Instruction/ maintenance manual of the product VAIO VGN - S500 Series Sony
Go to page of 182
N User Guide P ers onal Computer V GN-S500 Se ries.
2 nN Cont ents Before Use ................. ............ .................... ............. ................... ................... ............. .... ................ ............. ................... ....6 Documenta tion ................. ..........
3 nN Using P eripheral Dev ices .................... ............. .................... ................... ............. .................. .............. .................... ........ 59 Connectin g a Port Replicator ..................... ..........
4 nN Precauti ons ................ ................... ............. ................... .................... ............ .................... .......................... ............. ......11 1 On Handling the LCD Screen . ................... ......
5 nN Keyboard ....... ............. ................... ............. .................... ................... ............. ............... ................. .................... ......15 8 Floppy Di sks ........ ................... .................
6 nN Befo re Use Bef ore Use Congrat ulatio ns on yo ur purchas e of this Sony VA IO ® computer, and welcom e to the on -screen U ser Guide . Sony ha s combin ed lea ding-edg e technol ogy in au dio, video, compu ting, and c ommun ications to provide state-of -the-art p ersonal computi ng.
7 nN Befo re Use Non-printed Documentation ❑ User Guide (this manual) — Contain s f eatures of your com puter . It also in cludes inform ation about the so ftware programs inc luded with your computer , as well as inform ation on s olving com mon problems.
8 nN Befo re Use Ergonomic Considerations You wil l be usi ng your co mputer as a portab le devic e in a v ariety o f enviro nments. W henever pos sible, you shou ld attempt to take account o f the fo.
9 nN Befo re Use ❑ Viewing angle of the computer's displa y – Use the display's tilti ng feature to find the best posi tion. Y ou can reduce eye strain and mus cle fatigue by adjusting the tilt o f the display to the p roper posi tion. Adj ust the br ightnes s settin g of the displ ay a s well.
10 nN Getting Started Getting Star ted This section descr ibes how to get star ted with us ing your V AIO com puter. ❑ Locating Controls and P or ts (page 11 ) ❑ About the Indicator Lights (page 1.
11 nN Getting Started Locating Cont rols and P or ts Take a moment to identi fy the co ntrols and ports shown on the f ollowing pages. ! The fol lowing i llustr ations ma y appear di fferen t from your model, dependi ng on the co untr y or area of your res idenc y .
12 nN Getting Started A Speakers B P ow er bu tton C Opti cal disc driv e (page 29) D Manual e ject hole (pag e 146) E Driv e ej ect b utt on (page 29) F Memory Stic k media slot * (page 40) G Air vent * Y our co mputer supp orts Memor y Stick Duo media an d Memor y Stick PRO high speed and high capacity capabilit ies.
13 nN Getting Started Bac k A Batter y c onnector (page 19).
14 nN Getting Started Right A i.LINK ® (IEEE1394) S400 p or t (page 83) B Hi-Spee d USB (USB 2.0 ) por ts * (page 78) C Air vent D DC In port ( page 18) * Suppor ts hig h-/full-/low- speeds.
15 nN Getting Started Left A Ne twor k (E ther n et) p or t (page 85) B Modem port (page 44 ) C Microp hone jack (page 77) D Headp hones jack (p age 66) E Mon ito r (VGA) por t (page 68 ) F PC Card sl.
16 nN Getting Started Bottom A P or t replicat or conne ctor (page 60) B Air vents.
17 nN Getting Started About the Indicator Lights Your c omputer is equip ped with th e follow ing indi cator ligh ts. Indicat or Functions Po w e r 1 Illuminates when the power t o the computer is on, b links in Standby mode, and turns off when the computer is in Hibernate mode or off.
18 nN Getting Started Connecting a P ower Source You ca n use eith er an AC adapter o r a rechar geable ba ttery pack as a powe r source for your comp uter. Using the A C Adapter ✍ Use the comp uter only with the supp lied AC ada pter . To use t he AC adap ter 1 Plug on e end of the power cord (1 ) into the AC adap ter (3).
19 nN Getting Started Using the Batter y P ac k The ba ttery pack supplie d with you r compu ter is not fu lly cha rged at th e time o f purchase . Installing the Battery P ac k To install th e batter y pack 1 T urn off the com puter and close th e LCD scree n lid.
20 nN Getting Started 4 Slide t he lock s witch (1) to the LOCK positi on to sec ure the b atter y on the c omputer . ✍ When the com puter is directly conne cted to AC power an d has a batter y pack installed, i t uses power from the AC outlet. ! This com pute r is desig ned to op erate only with ge nuine So ny batte ries.
21 nN Getting Started Charging the Batter y P ack The ba ttery pack supplie d with you r compu ter is not fu lly cha rged at th e time o f purchase . To charge th e battery pack 1 Install the batter y pa ck. 2 Connect t he A C ada pter to the computer.
22 nN Getting Started ✍ When th e batter y is run ning ou t of pow er , bo th the bat ter y and pow er indicat or li ghts blink . Keep the b atter y pack in th e compute r while it is directly co nnected t o AC power . The bat tery p ack continu es to charge whi le yo u are using th e comput er .
23 nN Getting Started Removing t he Battery P ac k ! Y ou may lose data if yo u remove the batter y pack while the compu ter is on and not co nnected to the AC adapter or if you remo ve the batte r y whi le the comput er is in Stand by mode. To remove the b attery pack 1 T urn off the com puter and close th e LCD scree n lid.
24 nN Getting Started Shutting Down Y our Computer Saf ely To av oid losi ng unsav ed data, be sure to shut do wn your computer properly , as desc ribed be low. To shut dow n your com puter 1 T urn off any per ipherals connected to the comp uter . 2 Click St art and then T urn Off Computer .
25 nN Using Y our V AIO Compute r Using Y our V AI O Comp uter This se ction desc ribes how to get the most out o f using your compute r. ❑ Using the K eyboar d (page 26) ❑ Using the T ouch P a d .
26 nN Using Y our V AIO Compute r Using the K eyboard Your k eyboard i s very s imilar to a desktop compu ter keyb oard, but has addi tional ke ys that p erform m odel-spec ific tasks . For mor e informati on on the s tandard key s, see Help and Support Center and cl ick on the Customizing your computer link .
27 nN Using Y our V AIO Compute r Using the T ouch P ad The k eyboard contains a cursor -pointing device, the touch p ad (1). You can p oint to, sele ct, drag, and scrol l objects on the screen u sing the touch pad. Action Description P oint Slide one finger on the touch pad to place the pointer (2) on an it em or object.
28 nN Using Y our V AIO Compute r Using Special-function Buttons Your c omputer is equip ped with s pecial b uttons to h elp you u se spec ific functi ons of the compu ter.
29 nN Using Y our V AIO Compute r Using the Optical Disc Dr iv e Your c omputer is equip ped with an optical disc dr ive. To insert a disc 1 T urn on the com puter .
30 nN Using Y our V AIO Compute r 4 Close th e tra y by pushin g it in gen tly . ! Do not re move the op tical dis c when the co mputer i s in a power s aving mod e (Standby or Hibernat e).
31 nN Using Y our V AIO Compute r Reading and Writing CDs and D VDs Your co mputer p lays and re cords CDs an d DVDs, d epending o n the model y ou purch ased. Check y our spe cification s for the type of optical d isc drive i nstalle d on your model.
32 nN Using Y our V AIO Compute r ✍ Suppor ts writing to DVD-RW d iscs compl iant with DV D-RW versi on 1.1/1. 2. Supports writing to DVD- R discs compli ant with DVD- R for General version 2.0/2.1. Suppor ts 8c m disc read ing, bu t does n ot s upport 8 cm di sc wri ting.
33 nN Using Y our V AIO Compute r Notes on pla ying D VDs To achie ve optim um perfor mance whe n playing DV Ds, you sho uld follo w these r ecommend ations. ❑ Y ou c an play D VDs us ing the optical d isc dr ive and the D VD pl a yback software, such a s V AIO Zone or WinDVD .
34 nN Using Y our V AIO Compute r ❑ When you are pl ay ing a D VD (vide o or audi o) and you want to r emove a USB device, such as USB -compatible sp eakers, make sure you stop the D VD fir st. Removin g a USB-co mpatible device dur ing D V D (vide o or audi o) playback ma y cause a malfuncti on.
35 nN Using Y our V AIO Compute r Cop ying Files to CD s To dete rmine wh ich type of C D your computer s upports, s ee Reading and Writing CDs an d DVDs (page 31 ) . To copy files to a CD-RW or CD-R ! Do not st rike or shake th e computer whi le writing data onto a disc.
36 nN Using Y our V AIO Compute r Pla y ing D VDs To play a DVD 1 Close al l open pr ograms. 2 Inser t the D VD in to the opti cal dis c drive. 3 Click St art and point to All Programs . 4 Select a D VD soft ware program to p la y the D VD . For ins tructio ns on how t o use a prog ram, see the help g uide inc luded with the DVD so ftware pr ogram.
37 nN Using Y our V AIO Compute r Using PC Cards PC Card s allow you to connec t portable e xternal dev ices to y our computer . Inser ting a PC Card ! Some PC Card s or their functi ons may not be compatibl e with the comp uter . Y ou do not need to shut down th e com puter b efore in sertin g or re moving a PC Ca rd.
38 nN Using Y our V AIO Compute r ✍ Some d evices m ay not functi on prop erly if you c ontinual ly switch to Norm al mode from Standby mode or Hibe rnate mode.
39 nN Using Y our V AIO Compute r Removing a PC Card Foll ow the steps below to re move the PC Card whi le your compu ter is on. If it is not removed pro perly, your system may not work prope rly. To remove a P C Card ✍ T o rem ove a P C Card wh en the c omputer is off , skip s teps 1 to 7 .
40 nN Using Y our V AIO Compute r Using the Memor y Stic k Media Your comput er suppor ts the M emory Stick media. Me mory S tick m edia is a compa ct, por table, and versa tile dev ice espec ially design ed for exchang ing and shar ing digi tal data with co mpatible pr oducts , such as digita l camera s, mobile ph ones and other devices .
41 nN Using Y our V AIO Compute r Inser ting a Memor y Stic k Media There ar e two ways you ca n insert a Memory S tick me dia into y our com puter: ❑ Using th e Memor y S tick media sl ot; ❑ Using a PC Card s lot. T o do this, you need an option al PC C ard adapte r .
42 nN Using Y our V AIO Compute r ! Be sure to hol d the Memo ry St ick media wit h the arrow poin ting in the co rrect direct ion as you insert it int o the slot. T o avoi d damaging the co mput er or the Memo ry S tick medi a, do not force the Mem ory Stick med ia into the sl ot if it do es not insert smoothly.
43 nN Using Y our V AIO Compute r Removing a Memor y Stic k Media To remove a Me mory Stick media u sing the Mem ory Stick media slot 1 Check that the Memor y S tick media in dicator is off. 2 Push th e Memor y Sti ck media in toward the compu ter . The Mem or y Stick medi a ejects.
44 nN Using Y our V AIO Compute r Using the Inter net Setting Up a Dial-up In ter net Connect ion Before you can co nnect to the Inter net, you n eed to con nect your c omputer to a teleph one line vi a a tele phone cab le (not suppli ed). On ce you s et up you r telepho ne cable, you're r eady to c onnect to the Intern et.
45 nN Using Y our V AIO Compute r Using Wireless LAN (WLAN ) Using the Sony Wireles s LAN (WLAN), al l your digital devices with built-in WL AN function ality commun icate freel y with each other th rough a p owerful n etwork.
46 nN Using Y our V AIO Compute r Communicati ng without an Access P oint (Ad-hoc) An ad- hoc networ k is a netw ork in w hich a local n etwork i s created o nly by th e wirele ss devi ces them selves , with no ot her centr al contr oller or A ccess Po int.
47 nN Using Y our V AIO Compute r To commu nicate witho ut an Acce ss Point ( ad-hoc) 1 T urn on the WIRELESS or WIRELESS LAN sw i t c h . The W IRELE SS LAN indica tor light s up . On mode ls with th e Bluetoo th functio nality *1 , double-cli ck ( / ) o n the task bar to disp lay the Wireless D evice Swit ch window .
48 nN Using Y our V AIO Compute r 13 Enter exactly th e same Net work key again, for confir ma tion. 14 Sele ct the check box This is a c omputer-to-com puter (ad ho c) network; wirel ess acc ess points are not u sed at th e bottom of t he scre en. 15 Click OK .
49 nN Using Y our V AIO Compute r To disconn ect from a computer -to-comp uter (a d-hoc) ne twork 1 Click St art and then Contr ol Pane l . 2 Click Netw ork and Internet Connections . 3 Click Netw ork Connections . The Network Connec tions w indow appears.
50 nN Using Y our V AIO Compute r Communicati ng with an Access P oint (Infrastructure) An infra structure network is a network that extends an existing wire d local netwo rk to wireless de vices by providing an A ccess Point, f or examp le the So ny Access Point.
51 nN Using Y our V AIO Compute r To conne ct to a wir eless networ k 1 Make sure an ac cess poi nt is set up . See the i nstr uctions tha t accomp anied the a ccess poi nt f or mor e informa tion. 2 T urn on the WIRELESS LAN sw i t c h . The W IRELE SS LAN indica tor light s up .
52 nN Using Y our V AIO Compute r To conne ct to a wir eless ne twork (Mo dels with t he VAIO Wireless Uti lity soft ware only ) Use the VAIO Wireles s Utility software to guide y ou throug h the set u p process and provid e you with more deta iled inform ation abou t wireless connect ions.
53 nN Using Y our V AIO Compute r Wireless LAN Channel S election In an 802.11b/g c onfigur ation, cha nnel 1 to 1 1 can be u sed. (a) With an Access P oint ("Infr astructure") ❑ The ch annel used will be the ch annel se lecte d by the Access P o int.
54 nN Using Y our V AIO Compute r Using the Bluetooth Functionality The B luetooth fu nctional ity is ava ilable on selecte d models only. Se e the on line Specificat ions t o see wheth er your mo del suppor ts the Blue tooth fun ctionality .
55 nN Using Y our V AIO Compute r Notes on using the Blue tooth funct ionality ❑ The dat a transfer rate varies, dependi ng on the following co nditions : ❑ Obsta cles , such as walls , located b .
56 nN Using Y our V AIO Compute r ❑ The 2 .4 GHz band wi th whi ch Bl ueto oth de vices or wirele ss LA N de vic es wo rk, is us ed b y v ario us de vices. Bluet ooth devices use the t echnology to minim ize the interference from other devices tha t use the sam e wav e length .
57 nN Using Y our V AIO Compute r Communicati ng with Another Bluetooth De vice You ca n connec t your comp uter to a B luetooth device suc h as ano ther com puter, a m obile phon e, a PDA, a headset, a mouse, or a digital camera wit hout the use of any cables.
58 nN Using Y our V AIO Compute r To see the help fil e 1 Right-cli ck the Bluetooth icon on the taskbar and select Bluetooth Se ttings from the me nu. 2 Selec t Help fro m the Help menu. ✍ The passke y can be dif ferent each t ime, but mus t be the same at bot h ends.
59 nN Using P eripheral De vices Using P eripher al De vices You ca n add fu nctional ity to yo ur computer by using the vari ous ports o n the c omputer.
60 nN Using P eripheral De vices Connecting a P or t Replicator Attachi ng a p ort replic ator ena bles you to conn ect additi onal per ipherals to your computer , such a s a printer and an e xternal displa y. A port replicator may be supplie d with your compute r, depend ing on the model you pu rchased.
61 nN Using P eripheral De vices Attaching Y our Computer to the P or t Replicat or To attach yo ur compute r to the port re plicat or 1 Discon nect all peri pherals from the co mputer . 2 Plug the power cord (1) in to the AC adapter ( 2) and an A C outl et.
62 nN Using P eripheral De vices 4 Open the por t replicator connecto r cover . 5 Slide out th e front l e ver ..
63 nN Using P eripheral De vices 6 Align t he bottom c onnector of the com puter wit h the conn ector on the por t replicator and pus h down until it clicks into place. 7 T urn on the com puter . ! Use the AC adap ter supplied wit h the port repli cator .
64 nN Using P eripheral De vices Disconnect ing Y our Computer from the P or t Replicator ! T o preven t loss of un saved data , be sure to turn off the computer b efore disconn ecting it fro m the port repl icator . To disconn ect your c omputer from the port re plicat or 1 T urn off the com puter and the co nnected pe ripherals.
65 nN Using P eripheral De vices 4 Close th e por t r eplicat or conne ctor cover on the bot tom of the c omputer . ✍ It is ext remely im portant t o close th e port repl icator conn ector cov er after disc onnecti ng the com puter fro m the po rt replic ato r .
66 nN Using P eripheral De vices Connecting Exter nal Speakers You ca n enhan ce the so und qua lity of y our com puter by co nnecti ng exter nal spea kers. To connect e xternal speakers 1 Plug the speaker ca b le (1) into the h eadphones jack (2) i .
67 nN Using P eripheral De vices Connecting an Exter nal Displa y You can conne ct an exte rnal displ ay to your c omputer. Fo r exampl e, you can use the co mputer wit h a compute r display or a proj ect or.
68 nN Using P eripheral De vices Connecting a Computer Disp la y You ca n connec t a comput er displ ay (mo nitor) eith er direct ly to you r compu ter or v ia the (opti onal) po rt repli cator.
69 nN Using P eripheral De vices Connecting a Multimedia Computer Displa y You ca n conn ect a mult imedia c omputer display tha t includ es built- in spea kers and a microp hone to your comp uter or v ia the (optio nal) port r eplica tor.
70 nN Using P eripheral De vices Connecting a Projector You ca n connec t a proje ctor (for ex ample, the Sony LCD projecto r) direc tly to yo ur computer or via th e (option al) por t repl icato r. To connect a projecto r 1 Connect t he power cord (1) o f the projec tor into an AC outlet.
71 nN Using P eripheral De vices Selecting Displa y Modes You can se lect which display to be us ed as the prima ry monito r when an external display ( desktop mon itor, etc.) is connected to your computer. The pr ocedure for selecti ng a displa y depends on the video control ler used in the compu ter.
72 nN Using P eripheral De vices Models with the Intel Gra phics Media Accelerator 1 Click St art and then Contr ol Pane l . 2 Click Appearanc e and Themes . 3 Click Displa y . 4 Click the Settings tab . 5 Click Adv a nced . 6 Click the tab with its name begin ning with Intel(R) .
73 nN Using P eripheral De vices Models with the NVIDIA video controller 1 Click St art and then Contr ol Pane l . 2 Click Appearanc e and Themes . 3 Click Displa y . 4 Click the Settings tab . 5 Click Adv a nced . 6 Click the tab with its name begin ning with GeF orce .
74 nN Using P eripheral De vices Using the Multiple Monitors Function The M ultiple Monito rs functi on allows you to distribu te por tions of your desktop across s eparate displa ys.
75 nN Using P eripheral De vices To sele ct the Mul tiple Mo nitors mode Models with the Intel Gra phics Media Accelerator 1 Right-cli ck on the des ktop to di splay the context menu. 2 P o int to Graphics Options and click Graphi cs Proper ties . 3 Selec t Ext end ed Desk to p from the Display Devices menu.
76 nN Using P eripheral De vices Models with the NVIDIA video controller 1 Click St art and then Contr ol Pane l . 2 Click Appearanc e and Themes . 3 Click Displa y . 4 Sele ct the Settings tab . 5 Click Adv a nced . 6 Click the tab with its name begin ning with GeF orce .
77 nN Using P eripheral De vices Connecting an Exter nal Microphone If yo u need to u se a soun d input de vice ( for example , to ch at on the Inte rnet) you need to plug in an external m icroph one. To con nect an externa l microp hone Plug th e micropho ne cable (1) into the microp hone jac k (2) m .
78 nN Using P eripheral De vices Connecting a Universal Se rial Bus (U SB) De vice To prev ent your computer and/or U SB devi ces from da mage, obs erve the following : ❑ When movin g the comp uter with USB devices connec ted, av oid any sho ck or f orce t o the USB p or ts.
79 nN Using P eripheral De vices Connecting a USB Flopp y Disk Dr iv e You ca n purcha se a USB floppy di sk drive an d conn ect it to you r comput er. To connect a USB floppy d isk drive 1 Choose th e USB por t y ou prefer to use. 2 Plug the USB flop p y disk d rive cable into th e USB por t.
80 nN Using P eripheral De vices Disconnect ing a USB flopp y disk driv e You can di sconne ct a USB flopp y disk driv e when the comp uter is on or off. Disconnec ting the driv e when the compu ter is in a pow er saving mode (St andby or Hibernat e) may c ause the computer to malfunc tion.
81 nN Using P eripheral De vices Connecting a Prin ter You ca n conn ect a Window s-comp atible printer to your co mputer to prin t document s. Connecting a Printer Using the USB P or t You ca n connec t a USB pr inter comp atible wi th your ver sion of Windows t o the comp uter.
82 nN Using P eripheral De vices Connecting a Printer Using the Printer P or t To connect a printer using t he printe r port 1 Plug the printer power cord (1) i nto an AC outlet. 2 Plug the p rint er cable (2) suppli ed with your pr inter in to the pr inter por t (3) on the comp uter or on the (optio nal) por t replicat or * .
83 nN Using P eripheral De vices Connecting an i.LIN K De vice Notes on connecting i.LI NK de vices ❑ The co mputer i ncludes an i.LINK (IE EE1394) por t, wh ich you can use to co nnect to an i.LINK device suc h as a digit al video cam era recorde r or to con nect two V AIO compu ters in order to co p y , dele te or edi t files.
84 nN Using P eripheral De vices Connecting a Digital Video Camer a Recorder To connect a digital video cam era recor der 1 Plug on e end of the i.LINK cable (1) into t he i.LINK p or t (2) o n the comp uter and t he other e nd into the D V In/Out por ts (3) on the digita l video camera re corder .
85 nN Using P eripheral De vices Connecting to a Networ k (LAN) You ca n connect your co mputer to 100BAS E-TX/10BA SE-T-ty pe networks via an E thernet net work cab le. Connec t one end of an op tional ne twork c able to th e Network ( Ethernet) port on th e compute r or the (op tional) port repli cator a nd the othe r end to your network.
86 nN Using P eripheral De vices ! T elep hone lines can not be con nected to the Network (LAN) co nnector on your computer . If the Net work (LAN) conn ector is conn ected to th e telepho ne lines me ntioned be low, hi gh electric cu rrent to the co nnector ma y cause dam age, overhe ating or f ire.
87 nN Customizi ng Y our V AIO Computer Customizing Y our V AIO Computer This section briefly descr ibes how to change the main s ettings o f your c omputer.
88 nN Customizi ng Y our V AIO Computer Setting the P ass word Use one of the BIO S functions to set the passwor d. Once you have set the passwor d, you will hav e to enter th e password af ter the VAI O logo appe ars to sta rt your com puter. In this wa y, you can protec t your com puter from u nauthori zed acces s.
89 nN Customizi ng Y our V AIO Computer 5 Selec t P asswor d When Po wer ON under Se curity . Press th e space b ar to ch ange the se tting f rom Disa bl ed to Enab led . 6 Use the < or , ke y to se lect Ex it and then E xit (Save Chan ges) ; and pres s the En ter key .
90 nN Customizi ng Y our V AIO Computer Setting Up Y our Computer with V AIO C entral The VAIO Central utili ty allow s you to con sult syste m inform ation and specify pr eferences for syste m behavio r. To use V AIO Cent ral 1 Click St art , poi nt to All Programs , and click VA I O C e n t r a l .
91 nN Customizi ng Y our V AIO Computer Using the P ow er Sa ving Modes When y ou use a ba ttery as the power so urce for your comp uter, you ca n take advantage of power m anagement s ettings t o conse rve battery li fe.
92 nN Customizi ng Y our V AIO Computer Using Standb y Mode Standby mode tur ns off the LCD s creen and s ets the hard disk and the CPU to a l ow power con sumption mode. The um ber power l ight flashes in this mo de. To activate Standby mode 1 Click St art and then T urn Off Computer .
93 nN Customizi ng Y our V AIO Computer To change the Stand by mode settings 1 Click St art and then Contr ol Pane l . 2 Click P erformance and Maintenance . 3 Click P ower Options . The P ower Options Pr oper ties window appears. 4 Sele ct the Po w e r S c h e m e s tab .
94 nN Customizi ng Y our V AIO Computer Using Hibernate Mode In Hiber nate mode , the state o f the sys tem is sav ed on the h ard dis k and powe r is turned off . Even whe n the ba ttery runs down, no data wil l be lost. T he pow er indicat or light is off in this mode .
95 nN Customizi ng Y our V AIO Computer ✍ If you d o not use t he AC adap ter for a long period o f time, put the comp uter into Hibernate mode. Thi s power saving mode saves you the time o f shuttin g down in the no rmal way . When th e compute r is in Hibernat e mode, yo u cannot ins ert a disc.
96 nN Customizi ng Y our V AIO Computer Managing P ow er with V AIO P ower Management Power management helps you t o set u p power sch emes for running on AC power o r batteries to suit y our requi rements for powe r cons umptio n. VAIO Power Management is a software ap plicati on devel oped exclus ively for V AIO com puters.
97 nN Customizi ng Y our V AIO Computer Activ ating V A IO P o wer Managemen t P ow er Schemes VAIO Power Management provide s several predefine d power schemes .
98 nN Customizi ng Y our V AIO Computer V AIO P o wer Management Vie wer To start VAIO Po wer Mana gement Viewer Click on the VAI O Power Manage ment tab .
99 nN Upgrading Y our V AIO Computer Upgrading Y our V AIO Comp uter Your co mputer and memor y modules use high precisio n comp onents an d electroni c connec tors techn ology. T o avoid the inval idation of your gu arantee du e to mish andling, w e recomm end tha t: ❑ Y ou contact your de aler to i nstall a new memor y modu le.
100 nN Upgrading Y our V AIO Computer Adding and Removing Memor y If you want to expan d the functio nality of y our comp uter, you can increas e the memor y by instal ling optio nal memor y modules . Before you upgra de your comp uter's memor y, read the note s and proc edures in th e following pages.
101 nN Upgrading Y our V AIO Computer ❑ Use the specia l bag deli v ered with the memor y modul e or wrap the module in alu miniu m f oil to protect it from electrostati c dischar ge.
102 nN Upgrading Y our V AIO Computer Removing and Installing a Memor y Module To change or add a memory m odule to the memor y module slot on the bottom of the computer 1 Shut down the c omput er and disc onnect al l per ipheral d e vice s. 2 Unplug th e computer and remove the batter y .
103 nN Upgrading Y our V AIO Computer 6 Remove the memor y modu le: ❑ Pull the tabs in th e directio n of the arrows (1). The mem or y modul e is relea sed. ❑ Make sure that th e memo ry module til ts up and then pu ll it out in t he direc tion of the arrow (2).
104 nN Upgrading Y our V AIO Computer 7 Slide t he memor y module i nto the memo r y modul e slot and push it i n until i t clicks into place. ! Do not to uch any ot her compone nts on th e motherbo ard. Make su re to insert the mem ory m odule edge with a n otch i nto th e memor y mo dule s lot.
105 nN Upgrading Y our V AIO Computer To change or add a memory m odule to the mem ory modul e undern eath t he keyboard 1 Shut down the c omput er and disc onnect al l per ipheral d e vice s. 2 Unplug th e computer and remove the batter y pa ck. 3 W ait unti l the com puter co ols d own.
106 nN Upgrading Y our V AIO Computer 6 T urn ov er the com puter ups ide down and l ift open th e LCD . 7 Lift the ke yboar d from the LCD display side, tur n it ov er the touchpad , and gently put it on the co mputer . Be careful no t to detach th e cable when lifti ng the keyboard.
107 nN Upgrading Y our V AIO Computer 8 Unscr e w the t wo screws ne xt to the memor y s lot and r emov e the memo r y slot c ov er . 9 T ouch a m etal object ( such as th e connec tor panel on the back of the compu ter) to dis charge sta tic elec tric ity .
108 nN Upgrading Y our V AIO Computer 11 Remove the new memor y mod ule from its packaging. 12 Install the memor y module. ❑ Slide th e memor y module in to the slo t. ❑ Push in the mem or y modul e until i t clicks into pla ce. ! Do not to uch any ot her compone nts on th e motherbo ard.
109 nN Upgrading Y our V AIO Computer 13 Close th e module cover and then ti ghten the s crews . 14 Gently replace th e keyboard and then press it i nto the co mputer. ✍ It would b e easier to replac e the keyboard i f you gentl y hold down the area i ndicated by (1).
110 nN Upgrading Y our V AIO Computer 15 Close th e LCD and the n tighten th e screws on the bottom of the computer. ! Make su re to p ut a soft cl oth b etween th e LCD and the keyb oard to p revent damage to th e LCD. 16 Reinstal l the batte r y pack and tu rn on the co mputer .
111 nN Precau tions Precautions This section descr ibes saf ety guide lines and pr ecautio ns to help you p rotect your compute r from po tential d amage.
112 nN Precau tions On Handling the LCD Screen ❑ Do not leave the LCD facing the sun. Thi s could damage the LCD . Be careful wh en using the comput er near a wi ndow . ❑ Do not sc ratch the L CD or ex e r t press ure on it. This cou ld cause a malfunc tion.
113 nN Precau tions On Using the P ower Source ❑ See the o nline Specificat ions to check the power operation of your model. ❑ Do not sh are the AC outlet wi th other p ow er-c onsuming equipmen t, such as a photocopi er or shredd er . ❑ Y ou can purchase a power stri p with a surge prote ctor .
114 nN Precau tions On Handling Y our Comput er ❑ Clean the cabin et with a s oft cloth, which is dr y or lightl y moistene d with a mild dete rgent so lution. Do not use any ty pe of abrasi v e pad, s cour ing powder , or solvent s uch as a lcohol or benzine, as these may damag e the fini sh of the computer.
115 nN Precau tions ❑ Do not us e cut or damaged c onnection cables. ❑ If the comput er is brought directly fr om a cold locati on to a warm one, moisture may condense ins ide the compu ter . In this case, allow at least one hour before tur ning on the co mputer.
116 nN Precau tions On Handling Flopp y Disks ❑ Do not ope n the shutt er manually or touc h the surface of the floppy disk. ❑ K eep flop p y disks awa y from ma gnets. ❑ K eep flop p y disks away fro m direct su nlight an d other s ources of h eat.
117 nN Precau tions On Handling Discs ❑ Do not touc h the sur f ace of the disc. ❑ Do not dr op or ben d the disc . ❑ Finger prints and dust on t he surface of a disc may cause read e rrors. Always hold the disc by its edges and central hol e, as shown below: ❑ Proper c are of the disc i s essen tial to it s con tinuous relia bility .
118 nN Precau tions On Using the Batter y P ac k ❑ Do not leave the batter y pack in temperatu res above 140°F (60°C) , such as in a car pa rked in th e sun or und er direct sunlig ht. ❑ Batter y lif e is s hor ter in a col d environment. T his is due to decre ased batte ry efficien cy at low temp eratures.
119 nN Precau tions On Using Headphones ❑ Road safety – Do not use he adphones while dr ivin g, cycling , or operat ing any motor ized vehicle. It may create a traffic hazard and is i llegal in some area s. It can als o be potent ially da ngerous to p lay loud music whil e walking, es pecially at pedestr ian c rossings.
120 nN Precau tions On Handling the Hard Disk The ha rd disk ha s a high storage d ensity a nd reads or writes data in a short tim e. However , it can be easily d amaged by mechan ical vi bration, shock o r dust.
121 nN T r oublesho oting T rou b leshoo ting This section d escribes how to solve c ommon pr oblems you mi ght encou nter when using yo ur comp uter. Ma ny prob lems ha ve simpl e solutions . Try thes e sugges tions befor e visitin g the So ny online s upport W eb site a t http://www.
122 nN T r oublesho oting ❑ A udio/Video (page 16 1) ❑ Memory S tick Media ( page 162) ❑ P erip heral s (page 163 ).
123 nN T r oublesho oting Computer What should I do if m y computer won't star t? ❑ Make sure the c omputer is secur ely plug ged into a power source and tur ned on. Ma ke sure the power indi cator shows the power is on . ❑ Make sure the b atter y is insta lled prope rly and charge d.
124 nN T r oublesho oting What should I do if a BIOS err or appear s when m y comp uter star ts? If the me ssage "Press <F1 > to resume, <F2> to setup " appears at t he bottom o f the screen 1 Pres s the F2 key . The B IOS set up scre en app ears .
125 nN T r oublesho oting What should I do if the pow er indicat or (Green) lights b ut m y screen does not displa y anyt hing when I turn on m y computer? If nothing stil l appears on your scre en after a whil e 1 Press th e power button for more than four se conds to check that the power indica tor goes out .
126 nN T r oublesho oting What should I do if the message "Oper ating system not f ound" appears when m y computer star ts, a nd wh y won' t Windo ws star t? ❑ Make sure t he compute r does n ot hav e a "n on-bootable" floppy disk in the floppy disk dr ive (if appli cable).
127 nN T r oublesho oting What should I do if m y comput er or soft ware stops resp onding? ❑ It is best to t ur n off the computer using the T urn Off Computer option on the Micr osoft Wind ows Star t menu, loca ted on the task bar . Using other m ethods, in cluding those liste d below , ma y resu lt in loss of unsaved data.
128 nN T r oublesho oting Wh y won't m y computer enter Standb y or Hiber nate mode? The c omputer may become u nstable i f the oper ating mode is changed before th e computer comple tely ente rs Standby or Hibernate. To restor e the com puter t o normal operatin g stab ility 1 Close al l open pr ograms.
129 nN T r oublesho oting Wh y doesn't the computer star t or the p ow er b utton does not wo r k when t he battery indicator is flashing? ❑ This sy mptom co uld be due to the b atter y pack not being ins talled p roperl y . T o reso lve this sympto m, s witch off the compute r and remove the batter y pack.
130 nN T r oublesho oting Wh y is the sound of my computer's f an so loud? The comp uter's fan may be runni ng at a high speed to c ool the CP U. By lowering th e CPU spee d, you also l ower the spee d and n oise level of the co mputer 's fan.
131 nN T r oublesho oting What should I do if I star t my comput er and the message "System Disab led" appears and Windows doe s not star t? If yo u enter a wrong powe r-on pa ssword thr ee times consecu tively , the Syst em Disabled mes sage app ears and W indows does no t start.
132 nN T r oublesho oting What should I do if I cannot use my comp ut er as a V AIO Media or Windo ws Media Connect ser v er? To use yo ur compute r as a VA IO Media o r Windo ws Media Connect server 1 Click St art , poi nt to All Programs and Norton Internet Securi ty , and c lick Nor ton Internet Security .
133 nN T r oublesho oting System Security This section provid es infor mation ab out keepi ng your co mputer operatin g smoothl y and protec ting agai nst poten tial th reats to the comp uter's security .
134 nN T r oublesho oting To visit the Windows U pdates we b site 1 Connect t o the Inter net. 2 T ype http://windowsupdate.microsoft.com/ in the address bar of your br owser . The Micr osoft Windo ws Update and Securi ty W arning windows appear . 3 In the Se curity Warning window , cli ck Ye s to install and r un Wi ndows U pda te .
135 nN T r oublesho oting Batter y How do I kno w when the battery is charged? To dete rmine th e remain ing ba ttery ch arge, se e Charging t he Battery Pack (pag e 21) . When is the computer using A C pow er? When th e computer is direc tly con nected to the AC adap ter, it uses AC pow er, even if a battery is inst alled.
136 nN T r oublesho oting Can my computer ent er Hiber nate mode while using battery po wer? The comp uter can enter Hib ernate mo de while u sing batte ry power, b ut some softw are prog rams an d peripher al devices prevent th e system fr om enter ing Hiberna te mode.
137 nN T r oublesho oting Inter net Wh y doesn't my modem work? ❑ Make sure the te lepho ne cable is sec urely plug ged into th e Mode m por t on the compu ter and th e wall jack. ❑ Make sure t he telepho ne cable is wor king. Pl ug the cable into an o rdinar y tel ephone and listen for a di al tone.
138 nN T r oublesho oting Wh y is m y modem connection slow? The c omputer is equipped w ith a V .92/ V.90 c ompatibl e modem. M any facto rs may influenc e modem c onnection speed , inclu ding telep hone line n oise o r compatibi lity with telepho ne equipme nt, such as fax mach ines or o ther modem s.
139 nN T r oublesho oting Networking Wh y can't my comput er connect to a wireless LAN a ccess point? ❑ Connecti on av ailabil ity is affected by dista nce and o bstr uctions. Y o u may need to move the compu ter aw ay from obst ruct ions or closer to any access poin t you ma y be u sing.
140 nN T r oublesho oting Wh y can't I access the Internet? ❑ Check the ac cess po int settin gs. See th e instr uction s suppl ied with th e acces s point. ❑ Make sure the c ompute r and the ac cess po int are c onnected to one anoth er . ❑ Mov e the c omputer awa y from obstruc tions or c loser to a ny access poi nt you ma y be us ing.
141 nN T r oublesho oting What are channels? ❑ Wireles s LAN co mmunica tion occur s on div ided frequen cy bands known as c hannels. Thir d-par t y wireles s LAN acce ss poin t channel s may be preset to different channel s from S ony devices .
142 nN T r oublesho oting Bluetooth T echnolog y Wh y can't other Bl uetooth de vices discov er my comput er? ❑ Make sure both devices hav e the Bluetooth feature enabled. ❑ If the Bl uetooth ind icator is off , tur n on the WIRELE SS sw i t c h .
143 nN T r oublesho oting Wh y can 't other Bl uetooth de vices connect to my comput er? ❑ Make sure the o ther d e vice is authentic ated. ❑ The com puter may not allow connectio ns from othe r de vices. T o enable Bluetoo th device connecti ons, f ollow these st eps: 1 Right-c lick the Bluetoo th icon on t he taskba r .
144 nN T r oublesho oting Wh y is m y Bluetooth connectio n slow? ❑ The dat a transfer speed depen ds on the obstacles and/or the distanc e between the two devices, but also on the radio wav e quality , on the op erating sys tem or the software use d.
145 nN T r oublesho oting Can I use a de vice with Bluetoo th technolog y on air planes? With B luetooth tec hnolo gy, the compu ter tran smits a rad io freque ncy of 2.4 GHz. S ensitive l ocations , such a s hospita ls and airplane s, may ha ve rest riction s on the u se of Blu etooth dev ices, due to radio i nterferenc e.
146 nN T r oublesho oting CDs a nd D VDs Wh y does my computer freez e when I tr y to read a disc? The di sc the com puter is tr ying to r ead may be dirty or damag ed. Follow th ese step s: 1 Restar t the computer by clicking Start , T urn Off Computer , and Restart .
147 nN T r oublesho oting What should I do if t he optical disc driv e isn't pla y ing m y CD or D VD properly? ❑ Make sure t he disc was ins er t ed into the optical disc dr ive with the la bel f aci ng up . ❑ Make sure t he neces sar y program( s) is ins talled ac cording t o the ma nuf acture r's inst ruc tions.
148 nN T r oublesho oting 5 Double-click the optic al disc dr ive de v ice to op en the sub menu. 6 Double-click the listed drive, and selec t the Prope r ties tab . 7 Clic k to se lect the En able digital CD a udio for this CD-ROM device chec k bo x , if it is not se lected .
149 nN T r oublesho oting What should I do if I cannot wr ite to CD? ❑ Do not lau nch any soft ware applic ation or a llow any to launch a utomaticall y , not even a screen saver . ❑ Do not us e the keyboard. ❑ Do not us e a CD-R/RW disc that has a lab el affixed to it.
150 nN T r oublesho oting Displ a y Wh y did the computer screen (LCD) go b lank? ❑ The co mputer s creen m a y go blank if th e com puter has lo st power or has entered a power saving mode (Standby or Hiber nate). If the c omputer is in LCD (Video) St andby mode, press a ny ke y to ac tivate the comp uter sc reen.
151 nN T r oublesho oting What should I do if t he bright ness of the scree n changes? The br ightnes s of your screen when adjus ted wit h the Fn+F5/F6 keys is temp orary a nd this ad justment i s over ridden by th e setting on the VAIO Power Management tab when an other power sc heme is sel ected.
152 nN T r oublesho oting Pr inting Wh y can't I print a document? ❑ Make sure the p rint er is on , and the pr inte r cable is securel y connec ted to the por ts o n the pr inter a nd comput er . ❑ Make sure the p rint er is comp atible with the W indows operating sy stem ins talled o n the comp uter .
153 nN T r oublesho oting Microphone Wh y doesn't my microphone work? If yo u are using an exter nal micro phone, mak e sure th e micropho ne is turned on and is prop erly plugg ed into the Microp hone jack on t he compute r.
154 nN T r oublesho oting Mouse What should I do if t he comput er doesn' t recognize the mouse? ❑ Make sure t he mouse is secu rely plugg ed into the por t.
155 nN T r oublesho oting Speak ers Wh y won't m y speak ers wo r k? ❑ Make sure the s peakers are p roperl y connected and the volume i s tur ned up loud enou gh to he ar sound. ❑ Y ou r speakers may not be des igned for compu ter use. ❑ If the spe akers hav e a mute button, set th e button to off.
156 nN T r oublesho oting T ouch P ad What should I do if t he touch p ad does not work? ❑ T ry restar ting the co mputer. F o llow these st eps: 1 Press t he Window s key . 2 Press t he U key . Th e T urn off computer window opens. 3 Press t he R k ey to rest ar t the compu ter .
157 nN T r oublesho oting How do I change the l eft and right butto n assignments? If the comp uter is interpret ing a single-c lick as a double-cl ick, y ou may w ant to cha nge the button as signmen ts. Follow these steps: 1 Click St art and then Control P anel .
158 nN T r oublesho oting K e yboard What should I do if t he k e yboard configur ation is wrong? ❑ The l anguage l a yout of th e comput er's keyboard is specifie d on the sticker on th e box. If you choo se a di ff erent regional ke yboard w hen you com plete the W indows setup, the ke y confi guration wil l be mis matched.
159 nN T r oublesho oting Flopp y Di sks Wh y doesn't the Saf ely Remov e Hardwar e icon appear on the t askbar when the drive is connected ? The co mputer doe s not reco gnize the fl oppy d isk drive. F irst, make s ure the USB cable is properly c onnected to the USB port.
160 nN T r oublesho oting PC Cards Wh y doesn't my PC Card work? ❑ Make sure the P C Card is inser ted proper ly . See Inser ting a PC Ca r d (page 37) for more in f or mation. ❑ Make sure the P C Card is c ompatible with the M icrosoft W indows operating system ins talled o n the comp uter .
161 nN T r oublesho oting A udio/Video Wh y can 't I use the D V camer a recorder? You may not be ab le to use t he DV cam era recor der, and the message DV equipm ent seems to be dis connecte d or turned off may appear be cause th e i.LINK cable is n ot securel y plugge d into the p orts on the c omputer or camera .
162 nN T r oublesho oting Memor y Stick Media Wh y can't I open m y image files? You may need to r eformat you r Memory Stick medi a. Form atting Mem ory Stick media eras es all data, in cluding music d ata, prev iously saved to it .
163 nN T r oublesho oting P eripherals What should I do if I cannot connect a USB de vice? ❑ If appli cable, check the US B device is s witch ed on and using its own p ower supply . For example, if you are usin g a digi tal camera, che ck the batter y is charged .
164 nN Support Options Suppor t Options The se ction cont ains inform ation on wh ere to go for answ ers to questions abou t your com puter and the preinsta lled softwa re. Sony Suppor t Inf or mation See the following sour ces for an swers i n the sequ ence list ed below.
165 nN Support Options For users in Latin Amer ican countri es or areas Cust omer Info rmatio n Cent er If you do not find the informa tion you are lo oking fo r at our site, you may call Son y dire ctly.
166 nN Support Options In orde r to cont act a Sony te chnical suppor t represen tative, pl ease ca ll the fol lowing num bers: ❑ In Arge ntina: (011) 67 70-SONY (7669) ❑ In Me xico : In Me xico C.
167 nN Support Options Program Suppor t Inf or mation Dependi ng on th e computer m odel a nd partic ular confi guratio n you pur chased, yo ur compu ter may not inc lude all of the software p rograms l isted below. Adobe ® Photoshop ® Elements, Phot oshop ® Album, Prem iere ® , Read er® Adobe S ystems Inc.
168 nN Support Options Click to DVD ™ softw are Sony E lectronic s Inc. At the tou ch of a but ton, Click to DVD softwa re allow s you to autom atically burn DVDs fr om a digital video (DV ) device.
169 nN Support Options DVgate Plus ™ softwa re Sony E lectronic s Inc. Connect a c ompatibl e digital v ideo came ra to your co mputer's i .LINK® p ort and capt ure video c lips and stil l images . Edit clips f rom yo ur vi deo, ad d new cl ips, a nd comb ine cl ips int o new movie segment s.
170 nN Support Options Intel ® PROS et Intel Cor poration ❑ F or use rs in USA and Canada We b S i te http://www .intel.com /network /connectiv ity/products /wireless /proset/pro set_software.
171 nN Support Options MoodLogic MoodL ogic, Inc. ❑ F or use rs in USA and Canada We b S i te http://www .moodlog ic.com/ suppor t E-mail help@ moodlogi c.co m Netscape ® Internet Service Ameri ca Online, Inc. ❑ F or use rs in USA and Canada We b S i te http://is p .
172 nN Support Options PictureG ear St udio ™ so ftware Sony E lectronic s Inc. PictureG ear Stu dio st ill ima ge managem ent sof tware dis plays sti ll image s from y our har d drive or a Sony d igital s till camera .
173 nN Support Options SonicSta ge ® softwa re Sony E lectronic s Inc. The So nicStage juke box softwa re progra m gives you all the tools you ne ed to manag e musi c on you r compu ter. SonicS tage softwar e sports hig h-quali ty digital audio storage , a sleek pla yer skin de sign, and aud io CD burnin g capab ility.
174 nN Support Options SonicSta ge ® Mastering Studio softwar e Sony E lectronic s Inc. Use Son icStage ® Mastering S tudio software to record s ongs from a nalog records or cass ette ta pes into you r com puter and outpu t them to CD-R or CD-RW discs or a udio file s in WAV fo rmat.
175 nN Support Options VAIO ® Acti on Setup Sony E lectronic s Inc. VAIO Ac tion Setup manage s the sett ings for y our comp uter's shortc ut keys. ❑ F or us ers in USA We b S i te http://www .sony .com/p csuppor t T elephone 888-4 -SONY -PC (88 8-476-6972 ) ❑ F or us ers in Canada We b S i te http://www .
176 nN Support Options VAIO ® Central Sony E lectronic s Inc. VAIO Ce ntral prov ides a ce ntral loc ation that gathers resour ces to c onfigure your VA IO compute r and vi ew your compute r's configur ation an d specif ications. ❑ F or us ers in USA We b S i te http://www .
177 nN Support Options VAIO Me dia ™ software Sony E lectronic s Inc. VAIO Medi a ™ software brings mul timed ia to your n etwork, e nabling y ou to sha re musi c, video , and stil l image f iles between y our VAIO ® compu ters.
178 nN Support Options VAIO ® Su pport Central Sony E lectronic s Inc. VAIO Supp ort Centr al provid es an eas y to navi gate soluti on to comm on suppor t needs, such as VAIO Docum entatio n, produc t specific ations, s erial numb er, model name, se rvice tag i nformati on, survey , registr ation, etc .
179 nN Support Options VAIO ® Update Sony E lectronic s Inc. The VA IO Update utility helps you k eep your V AIO ® compu ter up to d ate by regu larly c hecking th e Sony O nline S upport Web si te for imp ortant softwa re update s and info rmation for your spec ific VA IO compute r model.
180 nN Support Options VAIO ® Wireless Utilit y Sony E lectronic s Inc. The VA IO Wirel ess Util ity walk s you thr ough set ting up your wi reless ne twork co nnection and offe rs useful diagno stic tests to help kee p your wir eless ne twork runn ing sm oothly.
181 nN Support Options VAIO Zone ™ software Sony E lectronic s Inc. VAIO Zo ne softwar e provides an effor tless way to browse a nd enjoy pictures, music, a nd video files on yo ur comp uter, all thr ough an el egant, nex t-generatio n interfa ce. You c an even e njoy med ia conten t stored on o ther VAI O ® compu ters on your network.
© 2005 S ony Corpor ation n.
An important point after buying a device Sony VAIO VGN - S500 Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sony VAIO VGN - S500 Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sony VAIO VGN - S500 Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sony VAIO VGN - S500 Series you will learn all the available features of the product, as well as information on its operation. The information that you get Sony VAIO VGN - S500 Series will certainly help you make a decision on the purchase.
If you already are a holder of Sony VAIO VGN - S500 Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sony VAIO VGN - S500 Series.
However, one of the most important roles played by the user manual is to help in solving problems with Sony VAIO VGN - S500 Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sony VAIO VGN - S500 Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center