Instruction/ maintenance manual of the product 3000 Siemens
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2 Bef ore Y ou Beg in These oper ating instr uctions describe the optiP oint 500 entry telephone on your HiP ath 30 00 / 50 00 RSM. The y describe all functions y ou can use from y our telephone. Y ou may find that some func- tions you wish to use ar e not av ailable on y our telephone.
Contents 3 Basic operating instructions . . . . . . . . . . . . . . . . . . . . 7 optiPoint 500 entry control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to Use these Operating Instructions . . . . . . . . . . . . . . . .
Contents 4 Calling Multiple Parties Simultaneously . . . . . . . . . 21 Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 21 Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 21 Conducting a Conference .
Contents 5 Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 3 3 Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Using Other Team Functions . . . . . . . . . . . . . . . . . . . 50 Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 51 Activating and Deactivating a Ringing Group .
Basic operating instructions 7 Basic oper ating instruct ions optiP oint 50 0 entry control panel Keys for telephone set tings Keyp ad Handset Speaker f or ring tones Eight fixed function k e ys: Cons.
Step by Step Basic operating instructions 8 How to Use these Operating Instruc- tio ns Y ou will find a graphic representation of the steps in log- ical sequence in the lef t column. Belo w is an explana- tion of the symbols: C Lif t the handset (of f-hook).
Basic operating instructions 9 Step by Step Accessing Funct ions ... With Codes Y ou can activate the functions of your s y stem by entering codes suc h as: FB@ DND (do not dist urb) on.
Step by Step Making and Answering Calls 10 Making and Answ ering Calls Special def ault ring signaling is set f or your telephone: • When y ou receiv e an internal call, your telephone rings once ev ery f our seconds (single-tone se- quence).
Making and Answering Calls 11 Step by Step Using Call W ait ing Callers can still r each y ou while y ou are engaged in an- other call. A signal alerts you to the w aiting call. Y ou can either ignore or accept the waiting call. When you accept the w aiting call, y ou can either end the first call or place it on hold and resume the call later on.
Step by Step Making and Answering Calls 12 G=B9 or F=B9 L Enter the code to "pre vent" or "allo w" call w aiting . T urning the Call W ait ing T one On and Off Y ou can suppress the call waiting tone e very six sec- onds f or e xternal calls.
Making and Answering Calls 13 Step by Step Using Mailbo x es If there are messages w aiting f or you, you will hear a special dial tone (continuous buzzing) when you lif t the handset. C L Lif t the handset. G?A< Enter the code. or Pr ess the illuminated ke y .
Step by Step Making and Answering Calls 14 T urning Do Not Disturb On and Of f Y ou can activate the do not disturb function if y ou do not want the r eceive an y calls.
Making and Answering Calls 15 Step by Step T urning off the mut e: Pr ess the illuminated ke y . The LED goes out. Answ ering Calls from the Entr ance T elephone and Opening the D oor If an entrance telephone has been progr ammed, you can use your telephone to speak to someone at the entrance telephone and to activ ate a door opener .
Step by Step Making and Answering Calls 16 Activ ating the door opener: C Lif t the handset. FAB Enter the code. D Dial the entrance telephone number . D L Enter the five-digit code. Def ault code = "0 00 00" (con- tact the service personnel).
Making Calls 17 Step by Step Making Calls Dialing Numbers C Lif t the handset. D Internal calls: Enter the station number . External calls: Enter the external code and the station number . The called par ty does not answer or is bus y: I Replace the handset.
Step by Step Making Calls 18 Caller ID Suppression Y ou can prevent y our station number or name from ap- pearing on the display s of e xternal parties you call. The f eat ure remains activ e until y ou deactivate it. C Lif t the handset. FA? or GA? L Enter code f or "suppress" or "r estore".
Making Calls 19 Step by Step Automat ic Connection S etup (Hotline) If this function is configured (contact the service per- sonnel), the sy stem automatically sets up a connection to a preset internal or e xternal destination.
Step by Step Making Calls 20 Assigning a Stat ion Number (Not for U.S.) If this function has been configured (contact the service personnel), y ou can selectively assign a specific num- ber (DID number) to your telephone bef ore making an external call.
Calling Multiple Parties Simultaneously 21 Step by Step Calling Multiple P art ies Simultaneously Calling a S econd P arty (Consultat ion Hold) Y ou can call a second par ty while engaged in a call. The first party is placed on hold. Pr ess the ke y .
Step by Step Calling Multiple Parties Simultaneously 22 Conducting a Conference In a conf erence call, y ou can talk to as many as f our oth- er parties at the same time. These ma y be internal or external user s. C Lif t the handset. D Call the first party .
Calling Multiple Parties Simultaneously 23 Step by Step T ransf erring a Call If the person y ou are speaking to w ants to talk to anoth- er colleague of your s, you can tr ansf er the call that col- league. Pr ess the ke y . LED flashes. D Enter the number of the part y to whic h y ou want to transf er the call.
Step by Step Calling Multiple Parties Simultaneously 24 P arking a Call Y ou can park up to ten calls, either internal, external, or both. P arked calls can be displa y ed on and pick ed up from another telephone. T his f eat ure is useful if y ou want to continue a call at another phone.
Making Calls to Stored Destinations 25 Step by Step Making Calls to St ored D estinat ions Redialing a Number The last thr ee external telephone number s dialed are stored automatically . Y ou can redial them simply by pressing a k e y . C Lif t the handset.
Step by Step Displaying and Assigning Call Charges 26 Displaying and Assigning Call Charges Dialing with Call Charge Assignment Y ou can assign external calls to cert ain projects. Precondition: T he service personnel has set up account codes f or y ou.
If You Cannot Reach a Destination... 27 Step by Step If Y ou Cannot Reac h a Destina- tio n. .. Using Callbac k If a user is busy or is not ans wering, you can stor e an automatic callback. T his feat ure sa v es you fr om having to make r epeated at tempts to reac h the user .
Step by Step If You Cannot Reach a Destination... 28 Call W ait ing (Camp-On) It is import ant that y ou reac h the called party , but the number is busy . C Lif t the handset. D Enter the internal station number . W ait (appro x. 5 seconds) until the bus y tone is f ollow ed by the ring tone.
Telephone Settings 29 Step by Step T elephone S ettings Adjusting the Ring V olume J or K P ress one of these k ey s while the phone is idle. : Pr ess the ke y . J or K T o raise or lo wer the v olume, keep pr essing the ke y s un- til the desired v olume is set.
Step by Step Telephone Settings 30 Loc king the T elephone to Pr event Unauthorized Use Y ou can prev ent unauthorized per sons from using y our telephone during your absence. Precondition: Y ou must hav e configured a personal identification number (PIN) f or y our telephone Æ page 31.
Telephone Settings 31 Step by Step Sa ving Y our PIN T o use the functions • to pre vent unauthoriz ed persons fr om using your telephone Æ page 30 • to use another telephone like y our o wn Æ page 38 • to change y our call number Æ page 39 you need to enter a per sonal identification number , which y ou can sa ve y ourself .
Step by Step Saving Station Numbers and Appointments 32 S aving St ation Numbers and Appointments Storing St ation Speed-Dial Numbers Y ou can store the ten numbers whic h you use the most and dial them using your o wn station speed-dial num- bers: * 0 thr ough * 9 Æ page 25.
Testing the Telephone 33 Step by Step T esting the T elephone T esting the T elephone F unctions Y ou can test your telephone functions. Precondition: Y our telephone is idle. C Lif t the handset. FB=9 Enter the code. If ev erything is OK, • all LEDs on the telephone star t flashing, and • the ringer signal sounds.
Step by Step Call Forwarding 34 Call Forwar ding Using V ariable Call Forwar ding Y ou can immediately forw ard internal or e xternal calls to dif fer ent internal or external telephones (destinations). (External destinations requir e special configuration in the sy stem).
Call Forwarding 35 Step by Step Using Night Answ er When night answ er mode is active, f or example during a lunch br eak or af ter of fice hours, all e xternal calls are immediately f orw arded to a specific internal telephone (night station).
Step by Step Call Forwarding 36 Call Forwar ding in the Carrier Network and Forwar ding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact the service personnel), y ou can f orw ard calls to y our assigned multiple subscriber number (MSN) (DID number) directly within the carrier netw ork.
Using Other Functions 37 Step by Step Using Other Funct ions S ending a Message Y ou can send shor t text messages to user s who ha ve sy stem telephones. T ransmit ted text messages ar e signaled in the same wa y as a callbac k request on the optiset E entry , optiset E basic and optiP oint 50 0 entry models.
Step by Step Using Other Functions 38 Using Another T elephone Lik e Y our Own Other people can temporarily use y our telephone f or outgoing calls as though it wer e their own. C Lif t the handset. F>9A Enter the code. D Enter the other user’ s station number .
Using Other Functions 39 Step by Step Change call number (r elocate) Y ou can put your call number on ev ery other a vailable telephone when it is set up (contact the service person- nel). Y our previous telephone then receiv es the old call num- ber of your ne w telephone.
Step by Step Using Other Functions 40 Resetting Services and Functions (S ys tem- Wi de Ca nc el lati on fo r a T ele - phone) Ther e is a general reset pr ocedure f or activated func- tions. The f ollowing functions are canceled, if the y w ere activated: • F orwarding on • Ad visory msg.
Using Other Functions 41 Step by Step Silent Monitor If this function has been configured (contact the service personnel), y ou can join a call alread y in progress at an internal station and listen in unnoticed. C Lif t the handset. FB== Enter the code.
Step by Step Using Other Functions 42 Ac tiv ati ng Fun cti on s f or An ot her Te l e p h o n e If this function has been configured (contact the service personnel), y ou can t urn the f ollowing functions on and of f for other telephones. T his f eature is also kno wn as associated service.
Using Other Functions 43 Step by Step Loc king Another T elephone to Pr event Unauthorized Use If this function has been configured (contact the service personnel), y ou can loc k other telephones to pre vent unauthorized use, and later unloc k them again.
Step by Step Using Other Functions 44 • Do not dist urb, code: * 97/#97 Æ page 1 4 • Speed-dialing, code: * 7 Æ page 25 • Associated service, code: * 83 Æ page 42 Precondition: Y ou hav e a telephone that uses tone di- aling (DTMF dialing) or you can s witc h your telephone to tone dialing.
Using Other Functions 45 Step by Step Controlling Connected Computers or Other P rogr ams and T elephone D at a S ervice (For HiP ath 350 0/3550/370 0/3750 only) If this function has been configured (.
Step by Step Using Other Functions 46 Controlling Relay s If this f eat ure is configured (contact the service per son- nel), you can t urn up to four r elay s on and of f to control dif fer ent facilities (suc h as a door opener).
Using Other Functions 47 Step by Step Answering the pag e from the near est telephone: C Lif t the handset. F>B Enter the code. D Enter your o wn station number . Enhanced P aging Equipment (Hipath 370 0/ 3750 Only) Pa g i n g : C Lif t the handset.
Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines 48 T eam and Ex ecut iv e/S ecr et ary Funct ions With Assigned T runk Lines If this function has been configured (contact the service personnel), y ou belong to a team of users f or whom special tr unk lines exist.
Team and Executive/Secretary Functions With Assigned Trunk Lines 49 Step by Step T ransf erring Calls Directly to the Ex ec- utive (Only in an Ex ecutive/S ecretary Group) Normally , audible signaling of all calls for the e x ecutive is heard only in the secretary’ s of fice.
Step by Step Using Other Team Functions 50 Using Other T eam F unctions T urning Group Call On and Of f If this function has been configured (contact the service personnel), y ou belong to one or more groups of user s who can eac h be reac hed under a hunt group or group call number .
Using Other Team Functions 51 Step by Step or D L Enter a group/tr unk number to directly "lea ve or join". Accepting a Call for Another Member of Y our T eam Y ou can accept calls for other telephones in y our team from y our telephone ev en while engaged in another call.
Step by Step Using Other Team Functions 52 Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), y ou belong to a group of user s (agents) to whom calls are distributed. An incoming call is alwa y s assigned to the agent who has had the longest break without a call.
Special Functions in the LAN (PC Network) 53 Step by Step Special Funct ions in the LAN (PC Network) If your telephone is oper ating in a HiP ath 50 00 RSM en- vironment, multiple HiP ath 300 0 sy stems are inter con- nected via a LAN ( L ocal A rea N etw ork, e.
Step by Step Special Functions in the LAN (PC Network) 54 T ransf erring Call Forwar ding Y ou can activate/deactivate call f orwarding Æ page 34 f or y our telephones from other HiP ath 500 0 RSM tele- phones. C Lif t the handset. F=@ Enter the code.
Special Functions in the LAN (PC Network) 55 Step by Step Using Night Answ er If authorized (contact the service personnel), y ou can define telephones in other HiP ath 300 0 communica- tions platf orms as the night answ er Æ page 35. C Lif t the handset.
Step by Step Special Functions in the LAN (PC Network) 56 Activating and Deactivating a Ringing Group Y ou can have calls f or your telephone signaled audibly at external telephones or at telephones in other HiP ath 300 0 communications platf orms Æ page 51.
Special Functions in the LAN (PC Network) 57 Step by Step Controlling Relay s If this f eat ure is configured (contact the service person- nel, you can also contr ol relay s Æ page 46 in other HiP ath 30 00 communications platf orms. C Lif t the handset.
Step by Step Special Functions in the LAN (PC Network) 58 Opening the D oor If this f eat ure is configured (contact the service per son- nel), you can also activ ate the door opener Æ page 1 5 in other HiP ath 300 0 communications platf orms. C Lif t the handset.
Documentation 59 D ocument ation Y ou can find these operating instructions in the Internet in PDF f ormat under ht tp://www .hipath.com and on CD-ROM (ask the service per sonnel) in H TML and PDF f ormat.
Fixing Problems 60 Fixing P roblems T e lephone Maintenance • Alw ay s use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty , clean it with a diluted neutral cleaner con- taining surfactants, suc h as a dish detergent.
61 Index Index A account code .............................................. 26 agents .......................................................... 52 announcement ........................................... 18 answering a timed reminder ...............
62 Index H handsfree answerback .............................. 13 HiPath 5000 RSM actuators .................................................. 57 group call ................................................. 53 hunt group ..............................
63 Index resetting functions ..................................... 40 resetting services ....................................... 40 ring tone ...................................................... 29 ring transfer in an executive/secretary team ......
Quick-Ref erence Operating Instructions (Appendix).
Overview of Functions and Codes (Alphabetical) 65 % Ov erview of Funct ions and Codes (Alphabetical) The table belo w lists all av ailable functions. If these functions ha ve been configur ed (contact the service personnel), the y can be called by entering a code or pr essing a function ke y .
Overview of Functions and Codes (Alphabetical) 66 % Call f orw arding on Call f orw arding of f F orw ard Line: On F orw ard Line: Of f Call f orw arding in carrier netw ork on Call f orw arding in carrier netw ork of f C F:: D Stn No. L C F:; D Stn No.
Overview of Functions and Codes (Alphabetical) 67 % Control rela y on Control rela y off C FB9 ( : ... = ) L C GB9 ( : ... = ) L Conv ersation (entr ance telephone) Open door Door release on Door release of f C or af ter 30 seconds C D Int. F?: D Int.
Overview of Functions and Codes (Alphabetical) 68 % P aging another person (not f or U.S .) Answ er page (simple paging equipment) Answ er page (enhanced paging equipment) C F=> D Int. L C F>B D Int. C G=> D Int. P ark a call Retrie v e parked call H F>? ( 9 .
Overview of Functions and Codes (Alphabetical) 69 % Send message Delete message (sent) Accept message C F?A D Int. ( 9 ... B ) L C G?A: L C L G?A< Speaker call HF answ erback C FA9 D Int. L C Star t conf erence The other party does not respond 1 . Continue the call Add a party to the conf erence (max.
Overview of Functions and Codes (Alphabetical) 70 % UCD Log on at beginning of shif t Log of f at end of shif t Log of f work Log on w ork W ork time on W ork time of f Night answ er on Night answ er .
FCC and Industry Canada Compliance This section describes the r equirements f or compliance with F ederal Communications Com- mission (FCC) Rules and Industry Canada CS-03 standard. FCC Certificat ion and Requir ements The f ollowing paragr aphs describe requir ements and inf ormation based on FCC r ules.
2. REN The ringer eq uivalence number (REN) is used to determine the q uality of devices whic h may be connected to the telephone line. Ex cessiv e RENs on the telephone line may r esult in the devices not ringing in r esponse to an incoming call. In most, but not all areas, the sum of RENs should not ex ceed fiv e (5.
Equipment Attachment Limitations The f ollowing are notices r equired b y Industry Canada T erminal At tachment P rogram Certifica- tion Pr ocedure CP -0 1 , P art I, Section 1 4.
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An important point after buying a device Siemens 3000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Siemens 3000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Siemens 3000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Siemens 3000 you will learn all the available features of the product, as well as information on its operation. The information that you get Siemens 3000 will certainly help you make a decision on the purchase.
If you already are a holder of Siemens 3000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Siemens 3000.
However, one of the most important roles played by the user manual is to help in solving problems with Siemens 3000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Siemens 3000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
