Instruction/ maintenance manual of the product HiPath 5000 RSM Siemens
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2 2 2 2 Bef o re Y ou Be gi n These Oper ating Instr uctions describe which functions can be used with the HiP ath 300 0 / 50 00 RSM with commercially a vailable dial pulsing or touc h tone tele- phones. Y ou may find that some functions y ou wish to use are not a v ailable on your telephone.
Contents 3 3 3 3 Basic operating instructions . . . . . . . . . . . . . . . . . . . . 7 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 7 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 4 4 4 Calling Multiple Parties Simultaneously . . . . . . . . . 18 Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 18 Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 18 Conducting a Conference .
Contents 5 5 5 5 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using Night Answer . . . . . . . . . . . . . . . . . . . . .
Contents 6 6 6 6 Ø System networking via LAN (PC network) Special Functions in the LAN (PC Network) . . . . . . 46 Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Transferring Call Forwarding . . . . . . .
Basic operating instructions 7 7 7 7 Step by Step Basic oper ating instruct ions How to Use these Operating Instructions Y ou will find a graphic repr esentation of the steps in log- ical sequence in the lef t column. Belo w is an explana- tion of the symbols: Lif t the handset (of f-hook).
Step by Step Basic operating instructions 8 8 8 8 Accessing Funct ions ... With Codes Y ou can activate the functions of y our s ystem by entering codes suc h as: DND (do not dist urb) on.
Making and Answering Calls 9 9 9 9 Step by Step Making and Answ ering Calls Special def ault ring signaling is set f or y our telephone: • When you r eceive an internal call, y our telephone rings once ev ery four seconds (single-tone se- quence).
Step by Step Making and Answering Calls 10 10 10 10 Placing the first call on hold and answering the sec- ond call: () Enter the code. Y ou are connected to the call wa iting part y immediately . The fir st party is placed on hold. Ending the second call and resuming the first one: () Pr ess the ke y .
Making and Answering Calls 11 11 11 11 Step by Step Accepting a Specific Call for Y our Colleague Y ou hear another telephone ring. Lif t the handset. Enter the code.
Step by Step Making and Answering Calls 12 12 12 12 T urning D o Not Dist urb On and Off Y ou can activate the do not dist urb function if you do not want the r eceive an y calls.
Making and Answering Calls 13 13 13 13 Step by Step Speaking to visitors via the entr ance telephone: Precondition: Y our telephone rings. Lif t the handset within thir ty seconds. Y ou are connect- ed to the entrance telephone immediately . or Lif t the handset af ter more than thirt y seconds.
Step by Step Making Calls 14 14 14 14 Making Calls Dialing Numbers Lif t the handset. Internal calls: Enter the station number . External calls: Enter the external code and the station number . The called par ty does not answer or is bus y: Replace the handset.
Making Calls 15 15 15 15 Step by Step T alking to Y our Colleague With a Speak er Call Y ou can make a loudspeak er announcement through a loudspeaker if connected (ask the service per sonnel), or to an internal user with an optiset E sy stem telephone without any action on their part.
Step by Step Making Calls 16 16 16 16 Reserve T runk If this f eature is configur ed (contact the service person- nel), you can r eserve a bus y trunk f or your o wn use. When the tr unk is free, y ou receiv e a call. Lif t the handset. Enter the external code.
Making Calls 17 17 17 17 Step by Step T runk Flash T o activate ISDN-type services and f eatur es through the network carrier’ s analog trunks or those of other com- munications platf orms (such as "consultation hold"), you must send a signal to the tr unks bef ore dialing the ser- vice code or telephone number .
Step by Step Calling Multiple Parties Simultaneously 18 18 18 18 Calling Multiple P arties Simultaneously Calling a S econd P arty (Consultat ion Hold) Y ou can call a second part y while engaged in a call. The first party is placed on hold. () Pr ess the ke y .
Calling Multiple Parties Simultaneously 19 19 19 19 Step by Step Conducting a Conference In a conf erence call, you can talk to as many as f our (two in the case of HiP ath 3300/3350) other parties at the same time. These ma y be internal or external users.
Step by Step Calling Multiple Parties Simultaneously 20 20 20 20 Removing the ISDN Centr al Office P arty From the Conference (Only for U.S.) () Enter the code. T ransferring a Call If the person y ou are speaking to w ants to talk to anoth- er colleague of your s, y ou can transf er the call that col- league.
Calling Multiple Parties Simultaneously 21 21 21 21 Step by Step P arking a Call Y ou can park up to ten calls, either internal, external, or both. P arked calls can be displa yed on and pic ked up from another telephone. T his f eature is useful if y ou want to continue a call at another phone.
Step by Step Making Calls to Stored Destinations 22 22 22 22 Making Calls to St ored D estinat ions Using Stat ion (Only DTMF T elephones) and S ystem Speed-Dial Numbers Precondition: Y ou have stor ed station speed-dial numbers Æ page 28 or the service per sonnel has stored s ystem speed-dial number s.
Checking and Assigning Call Charges 23 23 23 23 Step by Step Chec king and Assigning Call Charges Dialing with Call Charge Assignment Y ou can assign external calls to certain projects. Precondition: T he service personnel has set up account codes f or you.
Step by Step If You Cannot Reach a Destination ... 24 24 24 24 If Y ou Cannot Reac h a D estinat ion ... Using Callbac k If a user is busy or is not ans wering, you can stor e an automatic callback. T his feat ure sav es you fr om having to make r epeated at tempts to reach the user .
If You Cannot Reach a Destination ... 25 25 25 25 Step by Step Call W ait ing (Camp-On) It is import ant that y ou reac h the called party , but the number is busy . Lif t the handset. Enter the internal station number . W ait (approx. 5 seconds) until the bus y tone is f ollowed by the ring tone.
Step by Step Telephone Settings 26 26 26 26 T elephone Settings Loc king the T elephone to Pr event Un- authorized Use Y ou can prev ent unauthorized persons fr om using your telephone during your absence. Precondition: Y ou must have configur ed a personal identification number (PIN) f or your telephone Æ page 27.
Telephone Settings 27 27 27 27 Step by Step Sa ving Y our PIN T o prev ent unauthorized per sons from using y our tele- phone Æ page 26 and to use another telephone like your o wn Æ page 33, you need to enter a per sonal iden- tification number , which you can sa ve your self .
Step by Step Saving Station Numbers and Appointments 28 28 28 28 S aving Stat ion Numbers and Appointments Storing St ation Speed-Dial Numbers (Only DTMF T elephones) Y ou can store the ten numbers whic h you use the most and dial them using your o wn st ation speed-dial numbers: * 0 thr ough * 9 Æ page 22.
Call Forwarding 29 29 29 29 Step by Step Call Forwar ding Using V ariable Call Forwar ding Y ou can immediately f orw ard internal or e xternal calls to dif f erent internal or e xternal telephones (destinations). (External destinations requir e special configuration in the sy stem).
Step by Step Call Forwarding 30 30 30 30 Using Night Answ er When night answ er mode is active , f or e xample during a lunc h break or af ter of fice hours, all external calls are immediately f orwarded to a specific internal telephone (night station).
Call Forwarding 31 31 31 31 Step by Step Call Forwar ding in the Carrier Network and Forwar ding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), y ou can f orward calls to y our assigned multiple subscriber number (MSN) (DID number) directly within the carrier netw ork.
Step by Step Using Other Functions 32 32 32 32 Using Other Funct ions S ending a Message Y ou can send short text messages to users who ha ve sy stem telephones. T r ansmit ted text messages ar e signaled in the same wa y as a callback req uest on the optiset E entry and optiset E basic models.
Using Other Functions 33 33 33 33 Step by Step Using Another T elephone Like Y our Own Other people can temporarily use y our telephone f or outgoing calls as though it wer e their own. Lif t the handset. Enter the code. Enter the other user ’ s station number .
Step by Step Using Other Functions 34 34 34 34 Silent Monitor If this function has been configured (contact the service personnel), y ou can join a call alread y in progress at an internal station and listen in unnoticed. Lif t the handset. Enter the code.
Using Other Functions 35 35 35 35 Step by Step Activating F unctions for Another Te l e p h o n e If this function has been configured (contact the service personnel), y ou can t urn the f ollowing functions on and of f f or other telephones. This f eatur e is also known as associated service.
Step by Step Using Other Functions 36 36 36 36 Loc king Another T elephone to P r event Unauthorized Use If this function has been configured (contact the service personnel), y ou can loc k other telephones to pre vent unauthorized use, and later unloc k them again.
Using Other Functions 37 37 37 37 Step by Step • Do not disturb, code: * 97/#97 Æ page 1 2 • Speed-dialing, code: * 7 Æ page 22 • Associated service, code: * 83 Æ page 35 Precondition: Y ou have a telephone that uses tone dialing (DTMF dialing) or you can s witc h your telephone to tone dialing.
Step by Step Using Other Functions 38 38 38 38 Controlling Connected Computers or Other P rogr ams and T elephone Data S ervice (For HiP ath 350 0/ 3550/370 0/3750 only) If this function has been conf.
Using Other Functions 39 39 39 39 Step by Step Controlling Relay s If this f eature is configured (contact the service per son- nel), you can t urn up to f our rela ys on and of f to control dif f erent f acilities (suc h as a door opener).
Step by Step Using Other Functions 40 40 40 40 Answering the pag e from the nearest telephone: Lif t the handset. Enter the code. Enter your o wn st ation number . Enhanced P aging Equipment (Hipath 370 0/ 3750 Only) Pa g i n g : Lif t the handset. Enter the code.
Team and Executive/Secretary Functions With Assigned Trunk Lines 41 41 41 41 Step by Step T eam and Executive/S ecretary Funct ions With Assigned T runk Lines If this function has been configured (contact the service personnel), y ou belong to a team of users f or whom special tr unk lines exist.
Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines 42 42 42 42 T ransferring Calls Dir ectly t o the Ex ecutive (Only in an Ex ecutive/S ecretar y Group) Normally , audible signaling of all calls for the e x ecutive is heard only in the secretary’ s of fice.
Using Other Team Functions 43 43 43 43 Step by Step Using Other T eam F unctions T urning Group Call On and Of f If this function has been configured (contact the service personnel), y ou belong to one or more groups of user s who can each be r eac hed under a hunt group or group call number .
Step by Step Using Other Team Functions 44 44 44 44 or Enter a group/tr unk number to directly "lea v e or join". Accepting a Call for Another Member of Y our T eam Y ou can accept calls f or other telephones in your team from y our telephone ev en while engaged in another call.
Using Other Team Functions 45 45 45 45 Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), y ou belong to a group of users (agents) to whom calls are distributed. An incoming call is alwa ys assigned to the agent who has had the longest break without a call.
Step by Step Special Functions in the LAN (PC Network) 46 46 46 46 Special Funct ions in the LAN (PC Network) If your telephone is oper ating in a HiP ath 50 00 RSM en- vironment, multiple HiP ath 30 0 0 s ystems ar e intercon- nected via a LAN ( L ocal A rea N etwork, e.
Special Functions in the LAN (PC Network) 47 47 47 47 Step by Step T ransferring Call Forw arding Y ou can activate/deactiv ate call f orwarding Æ page 29 f or your telephone from other HiP ath 50 0 0 R SM tele- phones. Lif t the handset. Enter the code.
Step by Step Special Functions in the LAN (PC Network) 48 48 48 48 Using Night Answ er If authorized (contact the service personnel), y ou can also define telephones in other HiP ath 300 0 communi- cations platf orms as the night answer Æ page 30. Lif t the handset.
Special Functions in the LAN (PC Network) 49 49 49 49 Step by Step Ac tiv atin g a nd De ac tiv atin g a R in gi ng Group Y ou can hav e calls for y our telephone signaled audibly at external telephones or at telephones in other HiP ath 30 00 communications platf orms Æ page 44.
Step by Step Special Functions in the LAN (PC Network) 50 50 50 50 Controlling Relay s If this f eature is configur ed (contact the service person- nel), you can also contr ol rela ys Æ page 39 in other HiP ath 300 0 communications platf orms. Lif t the handset.
Special Functions in the LAN (PC Network) 51 51 51 51 Step by Step Opening the Door If this f eature is configured (contact the service per son- nel), you can also activ ate the door opener Æ page 1 3 in other HiP ath 300 0 communications platf orms.
Documentation 52 52 52 52 D ocumentat ion Y ou can find these operating instr uctions in the Internet in PDF f ormat under ht tp://www .hipath.com and on CD-ROM (ask the service per sonnel) in H TML and PDF f ormat.
53 53 53 53 Index Index A account code .............................................. 23 agents .......................................................... 45 announcement ........................................... 15 answering a timed reminder ......
54 54 54 54 Index H HiPath 500 RSM actuators .................................................. 50 group call ................................................. 46 hunt group ............................................... 46 night answer .............
55 55 55 55 Index S saving a PIN ................................................ 27 secretary functions .................................... 41 setting your telephone .............................. 26 silent monitor ..................................
Quick-Ref erence Operating Instructions (Appendix).
57 57 57 57 % Ov erview of F unct ions and Codes (Alphabetical) The table belo w lists all av ailable functions. If these functions have been configur ed (contact the service personnel), the y can be called by entering a code. When using pulse telephones, the key must be r eplaced by the code and the ke y by .
58 58 58 58 % Call f orwarding on Call f orwarding of f F orward Line: On F orward Line: Of f Call f orwarding in carrier netw ork on Call f orwarding in carrier netw ork of f Ext. Ext. Ext. T rk No Ext. T rk No Ext. T rk No Ext. T rk No. MSN Ext. MSN Ext.
59 59 59 59 % DND on DND of f DTMF dialing / T one dialing (only pulse telephone) Ending a call Group call, lea ve Group call, join or or Group or or Group Hotline Making calls Stn No. Monitoring Int. Night answ er on Night answ er of f Int. or O ver ride Int.
60 60 60 60 % Ring transf er on Ring transf er of f Line No. Line No. Ringing group on Ringing group of f Int. Room monitor on Room monitor of f Monitoring a room Int. Sav e timed reminder Delete timed reminder Accept timed call (T ime, e.g . 0905) Saving a PIN Old code 2 X new code Send message Delete (sent) message Answ ering messages Int.
61 61 61 61 % T elephone data service ( ) ... or () . . . T r ace call (not f or U.S .) ( ) T r ansf erring a call ...af ter announcement to group ( ) Stn No.
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However, one of the most important roles played by the user manual is to help in solving problems with Siemens HiPath 5000 RSM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Siemens HiPath 5000 RSM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
