Instruction/ maintenance manual of the product AXIS P3364-VE Axis Communications
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AXIS P3364-VE Network Camera User Manual.
About this Document This manual is intended for administrators and users of AXIS P3364-VE Fixed Dome Network Camera, and is applicable to rmware 5.60 and later . It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product.
Battery Low battery power affects the operation of the RT C, causing it to reset at every power-up. When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support.
AXIS P3364-VE Network Camera T able of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS P3364-VE Network Camera T able of Contents Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS P3364-VE Network Camera Hardware Overview Hardware Overview 1 0 11 1 2 2 1 3 4 5 6 7 8 9 1 4 1 3 1. Camera unit 2. Network connector (P oE) 3. Audio out 4. LED connectors 5. Audio in 6. I/O connector 7. Control button 8. Fan output connector 9. SD memory card slot 1 0.
AXIS P3364-VE Network Camera Hardware Overview Network Connector RJ45 Ethernet connector with P ower over Ethernet (P oE). NO NO NO TICE TICE TICE The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specic use.
AXIS P3364-VE Network Camera Hardware Overview LED Indicators Note • The Status LED can be congured to be unlit during normal operation. T o congure, go to Setup > System Options > P orts & Devices > LED . See the online help for more information.
AXIS P3364-VE Network Camera Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers.
AXIS P3364-VE Network Camera Access the Product For more information, see NAT traversal (port mapping) for IPv4 on page 50 . See also AXIS Internet Dynamic DNS Service at www .axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www .
AXIS P3364-VE Network Camera Access the Product Controls on the Live View P age Click the View size buttons to show the image in full size (right button) or to scale down the image to t the browser window (left button). Select a stream prole for the Live View page from the Stream Prole drop-down list.
AXIS P3364-VE Network Camera Access the Product 1. Go to Setup > Live View Cong . 2. Under Action Buttons , select Show manual trigger button . AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only .
AXIS P3364-VE Network Camera Access the Product Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls. User-dened buttons can also appear in the Control panel. See Controls on page 29 . Select a PTZ preset position to steer the camera view to the saved position.
AXIS P3364-VE Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Y our requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.
AXIS P3364-VE Network Camera Media Streams The AMC Control P anel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control P anel is automatically installed on rst use, after which it can be congured.
AXIS P3364-VE Network Camera Media Streams Note • <ip>= IP address • The Axis product supports QuickTime 6.5.1 and later . • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
AXIS P3364-VE Network Camera Set Up the Product Set Up the Product The Axis product can be congured by users with administrator or operator rights. T o open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page.
AXIS P3364-VE Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality . Y ou can congure the following: • Video stream settings. See page 18 . • Stream proles. See page 19 .
AXIS P3364-VE Network Camera Video and Audio H.264 H.264, also known as MPEG-4 P art 1 0/AVC, is a video compression standard that provides high quality video streams at low bit rates. An H.264 video stream consists of different types of frames such as I-frames and P-frames.
AXIS P3364-VE Network Camera Video and Audio To select a default stream prole for the Live View page, go to Setup > Live View Cong . Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.
AXIS P3364-VE Network Camera Video and Audio Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. T o adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise.
AXIS P3364-VE Network Camera Video and Audio View Area A view area is a cropped part of the full view . The view area is treated as a video source in Live View and has its own video stream and PTZ settings. When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size.
AXIS P3364-VE Network Camera Video and Audio Use a privacy mask to set up a dynamic mask which will always mask the specied part of monitored area. For more information about privacy masks, see Privacy Mask on page 24 . To use an overlay image, the image must rst be uploaded to the Axis product.
AXIS P3364-VE Network Camera Video and Audio Create the action rule: 1. Go to Events > Action Rules 2. Click Add to create a new rule. 3. Select a Trigger and, optionally , a Schedule and Additional conditions . See the online help for details. 4. From the Actions list, select Overlay T ext 5.
AXIS P3364-VE Network Camera Video and Audio 1. Click Open iris to open the iris to its maximum position. This gives the smallest depth of eld and provides the best conditions for focusing. 2. Focus is set in the Focus window . Use the mouse to move and resize the focus window .
AXIS P3364-VE Network Camera Video and Audio Use the Input gain to control the volume of the audio input. If the sound is too low , choose a higher dB value, to amplify the sound. If the sound is too high, choose a lower dB value. The Level bar gives a visual representation of the audio signal level in dB relative to the full-scale input level.
AXIS P3364-VE Network Camera Configure the Live View Page Configure the Live View Page Y ou can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole.
AXIS P3364-VE Network Camera Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page.
AXIS P3364-VE Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area.
AXIS P3364-VE Network Camera PTZ (Pan Tilt Zoom) • Zoom control To disable specic controls, deselect the options under Enable/Disable controls . Note Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to preset positions that require a tilt movement.
AXIS P3364-VE Network Camera Detectors Detectors Camera T ampering Camera T ampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, spray-painted or severely defocused. T o send an alarm, for example an email, an action rule must be set up.
AXIS P3364-VE Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window .
AXIS P3364-VE Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window , and select a low object size. • To avoid triggering on small objects, select a high object size.
AXIS P3364-VE Network Camera Applications Applications AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. For information about available applications, downloads, trials and licenses, go to www .
AXIS P3364-VE Network Camera Applications If the Axis product is reset to factory default, uploaded applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings .
AXIS P3364-VE Network Camera Events Events The Event pages allow you to congure the Axis product to perform actions when different events occur . For example, the product can start a recording or send an email notication when motion is detected.
AXIS P3364-VE Network Camera Events - Day/Night Mode – T rigger the rule when the product switches between day mode (IR cut lter on) and night mode (IR cut lter off). This can for example be used to control an external infrared (IR) light connected to an output port.
AXIS P3364-VE Network Camera Events - Use Schedule – T rigger the rule according to the selected schedule. See Create Schedules on page 39 . Actions Available actions include: • Day/Night Vision Mode – Set day mode (IR cut lter on) or night mode (IR cut lter off).
AXIS P3364-VE Network Camera Events Recipient Use with action Notes Email Send Images Send Notication Send Video Clip An email recipient can contain multiple email addresses.
AXIS P3364-VE Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 42 . • To set up action rules, see page 36 . • To access recordings, see Find Recordings on page 40 .
AXIS P3364-VE Network Camera Recordings To play a recording, follow these steps: 1. Go to Recordings > List . 2. T o reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the lters.
AXIS P3364-VE Network Camera Recordings To remove a recording, select the recording and click Remove . Continuous Recording The Axis product can be congured to continuously save video to a storage device. For information about storage devices, see Storage on page 52 .
AXIS P3364-VE Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. T o switch languages, go to Setup > Languages and rst upload the new language le.
AXIS P3364-VE Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords.
AXIS P3364-VE Network Camera System Options To enable HTTPS on the Axis product: 1. Go to System Options > Security > HTTPS 2. Select an HTTPS certicate from the list of installed certicates. 3. Optionally , click Ciphers and select the encryption algorithms to use for SSL.
AXIS P3364-VE Network Camera System Options Note Installed certicates, except preinstalled CA certicates, will be deleted if the product is reset to factory default. Preinstalled CA certicates that have been deleted will be reinstalled. A Server/Client certicate can be self-signed or issued by a Certicate Authority (CA).
AXIS P3364-VE Network Camera System Options If using an NTP server , select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving time changes . The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream.
AXIS P3364-VE Network Camera System Options Linux/Unix example arp -s 192.168.0.125 00:40:8c:18:10:00 temp ping -s 408 192.168.0.125 Windows syntax (this may require that you run the command prompt as.
AXIS P3364-VE Network Camera System Options Advanced TCP/IP Settings DNS Conguration DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are congured under System Options > Network > T CP/IP > Advanced .
AXIS P3364-VE Network Camera System Options NAT traversal (port mapping) for IPv4 A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding network trafc from the private network to the “outside”, that is, the Internet.
AXIS P3364-VE Network Camera System Options QoS (Quality of Service) QoS (Quality of Service) guarantees a certain level of a specied resource to selected trafc on a network. A QoS-aware network prioritizes network trafc and provides a greater network reliability by controlling the amount of bandwidth an application may use.
AXIS P3364-VE Network Camera System Options RTP/H.264 The RTP port range and multicast settings are congured under System Options > Network > RTP . The RTP port range denes the range of ports from which the video/audio ports are automatically selected.
AXIS P3364-VE Network Camera System Options 4. The card can now be removed. Format SD Card NO NO NO TICE TICE TICE Formatting the SD card will remove all data and recordings stored on the card. The Axis product can be congured to automatically format SD cards that are inserted into the product.
AXIS P3364-VE Network Camera System Options To avoid lling the share, it is recommended to remove recordings continuously . Under Recording Settings , select Remove recordings older than and select the number of days or weeks. To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings .
AXIS P3364-VE Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting on page 57 .
AXIS P3364-VE Network Camera System Options File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings.
AXIS P3364-VE Network Camera Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version.
AXIS P3364-VE Network Camera Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www .
AXIS P3364-VE Network Camera Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control ( Internet Explorer only ) To enable the updating of video images in Internet Explorer , set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer .
AXIS P3364-VE Network Camera Troubleshooting Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are sudden changes in the lighting, motion detection may trigger mistakenly .
AXIS P3364-VE Network Camera T echnical Specifications T echnical Specifications Function/group Item Specications Models AXIS P3364-VE Image sensor Progressive scan RGB CMOS 1/3” Lens Varifocal, remote focus and zoom, P-iris, IR corrected, mexapixel resolution 6 mm models : 2.
AXIS P3364-VE Network Camera T echnical Specifications Function/group Item Specications Security P assword protection, IP address ltering, HTTPS encryption*, IEEE 80 2.
AXIS P3364-VE Network Camera T echnical Specifications Function/group Item Specications Approvals EN 55022 Class B, EN 50 12 1-4, IEC 62236-4, EN 6 1 000-3-2, EN 6 1 000-3-3, EN 55024, EN 6 1 000-.
AXIS P3364-VE Network Camera T echnical Specifications Digital input 3 Connect to pin 1 to activate, or leave oating (unconnected) to deactivate 0 to max 40 V DC Digital output 4 Connected to pin 1 when activated, oating (unconnected) when deactivated.
AXIS P3364-VE Network Camera T echnical Specifications P erformance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both.
User Manual V er . M5.2 AXIS P3364-VE Network Camera Date: May 20 15 © Axis Communications AB, 20 12 - 20 15 P art No. 1460943.
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