Instruction/ maintenance manual of the product IP OFFICE 2420 Avaya
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IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004).
Page ii - Contents Page ii - Contents IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) The 2420 Telephone ............................................................................. 6 Overview of the 2420 ..........
Contents - Page iii IP Office 2420 + EU24 User’s Guide Contents - Page iii 40DHB0002UKEG – Issue 4 (9th February 2004) Display Mode ...................................................................................................................
Page iv - Contents Page iv - Contents IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) IDial - Dial Intercom .......................................................................................................... .
Contents - Page v IP Office 2420 + EU24 User’s Guide Contents - Page v 40DHB0002UKEG – Issue 4 (9th February 2004) Selecting a Call Appearance/Feature Button..................................................................................... 61 Understanding Call Appearance/Feature Button Status Icons .
Page 6 - Overview of the 2420 The 2420 Telephone Page 6 - Overview of the 2420 IP Office 2420 + EU24 User’s Guide Overview of the 2420 40DHB0002UKEG – Issue 4 (9th February 2004) The 2420 T elepho.
Call Appearance Keys The 2420 Telephone - Page 7 IP Office 2420 + EU24 User’s Guide The 2420 Telephone - Page 7 40DHB0002UKEG – Issue 4 (9th February 2004) Call Appearance Keys 10. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active.
Page 8 - Call Appearance Keys The 2420 Telephone Page 8 - The 2420 Telephone IP Office 2420 + EU24 User’s Guide Call Appearance Keys 40DHB0002UKEG – Issue 4 (9th February 2004) System Features System Features can only be set against soft Function Keys by your System Administrator.
Answer a Call Basic Call Handling Features - Page 9 IP Office 2420 + EU24 User’s Guide Basic Call Handling Features - Page 9 40DHB0002UKEG – Issue 4 (9th February 2004) Answer a Call Basic Call Ha.
Page 10 - Headset Working Basic Call Handling Features Page 10 - Basic Call Handling Features IP Office 2420 + EU24 User’s Guide Headset Working 40DHB0002UKEG – Issue 4 (9th February 2004) Headset Working When a headset is to be used on your 2420, it must be plugged in to the headset socket on the base of your 2420 telephone.
Speed Dial Basic Call Handling Features - Page 11 IP Office 2420 + EU24 User’s Guide Basic Call Handling Features - Page 11 40DHB0002UKEG – Issue 4 (9th February 2004) Speed Dial Speed Dial The Sp.
Page 12 - Transfer Basic Call Handling Features Page 12 - Basic Call Handling Features IP Office 2420 + EU24 User’s Guide Transfer 40DHB0002UKEG – Issue 4 (9th February 2004) Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.
Overview of Speed Dials Speed Dials - Page 13 IP Office 2420 + EU24 User’s Guide Speed Dials - Page 13 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of Speed Dials S peed Dials Overview of Speed Dials The 2420 can store up to 104 personal speed dials.
Page 14 - Using Speed Dials Speed Dials Page 14 - Speed Dials IP Office 2420 + EU24 User’s Guide Using Speed Dials 40DHB0002UKEG – Issue 4 (9th February 2004) Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook.
Using Speed Dials Speed Dials - Page 15 IP Office 2420 + EU24 User’s Guide Speed Dials - Page 15 40DHB0002UKEG – Issue 4 (9th February 2004) Using Speed Dials Adding a New Speed Dial 1. Press SpDial . If SpDial is not shown, press to exit the current screen.
Page 16 - Overview of the Call Log Using the Call Log Page 16 - Using the Call Log IP Office 2420 + EU24 User’s Guide Overview of the Call Log 40DHB0002UKEG – Issue 4 (9th February 2004) Using the Call Log Overview of the Call Log The 2420 maintains a call log, accessed by pressing Log .
Using the Call Log Using the Call Log - Page 17 IP Office 2420 + EU24 User’s Guide Using the Call Log - Page 17 40DHB0002UKEG – Issue 4 (9th February 2004) Using the Call Log Using the Call Log You can make calls directly from the call log.
Page 18 - Using the Call Log Using the Call Log Page 18 - Using the Call Log IP Office 2420 + EU24 User’s Guide Using the Call Log 40DHB0002UKEG – Issue 4 (9th February 2004) Deleting a Call Log Entry 1. Press Log . If Log is not shown, press any Soft Key .
Overview of 2420 Options Changing the 2420 Options - Page 19 IP Office 2420 + EU24 User’s Guide Changing the 2420 Options - Page 19 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of 2420 Options Changing the 2420 Options Overview of 2420 Options The options menus are accessed by pressing Option .
Page 20 - Selecting Personalized Options Changing the 2420 Options Page 20 - Changing the 2420 Options IP Office 2420 + EU24 User’s Guide Selecting Personalized Options 40DHB0002UKEG – Issue 4 (9t.
Selecting Personalized Options Changing the 2420 Options - Page 21 IP Office 2420 + EU24 User’s Guide Changing the 2420 Options - Page 21 40DHB0002UKEG – Issue 4 (9th February 2004) Selecting Personalized Options Call Log Setup Through the Option menu you can specify which types of calls should be included in the 2420's call log.
Page 22 - Selecting Personalized Options Changing the 2420 Options Page 22 - Changing the 2420 Options IP Office 2420 + EU24 User’s Guide Selecting Personalized Options 40DHB0002UKEG – Issue 4 (9th February 2004) Language When the 2420 telephone is first installed, it is set to display screen text in English.
Overview of the Function Keys Function Keys - Page 23 IP Office 2420 + EU24 User’s Guide Function Keys - Page 23 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of the Function Keys Function Keys Overview of the Function Keys Both the , Function Keys and Soft Keys can be used to access a range of system features.
Page 24 - Display Mode Function Keys Page 24 - Function Keys IP Office 2420 + EU24 User’s Guide Display Mode 40DHB0002UKEG – Issue 4 (9th February 2004) Display Mode The 2420 telephone has two display modes. These control the order in which features are assigned to the display keys.
Function Key Programming Function Keys - Page 25 IP Office 2420 + EU24 User’s Guide Function Keys - Page 25 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Function Key Progra.
Page 26 - Function Key Programming Function Keys Page 26 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming on page 25.
Function Key Programming Function Keys - Page 27 IP Office 2420 + EU24 User’s Guide Function Keys - Page 27 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Longhand Programming 1. Press Admin or Admin 1 . See Function Key Programming on page 25.
Page 28 - Function Key Programming Function Keys Page 28 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Display Key Features This section lists the features that can be programmed against and Function Keys.
Function Key Programming Function Keys - Page 29 IP Office 2420 + EU24 User’s Guide Function Keys - Page 29 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Absnt - Set Absent Text Set the users current absence message setting.
Page 30 - Function Key Programming Function Keys Page 30 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Apear - Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold.
Function Key Programming Function Keys - Page 31 IP Office 2420 + EU24 User’s Guide Function Keys - Page 31 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming CFrwd - Call Forwarding All (!) Switch call forwarding on/off and set the forwarding number.
Page 32 - Function Key Programming Function Keys Page 32 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) CPark - Call Park (!) Park the current call. This function can be programmed with or without data.
Function Key Programming Function Keys - Page 33 IP Office 2420 + EU24 User’s Guide Function Keys - Page 33 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming CWOn - Call Waiting On Switches call waiting for the extension on/off.
Page 34 - Function Key Programming Function Keys Page 34 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Dirct - Dial Direct Connects a call to the target extension without any ringing.
Function Key Programming Function Keys - Page 35 IP Office 2420 + EU24 User’s Guide Function Keys - Page 35 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming DPkUp - Directed Call Pickup (!) Answer a call currently ringing at a specified user or group.
Page 36 - Function Key Programming Function Keys Page 36 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) FolTo - Follow Me To Forwards calls from this extension to the specified target.
Function Key Programming Function Keys - Page 37 IP Office 2420 + EU24 User’s Guide Function Keys - Page 37 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming FwdH+ - Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives.
Page 38 - Function Key Programming Function Keys Page 38 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) FwNOn - Forward On No Answer On Switches the extension to forward on no answer on.
Function Key Programming Function Keys - Page 39 IP Office 2420 + EU24 User’s Guide Function Keys - Page 39 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming HdSet - Headset Toggle (!) This function does not require any data entered when programmed.
Page 40 - Function Key Programming Function Keys Page 40 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) HGEna - Hunt Group Enable Sets the extension's membership of a group or groups as enabled.
Function Key Programming Function Keys - Page 41 IP Office 2420 + EU24 User’s Guide Function Keys - Page 41 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming HGOS+ - Set Hunt Group Out of Service Put a specific hunt group out of service mode.
Page 42 - Function Key Programming Function Keys Page 42 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) ICSeq - Set Inside Call Sequence Sets the ringing pattern (sequence) used for internal calls.
Function Key Programming Function Keys - Page 43 IP Office 2420 + EU24 User’s Guide Function Keys - Page 43 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Logof - Extn Logout Logs the current user off the extension. This function does not required any data to be entered when programmed.
Page 44 - Function Key Programming Function Keys Page 44 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Park - Park (#) Park calls to and retrieve calls from a specific park slot.
Function Key Programming Function Keys - Page 45 IP Office 2420 + EU24 User’s Guide Function Keys - Page 45 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming PickA - Call Pickup Any Pickup any ringing call. This function does not require any data entered when programmed.
Page 46 - Function Key Programming Function Keys Page 46 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Prog - Abbreviated Dial Program (!) Select and program numbers against display keys.
Function Key Programming Function Keys - Page 47 IP Office 2420 + EU24 User’s Guide Function Keys - Page 47 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming RBak - Cancel Ringback When Free Cancels any set ringback when free function.
Page 48 - Function Key Programming Function Keys Page 48 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Rely- - Relay Off Switch the specified external output relay (1 or 2) off.
Function Key Programming Function Keys - Page 49 IP Office 2420 + EU24 User’s Guide Function Keys - Page 49 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming RngOf - Ringer Off (!) Switches the phones audible ringer on/off. This function does not require any data entered when programmed.
Page 50 - Function Key Programming Function Keys Page 50 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) Steal - Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded.
Function Key Programming Function Keys - Page 51 IP Office 2420 + EU24 User’s Guide Function Keys - Page 51 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming Timer - Timer (!) Starts a timer on the phone's display. This function does not require any data entered when programmed.
Page 52 - Function Key Programming Function Keys Page 52 - Function Keys IP Office 2420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004) VMCol - Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages.
Introduction System Features - Page 53 IP Office 2420 + EU24 User’s Guide System Features - Page 53 40DHB0002UKEG – Issue 4 (9th February 2004) Introduction System Features Introduction As well as your phones specific features, y ou can access a number of system features by dialing short codes.
Page 54 - Call Waiting System Features Page 54 - System Features IP Office 2420 + EU24 User’s Guide Call Waiting 40DHB0002UKEG – Issue 4 (9th February 2004) Call Waiting Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone.
Voicemail System Features - Page 55 IP Office 2420 + EU24 User’s Guide System Features - Page 55 40DHB0002UKEG – Issue 4 (9th February 2004) Voicemail Voicemail Where your system has voicemail support and has been installed: • To switch voicemail on dial *18 , to switch it off dial *19 .
Page 56 - EU24 Overview EU24 Expansion Module Page 56 - EU24 Expansion Module IP Office 2420 + EU24 User’s Guide EU24 Overview 40DHB0002UKEG – Issue 4 (9th February 2004) EU24 Exp ansion Module EU.
Using the EU24 Expansion Module EU24 Expansion Module - Page 57 IP Office 2420 + EU24 User’s Guide EU24 Expansion Module - Page 57 40DHB0002UKEG – Issue 4 (9th February 2004) Using the EU24 Expansion Module Using the EU24 Expansion Module The following sections explain how to use the features of the EU24 Expansion Module.
Page 58 - Index Page 58 - Index IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Index Abbreviated Dial...................... 29 Program................................ 46 Absent Text ............................. 29 Absnt .
Index - Page 59 IP Office 2420 + EU24 User’s Guide Page 59 - Index 40DHB0002UKEG – Issue 4 (9th February 2004) Logof ....................................... 43 Music ....................................... 43 NATime ...............................
IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract.
An important point after buying a device Avaya IP OFFICE 2420 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya IP OFFICE 2420 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya IP OFFICE 2420 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya IP OFFICE 2420 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya IP OFFICE 2420 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya IP OFFICE 2420, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya IP OFFICE 2420.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya IP OFFICE 2420. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya IP OFFICE 2420 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
