Instruction/ maintenance manual of the product 4400 Avaya
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IP Office 4400, 4600, 6400 & TransTalk MDW 9040 Telephones 40DHB0002USAL - Issue 6 (04/25/2003).
Introduction Page ii Lock/Unlock the P hone .............................. 20 Introduction .............................. 3 Contents Change the Logi n Code ............................. 21 4400, 4600 and 6400 Te lephones ............... 3 Change the Ext ension Name .
Introduction Page 3 Introduction 4400, 4600 and 6400 Telephones This guide covers the use of 4400, 4600 and 6400 series tele phones on IP Office telephone systems.
Introduction Page 4 Phone Key Symbols Your phone may use either text or icon markings for some keys. • Spkr: The light above the key is lit when working handsfree. See "Handsfree Operation" on page 11. • Mute: The light above the key is lit or blinking when using mute.
Introduction Page 5 The Display B • Phone locked: Internal calls only, see "Lock/Unlock the Phone" on page 20. D • Call Forwarding On: See "Call " on page 14. G • In Group: H • Held Call: Shows the number of held calls, see "Holding Calls" on page 17.
Making Calls Page 6 Making Calls Make a Call All phones in these series have a handsfree speaker so that you can dial and hear the call progress without having to pickup the handset. On some models this facility is only one-way so you must use the handset to be heard once the call is connected To make a call : 1.
Making Calls Page 7 Redial The phone stores a record of the numbers that you have dialed. You can display and select a number from that record. 4406D+, 4606D+ and TransTalk ® MDW 9040 sets can use redial. When the button is pressed, the last number that was dialed is used.
Making Calls Page 8 Arrange a Callback If an extension is busy, or does not answer when you call you can arrange a callback rather than leave a message. With a callback set, after that extension is next used you phone will ring and when you answer the extension is rung.
Answering Calls Page 9 Answering Calls Answer a Call To answer a call : 1. Your display will show whatever information the system has about the calling party. 2. Press Spkr to answer handsfree or pickup the handset. Internal Auto-Answer Internal auto-answer connects your internal calls after just one ring.
Answering Calls Page 10 Answering a Message Indicator If another extension has left you a message or you have voicemail, then your lamp is lit. Note: If you have voicemail ringback sw itched on, then whenever you have new messages the voicemail system w ill ring you after you use the phone.
Other Call Controls Page 11 Other Call Controls Account Codes You can enter an account code during a call. Some extension may also be required to enter an account code before making a call. 4406D+, 4606D+ and TransTalk ® MDW 9040 users must enter the account code via a short code.
Other Call Controls Page 12 Drop a Call You can use this function to disconnect a caller. This feature can also be used with conferencing - See "Conferencing Calls" on page 13. 4406D+ and 4606D+ sets should have a Drop button programmed on the phone.
Other Call Controls Page 13 Conferencing Calls The number of callers that you can have in a conference depends on the telephone system. Contact your System Administrator for details. Note that 4600 series telephones cannot add callers to a conference when working handsfree.
Diverting Calls Page 14 Diverting Calls Switch Divert On 4406D+, 4606D+ and TransTalk ® MDW 9040 users must use shortcodes to activate these features. To set the divert all calls (unconditional) number and modes : 1. Press Menu twice. 2. Press and select ProgA .
Diverting Calls Page 15 Send All Calls (Do Not Disturb) When on, all your callers either hear busy tone or are diverted to voicemail if installed. The System Administrator can setup a list of exception numbers for you who can still call you during Do Not Disturb.
Hold, Park & Transfer Page 16 Hold, Park & T ransfer Parking Calls You can park a call or several calls. You are then free to make and receive other calls.
Hold, Park & Transfer Page 17 Holding Calls The system automatically reconnects held calls after a set period, the default setting is 2 minutes. To display held calls : 1. An H on your display indicates that you have a held call. 2. Press Menu twice.
Phone Controls Page 18 Phone Controls Labeling Softkey Functions You can rename the softkey functions that appear when you press Menu . Note that this doesn't affect the function names shown when you select Prog or Admin . 4406D+, 4606D+ and TransTalk ® MDW 9040 users do not have access to this feature.
Phone Controls Page 19 Display Call Information You can display information about which number another extension is calling. To display call information : 1. Press Menu twice. 2. Select Call . 3. Enter the extension or group number (use the top-left display key to backspace).
Phone Controls Page 20 Hot Desking Hot desking is the ability to log on at any phone on the system and have that phone adopt your user settings until you log off. You cannot use hot desking unless the System Administrator has allocated you as a hot desking user.
Phone Controls Page 21 Change the Login Code This changes the user's Login Code, used for functions such as Hot Desking (see "Hot Desking" on page 20). To set your phone password : 1. Press Menu twice. 2. Press and select ProgA . 3. Select Pswd .
DSS Key Functions Page 22 DSS Key Functions Overview You can program many of the phone’s functions to a DSS key. You can also program dialing digits or user, group and park slot num bers.
DSS Key Functions Page 23 Storing User, Park Slot and Queue Numbers The following functions provide both number storage plus additional functions and DSS key lamp usage. To store user, park slot and queue numbers under a DSS key : . 1. Press Menu twice.
DSS Key Functions Page 24 Programming Functions Against DSS Keys Any of the functions normally accessed by pressing Menu can also be programmed under a DSS key. This allows faster access to the function. To add a function to a DSS key : 1. Press Menu .
DSS Key Functions Page 25 Functions The following can be programmed under a DSS key via the Prog or Admin softkeys: • Dir : A Directory button • Drop : A Drop button • Hfans : Hands Free Answer • Timer : A Call Timer button • AutoCB : Auto Callback button • Cfrwd : Call forward button • CPark : Call Park button.
System Features Page 26 System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes.
System Features Page 27 Call Waiting Call Waiting tells you if another call arrives while you are already making a call by making providing call waiting tone. If you hear the Call Waiting signal, use HOLD to put the present caller on hold, press t he Call Appearance button (of the alerting call) or HOLD again to connect to the alerting call.
System Features Page 28 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: - To switch Do Not Disturb on (with or without exceptions) dial *08 , to switch it off dial *09 . - *10*N# to add a number to the exception list.
System Features Page 29 The System Administrator The system enables you set up a wide range of advanced telephony features, with your own numbering plan, speed dialing and feature codes.
System Features Page 30 This page is intentional blank. 4400, 4600, 6400 & TransTalk MDW 9040 Telephones Page 30 IP Office 40DHB0002USA L - Issue 6 (04/25/2003).
Index Page 31 0 01 5 A Absence text 15 Absnt 15 Account codes 11 Answer Call 9 Internal auto-answer 9 Message indicator 10 Pickup 9 AutoCB 8 Automatic callback 8 B B 5, 20 Bar 20 C Call Answer 9 Confe.
Index Page 32 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.
An important point after buying a device Avaya 4400 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 4400 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 4400 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 4400 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 4400 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 4400, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 4400.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 4400. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 4400 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
