Instruction/ maintenance manual of the product 2402 Avaya
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2402 Digital T elephone User ’ s Guide 555-233-789 Issue 1 October 2003.
NOTICE While re asonable ef forts we re made to ensur e that the i nformatio n in th is docum ent was co mplete and accura te at the time of p rinting , A vaya Inc . can assume n o resp onsibili ty for any errors. Chan ges or co rrection s to the informa tion con tained in this docum ent may be inc orporate d into f uture i ssues.
3 Contents Over view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Safet y Info rmatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2402 Telephone Components . . . . . . . . . . . . . . . . . . .
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5 Overview The 2402 D igital T ele phone is a two-lin e digi tal teleph one fo r use with a n Avay a call p roces sing syst em. This guide c overs how to use yo ur new 24 02 Digita l T elephone . This documen t is inten ded for telephone users who have a 2402 on their de sks.
6 2402 T elephone Components Refer t o Figure 1 below to familiar ize yours elf with your 240 2 telephon e displa y, but tons , and prog ram ma ble feature s. FIGURE 1 2402 T elephone Components T able 1 de scrib es the 24 02 tele phone co mpone nts prese nted in Fi gure 1.
7 T ABLE 1 The 240 2 T elephone C omponents The follo wing ite ms corres pond to t he number s in Fi gure 1. 1) Call appe arance buttons — Fo r access ing incomin g/ ou tgoing lines. 8) Drop button — Disc onnects the curr ent call . If you are on a conf er ence call, pres s this button to drop the last person you added to the co nf er enc e.
8 Headsets T o make or answe r a call w ith a he adset, yo u must ta ke the handset o ffh ook. T o disco nnect, you mus t hang up the han dset. Heads ets consis t of a headpiec e ( 1 in Fig ure 2 belo w) and m odular base unit ( 2 ). The b ase unit plugs in to the Ha ndset jac k ( 3 ).
9 — Tris tar V oice T ube top H81 — Tris tar N ois e Canc eli ng top H 81N — Duoset (Supra Sta rter) V oice T ube H141 Hea dband onl y — Duoset (Supra Sta rter NC) Noise Ca nceling top H141 N .
10 Call Appearance and Call Identification Displays The 2402 disp lays the status of the two ca ll appeara nces, the call er ID informa tion, th e current d ate and ti me, and i nforma tion provi ded by th e Avay a call pr ocessi ng syste m. The da te and time inform ation is prov ided by yo ur call proce ssing syste m.
11 Status Icons The icon s displa yed o n the call appea rances o f your 2402 telep hone are explain ed in t he follow ing tabl e. Thes e icons replace th e functio nality of the green lamps and e quiva lent flash rates . Status Icons Icon Definition Ringin g An inc oming ca ll is w aiting to be ans wered.
12 Call-Handling Features This s ection pro vides th e proc edures for handling calls w ith the 24 02 telepho ne. In addition t o com mon proce dures provided in this s ection, re fer to the Ov erview for t he A vaya Com municati on Manag er Software (555-233-7 67) for al terna te proc edures .
13 . The Red ial (or Las t Number D ialed) fe ature au tomatica lly redia ls the la st number y ou dia led (up to 24 digits ). T o redial th e last numb er that you dialed Press . . The Speak er al lo ws y ou t o pl ac e c all s o r ac ce ss oth er featu res w ith out lift ing your hands et.
14 . The T ransfer feature all ows yo u to transf er a ca ll from yo ur tele phone to anot her extens ion or ou tside number . T o transfer the curren t call to anot her exten sion 1. While o n a ca ll, pre ss . 2. When yo u hear dial t one, dial the numbe r to whic h the cal l is t o be transferr ed.
15 The Co nference feature allows y ou to conferen ce up to six pa rties (includi ng yoursel f) on a cal l. T o add anothe r party to a cal l 1. Press . 2. When y ou hear d ial ton e, dial th e number o f the pers on you w ant to add to the call . 3. W ai t for an ans wer .
16 Personalized Settings Y ou can set your p referen ces fo r the follo wing: • ring pat tern • visual ring The Ring Pattern o ption allows yo u to ch oose a pe rsonaliz ed ring ing patte rn for your telephone . Y ou can choos e from amo ng eight d iffere nt patterns .
17 Performing a S elf T est The Self T est option, w hich ap pears on this scre en, ve rifies the operation of the 2402 telep hone’ s lam ps and display compon ents. While the telep hone is running i n self -test mode , you ca nnot make and re ceive c alls usi ng the dialpad and call -handli ng but tons .
18 • Feat ures other than tho se assi gned to y our dia l pad key s can be access ed by dia ling a 1 -, 2-, o r 3-digit feature ac cess c ode, witho ut using .
19 The Abbr eviated Dialing (AD) featu re allow s you to s tore sele cted t elephone numbers for qui ck and ea sy dial ing. Each n umber can be a comp lete or partial te lephon e number , an exten sion num ber , or a trunk or f eature acc ess cod e and ca n contai n up to 24 dig its.
20 T o call a n umber us ing an AD bu tton Whi le off-hook , pre s s and then the dial p ad ke y that corresp on ds to the AD numb er you wa nt to call. Y ou will hear ringback tone . For exam ple, to c all the n umber sto red as AD entry F 3, press , and then pres s 3 .
21 The Ca ll Picku p feature l ets you a nswer a call at y our tel ephone for another exten sion i n your pi ckup gro up. If y o u can us e the Dir ected C all Pic kup featu re, you c an pick u p a ca ll ringin g at a spe cific extensi on without t he extens ion being a mem ber of your pic kup group.
22 T o leave a message without rin ging an extensio n 1. Press an d then the dial p ad key o n which the Leav e Word Calli ng feature is ad ministere d or Dial the Le ave W ord Call ing acce ss c ode (while o ff -hook). 2. When yo u hear dial t one, dial the extens ion a nd listen for the confirm ati on ton e.
23 The Whis per Page feature al lows you, if you have app ropriate pe rmission s, to make an ann ounceme nt to a person at a nother extensio n currentl y on another c all. Onl y the person at the o ther exten sion hea rs the announc ement; the other p erson on t he call c annot hear the m essage.
24 T ones and Their Meaning Note: The ta bles belo w desc ribe the de faults fo r each ringing an d feedbac k tone. Chec k with you r system manager to verify i f the des criptions in the Mean ing column a re accura te for your system. Ringing T ones are pro du ced by an incomi ng call .
25 Feedback T ones (continued) T o nes Mea ning coverag e One short burst of to ne; indicat es y our call wi ll be se nt to an other exte nsion to be ans wered by a covering user .
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27 Index Numerics 2402 telepho ne compon ents , 6 displ ay , 7 feedbac ktone s , 24 ringing ton es , 24 A Abbreviat ed Diali ng , 19 AD button , 19 Automatic Dialin g , 17 , 19 C call app earanc e dis.
28 S safety in formation , 5 Self Test o ption , 17 se lf-test mode , 17 Send All C alls , 22 spea ker but ton , 7 sp ea ker fea ture , 13 status ic ons , 11 T tones feed back , 24 Transfer bu tton , .
An important point after buying a device Avaya 2402 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya 2402 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya 2402 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya 2402 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya 2402 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya 2402, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya 2402.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya 2402. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya 2402 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
