Instruction/ maintenance manual of the product 38DHB0002UKFD Avaya
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Workforce Management Interface Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002).
Contents Workforce Management Interface Page 2 Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002) Contents Introduc tion ................................................................................................................... .....
Introduction General Introduction General Workforce Management Interface This application communicates with the Delta Server. It downloads call data at 15-minute intervals in order to calculate forecasting, rostering and scheduling of agent resources using third party applications.
Workforce Management Interface Installation Workforce Management Interface Installation This software is available on the INDeX applications General Release CD and can be installed on a client PC running Windows NT, Windows 2000, Windows 98 or Windows 95.
Workforce Management Interface Starting the application Starting the application Before starting Workforce Management Interface, you must ensure the Delta Server is running. Workforce Management Interface is started by: 1. Click the Start button on the Windows taskbar.
Workforce Management Interface Main Screen Connection This indicates the Delta Server PC that the Workforce Management Interface is currently connected to. System Message This indicates the status of the connection between the Delta Server and Workforce Management.
Workforce Management Interface Main Screen Data Collection Every 15 minutes or on demand, the data is collected and a file is produced in the C:Program FilesAvayaIP400CCCBluePumpkinInterfaceACDLink directory. The file is saved as a CSV (Comma Separated Variable) file.
Workforce Management Interface Page 8 Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002) Index C CSV File ....................................................................................................................... ................
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