Instruction/ maintenance manual of the product DPR2320TM Scientific Atlanta
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WebSTAR™ DPR2320™ and EPR2320™ Gateway Cable Modems User’s Guide.
1 W ebST AR™ DPR2320™ and EPR2320™ Gateway Cable Modems User ’ s Guide Introduction Welcome to the exciting world of home and office n e tworking.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 2 In This Guide IMPORTANT RULES FOR SAFE OPERATION ............................................................................................. ............. 3 What’s In t he Cart on? .
Important Rules for Safe Operation 3 IMPORT ANT RULES FOR SAFE OPERA TION Note to Installer CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS Note to CATV System Installer This reminder is provided to c.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 4 Accessories Do not use accessories with this equip m ent unle ss recommended by your cabl e service provider. Ventilation This equipment has openin gs for ventilation that protect it from overheating.
Important Rules for Safe Operation 5 Power Cord Protection Arrange all power cord s so that people can not walk on the cords, p lace objects on the cords, or place obje cts ag ain st t he cords, which can damage the cords.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 6 What’ s In the Carton? When you receive your gateway ca ble modem, you should check the equipmen t and accessories to verify that each item is in the carton and that each item is undamaged.
Front Panel Description 7 Front Panel Description The front panel of your cable modem prov ides statu s light s that indicate how well and at what state your cable modem is operating.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 8 Back Panel Description The following illustration describes the back panel components of the DPR232 0 and the EPR2320.
Where is the Best Location for My Gateway Cable Mode m? 9 Where is the Best Location fo r My Gateway Cable Modem? The ideal location for your gateway cable modem is whe r e it has access to outl ets and other devices.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 10 How Do I Set Up My High-Sp eed Internet Access Account? Before you can use your gateway cable modem, you need to have a high-speed Internet a ccess account.
How Do I Connect My Devices to Use the Internet? 11 How Do I Connect My Devices to Use the Internet? You can use your gateway cable mode m to access the Inte rnet, and you can share that Internet connection with other Internet devices in your home or office.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 12 To install the gateway cable modem 1. Power down your PC and unplu g it from the power source. 2. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.
How Do I Configure TCP/IP Protocol? 13 How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Et hernet Network Interface Ca rd (NIC) with TCP/IP communications p roto col i nstalle d on your system. TCP /IP is a communications protocol us ed to acce ss the Internet.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 14 To configure Windows 2000 systems 1. Click Start , select Settings , and choose Network and Dial-up Connections . 2. Double-click the Local Area Connection icon in the Network and Dial-up Connections window.
How Do I Configure TCP/IP Protocol? 15 To configure Macintosh systems 1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Pa nels , and then click TCP/IP . 2. Click Edit on the Finder (gray bar) at the top of the screen.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 16 How Do I Install USB Drivers? To install USB drivers, your PC must be equipped wit h a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contai ns in struction s for installing the gateway cable modem USB drivers.
How Do I Install USB Drivers? 17 To install Windows 2000 drivers 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green. 3. Click Next in the Found New Hardware Wizard window.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 18 How Do I T roubleshoot My Internet Service Installation? I cannot connect to the Internet • Verify that the plug to your gateway cable modem AC adapter is properly inserted into an electrical outlet.
How Do I Troubleshoot My Internet Service Install ation? 19 I need to renew the IP address on my PC If your PC cannot access the Internet af ter the cable modem is onl ine, it is possible that your PC did not renew its IP address. Follow the app ropriate instructions in this section for your operat ing system t o renew the IP address on your PC.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 20 What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The gateway cable modem c.
How Do I Select and Place Ethernet Netw ork Devices ? 21 How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet netwo rk d evice s with your gateway cable modem.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 22 How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the gateway cable modem. Professional installation may be avail able.
How Do I Connect Ethernet Network Devices? 23 To connect Ethernet device s Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure pr oper gateway cabl e modem operation when connecting Ethernet network devices.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 24 What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your cable service provide r for more information on the maximum number of USB network devices to connect to the ga teway ca ble modem in order to maintain optimal network performance.
How Do I Select and Place USB Network Devices ? 25 How Do I Select and Place USB Network Devices? You can use a large variety of USB network devi ces with your gateway cable modem. These include desktop computers, laptop computers, devi ces with USB ports, USB adapters.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 26 How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your gateway cabl e modem. Professional installation may be avail able. Contact your local cable service provider for further assistance.
How Do I Connect USB Network Devices? 27 To connect USB devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure pr oper gateway cabl e modem operation when connecting USB network devices. Verify that you have installed the U SB drivers on your PC before continuing with these instructions.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 28 What are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The gateway cable modem serve s a s a wirel ess a ccess point (WAP). The WAP on the gateway cable modem provides wireless network service to multiple wireless network device s.
How Do I Select and Place Wireless Netw ork Devices ? 29 How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network de vices with your gateway cable modem.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 30 How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devic es for use with your gatewa y cable modem. Professional installation may be available.
How Do I Install Wire less Network Devices? 31 To install wireless network devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure pr oper gateway cabl e modem operation when using wireless network devices.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 32 How Do I Configure the Gateway Cable Modems? To configure your gateway cable mode m, you must ac cess the WebWizard configuration pages.
How Do I Configure the Gateway Cable Mode ms? 33 About Your Modem Page Description The following table provides a descriptio n of each fiel d within the About Your Modem page.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 34 Setting Configuration Options Click Setup on the arc logo located in the upper po rtion of the About Your Modem screen to access the Setup page. Use the Setup page to a ccess the various gateway cable modem co nfigu rat ion options.
How Do I Configure the Gateway Cable Mode ms? 35 Setup Page Section Headings The Setup page is divided into the following section h eadings: • Basic Setting s • Advanced Settings • Firewall • Wireless In the Setup page, click the selections li sted withi n these sections to access the WebWizard page for that selection.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 36 Field Name Description Port Forwarding Use this page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the local area network (LAN) by spec ifying the mapping of TCP/UPD ports to local PCs or to the IP address of other devices.
How Do I Configure the Gateway Cable Mode ms? 37 Wireless The following table provides a descriptio n of the page s availabl e from within the Wireless section of the Setup page.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 38 Setup Basic Settings – Passw ord Settings Page Example The following illustration is an example of the Basic Settings – Password Settings page.
How Do I Configure the Gateway Cable Mode ms? 39 Configuring the Default Settings You can use the default settings, or, if your system requires different settings to operate correctly, you can change the de fault setting s usi ng the Setup Basic Settings – Network Configuration page.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 40 Setup Basic Settings – Network C onfiguration Page Description The following table provides a descriptio n of the fields within the Setup Basic Settings – Network Configuration page.
How Do I Configure the Gateway Cable Mode ms? 41 Function Keys The following function keys appear on the Setup Basi c Settings – Network Configuration page.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 42 Setup Basic Settings – IP Ma nagement Page Description The following tables provide a descriptio n of the fields within the Setup Basic Settings – IP Management page.
How Do I Configure the Gateway Cable Mode ms? 43 Reserving IP Addresses Use the Setup Basic Settings – Fixed C PE IP Assignment page to reserve IP addresses to be issued by the DHCP server in the gateway to sp ecific devices on the LAN.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 44 Setup Basic Settings – Fixed CPE IP Assignment Page Description The following tables provide a descriptio n of the fields within the Setup Basic Settings – Fixed CPE IP Assignment page.
How Do I Configure the Gateway Cable Mode ms? 45 Enabling and Disabling Advanced Features Use the Setup Advanced Settings – Options page to enable or di sable advanced features on your network. Whe n the wireless interface is disable d, the tran smitter is turned off.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 46 Setup Advanced Settings – Options Page Description The following table provides a descriptio n of the fields within the Setup Advanced Settings – Options page.
How Do I Configure the Gateway Cable Mode ms? 47 Configuring IP Address Filters Use the Setup Advanced Settings – IP F iltering page to configure IP address filters.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 48 Configuring MAC Address Filters Use the Setup Advanced Settings – MA C Filtering page to config ure MAC address filters. These filters allow you to deny or bloc k access to the Internet by the individual MAC addresses listed in the table.
How Do I Configure the Gateway Cable Mode ms? 49 Setup Advanced Settings – MAC Filtering Page Description Use this page to enter the MAC address or MAC add resse s of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 50 Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings – Port Filtering page to configure and en able TCP and UDP port filters. These filters pr event a range of TCP/UDP ports from accessing the Internet.
How Do I Configure the Gateway Cable Mode ms? 51 Configuring Port Forwardi ng for Local IP Addresses Use the Setup Advanced Settings – Port Forwarding page to configure p ort forwarding for local IP addresses. Port forwarding allo ws you to run a server on the LAN by specifying the mapping of TC P/UDP ports to a local P C.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 52 Setup Advanced Settings – Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming.
How Do I Configure the Gateway Cable Mode ms? 53 Configuring TCP/UDP Port Triggers Use the Setup Advanced Settings – Port Triggers page to configure TCP/UDP port triggers. Port triggering is similar to port forwarding but is dynamic. In other words, the system does not hold the port s open indefi nitely.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 54 Setup Advanced Settings – Port Triggers Page Description Use this page to enter and enable the po rt forwarding trigger and target range start and end ports along with protocol in formation in the appropriate fields.
How Do I Configure the Gateway Cable Mode ms? 55 Configuring the DMZ Host Use the Setup Advanced Settings – DMZ Host page to configure an IP addre ss that is visible to the WAN.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 56 Configuring Web Page Filter ing, Parental Control, and Firewall Protection Use the Setup Firewall – Web Filters page to co nfigure Web page filtering and firewall protection. This page allows you either blo ck or allow Internet access based on keywords and/or domain n ame s.
How Do I Configure the Gateway Cable Mode ms? 57 Setup Firewall – Web Filters Page Description This section describes the section headings and fields descriptions of the Setup Firewall – Web Filters page.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 58 Keyword and Domain Blocking Keyword and Domain blocking allows you to restri ct access to Internet sites by blocking access to those sites ba sed on a word or a text string contained in the URLs used to access those Internet s ites.
How Do I Configure the Gateway Cable Mode ms? 59 Configuring Firewall Time of Day Access Filters Use the Setup Firewall – Time of Day Access Filter page to block all traffic to and from specific computers based o n the da y of week an d the time of day.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 60 Configuring Firewall Event Logging and E-mail Alerts Use the Setup Firewall – Event Logging page to access the firewall event log an d allows you to enter your e-mail address in orde r for you to re ceive e-mail alerts related to firewall attacks by hackers.
How Do I Configure the Gateway Cable Mode ms? 61 Setup Firewall – Event Logging Page Description The Setup Firewall – Event Logging page show s events captured by the firewall.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 62 Configuring Your Wireless Access Point Parameters Use the Setup Wireless – Basic page to configu re your wireless access point (WAP) parameters, include d SSID and chann el number.
How Do I Configure the Gateway Cable Mode ms? 63 Setup Wireless – Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Basic pag e. If you make changes in the Setup Wireless – Basi c page, click Apply to apply and save your wireless basic settings.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 64 Configuring Your Wireless Ne twork Privacy and Encryption Parameters Use the Setup Wireless – Privacy page to configure your WAP wire d equivalent privacy (WEP) encryption keys and authenticatio n.
How Do I Configure the Gateway Cable Mode ms? 65 Setup Wireless – Priv acy Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Privacy page. If you make changes in the Setup Wireless – Privacy page, click Apply to apply and save your wireless privacy settings.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 66 64 Bit Keys For use with Encryption Mode set to 64-bit encryption. Enter 5-byte values for a Key. You do not have to set all four Keys. Only one Key is used for a home network. Each value is represented in hexade cimal.
How Do I Configure the Gateway Cable Mode ms? 67 Configuring Wireless Acce ss Point Access Control Use the Setup Wireless – Access Contro l page to co nfigure you r configure your wireless acce ss point access cont rol.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 68 Setup Wireless – Access C ontrol Page Description This section describes the section headi ngs and field descriptio ns of the Setup Wireless – Access Control page.
How Do I Configure the Gateway Cable Mode ms? 69 Function Keys The following function keys appear on the Setup Fire wall – Event Logging page. Key Description Apply Applies and saves the values you .
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 70 Setup Wireless – Advanced Page Example The following illustration is an example of the Setup Wirele ss – Advanced page.
How Do I Configure the Gateway Cable Mode ms? 71 Setup Wireless – Adva nced Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Advanced page. If you make changes in the Setup Wireless – Advanced pag e, click Apply to apply and save your wireless advanced settings.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 72 Having Difficulty? Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your ar ea, data service may be made available with or without subscribing to cable TV serv ice.
Having Difficulty? 73 Common Troubleshooting Issues I don’t understand the front panel status indicators. See Front Panel Status Indicator Functions , later in this guide for more detailed information on the front panel status indicato r operation and function.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 74 Tips for Improved Perfor mance Check and Correct If your cable modem does not perform as expected, the followi ng tips may help. If you need further assistan ce, conta c t your cable service provider.
How Do I Renew the IP Address on My PC? 75 How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem i s online, it is possible that your PC did not renew its IP address.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 76 Front Panel Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrat es the sequ e.
Front Panel Status Indicator Functions 77 Special Conditions The following chart descri b es the appea rance of the cable modem front panel status indicators during special conditions to show that you have been denied network ac ce ss.
WebSTAR DPR2320 and EP R23 20 Gateway Cable Modems User ’s Guide 78 Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered tra de marks of Scientific-Atlanta, Inc. WebSTAR, DPR2320, EPR2320, and “Brin ging the Interactive Experience Home” are trademar ks of Scientific-Atlanta, Inc.
FCC Compliance 79 FCC Compliance United States FCC Compliance This equipment has been tested a nd found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designe d to provide reasonable protection against harmful interference i n a residential installation.
For Information If You Have Questions If you have technical questions, contact your local cable service provider. Bringing the Interactive Experience Home Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway , Box 565447 La wrenceville, GA 30042 770.236.5000 w ww.
An important point after buying a device Scientific Atlanta DPR2320TM (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Scientific Atlanta DPR2320TM yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Scientific Atlanta DPR2320TM - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Scientific Atlanta DPR2320TM you will learn all the available features of the product, as well as information on its operation. The information that you get Scientific Atlanta DPR2320TM will certainly help you make a decision on the purchase.
If you already are a holder of Scientific Atlanta DPR2320TM, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Scientific Atlanta DPR2320TM.
However, one of the most important roles played by the user manual is to help in solving problems with Scientific Atlanta DPR2320TM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Scientific Atlanta DPR2320TM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
