Instruction/ maintenance manual of the product AIRCARD 597E Sprint
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Sprint Mobile Broadband C ard by Sierra Wireless AirCard ® 597E www .s pri n t .c o m © 2007 Sprint Ne xtel. All rights r ese rved. SPRI NT and other trademark s are tr ademarks of Sprin t Nextel.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2D. Setting Up Service (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Preactivated Card .
3C. Changing Sprint Connection Manager Settings (Windows) . . . . . . . . . . . . . . 73 Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 General Settings . . . . . .
Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 13 Displaying Your Phone Number and ESN .
Section 6: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 145 6A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Important Notice . . .
i W elc ome to Sprint W e are c ommitted to bringing you the be st wireless technology a vailable, and we built our network right from the start, so no matter wher e you ar e on the network, all your services will work the same. When it comes to mobile c onnectivity , the Sprint Mobile Broadband car d off ers more fr eedom than ever bef ore.
ii Intr oduction This User’ s Guide intr oduces you to Sprint service and all the fe atures of y our new wireless Sprin t Mobile Broadband card. It’ s divided into sev en sections: ⽧ Section 1: .
Section 1 Basics of Y our C ard.
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Section 1A: Introducing the Sprint Mobile Broadband Card 3 Section 1A Intr oducing the Sprint Mobile Br oadband Car d In This Section ⽧ Y our Sprint Mobile Broadband Car d ⽧ CDMA Netwo rks ⽧ TRU.
4 Section 1A: Introducing the Sprint Mobile Broadband Card Y our Sprint Mobile Broadband C ard The Sierra W ireless AirC ard® 597E E xpressCar d is a dual-band wireless Ex pressCard modem. It enhances the functionality of your mobile c omputing devices by adding wir eless data.
Section 1A: Introducing the Sprint Mobile Broadband Card 5 CDMA technology provides a v ariety of conn ec tivity f eatures , depending on your Sprint acc ount (actual speed de pends on the network c onditions): 䢇 1xEV-DO R ev . A (Sprint P ower V ision SM ) suppor ts Internet c onnections with data r ates up to 3.
6 Section 1A: Introducing the Sprint Mobile Broadband Card P ack age Contents Y our Sprint Mobile Broadband card pack age contains the f ollowing componen ts: 䢇 Sprint Mobile Broadband car d by Si e.
Section 1A: Introducing the Sprint Mobile Broadband Card 7 About This Guide This user’ s guide is designed to pro vide y ou with all the informa tion you need to install and use your car d by Sierra W ireless (AirC ard 597E). 䢇 Section 1 (which you ar e reading) gives y ou an overview of the card (AirCar d 597E).
8 Section 1B: Getting Started With Your Card Section 1B Getting Star ted With Y our Car d In This Section ⽧ Installation Ov er view ⽧ S ystem Requir ements (Windows ) ⽧ S ystem Requir ements (Ma.
Section 1B: Getting Starte d With Your Card 9 Installation Ov er view Befor e you begin using y our card, you must install the car d’ s softw are and configur e the card f or your c omputer . The installation pr ocess consists of : 䢇 Ensuring that y our computer meets the system requir ements.
10 Section 1B: Getting Started With Your Card High Encryption Requir ements (Windows ) Depending on your c onfigura tion, an IO T A (Internet Ov er The Air) session may automatically start as part of the installa tion process. IO T A requir es high-security 128-bit encryption to es tablish a secure In ternet connection to the CDMA network.
Section 1B: Getting Starte d With Your Card 11 S ystem R equirements (Mac) The Sprint Mobile Br oadband card is supported on a MacBook™ Pro or P owerBook® G4 computer running Mac OS X v ersion 10.4 or newer . T o check your v ersion, from the Apple menu ( ) choose About This Mac .
12 Section 1B: Getting Started With Your Card A ttaching an External Antenna Y ou can improve the signal str ength by attaching an external an tenna (sold separa tely). T o attach an external an tenna: 1. R emove the car d if it is inser ted in your computer (pag e 28).
Section 1C: Getting Help 13 Section 1C Getting Help In This Section ⽧ Visiting the Sprint W eb Site ⽧ Contacting Sprint Customer Service ⽧ T roubleshooting This section describes where y ou can find more inf ormation on Sprint services , options, and tr oubleshooting pr oblems you migh t encounter .
14 Section 1C: Getting Help Visiting the Sprin t W eb Site Stop by www .sprint .com and log on to get up-t o-date inf ormation on Sprint services, options , and more. Y ou can also: 䢇 R eview cover age maps. 䢇 Access your acc ount inf ormation. 䢇 Add additional options to your service plan.
Installing the C ard Section 2.
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Section 2A: Installing the Software on a Windows Computer 17 Section 2A Installing the Sof tware on a W indow s C omputer In This Section ⽧ Installing the Sof tware on a Windo ws Computer This section explains how to install y our Sprint Connection Manager sof tware and Sprint Mobile Br oadband card on a Window s computer .
18 Section 2A: Installing the So ftware on a Windows Computer Installing the Sof tware on a W indows C omputer Befor e you can use your car d, you must first install the card’ s softwar e and configur e the card f or your c omputer .
Section 2A: Installing the Softwar e on a Windows Computer 19 3. With the picture label f acing up, insert the card into y our computer . Window s detects the card and installs the drivers f or it .
20 Section 2A: Installing the So ftware on a Windows Computer 10. R un Sprint C onnection Manager. (Double-click the program ’ s icon [ ] on your desktop .
Section 2B: Installing the Softwa re on a Mac Computer 21 Section 2B Installing the Sof tware on a Mac C omputer In This Section ⽧ Installing the Sof tware and Driv ers on a Mac This section explains how to install your W atcher Lite softw are and Sprint M obile Broadband car d on a Mac computer .
22 Section 2B: Installing the Software on a Mac Computer Installing the Sof tware and Drivers on a Mac T o install the W atcher Lite softw a re and drivers on y our Mac computer: 1. If your car d has not yet been activa ted, ensure y ou are in the network c over age area (not r oaming).
Section 2B: Installing the Softwa re on a Mac Computer 23 5. In the “W elcome to the Sierr a Wire le ss W atcher Lite Installer” window , click Co nt i n ue . 6. In the “Select a Destination” window , choose a destination volume. A gr een vertical arrow indica tes which volume(s ) y ou can install the sof tware on to.
24 Section 2B: Installing the Software on a Mac Computer 8. In the “Easy Install on ... ” window , click Install . 9. If the “ A uthenticate” window appe ars , enter y our Mac user name and password, and then click OK . 10. In the window with the message that y ou will have to r estar t your c omputer , click C ontinue Installation .
Section 2B: Installing the Softwa re on a Mac Computer 25 11. Click Rest ar t . 12. Af ter y our computer restarts, r un W atcher Lite: in Finder , choose Go > Applications , and then double- click Sierr a Wireless W atcher . W atcher Lite should start: W atcher Lite displa ys a status message or the “Device Not Activ ated” window .
26 Section 2C: Inserting and Removing the Card Section 2C Inser ting and R emoving the C ard In This Section ⽧ Inserting the Card ⽧ Removing the C ard (Windows) ⽧ Remo ving the Card (Mac) This section describes how to properly insert the card and remov e it from your computer .
Section 2C: Inserting and Re moving the Card 27 Inser ting the Car d T o insert the card into a notebook computer : 1. If your c omputer does not hav e an Ex pressC ard slot, insert the Expr essCar d to PC Card adapter into y our computer’ s PC Card slot.
28 Section 2C: Inserting and Removing the Card 䢇 The Unplug and Eject Hardwar e icon ap pears in the system tr ay , if it is not already displa yed f or another card (and unless the f eature has been disabled). The card is power ed as soon as you insert it .
Section 2C: Inserting and Re moving the Card 29 R emove the car d from y our computer’ s slot by gripping both sides of the car d and pulling straigh t out . Remo ving the Car d (Mac) T o remove the card fr om y our Mac: 1. End your network c onnection (in W atcher Lite, click Disconnect ).
30 Section 2D: Setting Up Service (Windows) Section 2D Setting Up Service (Windows ) In This Section ⽧ Activating and Using Sprint Service ⽧ Preactiva ted Card ⽧ Non-preactiv ated Card: One T ou.
Section 2D: Setting Up Service (Windows) 31 Activa ting and Using Sprint Service Befor e using your card , you must hav e a Sprint wireless netw ork account set up .
32 Section 2D: Setting Up Service (Windows) Non-preactiv ated C ard: One T ouch Ac tiv ation If the “One T ouch Ac tiv ation” window appears , click Ye s to indicate that y ou’ d like to hav e the network autoprogr am your car d. Sprint C onnection Manager will d isplay “Updating User Pr ofile.
Section 2D: Setting Up Service (Windows) 33 When you call Sprin t, Sprint Customer Ser vice will help you select your service plan and guide you thr ough the activa tion process.
34 Section 2D: Setting Up Service (Windows) 7. W ait a f ew moments for the card to automatically reset. Depending on your configur ation, an IO T A session ma y automatically start . (See “Data Provisioning [IO T A]” on page 34.) Af ter Sprint sets up y our account on th e network, y our card should be c onfigured and ready f or use.
Section 2E: Setting Up Service (Mac) 35 Section 2E Setting Up Service (Mac) In This Section ⽧ Activating and Using Sprint Service ⽧ Activating Y our Card This section walks y ou through setting up.
36 Section 2E: Setting Up Service (Mac) Activa ting and Using Sprint Service Befor e using your card , you must hav e a Sprint wireless netw ork account set up .
Section 2E: Setting Up Service (Mac) 37 Activa tion Assistant The Activa tion Assistant w ill guide you thr ough the ac tiv ation process if y our card is not preactiv ated.
38 Section 2E: Setting Up Service (Mac) When you call Sprin t, Sprint Customer Ser vice will help you select your service plan and guide you thr ough the ac tiv ation process.
Using the C ard on a W indows C omputer Section 3.
40.
Section 3A: Your Card: The B asics (Windows) 41 Section 3A Y our Card: The Basics (Window s) In This Section ⽧ Sprint Connection Manager ⽧ Starting Sprint Connection Manager ⽧ Starting Sprint Co.
42 Section 3A: Your Card: The Basics (Windows) Sprint C onnec tion Manager Sprint C onnection Manager is an applicat ion that allow s you to manage and monitor the high-speed Sprint P ower V ision (1xEV-DO) and Sprint V ision (1X) connections using your W indows c omputer .
Section 3A: Your Card: The B asics (Windows) 43 Star ting Sprint C onnec tion Manager Automa tically T o set Sprint Connection Mana ger to star t automatically whenev er Windows starts: 䊳 Fr om the General option in the “S ettings” window (page 75), selec t Launch when Windows starts .
44 Section 3A: Your Card: The Basics (Windows) Mobile Broadband W indow The text and ic ons in the Mobile Broadband window indicate the c onnection state (page 48), and, when disconnected, wh ether the card is locked or unlocked (page 64).
Section 3A: Your Card: The B asics (Windows) 45 GPS R eceiver Wi ndow 1xEV -DO R ev . 0 tr ansmit / receive ic on: a data c onnection is ac tive. The up arrow is anima ted (for e xample: ) when da ta is being transmitted to the network. The down arrow is anima ted (for ex ample: ) when data is being receiv ed from the network.
46 Section 3A: Your Card: The Basics (Windows) The text and ic ons in the GPS Receiv er window indicate the f ollowing (described in the table that f ollows ): 䢇 GPS sta tus 䢇 GPS /Privacy sta tus.
Section 3A: Your Card: The B asics (Windows) 47 C ommon items Sprint C onnection Manager may display , depending on the settings of your card, the following buttons and te xt: 䢇 Menu or the button — Displays the Sprint C onnec tion Manager menu (page 70).
48 Section 3A: Your Card: The Basics (Windows) 䢇 GO ( GPS Receiv er window) — Star ts the NME A output (page 97). 䢇 Stop ( GPS R eceiver window) — Ends the NME A output .
Section 3A: Your Card: The B asics (Windows) 49 Searching f or serv ice... Sprint C onnection Manager is determining whether 1X or 1xEV -DO service is av ailable. If this message persists, see page 101. Disconnected Sprint C onnection Manager is ready to make a connection to the network or to use Sprint L ocation Services.
50 Section 3A: Your Card: The Basics (Windows) T o end the connection, click Stop . Co n n ec t e d t o N D I S This message applies only if Enable Network Adapter (NDIS) (page 78) has been selected. For a description, see “ Connected” (page 49). Device lock ed The card is lock ed, so that others cannot use the card and your acc ount .
Section 3A: Your Card: The B asics (Windows) 51 GPS Sta tus (GPS Receiv er Window) The GPS Receiv er window displays the GPS sta tus: 䢇 OFF 䢇 V alida ting 䢇 Searching 䢇 Acquired OFF GPS is not a v ailable or is turned off . T o use GPS: 1. Ensure the car d is turned on and the GPS Receiver window is displa yed.
52 Section 3A: Your Card: The Basics (Windows) S ystem T r ay C onnec tion States Sprint C onnection Manager has an associa ted icon ( ) that appears in the system tra y . The icon reflects the connection state. Clicking the system tra y icon toggle s between displaying and minimizing Sprint C onnection Manager.
Section 3A: Your Card: The B asics (Windows) 53 Determining the T ype of C ov er age The T oolTip o ver the signal str ength ind icator ( ) indicates the type of c ov erage you ha ve (f or example, 1X.
54 Section 3A: Your Card: The Basics (Windows) If the GPS fix is successful or if data fr om a recen t GPS fix is a vailable, then the “Sprint Ne xtel Location & Search ” window is display ed.
Section 3A: Your Card: The B asics (Windows) 55 Y our We b browser opens and displa ys th e results of y our search query . In the search r esults of some mapping and sear ch services, you can righ t-click your location to g et additional informat ion—f or example, driving instructions.
56 Section 3A: Your Card: The Basics (Windows) C ontrolling the Sprin t C onnec tion Manager Window Expanding Sprint C onnection Manager The Mobile Broadband window and, if supported and enabled (page 81), the GPS Rec e ive r window each have tw o views: compact and ex panded.
Section 3A: Your Card: The B asics (Windows) 57 GPS R eceiver Window C ompac t view: E xpanded view: When expanded, the GPS R eceiver window displays loca tion informa tion (described in the table on pag e 46.
58 Section 3A: Your Card: The Basics (Windows) Minimizing Sprint C onnection Manager T o sav e space on your screen f or other programs , you can minimize Sprint C onnection Manager: 䊳 Click (in the upper right c orner of Sprint Connection Manager).
Section 3A: Your Card: The B asics (Windows) 59 Sprint C onnection Manager closes, an d the Sprint C onnection Manager icons disappear from the system tr ay . Launching a Sprint P ower V ision or Sprint V ision C onnec tion To launch a connection: 䊳 Click the GO button in the Mobile Broadband window.
60 Section 3A: Your Card: The Basics (Windows) The connection is “ ac tiv e” when data tr ansmission is occurring . If data transmission stops f or a period of time (determined by the netw ork), the connection bec omes “dormant . ” When y ou resume data tr af fic, the connection becomes active.
Section 3A: Your Card: The B asics (Windows) 61 Fr om the warning message window , y ou can: 䢇 T urn of f the warning message f or th is data session only (“Do not ask again during this data session. ”). 䢇 Con tinue with the data c onnection (“Roam ”), in which case you may be subject to roaming r ates.
62 Section 3A: Your Card: The Basics (Windows) The changes are applied the ne xt time you launch a connection. Viewing the Amoun t of Data T ransf erred T o view the number of by tes sent an d received during the curr ent connection: 䊳 If the Mobile Broadband window is not e xpanded, click the button.
Section 3A: Your Card: The B asics (Windows) 63 Ending a C onnection To end a connection: 䊳 In the Mobile Broadband window, click Stop . This ends your da ta connection, and a lso your GP S connection, if it is open.
64 Section 3A: Your Card: The Basics (Windows) Displa ying Y our Phone Number Y ou can view your phone number in th e “Device Inf o & Diagnostics” window ( Menu > Device Inf o & Diagnostics ). Security When it is disconnected, y ou can lock your card so that others cannot use it to access your acc ount.
Section 3A: Your Card: The B asics (Windows) 65 When the Card Is L ocked When the card is lock ed, you can: 䢇 Unlock the card (page 66). 䢇 P ower off the card (page 55). When the card is lock ed, you cannot: 䢇 Make da ta connections (the GO button is unav ailable).
66 Section 3A: Your Card: The Basics (Windows) 4. In the “Enter User Lock C ode” wind ow , enter the lock c ode, and selec t Rel o ck modem when progr am exits . 5. Click OK . Unlocking the Car d When the card is lock ed, the Mobile Broadband window displays “Device lock ed,” and the lock icon is .
Section 3A: Your Card: The B asics (Windows) 67 Changing the Lock C ode T o change the lock code: 1. In the Sprint Mobile Br oadband “S ettings” window (page 77), click User Lock Change . The “Change User L ock Code” window is displa yed: 2. Enter the curr ent lock code.
68 Section 3A: Your Card: The Basics (Windows) Uninstalling the Sprint C onnection Manager Sof twar e T o remov e the Sprint C onnection Manager softw are from y our computer , use the Add/R emove Pr ograms utility built into your W indows opera ting system.
Section 3B: Menu Opti ons (Windows) 69 Sectio n 3B Menu Options (Window s) In This Section ⽧ Sprint Connection Manager Menu ⽧ S ystem T ra y Menu This chapter describes each menu option you ma y encoun ter while using your card and the Sprint C onnec tion Manager softw are on y our Window s computer .
70 Section 3B: Menu Options (Windows) Sprint C onnec tion Manager Menu Clicking Menu or the button, loca ted in the upper left c orner of Sprint C onnect ion Manager, displa ys the Sprint Connection Manager menu.
Section 3B: Menu Opti ons (Windows) 71 Alert Log View a r ecord of all alerts (for e xample, connection errors ) that ha ve been r eceived w hile establishing and maintaining connections.
72 Section 3B: Menu Options (Windows) Sy s t e m T ra y M e n u When you right - click the system tra y icon ( ), a shor tcut menu is displa yed: The following table describes the menu options: Menu I.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 73 Section 3C Changing Sprint C onnec tion Manager Settings (Window s ) In This Section ⽧ Settings Window ⽧ General Settings ⽧ Sprint Mobile Broadband Settings ⽧ Sprint Loca tion Services Settings This chapter describes you can change to customize Sprint C onnection Manager.
74 Section 3C: Changing Sprint Connection Manager Settings (Windows) Settings Window Fr om the “Settings” window , you can specify the settings for Sprin t Connection Manager.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 75 Gener al Settings From the Gener al option in the “Settings” window , you can sp ecify settings tha t af fect the general beha v ior of Sprint C onnec tion Manager.
76 Section 3C: Changing Sprint Connection Manager Settings (Windows) The following table describes the options: Menu Item Description Play so und e ffe c t s Play a clicking sound when e ver an action is made in Sprint C onnection Manager.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 77 Sprint Mobile Broadband Settings From the Sprin t Mobile Broadband opt ion in the “Settings” window , y ou can change the beha vior of your Sprint P ower Vision or Sprin t Vision c onnection.
78 Section 3C: Changing Sprint Connection Manager Settings (Windows) The following table describes the options: Menu Item Description Alwa ys sh ow We l c o m e Screens Display a welc ome screen upon a successful c onnection to the network.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 79 Network Mode: 1X Only Attempt only a Sprin t Vision (1X) c onnection (even when you hav e Sprint P ower Vision [1xE V -DO] co ver age, which pro vides fa ster data tr ansmission speeds).
80 Section 3C: Changing Sprint Connection Manager Settings (Windows) Sprint Loca tion Ser vices Settings From the Sprin t Location Services opt ion in the “Settings” window , you can change the beha vior of Sprint Loca tion Ser vices. (F or more informa tion on Sprint L ocation Services, see page 53.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 81 The following table describes the options: Menu Item Description Enable Location Services T urn on support (by your car d ) for Sprin t Location Services. Note: T o use Sprint L ocation Services, your account must also be configur ed appropriately .
82 Section 3C: Changing Sprint Connection Manager Settings (Windows) Te s t G P S V erify that y our card is able to obtain data f or Sprint L ocation Services: 1. Ensure that Network Mode (fr om the Sprint Mobile Broadband “Settings” w indow; page 77) is set to Automati c or 1X Only .
Section 3D: Tools (Windows) 83 Section 3D To o l s ( W i n d o w s ) In This Section ⽧ Viewing the C onnection Histor y ⽧ Viewing Alerts ⽧ Running Diagnostics ⽧ Updating the Sof twar e ⽧ Abo.
84 Section 3D: Tools (Windows) Vi ewing the Connection History C onnec tion History displa ys a recor d of connections established using your car d. Y ou can sor t recor ds by connection name to easily distinguish between personal and business usage. Fr om this window you can also access the “Settings” window (page 74) ( File > Settings ).
Section 3D: Tools (Windows) 85 T o copy one or more e ntries: 1. Select the entries. (Click a single en try , or hold down CTRL or SH IFT and click to select multiple entries; to select all entries , selec t Edit > Select All .) 2. Select Ed it > Copy .
86 Section 3D: Tools (Windows) T o export the entries to a text file: 1. Select File > Export . 2. Specify a file name and path. 3. Click Sav e . T o copy one or more e ntries: 1. Select the entries. ( Click a single entry , or hold down CT RL or SH I FT and click to select multiple entries; to select all entries, select Edit > Select All .
Section 3D: Tools (Windows) 87 The tests automatically star t when the window opens. Fr om the “Device Inf o & Diagnostics” w indow , you can view system informa tion (page 88) and sav e the system informa t ion to an R TF (Rich T ext F ormat) file.
88 Section 3D: Tools (Windows) Displaying S ystem Informa tion The “S ystem Information ” window displays: 䢇 Sy stem Par ameters: Information about y our comput er hardw are and sof twar e. 䢇 Installed Files : F iles related to Sprin t Connection Manager.
Section 3D: Tools (Windows) 89 About Sprint Mobile Broadband The “ About Sprin t Mobile Broadband” window displa ys information about the Sprint C onnection Manager softwar e. T o display this window: 䊳 In Sprint C onnection Manager, click Menu and then select About Sprint Mobile Broadband .
90 Section 3E: Frequently Asked Questions (Windows) Section 3E Fr equently Ask ed Questions (Windo ws ) In This Section ⽧ Questions about My Acc ount ⽧ Questions about Sprint C onnection Manager .
Section 3E: Frequently Asked Questions (Windows) 91 Questions about My Ac count If the c onnec tion is “alw a ys on,” am I alwa ys being billed? No . The connection to the network goes dormant af ter a period of inactivity , but the connection can be re-established f aster than having to reconnect.
92 Section 3E: Frequently Asked Questions (Windows) What is GP S? GPS stands f or Global P ositioning System , which is a system that uses a series of 24 geosynchronous sa tellites to provide loca tion data. GPS sa tellites transmit signals to eq uipmen t on the ground.
Section 3E: Frequently Asked Questions (Windows) 93 Where can I use GP S? GPS w orks where ver there is both Sprin t CDMA network access and GPS access. What is GPS User Plane? GPS User Plane is the ability to e xecute GP S requests at the subscriber le vel on the card.
94 Section 3E: Frequently Asked Questions (Windows) Can I use Sprin t Location Services if I hav e enabled N DIS? Y es. Sprint Location Services/ GPS services are supported, whether or not y ou have selected Enable Network Adapter (NDIS) . Do I need a GPS subscription to use GP S? F or GPS Basic, you do not need a GPS subscription.
Section 3E: Frequently Asked Questions (Windows) 95 What is GPS Basic? Sprint GP S Basic suppor ts GPS outdoors. Y our card requir es an unobstructed view of GPS sa tellites (in the sky), and, like any other GPS device, migh t not per form well within for ested area s or near tall buildings.
96 Section 3E: Frequently Asked Questions (Windows) What is NMEA? NMEA stands f or “National Marine Electronics Association. ” NMEA 0183 is a standard protocol used by GP S devices to send and receiv e data. NMEA output is c omposed of various strings.
Section 3E: Frequently Asked Questions (Windows) 97 How do I star t and stop NMEA? T o star t NMEA output: 1. Click the GO button in the GPS Receiv er window (page 45). 2. R ead and accept the Privacy C onsent A greement. T o stop NMEA output, you ha ve sev e r al options: 䢇 In the GPS Re ceiver window, click Stop .
98 Section 3E: Frequently Asked Questions (Windows) How can I optimize my settings to achie ve the f astest speeds and conserv e data when accessing m y corpor ate network? Depending on your c orpora .
Section 3F: Troubleshooting Tips (Windows) 99 Section 3F T roubleshooting T ips (Windo ws ) In This Section ⽧ Problems , Causes, and Solutions ⽧ GO Button Is Unav ailable ⽧ Searching for Service.
100 Section 3F: Troubleshooting Tips (Windows) Problems , C auses, and Solutions When properly installed, the Sprin t Mob ile Broadband card is a highly r eliable product .
Section 3F: Troubleshooting Tips (Windows) 101 GO Button Is Unav ailable Ensure the car d is properly inserted, not locked (pag e 65), and not powered of f (page 50). If the Mobile Broadband window displa ys “Searching f or ser vice” for a long period of time (for e xample, sev eral minutes ), see “Searching f or Ser vice” below .
102 Section 3F: Troubleshooting Tips (Windows) Cannot C onnec t to the Netw ork If you’ re having pr oblems connecting , or there’ s no Sprint P ower Vision (1x -EVDO ) co ver age in your ar ea, set Network Mode to 1X Only and try to establish a connection.
Section 3F: Troubleshooting Tips (Windows) 103 2. If you will be using NME A, selec t Display GPS R eceive r . (F or more inf ormation on NMEA, see “Wha t is NMEA?” on page 96.) 3. Ensure tha t Network Mode (in the Sprint Mobile Broadband “Settings” window) is set to Automatic or 1X Only .
104 Section 3F: Troubleshooting Tips (Windows) This message may indica te that y our syste m does not support 128-bit encryption for high-security access to da ta pro visioning . Y ou will not be able to c omplete the activa tion of data services until y ou up grade y our system’ s security .
Using the C ard on a Mac Section 4.
Section 4A: Your Card: Th e Basics (Ma c) 106 Section 4A Y our Card: The Basics (Mac) In This Section ⽧ Starting W atcher Lite ⽧ W atcher Lite Window ⽧ C onnec tion States ⽧ Determining the T .
Section 4A: Your Card: Th e Basics (Mac) 107 W atcher Lite W atcher Lite is an application tha t a llows y ou to manage and monitor the high-speed Sprint P ower V ision (1xEV-DO) and Sprin t Vision (1X) c onnections on your Mac c omputer . Use W atcher Lite to: 䢇 Determine your signal str ength and other network connection par ameters (page 107).
108 Section 4A: Your Card: The Basics (Mac) Connection States The “W atcher Lite” window can display v arious connection and inter action states, including: 䢇 No device detected 䢇 Not activ at.
Section 4A: Your Card: Th e Basics (Mac) 109 Not activa ted T o use your card, y ou must activa te it . Use the Ac tiv ation Assistant (page 37). Updating User Pr ofile W atcher Lite is performing accoun t setup for y ou by making a connection to the CDMA network and using a secure In te rnet connection to download account par ameters to your card.
110 Section 4A: Your Card: The Basics (Mac) Co n n ec t i n g W atcher Lite is establishing a c onnec tion to the network. Co n n ec t e d The connection is established.
Section 4A: Your Card: Th e Basics (Mac) 111 Determining the T ype of C ov er age An icon in W a tcher Lite ( ) indicates th e type of co ver age you ha ve (f or example, 1X [synon ym of 1xR TT] or 1xEV -DO).
112 Section 4A: Your Card: The Basics (Mac) Exiting W atcher Lite T o exit W atcher Lite: 䊳 Click the button in the upper left corner of the “W atcher Lite” window . Launching a Sprint P ower V ision or Sprint V ision C onnec tion T o launch a connection: 䊳 Click the Con n ec t button in the “W atcher Lite” window .
Section 4A: Your Card: Th e Basics (Mac) 113 Viewing the Amoun t of Data T ransf erred Once you’ re c onnected to the network , W atcher Lite shows the amoun t of data receiv ed (Rx) and transmitted (T x). Once you end the c onnection, all numbers reset to z ero .
114 Section 4A: Your Card: The Basics (Mac) Displaying Y our Phone Number and ESN Y ou can view your phone number (“Direct ory Number”) and ESN in the “ About Sprint Dev ice” window . T o display the “ About Sprint Device” window: 䊳 Fro m th e Ext ras item on the Sierr a Wir e less W atcher menu, select About Sprint Device .
Section 4A: Your Card: Th e Basics (Mac) 115 W arning R egarding the Lock Co de If you lock the car d and for g et the lock code, y ou will not be able to use the card until y ou receive assistance fr om Sprint . When the Card Is L ocked When the card is lock ed, you can: 䢇 Unlock the card (page 116).
116 Section 4A: Your Card: The Basics (Mac) Unlocking the Car d When the card is lock ed, W atcher L ite displays “Device is L ocked. ” T o unlock the card: 1. If the “Unlock Device” window is not displa yed: from the Ex tra s item on the Sierra W ireless W atcher menu, choose Unlock De vice .
Section 4A: Your Card: Th e Basics (Mac) 117 4. In the “W elcome to the Sierr a Wire less R emov e Installer” window , click Co nt i n ue . 5. In the “Select a Destination” window , choose the volume on to which you had installed the W atcher Lite softw are, and then click Con ti n u e .
118 Section 4A: Your Card: The Basics (Mac) 6. In the “Easy Install on ... ” window , click Upgr ade . 7. If the “ A uthenticate” window appe ars , enter y our Mac user name and password, and then click OK . 8. In the window with the message that y ou will have to r estar t your c omputer , click C ontinue Installation .
Section 4A: Your Card: Th e Basics (Mac) 119 9. Click Rest ar t ..
120 Section 4B: Menu Options (Mac) Section 4B Menu Options (Mac) In This Section ⽧ W atcher Lite Menu Options This chapter describes each menu option you ma y encoun ter while using your card and the W atcher L ite softw are on your Mac c omputer .
Section 4B: Menu Opti ons (Mac) 121 W atcher Lite Menu Options The following table describes the menu options a v ailable from the Ext ras item on the Sierra W ireless W atcher menu. Menu Item Description T urn Sprint Device Of f Power of f your card.
122 Section 4C: Frequently Asked Questions (Mac) Section 4C Fr equently Ask ed Questions (Mac) In This Section ⽧ Questions about My Acc ount ⽧ Questions about W atcher Lite ⽧ Questions about GPS.
Section 4C: Frequently Asked Questions (M ac) 123 Questions about My Ac count If the c onnec tion is “alw a ys on,” am I alwa ys being billed? No . The connection to the network goes dormant af ter a period of inactivity , but the connection can be re-established f aster than having to reconnect.
124 Section 4C: Frequently Asked Questions (Mac) Other Questions Once I connect to the network, how do I access m y corpor ate network thr ough a VPN? Once you c omplete a wireless c onnection, you may need to launch an e xtranet client pr ovided by your c ompany and supply the appr opriate user name and password to gain access.
Section 4D: Troubleshootin g Tips (Mac) 125 Section 4D Tr o u b l e s h o o t i n g T i p s ( M a c ) In This Section ⽧ Problems , Causes, and Solutions ⽧ Connect Button Is Una vailable ⽧ Search.
126 Section 4D: Troubleshooting Tips (Mac) Problems , C auses, and Solutions When properly installed, the Sprin t Mob ile Broadband card is a highly r eliable product . Most problems ar e cause d by one of these issues: 䢇 Network co ver age is not av ailable (b ecause y ou are outside the network, or because of an accoun t or network problem).
Section 4D: Troubleshootin g Tips (Mac) 127 Searching f or Service If W atcher Lite displays “Searching f or service” for a long period of time (for example, se ver al minutes), try one of the f ollowing: 䢇 T ry r eorienting your c omputer.
128.
T echnical Specifica tions and R egula tory Inf orma tion Section 5.
130.
Section 5A: Technical Specifications 131 Section 5A T echnical Specifications In This Section ⽧ LED Opera tion ⽧ Radio Fr equency and Electrical Specifications ⽧ Softw are Specifications ⽧ Env.
132 Section 5A: Technical Specifications LED Oper ation Y our card has two LED light bars near th e antenna end of the car d. The LED light bars opera te as follows: LED State of LED Indicates Of f The card has no power .
Section 5A: Technical Sp ecifications 133 Blue, blinking Sprint P ower Vision (1xE V-DO) c over age is detected. Ready to c onne ct to the network; to connect, click the GO button (Window s) or the Con n e c t button (Mac). Blue, not blinking The car d is connected to the Sprint Power V ision (1xEV-DO ) network, and can send or r eceive data.
134 Section 5A: Technical Specifications Radio F requency and Electrical Specifications Appro vals C ompliant with: IS-2000 R elease 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDM A 1xEV -DO), IS-866, IS-878, IS-890, CDMA Dev elopment Group FC C (I D: N7NAC597E) Industry Canada (ID: 2417C-AC597E) Vo l t a g e +3.
Section 5A: Technical Sp ecifications 135 Sof tw are Specifications CDMA specification IS-2000 R elease 0 Data service IS-707A SMS (IS-637) Not supported FA X Not supported IO T A Supported O T ASP (I.
136 Section 5A: Technical Specifications Environmental Specifica tions Mechanical Specifications Opera ting tempera ture -30 to +60°C ( ambient, outside PCMCIA enclosure) Stor age tempera ture -20 to.
Section 5B: Regulatory Information 137 Section 5B Re g ul at o r y In fo r m at io n In This Section ⽧ Regula tory Notices ⽧ Pat e nt s ⽧ T rademarks ⽧ Copyrigh t ⽧ Limitation of Liability .
138 Section 5B: Regulatory Information Regula tory Notices The design of the AirCar d 597E Expr e ssCard c omplies with U.S . Feder al C ommunications C ommission (FCC ) and Ind ustry Canada (IC) guid.
Section 5B: Regulatory Information 139 If this equipment does cause harmful interfer ence to radio or tele vision reception, which can be determined by turning th e equipment of f and on, the user is .
140 Section 5B: Regulatory Information F ederal Acquisitions R egulations (DF ARs ) Sec tion 252.227-7013 for Department of Defe nse contr acts, and as set f or th in F ederal Acquisitions R egulations (F ARs ) Section 52.227-19 for civilian agency co ntra cts or any successor r egulations.
Section 5B: Regulatory Information 141 Pat e nt s P or tions of this product are c over ed by some or all of the following US pa tents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,92.
142 Section 5B: Regulatory Information T rademark s SPRI NT and other trademark s ar e trademark s of Sprint Nextel. AirCar d ® and “Hear t of th e Wir eless Machine ® ” are registered tr ademarks of Sierra Wir eless. W atcher ® is a tr ademark of Sierr a Wir ele ss, registered in the Eur opean C ommunity .
Section 5B: Regulatory Information 143 Limitation of Liability The informa tion in this manual is subject to change without notice and does not represen t a commitment on the part of Sier ra W ireless.
144.
Saf ety Inf orma tion and T erms & C onditions Section 6.
146.
Section 6A: Safety an d Notices 147 Section 6A Saf ety and Notices In This Section ⽧ Impor tant Notice ⽧ Safety and Hazards This section describes impor tant guid elines regar ding your Sprint Mobile Broadband car d.
148 Section 6A: Safety and Notices Impor tant Notice Because of the natur e of wireless c ommunications , transmission and r eception of data can nev er be guar anteed.
Section 6B: Warranty and Term s and Conditions 149 Sectio n 6B W arran ty and T erms and C onditions In This Section ⽧ W arran ty ⽧ Subscriber Agreement/Gener al T e rm s and C onditions of Servic.
150 Section 6B: Warranty an d Terms and Conditions W a rr anty T o v iew the Sierra Wireless w arran ty f or your AirC ard 597E ExpressC ard: 䊳 In Window s Vista or W indows XP , select Start > All Progr ams > Sprint > Sierra W ireless Device W arranty .
Section 6B: Warranty and Term s and Conditions 151 Services Co ver ed By These T s&Cs & Additional T erms These T s&Cs apply to our standard wire less Services and any other Service we of fer y ou that ref e rences these T s&Cs. Di f feren t terms will app ly to most business accoun ts.
152 Section 6B: Warranty an d Terms and Conditions F ee may v ary based on the Services you sele ct and will be d isclosed to you during the sales transaction. C arefully review any T erm Commit ment and Early T ermination Fee r equirements prior to selecting Services.
Section 6B: Warranty and Term s and Conditions 153 insolven t or bankrupt; (i) modifying a Device from its manuf acturer specifications; or ( j) if we belie ve the action protects our inter ests, an y customer’ s interests or our network.
154 Section 6B: Warranty an d Terms and Conditions charges is due. W e reserve the right to determine which char ges coun t towards an ASL. If you ha ve an ASL, we ma y suspen d your Services without prior notice if your accoun t balance reaches the ASL, ev en if your accoun t is not past due.
Section 6B: Warranty and Term s and Conditions 155 proprietary , ownership or other rights to any phone number , iden tification number , e-mail address or ot her identifier we assign to you, y our Device or your accoun t . W e’ll notify you if we de cide to change or r eassign them.
156 Section 6B: Warranty an d Terms and Conditions About Data Services & C ontent Our data Services and y our Device may a llow y ou to access the internet, text, pictures, video , games, gr aphics , music, email, sound and other materials (“Data C ontent”) or send Data C ontent elsewher e.
Section 6B: Warranty and Term s and Conditions 157 numbers, handset upgr ades, etc.). Y ou w ill be pr ovided notice of these types of fe es before we c omplete the requested tr ansac tion.
158 Section 6B: Warranty an d Terms and Conditions session”). R ounding occurs at the end of each data session, and sometimes during a data session. Depending on y o ur data Services, usage ma y be charged against an allowance or on a fix ed price per KB .
Section 6B: Warranty and Term s and Conditions 159 for an y reason by a financial institution. Acceptance of pa yments (even if mark ed “paid in full”) does not waiv e our right to collect all amounts tha t you owe us.
160 Section 6B: Warranty an d Terms and Conditions Protecting Our Network & Services W e can tak e any action to: (1) protect our network, our rights and inter ests, or the rights of others; or (2) optimiz e or im prov e the over all use of our network and Services.
Section 6B: Warranty and Term s and Conditions 161 911 Or Other Emergency C alls Public Saf ety Officials advise tha t whe n making 911 or other emergency calls, y ou should alwa ys be prepar ed to provide y our location inf ormation. Unlik e traditional wireline phones , depending on a number of factors (e.
162 Section 6B: Warranty an d Terms and Conditions health-related claims r elating to our Services; (d) Data C ontent or inf ormation accessed while using our Services; (e) an interruption or failur e.
Section 6B: Warranty and Term s and Conditions 163 DISPUT E RESOLU TION W e Agree T o First C ontact Each Other With Any Disputes W e each agree to first c ontact each other wi th any disputes and provide a written description of the problem, all r elevan t documents/informa tion and the proposed resolution.
164 Section 6B: Warranty an d Terms and Conditions (5) Unless we each agree otherwise, the Arb itr ation will be c onducted by a single neutral arbitr ator and will tak e place in th e county of y our last billing address. The fe deral or state law tha t applies to the Agr eement will also apply during the arbitra tion.
Section 6B: Warranty and Term s and Conditions 165 No Class Actions T O TH E EXTE NT A LLOWED BY L A W , WE EA CH W AIVE ANY RIGHT T O PURSU E DISPUTES ON A CLASSWIDE BASIS; THA T IS , T O EITH ER JOI.
166 Section 6B: Warranty an d Terms and Conditions make up the en tire agr eement between us and replaces all prior written or spok en agreemen ts – you can ’t rely on any c ontr a dic tory documents or sta tements by sales or service represen tatives.
Glossary and Inde x Section 7.
168 168.
Glossary 169 Glossary 1X One T imes Radio T r ansmission T echnology (the “ one times” ref ers to the frequency spectrum). Also known as Sprint V ision. Su ppor ts Internet c onnect ions with data ra tes up to 153 kbps. Actual speed de pends on the network conditions.
170 Glossary dormant The network switches the data c onnec tion in to dorman t mode if there is no tr affic on the connection f or some time. When you r esume data traf fic, the high-speed data c onnec tion becomes activ e. The data c onnection may also go dormant while a GPS fix is being acquir ed.
Glossary 171 kbps kilobits per second —Actually 1000, not 1024, as use d in computer memory siz e measuremen ts of kiloby tes. LAN Local Ar ea Network LED Light Emitting Diode —A semic onduc tor diode that em its visible or infrar ed light .
172 Glossary Sprint Co nnec tion Manager Softw are tha t allows you to manag e th e Sprint Mobile Broadband car d’ s actions and monitor your c onnections on a Windows c omputer . Sprint Mobile Broadband High-speed wireless services optimized f or data.
Glossary 173 TRU -I ns ta ll ™ A Sierra W ireless f eatur e that installs th e necessary softw are and driv ers the first time you insert the card in to your Wind ow s or Mac computer .
174 Index Index Symbols $GPGGA, 96 $GPGSA, 96 $GPGSV, 96 $GPRMC, 96 Numerics 1-888-715-4588 (Sprint Customer Service), 14 1-888-788-4727 (Sprint Customer Service), 14 1X Only (Network Mode) (Windows),.
Index 175 approvals, 134 arbitration of disputes, 163 ASL (Account Spending Limits), 153 assistance online Help (Windows only), 63 Sprint Customer Service, 14 Sprint Web site, 14 authentication, 135 a.
176 Index states (GPS Receiver window), 51 states (Mobile Broadband window), 48 states (system tray), 52 warning when roaming, 60 Connection History (Windows), 84 Connection Manager Mac.
Index 177 Canada, 139 USA (FCC), 138 electronic serial number (ESN) Mac, 114 Windows, 33 elevation information (Windows onl y), 82 EMI warning Canada, 139 USA (FCC), 138 emissions, electromagnetic, wa.
178 Index GPS Basic, 95 GPS Premium, 95 GPS Receiver window, 45 icon in system tray, 52 limitations, 94 Privacy, 93 subscription, 94 Test GPS, 82 User Plane, 93 where can I use it?, 93 GPS Basic (Wind.
Index 179 One Touch Activation (IOTA 2. 4), 5, 32 "Unable to prepare data services" message, 103 K Keep Connection History (Windows), 76 knowledge base, 14 L last fix (Windows only), 47 late fees, 158 latitude (Windows only), 46, 82 Launch when Windows starts, 76 LBS (Location-Based Services) (Windows only).
180 Index Software Updates, 88 system tray menu, 72 Menu button (Windows only), 47 menu options (Mac), 121 menu options (Windows) Location & Search Services menu, 53 Sprint Connection Manager menu.
Index 181 plus sign (+) in Sprint Connection Mana ger, 56 port configuration (Windows), 86 porting/transferring phone numbers, 155 position error (HEPE) (Windows only), 46 position location (Windows only), 135 See also Sprint Location Services, and also the FAQ chapter (Windows).
182 Index Search Services (Windows only). See Sprint Location Services. "Searching for service" message Mac, 127 Windows, 49, 101 security (Mac) overview of user lock, 114 warning, 115 behav.
Index 183 configur ing, 74 expanding Sprint Connection Manager, 56 frequently asked questions (FAQ), 90 GPS Receiver window, 45 icons, 44 icons (GPS Receiver window), 46 icons (Mobile Broadband window.
184 Index Sprint products and services (Windows), 67 Sprint roaming (Windows), 79 Sprint Vision 1X or 1xEV-DO connection (Network Mode) (Windows), 79 Always show Welcome screens (Windows), 78 amount o.
Index 185 trilateration (Windows only), 94 troubleshooting (Mac) common causes of p roblems, 126 Connect button is unavailable, 126 contact information, 14 frequently asked questions (FAQ), 122 ".
186 Index Warranty and Terms and Conditions, 149 Watcher Lite overview, 107 amount of data transferred, 113 closing, 112 diagram with callouts, 107 frequently asked questions (FAQ), 122 icons, 107 ins.
An important point after buying a device Sprint AIRCARD 597E (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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However, one of the most important roles played by the user manual is to help in solving problems with Sprint AIRCARD 597E. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sprint AIRCARD 597E along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
