Instruction/ maintenance manual of the product ITP-5014D Samsung
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IP Phone User Guide ITP-5021D / ITP-5014 D.
2 © SAMSUNG Electronics Co., Lt d SAFETY CONCERNS For product safety and correct operation, the following informatio n must be given to the operator/user and shall be read b efore the installation and ope ration. Conventions W A RNING Provides information or instructions that you should follow in order to avoid personal injury or fatality .
© SAMSUNG Electronics Co., Lt d. 3 W A R N I N G The ITP-5021D /5014D IP phone shall be connected to the local AC po wer using the po wer adaptor provided with the IP phone. Use of an altern ative adapt or may result in serious damage a nd voids the product warranty .
4 © SAMSUNG Electronics Co., Lt d Do not use fl ammable s olvent or m aterials near the pho ne. Do not store them near the p hone. It may cause a fir e or electric shocks. If the pho ne makes excessive no ise, emit s an odour , or smoke, immediately unplug the phone a nd call your Authorised Samsung Reseller .
© SAMSUNG Electronics Co., Lt d. 5 Do not inst all the phone on an u nst able surf ace or in direct sunli ght. It may cause severe damage to the plastic case of the phone, and reduced the performance of your digital phone. Do not se p arate, r ep air or remodel t he phone arbitrarily .
6 © SAMSUNG Electronics Co., Lt d T ABLE OF CONTENTS SAFETY CONCERNS Convent ions .................................................................................................................... ................. 2 Symbols .......................
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8 © SAMSUNG Electronics Co., Lt d. ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION M ENUS PREP ARA TION Main Features IP Network Applicat ion menu Speed Dial Pickup Automatic Re dial/Retry For frequently used phone nu mbers, you can press one speed dial button to make a call to the speed dial number .
© SAMSUNG Electronics Co., Lt d. 9 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Hold Conference Calls Call F o rwarding Do Not Disturb Pa g i n g Call ID - If yo .
10 © SAMSUNG Electronics Co., Lt d Front V iew of the Phone ITP-5021D / ITP-5014D DS-5021D (Programmable Buttons : 21) DS-5014D (Programmable Buttons : 14) Soft Buttons LCD screen Programmable Button.
© SAMSUNG Electronics Co., Lt d. 11 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Connecting Lines to the Phone 1 Plug the handset cord into the port marked with the symbo l. 2 Connect the LAN cable connected to your data network to the LAN connection port on the base of the IP phone.
12 © SAMSUNG Electronics Co., Lt d z If you want to use the LAN Jack a daptor, the LAN cable can be connected as follows : LAN Jack Adap tor.
© SAMSUNG Electronics Co., Lt d. 13 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS THINGS YOU SHOULD KNOW V olume Adjustment The Vo l u m e [ ] button is used for adjusting the volume of the handset, speaker , and ringer .
14 © SAMSUNG Electronics Co., Lt d ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Adjusting Sp eaker V olume 1 During a call using the [Speaker] button. 2 Press the [V olume S ] button to increase the speaker volume.
© SAMSUNG Electronics Co., Lt d. 15 ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Entering Characters Using the dial buttons of this phone, you c an easily enter/edit, letters, numb ers and special characters. S pecial Button Used To enter lette rs of the al phabet the fol lowing special button is use d.
16 © SAMSUNG Electronics Co., Lt d ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Entering Characters Press the Vo l u m e [ ] button to move the cursor and insert or mod ify the desired letter .
© SAMSUNG Electronics Co., Lt d. 17 ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW T elephone S t atus Indicator The status indicator turns on or off according to the telephone status.
18 © SAMSUNG Electronics Co., Lt d ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Button LED The [T ransfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status.
© SAMSUNG Electronics Co., Ltd. 19 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TION MENUS PREP ARA TION USING THE FEA TURES Making a Call This function is used when you wan t to make a call to other stations or to make an externa l call.
20 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Calling an Out side number This function is used when you want to make an e xternal call. 1 Pick up the handset. 2 Press the trunk or trunk group button or dial the trunk group access code(e.
© SAMSUNG Electronics Co., Lt d. 21 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Using a S peakerphone This function is used when yo u make a call with a spe akerphone. 1 Press the [Speaker] button without lifting the handset.
22 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Redial This functi on allows yo u to redial the last ext ernal number d ialled. To redial the last teleph one number yo u dialled, p ress the Send [ ] button for ap proximately 2 seconds or press [1] [9].
© SAMSUNG Electronics Co., Lt d. 23 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Save Number with Redial 1 T o save the number yo u just dialled for later use, press the [SA VE] bu tton before hanging up. 2 This saved number can be redialled at any time by pressing the [SNR] butto n or dialling [1] ► [7].
24 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Answering a Call This function is used when you wan t to an swer an in tercom call or outside call. Using a Handset This functio n is used whe n you answer a call with a ha ndset.
© SAMSUNG Electronics Co., Lt d. 25 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Call Pickup This function is used when you pickup a call th at is ringing at an other station. If a call ring s on another station and y ou know the st ation number, y ou can answer the call on your IP phone.
26 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Features Used During a Call This function is used when you use conveniently during a call.
© SAMSUNG Electronics Co., Lt d. 27 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Hold an Out side Call You can put the ot her party on hold if an other call arrives or you wish to us e both hand s for another task and resume the call later .
28 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION T ransferring a Call While on an outside call you can transfe r the call to another internal or ou tside party. Y ou can transfer your call to another e xtension or return to the outside party .
© SAMSUNG Electronics Co., Lt d. 29 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Conference Calls You can make a conference call of up to 5 parties including y ourself.
30 © SAMSUNG Electronics Co., Lt d. ANNEX USING THE FEA TURES APPLIC A TION MENUS THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Navigation Buttons The ITP-5021D and ITP-5014D IP Phones are equipped with navigation buttons for Convenient use of the IP Phone functions.
© SAMSUNG Electronics Co., Lt d. 31 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Send Button If you press the [Send] butto n while the [O UT CALL LOG], [IN CALL LOG], [SPD NO. SEARCH], or [DIRECTORY DIAL] function is selected, the corresponding number will be dialled.
32 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Direction button These buttons are used when editing me nu entries, or when mo ving between menu it ems. [ ∧ ] button is used Used for moving to the prev ious menu.
© SAMSUNG Electronics Co., Lt d. 33 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Entering Application Me nus When the IP phone is in the standby mode, press the Menu [ ]button. The main application menu will appear on the LCD screen.
34 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Application Menus - To use the ‘3. SPD NO. SEARCH’ and ’5. FO RWARD ASSIGN’ menu function you should consult your System Administrator.
ANNEX T roubleshooting Possible problems and troubleshooting steps for your IP phone are described below . Check the troubleshooting steps before contac ting your Authorised Samsung Reseller . The phone does not boot when the power is connected. - Check to confirm that th e data network cable is connected to the LAN socket on the phone properly.
ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Nothing appe ars on the LCD scr een while th e ITP-5021D /5014D phone is bein g used. Check that the data net work cable is correctly connect ed to the LAN socket on the ITP-5021D/5014D Phone.
Caller IDs are not displayed on the LCD s creen. - Confirm with your System Administrator that the caller ID service is available from your telephone company. - If the caller blocks the sending of their ca ller ID, the caller ID will not be displayed.
ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Product S pecifications The specifications and features of the ITP-5021D/5014D IP phone are as follows . Items Specification Model ITP-5021D ITP -5014D Weight( kg) 1.1 1.
An important point after buying a device Samsung ITP-5014D (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Samsung ITP-5014D yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Samsung ITP-5014D - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Samsung ITP-5014D you will learn all the available features of the product, as well as information on its operation. The information that you get Samsung ITP-5014D will certainly help you make a decision on the purchase.
If you already are a holder of Samsung ITP-5014D, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Samsung ITP-5014D.
However, one of the most important roles played by the user manual is to help in solving problems with Samsung ITP-5014D. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Samsung ITP-5014D along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
