nextel 595U yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sprint Nextel 595U - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sprint Nextel 595U you will learn all the available features of the product, as well as information on its operation. The information that you get Sprint Nextel 595U will certainly help you make a decision on the purchase.
If you already are a holder of Sprint Nextel 595U, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sprint Nextel 595U.
However, one of the most important roles played by the user manual is to help in solving problems with Sprint Nextel 595U. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sprint Nextel 595U along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
