Instruction/ maintenance manual of the product A8004-VE Axis Communications
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AXIS A8004-VE Network Video Door Station User Manual.
About this Document This manual is intended for administrators and users of the AXIS A8004-VE Network Video Door Station, and is applicable to rmware 5.60 and later . It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product.
The power supply used with this product shall fulll the requirements for Safety Extra Low V oltage (SEL V) and Limited P ower Source (LPS) according to IEC/EN/UL 60950-1. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC).
AXIS A8004-VE Network Video Door Station Safety Infor mation Safety Infor mation Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury . WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury .
AXIS A8004-VE Network Video Door Station T able of Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS A8004-VE Network Video Door Station T able of Contents System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AXIS A8004-VE Network Video Door Station Hardware Overview Hardware Overview 1 2 3 4 5 6 8 9 7 1 Camera 2 Speaker 3 P art number (P/N) & Serial number (S/N) 4 Tampering alarm switch 5 Front cover .
AXIS A8004-VE Network Video Door Station Hardware Overview 2 Status LED 3 microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included) 4 Protective rubber gasket 5 Back cove.
AXIS A8004-VE Network Video Door Station Hardware Overview P ower Connector 2-pin terminal block for power input. Use a Safety Extra Low V oltage (SEL V) compliant limited power source (LPS) with either a rated output power limited to ≤ 1 00 W or a rated output current limited to ≤ 5 A.
AXIS A8004-VE Network Video Door Station Hardware Overview Status LED Indication Unlit Connection and normal operation. Green Shows steady green for 1 0 seconds for normal operation after startup completed. Amber Steady during startup. Flashes during rmware upgrade.
AXIS A8004-VE Network Video Door Station Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product.
AXIS A8004-VE Network Video Door Station Access the Product For more information, see NA T traversal (port mapping) for IPv4 on page 60 . See also AXIS Internet Dynamic DNS Service at www .axiscam.net For T echnical notes on this and other topics, visit the Axis Support web at www .
AXIS A8004-VE Network Video Door Station Access the Product Controls on the Live View P age Click the View size buttons to show the image in full size (right button) or to scale down the image to t the browser window (left button). Click WDR on to enable WDR in intense backlight conditions.
AXIS A8004-VE Network Video Door Station Access the Product Manual Trigger The Manual T rigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and conguration.
AXIS A8004-VE Network Video Door Station Access the Product Use the slider to control the volume of the speakers and the microphone. Half-duplex mode The Talk/Listen button is used to switch between sending and receiving audio.
AXIS A8004-VE Network Video Door Station Media Streams Media Streams The Axis product provides several audio and video stream formats. Y our requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.
AXIS A8004-VE Network Video Door Station Media Streams The AMC Control P anel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control P anel is automatically installed on rst use, after which it can be congured.
AXIS A8004-VE Network Video Door Station Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later . • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.
AXIS A8004-VE Network Video Door Station Set Up the Product Set Up the Product The Axis product can be congured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page.
AXIS A8004-VE Network Video Door Station Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality . You can congure the following: • Video stream settings. See page 20 . • Stream proles. See page 2 1 .
AXIS A8004-VE Network Video Door Station Video and Audio • Maximum frame rate . T o avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a xed amount. Alternatively , the frame rate can be set as Unlimited , which means the Axis product always delivers the highest frame rate possible under the current conditions.
AXIS A8004-VE Network Video Door Station Video and Audio • When setting up continuous recording. See Continuous Recording on page 53 . • In the Live View page – select the stream prole from the Stream prole drop-down list. For quick setup, use one of the predened stream proles.
AXIS A8004-VE Network Video Door Station Video and Audio Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in most situations. The shutter speed is automatically set to produce optimum image quality .
AXIS A8004-VE Network Video Door Station Video and Audio 4. Select an Aspect ratio and a Video stream resolution . 5. A new view area covers the whole image. Use the mouse to move and resize the view area. 6. Select Enable PTZ to enable digital PTZ for the view area.
AXIS A8004-VE Network Video Door Station Video and Audio maximum image resolution. If combining text and image overlays, take into consideration that the text overlay occupies 16 or 32 pixels in height (depending on the resolution) and has the same width as the video image.
AXIS A8004-VE Network Video Door Station Video and Audio 3. Select a T rigger and, optionally , a Schedule and Additional conditions . See the online help for details. 4. From the Actions list, select Overlay Text 5. Enter the text to display in the T ext eld.
AXIS A8004-VE Network Video Door Station Video and Audio Dynamic Processing Dynamic processing is used to improve the perceived sound quality . It consists of a group of technologies that correct and control audio signals. Common dynamic processing methods include reducing the volume of loud unwanted sounds and amplifying quiet sounds.
AXIS A8004-VE Network Video Door Station Video and Audio Audio Clips An audio clip is a sound le that can be played when events occur or directly from the Live View page. The audio clip must rst be uploaded to the Axis product or recorded by a microphone connected to the product.
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) V oice over IP (V oIP) V oice over IP (V oIP) is a group of technologies that enables voice communication and multimedia sessions over IP networks. In the Axis product, V oIP is enabled through the Session Initiation Protocol (SIP) and Dual-T one Multi-Frequency (D TMF) signaling.
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) 4. Enter the SIP port number and the SIP TLS port number . For more information, see P ort Settings on page 30 . 5. Select the protocols you want to enable for NA T traversal. See Network Address T ranslation (NAT) Traversal (port forwarding) on page 30 .
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) Like TURN, STUN can be used in full-cone, address-restricted cone, and port-restricted cone NA T setups. STUN is fast because it is lightweight. However , STUN does not allow incoming messages from symmetric NA Ts, and it cannot communicate with a peer behind the same NA T device.
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) Successful – The account has successfully registered with the SIP registrar . Failure – There is a problem with the account, such as the account credentials are wrong. Create or Edit Accounts To set up a SIP account: 1.
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) Note Unless the devices are connected to NA Ts with SIP-specic port forwarding such as STUN or TURN, the account will only be able to communicate with devices that are connected to the same private network.
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) About SIP Addresses SIP addresses are used to identify users within a network just like you would use a phone number or an email address to contact a friend or colleague.
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) • Edit D TMF congurations. See Edit DTMF Congurations on page 35 . • Create and edit D TMF sequences. See Create and edit DTMF Sequences . Edit DTMF Congurations To modify a DTMF conguration: 1.
AXIS A8004-VE Network Video Door Station V oice over IP (V oIP) - When having two D TMF sequences that start with the same sequence, for example, 0 1 and 0 123 , only the 0 1 DTMF event will be triggered. This is because 0 1 will always be the rst match.
AXIS A8004-VE Network Video Door Station Configure the Live View Page Configure the Live View Page Y ou can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole.
AXIS A8004-VE Network Video Door Station Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page.
AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area.
AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) • P an control • Tilt control • Zoom control To disable specic controls, deselect the options under Enable/Disable controls . If using multiple view areas, deselecting a control will only disable the control in the selected view area.
AXIS A8004-VE Network Video Door Station Detectors Detectors Camera T ampering Camera T ampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up.
AXIS A8004-VE Network Video Door Station Detectors For instructions, see Set Up Motion Detection Windows on page 42 . To control the number of motion detection alarms, the parameters Object Size , History and Sensitivity can be adjusted. See Motion Detection P arameters on page 42 .
AXIS A8004-VE Network Video Door Station Detectors Recommended values 5–15% 60–90% 75–95% Default values 15% 90% 90% Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size.
AXIS A8004-VE Network Video Door Station Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting.
AXIS A8004-VE Network Video Door Station Applications If the Axis product is reset to factory default, installed applications and their settings are removed.
AXIS A8004-VE Network Video Door Station Events Events The Event pages allow you to congure the Axis product to perform actions when different events occur . For example, the product can start a recording or send an email notication when motion is detected.
AXIS A8004-VE Network Video Door Station Events To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using additional conditions, all conditions must be met to trigger the action.
AXIS A8004-VE Network Video Door Station Events - Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for example, be connected to buttons in the VMS user interface. • PTZ - Moving – T rigger the rule when the camera view moves due to a PTZ operation.
AXIS A8004-VE Network Video Door Station Events • Status LED – Flash the LED indicator . This can for example be used to validate triggers such as motion detection during product installation and conguration. • Stop Audio Clip – Stops playing a recorded audio clip when the Action rule is triggered.
AXIS A8004-VE Network Video Door Station Events SIP Make Call Typically used as a recipient for SIP calls when using the call button. TCP Send Notication Set Up Email Recipients Email recipients ca.
AXIS A8004-VE Network Video Door Station Events To use the recurrence in an action rule, rst select Time from the T rigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove .
AXIS A8004-VE Network Video Door Station Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 53 . • To set up action rules, see page 46 .
AXIS A8004-VE Network Video Door Station Recordings To play a recording, follow these steps: 1. Go to Recordings > List . 2. T o reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the lters.
AXIS A8004-VE Network Video Door Station Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le.
AXIS A8004-VE Network Video Door Station System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords.
AXIS A8004-VE Network Video Door Station System Options 2. Select an HTTPS certicate from the list of installed certicates. 3. Optionally , click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection P olicy for the different user groups.
AXIS A8004-VE Network Video Door Station System Options A Server/Client certicate can be self-signed or issued by a Certicate Authority (CA). A self-signed certicate offers limited protection and can be used before a CA-issued certicate has been obtained.
AXIS A8004-VE Network Video Door Station System Options Network Basic T CP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously , and at least one version must always be enabled.
AXIS A8004-VE Network Video Door Station System Options ping -l 408 -t <IP address> Windows example (this may require that you run the command prompt as an administrator) arp -s 192.
AXIS A8004-VE Network Video Door Station System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons.
AXIS A8004-VE Network Video Door Station System Options Note • For NAT traversal to work, this must be supported by the router . The router must also support UPnP TM .
AXIS A8004-VE Network Video Door Station System Options SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP . Community names are used to identify groups.
AXIS A8004-VE Network Video Door Station System Options Bonjour The Axis product includes support for Bonjour . Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol. Bonjour can be disabled under System Options > Network > Bonjour .
AXIS A8004-VE Network Video Door Station System Options The Axis product can be congured to automatically format SD cards that are inserted into the product. If autoformat is enabled and an SD card is inserted, the product will check if the SD card has the ext4 le system.
AXIS A8004-VE Network Video Door Station System Options P orts & Devices I/O P orts The Axis product provides four congurable input and output ports for connection of external devices. For information about how to connect external devices, see Connectors on page 74 .
AXIS A8004-VE Network Video Door Station System Options Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 67 .
AXIS A8004-VE Network Video Door Station System Options Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts. To open the Script Editor , go to System Options > Advanced > Scripting .
AXIS A8004-VE Network Video Door Station Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version.
AXIS A8004-VE Network Video Door Station Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www .
AXIS A8004-VE Network Video Door Station Troubleshooting Problems with streaming H.264 Problems with AXIS Media Control ( Internet Explorer only ) To enable the updating of video images in Internet Explorer , set the browser to allow ActiveX controls.
AXIS A8004-VE Network Video Door Station Troubleshooting No audio Incorrect setup Check the sound card in the computer . Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support .
AXIS A8004-VE Network Video Door Station T echnical Specifications T echnical Specifications Function/group Item Specications Models AXIS A8004-VE Network Video Door Station Image sensor 1/3 ² , Progressive scan, RGB, CMOS Lens M12 mount, F2.8, Fixed iris, Megapixel resolution, 2.
AXIS A8004-VE Network Video Door Station T echnical Specifications Function/group Item Specications Application Programming Interface Open API for software integration including VAPIX® and AXIS Camera Application Platform; specications at www .
AXIS A8004-VE Network Video Door Station T echnical Specifications Function/group Item Specications Edge storage microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not inclu.
AXIS A8004-VE Network Video Door Station T echnical Specifications Digital input – Connect to pin 1 to activate, or leave oating (unconnected) to deactivate. 0 to max 40 V DC Congurable (Input or Output) 3–6 Digital output – Connected to pin 1 when activated, oating (unconnected) when deactivated.
AXIS A8004-VE Network Video Door Station T echnical Specifications NO/NC 2, 5 Normally open/normally closed For connecting relay devices. The two relay pins are galvanically separated from the rest of the circuitry . Max current = 700 mA Max voltage = +30 V DC CO 3, 6 Common 12 V DC 4 For powering auxiliary equipment.
AXIS A8004-VE Network Video Door Station T echnical Specifications Relay Connector 5 6 + - 2 3 4 1 + - Example setup of the relay connector 1 0 V DC (-) 2 NO/NC congured as normally open for fail .
User Manual V er . M1.25 AXIS A8004-VE Network Video Door Station Date: March © Axis Communications AB, 20 15 P art No. 62006.
An important point after buying a device Axis Communications A8004-VE (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Axis Communications A8004-VE yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Axis Communications A8004-VE - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Axis Communications A8004-VE you will learn all the available features of the product, as well as information on its operation. The information that you get Axis Communications A8004-VE will certainly help you make a decision on the purchase.
If you already are a holder of Axis Communications A8004-VE, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Axis Communications A8004-VE.
However, one of the most important roles played by the user manual is to help in solving problems with Axis Communications A8004-VE. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Axis Communications A8004-VE along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
