Instruction/ maintenance manual of the product 4600 Avaya
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4600 Series IP T elephone Installa tio n Guide 555-2 33-128 Comco de 700 1978 58 Issue 1.5 June 2001.
Copyright and Legal Notices Notice Every effort w as made to en sure that the i nformat ion in t his d ocument w as comp lete an d accu rate a t the ti me of printing .
4600 Series IP T elephone Installation Guide Master T ab le of Conte nts Maste r TOC i 1 Introduction About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Inten ded Audience . .
4600 Ser ies IP T elephone Instal latio n Guide ii M aster TOC 4 Troubleshooting Guidelines Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 Erro r Co nditi ons . . .
Contents 1-i 1 Introduction About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Inten ded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4600 Ser ies IP T elephone Instal latio n Guide 1-ii.
About Thi s Guid e 1-1 1 Introduction 1 P r o g r a m About T his Guid e 1 This g uide desc ribes how to in stall th e 4600 Series IP T e lephone pr oduct l ine and trouble shoot problem s with the telepho nes. The 4600 Series IP T elephone product line i s a supp lemen t to the DEFINITY IP Solutio ns pl atform.
4600 Ser ies IP T eleph one Instal latio n Guide Document O rganiz ation 1-2 Change History 1 T erms Used in This Guide 1 Chapter 4 , ‘‘Tro ubleshoo ting Guide lines ’’ Describes error conditio ns and messages that may oc cur dur ing the insta llation o f the 46 00 Ser ies IP Te lephon es.
Introductio n Online Documenta tion 1-3 Conventi ons Used in Th is Guide 1 This g uide uses the fo llowing te xtual , symbol ic, and ty pograph ic c onvention s to h elp yo u interp ret informat ion.
4600 Ser ies IP T eleph one Instal latio n Guide Related Doc uments 1-4 Related Documents 1 ■ DEFINITY D ocumentati on Releas e 8.4 This doc ument de scrib es how to a dministe r a DEF INITY swit ch with R elease 8. 4 softwa re. This doc ument is p rovide d with the DE FINITY Rel ease 8.
Contents 2-i 2 4600 Series IP Telephone Installat ion Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -1 ■ IP Telephone Models . . . . . . . . . . . . . . . . . . . .
4600 Ser ies IP T eleph one Instal latio n Guide 2-ii.
Introductio n 2-1 2 4600 Series IP T elephone Installation 2 P r o g r a m Intr oduction 2 The new 4 600 Se ries IP T elepho ne produc t line us es Inter net Proto col (IP ) techno logy with Ethernet in terfaces. The IP tel ephones s upplemen t the ex isting D EFINITY IP So lutio ns platform.
4600 Ser ies IP T eleph one Instal latio n Guide Pre-In stallati on Chec klist 2-2 Software 2 As shippe d from the factor y , the 460 0 Series IP T el ephones d o not c ontain su fficient softwa re for registrat ion an d operati on. Whe n the phone is fir st plugge d in, a software d ownloa d from a T F TP server i s initi ated.
4600 Ser ies IP T eleph one Inst allatio n Pre-Ins talla tion Ch ecklis t 2-3 ! 10. 1 Categ ory 5 mo dular line cord is avai lable for the con nectio n betwee n the IP Telephone and the PC.
4600 Ser ies IP T eleph one Instal latio n Guide Assemb ling t he 4600 Se ries IP Telepho ne 2-4 Assembli ng the 4600 S eries IP T ele phone 2 Use the fol lowin g proced ure to as semble t he 4600 Series IP T e lephon e. During th e assemb ly , refer t o Figure 2 -1 on page 2-5.
4600 Ser ies IP T eleph one Inst allatio n Asse mbling the 4600 S eries IP Telep hone 2-5 Figure 2-1. Connection Jacks on a 4600 Series IP T elephone 1. Plug one end of t he H4DU 4 -conductor coiled han dset cor d into the teleph one and the other end into th e hands et.
4600 Ser ies IP T eleph one Instal latio n Guide Dynamic Addres sing Process 2-6 Dynamic Addr essing Proce ss 2 The foll owing desc ription of the pr ocess of installi ng the IP telepho nes assu mes that the proce ss is executed success fully . Onl y an init ial i nstallati on (out o f the bo x) is d escribed.
4600 Ser ies IP T eleph one Inst allatio n Dynam ic Ad dressi ng Pr oces s 2-7 Since th e read r equest pa cket m ay have to be s ent se veral ti mes, each time the RRQ message is sent , the fol lowin g messag e is dis played: 6.
4600 Ser ies IP T eleph one Instal latio n Guide Dynamic Addres sing Process 2-8.
Contents 3-i 3 Local Administrative Opt ions Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -1 Enter ing Dat a for Adm inis trati ve Opti ons . . . . . . . . . . . . .
4600 Ser ies IP T eleph one Instal latio n Guide 3-ii.
Introductio n 3-1 3 Local Administrative Opt ions 3 P r o g r a m Intr oduction 3 After yo u have succ essful ly insta lled a n IP T e lephon e, you may be inst ructed to admi nister o ne of the f ollo wing o pti ons. W ARNING: Perfor m these pr ocedur es only if inst ructe d to do so by the system or LA N adminis trator.
4600 Ser ies IP T eleph one Instal latio n Guide Pre-In stallati on Chec klist f or Sta tic Addr essin g 3-2 3. If a numeric digit is entered for a value or for a fiel d of an IP addres s or subnet ma sk after onl y a zero h as been e ntered, the new di git wil l repla ce the ze ro.
Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-3 Use the fol lowin g proced ure to in voke manual addres s inform ation pr ogrammin g. 1. Start ma nual ad dress program ming by p erforming one of th e foll owing step s: a. During normal DHCP processing, pres s the * k ey before the DHCP proces s complete s.
4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-4 4. Enter the appropr iate val ue for the port number fo llowed by the # bu tton. The foll owing message is disp layed : where “n nn.nnn. nnn.nnn ” is the value of the Ga teway/r outer IP addres s.
Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-5 One of the follow ing texts is dis played left -justifi ed at t he top o f the disp lay , depen ding o n the current s tatus of 802.1 Q: 2. Press the 1 or 0 b utton to turn 8 02.1Q on or off respectiv ely .
4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-6 wher e dd is the value o f the Differe ntial Services signal ing para meter . 7. Enter a v alid val ue (betwe en 0 and 63) for th e new va lue of the Di fferential Service s signal ing paramete r .
Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-7 The foll owing tex t is displ ayed left- justified at the to p of the display : Press t he * button to te rminate the proce dure, or the # bu tton to save t he new v alues. If you press the # butt on, the foll owi ng text is displ ayed.
4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-8 Reset System V a lues 3 Use the fol lowin g proced ure to r eset all system initia liza tion val ues to the applic ation softwa re default v alues .
Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-9 If you pr ess the # button, the fol lowing text is displayed left-j ustified at the t op of the display while the system value s are res et to def aults: Once the system v alues are reset, the fol lowing pr ompt is d isplayed: 3.
4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-10.
Contents 4-i 4 Troubleshooti ng Guide lines Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 Erro r Co nditi ons . . . . . . . . . . . . . . . . . . . . . . . . . . .
4600 Ser ies IP T eleph one Instal latio n Guide 4-ii.
Introductio n 4-1 4 T roubleshooting Guidelines 4 P Intr oduction 4 This cha pter d escrib es problem s that m ay oc cur duri ng instal latio n of the 4600 Ser ies IP T ele phones and pos sible w ays of resol ving these p roble ms.
4600 Ser ies IP T eleph one Instal latio n Guide The View Administr ative O ption 4-2 DTMF T ones 4 The fail ure to he ar DTMF to nes sent by a fa r-end 4 600 Se ries IP T elephon e does not requ ire any action on the us er ’s part. The TN2 302AP boa rd does not pas s in-ba nd DTMF tones.
T roubles hooting G uide lines Error Mess ages 4-3 Err or Messages 4 The 4600 Series IP T elepho nes issue mess ages in E nglish only . Th e IP T elepho nes also displa y message s from th e swit ch, whi ch ou tside the United S tates may issue message s in t he loc al langu age.
4600 Ser ies IP T eleph one Instal latio n Guide Error Mes sa ges 4-4 Gateway Error CAUSE: DE FINITY Rel ease 8.4 d oes not ha ve an H.323 s tation extension f or this telepho ne. RESOLUTION: On the stati on admini stratio n screen, ens ure the DCP set be ing al iase d for this IP telep hone ha s an H.
T roubles hooting G uide lines Error Mess ages 4-5 Resource E rror CAUS E: DEFINITY rejects the registratio n request. RESOLUTION: Verify DEFINITY A dministratio n to ens ure the telephone ’s prop er IP add ress, e xtension , and pa ssword are being us ed.
4600 Ser ies IP T eleph one Instal latio n Guide Error Mes sa ges 4-6.
Scenar ios for the Restar t Proce ss A-1 A Appendix A P r o g r a m m Scenarios for the Restart Pr ocess 4 The seq uence of the res tart pr ocess d epends on the sta tus of the boot and app licatio n file s. This appendix explain s the different sce narios pos sible.
4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-2 Boot file Needs to be Upgraded 4 1. The foll owing message is disp layed : 2. While th e hard ware is being ini tiali zed, t he followi ng mes sage is disp layed: 3.
Append ix Scenar ios for the Restar t Proce ss A-3 6. The sof tware che cks whether sufficient I P addres s infor mation has been downloaded . In thi s scenar io, it is disc overed that s ufficient in formati on has not been dow nloaded.
4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-4 13. While ei ther the new appl ication file i s uncom presse d into R AM, the following mess age is display ed.
Append ix Scenar ios for the Restar t Proce ss A-5 Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded 4 1. The foll owing message is disp layed : 2. While th e hard ware is being ini tiali zed, t he followi ng mes sage is disp layed: 3.
4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-6 7. The foll owing message is disp layed while the TF TP process is i nvoke d: The numb er of pin gs is incre mented onc e per second, until the TF TP se rver r esponds .
Append ix Scenar ios for the Restar t Proce ss A-7 3. While ei ther the applic ation file is uncompr essed i nto RAM , the fol lowin g messag e is display ed: Since th is takes a while, asterisk s, then per iods, th en ast erisks a re disp layed on the sec ond line to i ndicate th at som ething is happe ning.
4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-8.
An important point after buying a device Avaya 4600 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 4600 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 4600 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 4600 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 4600 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 4600, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 4600.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 4600. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 4600 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
