Instruction/ maintenance manual of the product EliteView 6.20 SMC Networks
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MANA GEMENT GUIDE Elit eV ie w TM 6.2 0 SNMP-Based Net work Management Soft w aref or Windo ws™.
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20 Mason Irvine, CA 92618 Phone: (949) 679-8 000 EliteV iew™ User Guide SNMP-Based Network Management Software for W indows™ May 2008 Pub. # 14910003 9100A E052008-DG-R 6.
Infor mation fur nished by SMC Networks , Inc. (SMC) is believed to be accurat e and rel iable . How eve r, no respon sibil ity is assumed by S MC fo r its use, nor for any in fring em ents of pa tents or o ther r ights of thi rd p ar ties which may result from its use.
i Licence Agreement The Purc haser MUST read thi s agreement before usi ng the softw are provided i n this pac k age. As used in th is Agreement the terms “Y ou”, “Y our”, “LICENSEE”, and “Purchase r” refer to the l icensee of t he SOFTW AR E and accompanying written materials in this package, a s described below .
ii EX CEPT FOR THE EXPRESS W ARRANTY SET FOR TH ABO VE IN THIS LIMITED W ARRANTY SECTION , THERE ARE NO W ARRANTIES , EITHER EXPRESS OR IMPLIED . THE SOFTW ARE IS P RO VIDED AS I S , WITH AL L F AUL TS.
A BOU T T HIS G UIDE iii About This Guid e W elcome to EliteView n etw ork ma nageme nt software. This guide desc ribes the procedures for installing and usin g this prog ram. Detaile d instr u ctions on how to use ever y mo dule an d practical example s make it easy for yo u opti- mize th e per for mance and efficiency of yo ur netw ork.
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v C ONTENTS 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 General Descrip tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS vi Quick Guide to Map Bu ilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Discover y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS vii 6 SNMP MIB Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 MIB Compile r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS viii 8 Managing Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8- 1 Understa nding the Even t Manage r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS ix The [syste m] Secti on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 The [devic e] Sect ion . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS x H Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H- 1 I Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiii T ABLES Table 3-1 EliteView Progr am Menu De finitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Table 3-2 EliteView Progr am Toolba r . . . . . . . . . . . . . . . . . . . . . . . . . . .
T ABLES xiv Table 9-9 Stat istics Stat us Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10 Table 9-10 History Contro l Table . . . . . . . . . . . . . . . . . . . . . .
1-1 C HAPTER 1 I NTRODUCTION EliteView pr ovides a user -friendly i nterface for mana ging SMC Netw orks , Edgecore and third-par ty network devices . T his software is specifically designed to suppor.
I NTR OD UC TI O N 1-2 Manage ment F unct ions EliteView is a Wind ows-based software package. It provides state-o f-the-ar t utilities which allow y ou to perfor m the follo wing netw ork managemen t tas ks: • Genera te a detai led hi erarchic al map of your ent ire ne twork con figuration.
F EATURES OF E LITE V IEW 1-3 A full hie rarchi cal re pr ese ntati on can b e g ene rated by crea ting su bmap s tha t expand to a m ore detai led view when selected. Moreo v er , multip le submaps can b e opened simul taneousl y . Ea ch de vice in cluded in the map can be chec ked perio dically to verify that it is still attached to the network.
I NTR OD UC TI O N 1-4.
2-1 C HAPTER 2 I NSTALLATION This chapter describes setup procedur es for EliteView netw ork manag ement software. EliteView can manag e any of SMC’ s netw ork devices via standard and priv ate MIB de finitions; and also manag e any third-part y device that has a resident SNMP agent via standard MIB definitions .
I NSTALLATION 2-2 Using SETUP to Install EliteView The SETUP prog ram will install EliteView from the dist ribution CD-ROM. This prog ram decompresses file s and copies them to a location yo u specify on your hard disk. T o Star t SETUP: 1. Star t Windows .
3-1 C HAPTER 3 G ETTING S TARTED W elcome to the EliteView network ma nagement prog ram for Microsoft Wi ndows . EliteView is a pow erful netw ork management product th at provides detailed device manag ement functions , to g ether with a sophisticated g raphical interface.
G ETTING S TAR TE D 3-2 EliteView Mo dules Elit eView i ncludes s upport for many SM C product s , inclu ding the EZ St ack, T igerStac k, and TigerSwit ch, series . This se ction b rief ly describe s the basic suppor t module s included in Elit eView .
E LITE V IEW M ODULES 3-3 Discovery This mo dule is used to auto matically dete ct activ e device s on the network by polling within a spec ified netw ork address range or comm unity . Dis cov er y sends co mmands o ut to th e netw ork and w aits for responses .
G ETTING S TAR TE D 3-4 MIB Com pile r This app lication comp iles textual MIB files int o data base files sp ecifically for matted for Elite View , which allows relev ant Elite View module s to access required infor mation.
E LITE V IEW M ODULES 3-5 TFTP Serv er This mo dule is used to download ag ent software to th e reque sting d evice . It ca n be used to do wnload software to any EZ S tack, Tig erStack, and Tig e rSwitch m anag ement module. F or all oth er SMC de vices, download ing is pe rfor med via o ut-of ba nd mode.
G ETTING S TAR TE D 3-6 Data L ogging a nd Ev ent Ma nagement Th e Log Manag er a nd Event M anag er mod ule s play a key ro le in network ma nag emen t. T he followin g di ag ram s de pict how th ey work. The Log Manager period ically sends requests to targ et devices according to a fixed polling inter val.
D ATA L OG G I N G AND E VENT M ANAG EMENT 3-7 How the Event Manager Works The Event Manager receives input from EliteView app lic ations such as the main EliteView prog ram, the log Mana ger and the T rap Mana g er . Any nam ed ev ent may be tr ig gered simply by s atisf ying t he user -defined th reshol d for mul a.
G ETTING S TAR TE D 3-8 Starting EliteView The main Elite View prog ram provides an in tuiti ve i nte rface to othe r pro g ra m mod ules . Y ou can i nv oke sp ecific man agement applications (by cli.
S TARTING E LITE V IEW 3-9 Using the Main EliteView Program T o inv oke the main EliteView prog ram click on th e EliteView icon. Many fu nctions under the main prog ram provide support for networ k mapping . These functions includ e most of the toolbar buttons , along with the File, Edit and Windows menus .
G ETTING S TAR TE D 3-10 Th e menu it ems a nd too l butt ons use d on a regula r basi s are de scr ibed below . T he it ems u sed t o con str uc t an d main tain your netw ork map ar e desc ribed i n the n ext c hapter .
S TAR TI NG E LITE V IEW 3-11 Many of the ite ms includ ed in th e menu ba r are al so provid ed in th e tool bar. The fol lowing ta bl e descr ibes a few of the but tons found in the main El iteView program. The other bu ttons , whi ch ar e used for crea ting netw ork maps , are described in the following chapter .
G ETTING S TAR TE D 3-12 Confi guring Poll ing Parameter s Before directly acc essing devices from the ne tw ork map , y ou should s pecify the def ault se ttings . T hese defaul ts are provi ded as a c onv enience fo r y ou, and are used by b oth the Add Object command and the devic e management modules .
4-1 C HAPTER 4 D EFININ G THE N ETW OR K C ON FIGURAT ION Before r unning any EliteV iew device m anagemen t tools , fir st define the devi ce interco nnectio n hiera rchy , ne twork addr esse s , and mnemo nic name s for each network no de.
D EFINING THE N ETW ORK C ONFIGURATION 4-2 1. Use Discov er y to locate netw ork devices . 2. Mov e se lected objects from Dis cov er y onto t he map b y either o f the fo llo wing met hods: • Drag objects directl y onto t he appropri ate map .
D ISCO VER Y 4-3 When look ing for devi ces using Br oadcast, y ou may need t o press th e Br oadcast bu tton sev eral ti mes to ensu re th at all a ttach ed device s hav e respon ded. F or nodes that do no t respo nd to bro adcast queries , use the Sear ch functio n.
D EFINING THE N ETW ORK C ONFIGURATION 4-4 T o automaticall y discov er devices: 1. From the Edit menu, choo se Disco ver y . 2. Choo se the a ppropr iate network pro toco l. 3. If you n eed to chan ge the s ear ch crit eri a for devic es, open t he Setu p dialog bo x using the to olbar .
D ISCO VER Y 4-5 6. T he messag e End of Search will appear when the discov er y proce ss is complet ed. 7. Mov e selected objects fr om Disco v er y on to the m ap b y eit her of the followin g method s: • Drag objec ts dir ectly onto the a ppropriat e map .
D EFINING THE N ETW ORK C ONFIGURATION 4-6 Exiting Discover y T o close this module: 1. From the Fil e menu, choose Ex it . 2. T he Dis cov er y prog ram will be c losed.
N AME D ATABASE M ANAG ER 4-7 This tabl e descri bes the basic editin g tools . Adding a New Entry Click on the Add Record button to open this dia log box.
D EFINING THE N ETW ORK C ONFIGURATION 4-8 Searching for Device Entries Y ou can easily display all device entries that me et your specified search criteria.
C RE AT IN G N ETW ORK M APS 4-9 Menu Description f or Map Fun ctions Many of the items i ncluded in the men u bar are als o pro vided i n the too lbar .
D EFINING THE N ETW ORK C ONFIGURATION 4-10 F o r info r m ation o n me nu item s or bu tton s tha t appe ar u n der th e main EliteView module but are not described in this sectio n, refer to “Using the M ain EliteView Prog ram” on page 3-9.
C RE AT IN G N ETW ORK M APS 4-11 Editing Map Objects The Edit men u provid es all the tools y ou need to c ompose a fu ll-scale hier archical ma p of yo ur enti re netw ork.
D EFINING THE N ETW ORK C ONFIGURATION 4-12 Sample Co nfigurati on F or large ne tw orks , you sh ould b reak the map up int o sev eral piec es that can b e opened independen tly . Th e foll owi ng figur e sho ws an exam ple of the ne twor k map for ou r offic es in Euro pe .
C RE AT IN G N ETW ORK M APS 4-13 At the lowest lev el, place the actual network devices and draw in all interconnections. This gives y ou an accurate pictur e of the net w ork a nd also let s you activate ap plicab le man ag ement soft ware modu les .
D EFINING THE N ETW ORK C ONFIGURATION 4-14 Object Statu s When an o bject is first added t o the map , the device is “o ffl ine. ” If an object's monit or flag is enabled, EliteView will begin p olling the devic e immediately .
5-1 C HAPTER 5 N ETWORK T OOLS EliteVie w suppo r ts a wide rang e of network to ols that c an be a ccess ed di rectly from th e devi ce maps (see “C reating Ne twork Maps, ” Cha pter 4) or from the Window’ s Pro g ram Ma nag er .
N ETWORK T OOLS 5-2 4. T he BOOTP Server sen ds a reply message bac k to the MA C address init ially p rovid ed by the client. A client statio n may frequently lookup a filename with BOOTP .
S ETTING A DDRESSES WITH THE BOOT P S ER VER 5-3 Select an entry in the node lis t to di splay t he Note a nd filename m apping fo r the se lected node . Each node in the BOOTP Ser ver can hav e its own filename mapping lis t. T his provides maximum flexibilit y for the ne twork admini strator.
N ETWORK T OOLS 5-4 T o modi fy a node: 1. Click on the required node in the node address list. 2. Click the Edit Node bu tton . 3. Make an y chan ges to the cu r rent info r mation. 4. Click on OK to ac ce pt the cha ng es. T o delete a node: 1. Select a node entry by c lic king on it s addres s entry .
D EFAULT I NF OR MAT I ON 5-5 Default Information EliteView’ s BOOTP Ser ver provides flexible filen ame mapping . However , you may find it most conv enient to estab lish a com mon defa ult f or most no des on the network. T o define a default addr ess with IP and ph y sical addresses: 1.
N ETWORK T OOLS 5-6 T o select a target device: If y ou open th e Ali v e T est from the Elit eView pr og ram g roup or fro m the Disc ov er y module , selec t the net wo rk proto col as UDP/IP o r IPX. Then sp ecify the target address and po lling inte r val.
D OWNLOADING F ILE S WI TH THE TFTP S ER VER 5-7 Problem Solving with the Alive Test The Ali v e T est helps d eter mine a n umber of netw ork condit ions: 1. Symptom: No response with the Alive T es t. Condition: No re spons e is ever r ece ived duri ng an Alive T e st.
N ETWORK T OOLS 5-8 T o confi gure the TFTP ser v er, c hoose Setu p from t he File men u. The TFTP Setup dialog box will open, displaying o ptions for the download director y , the d efault timeout to wait for a se r vice resp onse, an d the default number of r etrie s befor e ter minatin g a co nnect ion attempt as descr ibed below .
T ELNE TING TO O THER C OMPUTERS ON THE N ETWORK 5-9 Fetchi ng Files fr om Othe r Servers Y ou can us e the TFT P ser ver as a client to rece iv e files from othe r TFTP ser vers . T o star t a transfer sessio n: 1. Choose Read File F r om.. . from the Ser vice menu.
N ETWORK T OOLS 5-10 Where You Are (WU R) Where Y ou Are is a tool that is used to loc ate which por t on the switch and por t to which a remote host is connec ted.
W HER E Y OU A RE (WUR) 5-11 1. SNMP pac ke ts are sent to find switc hes on th e local n etwo rk. The IP addres s and MA C addr ess of th ese swi tches are disc overed a nd saved . 2. ICMP pac ke ts are sent to all swit ch es on the loca l netw ork to pro vide th em with the M A C addresses of remote hosts .
N ETWORK T OOLS 5-12 2. W here Y o u Are will then copy these dynamic address tables to your PC an d display them in a list in the lower par t of t he W her e Y ou Are d ialog box under th e he ading " Buildi ng hos t table.
B ATCH U PGRADE 5-13 • Auto broadcast on startup: If this box is chec ked, Where You Are will auto matically transmit a broadcast message on s tartup. Output When y ou clic k on the Output tab , the hist or y of actions c arried out by Where Y ou Are (a s describ ed in Devi ce Menu Commands) w ill be disp layed.
N ETWORK T OOLS 5-14 If Batch Upg rade can get a respo nse from devices using broadcast frames , it will tr y to identify the device type by using SNMP com mands . If a device is recognize d, the parameters list ed below will be displayed on the screen.
B AC KUP 5-15 Options Me nu Commands Setup Click on Setup in the o ptions me nu to open a di alog box with the following c omma nds: Download Same-numbered V er sion Check t he Do wnload same-n umbered v ersion c heck bo x to do wnload firmware with th e same v ersion num ber as the exis ting fi r m ware in the sw itch.
N ETWORK T OOLS 5-16 Utilities Menu Commands Broadcast Click Broadcast from the Ut ilities m enu to transmit a quer y messag e and wait for responses from the lo cal network. Broadcast is also useful for g a therin g globa l res ponses for m Ethe r net nodes lo cat ed on differ ent ne tworks .
B AC KUP 5-17 Start Schedule Select a device from the Backup List and click Start Schedule to star t the download schedule for that devices configuration file. Stop Schedul e Click Stop Schedule to stop the download schedule for th at devices configuration file.
N ETWORK T OOLS 5-18.
6-1 C HAPTER 6 SNMP MIB M ANAGEMENT F or all of SMC’ s in telligen t network devices which include an SNMP-based manag ement ag ent, you can use the device manag ement module s in EliteView to easily access and manag e det ailed network infor matio n.
SNMP M IB M ANAGE MENT 6-2 MIB Compiler T he MIB Compiler is use d to maintain the MIB d ataba se used by EliteView . Definitio ns for standard object s , netw ork device s , or pr ivate t hird-p ar ty devi ces can b e comp iled and in cluded in this dat abase .
MIB C OMPILER 6-3 Starting the MIB Compiler Running the MIB Compiler Select MIB Compiler from t he Elit eView pro gram g roup . It will automatic ally load the cur r ent MIB databa se as shown below .
SNMP M IB M ANAGE MENT 6-4 Loading a n ew MIB 1. Select Load f rom the MIB Com piler. 2. T ype the full name of the MIB file in t he Filename field. Each MIB file defines a MIB module. The MI B name is indicate d at the begi nning o f the file as in the example below , where the name of the module is giv en as RFC1213-MIB .
MIB- 2 V IEWE R 6-5 If an ob ject ide ntifier is not defi ned, t he follo wing message ma y appear o n the s creen: If an unknown object identifie r is found in the definition for OBJECT -T YPE, it will be rep or ted after all MIB objec ts are c hec ked as in t he follo wing error mess age.
SNMP M IB M ANAGE MENT 6-6 Y ou can in v ok e the MIB-2 V iewe r from the T ools men u in th e main Eli teView pr ogram (prefera bly after se l ecting a device from th e EliteVi ew map), or b y clic king on the appro priate icon in the EliteV iew pr ogram g roup .
MIB- 2 V IEWE R 6-7 Menu Bar The menu bar for the MIB-2 Viewer provides fiv e key menus , namely , File, Edit, Search, Window and He lp . Clicking on any of these ite ms will open a pull-d own men u from which you can inv oke cor responding c ommands .
SNMP M IB M ANAGE MENT 6-8 Interface Ad ministration Data for th is window is ex tracted from the I nterfa ce Group in MIB II (RFC 1213). E ach MAC frame type suppo r ted by a physical network interface is listed as a unique logical network interface in the disp lay window .
MIB- 2 V IEWE R 6-9 Interface Statisti cs Data for th is wind ow is extr acted from the Int erface Group in MIB II (RFC 1213). An entr y is included for e ach subnetwork interface . Th is window provides infor mation on the amo unt o f traffic pass ing thr ough th is inte rface an d the associated er rors .
SNMP M IB M ANAGE MENT 6-10 Viewing St atistics The STA T butto n is used to display a real-time g raph of the cor respo nding co unter read during e ach polling inter val. Click Stat to disp lay t he correspond ing graph. Click on Config under the Opti on menu to c hange parameters for t he graph.
MIB B RO WS ER 6-11 Adding a Log Pro cess Th e Log bu tton is use d to de fine a new log p roc ess for the L og Mana g er . The Log Ma nager perfo r ms the fo llow ing ba sic func tions: • Periodic ally records values for d evice variab les. • Sets t hreshol ds to tr igger events when co nditio ns are met .
SNMP M IB M ANAGE MENT 6-12 Menu D escri ption Th e menus provided f or t he MIB Browse r are b rief ly in trod uced below . Menu Defi nitions Table 6-6 MI B Browser Menu D efinitions Menu Label Descrip tion File Crea t e Tre e – Provides options to open a new tree (where the default sets the root at the currently selected no de).
MIB B RO WS ER 6-13 Accessing Device Values Fetching De vice Values Using The MIB Bro wser 1. Star t EliteView 2. Open yo ur netw ork map . (R efer to Chapter 4 if y o u ha ve not yet cre at ed y our netw ork map .) 3. Select the required device by clicki ng on i t with th e mouse .
SNMP M IB M ANAGE MENT 6-14 7. Locate the MIB v ariabl e yo u wa nt to bro wse. Use the s croll b ar to mo ve the tree d ispla y up or down , and do uble-cli ck on a ny intermediate no des in the path to the required varia ble to open t he map for a low er-lev el hierarchy .
MIB B RO WS ER 6-15 9. When you e xec ute a Get R equest ( or double-clic k on an item in the MI B tree) or Get Bulk Request, the value of the select ed va riable(s ) is retriev ed from the mana ged device an d disp layed be neath the textu al des criptio n.
SNMP M IB M ANAGE MENT 6-16 10. T he MIB datab ase con tains bot h sim ple variables a nd table s . F or exa mp le, the ifEntr y uses a single inte ger to identify each port (i.
MIB B RO WS ER 6-17 11. Y ou can modify the value of variables for which yo u hav e write access (as in dicated in MIB definit ion ’ s Access field). Onc e you ha v e locat ed the required var iable, click the Set Requ est button to o pen the Inpu t V alu e dialog b ox .
SNMP M IB M ANAGE MENT 6-18 Using the Out put Options The out put op tions dial og bo x is desig ned f or outpu t ting selec ted sys tem dat a bas ed on in for mation y ou fetc h from the M IB data base . Y ou can inse r t a wide range of objec t infor mation into the outp ut windo w using the data reque st functi ons pr ovide d in th e MIB T ree .
7-1 C HAPTER 7 C OLLECTING D ATA WITH L OG M ANAGER Th e Log Manag er is a powerful tool for the ne twork manag er. By collec ting r elevant net work stat istics peri odica lly from all S NMP-com pliant network device s, the Log Manag er can: • Record net work characteristics (e.
C OLLECTING D ATA WITH L OG M ANAGE R 7-2 Th e Log Manag er d ialog b ox consists of a menu bar , a to olbar, a list of a ll user -defined log p rocesse s , and a s ummary of log param eters f o r the currently s elected pr ocess . Note that the sam e function s are pro vided in both the me nu bar an d too lbar.
E DITING A L OG P RO CE SS 7-3 Editin g a Lo g Proc ess EliteV iew’ s power ful Log Manager gathers a w ide v ariety of net w ork stat istics bas ed upon r u les (i .e., log proces ses) you d efine. Using the Log Manag e r , you ca n monitor any MIB v ariable for a target SNMP de vice .
C OLLECTING D ATA WITH L OG M ANAGE R 7-4 Fiel d Des cript ion fo r Log Ma nage r/In form ati on D ialo g Box es Modify ing a Log Process T o “f ine tune” the par ameters for any lo g pro cess , carr y out the s teps listed belo w . 1. Highli ght th e relev ant proce ss in the L og Manager screen .
L OG C ONTR OLS 7-5 2. O pen the Log Inf or m ation d ialog box by pressing th e Edit butto n. 3. Ente r a ne w valu e fo r any par am ete r . Deleting a Log Process 1. High light the relevant log proces s in the Log Man age r . 2. Click the Delete re cord toolba r butt on.
C OLLECTING D ATA WITH L OG M ANAGE R 7-6 File Menu The file me nu pro vides functi ons for retrieving log files , copying selected data to a specified file, or moving specified d ata to anothe r file. T o copy selected data to anoth er file , use the Copy T o .
D EFIN ING F ILTER F OR MULAS 7-7 Defini ng Filter Formulas Filters may be defined for any log pro cess . A filte r sets the cond itions th at deter min e if data receive d by the Log Manag er will be saved into the log dat abase. A filter i s defined in the Filt er field of the L og Infor mation d ialog box (i.
C OLLECTING D ATA WITH L OG M ANAGE R 7-8 Filter Formula sy ntax The filter fo r mula ca n be a si mple or complex ex pressio n. Synta x for Si mple Expr essions A si mple expr ession conforms to the .
D EFIN ING F ILTER F OR MULAS 7-9 Logical_Operator – Leg al value s include: AND – Both e xpression s must be tr ue to meet a giv en conditio n OR – One tr ue expre ssion i s enough to meet a gi v en condi tion Elements of Filter Formulas Notes: 1.
C OLLECTING D ATA WITH L OG M ANAGE R 7-10 Example : Filter F or mulas Some possible filter for mulas include: • VALUE > 10000 • (VALUE > 100) AND (VA LUE < 10000) • (DATE < 19990701.
D EFINING T HR ES HOLD F OR MULAS 7-11 Threshold Formu la The threshold f or mula uses Bac kus-Naur F or m (BNF) as follow s: Threshold::= SimpleE xpression| ComplexExpression| <NULL> -- Nothi n.
C OLLECTING D ATA WITH L OG M ANAGE R 7-12 Synta x for Si mple Expr essions Variable Relation Val ue V ariable – Leg al variables include: R -- V alue of data H -- Change s in data per hour M -- Cha.
D EFINING T HR ES HOLD F OR MULAS 7-13 Elements of Threshol d Formulas Example: Thre shold Fo r m ulas Some possible th reshold for mulas include: • R > 1000 • (M > 5) OR (H > 500) • (S.
C OLLECTING D ATA WITH L OG M ANAGE R 7-14 Chart Mana ger Ut ility Raw data can only provide a rough idea of cur rent system status . More detailed analysis is required to obtain an accu rate pictu re of y our netw ork's ov er all health .
C HART M ANAG ER U TILITY 7-15 Creating Log Charts Open the Chart Manag er utility either from the Utilit y menu in the main E liteView prog ram or from the Program Manag er . Click on Open under t he File men u and select a dB ase file (*.dbf) that wa s generated b y the Log Manager .
C OLLECTING D ATA WITH L OG M ANAGE R 7-16 Summarizing Data Th e amo unt o f data reco rded f or a pr oce ss can q uickly ge t out o f hand . Ho wev er you can easily co nv er t large da ta files into mo re manageable for m using t he Summary functio n.
C HART M ANAG ER U TILITY 7-17 Displaying Graphic Charts Graphic displays are generally more infor mative than a si mple n umeric listin g . T he Ch art utilit y makes it easy for the user t o display either raw or summarized dat a in v arious g raphic form ats .
C OLLECTING D ATA WITH L OG M ANAGE R 7-18 Graph Controls Th e Grap h Con trol w indow gives the user o ption s to chan ge the way data is disp laye d in th e graph. The user has contro l ov er all aspec ts of the g raphs . G raphs c an b e disp layed in 2D or 3D .
C HART M ANAG ER U TILITY 7-19 Titles Edit the names a nd layout of the titles t hat are used in the graph By typing the name into the text field available for each title.
C OLLECTING D ATA WITH L OG M ANAGE R 7-20 Overlay Draw an overlay onto the graph by selec ting the axis on whi ch to draw the ove rlay. Select ing ‘Shared Axis’ me ans that the values in the ‘Ove rl ay Data’ table will be plotted according to the values on the left vertica l axis (y-axis).
C HART M ANAG ER U TILITY 7-21 System To prin t the displa yed graph selec t the ‘Mono ’ or ‘Color’ radio but ton and sele ct the layout by selecting ‘Border’, ‘Landscape’ an d or ‘Full page’ che ck boxes. Cli ck the ‘Apply N ow’ button and then the ‘Print ’ but ton.
C OLLECTING D ATA WITH L OG M ANAGE R 7-22.
8-1 C HAPTER 8 M ANAGING E VENTS Understan ding the Event Manage r Ev ents ar e speci al cond itions wh ich occur duri ng normal operat ion of net wo rk devices , and normally require the netw ork ma nager’ s atte ntion. Ev ent s are genera ted b y the mai n Elit eView prog ram , the Log Manager , and the T rap Manag er .
M ANAG ING E VENT S 8-2 Defini ng Events The Ev ent Manager supp orts system and user e vent s , as ind icated in the T ype f ield for t he sel ected ev ent. Pre-Defined “System” Events Pre-def ined sy stem ev ents in clude th e foll owi ng: • Connect ion Los t – a device fails to resp ond after the sp ecified nu mber of r etires.
D EFINING E VEN T A CTION S 8-3 T o d efi ne an ac ti on: 1. Click on the ev ent name 2. En ter anno tation in t he Note field (optiona l) 3. Click on on e or m ore Ac tions (B ee p , Show , Run, Send, W rite ) Example: Displaying a text file When an impo r tant ev ent occur s , you m ay displ ay i nstr uctions for others to follow .
M ANAG ING E VENT S 8-4 Th e Event Manag e r suppor ts specia l text mes sag es usi ng the $$ a nd ## sy mbols in the text box e s . • $$ is su bstituted w ith te xt provid ed by the s ource of th e event. Fo r example, Trap Mana ger will p ass a tex t string translated from the trap me ssage provid ed by th e device .
D EFINING E VEN T A CTION S 8-5 3. Click the Clo se button to c lose t he Eve nt Data w indow . T o era se some or all ev ent info r mation: 1. Fro m the Ev ent Data w indow , select t he target ev ent line . T o de lete al l ev ent i nfor mation, c lick t he Selec t All button .
M ANAG ING E VENT S 8-6 Receivi ng SNMP Traps with the Trap Manager Tr a p is a prot ocol me chanism d efine d in SN MP by which ma nag ed dev ices r ep or t uniqu e events to the network management station. Devices c an be set up to r e port specified conditio ns to E liteView us ing T rap messages .
P OSTING M ESSAGES TO THE R EPO R T W INDOW 8-7 Posting Mes sages to the Re port Wind ow Both pred efined an d user -defined s ystem acti vity may b e specified in the Ev ent Manager to be p osted to El iteView’ s R e port windo w .
M ANAG ING E VENT S 8-8 T o load a data file, select Load from the File menu, select the required proce ss fro m the L oad list a nd pr ess OK . Note: The Load option is only enable d when the Log Databa se Manager is opened from outs ide the L og Mana ger (i.
9-1 C HAPTER 9 U SING RM ON Introdu ction Th is chapte r describ es how to u se Remote Monit oring (RMON) to mo re effe ctively monitor you r network. RMON pro vides a cost -effectiv e wa y to mon itor lar ge netw orks by placi ng embedd ed or ex ternal probes on distri but ed network e quipm ent (i.
U SING RMON 9-2 RMON is desig ned to limi t the a mount of traff ic req uired by manag emen t appl icati ons. It consists of an inde pendent agent that resides on th e manag ed device, and is charged wi th monit oring and c ollecting in for matio n about network traf fic or the s tatus o f the ho st de vice.
I NTR ODUCTI ON 9-3 Table 9-2 RMON Manger Main Scree n Field Descripti on Probe IP Addre ss The IP Addres s of the RMON Probe. Description Descri ption of the device in cluding manu facturer an d model nam e. Object Identifi er The object ide ntifier used to identify this dev ice in the MIB tree.
U SING RMON 9-4 RMON Ut ilities The RMON Man ager cur rentl y pro vides access to all n ine RMON groups , as s hown i n the fo llow ing tab le. Most of SMC’ s intellig ent pro ducts provide suppor t for mini- RMON (which inc lude Statistics, Histor y , Alar m s and Events).
RMON U TIL IT I ES 9-5 Statistics Group The Statis tics Group in cludes all the tools you ne ed to m onitor y our netw ork for commo n er rors and overall tra ffic r ates. When you ope n the S tat istics Grou p the C ontr ol T able scre en is d isp layed as shown below .
U SING RMON 9-6 Adding o r Editing an E ntry in the Con trol Table Click on the Add (E dit) butto n in the Statist ics Con trol T able to a dd (ed it) an in dex entry . The dia log bo x th at opens i nclud es three fields ( 1) ent r y index number, (2) syst em inter face number, and (3) owner of thi s en tr y .
RMON U TIL IT I ES 9-7.
U SING RMON 9-8 Statistics are pro vided for the fo llowing areas . The statist ics for ea ch area are further descri bed in t he follo wing table . Table 9-6 Statistics Areas Field Description Utilization Displays the percentage of bandwidth utilized ov er the sample period .
RMON U TIL IT I ES 9-9 Note: Value – Total s ince t he Contr ol Tabl e was crea ted. Delta – T he di fference i n the co unt si nce the last po l l.
U SING RMON 9-10 They also in clude a s tatus bar at the bottom o f the wi ndo w that incl udes th e follo wing i tems: History Group The History Group c an be used to create a re cord of netw ork ut ilizati on, pac ket type s , er rors and collisions.
RMON U TIL IT I ES 9-11 Table 9-10 History Contro l Table Field Descripti on Total Th e number of index entries con tained in the Co ntrol Table. Read Status The read stat us of information in the Statistics Control Table. Index The index for th e table row (automatica lly assigned ).
U SING RMON 9-12 Adding o r Editing an E ntry in the Con trol Table Click on the Add (Edit) butto n in the Hi sto r y Cont rol T able to add (e dit) an inde x entr y as shown o n the prece ding pag e. E ach interface equates to a phy sical media on the device being monito red.
RMON U TIL IT I ES 9-13 Alarm and Event Groups Th e Alar m and E vent Grou ps allow you to recor d impor ta nt events or immedia tely respo nd to cri tical netw ork pr oblem s . The Al arm and Ev ent Control T ables ( sho wn below ) are u sed tog ether to define sp ecific criteria th at will g enerate respons e events .
U SING RMON 9-14 Ev ent Contr ol T a ble – If th e respon se corresponding t o the al ar m has n ot yet b een defi ned, cli ck on the Eve nt button to op en t he Event Con trol table. Click on the Add (Edit) button in the Event Con trol T ab le to add (e dit) an index entry .
RMON U TIL IT I ES 9-15 Displaying Ev ents in the RMON Mana ger – The Event deter mines th e actio n to take whe n an alar m is trig gered. T he res ponse to an a lar m can include logging the alar m or sending a mes sage to a trap mana g er .
U SING RMON 9-16 Whe n you open the Ho st Grou p the Co ntro l T able is disp layed as shown be low . Use this table to selec t an inte rface on the mo nitored de vice , suc h as a hub’ s repeat er bus , or a port on a s witc h used f o r devi ce management .
RMON U TIL IT I ES 9-17 By defaul t, the entrie s are s orted accordi ng to address , cum ulati ve v alues are l iste d in the n umeric ta ble at the top of the screen , and pa ck ets/se cond are displaye d in th e g raph at the bot tom of t he screen .
U SING RMON 9-18 Note: If an entr y displa ys “L ost Track” when yo u click on it in t he tabl e, the rec ord canno t be fou nd eit her because pollin g was stoppe d before completio n, or the entry wa s deleted due to lac k of space.
RMON U TIL IT I ES 9-19 Th e entr ies ar e sor te d acc ording to the most ac tive hosts , wi th the ch ang e in value (d elta ) and ra te of chan ge shown by the tab le at the top of th e sc reen, a nd th e rate sh own by the g raph at th e bot tom of the scr een .
U SING RMON 9-20 Mat rix G roup Th e Mat rix g rou p can ma intain st atis tics on co nversat ions t hat occu r be tween each pa ir of hosts on th e netw ork. This g roup ca n display s tatist ics for traffic tran smitted f rom any source add ress, traffic recei ved b y any des tinatio n addres s , or traff ic pass ing betw een any host pa ir .
RMON U TIL IT I ES 9-21 T o view the matri x dat a collect ed for a specific interfa ce, h ighligh t it in the con trol tab le and p ress the View bu tton. Wh en you op en the Mat rix t able, th e RMO N prob e sta r ts mo nito ring t he in terf ace. T he num ber of en trie s dow nloaded is list ed in the status bar at t he botto m of th e table .
U SING RMON 9-22 Note: When specif ying the vi ew for a s pecific sou rce-desti nation pa ir, you can speci fy both th e source and destinatio n, just the s ource or destination (usin g Any Addres s as shown in this exam ple), or all the transmi tted a nd received t raffic fo r a specifi c address pair (u sing Re vers e dir ecti on).
RMON U TIL IT I ES 9-23 Table 9-18 Chann el and Buffe r Contro l Table Field Descripti on Owner The pe rson who created this entry. Interface A media inte rface on the mon itored d evice. (MIB-2: 1.3.6.1.2. 1.2.2.1 .2) Data Control Indicates if the ca pture channel is ena bled or not.
U SING RMON 9-24 Configuring Filter s – Y ou can set up t o 20 filt ers for each c hannel. J ust highli ght th e concerned c hannel an d then press the Filter butto n. If you define more than one filter, they will be OR’ed tog ether and compared ag ainst data crossi ng th e specifi ed interf ace .
RMON U TIL IT I ES 9-25 Y ou can fil ter ra w data fo r any frame t ype . Or y ou can fil ter deta iled info r mation from th e header fie lds if y ou indicate frame type .
U SING RMON 9-26 The follo wing example shows a fi lter exp ression designed to capt ure any errors o ccurring in Appl eT alk pac ke ts . While the other example sho ws fi ltering for decod ed deta ils th at is des igned to capt ure any Ethernet II p ack ets directed to the IP add ress 10.
RMON U TIL IT I ES 9-27 Configuring Channels – The data and ev ent stream f or med by the pac kets tha t matc h the filter ( or a group of combin ed filter s) is refe r red to as a “c hannel. ” A cha n ne l can be based on a single filter or on multiple filte r expres sions whic h are OR’ed to gether .
U SING RMON 9-28 Viewing Separate T ables – Y ou can quic kly display the configuration for channels , filter s and buffers using the tabbed wind ow shown below . Th e infor mation provided is describ ed in the following tabl es . Accept Event Status Controls the flow of ev ents.
RMON U TIL IT I ES 9-29 Ta ble 9 -21 Separ ate Cont ro l Tab les : Cha nnel s Field Descripti on Channels Controls the flow of data and events through the channel. Index A number tha t identifies this ch annel in the chan nel table. Owner The person who creat ed this chann el entry.
U SING RMON 9-30 Event Status Controls the flo w of events. Ready – A single event will be generated, afte r which the status will be set by the RMON probe to “Fired.” Whi le in the Fired state, no events will be generated until th e status is reset to Ready or Always Rea dy.
RMON U TIL IT I ES 9-31 Displaying Buffer Contents – T he captu re buffer di spla ys info r mation on pa ckets in three d ifferent windo w s . The upper windo w sho ws summa r y information on ea ch pack et, includi ng source , destina tion, ti mestamp , and protoc ol t ype.
U SING RMON 9-32 Full Action Controls t he action of t he buffer when it reac hes full stat us. Lock – The buffer will be locke d as soon as it fi lls. Wrap – Old d ata will be o verwritten when the buffe r fills. Capture Slice Size The maximum number of bytes for each packet that will be sa ved in this capture buffer.
RMON U TIL IT I ES 9-33 Notes: 1. To displa y decode d and ra w data fo r a summary item, h ighligh t it wit h your curs or. 2. To disp lay raw data co rrespondin g to a d ecoded en try, highli ght it w ith yo ur cursor.
U SING RMON 9-34 Options Time Format incl udes: Absolute – Date and loca l time. Relative – Time relative to when the first pa cket was added to the buffer.
A-1 A PPENDI X A T YPICAL E LITE V IEW A PPLI CATION S EliteVie w is a versatile network mana g eme nt soft ware p ackag e th at sup por ts an op en plat for m archite ctu re. User s with enough te chni cal kno whow ca n customi ze it acco rding to th eir needs i n order to mon itor and control SMC or other third-p arty SNMP dev ices .
T YPICAL E LITE V IEW A PP LIC ATION S A-2 5. Us e Log and Ev ent Man ager to monit or the SNMP device . 6. Custo miz e Eli teVi ew to r ece ive third- pa rt y tra ps.
U SING THE L OG AND E VENT M ANAG ERS TO M ONITOR THE N ETW OR K A-3 Let’ s say that yo u want to set a variable called h ubNMS i n a t hird-part y devic e. T o set a vari able i n a third par ty device : 1. Compile the third-p ar ty MI B into t he Elit eView MI B datab ase .
T YPICAL E LITE V IEW A PP LIC ATION S A-4 F or mor e detailed information on Log an d Event parameters refer to chapters 7 and 8 r es pectively. Let’ s say that you want to monitor the total packets recei ved by an SNMP device whose IP address is 192.
U SING THE L OG AND E VENT M ANAG ERS TO M ONITOR THE N ETW OR K A-5 By c hecki ng the tar get SNMP device’ s MIB , you fi nd that th e v ariable ezRptrTotalFrames contains the v alue that you need. Furthe r , this variable belongs to the “ EZ Stack 10 ” modu le.
T YPICAL E LITE V IEW A PP LIC ATION S A-6 By checki ng th e targ et SNMP devic e’ s MIB , you find that t he vari able hubTxCollisions co ntains th e va lue that you need.
E XPORT ING L OG G ED D ATA TO O THER S OFTWAR E A-7 Appendix B , “Custom izing EliteVie w” describes the for mat o f the TRAP .INI fil e. F or an adva nced use r , this for ma t is not diffic ult to un dersta nd. One imp ort ant thin g that you have to remembe r is the ar rangeme nt of th e ev ents an d messa g es fo r each trap .
T YPICAL E LITE V IEW A PP LIC ATION S A-8.
B-1 A PPENDIX B C USTOMIZING E LITE V IEW EliteView is a pow erful network management p latfor m that is designed to meet all your needs . T o maximize system usability and functionality , EliteV iew takes full ad v antag e of all user and prog ramming interfaces available in the Microsoft Windows 95, 98, NT , 2000, XP and Vista environments .
C USTOMIZ ING E LITE V IEW B-2 Changing P arameters in NETMGR.IN I Y ou ma y edit an y of the sections include d in NETMGR .INI to m eet the n eeds of y our specific environment . Ho wev er, a few of th e more co mmon c hanges inc l ude th e follo wing i tems .
I NSIDE THE NETMGR. INI F ILE B-3 • The Win dows-based applicatio ns are writt en according to a set o f r ules required by EliteView • They accept a list of parame ters pro vided b y the EliteVie w main program. • They are a b le to commun icate wi th eac h othe r through the EliteView message c enter .
C USTOMIZ ING E LITE V IEW B-4 Add a line describing the device, using th e following for mat: Seq=Device_Name,Proto col,Device_Description,Device_Type,Object_ID,Devi ce_Manager Parameter Definitions for the [device ] Section Example : Sam ple entry for [devic e] sectio n [device] total=12 1=GenNode,0,SNMP Node ,1000, NoDevMan .
I NSIDE THE NETMGR. INI F ILE B-5 The [tools] Section Th e [tools] NETMG R.INI section desc ribes the menu item s that appear in the T o ols Me nu of the main EliteVie w prog r am. Y ou ca n ad d, dele te, or chang e items in th e T oo ls Menu simply by editing this sect ion in the NETMGR.
C USTOMIZ ING E LITE V IEW B-6 The tabl e belo w describ es eac h item : If no ap plicati on is d esignated fo r a device , then t he de fault application lis ted in the pre ceding table is inv oked when t he correspond ing men u item is se lected. Example: Sampl e entry for [tools] s ection [tools] total=5 1=1,&Zoom,SNMPTREE.
I NSIDE THE NETMGR. INI F ILE B-7 Tip: If yo u are goin g to de sign your ow n graph ic bitm ap for a d evice, r emember t o design thre e kinds of graph ic i mag es • the de vice at normal operatin g condit ion • the de vice when it is “down” or not operatin g • the de vice in the “n ot monit ored” mode 1.
C USTOMIZ ING E LITE V IEW B-8 • The sa me expla nation follows for the ot her D evice_ IDs mentio ned , e.g., GenNode , Bridge 1, CompR emote and PC . The [util] Section The [util] section co ntrol s the menu i tems that ap pear in th e Utility M enu of the Elite View platfor m prog ram.
I NSIDE THE NETMGR. INI F ILE B-9 5=1,&Report,REPORT.EX E,Report window,report 6=1,Tra&p Manager,TRA PMAN.EXE,Trap manager,trap 7=1,&Event Manager,EV ENT.EXE,Event manager,event 8=1,&Name Database Ma nager,NBMGR.EXE,Name database manager,nbmgr 9=1,D&iscovery,DISCOV ER.
C USTOMIZ ING E LITE V IEW B-10 Para met er D efin iti ons f or t he [s tar tup] Sect ion Example: Sample en try for [startup] sectio n [startup] total=2 1=1,EVENT.EXE 2=1,TRAPMAN.EXE From the [startup] se ction, you can view the followi ng data: • There are two applications th at will be loaded with the main EliteView pro gram.
I NSIDE THE TRAP .INI F ILE B-11 Parameter Definition s for the [discov er] Section Inside the T RAP.INI File EliteView’ s T r ap Manag er configuration is desc ribed in th e TRAP .INI file . The section s inc luded in the TRA P .INI file are l isted be low .
C USTOMIZ ING E LITE V IEW B-12 Elements of a Trap Message The [generic] Section Th e fir st se cti on of the TR AP .INI f ile i s the [ ge ner ic] s ect io n. It d efin es th e numbe r of g ene ric traps availab le an d identifie s the events each tr ap trig ger s .
I NSIDE THE TRAP .INI F ILE B-13 4=1,Trap, Authenticat ion Failure 5=1,Trap,egpNeighborL oss From the [generic] se ction, you can view the followi ng data: • Tra p numbe r 0 • It is ac tive (1 ) .
C USTOMIZ ING E LITE V IEW B-14 Specific Trap Sections Each specific trap is defined in a sec tion of its own. The sect ion name takes the foll owing for m at: [Ent(n).(m)] where: (n) i s the seq uence numbe r of the enterprise (m) is the speci fic trap n umber T o edit specific traps: 1.
I NSIDE THE TRAP .INI F ILE B-15 Example: Sample of specific trap entr y [Ent1.1] message=Temperature o ver 65 degrees event=1,Trap [Ent1.2] message=Port auto-par titioned event=1,Trap [Ent1.3] message=Port bad link event=1,Trap [Ent1.4] message=Hub %b collis ion count over %a event=1,Trap a=groupTotalCollision s,v b=groupTotalCollision s,i5 [Ent1.
C USTOMIZ ING E LITE V IEW B-16 [Ent1.8] message=Port (%b, %c) CRC error count over %a event=1, Trap a=portCRCErrors, v b=portCRCErrors,i5 c=portCRCErrors,i6 Fr om the pr eceding exampl e, y ou can vi ew the follo wing dat a: • There are 8 specific traps available fo r enterpris e number 1.
C-1 A PPENDI X C SNMP E NVIRONMENT EliteV iew us es S imple Network Ma nage ment P rot ocol (S NMP) , the mo st po pular network ma nag emen t proto col. SNMP w as dev eloped b y the Inte r net Enginee ring T ask F orce (I ETF) using the In ternet Protoco l (IP).
SNMP E NVIR ONMENT C-2 Here is a portion of the EZ Stack 10 MIB: The MIB it self has a hierarchical str uc ture, defining objects in a tree-like str uc ture . Using this mo del, the entire w orl d ca n be defin ed fr om a single origin . Objects R eal ob jects in the w orld of netw ork managem ent are v ariable s that co ntain va lues .
O BJECT S C-3 By definition , all single MIB variables have the ind ex 0. Only n umbers are use d as indices ; if other data types are used as indices , th en they are represen ted b y a li st of n umbers separated by do ts (als o referred to a s dott ed-decimal notatio n).
SNMP E NVIR ONMENT C-4 Branches Some co mmon branc hes t o the iso o rigin in clude: F or example, SMC is assigned an id entifier of 202 under “enterprise. ” Table C-1 Branches to the iso Origin Object Id entifier Numeric Ident ifier iso.org.do d.
D-1 A PPENDIX D T ECHNICAL R EFERENCES Infor mation a bout ne tworking a nd prot ocols is available from R FC re por ts a nd in dustr y-relate d do cumen tation. RFC Reports The mos t c omprehe nsi ve collectio n of ne tw orki ng in for matio n is a se ries of reports c alled R eques t for Comme nts (RFC).
T ECHNI CAL R EFER ENCES D-2 RFC Reports Table D-1 RFC Report s: Networking Information RFC Number Title Publisher/Y ear RFC-768 User Datagram Protocol SRI International, 1980 RFC-783 Trivial File Tra.
I NDU S TR Y -R ELATED D OCUMENTA TION D-3 Indust ry-Relat ed Docu ment ation Also re fer to these in dustry-related do cuments: • The Eth ernet: a Local Ar ea Networ k, Data Link L ayer and Ph ysical Layer S pecificat ion Stand ard (Digital-I ntel-Xe rox; als o know n as th e Blue Bo ok) IEEE Std 802.
T ECHNI CAL R EFER ENCES D-4.
E-1 A PPENDI X E P ERFORMANCE T IPS EliteV iew is a f lexible net wo rk managem ent platfo r m that may b e easi ly custo mized for your ne eds . Here ar e some sug gestions th at will help your ge t the best perfor mance from your system. Optim ize You r Comp uter Sys tem √ Fast , loca l hard d isk (< 8 ms ac cess ti me).
P ERFORMANCE T IPS E-2 Othe r Tips √ If you frequently use a certain map, set it as the default Elite View map. √ Click on your right mo use button to sh ow a context-s ensitive menu of appl icable commands. On larger screens , this means yo u will no t need to ju mp back-an d-forth to the menu bar t o access relate d comma nds.
M ANAG ING D ATA E-3 RFC-1042 A Stand ard for Trans mission of IP Datag r ams over IEEE 802 Networks SRI Inte rnational, 198 8 RFC-1155 Structure an d Identifi cation of Management Info rmation for TC.
P ERFORMANCE T IPS E-4 Indust ry-Relat ed Docu ment ation Also re fer to these in dustry-related do cuments: • The Eth ernet: a Local Ar ea Networ k, Data Link L ayer and Ph ysical Layer S pecificat ion Stand ard (Digital-I ntel-Xe rox; als o know n as th e Blue Bo ok) IEEE Std 802.
F-1 A PPENDI X F S PECIFI CATION S EliteVie w is desig ned to manag e any workg ro up usin g the SNM P network man age ment prot ocol. Product O verview • Event-driven, scalable, modu lar architec t.
S PEC IFIC AT IONS F-2 Performance Management Tune network for optimum performance S el ectable statis tical polling intervals Traffic filters Data value, date, time with comparison operators (<, >, <=, >=, ==, !=) and logic op erators (AND, OR) Quantify an d graph network t hroughput Qu antify any M IB va lue (SNMP or private).
P RO DU CT O VER VIEW F-3 Dat a Tr ansf er Integra ted, relational da tabase Nu mber of records limited only by disk spa ce* File format c ompatibility dBASE IV Maximum num ber of nodes Limited only t.
S PEC IFIC AT IONS F-4.
G-1 A PPENDIX G C ODE B ASE 6.0 DLL S UB -L ICENSE A GREEMENT Th is sect ion c ontai ns a st atem ent of ag ree ment between Sequ iter S oftware In c . a nd the Cod eBase 6.0 LIC ENSEE (SMC) concerning sub-li censing (specifica lly for softw are u sed in th e file C4DL L.
C ODE B ASE 6.0 DLL S UB -L ICENSE A GR EEMENT G-2 2. Sub-License Y ou may us e the DL L Software with , and onl y with , the Distr ibutab le Software pr ovided by the Code Base 6 LICENS EE.
H-1 A PPENDI X H T ROUBLESHOOTING This sect ion summar izes the most com mon error mess ages generate d by E liteView . Elite View Map: Icon Stays Red Symptoms 1. When a map is opened , the icon (s) st ay red . 2. When an object is adde d, the ic on sta ys red.
T R OUBLESHOOTING H-2 Distri but able Soft ware Symptom Disco very does not fi nd any devi ces . Possible Causes 1. EliteV iew ne twork manag e ment s tatio n (NMS) may be using a n IP ad dres s that is use d by anoth er d evice. 2. T here ma y be a cablin g proble m .
I-1 A PPENDIX I E RROR M ESSA GES The er ror messages related to the ov erall Elite View platfor m are described in this appen dix. Er ror messag es relating to specific network devices are listed in th e cor respond ing EliteV iew manual. T he following er ror messag es are sor ted by prog ram modu le.
E RRO R M ESSAGES I-2 Cannot open submap window . Caus e: Fil e may be cor r upt . Action : R ecreate a new m ap file . Cannot read bitmap file. Cause: The bi tmap file defined in t he [bitmap] sectio n of NETMGR.I NI may be cor r upt . Action: Recreate the bitma p file.
E LITE V IEW I-3 In v alid pass word . Cause : Incorrect passw ord. Action: T y pe cor rect pas sw or d. In v alid polling inter val . Cause: The spe cified value is out of rang e. Action: T he v alue for the polling inter val must be greater than 1 and less t han 86400.
E RRO R M ESSAGES I-4 The (total) for [tools] or [util] in NETMGR.INI cannot be 0. Cause: The total value in the [tools] or [util] secti on is 0 Action: Inc lude at least one ite m in the [tool s] or [util] section. W rite file er ror (xxx) Cause: W rite file xxx failed.
BOOTP . DLL I-5 Out of memor y!! Cause: Out of memor y . Action : Close some applications and tr y again. Out of Memor y for allocation. Cause: Out of memor y . Action : Close some applications and tr y again. Record not F o und!! Cause: T he inpu t para meter cannot be fou nd in the databas e.
E RRO R M ESSAGES I-6 Cleanup W inSocket failed with err or code %d when exiting BTPIFM.EXE! Cause:The Unregis ter operation from wins ock.dll failed. The er ror code sho uld refer to the WSA Cle anup( ) function in t he WinSocket specificatio n. Action: C heck the n etwork subsys tem by er r or code.
BOOTP . DLL I-7 Send packet failed with err or code %d. Cause : T he netw ork subsy stem is u nable to s end a pac ket. The error code co m es fr om the funct ion s endto( ) in the WinSocket specificatio n. Action: C heck the n etwork subsys tem by er r or code Setup receiv e message er ror with err or code = %d.
E RRO R M ESSAGES I-8 Discovery Cannot find %%%%% %% or this bitmap file has problem! Cause : The bitma p fil e %%% %%%% is mi s sing or t he format is not correct. Act ion: Get the c or rec t fi le of %%%%%% %. Cannot find IP general node in [device] section of NETMGR.
D ISCOVER Y I-9 Dump all UDP objects to name base fai led. Caus e: W ri te t o ha rd drive fai l. Acti on: The hard driv e space ma y no t be eno ugh. Dump function cannot work when searching for objects. Cause: Dump function can o nly w ork when Disco ver is busy .
E RRO R M ESSAGES I-10 None of the SNMP/UDP or SNMP/IPX pro tocols work! Caus e: A ll pr otoc ols sup por ted by d iscover . exe ar e no t worki ng . Actio n: Check to see i f your network subs yste m is OK . Not enough memor y to allocate channel para meter str ucture.
D ISCOVER Y I-11 The ipnode= entity of [discover] in NETMGR.INI is not cor rect! Cause : The conten t of ip node= en tity is not correct; it s hould be ON or OFF . Action: Us e a text ed itor to ed it NETM GR.INI. The ipxnode= entity of [discover ] in NETMGR.
E RRO R M ESSAGES I-12 Event Manager Out of memor y . Ca use : Not en oug h me mory . Action : Close some applications and retry . W rite Er ror! Event disa bled Cause: Disk full. Action : Free up some disk s pace and try again ICMP.DLL The following er ror messag es may occur when r u nning Elit eView under a WinSo ck et platfor m.
ICMP .DLL I-13 Cleanup W inSocket failed with err or code %d when exiting ICMPIFM.EXE! Cause : The Unregister operation fr om winsock.dll failed. The er ror cod e refers to t he WSA Cleanup( ) function in the Wi nSocket spe cificat ion . Action: C heck the n etwork subsys tem by er r or code.
E RRO R M ESSAGES I-14 Open RAW Sock et failed with er r or code = %d!; Caus e: T he O pen Socket ope rat ion f ail ed. T h e er r or c ode com es fro m th e func t ion so cket( ) o f the WinS ocket API. Action: Ch eck the ne twork su bsys tem by er ro r c ode.
IPX .DLL I-15 The slot is saturated. Cause: T oo ma ny clie nt ap plicatio ns of ICM P . DL L are r unning. Action: C lose some clie nt ap plicatio ns of ICMP . DLL an d retr y . The windows socket’ s version specified by application is not supported by this winsock.
E RRO R M ESSAGES I-16 In valid start time. Cause: The spe cified time is incor rect. Act io n: T he fo r mat for ti me i s (MM DD YY HH MM ) w her e MM is m ont h, DD i s day , Y Y i s ye ar, HH is hou r, and MM is minute. In vali d stop time. Cause: T he specified time is in cor rect.
MIB B RO WS E R I-17 MIB Browser Cannot create MIB tree window . Caus e: May be o ut of me mor y . Acti on: Clos e other windo w s and cr eate the MIB tree wind ow again Cannot create new output file. Cause: The file already exists or the disk is full.
E RRO R M ESSAGES I-18 Cause: T he index variable(s) liste d in the entr y variable cannot be fo und in the MIB database. Action: Lo ad MIB file which contains th e index variable(s) into the MI B database In vali d object type. It must be COUNTER, INTEGER, GAUGE or TIMETICKS.
MIB C OMPILER I-19 SNMP GetRequest Err or . Cause: Lower la yer (e.g ., SNMP API.DL L) canno t build th e SNMP Get Request. Action: P lease conta ct SMC T e chnical Supp or t for help . SNMP GetNextRequest Er r or . Cause : Low er layer (SNMP API.DLL) cannot b uild th e SNMP Get NextR equest.
E RRO R M ESSAGES I-20 Cause: T rap de fined in MIB file is inv alid. Act ion: Fix tr ap defin itio n and recom pile . Object list is not a tree. Cause : Y ou did n ot defi ne or i mport some need ed no des . Action: Check all undefined node or syntax liste d in the import list, fix any er rors, a nd recompile.
MIB C OMPILER I-21 Cause: The A CCESS clause of a varia ble has an invalid v alue in line xxx. Action: Cor rec t it and compile the MI B file again. Status “%s” in %s n ear line %d is unknown Cause: The STA TUS clause of a v ariable has an inva lid value in line xxx.
E RRO R M ESSAGES I-22 Cause: In an MIB file, an import no de is compose d by name-module pair . If this warn ing has happe ned, it means the exa ct (nam e, impor t mo dule name ) can n ot be foun d in the MI B data base, but anothe r node with the sa me name but a d ifferent mo dule nam e (name, differ ent module name) exis ts in datab ase.
M IB -2 V IEWER I-23 Caus e:T h e MIB d ataba se is c or r upt. Action: Rebuild th e MIB d atabase. In vali d search mode. Caus e: (In te rn al er ror.) An app licat ion used the w rong sea rch mod e. Action: P lease cont act Ac cton T e chnical Su ppor t for help.
E RRO R M ESSAGES I-24 Cause : Hav e receiv ed no SNMP res ponse frame . Acti on: Mak e sure the t arget addres s is c or rect, the net wo rk sub system OK, an d the t arget node supports t his va r i a b l e g ro u p. Mib2 viewer got no snmp response for v ariable.
TFT P S ER VER I-25 Cause : P ossible r easons ma y be: a. General error . b . Not enough disk space av ailable for spool in g, and no more space will become available . c . Not enough memor y is available for spooling . d. User ter minate d the job through the prin ter mana ger.
E RRO R M ESSAGES I-26 Caus e: T he MIB m ay not cont ain the SM C MIB . Actio n: Use t he MIB co mpil er to ad d the SMC MI B . Initializ e namebase failed. Cause: The name database dynamic librar y failed to initialize. Action : The Nameba se.db f file may b e corr upted, use the nameb ase man ager to c heck it.
TFTP . DLL I-27 Cause : T he Bind Soc ket op eratio n fail ed. The error code co mes from t he funct ion bin d( ) of the Wi nSock et specificatio n. Action: C heck the n etwork subsys tem by er r or code. Cannot allocate callback routine. Cause: Out of memor y .
E RRO R M ESSAGES I-28 Cause: Out of memor y . Action : Close some application s and retry , or res tart Windo ws . No usa ble WinSock.dll found. Cause : The WinSoc ket ne twor k subs ystem f ailed. V erif y the pl atform. Action: Ch eck the n etwork subsys tem.
T RAP M ANAG ER I-29 Cause : The v ersion of wins ock .dll did not matc h the requirem ent fo r TFTP .DLL. Acti on: Cha nge the TCP /IP stac ks and wins ock .dll. The winsock.dll should at least support version 1.1 Cause : The v ersion of wins oc k.dll i s too old.
E RRO R M ESSAGES I-30.
J-1 A PPENDIX J P RODUCT S UPPORT S ERVICES SMC is an international corporation th at offers w orldwide technical support. Many of these ser vices are a vailable 24 hours a day .
P RO DU CT S UPP OR T S ER VICES J-2 Inter n et: E-ma il addr esses:te ch support@sm c .com Driver updat es: http: //ww w .s mc.com/in dex.cf m?actio n=te ch_sup por t_dr ivers_downloa ds W orl d Wide W eb :http:/ /www .
Glossary-1 G LOSSARY Address Ident ification of enti ties i n a comm unicati on proto col. BOOTP (Boot Pr otocol) BOOTP i s a pop ular pr otocol tha t r uns on top of the U DP/IP stack. BOOTP i s used by devices t o disco ver their own IP addres s . In Elit eView , the BOOTP server pro vides the se r vices of IP addresses and file names .
G LOSSAR Y Glossary-2 IP Address A 32-bit quant ity re pre sent ing a poin t of at tachment to the In ter ne t. It is us ual ly rep res ente d by four 8-bit int eg ers sepa rate d by dots. Each decima l integ er rep resen ts a byte in an IP addr ess .
G LOSSAR Y Glossary-3 Out-of-Band A w ay o f comm unicating with a netw ork devic e from outs ide th e stand ard netw ork chan nels . Packet The unit of dat a transf er ov er a local area net wo rk.
G LOSSAR Y Glossary-4 Unicast Packe t A packet trans mitted to a spe cific node on th e network. WINSO CKET Provides a com mon network pr og ram ming interfa ce for Mic rosof t Wind ows that allows a .
Index-1 A Alarm G roup 9-13 Alive Test 3-2 probing de vices 5-5 so lvin g prob lem s 5-7 B BOOTP Server 3- 2 , 5-2 default inform ation 5-5 settin g addresses 5-1 C CodeBase 6.
I NDE X Index-2 N Name D atabase M anager 3-4 , 4-6 network config uration 4-1 network map 4-8 building 4- 1 editing m ap objects 4-11 editi ng toolbar 4-1 0 function s 4-9 sam ple c onf igura tio n 4.
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20 Maso n • Irvine, CA 9261 8 • Phn: 94 9-679-8 000 • www.smc .com TE CHNIC A L SUPPOR T F rom U .S.A. and Ca nada (2 4 hours a day , 7 day s a week ) Ph n : 80 0 -SM C-4- Y O U / 949- 679- 80 0 0 F ax: 949-502 - 3 400 ENGLISH T echnic al Support in format ion ava ilable at www .
An important point after buying a device SMC Networks EliteView 6.20 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought SMC Networks EliteView 6.20 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data SMC Networks EliteView 6.20 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, SMC Networks EliteView 6.20 you will learn all the available features of the product, as well as information on its operation. The information that you get SMC Networks EliteView 6.20 will certainly help you make a decision on the purchase.
If you already are a holder of SMC Networks EliteView 6.20, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime SMC Networks EliteView 6.20.
However, one of the most important roles played by the user manual is to help in solving problems with SMC Networks EliteView 6.20. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device SMC Networks EliteView 6.20 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
