Instruction/ maintenance manual of the product 4.2 Avaya
Go to page of 90
15-601046 Issue 14j - (10 March 2009) H323 IP Telephone Installation IP Office 4.2.
H323 Install Page 2 15-601046 Issue 14j (10 March 2009) IP Office 4.2 © 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc.
H323 Install Page 3 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Contents Contents IP Office IP Phones 1. ..................................................................... 8 1.1 What is New ....................................................
.
H323 Install Page 5 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones Chapter 1..
.
H323 Install Page 7 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: 1. IP Office IP Phones This documentation provides notes for the installation of supported Avaya 1600, 4600 and 5600 IP phones onto IP Office phone systems.
H323 Install Page 8 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.1 What is New IP Office 4.2 The following changes specific to IP phone support have been made as part of the IP Office 4.2 release. · Support for 1600 Series Phones IP Office 4.2 Q4 2008+ supports the 1603, 1608, 1616 IP phones.
H323 Install Page 9 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: What is New 1.2 Supported Phones This documentation provides installation notes for the following Avaya IP phone supported by IP Office. H323 IP Phones Supported Models IP Office Core Software Note 1600 Series 1603 Supported on IP Office 4.
H323 Install Page 10 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.3 System Capacity System capacity can be separated into two aspects; the number of configurable phone extensions and the number of simultaneous IP phone calls.
H323 Install Page 11 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: System Capacity 1.4 Phone Firmware The firmware in Avaya IP phones is upgradeable and different releases of firmware are made available via the Avaya support website.
H323 Install Page 12 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.5 Simple Installation The diagram below shows the simplest installation scenario. · For IP Office control units other than the IP500, and for IP500 units running IP Office 4.0/4.
H323 Install Page 13 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Simple Installation 1.6 Complex Installation The diagram below shows a scenario where more than 5 IP phones are being supported. The key difference is that the file server and DHCP support must be done using 3rd-party applications.
H323 Install Page 14 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.7 Installation Requirements To install an IP phone on IP Office, the following items are required: · o Extension Number and User Details A full listing of the planned extension number and user name details is required.
H323 Install Page 15 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Installation Requirements 1.8 Network Assessment · WARNING: A Network Assessment is Mandatory When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment has been performed.
H323 Install Page 16 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.9 Voice Compression Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. In the IP Office this conversion is done by voice compression channels.
H323 Install Page 17 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Voice Compression IP400 VCM Cards The following IP400 VCM cards are available. IP400 VCM Cards SAP Code Small Office Edition IP406 V2 IP412 IP500 25ms echo cancellation.
H323 Install Page 18 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.10 QoS When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent or delay voice packets (typically 67 or 31 bytes) from getting across the link.
H323 Install Page 19 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Potential VoIP Problems 1.12 User PC Connection To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable via some H323 IP phones.
H323 Install Page 20 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.13 Power Supply Options Each H323 IP phone requires a power supply. They do not draw power from the IP Office phone system. Listed below are the power supply options that can be used.
H323 Install Page 21 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: Power Supply Options 802.3af Power over Ethernet (PoE) Options IEEE 802.3af is a standard commonly known as Power over Ethernet (PoE). It allows network devices to receive power via the network cable using the same wires as the data signals.
H323 Install Page 22 15-601046 Issue 14j (10 March 2009) IP Office 4.2 1.14 File Server Options During installation and maintenance the phones download software and settings files. In order to do this the phone first request files for an HTTPS server.
H323 Install Page 23 15-601046 Issue 14j (10 March 2009) IP Office 4.2 IP Office IP Phones: File Server Options 1.15 Control Unit Memory Card The memory card used with the Small Office Edition and IP406 V2 systems can be used to store files other than those used for embedded voicemail.
.
H323 Install Page 25 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation Chapter 2..
H323 Install Page 26 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2. Installation Check the following before beginning installation: 1. o IP Office Manager PC Check that the applications for configuring and monitoring an IP Office system are available and able to connect to that system.
H323 Install Page 27 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: 5. o DHCP Server If not using the IP Office for DHCP, check that the alternate DHCP server has been configured for the IP phones. It will need to include details of the files server and gateway settings.
H323 Install Page 28 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.1 Creating/Editing the Settings File During installation, the H323 IP phones request software by downloading and following instructions within the 46xxupgrade.scr file. This file is provided as part of the IP Office Manager software and should not normally be changed.
H323 Install Page 29 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Creating/Editing the Settings File 2.2 Manually Creating Extensions If installing without auto-create extensions enabled, then VoIP extensions and associated users must first be created in IP Office Manager.
H323 Install Page 30 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.3 Phone Connection In this process the phone is connected to its power source and the ethernet LAN. As soon as the phone is powered up it will start to request information. 1. Follow the steps in Preparation .
H323 Install Page 31 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Phone Connection 2.4 Static Address Installation Static addressing is only necessary when a DHCP server is unavailable or not desired.
H323 Install Page 32 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.5 Phone Registration For new phones and phones that have been reset , the phone will request an extension number. If auto-create is enabled the extension number used, if free, will create new extension and user entries in the IP Office configuration.
H323 Install Page 33 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Phone Registration 2.6 Extension & User Setup If installing using auto-create extensions, you can now use IP Office Manager to open the IP Office unit's configuration and alter the extension and user settings for the phone.
H323 Install Page 34 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.8 Backup Restore 1600 Series H323 IP Telephones support using a HTTP server as the location to which they can backup and restore user specific data. These options are used if the location of the HTTP server for backup/restore has been specified in the phone 46XXsettings file.
H323 Install Page 35 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Backup Restore 1600 Series Phone Backup File The following is an example of a backup/restore file for a 1600 Series phone user.
H323 Install Page 36 15-601046 Issue 14j (10 March 2009) IP Office 4.2 HTTP Server Configuration for Backup/Restore For IIS Web Servers Create a backup folder under the root directory of your web server. All backup files will be stored in that directory.
H323 Install Page 37 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Installation: Backup Restore 2.9 Listing Registered Phones Using TFTP, a list can be obtained from the IP Office system of all the registered RAS users which includes H323 IP phones.
H323 Install Page 38 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2.10 Error Messages The 4600 Series H323 IP phones issue error messages in English only. · Checksum error Downloaded application file was not downloaded or saved correctly. The phone automatically resets and attempts to re-initialize.
H323 Install Page 39 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options Chapter 3..
H323 Install Page 40 15-601046 Issue 14j (10 March 2009) IP Office 4.2 3. Other Installation Options 3.1 VPN Remote Phones Avaya IP Office VPNremote firmware can be used to connect IP phones at remote locations to the IP Office via IPSec VPN tunnels. IP Office 4.
H323 Install Page 41 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones Installation Documentation This document only covers notes and differences specific to installation of VPNremote phones with IP Office.
H323 Install Page 42 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Configuring the IP Phone for VPNremote In addition, a VPN Phone Allowed checkbox option is present on the Extension | VoIP settings tab of IP extensions. This checkbox is used to indicate to the IP Office, which IP extensions are VPNremote and therefore require use of a license.
H323 Install Page 43 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VPN Remote Phones 3.2 VLAN and IP Phones This section describes the configuration of an VLAN networking infrastructure for use with Avaya IP Office and 4600 Series IP Phones.
H323 Install Page 44 15-601046 Issue 14j (10 March 2009) IP Office 4.2 VLAN and DHCP The use of VLAN has implications on DHCP if DHCP is being used for support of IP phones and or PC’s. The table below details the available options when using a single port for PC and IP Phones on a VLAN enabled network.
H323 Install Page 45 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example setup - Overview The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connects PC and IP Phone to the Ethernet Switch.
H323 Install Page 46 15-601046 Issue 14j (10 March 2009) IP Office 4.2 HP Procurve CLI output ; J8164A Configuration Editor; Created on release #H.08.60 hostname "AvayaLabs" snmp-server community "public" Unrestricted vlan 1 name "Native" untagged 1-2,4,7-26 ip address 192.
H323 Install Page 47 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Other Installation Options: VLAN and IP Phones Example System Overview IP Office Configuration The table below details the configuration for IP Office. Additional configuration is not required by IP Office in support 802.
.
H323 Install Page 49 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options Chapter 4..
H323 Install Page 50 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4. Static Administration Options A number of settings can be altered through the phone after installation. · Values assigned through static administration override any set through the 46xxsettings.
H323 Install Page 51 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options: 4.1 QOS Option Settings Administering QoS options is not mandatory, but it is highly recommended. Use the following procedure to set Quality of Service (QoS) options.
H323 Install Page 52 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4.3 View Details You can use the following procedure to view a number of phone details. These are in addition to the other static address and local administration options which can also be used to review settings.
H323 Install Page 53 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options: View Details 4.4 Self-Test Procedure 1. To start the IP phone self-test procedures, press the following sequence: Hold 8 3 7 8 # ( Hold T E S T # ) .
H323 Install Page 54 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4.5 Resetting a Phone Resetting a Phone Resetting a phone clears the phones user settings but retains system settings such as the DHCP and file server addresses. 1. While the phone is on-hook and idle, press the following sequence: Hold 7 3 7 3 8 # ( Hold R E S E T # ).
H323 Install Page 55 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Static Administration Options: Resetting a Phone 4.6 Site Specific Option Number The Site Specific Option Number (SSON) is used b.
H323 Install Page 56 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4.7 Automatic Gain Control Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. AGC can be separately switched on or off for the phone handset, headset and speaker.
H323 Install Page 57 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Restart Scenarios Chapter 5..
H323 Install Page 58 15-601046 Issue 14j (10 March 2009) IP Office 4.2 5. Restart Scenarios The sequence of the restart process depends on the status of the boot and application files on the TFTP server and those already downloaded to the phone. This appendix explains the different scenarios possible.
H323 Install Page 59 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Restart Scenarios: 5.1 Boot File Needs Upgrading Having processed the upgrade script file, the software determines that the name of the boot code file in the phone does not match that in the upgrade script.
.
H323 Install Page 61 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Infrared Dialling Chapter 6..
H323 Install Page 62 15-601046 Issue 14j (10 March 2009) IP Office 4.2 6. Infrared Dialling Some H323 IP phones include an infrared (IR) port at the front of the phone. This includes the 4606, 4612, 4624 and 4620 phone. The port appears as a dark plastic window on the front edge of the phone, just below the normal dialling keys.
H323 Install Page 63 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Infrared Dialling: 6.1 Enabling the IR Port By default, where fitted the IR port on H323 IP phones is enabled. If necessary, it can be disabled. 1. With the phone on-hook and idle, press Hold 4 6 8 # ( Hold I N T # ).
H323 Install Page 64 15-601046 Issue 14j (10 March 2009) IP Office 4.2 6.3 Beaming Files During a Call During a call between two IR enabled extensions on the same system, you can also beam files between IR devices at each end.
H323 Install Page 65 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Alternate DHCP Server Setup Chapter 7..
H323 Install Page 66 15-601046 Issue 14j (10 March 2009) IP Office 4.2 7. Alternate DHCP Server Setup The recommended installation method for H323 IP phones uses a DHCP server. When 5 or less H323 IP phones are being supported, the DHCP can be performed by the IP Office Unit itself.
H323 Install Page 67 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Alternate DHCP Server Setup: 7.1 Using a Windows DHCP Server 1. Checking for DHCP 1. On the server, select Start | Program | Administrative Tools | Computer Management . 2. Under Services and Applications in the Computer Management Tree, locate DHCP .
H323 Install Page 68 15-601046 Issue 14j (10 March 2009) IP Office 4.2 2b. Adding a 242 Option In addition to issuing IP address information, DHCP servers can issue other information in response to requests for different specific DHCP option numbers. The settings for each option are attached to the scope.
H323 Install Page 69 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Alternate DHCP Server Setup: Using a Windows DHCP Server 2c. Adding a 176 Option 4600 and 5600 Series H323 IP phones use option 176 rather than option 242 as above. The option 176 can be setup to use the same HTTP file server as the 1600 Series phones.
H323 Install Page 70 15-601046 Issue 14j (10 March 2009) IP Office 4.2 7.2 Alternate Options In this document, all IP phone information is issued through the Scope and the Option 176 settings. Depending on the DHCP server, other options may have to be used within the scope.
H323 Install Page 71 15-601046 Issue 14j (10 March 2009) IP Office 4.2 WML Server Setup Chapter 8..
H323 Install Page 72 15-601046 Issue 14j (10 March 2009) IP Office 4.2 8. WML Server Setup The 4610SW, 4620, 4620SW, 5610SW, 5620 and 5620 phones can act as WAP (Wireless Access Protocol) browsers. This allows them to view WML (Wireless Markup Language) pages.
H323 Install Page 73 15-601046 Issue 14j (10 March 2009) IP Office 4.2 WML Server Setup: 8.1 Testing 4620 WML Browsing Using Xitami 1. Introduction Xitami is a small and simple web server application. It is used here to configure one of our LAN PC's as a web server able to provide .
H323 Install Page 74 15-601046 Issue 14j (10 March 2009) IP Office 4.2 4. Installing Sample WML Pages Download the sample pages from Avaya (see the link above). 1. On the web server PC, open the folder c:Xitamiwebpages . For Apache and IIS use the appropriate root folder.
H323 Install Page 75 15-601046 Issue 14j (10 March 2009) IP Office 4.2 WML Server Setup: Testing 4620 WML Browsing Using Xitami 8.2 Setting the Home Page WAP capable H323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if in any other menu).
H323 Install Page 76 15-601046 Issue 14j (10 March 2009) IP Office 4.2 8.3 Apache Web Server WML Configuration Apache is an open-source web server that is available on many platforms. Basic familiarity with Unix is necessary to configure it. The following is a step-by-step guide for configuring Apache Web-server: 1.
H323 Install Page 77 15-601046 Issue 14j (10 March 2009) IP Office 4.2 WML Server Setup: Microsoft IIS Web Server WML Configuration 8.5 Open URL Entry This document provides sample WML code on how to develop WML pages implementing a text box-based go to a URL function.
.
H323 Install Page 79 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Index Index 1 100Mbps Ethernet 52 10Mbps 14 10MBps Ethernet 52 1151C1 20 1151C1/1151C2 30 1151C2 20 1152A1 30 150ms 15 1719,TFTPSRVR 67 176 option 67 192.168.202.x 43 192.168.202.X VLANTEST 43 192.
H323 Install Page 80 15-601046 Issue 14j (10 March 2009) IP Office 4.2 802.3af 20 8k 16 9 9.9W 20 90 PSU requires 20 A a10d01b2_2.bin 22 a20d01a2_2.bin 22 a20d01b2_2.
H323 Install Page 81 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Index Call 7, 14, 16, 18, 28, 32, 33, 38, 40, 43, 73, 76 Swap Text Files During 62 call answering 7 Call Reception 73 Call Server 43 call signalling 16 called 46xxsettings.
H323 Install Page 82 15-601046 Issue 14j (10 March 2009) IP Office 4.2 DNS 66, 67, 70, 75 DNS Domain Name 66, 70 DNS Server Address 66, 70 Doc Reference 40 DOCTYPE wml PUBLIC 73 Documentation CD 73 Double-click System 55 Duplicate IP Addressing 18 during Call 64 Manager 14 DVD 40 E Edit SET WMLHOME 75 editing 76 46XXsetting.
H323 Install Page 83 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Index IEEE 802.2p/q understanding 43 IEEE 802.3af 19, 20 IIS 76 IIS 5.0 76 IIS Admin Service’ 76 IKE Extended Authentication 40 Immediate 29, 33, 67 Important Note 62 Inactive 67 includes 12, 13, 15, 26, 37, 43, 63, 73 4606 62 Avaya 22 H.
H323 Install Page 84 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Juniper Networks Secure Services Gateway 500 Series 40 Juniper Secure Services Gateway using Policy-Based 40 K Kentrox Q2300 VPN .
H323 Install Page 85 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Index Open 18, 26, 33, 37, 76, 77 PC's 73 Open URL Entry 77 operate 76 Option 14, 20, 22, 28, 37, 38, 40, 43, 50, 51, 52, 55, 64, 67, 70, 75, 76 Option 15 70 Option 176 70 requesting 67 Option 66 70 attaching 67 Option Settings 51 options exist 14 OR 75 Other H.
H323 Install Page 86 15-601046 Issue 14j (10 March 2009) IP Office 4.2 R RAM 58, 59 RAS 37, 67 RAS users 37 Reboot 23, 29, 33, 55, 59, 67, 75 Restarting following 38 Reboot Mode 55 Set 29, 33 Receptio.
H323 Install Page 87 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Index Static IP 7, 14, 26 Static IP Installation 7 Step 30, 31, 58, 66 stores 23, 32, 38, 59 String Verify 67 Submit Button 77 subnet 43, 66 called 31 Enter 67 subnet mask 31, 66, 67 support.
H323 Install Page 88 15-601046 Issue 14j (10 March 2009) IP Office 4.2 VLAN’s manage 43 VLANID 43 VLANTEST 43, 67 Voice 7, 14, 15, 16, 18, 19, 26, 43 voice compression 18, 26 channels 16 installatio.
H323 Install Page 89 15-601046 Issue 14j (10 March 2009) IP Office 4.2.
H323 Install Page 90 15-601046 Issue 14j (10 March 2009) IP Office 4.2 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract.
An important point after buying a device Avaya 4.2 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 4.2 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 4.2 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 4.2 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 4.2 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 4.2, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 4.2.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 4.2. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 4.2 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center