Instruction/ maintenance manual of the product Fabia (2011) Skoda
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SIMPLY CLEVER ŠKODA Fabia OWNER'S MANUAL.
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Introduction You have opted for a ŠKODA – our sincere thanks for your confidence in us. Your new ŠKODA offers you a vehicle featuring the most modern engineering and a wide range of equipment which you will undoubtedly wish to use to the full during your daily motoring.
On-board literature The on-board literature for your vehicle consists of this “ Owner's Man- ual ” as well as a “ Service schedule ” and a “ Help on the road ”. There can also be other additional operating manuals and instructions on-board (e.
Table of Contents Layout of this Owner's Manual (explanations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using the system . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Cockpit . . . . . . . . . . . . . . . . . . . . .
Driving Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Intelligent Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Electronic stability programme (ESP) . . . . . . . . . . . . . . . . 128 Brakes .
5 Table of Contents Using the system Safety Driving Tips General Maintenance Breakdown assistance Technical data.
Layout of this Owner's Manual (explanations) The Owner's Manual has been systematically designed, in order to make it easy for you to find and absorb the information you require.
7 Layout of this Owner's Manual (explanations) Using the system Safety Driving Tips General Maintenance Breakdown assistance Technical data.
Fig. 1 Cockpit 8 Cockpit.
Using the system Cockpit Overview This overview will help you to quickly familiarise yourself with the displays and the control elements. Power windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Instruments and warning lights General information WARNING ● Pay attention primarily to the traffic situation! As the driver you are fully responsible for road safety. ● Operate the controls in the instrument cluster never while driving, only when the vehicle is stationary! Overview of the instrument cluster Fig.
Button for display mode: – Set hours/minutes – Activating/deactivating the second speed in mph or km/h – Service interval - Display of the remaining number of days, kilometres or miles to the ne.
The fuel tank has a capacity of about 45 litres. The warning symbol in the in- strument cluster lights up when the pointer reaches the reserve marking. There are now about 7 litres of fuel remaining in the tank. This symbol is a reminder for you, that you must refuel .
Display regarding the distance and days until the following service interval You can use the button 5 to display the remaining distance driven and the days until the next service interval ⇒ page 10. A key symbol and a display regarding the remaining kilometers appear for 10 second in the display.
An information for the engaged gear A ⇒ fig. 4 is shown in the display of the in- strument cluster. In order to minimise the fuel consumption, a recommendation for shifting into an- other gear is indicated in the display. If the control unit recognises that it is appropriate to change the gear, an arrow B is shown in the display.
Using the system Fig. 6 Multi-functional indicator: Control elements The rocker switch A and the button B are located on the windshield wiper lever ⇒ fig. 6 . Selecting the memory – Short-term pressing of the button B on the windshield wiper lever allows to select the desired memory.
Average fuel consumption The average fuel consumption since the memory was last erased is shown in the display in litres/100 km ⇒ page 14. This information can help you to adapt your style of driving to the fuel consumption you wish to achieve.
– You can drive at the desired speed, e.g. 50 km/h. – Press button B to accept the current speed as the speed limit (the value flashes). If you wish to change the speed limit that was set, it is changed in 5 km/h inter- vals (e.g. the accepted speed of 47 km/h increases to 50 km/h or decreases to 45 km/h).
■ Phone ⇒ page 98 ■ Vehicle status ⇒ page 18 ■ Settings ⇒ page 19 The menu point Audio is only then displayed when the factory-fitted car radio is switched on. The menu point Navigation is only then displayed when the factory-fitted radio navigation system is switched on.
Yellow symbols A yellow symbol signals a warning. Check the relevant function as soon as possible. The meaning of the yellow symbols: Check engine oil level, engine oil sensor disturbed ⇒ page 23 One warning signal will sound if a yellow symbol appears.
Warning lights Overview The warning lights indicate certain functions or faults. Fig. 8 Instrument cluster with warning lights Turn signal lights (to the left) ⇒ page 21 Turn signal light.
Engine oil ⇒ page 23 Open door ⇒ page 24 Fluid level in windshield washer system ⇒ page 24 Control system for exhaust ⇒ page 24 Switch off traction control .
Bulb failure The warning light comes on if a bulb is faulty: ● up to 2 seconds after the ignition is switched on; ● when switching on the defective light bulb.
If the warning light begins to flash while driving, a fault exists in the engine control. The engine management system selects an emergency programme which enables you to drive to the nearest specialist garage by adopting a gentle style of driving.
The warning light lights up yellow (oil quantity too low) If the warning light lights up yellow, the quantity of oil in the engine is probably too low. Check as soon as possible the oil level or top up ⇒ page 155 with engine oil. A peep sounds as an additional warning signal.
WARNING ● When the warning light lights up, immediately reduce the speed and avoid sudden steering and brake manoeuvres. Please stop the vehicle without delay at the nearest possible stop and inspect the tyres and their inflation pressures. ● Under certain circumstances (e.
WARNING ● If the brake system warning light comes on together with the ABS warning light stop the vehicle immediately and check the brake fluid level in the reservoir ⇒ page 159, Brake fluid.
The following situation applies if the front, side and head airbags or belt ten- sioner have been switched off using the vehicle system tester: ● The warning light lights up for 3 seconds after switching on the ignition and then flashes for 12 seconds afterwards in 2 second intervals.
Unlocking and locking Vehicle key Description Fig. 9 Set of keys without remote control/Keys with remote control key Two keys are provided with the vehicle. Depending on the equipment, your vehi- cle can be equipped with keys without radio remote control ⇒ fig.
For the sake of the environment Dispose of a used battery in accordance with environmental regulations. Note ● Pay attention to the correct polarity when changing the battery. ● The replacement battery must have the same specification as the original bat- tery.
Switching child safety lock off – On vehicles without central locking system, turn the slot of the safety lock on the left door to the right, on the right door turn it to the left. – On vehicles with central locking system, turn the slot of the safety lock on the left door to the left, on the right door turn it to the right.
You can deactivate the safe securing system by locking twice within 2 seconds. If the safe securing system is not operating, the warning light in the driver door flashes for about 2 seconds fast, goes out and starts to flash evenly at longer in- tervals after about 30°seconds.
Button for the central locking system Fig. 13 Centre console: Central locking system If the vehicle was not locked from the outside, you can also unlock and lock it with the rocker switch without the ignition switched on. Locking all doors and the boot lid – Press button 1 ⇒ fig.
Luggage compartment door Fig. 15 Unlock the boot lid/handle of the boot lid Opening the boot lid – In vehicles with central locking press the button in the driver's door ⇒ fig. 15 - left and open the boot lid in the direction of arrow ⇒ fig.
Remote control Description You can use the remote control key: ● to unlock and lock the vehicle; ● unlocking boot lid; ● electrically open and close the windows. The transmitter with the battery is housed in the handle of the remote control key.
If the vehicle is locked by pressing the button 3 and some doors or the boot lid are not closed, the turn signal lights flash only after closing. WARNING If the vehicle is locked from the outside and .
Interior monitor and towing protection monitoring The interior monitor and the towing protection monitoring detect movements inside the vehicle interior and then trigger the alarm. Fig. 18 Button for interior monitor and towing protection monitoring The interior monitor and the towing protection monitoring are operated with the button .
Buttons for the power windows in the armrest for the driver A Button for the power window in the driver's door B Button for the power window in the front passenger's door C Button for the po.
Opening a window – Hold the key in the locking cylinder of the driver's door in the unlock position or press the unlock button of the radio remote control until all the windows are opened.
Note If the battery has been disconnected and reconnected, it is possible that the slid- ing/tilting roof does not close fully. Here you have to set the control dial to the switch position A and press it forward for about 10 seconds. Opening and tilting Comfort position – Turn the switch to position C ⇒ fig.
– Press on the cover again by first of all inserting the plastic lugs and then push- ing the cover up. – Have the fault rectified by a specialist workshop. Note It is necessary after each emergency operation (using Allen key) to move the slid- ing/tilting roof into the basic position.
Lights and Visibility Lights Switching lights on and off Fig. 22 Dash panel: Light switch/fuse box: Switch for daylight driving lights Switching on side lights – Turn the light switch ⇒ fig. 22 - left into position . Switching on the low beam and main beam – Turn the light switch into position .
Activating daylight driving lights – Remove the cover of the fuse box on the left side of the dash panel ⇒ page 182. – Turn the light switch into position O ⇒ fig. 22 - left. – Switch on the switch for daylight driving lights ⇒ fig.
– Turn the control dial for headlamp beam adjustment from the position - to the position 3 ⇒ page 44. Deactivating tourist light Before deactivating the tourist light, the following conditions .
The warning light lights up in the instrument cluster when the rear fog light is switched on ⇒ page 20. Only the rear fog light of the trailer lights up if the vehicle is fitted with a towing device from ŠKODA Original Accessories and when you are towing a trailer which is fitted with the rear fog light.
The turn signal and main beam lever The parking lights and headlight flasher are also switched on and off using the turn signal and main beam lever.
Door contact switching mechanism (front and rear doors) – Press the switch A in the direction of the centre of the light, the symbol ⇒ fig. 27 appears. Switching the interior light on – Press the switch A in the direction of the edge of the light, the symbol appears.
Visibility Rear window heater Fig. 30 Switch for rear window heater – You can switch the rear window heater on or off by pressing the switch ⇒ fig. 30 - the indicator light in the switch comes on or goes out. The rear window heater only operates when the engine is running.
Windshield wiper and wash system Windshield wiper You can operate the windscreen wipers and automatic wipe/wash using the windscreen wiper lever. Fig. 32 Windscreen wiper lever The windscreen wiper lever ⇒ fig.
CAUTION ● In cold temperatures and in winter, check before the trip or before switching on the ignition that the wiper blades are not frozen. Switching on windscreen wipers when the blades are froze.
WARNING ● If the windscreen wipers are handled carelessly, there is a risk of damage to the windscreen. ● You should clean the wiper blades regularly with a windscreen cleaner in order to avoid any smears. Clean a wiper blade with a sponge or cloth if it is very dirty, for example from insect residues.
Rear mirror You can adjust the exterior mirrors electrically. Fig. 36 Inner part of door: Rotary knob Adjust the rear mirror before commencing to drive so that there is a clear view to the rear.
Seats and Stowage Front seats Basic information The front seats have a wide range of different settings and can thus be matched to the physical characteristics of the driver and front passenger.
Adjust the angle of the seat backrest – Relieve any pressure on the seat backrest (do not lean on it) and turn the handwheel 3 to adjust the angle of the backrest. The driver's seat should be adjusted in such a way that the pedals can be fully pressed to the floor with slightly bent legs.
Adjusting the height of a head restraint – Grasp the side of the head restraint with both hands and push it in upward di- rection as desired ⇒ fig. 39 - left. – Move the head restraint downwards if required by pressing and holding the safety button with one hand ⇒ fig.
Note The seat heating should only be switched on when the engine is running. This has a significant effect of saving on the battery capacity. Rear seats Folding the rear seats forwards Fig.
– The rear head restraints can be inserted into the relevant holes of the folded forward seat cushions. Removing the seats Fig. 43 Removing the seats The luggage compartment can be increased in size by removing the rear seat. Removing – Fold the seat cushion forwards completely.
WARNING ● Store the objects in the luggage compartment and attach them to the lashing eyes. ● Loose objects in the passenger compartment can be thrown forward dur- ing a sudden manoeuvre or in case of an accident and can injure the occupants or other oncoming traffic.
Fixing nets - Net programme Fig. 45 Fixing net: double horizontal pocket, floor fixing net/double vertical pockets Fixing examples of the fixing net as double horizontal pocket, floor fixing net ⇒ fig. 45 - left, and double vertical pockets ⇒ fig.
The luggage compartment cover can be removed as required if one must trans- port bulky goods. – Unhook the support straps 1 ⇒ fig. 47 . – Remove the luggage compartment cover from the holders 2 by knocking lightly on the bottom side of the cover in the area between the holders.
Pulling out – Pull the foldable luggage compartment cover in direction of arrow 1 as far as the stop into the secured position ⇒ fig. 49 . Folding – Press the cover in the handle area in direction of arrow 2 , the cover rolls up automatically.
Note If the variable loading floor is installed in the luggage compartment, no flexible storage compartment or fixing net can be installed ⇒ page 58.
Pulling out – Open the right rear door. – Fold down the rear seat backrests slightly forwards, which makes it possible to clear the access for unrolling the rear bulkhead. – Pull the rear bulkhead at the bracket A out of the housing B in direction of the holders C .
Removing and installing the luggage net partition housing Fig. 55 Rear seats: Luggage net parti- tion housing Removing – Open the right rear door. – Fold the surfaces of the seats and seat backrests of the rear seats forward. First the right then the left backrest.
Install bicycle carrier Fig. 57 Install bicycle carrier – Position the approved bicycle carrier on the cross member, after pulling up the screw A ⇒ fig. 57 push the frame side rail (alu-part) towards the cross mem- ber until the socket latches, and screw the screw A into the nut.
Secure the stability of the bicycles with a strap Fig. 59 Securing the bicycles with clamps/securing the bicycles with a strap – To slacken the rubber part of the clamp, push both parts against each other and open the clamp.
Note ● Pay attention to the information regarding assembly and disassembly in the attached instructions. ● If you have any questions, please contact a specialist garage. Roof load Distribute the weight evenly over the roof luggage rack system.
You can place one cup or beverage can into the recess ⇒ fig. 62 . WARNING ● Do not place any hot beverages into the cup holder. If the vehicle moves, they may spill - risk of scalding! ● Do not use any cups or beakers which are made of brittle material (e.
Cigarette lighters and power sockets Cigarette lighter You can also use the socket on the cigarette lighter for other elec- trical appliances. Fig. 65 Centre console: Cigarette lighter Using the cigarette lighter – Press in the button of the cigarette lighter ⇒ fig.
Storage compartments on the front passenger side ⇒ page 69 Storage compartment on the driver's side ⇒ page 70 Stowage compartment for spectacles ⇒ page 70 Stowage compartment in ce.
Storage compartment on the driver's side Fig. 69 Dash panel: Storage compart- ment on the driver's side Unlockable compartment below the steering wheel on the left.
Front seat armrest with storage compartment Fig. 73 Armrest: Storage compartment/open storage compartment Fold the armrest – Press the bottom button on the face end of the armrest ⇒ fig. 73 on the left. Fold the armrest forwards and release the button.
Flexible storage compartment Fig. 76 Flexible storage compartment A flexible storage compartment is located on the right side of the luggage com- partment. Removing – Take hold of the flexible storage compartment at both upper corners. – Press the upper corners to the inside and release the storage compartment by pulling upwards.
Heating and air conditioning system Introduction Description and information The heating effect is dependent upon the coolant temperature, thus full heat out- put only occurs when the engine has reached its operating temperature. If the cooling system is switched on, the temperature and air humidity drops in the vehicle.
Air outlet vents The information provided is valid for all vehicles. Fig. 77 Air outlet vents Open the air outlet vents 3 and 4 – Turn the vertical thumbwheel (air outlet vents 3) or the horizontal wheel (air outlet vents 4) to the position .
The blower should aways be on to prevent the windows from misting up. Note If the air distribution is positioned towards the windows, the total amount of air is used to defrost the windows and thus no air will be fed to the footwell. This can lead to restriction of the heating comfort.
WARNING You should not leave recirculated air mode on over a longer period of time, as “stale” air may result in fatigue in the driver and occupants, divert your atten- tion and also cause the windows to mist up. The risk of having an accident in- creases.
Note ● The whole heat output will be needed to unfrost the windscreen and side win- dows. No warm air will be fed to the footwell. This can lead to restriction of the heating comfort. ● The warning light AC lights after activation, even if not all of the conditions for the function of the cooling system have been met.
Setting air conditioning system Recommended basic settings of the control elements of the air conditioning sys- tem for the respective operating modes: Set-up Setting of the control dial Button Air ou.
The recirculated air mode is switched off automatically if the air distribution con- trol C is in position ⇒ fig. 79 . You can also switch recirculated air mode on again from this setting by repeatedly pressing pushbutton .
Air flow to the windscreen, head, upper body and feet Recirculated air mode Air conditioning system switched on Set blower speed Buttons / control dial Setting the blower speed Interior temperature se.
WARNING ● “Stale air” may result in fatigue in the driver and occupants, reduce atten- tion levels and also cause the windows to mist up. The risk of having an acci- dent increases. ● Do not switch the Climatronic system off for longer than necessary.
Starting-off and Driving Setting steering wheel position Fig. 81 Adjustable steering wheel: Lever below the steering column/Safe distance to steering wheel You can set the height and the forward/back position of the steering wheel to the desired position.
3 - start engine Applies to all models: Position 1 To lock the steering , with the ignition key withdrawn, turn the steering wheel un- til the steering locking pin is heard to engage. You should always lock the steering as a general rule if you leave your vehicle.
For the sake of the environment Never warm up the engine when the vehicle is standing. Drive off right away. When driving the engine reaches its operating temperature more rapidly and the pollutant emissions are lower.
Shifting (manual gearbox) Fig. 83 Shift pattern on models fitted with 5-speed manual gearbox Shift into reverse only when the car is stationary. Depress the clutch pedal and hold it fully depressed. Wait a moment before engaging reverse gear in order to avoid any shift noises.
The handbrake warning light lights up when the handbrake is applied, provided the ignition is on. A warning signal sounds and the following text appears in the Information display if you have inad.
WARNING ● The parking aid is not a substitute for the driver paying proper attention and it is always the driver's responsibility to take care when parking the vehi- cle or carrying out similar manoeuvres.
Storing a speed Fig. 86 Operating lever: Rocker button and switch of the cruise control system The cruise control system is operated by means of the switch A and the rocker button B in the left lever of the multi-functional switch. – Press the switch A ⇒ fig.
WARNING First ensure that it is not too high for the traffic conditions which exist at that moment before resuming the stored speed. Switching off the cruise control system completely – Press the switch A ⇒ fig. 86 to the right into position OFF .
The Defrost function for the windscreen is switched on. A high blower stage has been selected. Button for the START-STOP system is pressed Conditions for an automatic restart without driver intervention The vehicle moves at a speed of more than 3 km/h.
Automatic gearbox Automatic gearbox Information for driving with the 6-speed automatic gearbox The maximum speed is reached in the 5th gear. The 6th gear serves as an eco- nomic driving programme, which is intended to reduce the fuel consumption. Shifting up and down through the gears is performed automatically.
automatically. You can also, however, switch the gearbox over into the Tiptronic mode . This mode makes it possible for you to also shift gears manually ⇒ page 95.
Selector lever positions Fig. 88 Selector lever/information display: Selector lever positions The selector lever position you have engaged is shown in the information display of the instrument cluster with the corresponding gear symbol highlighted ⇒ fig.
WARNING (Continued) ● You must on no account unintentionally operate the throttle (e.g. by hand from the engine compartment) if a drive position is engaged when the car is stationary.
allows you to accelerate rapidly (e.g. when overtaking) without having to depress the accelerator pedal fully into the kickdown range. The original programme will be reactivated to match your particular style of driving once the gearbox has shif- ted up again.
Emergency programme An emergency programme exists in the event of a fault in the sys- tem. The gearbox operates in a corresponding emergency programme if there are func- tional faults in the gearbox electronics. This is indicated by all of the segments in the display lighting up or going out.
Communication Multifunction steering wheel Operate radio and radio navigation system on the multifunction steering wheel Fig. 92 Multifunction steering wheel: control buttons The buttons for setting the basic functions of the factory-fitted radio and radio navigation system are located on the multifunction steering wheel ⇒ fig.
Mobile phones and two-way radio systems The installation of a mobile phone and two-way radio system in a vehicle should be carried out by a specialist garage. ŠKOSA permits the operation of mobile phones and two-way radio systems with a professionally installed external aerial and a maximum transmission power of up to 10 watts.
After the first connection of the telephone, the system begins to load the phone book from the phone and the SIM card into the memory of the control unit. Each time the telephone has established a new connection with the hands-free system, an update of the relevant phone book is performed.
Note ● Not valid for all mobile phones which enable a communication via Bluetooth ® . You can ask at an authorised ŠKODA Service Partner if your telephone is compati- ble with the universal telephone preinstallation GSM II.
Operation of the telephone on the multifunction steering wheel Fig. 95 Multifunction steering wheel: Mobile phone operation The driver can set the basic functions of the telephone by simply operating .
Dial number In the menu point Dial number , you can write any telephone number. Select in se- quence the desired digits with the aid of the handwheel and confirm it by pressing the handwheel. You can choose the numbers 0 - 9 , symbols , , # and the func- tions Cancel, Call, Delete .
If a voice command is not detected, the system answers with “ Sorry? ” and a new entry can be performed. After the 2nd error the system repeats the aid. After the 3rd error the answer “ Procedure cancelled ” is given and the dialogue is ended.
Store voice recording of a contact If automatic name recognition does not work reliably for some contacts, you will can choose to save your own voice entry for the contact in the menu point Phone book - Voice Tag - Record . You can also store your own voice entry using voice control in the menu FURTHER OPTIONS .
Safety Passive Safety Basic information Driving the safe way Passive safety measures reduce the risk of injury in accident situa- tions. In this section you will find important information, tips and notes on the subject of passive safety in your vehicle.
● Ensure that no objects can obstruct the pedal. ● Adjust the mirror, the front seat and the head restraint to match your body size. ● Point out to your occupants that the head restraints must be adjusted to match their body size.
WARNING ● The front seats and the head restraints must always be adjusted to match the body size of the seat occupant as well as the seat belts must always be correctly fastened in order to provide an optimal protection for you and your occupants. ● The driver must maintain a distance of at least 25 cm to the steering wheel ⇒ fig.
WARNING ● The head restraints must always be adjusted to match the body size, in or- der to offer an optimal protection for you and your occupants. ● Always keep your feet in the footwell when the car is being driven - never put your feet out of the window or on the surfaces of the seats.
Seat belts Why seat belts? Fig. 97 Driver wearing seat belt It is a proven fact that seat belts offer good protection in accidents ⇒ fig. 97 . Thus wearing a seat belt is a legal requirement in most countries. Seat belts which have been correctly fastened and adjusted hold the occupants of the car in the correct seated position ⇒ fig.
The speed of the vehicle is, nevertheless, the most important factor. Doubling the speed of the vehicle from 25 km/h up to 50 km/hour increases the kinetic energy four times. The common opinion that it is possible to support your body in a minor accident with your hands, is incorrect.
How are seat belts correctly fastened? Fastening three-point seat belts Fasten your seat belt before starting! Fig. 99 Routing of belt webbing over the shoulders and the lap belt/Routing of belt webbi.
WARNING Adjust the height of the belt in such a way that the shoulder part of the belt is positioned approximately across the middle of your shoulder - on no account across your neck. Taking seat belts off Fig. 101 Releasing lock tongue from belt lock – Press the red button in the belt lock ⇒ fig.
Airbag system Description of the airbag system General information on the airbag system The front airbag system is complementary to the three-point seat belts and offers additional protection for the head and chest area of the driver and passenger in the event of a frontal collision.
It is also possible under certain special accident situations that the front as well as the side airbags and head airbags are deployed simultaneously. The airbags are not deployed in the case of minor frontal and side collisions, rear- end collisions, tilting of the vehicle, and vehicle rollover.
CAUTION The dash panel must be replaced after the front passenger airbag has been de- ployed. Function of the front airbags Risk of injury to the head and chest area is reduced by fully inflated airbags.
WARNING (Continued) ● The steering wheel and the surface of the airbag module in the dash panel on the passenger side must not be stuck onto, covered or modified in any oth- er way. These parts should only be cleaned with a dry cloth or a cloth mois- tened with water.
The load of the occupants is cushioned when plunging into the fully inflated air- bag and the risk of injury to the entire upper body (chest, stomach and pelvis) is reduced on the side facing the door.
The head airbag together with the three-point seat belts and the side airbags, of- fers additional protection for the head and neck area of the occupants in the event of a side collision of major severity ⇒ in Important safety information on the head airbag on page 118.
WARNING (Continued) ● There must not be any other persons (e.g. children) or animals between the car occupant and the deployment area of the head airbag. In addition, none of the occupants should lean their head out of the window when driving, or extend their arms and hands out of the window.
Switch for the front passenger front airbag Fig. 109 Switch for the front passenger airbag/indicator light for a switched off front seat passenger airbag Only the front passenger front airbag is deactivated with the switch. Deactivating an airbag – Switch off the ignition.
Transporting children safely What you should know about transporting children! An introduction to the subject Accident statistics have revealed that children are generally more safely transported on the rear seats than on the front passenger seat. Children who are less than 1.
WARNING (Continued) ● Children are exposed to an increased risk of injury in the event of an acci- dent if they lean forward or adopt an incorrect seated position when the vehi- cle is moving. This particularly applies to children who are transported on the front passenger seat if the airbag system deploys in the event of an accident.
Child safety and side airbag Children must never be seated in the deployment area of the side airbags and head airbags. Fig. 111 Unprotected child/Child properly protected by safety seat In the event of a side collision, the side airbags offer the vehicle occupants en- hanced protection.
Children who are more than 1.50 m in height or who weigh more than 36 kg can use normal seat belts without a seat bolster. Use of child seats An overview of the usefulness of child seats on each o.
Child seats in which the child is facing with its back towards the direction of travel should not be used on the front passenger seat when the vehicle is fitted with a front passenger airbag ⇒ page 122, Use of child safety seats on the front passenger seat.
WARNING ● When transporting a child on the front passenger seat, please comply with the appropriate national regulations regarding the use of child safety seats. Switch off the front passenger airbag if necessary at a specialist garage or switch it off with the switch for front passenger airbag ⇒ page 120.
Attaching child seat using the “Top Tether” system Fig. 117 Rear seat: Top Tether IIn certain countries national legal provisions also require the equipment of the rear seat with fixing eyes for child seat using the “Top Tether” system ⇒ fig.
Driving Tips Intelligent Technology Electronic stability programme (ESP) General General The ESP aids you in maintaining control of your vehicle in situations in which the vehicle is driving at its dynamic limits, such as entering a curve fast.
Electronic Differential Lock (EDL and XDL) The electronic differential lock prevents an individual wheel from slipping. Models fitted with ESP are equipped with electronic differential lock (EDL).
Operating principle The TCS switches on automatically when the engine is started and then conducts a self-test. The system monitors the speeds of the driven wheels with the aid of the ABS sensors. If the wheels are spinning, the force transmitted to the road sur- face is automatically adapted by reducing the engine speed.
Faults in the brake surface If you notice that the braking distance has suddenly become longer and that the brake pedal can be depressed further, it is possible that a brake circuit of the dual- circuit brake system has failed. Drive, in such cases, to the nearest specialist ga- rage without delay in order to have the problem rectified.
Operating principle The brake pressure will be reduced on a wheel which is rotating at a speed which is too low for the speed of the vehicle and tending to lock. This control cycle is noticeable from a pulsating movement of the brake pedal which is accompanied by noises.
The uphill start assist is active as of a 3 % slope, if the driver door is closed. It is always active on slopes when in forward or reverse start off. When driving down- hill, it is inactive. Electrohydraulic power steering The power steering enables you to steer the vehicle with less physical force.
● Press button ⇒ fig. 119 for more than 2 seconds. While pressing the but- ton, the warning light lights up. At the same time the memory of the system is erased and the new calibration is started, which is confirmed with an audible sig- nal and then the warning light goes out.
Driving and the Environment The first 1 500 kilometres and afterwards New engine The engine has to be run in during the first 1 500 kilometres. Up to 1 000 kilometres – Do not drive faster than 3/4 of the mamimum speed of the gear in use, that is 3/4 of the maximum permissible engine speed.
– For vehicles with petrol engine only refuel with unleaded petrol ⇒ page 150, Unleaded petrol. – Never run the fuel tank completely empty. – Do not switch off the ignition while you are driving the vehicle. – Do not pour too much oil into the engine ⇒ page 156, Replenishing engine oil.
Shifting gears and saving energy Shifting up early saves on fuel. Fig. 121 Fuel consumption in litres/100 km. and speed in km/h. Manual gearbox – Drive no more than about one length of your vehicle in first gear. – Shift into the next higher gear when approximately 2 000-2 500 revolutions are achieved.
Regular servicing A poorly tuned engine uses an unnecessarily high amount of fuel. Having your vehicle serviced regularly at a specialist garge enables you to satisfy one of the requirements for economical motoring even before you set off on your journey.
Do not drive with winter tyres all year round for this costs about 10 % more fuel. Winter tyres are also louder. No unnecessary ballast Transporting ballast costs fuel.
been created, where you can trade-in your vehicle. After you trade-in your vehicle, you will receive a confirmation stating the recycling in accordance with environ- mental regulations.
Driving through bodies of water on roads Fig. 124 Crossing bodies of water In order to avoid damage to the vehicle when driving through bodies of water (e.g. flooded roads), observe the following: ● Determine the depth of the water when driving through bodies of water.
Towing a trailer Towing a trailer Technical requirements Your vehicle is designed primarily for transporting persons and luggage. It can, however, also be used for towing a trailer - provided certain technical equipment is fitted.
Driving Tips – Do not, as far as possible, drive with your vehicle unladen and the trailer laden. – Do not make full use of the legal maximum speeds. This applies in particular to downhill sections. – Apply the brakes in good time. – Keep a check on the coolant temperature gauge if the outside temperature is high.
General Maintenance Taking care of your vehicle and cleaning the vehicle General Proper care retains the commercial value of your vehicle. Regular and proper care retains the value of your vehicle. It may also be one of the requirements for the acceptance of warranty claims relating to corrosion dam- age and paint defects on the bodywork.
Automatic vehicle wash systems The paintwork of the vehicle is sufficiently resistant that the vehicle can be wash- ed normally in automatic vehicle wash plants without any problem.
A new layer of a high-quality hard wax polish can be applied to the clean body- work after it has dried thoroughly. Even if you use a wax preserver regularly we still recommend that you treat the paintwork of the vehicle at least twice a year with hard wax.
The headlight lenses Please do not use any aggressive cleaning or chemical solvent products for clean- ing the front headlights - risk of damage to the plastic lenses.
Protection of hollow spaces All the cavities of your vehicle which are at risk from corrosion are protected for life by a layer of protective wax applied in the factory.
CAUTION ● You must on no account treat the leather with solvents (e.g. gasoline, turpen- tine), floor wax, shoe cream or such like. ● Avoid leaving your vehicle for lengthy periods in bright sunlight in order to avoid bleaching the leather.
Fuel Petrol Unleaded petrol Your vehicle can only be operated with unleaded petrol , which complies with the standard EN 228 (In Germany: standard DIN 51626 - 1 or E10 for unleaded fuel with octane rating 95 RON and 91 RON or DIN 51626 - 2 or E5 for unleaded fuel with octane rating 95 RON and 98 RON).
Diesel Diesel fuel Your vehicle can only be operated with diesel fuel , which complies with the stand- ard EN 590 (standard DIN 51628 in Germany, standard ÖNORM C 1590 in Austria, GOST R 52368-2005/EN 590:2004 in Russia). Fuel additives You must not use fuel additives, so-called “flow improvers” (petrol and similar products) in diesel fuel.
Closing fuel filler cap – Screw on the cap by turning it to the right until it is heard to lock. – Hold the fuel filler cap on the fuel filler tube with one hand and lock it by turn- ing the vehicle key to the right and withdraw the key. – Press the fuel tank flap closed.
Inspecting and Replenishing Engine compartment Bonnet remote release Fig. 126 Bonnet release lever Bonnet remote release – Pull the unlocking lever below the dash panel on the left-hand side ⇒ fig. 126 . The bonnet jumps out of its lock as a result of the spring force.
WARNING ● Never open the bonnet if you see that steam or coolant is flowing out of the engine compartment - risk of scalding! Wait long enough until the steam or coolant has stopped escaping. ● Switch off the engine and pull out the ignition key. ● Apply the handbrake firmly.
Engine coolant expansion reservoir . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Windshield washer fluid reservoir . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Engine oil filler opening . . .
Replenishing engine oil – Inspecting the engine oil level ⇒ page 155. – Unscrew the cap of the engine oil filler opening. – Pour in a suitable grade of oil in portions of 0.5 litres ⇒ page 195. – Inspect the oil level ⇒ page 155.
When refilling, we only recommend you use the same antifreeze described on the antifreeze expansion tank. Please contact an authorised ŠKODA Service Partner if you have any questions re- garding the coolant or if you wish to fill up with a different coolant.
CAUTION One should contact a specialist garage as soon as possible if the source of over- heating itself cannot be determined and removed, since there may be grave dam- age to the engine. Replenishing the coolant – Switch the engine off. – Allow the engine to cool down.
Brake fluid Inspecting the brake fluid level Fig. 131 Engine compartment: Brake flu- id reservoir The brake fluid reservoir is located on the left of the engine compartment. The brake fluid reservoir on right-hand steering models is positioned on the other side of the engine compartment.
WARNING ● The battery acid is strongly corrosive and must, therefore, be handled with the greatest of care. Always wear protective gloves, eye and skin protection when handling batteries. Corrosive fumes in the air irritate the air passages and lead to conjunctivitis and inflammation of the air passages in the lungs.
Battery cover Fig. 132 The battery: Pull up the cover (automatic gearbox)/(manual gearbox) The battery is located in the engine compartment below a plastic box. – Unlock the interlock on the positive terminal side of the battery ⇒ fig. 132 - left.
Charging the battery A properly charged battery is essential for reliably starting the en- gine. – Read the warning notes ⇒ in General information on page 160 and ⇒ .
CAUTION Vehicles with a “START-STOP” system are fitted with a special battery type which allows the battery control unit to check the energy level for recurring engine start. This battery must only be replaced by a battery of the same type. For the sake of the environment Batteries contain poisonous substances such as sulphuric acid and lead.
Wheels and Tyres Wheels General information ● New tyres do not offer optimal grip at first. They should therefore be run in for about 500 km at a moderate speed and an appropriately cautious style of driving. You will also profit from longer tyre life.
Always check the inflation pressure of tyres when cold. Do not reduce the higher pressure of warm tyres. Adapt the inflation pressure of the tyres accordingly if your vehicle is carrying a significantly higher payload.
WARNING ● You must have your tyres replaced with new ones at the latest when the wear indicators have been worn down. The legally permissible minimum tread depth should be observed. ● Worn tyres do not provide the necessary adhesion to the road surface at high speeds on wet roads.
WARNING ● Only use those tyres or wheel rims which have been approved for your model of ŠKODA vehicle. Failure to observe this instruction will adversely af- fect the road safety of your vehicle - risk of accident! Approval and licencing of your vehicle on public roads may also become void as a result.
You can fit winter tyres of a lower speed category to your vehicle provided that you also do not drive faster than the permissible maximum speed for such tyres, even if the possible maximum speed of your vehicle is higher. The corresponding tyre category can damage the tyres when exceeding the permissible maximum speed.
Accessories, changes and replacement of parts General ŠKODA vehicles have been built according to the latest discoveries in safety engi- neering. Thus one should not change the condition in which the vehicle was deliv- ered from the manufacturer without some thought.
Breakdown assistance Breakdown assistance First-aid box and warning triangle Fig. 137 Placing of the warning triangle The first-aid box must be stored in such a way that it is immediately ready to hand. A warning triangle with the maximum dimensions 39 x 68 x 450 mm can be at- tached to the trim panel of the rear wall with rubber straps ⇒ fig.
The vehicle tool kit and the lifting jack with sticker are housed in a plastic box in the spare wheel ⇒ fig. 138 or in the compartment for the spare wheel.
WARNING ● If you find yourself in flowing traffic switch on the hazard warning lights system and place the warning triangle on the side of the road at the prescri- bed distance from your vehicle. Comply with the national legal regulations. In this way you are protecting not only yourself but also other road users.
Full wheel trim Fig. 140 Removing the full wheel trim Pulling off – Hook the clamp found in the vehicle tool kit into the reinforced edge of the full wheel trim. – Push the wheel key through the clamp, support the wheel key on the tyre and pull off the wheel trim ⇒ fig.
Loosening the wheel bolts – Insert the wheel wrench fully onto the wheel bolt 1) . – Grasp the end of the wrench and turn the bolt about one turn to the left ⇒ fig. 142 . Tightening wheel bolts – Insert the wheel wrench fully onto the wheel bolt 1 ) .
WARNING (Continued) ● Secure the base plate of the lifting jack with suitable means to prevent possible moving. A soft and slippery ground under the base plate may move the lifting jack, causing the vehicle to fall down. It is therefore always neces- sary to place the lifting jack on a solid surface or use a wide and stable base.
● when driving with very low tyre pressure or with a completely flat tyre, ● if the use-by-date (see inflation bottle) has passed. WARNING ● If you find yourself in flowing traffic switch on the hazard warning lights system and place the warning triangle on the side of the road at the prescri- bed distance from your vehicle.
– Have all the occupants get out. While changing a tyre, the occupants of the vehicle should not stand on the road (instead they should remain behind a crash barrier, for example). – Switch off the engine and engage 1st gear or if your vehicle is fitted with an automatic gearbox, position the selector lever into position P .
CAUTION Switch off the air compressor after running 8 minutes at the latest - danger of overheating! Allow the air compressor to cool a few moments before switching it on again. Check after driving for 10 minutes Check the tyre inflation pressure after driving 10 minutes.
Connecting negative terminal and engine block – Attach one end 3 to the negative terminal of the battery supplying the power B . – Attach the other end 4 to a solid metal part which is connected firmly to the engine block, or to the engine block itself ⇒ .
Driver of the towed vehicle – Switch the ignition on so that the steering wheel is not blocked and you can also operate the turn signal lights, the headlight flasher, the windscreen wip- ers and windscreen washer system.
Rear towing eye Fig. 150 Rear towing eye The rear towing eye is located below the rear bumper on the right ⇒ fig. 150 . 181 Breakdown assistance Using the system Safety Driving Tips General .
Fuses and light bulbs Electric fuses Replacing fuses in the dash panel Defect fuses must be replaced. Fig. 151 Bottom side of the dash panel: fuse cover Individual electrical circuits are protected by fuses. The fuses are located on the left side of the dash panel behind the safety cover.
Fuse assignment in the dash panel Fig. 152 Schematic representation of the fuse box for vehicles with left-hand steering/right- hand steering Certain electrical components are only standard on certain vehicle model versions or only suppliable as optional equipment for certain models.
No. Power consumer 43 Horn 44 Front window wiper 45 Central control unit for convenience system 46 Engine control unit Engine control unit Fuel pump relay Fuel pump control unit 47 Cigarette lighter, .
Fuse assignment at the battery (manual gearbox, automatic gearbox DSG) Fig. 154 Schematic representation of fuse assignment at battery Certain electrical components are only standard on certain vehicle model versions or only suppliable as optional equipment for certain models.
Fuse assignment at the battery (automatic gearbox) Fig. 156 Schematic representation of fuse assignment at battery Certain electrical components are only standard on certain vehicle model versions or only suppliable as optional equipment for certain models.
Front headlight Halogen headlight Halogen projector head- lights Fog lights H8/HB4 b) Daylight driving lights P21W, LED a) c) a) Valid for RS vehicles with separate lights for daylight driving lights. b) Valid for vehicles Scout. c) Valid for Scout vehicles with separate lights for daylight driving lights.
Low beam and main beam (halogen headlights) Fig. 158 Removing the light bulb for the low beam and main beam light – Remove the protective cap A ⇒ fig. 157 . – Pull off the connector from the lamp, release the sprung wire clamp and pull out the lamp towards the rear ⇒ fig.
– Insert the lamp holder with light bulb into the headlight. Secure the lamp hold- er by turning it to the right until it locks in place. Parking light at the front – Remove the protective cap A or 2 ⇒ fig. 157 . – Grasp the light bulb holder and pull it out of the headlight.
Fog lights Fabia Scout, Fabia RS Fig. 163 Front bumper: Fog lights/changing the bulb Removing the fog light – Use the screwdriver to unscrew the screws from the car tool kit 1) ⇒ fig. 163 - left. – Take out the fog light. Changing the bulb and installing the fog light – Press the locking button 1 ⇒ fig.
– Grip the rear light unit and remove it carefully with loosening movements at an angle to the rear. Do not pull the grommet with the cables out of the body. – Replace the defective light bulb ⇒ page 191. – When re-installing, first insert the rear light unit with the screw A into the opening of the body ⇒ fig.
Technical data Technical data General information The details given in the official vehicle registration documents always take prece- dence over the details in the Owner's Manual. Please refer to the official vehicle registration documents or consult a specialist garage concerning the engine with which your vehicle is equipped.
The following specifications are listed on the type plate ⇒ fig. 167 : Permissible gross weight The permissible overall weight of the vehicle/trailer combination when the vehicle is being operate.
Dimensions Dimensions (mm) FABIA FABIA GreenLine FABIA SCOUT FABIA RS ESTATE CAR COMBI GreenLine COMBI SCOUT COMBI RS Length 4000 4000 4032 4029 4247 4247 4275 4276 Width 1642 1642 1658 1642 1642 1642.
Engine oil specifications The grade of engine oil should be selected in accordance with pre- cise specifications. The engine of your vehicle has been factory-filled with a high-grade oil which you can use throughout the year - except in extreme climatic regions.
Note ● Before a long drive we recommend that you purchase and carry with you en- gine oil which complies with the specification for your vehicle. Consequently, you will always have the correct engine oil for refilling. ● We recommend using oils from the ŠKODA Original Accessories.
Engine 1.2 l/44 kW - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 44/5200 108/3000 3/1198 Performances FABIA ESTATE CAR Maximum speed (km/h) 155 156 Acceleration 0 - 100 km/h (s) 16,5 16,7 Fuel consumption (in ltr.
Engine 1.2 l/51 kW - EU5/EU2 DDK Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 51/5400 112/3000 3/1198 Performances FABIA ESTATE CAR Maximum speed (km/h) 163 164 Acceleration 0 - 100 km/h (s) 14,9 15,0 Fuel consumption (in ltr.
Engine 1.2 l/63 kW TSI - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 63/4800 160/1500 - 3500 4/1197 Performances FABIA ESTATE CAR Maximum speed (km/h) 177 178 Acceleration 0 - 100 km/h (s) 11,7 11,8 Fuel consumption (in ltr.
Engine 1.2 l/77 kW TSI - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 77/5000 175/1500 - 4100 4/1197 Performances FABIA M5 FABIA DQ7 COMBI M5 COMBI DQ7 Maximum speed (km/h) 191 189 193 190 Acceleration 0 - 100 km/h (s) 10,1 10,2 10,2 10,3 Fuel consumption (in ltr.
Engine 1.4 l/63 kW - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 63/5000 132/3800 4/1390 Performances FABIA ESTATE CAR Maximum speed (km/h) 175 176 Acceleration 0 - 100 km/h (s) 12,2 12,3 Fuel consumption (in ltr.
Engine 1.6 l/77 kW - EU4, EU2 DDK Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 77/5600 153/3800 4/1598 Performances FABIA M5 FABIA AQ6 COMBI M5 COMBI AQ6 Maximum speed (km/h) 190 185 192 186 Acceleration 0 - 100 km/h (s) 10,4 11,5 10,5 11,6 Fuel consumption (in ltr.
Engine 1.4 l/132 kW TSI - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 132/6200 250/2000 - 4500 4/1390 Performances FABIA RS COMBI RS Maximum speed (km/h) 224 226 Acceleration 0 - 100 km/h (s) 7,3 Fuel consumption (in ltr.
Engine 1.2 l/55 kW TDI CR DPF - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 55/4200 180/2000 3/1199 Performances FABIA FABIA GreenLine ESTATE CAR COMBI GreenLine Maximum speed (km/h) 166 172 167 172 Acceleration 0 - 100 km/h (s) 14,2 14,2 14,3 14,3 Fuel consumption (in ltr.
Engine 1.6 l/55 kW TDI CR - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 55/4000 195/1500 - 2000 4/1598 Performances FABIA ESTATE CAR Maximum speed (km/h) 166 167 Acceleration 0 - 100 km/h (s) 14,1 14,2 Fuel consumption (in ltr.
Engine 1.6 l/66 kW TDI CR - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 66/4200 230/1500 - 2500 4/1598 Performances FABIA ESTATE CAR Maximum speed (km/h) 176 177 Acceleration 0 - 100 km/h (s) 12,6 12,7 Fuel consumption (in ltr.
Engine 1.6 l/77 kW TDI CR - EU5 Output (kW per rpm) Max. torque (Nm per rpm) Number of cylinders/Displacement (cm 3 ) 77/4400 250/1500-2500 4/1598 Performances FABIA ESTATE CAR Maximum speed (km/h) 188 190 Acceleration 0 - 100 km/h (s) 10,9 11,0 Fuel consumption (in ltr.
Index A Abroad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 ABS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Warning light . . . . . . . . . . . . . . . . . . . . . . . . . .
Coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 replenishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Warning light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Coolant level Warning light .
Glow plug system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Warning light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 GSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 H Halogen projector headlights with cornering light function .
Paint damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Parking aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Parking light .
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 142 Transporting children safely . . . . . . . . . . . . . . . . . . . 121 Tread depth . . . . .
213 Index Using the system Safety Driving Tips General Maintenance Breakdown assistance Technical data.
214 Index.
215 Index Using the system Safety Driving Tips General Maintenance Breakdown assistance Technical data.
ŠKODA pursues a policy of constant product and model development. We trust that you will understand that changes to models in terms of shape, equipment and engineering, may be introduced at any time.
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www.skoda-auto.com You also can do something for the environment! The fuel consumption of your ŠKODA and the related pollutant emissions are determined crucially on how you drive. The noise and the wear of the vehicle depend on the way how you deal with your vehicle.
An important point after buying a device Skoda Fabia (2011) (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Skoda Fabia (2011) yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Skoda Fabia (2011) - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Skoda Fabia (2011) you will learn all the available features of the product, as well as information on its operation. The information that you get Skoda Fabia (2011) will certainly help you make a decision on the purchase.
If you already are a holder of Skoda Fabia (2011), but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Skoda Fabia (2011).
However, one of the most important roles played by the user manual is to help in solving problems with Skoda Fabia (2011). Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Skoda Fabia (2011) along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
