Instruction/ maintenance manual of the product VPC-CS1EX Sanyo
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VPC-CS1EX VPC-CS1 VPC-CS1GX VPC-CS1PX VPC-CS1TA GUIDE FOR BASIC OPER ATION Dual Camera Please re ad these i nstru ctions carefu lly before usi ng the ca mera. Make sure to read a nd under stand the separate booklet “S AFETY M ANUAL ”. K eep this manual in a safe place f or la ter reference.
i English War n i ng TO PREVENT THE RISK OF FIRE OR ELECTR IC SHOCK, DO NOT EXPOSE THIS APPLIANCE T O RAIN OR MOISTURE k FOR AMERICAN USERS The following advisor y is included in accordance with the l.
English ii FOR USERS IN THE USA About the battery char ger IMPOR T ANT SAFETY INSTR UCTIONS – SA VE THESE INSTR UCTIONS D ANGER – T O REDUCE THE RISK OF FIRE O R ELECTRIC SHOCK, CAREFULL Y FOLLO W THESE INSTR UCTIONS h For connection to a suppl y not in th e U.
iii English P ARA LOS USU ARIOS DE EE.UU . Acerca del ca rgador de baterí as INSTR UCCIONES IMPOR T ANTE SOBRE DE SEGURID AD - GU ARDE EST AS IN STRUCCIONES PELIGRO - P ARA REDUCIR EL RIES GO DE INCE NDIO O DESCARGA S ELÉCTRICAS, SIGA CUID ADOSAMENTE EST AS INSTR UCCIONES h Par a la conexión a una red de alimentación que no sea d e EE.
English iv k FOR CANADIAN USERS i This Class B digital app aratus complies with Canadian ICES-003. k FOR EU USERS The sym bol mar k and recyclin g system s describe d below apply to EU countr ies and do not ap ply to co untries i n other areas of the wor ld.
v English HO W T O READ THIS M ANU AL For f irst -time u sers Please read this m anual to familiarize yourse lf with your camera ’ s oper atio n. ↓ T o use the variou s camer a featur es The Ins truc tion Ma nual that explains the features in de tail c an be obtai ned from our website (page 4 5).
English vi SHOO T , PLA Y B A CK AND SA VE Prep arin g the ca mera 1 Insert the battery pack. 2 Insert the SD Memor y Card. h An SD Memor y Car d is not included w ith your camera. Please purchase a commercially s old card. h In this manual, the SD Memo ry Car d is referred to as the “ca rd”.
vii English Shooting 1 Press t he ON/OFF button for at least 1 secon d to turn the came ra on. h If the scr een to set the date an d time a ppears, press th e MENU button 2 times to c ancel it. For ho w to se t the da te and tim e, see pa ge 22. 2 Reco rd.
English viii Befo re capt uring those important sho ts, be sure to fir st take a test shot to confirm th at y our camer a is set up and re ady to go i Sanyo declin es any clai m for compensa tion for rec orded co ntent s etc. i n case of phot ographi ng or rec ording failure du e to a chance camera or car d fl aw .
ix English 2 Sele ct “DE LETE”, and pre ss the SET button. 3 Select “DELET E SINGLE”, and press the SET bu tton. 4 Sele ct “DE LETE”, and pre ss the SET button. h If you press [ G ] or [ H ] , the s creen to delet e a different file will appear.
English x Burn your recorded video c lips onto a D VD Using th e supp lied CD-ROM (X acti Soft ware CD), you can store your captured images on a D VD . Install application program 1 Set the supplie d CD-ROM in yo ur comput er’s DVD drive . h The installation window opens.
xi English Copy data fr om you r camera to the computer Conn ect your camera to a compu ter , and c opy the desire d data to t he compute r . 1 Turn on the comp uter, an d use the su pplie d dedica ted USB interfac e cabl e to co nnect y our came ra to th e comp uter.
English xii 3 Sel ect “ COMPUTE R”, and p ress the SET butt on. h The sc reen t o se lect t he compute r connecti on mode appear s. 4 Select “CARD READER”, and press the SET button.
xiii English Burn video clips onto a D VD (f or Windows Vista users) Here ’ s how to write your recor ded data on to a D VD in the M PEG2 forma t. For informati on on o ther opera tions, please see the Hel p file f or T otalMed ia Extreme . 1 Inser t a blan k DVD in your co mputer’s DVD driv e.
English xiv 3 Click the [ Create vi deo] icon. h The T otalM edia Stud io scree n appear s. [New D VD project ].
xv English 4 Clic k [New D VD pro ject ]. h The scr een to cre ate a video clip to burn to D VD appears. [Inser t video ].
English xvi 5 C lick [ Inser t vide o]. h The scre en to select the video clip file to burn to D VD appears. h Click on the file you wish to burn to D VD . h T o select multiple files, keep the [Ctrl] key pressed while se lecting files. 6 C lick th e [Open] butt on.
xvii Engl ish 7 Click the [Des ign] tab . h The scr een to desig n the title menu that is shown w hen the D VD is pla y ed ap pear s. h Select o ne of the designs.
English xv iii 8 Click the [ Produce ] tab . h The scre en to bur n files to the D VD appe ars. 9 C lick t he [Bur n] butt on. h A window appears a sking if you wish to save the proje ct. h Saving the project will save your settings from steps 5 thr ough 7 .
xix English 10 Click the [Yes ] butto n. h The scr een to save the proje ct appear s. h Assign a suitable file n ame for the pro ject. 11 Click the [Sav e] bu tton. h The cur rent proje ct is saved, and th e D VD burn proc ess begin s. h When th e burn proce ss is complete d, a window appea rs to inform you that the proces s is done.
English xx CA UTION Does t he win dow requ estin g confi rmati on t o enabl e th e MPEG -2 Codec appear ? When usin g T otalMed ia Extreme for the first ti me, a window reques ting you to confir m activati on of the M PEG-2 Cod ec appear s duri ng the pr ocedure.
xxi English Europe T el: +35 3 (0) 61- 70208 7 Web: http:// www .arcsoft.com/en/ suppor t Email Sup por t: euros uppor t@arcso ft.com Hour s: M-Th from 8:30am - 5:30pm G MT (excluding holidays obser v.
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1 English CON TENT S HOW T O READ THIS MA NUAL ............... ........... ................ ............... ... v CHECKI NG THE INCLUDED ACCESSORIES .... ................ ............... ... 3 How to use th e accessorie s .......... ................ .
English 2 PLAYBACK PLAYIN G BACK VIDEO CL IPS AND STIL L IMAGES ............... ........... 39 How to sav e one f rame from a video clip as a still image ....... ......41 CONNECTING TO A TV CONNECTIN G TO A TV .. ................ ........... .
3 English CHECKIN G THE INCLUDED A CCESSORIE S i Xacti Software CD (CD-ROM) (page x) : 1 i Li-io n batte ry pac k: 1 i Lithi um-ion batte ry pac k char ger a nd pow er cor d: 1 i Dedicated USB interfa.
English 4 i SAFETY MANU AL (safety p recaut ions booklet ) Please read th is booklet carefu lly before using t he camera. i QUICK GUIDE.
5 English How to use the access ories k Handstrap 通りにくい時は 先の細いもので 引き出してくだ さい。 If it is difficu lt to threa d the loop through the eyelet, use a fine- tipped object to pull it throu gh.
English 6 k How to att ach the le ns ca p 12 34 ▲▲.
7 English ABOU T THE CARD Media cards that can be u sed with th is camera The typ e of card that can be inse rte d into and used with th is camera is: i SD Memo ry Card i SDHC Memory Card i SDXC Memor.
English 8 SETUP SETUP SETUP P AR TS NAMES Front Bottom Lens Monito r unit Batter y cover T e rmin al cov er LED light unit Stereo microphone i In contrast to a flash, the LED ligh t does not emit a s trong light. It is useful for illuminating subjects when taking m acro (close-up) shots .
9 English Rear Multi-indicator [ ] button [ ] button MENU button Moni tor SET button ON/OFF butto n REC/PLA Y button Card slot cov er Zoom switch [T]/[W] Arrow keys Photo shooting button Video recordi.
English 10 SETUP CHARGING THE BA TTER Y P A CK Please c harge the suppli ed batter y pa ck before using i t. 1 C onnect the s upplied p ower cord t o the socket on th e batter y pa ck char ger. h Inser t the connector straig ht and securely . 2 Insert the ba ttery pa ck in the batter y char ger.
11 English Charging the batte ry pack Be sur e to fully cha rge the su pplied o r separately s old batt ery p ack before usin g it in yo ur ca mera . F or ch argi ng the bat tery pac k, use th e supp lied charger. Char ge the bat tery pack if it is being u sed for the firs t time, and re charge i t whenev er the rema ining charge is low .
English 12 SETUP About the CHARGE indicator The CH ARGE i ndic ator sho ws th e stat us of the ba tte ry pack and t he ch arger . Please r efer to the following table if the indica tor flashes a bnorma lly .
13 English INST A LLING THE CARD Be sur e to format a newly purc hased card or one th at was used in anot her device before using it in your ca mera (page 14). I f an unform atted car d is used, the card it self may become u nusable. <When r emoving the card.
English 14 SETUP CA UTION Do not attempt t o forcibly remove the card i Doing s o may damage th e card or the stored files. If the multi-indicat or is flash ing red... i Nev er rem ove the card wh en the mul ti-indica tor is fla shing re d, as doi ng so may result in loss of file s stored in t he card.
15 English INST A LLING THE B A TTER Y P A CK Please charge the supplied batter y pa ck bef ore using it. ▲ 2 Open the batter y cover. 3 Inser t the batter y pack. *The ba tter y must be cor rectly orient ed in re lation to th e ter minals. 4 Close the batt ery cover .
English 16 SETUP Installing the DC adaptor (sold separately : V AR-A3U/A3EX) 3 Close 1 Inser t 2 Set th e cord in the groove.
17 English CAUT ION Does the batte ry pack a ppear swollen? i The lithiu m-ion batter y u sed in this ca mera may expand slightly when stored i n a hot e nvironment or repeated ly used, but this is not a safety hazard.
English 1 8 SETUP About the temperature alert icon Dur ing camera use, if the t emperature of the ba tter y or insid e the ca mera (excluding the b atter y) r ises, a tempera ture ale rt icon will appear a s describ ed below.
19 English TURNING THE CAMERA ON AND OFF T urning on the camer a 1 Open the monito r unit, and pr ess the ON /OFF button for at least 1 secon d. h If you brie fly press the ON/O FF button, once, the came ra will switch to the power sav e mode. T urning off the camera 1 Press t he ON/OFF button f or at leas t 1 secon d.
English 20 SETUP T urning on the camera when the power save (sleep) mode is active In order to preser ve battery pack power , the power sav e (sleep) function will automat ically tu rn o ff the came ra after ab out 1 mi nute of no u se dur ing shooti ng, or abo ut 5 minutes of no u se dur ing playback (factor y-prese t setting).
21 English HINT T o immed iately activate the power save mo de i Press the O N/OFF button briefly to activate the power save function. About t he sta ndby mode i T o turn off the camera on ly briefly , you can clos e the monitor unit to put the camera in the stan dby mode.
English 22 SETUP D A TE AND TIME SETTING The camera will record the date and time an image or audio reco rding is taken so t hat you can disp lay them dur ing playback. The refore, before captur ing images, m ake sure the co rrect date and time a re set.
23 English 3 Set th e cloc k. 1 Select “TIME”. 2 Press the SET button. h The Se t Tim e Sc reen appears. 3 Set the time to “19 :30”. h The time is se t in t he following order : Set the ho ur → Set th e minute. h A 24-ho ur clock is use d for the time dis play .
English 24 SETUP 5 Pre ss the M ENU but ton. h The da te and ti me setting is comple ted. h T o display the Reco rding or P layback Screen, pre ss the MENU button. HINT i Under norm al condi tions, while th e batte ry p ack is being re placed, an inter nal batte ry will maintain the date and tim e settings.
25 English SWITCHING BETWEEN THE RECORDING MODE AND PLA YBA CK M ODE Switch between the recordi ng mode (for recordi ng) and th e playback mode (for viewing your rec orded images). 1 Turn on the camera (pa ge 19). 2010.12.24 1 8 :41 100-0006 6.5MB 00:00:05 8 M Full-HD 100-0006 00:00:05 6.
English 26 SETUP SWITCHING THE OPERA TING MODE The “S IMPL E mode ” compris es onl y tho se func tion s that are mos t ofte n used and nece ssar y to ope rate the cam era, whil e the “NO RMAL mo de” en ables full use of all th e camera’s many function s.
27 English Acces sing/exiting the SIMPLE /NORMAL Mode Men u Scr een 1 Set t he came ra to t he record ing or playbac k mode (page 2 5). 2 Select the d esire d oper ating mode (p age 26 ). 3 If the M enu Scre en is no t displ ayed, press the MENU b utton.
English 2 8 SETUP Using the SIMPLE Mode Menu 4 Press [ I ] or [ J ] to s elect th e item you wish to ch ange, a nd pre ss the SET button . h The S etting Scr een for the s elected it em appea rs.
29 English Using the NORMAL Mode M enu 4 Pres s [ I ] or [ J ] to select a tab. h The Me nu Screen for the select ed tab appears. 5 Pres s [ H ]. 3 2 1 2 3 1 S S N N OK RECORDING MENU VIDEO PHOTO SCEN.
English 30 SETUP 6 Press [ I ] or [ J ] to s elect th e item you wish to ch ange, a nd pre ss the SET button . h The S etting Scr een for the s elected it em appea rs.
31 English SHOO T ING SHOO T ING VIDEO CLIP RECORDING 1 Turn on the camera (pa ge 19), and set it to the rec ordi ng mode (page 25). 2 Press th e [ ] butt on. h Recordi ng begins. h It is not n ecessar y to keep th e [ ] bu tto n pres sed w hile recording.
English 32 SHOOTING SHOO TING SINGLE SHO TS Capture a still image (single-sh ot). 1 Tur n on th e camer a (page 1 9), and se t it to t he reco rding mode (page 2 5). 2 Press the [ ] butt on. 1 Press the [ ] but ton halfw ay . h The auto focus operates, and the i mage is focused (focus lock).
33 English HINT Adjust ing the monitor brig htness i While the Re cording Screen is active , you can qu ickly access the scree n for adjusting th e bri ghtness of the monitor by pressing the ME NU button for at le ast 1 s econ d. What i s the ca mera fo cusin g on? i A targ et mar k & on the m onitor shows the ar ea the camera is focusing on.
English 34 SHOOTING Using the LED light The LED light can b e used for macro photography to illuminate close-up subjec ts in dimly lit surroundings. When u sing the LED l ight, set the focus range (page 45) to super ma cro + . 1 Display th e SIMPLE Mode Recordin g Menu (page 27), se lect the LED ligh t set ting, an d pres s the SET b utton.
35 English CAUT ION Is the recorded im age dark? i In contrast t o a flash, the LED light do es not emit a stro ng light. It is u seful for illuminating subject s when taking macro (close-up) shots. i When the LED li ght is u sed, the e dges of the captur ed image may appear dark.
English 36 SHOOTING SHOO T A STILL IMA GE WHILE RECORDING A VIDEO CLIP Y ou can capture a still image (a single-s hot) while recording a video clip. 1 Tur n on th e camer a (pag e 19), and set it t o the recordin g mode (pa ge 25). 2 Press the [ ] button.
37 English HINT i When the rem aining video recording time becom es approximately 50 seconds, it will no longer be possible to capture a still image wh ile recording a video clip.
English 3 8 SHOOTING MA CRO-PHO T OGRAPHY (ZOOM) Y ou r camera ha s two zoom functi ons: optic al zoom an d digital zoom . 1 Point the camera lens at the subje ct. 2 Push the z oom switch toward [T/ ] ] or [W/ P ] to comp ose the d esire d imag e. [T/ ] ]: Zoom in on th e subject.
39 English PLA YBA CK PLA YBA CK PLA YING B A CK VIDEO CLIPS AND STILL IMA GES 1 Set th e cam era to th e pl ayback mode (page 25). 2 Selec t the im age to play ba ck. h Use the a rrow keys to move the orang e frame to the fil e you wish to play back.
English 40 PL A YBAC K Video clip pla ybac k operation HINT If the a appe ars on the p layback Scre en... i The a icon appears when pla ying back a file that was sav ed in segments (page 4 5). T o d o this.. . Do this Nor mal forward playback Press th e SET button.
41 English How to save one f rame from a vid eo clip as a still image 1 Play b ack the vi deo cli p. Pause th e playbac k at the p oint you wish to “snap” a photo . 2 Pres s the [ ] bu tton . h The screen to select th e aspect ratio of the still image appears.
English 42 CONNECTING T O A TV CONNECTING TO A TV CONNECTING TO A TV CONNECTING T O A TV By con nec tin g the camer a t o a TV , y ou ca n pla y bac k the reco rde d file s on t he TV .
43 English Connecting to a video input terminal Use th e supplie d dedicated A V interface cable to connect to a TV . Connecting to the HDMI terminal Use a separately sold min i-HDMI cable to co nnect to a TV . Supp lied de dica ted A V interface cable To U S B / A V term inal Set t he in put to “VIDEO ”.
English 44 CONNECTING T O A TV PLA YING B A CK ON A TV i After co nnecting the ca mera to the television, switch the TV input to the ter minal to which the camera is connected . i The playback me thod is t he same a s when viewing i mages o n the camera’s monitor .
45 English OBT AINING THE INSTR UCTION MANUAL OBT AINING THE INSTR UCTION MANUAL OBT AINING THE INST R UCTION MANU AL The Inst ructi on Manual tha t explains the feature s in deta il can be d ownloaded from ou r websi te. i “Adob e Reader” is requ ired to view th e Instru ction Manual .
English 46 OBT AINING THE INSTRUCT ION MANU AL SWITCHING BETWEEN THE RECORDING MODE AND PLAYBACK MODE SWITCHING THE OPERATING MODE Swit chin g bet ween t he SIMP LE and NORM AL mo des Accessing/ exiti.
47 English Focus m ode setting Light- measuring mode sett ing ISO sensitivity settin g RECORDING MENU 3 Whit e bal ance set ting Exposure s etting Subj ect chas er s ett ings High sensitivity mo de se.
English 4 8 OBT AINING THE INSTRUCT ION MANU AL APPENDICES COMMONLY ASKED QUESTION S TROUBLESHOOTING Camera Notes r egarding the Scene Select fe ature and filters SPECIFICATIONS Camera Camer a connecto rs Battery life Possible N o.
49 English Ho w to o btai n the Ins truct ion Man ual The Ins truc tion Manual that explains the camera functions in detai l can be obtai ned from the SANY O website. 1 Insert t he supplie d Xacti S oftware CD in y our comp uter's CD dr ive. 2 On th e installa tion sc reen, cli ck [Go to Xacti CS1 Web S uppor t Page].
English 50 ABOUT THE EYE-FI TRANSFER FEA TURE ABOUT THE EYE-FI T RANSFER FEA TURE ABOUT THE EYE-FI T RANSFER FEA TURE ABOU T THE EYE-FI TRANSFER FEATURE By inser ting a commercially s old Eye-Fi card (SD card with wireless LAN) in your camera, you can easily uplo ad photos to your computer, a sharing site, etc.
51 English APPENDICES APPENDICES COMMONL Y ASKED QUESTIONS If you have a question a bout th e camera opera tion, you migh t find the a nswer in this compilatio n of comm only asked quest ions. Questio n Answer Action Po w e r Why doesn’t th e power tur n on? Due to cold temperatu res, the batter y pa ck temporarily lost its power .
APPENDICES English 52 Shooti ng Are th e settings retained ev en after th e camera is turne d off? — All settings except the s elf-timer and the exposure compens ation ar e retained ev en after the camera is tur ned off . Which r esolution setting sh ould I use? — Sel ect th e res olu tion setting ac cording to the in tended us e.
53 English Shoo ting What is the diff erence betwee n the digi tal z oom and the opt ical zoom? — Becau se shooti ng with the optica l zoom uses t he optics of a physical lens, you can shoot withou t losing minute details in the imag e.
APPENDICES English 54 Moni tor When used in cold weather , wh y does the image seem to leave trac es as it mov es ? Condition due to the monito r char act erist ics . Not a malfunc tion. Spots th at appear in the mon itor on ly appear in the monitor and will no t be rec ord ed with the imag es.
55 English Viewing image s Wh y is there no imag e ( z is sho wn) ? This may happe n when tr ying to play back images stored on a card from a different digital came ra.
APPENDICES English 56 Vie wing images Why isn’t the magni fie d imag e clear? Due to the characteri stics of the camera , magnif ied imag es appear l ess clear. Not a malfunc tion. Why isn’t the capture d image clear? The im age was captured usi ng the dig ital zoom.
57 English Misc. The “C annot edit vide o cli ps wi th unlike settings” message appea rs . Y ou have attempte d to join video clips having different resolu tions or frame rates.
APPENDICES English 5 8 Misc. Can I use my camera ab road? — When t he camera i s connecte d to a TV , you can switch the came ra’ s video output t o NTSC or P AL. If you h av e ques tions about accessor ies etc., pleas e consult with a deale r near you for advice.
59 English SPECIFICA TIONS Came ra Recorded image file format Still images: JPEG format (DCF , DPOF , Exif 2.2 compliant) Note: Designed m ainly by the Japan Electron ics and Infor mation T e chnology.
APPENDICES English 60 Still image shooting mode (recor ding resolution) J : 3264 × 2448 pixels (approx. 8 million pixels) ] : 3328 × 1872 pixels (approx. 6 million pixels, 16:9 asp ect ratio) y : 2048 × 1536 pixels (approx. 3 million pixels, low compression) z : 2048 × 1536 pixels (approx.
61 English Exposure contro l type Programma ble AE/Shutte r speed pr ior ity AE/ Aper ture pr iori ty AE/Manual exposure control Exp osur e comp ensat ion av aila b le (0 ±1 .8 EV i n 0.3 EV steps) Light-m easuri ng mode Multi-sec tion measur ing, center-weigh ted measur ing, spo t measur ing Range Normal mode: 50 cm (19.
APPENDICES English 62 Monitor 2.7" (6.9 cm) low-temperature polysilicon TFT co lor wi de liqu id crystal ( tran smi ssiv e), appr ox . 230, 000 pi xe ls Built-in flash No LED light working ran g e Approx.
63 English Camera connector s Batt ery l ife i Until ba tter y pack ru ns out wh en using a fully c harged ba tter y pack at a 25 °C (77 °F) ambient temperatur e. i The op eration tim e may vary depe nding on the cond itions of the ba tter y pac k and the co ndit ions of us e.
APPENDICES English 64 P ossible No. of Images/P ossible Shooting Ti me/ P ossible Recor ding Tim e i If the continuou s recordin g time of a voice memo e xceed s about 13 hour s, the reco rded file is saved once, and then recordi ng continu es in a n ew file.
65 English Concerning the multi- indicator The camera’s multi-indicator will light, flash, or b e off, depending on the different came ra operat ions.
APPENDICES English 66 Supplied battery pack c harger i When u sing the s upplied b atter y pack charg er abroad , the power cor d may need to be rep laced in acco rdance with loca l requir ements. Plea se contact your local dealer for details. Supplied Li-ion battery pack Pa r t N o.
67 English Other s Mac OS is a tradema rk of A pple Inc., r egistered in the U.S. and other countr ies. Micro soft and Windows are register ed trademar ks of Micros oft Cor poration i n the US A and o the r coun tries . Intel and Pentium are regi stered t rademar ks of Int el Cor poration (USA).
APPENDICES English 6 8 CA UTION i It is forbidde n to copy this m anual, who le or in par t, witho ut prior writt en per mission. i All images and illustration s given in this manua l are for explanation pur poses and may differ slightly f rom that o f the actua l product.
SANYO Electric Co ., Ltd..
An important point after buying a device Sanyo VPC-CS1EX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sanyo VPC-CS1EX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sanyo VPC-CS1EX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sanyo VPC-CS1EX you will learn all the available features of the product, as well as information on its operation. The information that you get Sanyo VPC-CS1EX will certainly help you make a decision on the purchase.
If you already are a holder of Sanyo VPC-CS1EX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sanyo VPC-CS1EX.
However, one of the most important roles played by the user manual is to help in solving problems with Sanyo VPC-CS1EX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sanyo VPC-CS1EX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
