Instruction/ maintenance manual of the product ULTRAMATRIX 4xE Rose electronic
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1070 7 Stancliff Road Phone (281) 933-7 673 Hous ton, Texas 7709 9 WWW.ROSE.C OM T M Keyboard-v ideo- mouse mat rix switch with on-screen display ULTRAMATRIX 2x E/4xE INSTALLATION A ND OPERA TI ONS MA.
LIMITED WARRANTY C o pyrigh t Rose E lectron ics 1990 – 200 2. All rig hts reser ved. N o part of this man ual m ay be r eproduc ed, st ored in a retrieval s y st em, or t r anscribed in any f o r m.
FCC/IC ST A TEMENTS , EU DECLA RA T ION OF CONFORMI TY FEDERA L COMMUNICA TIONS C OMMISSI ON AND INDUS TRY CA NADA RA DIO-FREQUENCY IN TERFEREN CE STA TEMEN TS This equip ment gene rates , uses, and c.
TABLE OF CONT EN T S Contents Disclaimer . ... .... .... .... ... .... .... ... .... .... .... .... .... .... ... .... .... .... ... .... .... .... ... .... 1 About th is m anu a l ... .... .... .... ... .... .... .... ... ..... ... .... .... .... ...
Figures Fi gure 1. U ltraMatrix "E " series models . .... .... ... .... .... .... ... .... .... .... ... ... 5 Fi gure 2. E xpansion card . .... ... .... .... .... ... .... .... .... .... ... .... .... .... ... .... .... . 8 Fi gure 3. S ingle Unit con figurat ion .
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INTRODUCT ION ULTRA MATRIX E-SER IES MA NUA L 1 Dis c lai mer W h ile every precaut ion has been taken i n the prepara tion of this m anu al, the manu f acturer as su m es no respons ibility f o r errors or omiss ions .
ULTRA MATRIX E-SER IES MA NUA L 2 Ros e Electronics U lt raMat rix sw itches are des igned to meet your sw it ching nee ds , whatever your s ystem de mands are, one us er or m u ltiple us ers , one computer or hun dreds .
ULTRA MATRIX E-SER IES MA NUA L 3 On-screen dis play tec hnology The UltraMatr ix video pops -up ov er the compu ter appli cation display or is auto matically gene rated. Eas y to use menus guide you through the con figuration proces s . The conne cti on s tatus for all co mputers can be display ed.
ULTRA MATRIX E-SER IES MA NUAL 4 Cable req uirements The cable re quirements for your s y s tem w ill vary dep ending on the types of CPUs conn ected to the UltraMatri x sw i tch and the equ ipment us ed f or t he KVM station.
MODELS ULTRA MATRIX E-SER IES MA NUAL 5 UltraMatr ix 2xE models UltraMatr ix 2xE – Rear p anel Model num ber EP2-2X 4U/E EE2-2X 4U/E EP2-2X 8U/E EE2-2X 8U/E EP2-2X 16U/E EE2-2X 16U/E UltraMatrix 4x E models UltraMatr ix 4xE – Rear p anel Model num ber EP4-4X 4U/E2 EE4-4X 4U/E2 EP4-4X 8U/E2 EE4-4X 8U/E2 EP4-4X 16U/E2 EE4-4X 16U/E2 Fi gure 1.
OVERVIEW ULTRA MATRIX E-SER IES MA NUAL 6 System Overview The UltraMatr ix sw it ch is des i gned with the lates t i n KVM sw it ching technology. It has the cap abil it y and fl e x i b il ity to con fi gu r e to mos t keyboa rds , vi deo m onitors , mice, ser v ers and computer s.
ULTRA MATRIX E-SER IES MA NUAL 7 Computers The co m puters t hat will be connected to the UltraMatr ix must be compatib le with the UltraMat rix model. The PC model can connect to stan dard PC’s and Unix sys t ems. The m u l ti-plat f or m mod el can conne ct t o PC’s , Un ix sys t ems, Sun sys t ems, and USB .
ULTRA MATRIX E-SER IES MA NUAL 8 The 4 x E mode l can ha v e tw o ex pans i on cards i nstal led. T he bo tt o m expans ion card trans m its the s i gnals f or KVM 1 an d 2; t he top expans ion card trans m its the s i gnals f or KVM 3 an d 4. I f an expans i on card is per m anently re m oved, a terminator and co v er pl at e m us t be installed.
ULTRA MATRIX E-SER IES MA NUAL 9 Cabling KVM stat ions, co m puters and se rv ers are eas il y conne ct ed to the UltraMatrix s w itc h w i th the prop er cables . Provide ad equa te strain reli e f for the C PU, KVM, and e x pans i on cables to re li e ve exc es s tens ion on the connectors .
ULTRA MATRIX E-SER IES MA NUAL 10 Site planning Organizing your s ite and plann i ng the p lacement of the co m puters , the KVM stat ions, and the U l traMatri x sw i tches is a key par t in the installation and con f i gura ti on proces s. Care s hould be taken w hen conne cti ng the computers, KV Ms, and the U l traMa trix sw i tches .
INS T ALLATION ULTRA MATRIX E-SER IES MA NUAL 11 Swi tch Installation – Singl e Unit The bas i c installation o f a sing l e U lt raMat rix s w it ch is a n easy and straight f orward proced ure. Perform the be low s t eps f or a l l computers that will be connected.
ULTRA MATRIX E-SER IES MA NUAL 12 Per f or m the follow i ng instal lation steps f or each co m put er that will be conne cted to the UltraMa trix. Sequen tially con nect the com puters starting w i th compu ter #1.
ULTRA MATRIX E-SER IES MA NUAL 13 8. W hen all co m puters are connected an d opera ti ng prop erly, change the “Ma ximum co m puters ” val ue from the de f au l t v a l ue o f 64 to the correct nu m ber of co m puters con nected to the sing l e U ni t.
ULTRA MATRIX E-SER IES MA NUAL 14 Swi tch Installation – M u lti p le uni ts – “BU S ” topolo gy A “BUS” con fi guration is us uall y us ed when all the use rs are conne cted to the KVM por ts on Unit #1.
ULTRA MATRIX E-SER IES MA NUAL 15 To start, ident ify the following pr i or to ins tallation: 1. W h i ch UltraMatri x will be #1, #2 , and so on. 2. W h i ch computer w ill be #1, #2, and so on. 3. W h i ch computers do not us e a PC2 keyboa rd or a PS/2 m ous e.
ULTRA MATRIX E-SER IES MA NUAL 16 d. Select “Syste m ” and pres s [Enter]. e. Next, select “S t art ing computer number” an d pres s [Enter]. An input bo x w ill display f or a new starting computer nu m be r. Enter the co rrect “Star ti ng computer” nu m ber f or this Un it (See page 15) and pre ss [Enter].
ULTRA MATRIX E-SER IES MA NUAL 17 7. Apply pow er t o the ne xt unit to bus in, then connect an ex pans i on cable (IN TH I S ORDER); (Low er and upper expans ion cards on the 4 x E mode l ) From: Unit #2 ’s “OUT” expans ion card con nector To: Unit #1’s “I N” e x pans i on card conne ct or.
ULTRA MATRIX E-SER IES MA NUAL 18 15. Switch t he K VM stat i on to CPU port # “ x” (start i ng w i th x=1) by press i ng and releasing the left control [Ctr l ] key and w i th in 2 se c onds , t ype in 1 (or t he CPU po rt # being confi gured ) an d press [Enter].
ULTRA MATRIX E-SER IES MA NUAL 19 Swi tch Installation – M ultip le uni ts – “RIN G” to pology A “RING” con f igurat ion is us uall y use d w hen the users are connected to different UltraMatri x sw i tches and nee d access to all computers.
ULTRA MATRIX E-SER IES MA NUAL 20 To begin se tting up your s yste m in a “RING” con f igurat ion, per f orm steps 1 – 13 as outli ned i n sett ing up a “BUS” confi gura ti on.
ULTRA MATRIX E-SER IES MA NUAL 21 9. Verify that the keybo ard, video , and mous e on the conn ected computer f unction prope rly be f ore proceed i ng. 10. Switch the KVM stat i on to the ne xt sequ ential C PU port as explained in step 6 and pe rform s t eps 7 – 9 f or this co m puter and f or the rema ining co m puters.
ULTRA MATRIX E-SER IES MA NUAL 22 Swi tch Installation – M u lti p le uni ts – “Spli t-BUS” topology A “Split Bus ” configurat i on is usu al ly us ed wh en t he users are conne cted to the firs t and last U l traMatr ix sw i tch and ne ed access to all conn ected CPUs .
ULTRA MATRIX E-SER IES MA NUAL 23 e. Next, select “S t art ing computer number” an d pres s [Enter]. An input bo x w ill display f or a new starting computer nu m be r. Enter the co rrect “Star ti ng computer” nu m ber f or this Un it (See page 15) and pre ss [Enter].
ULTRA MATRIX E-SER IES MA NUAL 24 8. V erify on the status s creen that t he ne xt block of s ystem CPU po rts from Un it #2 is recogn ized. I f Unit #2 is a 16-port s w it ch, co m puters 17-20 , 21-24, 25-28, and 29-32 w i ll be highl ighted.
ULTRA MATRIX E-SER IES MA NUAL 25 16. Pre-co n f igure the CPU por t, if neede d, as outlined i n s teps 4a-f on page 12 if the computer being conn ected does not use a PC2 type keyboa rd or PS/2 m ous e (defaults ). Pre-configure t he CPU port be f ore connect ing the co m puter.
CONFIGURAT ION M ENUS ULTRA MATRIX E-SER IES MA NUAL 26 M enu structure UltraMatr ix Menu Structure System s ettings Computer nam e KVM nam e User nam e Configure pass word Keyboard Resoluti on Passwo.
ULTRA MATRIX E-SER IES MA NUAL 27 Main Menu Us e up/dow n arrow keys to choos e selecti on then press t he Enter key or the Escap e k ey to exit Configure pas sword ,box nu m ber,keyboa rds settings,ap peara nce Fi gure 7. Ma i n con figuration m enu Save the changes made to any m enu.
ULTRA MATRIX E-SER IES MA NUAL 28 Configure Sys tem men u Configure s ystem System s ett ings Configure pa ssw ord **** **** Starting co m puter nu m ber 1 Maximum co m puters 64 Keyboa rd se tti ngs .
ULTRA MATRIX E-SER IES MA NUAL 29 Starting com puter n umber (De f au l t: 1) The “Start i ng co m puter nu m ber” de fi nes to the sys t em, the f irst CPU port nu m ber for a part i cu lar UltraMatrix s witch t hat is co nfigured in an expanded topology.
ULTRA MATRIX E-SER IES MA NUAL 30 Sun keyboar d lang uage (De f ault: US) Determines the res pons e to a Sun computer’s query f or t he keybo ard languag e type us ed. To change the Sun keyboard lang uage type, se l ect it and press [ Enter]. A s el ect ion bo x w ill display s ho w i ng the su pp orted Sun langua ge choices .
ULTRA MATRIX E-SER IES MA NUAL 31 Scree n saver time (sec onds) (De f ault: 1800 s econds ) Determines the period o f keyboa rd or mous e inactivity before acti v a ting the scre en s av er. To chan ge the s creen s av er time, se lect it fro m the m enu and pres s [Enter].
ULTRA MATRIX E-SER IES MA NUAL 32 Configure Com pu ter me nu Configure co m puter Computer name Keyboard Mouse 1 Computer 1 PC2 PS/2 2 Computer 2 PC2 PS/2 3 Computer 3 PC2 PS/2 4 Computer 4 PC2 PS/2 5.
ULTRA MATRIX E-SER IES MA NUAL 33 Keyboard (De f ault: PC m ode 2) To change the keyboard t ype f or a se lected compu t er o r con fi gure the CPU port f or a s eri a l de v ice, us e the up/do w n arrow keys to select the computer w hose keyboa rd needs cha nging.
ULTRA MATRIX E-SER IES MA NUAL 34 Configure KVM menu Configure KV M ID BUS KVM na m e Res ol ution Start Us er 1 1 KVM s tation 1 64 0x480@60 0 Us er 1 2 2 KVM s tation 2 64 0x480@60 0 Us er 1 3 3 KVM.
ULTRA MATRIX E-SER IES MA NUAL 35 Resolution (De f au lt: 640 x 480@60 Hz) Selects the res ol ution an d sca n rate of the on-s creen dis pl ay w hen no attached co m puter v ideo is prese nt. If a computer vi de o i s show n, the detected v i deo resolution fro m the conn ected co m puter is us ed.
ULTRA MATRIX E-SER IES MA NUAL 36 The con f igure us er, pro f il e, an d grou p features pro v i de a f lexib le and reli ab l e s ecurity se t-up for your s ystem.
ULTRA MATRIX E-SER IES MA NUAL 37 and pa ssw ord to gain acces s to the KVM stat ion. To ass i gn or cha nge a us er passwo rd, select the use r, then the pas swo rd f i e l d and pre ss [Enter]. An i npu t bo x will disp lay. Type in a passw ord for the selected us er and press [Enter].
ULTRA MATRIX E-SER IES MA NUAL 38 Configure Prof i le menu Configure Pro fil e Name Acces s Mode Share Scan Log out Pro f il 1 Grou p 1 Share 2 5 2 40 Pro f il 2 Grou p 2 Share 2 5 2 40 Pro f il 3 Gro.
ULTRA MATRIX E-SER IES MA NUAL 39 Mode (De f ault: Share ) Ass i gns 1 of 4 modes t o a pro fil e. To chan ge the m ode, s elect t he profile to cha nge the m ode, then select the m ode to chan ge and press [Enter]. A se l ection bo x wil l disp lay. Select the m ode n eeded and press [Enter].
ULTRA MATRIX E-SER IES MA NUAL 40 Logout (De f au l t: 240 mi nutes ) This se tti ng d i scon nects and logs out a user after the s et period of no keyboa rd or mous e activity. To chan ge the logout value , s elect the profile, then the logout tim e to change and press [Enter].
ULTRA MATRIX E-SER IES MA NUAL 41 Configure Gr o up me n u Configure G roup Computer Group 1 1 Computer 1 + + + + + + + + + + + + + + + + + 2 Computer 2 + + + + + + + + + + + + + + + + + 3 Computer 3 .
ULTRA MATRIX E-SER IES MA NUAL 42 System Status display System Status Computers Pow er Pos Ver KVM CPU Us er Status 1-4 1 21C PC 1 Us er 1 Share m ode 5-8 2 21C PC 2 Us er 2 Share m ode 9-12 3 21C PC .
ULTRA MATRIX E-SER IES MA NUAL 43 Pos (Positio n) Displays the slot w here a CPU card in the sys t em is installed f or a given sw it ch. Slot 1 is the botto m CPU card; slot 2 is the top CPU card f or the 2xE m odel, slo t 4 is the top CPU card for the 4 xE model.
ULTRA MATRIX E-SER IES MA NUAL 44 Save me nu Ultr aMatrix versi on MX21C Ros e Electron ics Copy r i ght 1990-200 2 Main Menu Configure System Computer KVM Us er Pro f ile Group Lang uage Status Sav e.
OPERAT I ON ULTRA MATRIX E-SER IES MA NUAL 45 User operating instructions The followin g instruct i ons ap p ly to all UltraMatrix swi tc h es. This se cti on e x plains the operat i ng func ti ons of.
ULTRA MATRIX E-SER IES MA NUAL 46 Keyboa rd commands (conti nued ) Command Key Seque n ce Desc ription Send Nu ll Byte [Ctrl] N Sends a null byte to the CPU’s PS/2 mous e port.
ULTRA MATRIX E-SER IES MA NUAL 47 To acces s the “Computer se l ect” menu , press and release the l e f t [Ctrl] key, then pres s the [Esc] key. The computer select men u show n i n Fi gure 17 w ill disp l ay. Us e the up/dow n arrow keys and t he pag e up/pag e down keys and select t he computer to s w it ch to an d press [Enter].
ULTRA MATRIX E-SER IES MA NUAL 48 Fi gure 18. Co nnection su ccess f ul mes sage Fi gure 19. Co nnection f ailed mess age Fi gure 20. D i sco nnect m ess age See Appe ndix H.
SERIAL PORT ULTRA MATRIX E-SER IES MA NUAL 49 Serial port usage (RS232) The follow ing procedure for es t ablishing a conn ection from you r stan dalone computer or Noteboo k computer to the Ultr aMatrix s w it ch’s se r ial port us es W indow s HyperTerminal™.
ULTRA MATRIX E-SER IES MA NUAL 50 Click “OK” w hen all v a l ues ha v e been entered . The Hype rTerminal dialog bo x w ill disp l ay and infor m ation can be excha nged with the UltraMatrix s w itc h prop erly.
ULTRA MATRIX E-SER IES MA NUAL 51 Serial men u options Option 3, 4 and 5 are not a v a il able wh en using a displa y ter minal. Option 1. Cha n ge Starting Com p uter ( From car d #1 only) Select th is option to chan ge the s tarting co m puter nu mber.
ULTRA MATRIX E-SER IES MA NUAL 52 It is reco mm ended that th is procedu re be don e on UltraMatrix #1, RS232 port #1. (Low er right RJ12 con nector) To load a f lash up grade file, type 3 in the Enter choice fi eld of the se r ial options m enu.
ULTRA MATRIX E-SER IES MA NUAL 53 Option 4. Se n d this Un i t’s Main Program to ot her Units. Option 5. Se n d this Un i t’s Kernel to ot h er Un its.
ULTRA MATRIX E-SER IES MA NUAL 54 Selecting opt i on 6 res tores the CPU card to its origina l factory configurat ion. The fol lowing m ess a ge app ears: W hen t he f actory de f aults ha v e been re.
ULTRA MATRIX E-SER IES MA NUAL 55 Switching us i ng the se rial p ort From any RS2 32 port on an y s witch, you can sw i tch any KVM s tati on i n the sys tem to any co m puter. Conne ct a serial cab l e to the RS23 2 port on any Ultra Matrix and to the COM port on the standa lone computer.
SERIAL DEVICE SUPPORT ULTRA MATRIX E-SER IES MA NUAL 56 Serial device support The se rial feature is a v a ilable on the m u l ti-plat f o rm m o dels only with an OSD (on-scre en-dis play) chips re v ision o f O4.2 or grea ter, firmw are progra m MX P21C or greater and kernel MX K20 or grea ter.
ULTRA MATRIX E-SER IES MA NUAL 57 Configure Co m puter Computer name Keyboa rd Mouse 1 Computer 1 PC 2 PS/2 2 Computer 2 Se rial 9600,N,8,1 3 Computer 3 PC 2 PS/2 4 Computer 4 PC 2 PS/2 5 Computer 5 P.
SERVICE ULTRA MATRIX E-SER IES MA NUAL 58 Service Informati on Maintenance an d Re p air This Unit does not contain any i nternal us er-serviceable parts . In the e v ent a Unit needs repair or m a i ntenan ce, you m ust fi r st obtain a Return Autho rization (RA) nu m ber f ro m Rose Electronics or an authorized repa i r center.
SA FET Y ULTRA MATRIX E-SER IES MA NUAL 59 Safety This UltraMatr ix sw it ch has bee n tested f or conforma nc e to safety regulations and require m ents, and ha s been certified for interna t iona l us e. Like all electroni c equip m ent , the Ul traMatrix s witch shou ld be us ed with care.
ULTRA MATRIX E-SER IES MA NUAL 60 Safety and EMC Regulatory Sta tements Saf e t y In f ormation Documentat ion referen ce symbo l . If the produ ct is m arked with this s ym bol, refer t o the produ ct documentat ion to get mo re in f ormation abou t the produ ct.
ULTRA MATRIX E-SER IES MA NUAL 61 Safety and EMC Regulatory Sta tements Informations concernant la sécuri té Symbole de ré f érence à l a docu m entation. S i le produit es t m arqué de ce s ym bo le, reportez -vous à l a documentat ion du produi t afin d’ obtenir des informations plus dé taillées .
TROUBL ESHOO T I NG ULTRA MATRIX E-SER IES MA NUAL 62 Tr oubl eshooti ng Computer d oes not boot, keyb oard or m ouse error r eceive d CPU cable is loose. Re-s eat cable and h it F1 to continu e or reboot computer. W ro ng cable plugged in. Keyboard and mous e cables re v ersed .
ULTRA MATRIX E-SER IES MA NUAL 63 Mouse does not move The UltraMatr ix turned o ff after or not at tached w hen computer booted or applicat ion began us i ng mouse .
APPENDICES ULTRA MATRIX E-SER IES MA NUAL 64 A ppend ix A. Initial fact ory d efau l t sett ings Function Setting Default value System Pa ssw ord None Starting Co m puter Nu m ber 1 Maxim u m Co m put.
ULTRA MATRIX E-SER IES MA NUAL 65 A ppend ix B. General specificatio ns Specification UM-2xE (4/8/16 CPU Por t s ) UM-4xE (4/8/16 CPU Por t s ) Dimens ions 1 6.7 x 4.85 x 1.75 i n. 42.4 x 12.3 x 4.4 c m . 16.7 x 4.85 x 3.50 in. 42.4 x 12.3 x 8.9 c m .
ULTRA MATRIX E-SER IES MA NUAL 66 A ppend ix C. Parts an d cables KVM Cables Part number D escr ipti on CAB–CX 0606Mnnn Coax – VGA / PS2 Kbd/Mous e CAB– W X06 06Mnn n Stand ard – VGA/PS2 Kbd/M.
ULTRA MATRIX E-SER IES MA NUAL 67 A ppend ix D. Status Connect / Failure Reas on Sum mary Reas on D escr ipti on A ction Can’ t F ind Computer Unab le t o co mmuni ca t e to the compu t er that’s being conn ected to. Chan ge inv a li d start i ng computer nu m ber, incorrect e x pans i on cable place m en t or powe r up expans ion Unit.
ULTRA MATRIX E-SER IES MA NUAL 68 A ppend ix E. Disconnect St atus Reas o ns Reas on De scription A ction No Res ponse Dis conne ct communication erro r. Cycle pow er on t he Un it w here the CPU be i ng conne cted is attached. Private Mode Ca ncel Us er discon nected from computer becau se anothe r use r has conn ected in Private Mode.
ULTRA MATRIX E-SER IES MA NUAL 69 A ppend ix F. KVM plac ement / co nflicts In an e x pan ded s ystem w it h m u l tip le UltraMatrix s witches, no us er conflicts w i ll occur pro v ided the K VM stat i ons are on di ff erent KVM ports .
ULTRA MATRIX E-SER IES MA NUAL 70 A ppend ix G. Password jumper If the con f iguration pa ssw ord is e v er forgotten, the U ltraMatrix s w it ch has a s peci al “Pas sword” rese t j u m per on the CPU car d. This jumper is labeled JP31 on a l l models.
ULTRA MATRIX E-SER IES MA NUAL 71 A ppend ix H. Diagnost i c check / error mes sages The pow er on diagnos t ic screen that app ears when the UltraMatr ix sw it ch is fi rs t turned on , checks the s witch and pro v ides the in f or m ation sh o wn on the scree n.
ULTRA MATRIX E-SER IES MA NUAL 72 Configurat i on Repo r ts the res ult s of checks um calcu l ations of configurat ion memory. Any results othe r than GOOD ter mi nates the diagnos ti c seq uence , indicating a hardw are f ailure.
ULTRA MATRIX E-SER IES MA NUAL 73 Kernel ha lt error messa ges Message Descriptio n BAD Addres s = nn Kernel memory i s corrup t, hardw are f ailure. Res ett ing to factory defaults A memory error is de tected dur i ng a read from con fi gurat i on m e m ory.
ULTRA MATRIX E-SER IES MA NUAL 74 A ppend ix I. Video distance table The limitat i on on dri v ing distan c e is us uall y due to the q uality o f t he video. The table below shows the distances , res oluti on and quality of video that can be expected.
ULTRA MATRIX E-SER IES MA NUAL 75 A ppend ix J. Rack mo u nt The optiona l rack m oun t kit inc l udes the f ollow i ng ite m s : Two black anodized mount i ng bracke ts.
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1070 7 Stancliff Road Pho ne: (281) 933 - 7673 Hous ton, T exas 770 99 WW W. ROS E.C OM Manua l prod uced by J im Poor m an.
An important point after buying a device Rose electronic ULTRAMATRIX 4xE (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Rose electronic ULTRAMATRIX 4xE, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Rose electronic ULTRAMATRIX 4xE.
However, one of the most important roles played by the user manual is to help in solving problems with Rose electronic ULTRAMATRIX 4xE. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Rose electronic ULTRAMATRIX 4xE along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center