Instruction/ maintenance manual of the product 715 Snom
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2 T AB LE OF CONTE NTS Copyright, T rademarks, G PL, Legal Disclaimers ...................................................... 7 Important information .....................................................................................................
3 Display layout ........................................................................................................................... 24 Idle Mode .................................................................................................
4 Using different audio devices ......................................................................................... 42 Handset .................................................................................................................... 42 Headset .
5 Rejecting or redirecting incoming calls .............................................................................. 52 Manually ......................................................................................................................
6 Do not disburb mode ............................................................................................................... 73 Reject anonymous calls ...........................................................................................
7 snom 71 5 User Manual Copyright, T rademarks, G PL, Disclaimers C opyright, T rademarks, G P L, L egal Disclaimers © 20 14 snom technology Aktiengesellschaft All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology A G.
8 snom 71 5 User Manual Safety, Disposal, Cleaning of Product I mp ort ant information Please read the instructions on safety and dispos al and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents.
9 snom 71 5 User Manual Safety, Disposal, Cleaning of Product P r oduct specific ations • Safety: I E C 6 0 95 0-1:200 7 • Certifications: FCC Class B, C E Mark • Power over Ethernet : IE E E 802.
10 snom 71 5 User Manual Notational Conventions N ot ational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next.
11 snom 71 5 User Manual Notational Conventions > Save your selection and return to the previous screen by pressing the confirmation key . > Press the cancel key briefly to return to previous screens one screen at a time; press the key for 3 seconds to return to the idle screen.
12 snom 71 5 User Manual Setting up the Phone S etting up the phone D elivery Content Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2013 snom technology AG v1.04 IP Phone snom technology AG Wittestr.
13 snom 71 5 User Manual Setting up the Phone Fig./Abb. 1 Fig./Abb. 2 Fig./Abb. 3 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. R ot ating the t ab of the cradle The phone is delivered with the tab level with the inner edge of the cradle.
14 snom 71 5 User Manual Setting up the Phone C onnecting the phone The phone can be operated with P ower over Ethernet (PoE) provided via the network cable or , if PoE is not avaible in your network, with a 5V DC power adapter.
15 snom 71 5 User Manual Setting up the Phone C onnecting a headset • If you want to use a wired headset, connect it to the RJ audio jack labeled " ". • If you want to use a wireless headset, you need the snom E H S Advanced wireless-headset adapter to connect to the base station of the wireless headset.
16 snom 71 5 User Manual Setting up the Phone User name, authentication name, outbound proxy may also be required. T hese are settings that can only be configured on the web interface of the phone after it has been successfully registered.
17 snom 71 5 User Manual Setting up the Phone Note: If you see the account on the display preceded by an empty square and the phone does not work, the server may be down, either for servicing or due to a malfunction. The registration and initialization should be completed as soon as the server is up and running again.
18 snom 71 5 User Manual Getting to Know Y our Phone G etting to know your phone A t a glance The factory settings at a glance: Handset microphone Handset speaker Freely programmable k eys with LE D Default setting: Line • Fast-blinking LED: Incoming call.
19 snom 71 5 User Manual Getting to Know Y our Phone Adjusting the volume • of the ringer when the phone is idle or ringing • of the handset/casing loudspeaker when in a call Keys with L E Ds - LE D lights up when function is activated: Muting and unmuting the microphone T oggling between handsfree and handset mode.
20 snom 71 5 User Manual Getting to Know Y our Phone L E D indic ators Call indic ator The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. They will be: • Blinking rapidly when a call is coming in.
21 snom 71 5 User Manual Getting to Know Y our Phone H ar d keys F reely pr ogrammable function keys with LE Ds These are freely programmable function keys that can be programmed on the Function K eys page of the phone's web interface, keys P1 - P5.
22 snom 71 5 User Manual Getting to Know Y our Phone Message key with L E D This key is a dedicated, programmable function key . It can be mapped with other key events and a number of other functionalities. See "Configuring the function keys" on page 56.
23 snom 71 5 User Manual Getting to Know Y our Phone T ext in information line = current input mode Press function key to switc h to input mode indicated by symb ol in Function Key Line 123 abc abc AB.
24 snom 71 5 User Manual Getting to Know Y our Phone D isplay layout Date is replaced by current status message Right function key is replaced by "Info" key when status messages are availabl.
25 snom 71 5 User Manual Getting to Know Y our Phone Context area: Configured identities. Outgoing identity • The current outgoing identity is indicated by the right arrow pointing towards it: . W hen you call someone, this is your identity for the call.
26 snom 71 5 User Manual Getting to Know Y our Phone Info Displaying all currently available status mess ages. If a different function is mapped onto this key , it will be replaced by this status key whenever there is a new st atus mess age.
27 snom 71 5 User Manual Getting to Know Y our Phone S ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. For further information, see also "Customizing the phone settings" on page 62.
28 snom 71 5 User Manual Getting to Know Y our Phone Note: W hen the phone is in administrator mode and the Maintenance menu is on the display , pressing key 2 2 ABC will switch the phone to user mode. W hen the phone is in user mode and the Maintenance menu is on the display , press key 2 2 ABC to switch the phone to administrator mode.
29 snom 71 5 User Manual Getting to Know Y our Phone T he phone's web interface Firmware versions below 8. 7 .4 W hen the web interface is opened for the first time upon initialization, you will see the Security page. W e urge you to set administrator and HTTP passwords to protect your phone from remote att acks.
30 snom 71 5 User Manual Getting to Know Y our Phone can set the password on the phone’ s web interface, "Advanced"page > "QoS Security" t ab > "HTTP Server" or turn off the warning later at Advanced > QoS Security > Security > Ignore security advices.
31 snom 71 5 User Manual Getting to Know Y our Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.
32 snom 71 5 User Manual Getting to Know Y our Phone U ser mode/administrator mode snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible.
33 snom 71 5 User Manual Getting to Know Y our Phone T o return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply".
34 snom 71 5 User Manual Directories D ir ectories D ir ectory The built-in directory of the phone can hold 1 000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Add/Edit".
35 snom 71 5 User Manual Directories Contact T ypes VI P: Calls from numbers with this cont act type will ring on your phone even when D N D mode is active.
36 snom 71 5 User Manual Directories Adding/ Editing Entries on the Phone Adding new entry manually 1. Press Dir to open the phone's directory . 2. Press on the navigation key to go straight to <New Item> or use navigation arrows to navigate to it.
37 snom 71 5 User Manual Directories Editing existing entry 1. Press Dir to open the phone's directory . 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. Press Edit . The "Details" screen for the entry will be displayed.
38 snom 71 5 User Manual Directories Please note: Calls from entries on the "VI P" list will always ring on the phone, even when the phone is in a call or in DN D mode. Y ou can assign a distinct ringtone to the contact type "VI P": Preferences > Directory Ringtones.
39 snom 71 5 User Manual Directories ◦ If there is only one phone number associated with a name, click on in the entry's line. ◦ If there are two or more phone numbers associated with a name:.
40 snom 71 5 User Manual Directories Deleting entry on web interface • Click on in the line of the master record to delete the name and all associated phone numbers. • Click on in the line of a phone number to delete that subentry , while keeping the master record and any other subentries.
41 snom 71 5 User Manual Directories 1. Press the configured function key to connect to the external directory . 2. Enter the first letter of the name you are searching for . T ype more letters if the name shown isn't the right one or scroll through the list.
42 snom 71 5 User Manual Using the Phone U sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please chec k with that person or company if the phone does not react as described here.
43 snom 71 5 User Manual Using the Phone Using differ ent dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed.
44 snom 71 5 User Manual Using the Phone Calling emergency numbers Numbers specified as emergency numbers can be dialled even when the keyboard is locked! See "Emergency numbers" on page 7 0 on how to set emergency numbers. Several numbers (911, 112, 11 0, 99 9) have been preconfigured.
45 snom 71 5 User Manual Using the Phone • Press Ok to dial. • Press Cancel to turn off call completion for this call. Number guessing (auto completion) Note: The default setting for Number guessing is off.
46 snom 71 5 User Manual Using the Phone • Firmware version 8. 7 .1 and lower: Open the phone's web interface to the page Preferences > Auto Answer > T ype of Answering and select "Handsfree" (speakerphone) or "Headset" from the drop-down menu.
47 snom 71 5 User Manual Using the Phone A ctive c alls Connected c all The connection is indicated by the symbol of the two receivers , followed by the caller or callee I D, if transmitted. The default setting for the presentation of caller I D on the display is "Name".
48 snom 71 5 User Manual Using the Phone ◦ T o connect to the held call currently on-screen, press or the line key to connect to it. Press Hold or the line key again to put it back on hold. ◦ T o terminate a held call, put it on-screen, connect to it, and press .
49 snom 71 5 User Manual Using the Phone Putting the conference on hold Put all participants on hold. T echnically , you are, in effect, terminating the conference. Y ou will see the "Calls on Hold" screen (see "Holding multiple calls" on page 4 7).
50 snom 71 5 User Manual Using the Phone T ransferring c alls Y ou can transfer connected calls as well as calls ringing on your phone. • W hen you have a call on the line, there are two ways to tra.
51 snom 71 5 User Manual Using the Phone • If there is more than one call waiting, view and select them with / . Press to connect to the on-screen call and put the current call on hold; the other call(s) waiting will remain waiting. T erminating c alls • W hen using the handset: Place the handset in the cradle or press .
52 snom 71 5 User Manual Using the Phone R ejecting or r edirecting incoming calls This includes manual and automatic rejection and redirection of calls as well as rejection of anonymous calls. Manually If you do not wish to pick up a ringing call, you can take one of the following actions: • Let it ring.
53 snom 71 5 User Manual Using the Phone Rejecting anonymous c alls W ith this setting you can make your phone reject calls from phones that are blocking or not transmitting their numbers. Please note: Calls from analog phone connections without caller I D will, most likely, be received as anonymous calls.
54 snom 71 5 User Manual Using the Phone Changing the settings on the phone and turning on c all forwarding Forward all Forward when busy Forward after timeout Press Settin Settin Settin Press 2 ABC 2.
55 snom 71 5 User Manual Using the Phone 1. Press CFwd . The display will show the "T arget when Forwarding" screen. 2. If no forwarding number has been set or if it needs to be changed, make the necessary entries. 3. Press . The display now says "Forward all", followed by the number/extension calls will be forwarded to.
56 snom 71 5 User Manual Configuring the Function Keys C onfiguring the function keys See "The phone's web interface" on page 29 on how to open the phone’ s web interface and on the mechanics of navigating in the windows and c hanging the settings.
57 snom 71 5 User Manual Configuring the Function Keys ◦ T ype Select the type of functionality from the drop-down list. If you select "Key Event", a drop-down list with the available key events will replace the text field under "Number".
58 snom 71 5 User Manual Configuring the Function Keys Example 1, Extension monitoring and c all pick-up This feature makes it possible to pic k up a call ringing on another extension, for ex ample when the other extension is busy or when the user is absent.
59 snom 71 5 User Manual Configuring the Function Keys Example 2, Monitoring c alls on-screen W hen you are monitoring another extension or phone line, you may want to see more information on the display , for example the number of an incoming call to that extension or line.
60 snom 71 5 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers onto the keys of the alphanumeric keypad, you can also put the functionality on the freely programmable function keys with LE Ds.
61 snom 71 5 User Manual Configuring the Function Keys Example 4, Pr ogramming a context-sensitive function key The functionality "F orward all" redirects all incoming calls to another phone or a mailbox.
62 snom 71 5 User Manual Customizing the Phone Settings C ustomizing the phone settings See "The phone's web interface" on page 29 on how to open the phone’ s web interface and on the mechanics of navigating in the windows and c hanging the settings.
63 snom 71 5 User Manual Customizing the Phone Settings W hen you select the setting "on", the backlight will dim when there has been no activity on the phone for the number of seconds specified on the phone's web interface. The default setting is 20 seconds.
64 snom 71 5 User Manual Customizing the Phone Settings ◦ W hen you are at the top of the list, pressing on the navigation key will t ake you to the last identity . ◦ At any other position within the list, press / to scroll down/up. 3. Press to open edit mode for the marked identity .
65 snom 71 5 User Manual Customizing the Phone Settings Editing an existing identity/account On the phone Depending on the phone's firmware and network restrictions, you may only be able edit the account/ number and the registrar: 1. Press Settin > 3 Identity > 3 Edit User .
66 snom 71 5 User Manual Customizing the Phone Settings ◦ Press to return to the previous screen. • On the web interface (the ringtones will be played by the phone): Configuration Identity (1-4) > Login. ◦ Click on "Play Ringer" to play the currently selected ringer .
67 snom 71 5 User Manual Customizing the Phone Settings T ime and date settings See Time zone. T ime zone The phone receives the time and date from your NTP time server . If the time and/or date on the display are incorrect, you may need to set the correct time zone.
68 snom 71 5 User Manual Customizing the Phone Settings L anguage settings of phone and web interface The language used on the phone can be c hanged on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only .
69 snom 71 5 User Manual Customizing the Phone Settings 3. Click on "Apply" and "Save". 4. Press to save your selection 5. Press for two secondc to return to the idle screen. M usic on hold As of firmware version 8. 7 .3.8 firmware downloads include a music on hold (MoH) that is saved locally on the phone.
70 snom 71 5 User Manual Customizing the Phone Settings S tr eaming MoH from media server If you have a music-on-hold account on a media server and want to stream the audio data to the held calls of one of the phone's identities, you have to configure the settings of the identity on the phone's web interface accordingly: 1.
71 snom 71 5 User Manual Customizing the Phone Settings After timeout W hen a call st arts ringing, the phone will wait for the number of seconds specified as "call forwarding time".
72 snom 71 5 User Manual Customizing the Phone Settings T urning call forwarding off 1. W eb interface > Preferences > Call Forwarding. 2. Click "Off" after the forwarding event ("Always", "Busy", "T imeout").
73 snom 71 5 User Manual Customizing the Phone Settings 1. Open Advanced > Audio > Call W aiting Indication. 2. T o turn call waiting off, select "off" from the drop-down menu.
74 snom 71 5 User Manual Customizing the Phone Settings N umber guessing W hen you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display .
75 snom 71 5 User Manual Software Update S oftwar e update M anual update 1. Open snom’ s web page at www .snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone.
76 snom 71 5 User Manual T roubleshooting T r oubleshooting R eb oot 1. Press Settin . 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. W hen asked whether to "Reboot?", press . 5. W ait for the idle screen to reappear . H ar d reboot Disconnect the power , wait for a few seconds, and reconnect.
77 snom 71 5 User Manual T roubleshooting C ont acting snom Supp ort Please visit our knowledge base and our forum first. Y ou may find the answer to your question in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum (http://forum.
78 snom 71 5 User Manual T roubleshooting Settings information 1. Open the phone’ s web interface > St atus > Settings. 2. Copy the settings list into your forum posting or into the email, if Support has asked you to contact them by email.
79 Appendix 1 - Display Symbols D isplay symb ols and Icons S ymb ols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function.
80 Appendix 1 - Display Symbols Context-sensitive symb ols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc.
81 Appendix 1 - Display Symbols Xfer Call transfer +Spkr T urning on the casing speaker -Spkr T urning off the casing speaker Calls On active screen (i.e., in call etc.): Monitoring calls on other extensions (see Extension Monitoring). The button will only be displayed when there are ongoing calls.
82 S t atus messages W henever there is a current message concerning the st atus of the phone, the function key Info will be available. Press the function key (or Settin > 6 Information > 1 Status Info) to open the "St atus info" screen.
83 Appendix 3 - W all Mounting W all Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. 1. Anchor the screws in the wall, using the measurements given in Fig.
84 Appendix 4 - Programmable F unctions P r ogrammable functions Following is a brief description of the function key settings available on the "Function keys" page of the phone's web interface. Action U R L Action U R Ls are basically HTTP G ET Requests that allow the phone to interact with web server applications.
85 Appendix 4 - Programmable F unctions DT M F T his funcion allows the specification of arbitrary key sequences (allowed digits: "0- 9", "*", "#", "A-D" and flash: "!") which will be sent via D TM F when this key is pressed during an active call.
86 Key Event W hen this key type is selected, a drop-down menu opens under "Number". For the available selections, see the following section "Key Events".
87 Speed Dial Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LE Ds to be able to speed dial frequently used and/or long numbers without having to enter the complete phone number .
88 K ey events AB S Address book search (OCS accounts) Accepted Calls (Accepted List) List of calls accepted on the phone Call Lists Call history list (missed, received, dialed calls) Change active I .
89 Reboot Rebooting the phone Record The phone does not record the voice streams at all; they must be recorded on the PB X or other external device. Pressed during a call, the key informs the P B X to start and stop the recording of the audio stream on the P B X.
90 COPYRI G HT NOTICE AN D W AR RANTY DISC L A IMER I. Das Produkt enthält Software, die unter der G N U General Public License, V ersion 2, frei genutzt werden darf. This Product contains Software applicable to G N U General Public License, V ersion 2 which can be used freely .
91 are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
92 If requested by you, the complete corresponding source code of the Software can be sent by snom technology A G on a st andard data storage medium against the reimbursement of the manufacturing costs of E U R 5.- per unit. The complete corresponding source code of the Software can also be downloaded from our web site http://www .
Y our specialist retailer - Ihr Fac hhändler - V otre distributeur - Su distribuidor - Il tuo rivenditore: © 20 14 snom technology AG V1.00 I P Phone snom technology A G W ittestr . 3 0 G 135 0 9 Berlin, Deutschland T el. +4 9 3 0 3 9 83 3-0 Fax +4 9 3 0 3 9 83 31 11 info@snom.
An important point after buying a device Snom 715 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Snom 715 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Snom 715 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Snom 715 you will learn all the available features of the product, as well as information on its operation. The information that you get Snom 715 will certainly help you make a decision on the purchase.
If you already are a holder of Snom 715, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Snom 715.
However, one of the most important roles played by the user manual is to help in solving problems with Snom 715. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Snom 715 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
