Instruction/ maintenance manual of the product SP 311SFNw Ricoh
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For safe and correct use, be sur e to read "Safety Information" before using the machine. Appendix T roubleshooting Maintaining the Machine Configuring the Machine Using Utilities Configurin.
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TABLE OF CONTENTS How to Read This Manual................................................................................................................................. 8 Introduction..................................................................
Multi-access................................................................................................................................................. 32 2. Loading Paper Supported Paper..........................................................
Adjusting Image Density.............................................................................................................................. 78 Selecting the Document Type According to Original.................................................
Editing a Fax Cover Sheet........................................................................................................................ 126 Receiving a Fax......................................................................................
Copier Tab................................................................................................................................................. 179 Fax Tab....................................................................................
Cleaning the Exposure Glass................................................................................................................... 208 Cleaning the ADF........................................................................................
Printer Function Specifications.................................................................................................................. 254 Copier Function Specifications.......................................................................
How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Note to Administrator Password Certain configurations of this machine can be password-protected to prevent unauthorized modifications by others. We strongly recommend you to create your own password immediately. The following are the operations that can be password-protected: • Entering the [Address Book], [Network Settings], or [Admin.
Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to.
Important Safety Instructions User Information on Electrical & Electronic Equipment Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling.
Environmental Advice for Users Users in the EU, Switzerland and Norway Consumables yield Please refer to either the User’s Manual for this information or the packaging of the consumable. Recycled paper The machine can use recycled paper which is produced in accordance with European standard EN 12281:2002 or DIN 19309.
Note for the Battery and/or Accumulator Symbol (For EU countries only) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators.
Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. • This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed.
Important Safety Instructions Notes to Users in the State of California Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/ perchlorate 15.
ENERGY STAR Program ENERGY STAR ® Program Requirements for Imaging Equipment The ENERGY STAR ® Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions.
Specifications Energy Saver mode 1 Power Consumption 50 W or less Default Time 30 seconds Recovery Time 10 seconds or less Energy Saver mode 2 Power Consumption 5.0 W or less Default Time 1 minute Recovery Time 20 seconds For details about Energy Saver modes, see page 166 "Administrator Settings".
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1. Guide to the Machine Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior CVW049 12 13 14 15 16 17 18 8 12 3 11 1 0 9 4 5 7 6 1. ADF Cover Open this cover to remove originals jammed in the ADF.
5. USB Port For connecting the machine to a computer using a USB cable. 6. Ethernet Port For connecting the machine to the network using a network interface cable. 7. G3 (analog) Line Interface Connector For connecting a telephone line. 8. Tray 1 Rear Cover Remove this cover when loading paper longer than A4 in Tray 1.
Interior CVW037 1 1. Print Cartridge A replacement consumable that is required to make prints on paper. It needs to be replaced when the Toner/ Paper End indicator flashes red. For details about replacing the cartridge, see page 201 "Replacing the Print Cartridge".
5. [Shortcut to Func.] key Press to use the function pre-assigned to this key. 6. [Copy] key Press to switch the machine to copier mode. 7. [Facsimile] key Press to switch the machine to fax mode. 8. Screen Displays the current status and messages. 9.
21. [Density] key Press to adjust the image density for the current job. 22. [Shift] key Press to use the Quick Dial numbers 5 to 8 when specifying a scan or fax destination using the One Touch buttons. 23. One Touch buttons Press to select a scan or fax Quick Dial destination.
Installing the Printer This section describes how to install the printer and perform settings after installation. Where to Put the Printer The printer's location should be carefully chosen because environmental conditions greatly affect its performance.
• Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily. • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components.
CER1 19 • White area: Permissible Range • Blue area: Recommended Range To avoid possible build-up of ozone, locate this machine in large well ventilated room that has an air turnover of more than 30m 3 /hr/person.
When you detect an odd smell, sufficiently ventilate and circulate the air in the room. Power requirements • 220 - 240 V, 4 A, 50/60 Hz • 120 V, 7 A, 60 Hz Please be sure to connect the power cord to a power source as above.
Installing the Driver and Software You can install the necessary driver for this machine using the included CD-ROM. The supplied drivers are supported by the following operating systems: • PCL 6 pri.
4. From the CD-ROM menu, click [Network Quick Install]. 5. Follow the instructions in the installation wizard. Upgrading or Deleting the Printer Driver Upgrading the printer driver 1. On the [Start] menu, click [Devices and Printers]. 2. Right-click the icon of the printer model you want to modify, and then click [Printer properties].
About Operation Tools This section explains the operation tools of this machine. Control Panel The control panel contains a screen and keys for controlling the machine.
Initial Setup Initial Setup When you turn on the machine for the first time, a menu for configuring the settings described below will appear on the display. This section describes how to complete the Initial Setup. • : The fax number code is required by international law.
Changing Operation Modes You can switch between copier, scanner, and fax modes by pressing the corresponding keys. Press the [Copy], [Scanner], or [Facsimile] key to activate each mode.
Current job Job that you want to execute simultaneously Scanning • Fax memory transmission • Fax immediate printing • Fax memory reception • Printing a fax received in the machine's memor.
Current job Job that you want to execute simultaneously Printing a fax received in the machine's memory • Scanning *1 • Scanning a fax into the machine's memory before transmission • F.
2. Loading Paper Supported Paper Paper Size • A4 • 8 1 / 2 " × 11 " (Letter) • 8 1 / 2 " × 14 " (Legal) • B5 JIS • 5 1 / 2 " × 8 1 / 2 " (Half Letter) • 7 .
CVW056 Paper Type • Plain paper (65-99 g/m 2 (17-27 lb.)) • Recycled paper (75-90 g/m 2 (20-24 lb.)) • Thin paper (52-64 g/m 2 (14-16 lb.)) • Thick paper1 (100-130 g/m 2 (27-35 lb)) • Thick paper2 (131-162 g/m 2 (35-43 lb)) • Color paper (75-90 g/m 2 (20-24 lb.
Non-Recommended Paper Types Do not use the following types of paper: • Ink-jet printer paper • Bent, folded, or creased paper • Curled or twisted paper • Torn paper • Wrinkled paper • Damp.
Print Area The diagram below shows the area of the paper that the machine can print on. From the printer driver CHZ904 2 3 3 1 4 4 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) Envelope CMC044 4 4 3 3 2 1 1.
• The print area may vary depending on the paper size, printer language and printer driver settings. • For better envelope printing, we recommend you set the right, left, top, and bottom print margins to at least 15 mm (0.6 inches) each. Copier function CHZ904 2 3 3 1 4 4 1.
Fax function CHZ904 2 3 3 1 4 4 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 2 mm (0.08 inches) • The print area may vary depending on the paper size.
Loading Paper Loading Paper into Tray 1 The following example explains loading procedure for the standard paper tray (Tray 1). • Before printing on paper other than envelopes, make sure to pull up the levers on the machine rear, inside the rear cover.
3. Pinch the end paper guide and slide it inward to match the standard size. CVW046 When loading custom size paper, position the paper guide slightly wider than the actual paper size. 4. Load the new paper stack print side down. Make sure paper is not stacked higher than the upper limit marked inside the tray.
5. Check there are no gaps between the paper and the paper guides; both side and end paper guides. CVW033 6. Carefully push tray 1 straight into the machine. To avoid paper jams, make sure the tray is securely inserted. • The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining.
CMC057 4. Lock the extender in the extended position. CMC055 5. Follow Steps 2 to 6 in "Loading Paper into Tray 1". • To reinsert the extender, you might have to push it with moderate force. • The remaining paper indicator on the left front side of the paper tray shows approximately how much paper is remaining.
CVW009 2. Slide the side guides outward, then load paper with the print side up, and push in until it stops against the machine. CVW010 3. Adjust the side guides to the paper width.
positions after printing. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes. • Avoid using self-adhesive envelopes. They may cause machine malfunctions. • Check there is no air in the envelopes before loading.
3. Adjust the side guides to the envelope width. CVW013 4. Open the rear cover. CVW015 5. Lower the levers for printing envelopes on both sides to the position indicated with an envelope mark. CVW016 Make sure to pull up the levers back to their original positions after printing.
• If printed envelopes come out badly creased, load the envelopes in the opposite direction, and then rotate the print object by 180 degrees using the printer driver before printing.
• You can press the [Escape] key to exit to the previous level of the menu tree. Specifying the standard paper size This section describes how to specify the standard paper size. 1. Press the [User Tools] key. cvw104 2. Press the [ ] or [ ] key to select [System Settings], and then press the [OK] key.
1. Press the [User Tools] key. cvw104 2. Press the [ ] or [ ] key to select [System Settings], and then press the [OK] key. 3. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. 4. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.
Placing Originals This section describes the types of originals you can set and how to place them. About Originals This section describes the types of originals that can be placed and the parts of the original that are unscannable. Recommended size of originals This section describes the recommended size of the original.
• Sticky originals such as translucent paper • Thin, highly flexible originals • Thick originals such as postcards • Bound originals such as books • Transparent originals such as OHP transpa.
In copier mode In scanner mode In fax mode Left 3 mm 0 mm 0 mm Bottom 4 mm 2 mm 0 mm Placing Originals on the Exposure Glass This section describes the procedure for placing originals on the exposure glass and in the ADF. • Do not place originals before any correction fluid and toner has completely dried.
• Do not place different size originals in the ADF at once. • Straighten curls in the originals before placing them in the ADF. • To prevent multiple sheets from being fed at once, fan the pages of your original before placing them in the ADF. • Place the original squarely.
3. Printing Documents Basic Operation The following procedure explains how to perform basic printing. 1. Open the printer properties dialog box in your document's application. For details about each setting, click [Help]. You can also click the information icons to show configuration information.
Canceling a print job before printing has started • Windows 1. Double-click the printer icon on the task tray of your computer. 2. Select the print job you want to cancel, click the [Document] menu, and then click [Cancel]. • If you cancel a print job that has already been processed, printing may continue for a few pages before being canceled.
If a Paper Mismatch Occurs The machine reports an error if: • The paper type does not match the print job's settings when [Input Tray;] is set to [Auto Tray Select]. • The paper size does not match the print job's settings when [Size Mismatch Detection] in [Tray Paper Settings] under system settings is enabled.
Resetting the Print Job 1. If the error message is displayed, press the [Clear/Stop] key. CVW105 3. Printing Documents 58.
Using Various Print Functions This section briefly describes various print functions that you can configure with the printer driver to make printouts appropriate for your purposes. Print Quality Functions Print quality and color tone can be adjusted to suit the print data.
Print Output Functions You can specify the form of print outputs according to your purposes. This section briefly describes some of the settings that you can specify. Printing multiple sets of a document You can print multiple sets of the same document.
Printing on custom size paper You can print using non-standard size paper by specifying the size of the paper as custom size. To specify a non-standard paper size, select [Custom Paper Size] from the [Document Size:] list, and then click the [Custom Paper Size.
3. Printing Documents 62.
4. Copying Originals Copier Mode Screen This section provides information about the screen when the machine is in copier mode. By default, the display shows the copier screen when the machine is turned on. If the scanner or fax screen is shown on the display, press the [Copy] key on the control panel to switch to the copier screen.
Basic Operation • The original in the ADF takes precedence over the original on the exposure glass if you place originals both in the ADF and on the exposure glass. 1. Press the [Copy] key. CVW101 2. Place the original on the exposure glass or in the ADF.
system settings. For [Select Paper], see page 134 "Copier Features Settings". For [Paper Tray Priority], see page 147 "System Settings". • When making multiple copies of a multi-page document, you can select whether copies are output in collated sets, or in page batches in the [Sort] setting under copy settings.
2. Press the [Clear/Stop] key. CVW105 4. Copying Originals 66.
Making Enlarged or Reduced Copies There are two ways to set the scaling ratio: using a preset ratio or manually specifying a customized ratio. Preset ratio CES103 50%, 71%, 82%, 93%, 122%, 141%, 200%, 400% Custom ratio CES106 25% to 400% in 1% increments.
• You can press the [Escape] key to exit to the previous level of the menu tree. • You can change the machine's default [Reduce/Enlarge] setting to always make photocopies in the specified ratio. For details, see page 134 "Copier Features Settings".
Making Combined/2-sided Copies This section describes how to combine and print a multiple pages (two or four pages) on one side or both sides of paper. • This function is only available when the original is set in the ADF, not when it is set on the exposure glass.
Portrait Landscape Original Copy Left to Right T op to Bottom Left to Right T op to Bottom CMF251 Combined copy on both sides In this mode, a multiple-page original is combined and printed on both sides of paper. • Comb. 2 on 1 Portrait Landscape Original Copy T op to T op T op to Bottom T op to T op T op to Bottom CMF254 • Comb.
87 65 86 75 65 87 75 86 Portrait Original Copy Left to Right, T op to T op Left to Right, T op to Bottom T op to Bottom, T op to T op T op to Bottom, T op to Bottom CMF255 87 65 86 75 65 87 75 86 Land.
Portrait Landscape Original Copy CMF260 T op to T op T op to Bottom T op to T op T op to Bottom Specifying Combined and 2-sided Copies 1. Press the [Duplex] key. CVW1 10 2. Press the [ ] or [ ] key to select the desired copy mode, and then press the [OK] key.
• Setting combined copying automatically disables the [ID Card Copy] setting. • Temporary job settings are cleared in the following cases: • Temporary job settings are cleared in the following cases: • When no input is received for the period of time specified in [System Auto Reset Timer] while the initial screen is displayed.
Copying Both Sides of an ID Card onto One Side of Paper This section describes how to copy the front and back sides of an ID card or other small documents onto one side of a sheet of paper. • This function is available only when the original is set on the exposure glass, not when it is set in the ADF.
Copying an ID Card 1. Press the [Shortcut to Func.] key. CVW107 To make the [Shortcut to Func.] key enable ID card copy mode for the current job, [Shortcut to Function] under administrator settings must be set to [ID Card Copy Mode]. For [Shortcut to Function], see page 166 "Administrator Settings".
A4 A5 A6 CVW302 • When printing on a sheet of Letter or Half Letter paper Position the card so that it is centered at the intersection.(The same position applies to both the front and back of the ID card.) CVW303 3. Press the [Start] key. A message prompting you to place the original back side down on the exposure glass appears on the display.
• Setting this function for the current job temporarily disables combined copying automatically. However, after the temporary job setting is cleared, the combined copying will be enabled again automatically.
Specifying the Scan Settings This section describes how to specify image density and scan quality for the current job. Adjusting Image Density There are five image density levels. The higher the density level, the darker the printout. 1. Press the [Density] key.
Text Select this when the original contains only text and no photographs or pictures. Photo Select this when the original contains only photographs or pictures. Use this mode for the following types of original: • Photographs • Pages that are entirely or mainly photographs or pictures, such as magazine pages.
4. Copying Originals 80.
5. Scanning Originals Scanner Mode Screen This section provides information about the screen in scanner mode. By default, the display shows the copier screen when the machine is turned on. If the copier or fax screen is shown on the display, press the [Scanner] key on the control panel to switch to the scanner screen.
Registering Scan Destinations This section describes how to register scan destinations in the Address Book. To send scanned files to an e-mail address (Scan to E-mail), FTP server (Scan to FTP), or a shared folder on a network computer (Scan to Folder), you must first register the destination in the Address Book using Web Image Monitor.
Scan to E-mail Settings Item Setting Description Quick Dial Number Optional Select when setting the destination as a Quick Dial entry. Name Required Name of the destination. The name specified here will be shown on the screen when selecting a scan destination.
Item Setting Description Original Required Select the sides of the original (1 side or 2-sides) to scan according to the page and binding orientation. Scan Size Optional Select the scanning size for the original from A5, B5, A4, Executive, Half Letter, Letter, Legal, 16K, or custom size.
Item Setting Description File Format (Color/Gray Scale) Required File format of the scanned file when scanning in color. PDF or JPEG can be selected. PDF supports multiple pages in a document, but JPEG does not. File Format (Black & White) Required File format of the scanned file when scanning in black and white.
Scan to Folder Settings Item Setting Description Quick Dial Number Optional Select when setting the destination as a Quick Dial entry. Name Required Name of the destination. The name specified here will be shown on the screen when selecting a scan destination.
Item Setting Description File Format (Color/Gray Scale) Required File format of the scanned file when scanning in color. PDF or JPEG can be selected. PDF supports multiple pages in a document, but JPEG does not. File Format (Black & White) Required File format of the scanned file when scanning in black and white.
3. Click the [E-mail Address], [FTP], or [Folder] tab. 4. Select the entry to modify, and then click [Change]. 5. Modify settings as necessary. 6. Enter the administrator password if required. 7. Click [Apply]. 8. Close the Web browser. • You can unassign a Quick Dial entry from a One-touch button from the [Quick Dial Destination] page.
Basic Operation Scanning using the control panel allows you to send scanned files via e-mail (Scan to E-mail), to an FTP server (Scan to FTP), or to the shared folder of a computer on a network (Scan to Folder). The Scan to E-mail, Scan to FTP, and Scan to Folder functions are available only through a network connection.
4. Search for the desired destination by pressing the [ ] or [ ] key to scroll the Address Book, and then press the [OK] key. When you specify a scan destination, the machine's scan settings change automatically according to the information registered for that destination in the Address Book.
• If the [Limitless Scan] setting under scanner settings is enabled, you can place originals on the exposure glass repeatedly in a single scan procedure.
CVW1 13 • When you specify a scan destination, the machine's scan settings change automatically according to the information registered for that destination in the Address Book. If necessary, you can change the scan settings using the control panel.
Specifying the Scan Settings When you specify a scan destination, the machine's scan settings change automatically according to the information registered for that destination in the Address Book. If necessary, you can change the scan settings for the current job using the control panel.
Adjusting Image Density This section describes how to adjust image density for the current job. There are five image density levels. The higher the density level, the darker the scanned image. 1. Press the [Density] key. CVW109 2. Press the [ ] or [ ] key to select the desired density level, and then press the [OK] key.
1. Press the [Image Quality] key. CVW108 2. Press the [ ], [ ], [ ], or [ ] key to select the desired resolution, and then press the [OK] key. • Press the [Escape] key to discard the current change and return to the initial screen. • You can change the machine's default [Resolution] setting to always scan with a specific resolution level.
Scanning from a Computer Scanning from a computer connected by the network or USB (TWAIN scanning and WIA scanning) allows you to operate the machine from your computer and scan originals into your computer directly. TWAIN Scanning TWAIN scanning is possible if your computer is running a TWAIN-compatible application.
3. Original type According to your original, select a setting from the list of options detailed below, or select [Custom...] to configure your own scan settings. "Mode", "Resolution", and "Size" under "Scan Configuration" will change according to the Original type setting you selected here.
Basic Operation for WIA Scanning 1. Place the original on the exposure glass. 2. On the [Start] menu on your computer, click [Devices and Printers]. 3. Right-click the icon of the printer model you want to use, and then click [Start scan] to open the dialog box for the scan settings.
6. Sending and Receiving a Fax Fax Mode Screen This section provides information about the screen in fax mode. By default, the display shows the copier screen when the machine is turned on. If the copy or scanner screen is shown on the display, press the [Facsimile] key on the control panel to switch to the fax screen.
Setting the Date and Time 1. Press the [User Tools] key. cvw104 2. Press the [ ] or [ ] key to select [Admin. Tools], and then press the [OK] key. 3. If you are requested to enter a password, enter the password using the number keys, and then press the [OK] key.
Entering Characters To enter characters, use keys as follows: To enter a digit Press a number key. To delete a character Press the [ ] key. To enter a fax number • To enter a number Use the number keys. • To enter characters other than digits " ": Press [ ].
• If the number you entered is too large or too small for the setting, it will not be accepted. If you press the [OK] key, the machine will increase or decrease the number to the minimum or maximum value for the setting.
Registering Fax Destinations This section describes how to register fax destinations in the Address Book using the control panel. For entering characters, see "Entering Characters". The Address Book can also be edited using Web Image Monitor.
5. Press the [ ] or [ ] key to select [No.], and then enter the desired Quick Dial number (1 to 8) or Speed Dial number (1 to 200) using the number keys. If a destination is already registered for the input number, the fax number and fax name registered for that number appear.
2. Press the [ ] or [ ] key to select [Address Book], and then press the [OK] key. 3. If you are requested to enter a password, enter the password using the number keys, and then press the [OK] key. A password for accessing the [Address Book] menu can be specified in [Admin.
Fax destination settings Item Setting Description Quick Dial Number / Speed Dial Number Required Select the number to which you want to register Quick Dial or Speed Dial destination. Name Optional Name of the destination. The name specified here will be shown on the screen when selecting a fax destination.
2. Click [Quick Dial Destination] or [Fax Speed Dial Destination]. If you modify the Speed Dial entry, proceed to Step 4. 3. Click [Fax Quick Dial Destination]. 4. Select the entry to modify, and then click [Change]. If you want to delete the entry, click [Delete].
Sending a Fax • It is recommended that you call the receiver and confirm with them when sending important documents. Selecting Transmission Mode There are two transmission modes: Memory Transmission and Immediate Transmission. Memory Transmission In this mode, the machine scans several originals into memory and sends them all at once.
• You can press the [Escape] key to exit to the previous level of the menu tree. Basic Operation for Sending a Fax • The original in the ADF takes precedence over the original on the exposure glass if you place originals both in the ADF and on the exposure glass.
4. Press the [Start] key. CVW106 • Depending on the machine's settings, you may be prompted to enter the fax number again if you manually entered the destination fax number. In this case, re-enter the number within 60 seconds, press [OK], and then press the [Start] key.
• When in Memory Transmission mode, the machine's memory may become full while scanning the originals. In this case, the screen prompts you to cancel the transmission or to send only the pages that have been scanned successfully. • If paper is jammed in the ADF, the jammed page has not been scanned properly.
2. Press the [Clear/Stop] key. CVW105 • If you cancel sending a fax while broadcasting, only the fax to the current destination is canceled. The fax will be sent to the subsequent destinations as normal. For details about sending a fax using the broadcast function, see page 112 "Specifying the Fax Destination".
2. Press the One Touch button to which the desired Quick Dial entry is registered. For registering the Quick Dial entries, see page 103 "Registering Fax Destinations" . Press the [Shift] key if you want to use Quick Dial entries Nos. 5 to 8 before pressing a One Touch button.
2. Press the [Address Book] key. CVW1 1 1 3. Press the [ ] or [ ] key to select [Search Address Book], and then press the [OK] key. If you want to search for a specific entry by its registration numbe.
1. Press the [Facsimile] key. CVW102 2. Add a destination by using one of the following methods: • To add a Quick Dial destination: press a corresponding One Touch button. • To add a Speed Dial destination: press the [Address Book] key, select [Search Address Book], select a destination, and then press the [OK] key.
1. Press the [Facsimile] key. CVW102 2. Press the [Pause/Redial] key. CVW1 13 Useful Sending Functions You can check the status of the other party's machine easily before sending a fax by using the On Hook Dial function. Using an extra telephone, you can talk and send a fax in one call.
2. Press the [Facsimile] key. CVW102 3. Press the [On Hook Dial] key. CVW1 12 "On Hook" appears on the screen. 4. Specify the destination using the number keys. 5. If you hear a high pitched tone, press the [Start] key. CVW106 6. Press [TX], and then press the [Start] key.
Sending a fax after a conversation An external telephone allows you to send a fax after finishing your conversation without having to disconnect and redial. This function is useful when you want to ensure that the fax has been received. 1. Place the original.
There are three image density levels. The darker the density level, the darker the printout. 1. Press the [Density] key. CVW109 2. Press the [ ] or [ ] key to select the desired density level, and then press the [OK] key. • Press the [Escape] key to discard the current change and return to the initial screen.
1. Press the [Image Quality] key. CVW108 2. Press the [ ] or [ ] key to select the desired resolution setting, and then press the [OK] key. • Press the [Escape] key to discard the current change and return to the initial screen. • You can change the machine's default [Resolution] setting to always scan with a specific resolution level.
Using the Fax Function from a Computer (LAN- Fax) This section describes how to use the fax function of the machine from a computer. You can send a document directly from a computer through this machine to another fax machine, without printing the document.
• For details, see the LAN-Fax driver help. • A fax number can contain 0 to 9, "P" (pause), " ", " ", "-", and space. • If necessary, insert a pause in a fax number. The machine pauses briefly before it dials the digits following the pause.
2. Press the [Clear/Stop] key. CVW105 Configuring Transmission Settings This section describes how to configure transmission settings in the LAN-Fax driver's properties. Properties are set separately for each application. 1. On the [File] menu, click [Print.
Registering destinations 1. Open the LAN-Fax address book, and then click [Add User]. 2. Enter the destination information. You must enter a contact name and fax number. 3. Click [OK]. Modifying destinations 1. Open the LAN-Fax address Book, select the destination you want to modify from the [User List:], and then click [Edit].
Deleting individual destinations or groups 1. Open the LAN-Fax Address Book, select the destination you want to delete from [User List:], and then click [Delete]. A confirmation message appears. 2. Click [Yes]. Exporting/Importing LAN-Fax Address Book data • The following procedure is based on Windows 7 as an example.
• Up to 1000 destinations can be registered in the LAN-Fax Address Book. If this limit is exceeded during importing, the remaining destinations will not be imported. Editing a Fax Cover Sheet 1. On the [File] menu, click [Print...]. 2. Select the LAN-Fax driver as the printer, and then click [Print].
Receiving a Fax • When receiving an important fax, we recommend you confirm the contents of the received fax with the sender. • The machine may not be able to receive faxes when the amount of free memory space is low. • An external telephone is required to use this machine as a telephone.
1. Press the [User Tools] key. cvw104 2. Press the [ ] or [ ] key to select [Fax Features], and then press the [OK] key. 3. Press the [ ] or [ ] key to select [Reception Settings], and then press the [OK] key. 4. Press the [ ] or [ ] key to select [Switch RX Mode], and then press the [OK] key.
Receiving a fax in Fax Only mode When the reception mode is set to Fax Only mode, the machine automatically answers all incoming calls in fax reception mode. • You can specify the number of times the machine rings before answering a call in the [Number of Rings] setting under [Fax Features].
Lists/Reports Related to Fax The lists and reports related to the fax function are as follow: • Fax Journal Prints a fax transmission and reception journal for the last 50 jobs. • TX Status Report Prints out the latest Transmission result. • TX Standby File List Prints a list of unsent fax jobs remaining in the machine's memory.
7. Configuring the Machine Using the Control Panel Basic Operation There are two main ways to access the machine settings: • Press the [User Tools] key to access the System or Network settings. • Press the [ ] or [ ] key to access the Copy, Scan, or Fax settings.
If you select [Address Book], [Network Settings], or [Admin. Tools] menu, you might be requested to enter a password. Enter the four-digit password, and then press the [OK] key. For details about the password, see [Admin. Tools Lock] on page 166 "Administrator Settings".
Menu Chart This section lists the parameters included in each menu. For details about configuring the machine using Web Image Monitor, see page 171 "Configuring the Machine Using Utilities". • Some items might not appear depending on the model type or machine's configuration.
Copier Features Settings Select Paper Specifies the paper size used for printing copies. When a tray is selected, the machine prints from that tray only. When a paper size is selected, the machine checks the trays for the paper of the specified size in the order of priority as set in [Paper Tray Priority] under system settings.
Density Specifies the image density for photocopying. Default: • (Lightest) • • • • (Darkest) Reduce/Enlarge Specifies the percentage by which copies are enlarged or reduced.
• Portrait • Landscape • 1Sd 4Orig->Comb 4on1 1Sd Copy will be made on 1 side, on which 4 pages of 1-sided original will be printed. • Portrait: L to R • Portrait: T to B • Landscape: L to R • Landscape: T to B • 1 Sided Orig->2 Sided Copy Copies two 1-sided pages on one 2-sided page.
Specify whether to draw a center line when making ID card copy. • Print • Do not Print Copier Features Settings 137.
Scanner Features Settings Scan Size Specifies the scanning size according to the size of the original. Default: [A4] • 8 1/2 × 14, 8 1/2 × 11, 8 1/2 × 5 1/2, 7 1/4 × 10 1/2, A4, B5, A5, Custom Size Scanning Mode Specifies the scanning mode using the control panel.
Resolution Specifies the resolution for scanning the original. Default: [300 × 300dpi] • 100 × 100dpi • 150 × 150dpi • 200 × 200dpi • 300 × 300dpi • 400 × 400dpi • 600 × 600dpi Compression (Color) Specifies the color compression ratio for JPEG files.
Fax Transmission Features Settings Immediate TX Sets the machine to send a fax immediately when the original is scanned. Default: [Off] • Off Select this when using Memory Transmission. • On Select this when using Immediate Transmission. • Next Fax Only Select this when using Immediate Transmission for the next transmission only.
preset to two or three times, depending on the [Country] setting under [Admin. Tools], in five-minute intervals. Default: [On] • Off • On Print Fax Header Sets the machine to add a header to every fax you send. The header includes the current date and time, user fax name and fax number of the machine, job ID, and page information.
Fax Features Settings Reception Settings Specifies the settings for receiving a fax. • Switch RX Mode Specifies the reception mode. Default: [Fax Only] • Fax Only The machine automatically answers all incoming calls in fax reception mode. • FAX/TEL(Mnl.
Specifies the 2 sided print. Default: [Off] • Off • 2 Sided Portrait: T to T • 2 Sided Portrait: T to B Delete TX Standby File Deletes unsent fax jobs remaining in the machine's memory. The machine can store up to 5 unsent fax jobs. This function is only performed when selected.
Default: [33.6 Kbps] • 33.6 Kbps • 14.4 Kbps • 9.6 Kbps • 7.2 Kbps • 4.8 Kbps • 2.4 Kbps • Reception Speed Specifies the reception speed for the fax modem. Default: [33.6 Kbps] • 33.6 Kbps • 14.4 Kbps • 9.6 Kbps • 7.2 Kbps • 4.
• Do not Print • Print Fax Journal Sets the machine to print a fax journal automatically for every 50 fax jobs (both sent and received). The fax journal will be printed on A4 or Letter size paper.
Address Book Settings Quick Dial Dest. Specifies the fax number and name for Quick Dial entries. You can register up to 8 Quick Dial entries. • No. Specifies the Quick Dial number.
System Settings Adjust Sound Volume Specifies the volume of the sounds produced by the machine. Default: [Low] for [Panel Key Sound], and [Middle] for other parameters. • Panel Key Sound Specifies the volume of the beep that sounds when a key is pressed.
• Middle • High Tray Paper Settings • Paper Type: Tray 1 Specifies the paper type for tray 1. Default: [Plain Paper] Thin Paper, Plain Paper, Recycled Paper, Color Paper, Letterhead, Preprinted .
Printing proceeds even if the paper size/type settings of the machine and printer driver do not match. However, if the paper is too small for the print job, the printed image will be cropped.
the time specified here, the machine only prints the data it has received. If printing is frequently interrupted by data from other ports, increase the timeout period.
Toner Saving Sets the machine to print using a reduced amount of toner (for prints made by the copier function only). Default: [Off] • Off • On Supplies Status Displays information about consumables. To replace the fusing unit, transfer roller, or paper feed roller, contact your sales or service representative.
• Horiz.: Tray 1 Select this to adjust the tray 1 registration horizontally. • Vert.: Tray 1 Select this to adjust the tray 1 registration vertically. • Horiz.: Bypass Tray Select this to adjust the bypass tray registration horizontally. • Vert.
Printing Lists/Reports Printing the Configuration Page 1. Press the [User Tools] key. cvw104 2. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key. 3. Press the [ ] or [ ] key to select [Configuration Page], and then press the [OK] key.
Prints the list with the entries sorted by Speed Dial registration number. • Sort by Name Prints the list with the entries sorted by name. Scanner Dest. List Prints a list of scan destinations. Scanner Journal Prints a scanner journal for the last 100 Scan to E-mail, Scan to FTP, and Scan to Folder transmissions.
Printer Features Settings List/Test Print Prints lists showing configurations on the machine. The lists will be printed on A4 or Letter size paper. • Config. Page Prints general information and the current configurations of the machine. • Menu List Prints the machine's function menus.
• Duplex Sets the machine to print on both sides of paper according to the specified binding method. Default: [None] • None • Long Edge Bind • Short Edge Bind • Blank Page Print Sets the machine to print blank pages. When cover sheet printing is enabled from the printer driver, cover sheets are inserted even if you select [Off].
• 0 to 89 • Point Size Specifies the point size for the default font. This setting is effective only for a variable-space font. Default: 12.00 points • 4.00 to 999.75 (you can use the [ ] or [ ] key to change the value in 0.25 increments) • Font Pitch Specifies the number of characters per inch for the default font.
• Off • Resolution Specifies the print resolution in dots per inch. Default: [600 × 600 dpi] • 600 × 600 dpi 7. Configuring the Machine Using the Control Panel 158.
Network Settings • Depending on the settings you change, the machine might need to be restarted. • Depending on the model you are using, some items might not appear. Ethernet • MAC Address Displays the machine's MAC address. • Ethernet Speed Displays the current Ethernet speed setting.
• Wi-Fi Status Displays the current connection status. • MAC Address Displays the machine's MAC address. • Current Connection Displays detailed information about the connection, such as the SSID and the wireless signal strength. • Setup Wizard Displays the procedure for manually connecting to a wireless LAN.
The numbers represented by "X" vary according to your network environment. • IP Address Method Displays the IP address acquisition method. • IP Not Ready • DHCP • Manual Config. • Default IP IPv6 Configuration • IPv6 Select whether to enable or disable IPv6.
• Stateless Address 2 • Stateless Address 3 • Stateless Address 4 • Link-local Address Displays the IPv6 link local address. • Contact your network administrator for information about the network configuration.
7. Press the [ ] or [ ] key to select the authentication method, and then press the [Next] key. Select the same method that the router or access point is using. 8. Press the [ ] or [ ] key to select the encryption method, and then press the [Next] key.
8. Press the [ ] or [ ] key to select [Open system], and then press the [Next] key. 9. Press the [ ] or [ ] key to select [None] or one of the WEP settings, and then press the [Next] key. 10. Enter the encryption key and ID using the number keys, and then press the [Connect] key.
7. Press the [ ] or [ ] key to select [Inactive], and then press the [OK] key. 8. Press the [ ] or [ ] key to select [Manual Config. Address], and then press the [OK] key. 9. Press the [ ] or [ ] key to select [Manual Config. Address], and then press the [OK] key.
Administrator Settings Set Date/Time Sets the date and time of the machine’s internal clock. • Set Date Specifies the date of the machine’s internal clock. Only dates that correspond with the year and month can be set. Incompatible dates will be refused.
• Dial Phone (10PPS) • Dial Phone (20PPS) PSTN / PBX Sets the machine to connect to the public switched telephone network (PSTN) or a private branch exchange (PBX). Default: [PSTN] • PSTN • PBX PBX Access Number Specifies the dial number to access the outside line when the machine is connected to a PBX.
Default: [Off] • Off • On (30 seconds) • EnergySaverMode 2 The machine enters Energy Saver mode 2 after the period of time specified for this setting is passed. The machine consumes less power in Energy Saver mode 2 than in Energy Saver mode 1, but it takes longer to recover from Energy Saver mode 2 than from Energy Saver mode 1.
• Reset Network Settings Resets the network settings to their defaults. Press [Yes] to execute. Press [No] to exit to the previous level of the menu tree without clearing the settings. • Clear Address Book Clears the fax Quick Dial/Speed Dial destinations.
• Dup/Comb Copy 7. Configuring the Machine Using the Control Panel 170.
8. Configuring the Machine Using Utilities Using Web Image Monitor • To operate the machine via Web Image Monitor, you must first configure the machine's TCP/IP or wireless LAN settings. For details, see page 159 "Network Settings". • Some items might not appear, depending on the model type you are using.
Displaying Top Page When you access the machine using Web Image Monitor, the top page appears in your browser's window. 1. Launch the Web browser. 2. In the Web browser’s address bar, enter “http://(machine’s IP address)/” to access the machine.
Information in the main area is not automatically updated. Click [Refresh] at the upper-right in the main area to update the information. Click the Web browser's [Refresh] button to refresh the entire browser screen.
Checking the System Information Click [Home] to display the main page of Web Image Monitor. You can check the current system information on this page. This page contains three tabs: [Status], [Counter], and [Machine Information]. Status Tab Item Description Model Name Shows the name of the machine.
Item Description Bypass Tray Shows the current state and paper size/type setting of the bypass tray. • If a non-genuine print cartridge is installed, toner life cannot be reliably indicated.
Print Counter Item Description Page Total Shows the total number of all prints from the machine: • Pages printed using the printer, copy, and fax functions • Lists/Reports printed from the [Print .
Configuring the System Settings Click [System Settings] to display the page for configuring the system settings. This page contains the following tabs: [Sound Volume Adjustment], [Tray Paper Settings], [Copier], [Fax], [Priority Tray], [Toner Saving], [I/O Timeout], and [Shortcut to Function].
Bypass Tray Item Description Paper Size Select the paper size for the bypass tray from the following: A4, B5 JIS, A5, B6 JIS, A6, 8 1/2 × 14, 8 1/2 × 11, 5 1/2 × 8 1/2, 7 1/4 × 10 1/2, 16K, 4 1/8 .
Copier Tab Select Paper Item Description Select Paper Select the paper size used for printing copies from the following: [Tray 1], [Bypass Tray], [A4], [8 1/2 × 11], or [16K].
Priority Tray Tab Priority Tray Item Description Printer Select the tray that the machine checks first for paper that can be used for the job from [Tray 1] or [Bypass Tray].
I/O Timeout Tab I/O Timeout Item Description Fixed USB Port Specifies whether the same printer/LAN-Fax driver can be used for multiple machines or not under USB connection.
Registering Destinations Scan and fax destinations can be registered using Web Image Monitor. A maximum of 100 scan destinations and 208 fax destinations (8 Quick Dial and 200 Speed Dial destinations) can be registered. See the scan and fax sections for more information on registering destinations.
Configuring the Network Settings Click [Network Settings] to display the page for configuring the network settings. This page contains the following tabs: [Network Status], [IPv6 Configuration], [Network Application], [DNS], [Auto E-mail Notification], [SNMP], [SMTP], [POP3], and [Wireless] (Type 2 model only).
IPv6 Configuration Tab IPv6 Item Description IPv6 Select whether to enable or disable IPv6. You cannot disable IPv6 using Web Image Monitor if the machine is currently in use in an IPv6 environment. In this case, use the control panel to disable [IPv6] under network settings.
Item Description Max. E-mail Size Select the maximum size of scan files that can be attached to an e-mail message (1 to 5 MB, or no limit). FTP Select to enable the Scan to FTP feature.
Item Description Secondary DNS Server Enter the IPv4 address of the secondary DNS. Domain Name Enter the IPv4 domain name for the machine. Can contain up to 32 characters. IPv6 DNS Method Select whether to specify the domain server manually or have the machine obtain its DNS information automatically.
Item Description Call Service Select to send an alert e-mail to the specified address if the machine requires servicing. Replace Print Cartridge Select to send an alert e-mail to the specified address if toner runs out. Cover Open Select to send an alert e-mail to the specified address if a cover is open.
System Item Description Location Enter the location of the machine. The location entered here is displayed on the main page. Can contain up to 64 characters. Contact Enter the contact information of the machine. The contact information entered here is displayed on the main page.
Item Description Time Zone Select a time zone according to your geographic location. Selecting a different time zone may cause transmission date and time to be incorrect for email sent by the Scan to E-mail function, even when the machine's clock is set correctly.
Item Description Channel Displays the channel information of the current wireless LAN settings if [Ad- Hoc] is selected for [Communication Mode]. Wireless Signal Status Displays the strength of the wireless signal that is being received. Wireless Specifies whether or not to use the wireless LAN.
Item Description WEP Key Enter the WEP key. The number and type of characters you can enter vary depending on the length and format selected for the key.
Configuring the IPsec Settings Click [IPsec Settings] to display the page for configuring the IPsec settings. This page contains the following tabs: [IPsec Global Settings] and [IPsec Policy List]. • This function is available only when an administrator password is specified.
Item Description Address Settings Displays the IP address filter of the IPsec policy as below: Remote address/Prefix length Action Displays the action of the IPsec policy as "Allow", "Drop", or "Require Security". Status Displays the status of the IPsec policy as "Active" or "Inactive".
Item Description Action Specify how the IP packets are processed from the following: • [Allow]: IP packets are both sent and received without IPsec applied to them. • [Drop]: IP packets are discarded. • [Require Security]: IPsec is applied to IP packets that are both sent and received.
Item Description Authentication Algorithm for ESP Specify the authentication algorithm to be applied when [ESP] is selected for [Security Protocol] from the following: [MD5], [SHA1] Life Time Specify the life time of the IPsec SA (Security Association) as a time period or data volume.
Printing Lists/Reports Click [Print List/Report] to display the page for printing reports. Then, select an item and click [Print] to print out information for that item. Print List/Report Item Description Configuration Page Prints general information about the machine and its current configuration.
Configuring the Administrator Settings Click [Administrator Tools] to display the page for configuring the administrator settings. This page contains the following tabs: [Administrator], [Reset Settings], [Backup Setting], [Restore Setting], [Set Date/Time], and [Energy Saver Mode].
• [Reset IPsec Settings] appears only when the administrator password is specified. Backup Setting Tab • When sending the machine for repair, it is important that you create backup files in advance. The machine's settings are returned to the default after repair.
4. Click [Save] in the confirmation dialog box. 5. Navigate to the location to save the backup file. 6. Specify a name for the file, and click [Save]. • [Back up IPsec Settings] appears only when the administrator password is specified.
Item Description Day Enter the current day (1 to 31). Date Format Select the date format from [MM/DD/YYYY], [DD/MM/YYYY], or [YYYY/MM/DD]. Set Time Item Description Time Format Select 24- or 12-hour time format. Time (AM/PM) Select [AM] or [PM] if 12-hour time format is selected.
9. Maintaining the Machine Replacing the Print Cartridge • Store print cartridge in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity.
CVW050 • If toner runs out, you cannot print until the print cartridge is replaced. 1. If paper is loaded in the bypass tray, remove the paper and close the bypass tray. 2. Push the side button to open the front cover, and then carefully lower it. CVW023 3.
4. Take the new print cartridge out of the box, and then take it out of the plastic bag. CMC081 5. Place the print cartridge on a flat surface, and then remove the protection sheet. CMC019 6. Hold the print cartridge and shake it from side to side five or six times.
7. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. CVW026 8. Carefully push up the front cover until it closes. Be careful not to trap your fingers.
Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly.
Cleaning the Friction Pad and Paper Feed Roller 1. Turn off the power. 2. Unplug the power cord from the wall outlet. Remove all the cables from the machine. 3. Pull out tray 1 carefully with both hands. CVW039 Place the tray on a flat surface. If there is paper in the tray, remove it.
5. Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the moisture. CVW040 6. Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks into place. CVW006 7.
Cleaning the Exposure Glass and ADF Cleaning the Exposure Glass 1. Lift the exposure glass cover. Be careful not to hold the input tray when lifting the exposure glass cover, for the tray might be damaged. 2. Clean the parts indicated with arrows with a soft damp cloth and then wipe the same parts with a dry cloth to remove any remaining moisture.
10. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not connected properly. • Make sure that the power plug is firmly inserted into the wall outlet.
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative. 10. Troubleshooting 210.
Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution Paper does not feed smoothly. • Use supported types of paper. See page 35 "Supported Paper".
Problem Solution Multiple sheets of paper are fed at one time. • Fan the paper well before loading. Also make sure that the edges are even by tapping the stack on a flat surface such as a desk. • Make sure that the paper guides are in the right position.
Removing Printing Jams • Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes. • Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can smudge. Make test prints until smudges no longer appear.
5. Push the side button to open the front cover, and then carefully lower it. CVW023 6. Carefully pull out the print cartridge horizontally, holding its center. CVW024 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
8. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. CVW026 9. Using both hands, carefully push up the front cover until it closes.
3. Push the side button to open the front cover, and then carefully lower it. CVW023 4. Carefully pull out the print cartridge horizontally, holding its center. CVW024 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.
6. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place. CVW026 7. Using both hands, carefully push up the front cover until it closes.
2. Remove the jammed paper carefully. CVW053 3. Close the rear cover. CVW017 4. Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it carefully.
5. Pull tray 1 out completely with both hands. CVW039 Place the tray on a flat surface. 6. Push the lever. Pushing the lever lowers the duplex transport unit.
8. With the duplex transport unit still lowered, carefully slide tray 1 back in until it stops. CVW006 9. If paper is loaded in the bypass tray, remove the paper and close the bypass tray. 10. Push the side button to open the front cover, and then carefully lower it.
12. Lifting the guide plate, remove the jammed paper carefully. CVW025 13. Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place.
1. Open the ADF cover. CVW054 2. Gently pull the jammed original to remove it. Be careful not to pull the original too hard, as it may rip. CVW055 3. Close the ADF cover. 4. Lift the ADF, and if there is original remaining in the ADF, gently pull the jammed original to remove it.
Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the machine's location. Make sure that the machine is on a level surface.
Printer Problems This section describes printing problems and possible solutions. Problem Solution An error occurs. If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters.
Problem Solution The toner is powdery and comes away from the paper, or the printed image has a matt appearance. Check if the levers for printing on envelopes inside the rear cover are properly set. Pull up the levers. Printed envelopes come out creased.
Copier Problems Problem Solution Photocopied pages are not in correct order. On the control panel, change the [Sort] setting under copy settings to collate pages as you require. For details about [Sort], see page 134 "Copier Features Settings".
Problem Solution Photocopied paper is dirty. • Image density is too high. Adjust the image density. See page 93 "Specifying the Scan Settings". • Toner on the printed surface is not dry. Do not touch printed surfaces immediately after copying.
Scanner Problems Problem Solution The machine does not start scanning. The ADF or its cover is open. Close the ADF or its cover. The scanned image is dirty. • The exposure glass or ADF is dirty. See page 201 "Maintaining the Machine". • Before placing originals on the exposure glass, make sure that toner or correction fluid is dry.
Fax Problems When an error code appears on the fax journal or transmission status report The table below describes the meaning of error codes that appear under "Results" on the fax journal or transmission status report, and what to do when a particular error code appears.
Error Code Solution 1XXX32 to 1XXX84 An error occurred while sending a fax. • Confirm that the telephone line is properly connected to the machine. • Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone.
When other problems occur The table below describes how to troubleshoot problems that do not produce an error code. Problem Solution Cannot send faxes. • See the solutions provided for errors 1XXX32 to 1XXX84 in the above table. • The machine cannot accept a new fax job because there are 5 unsent faxes in memory already.
Error and Status Messages on the Screen Messages are listed in alphabetical order in the table below. "X" indicates the parts of the messages that appear differently depending on a specific situation, such as the paper sizes, paper types, or tray names.
Message Causes Solutions Available: IDCard Copy A4 or 8 1/2 x 11 ID card copy could not be performed because the tray does not contain the valid size paper, which are A4 or Letter size. • Set the machine to print copies using the A4 or Letter size paper in the [Select Paper] setting.
Message Causes Solutions Connection Failed The line could not be connected correctly. • Confirm that the telephone line is properly connected to the machine. • Disconnect the telephone line from the machine, and connect a standard telephone in its place.
Message Causes Solutions I-Fax POP3 fails Connection to the POP3 server failed. • Confirm that the network cable is properly connected to the machine. • Confirm that the network settings such as IP address, DNS, and POP3 settings have been configured properly (make sure that no double- byte character is used).
Message Causes Solutions Memory Overflow • The machine's memory reached capacity while scanning the first page of the original to store a fax job in memory before transmission. • The machine's memory reached capacity while storing a fax in memory in Memory Transmission mode.
Message Causes Solutions Out of Paper: X The indicated tray has run out of paper. Load paper to the indicated tray. See page 41 "Loading Paper". Please Restart Machine The machine needs to be restarted. Turn off the power, and then turn it back on.
Message Causes Solutions Scan (NW) Disconnected A scanned file could not be sent because the Ethernet cable was not connected properly. Reconnect the Ethernet cable properly, and then try the operation again. Scan (USB) Disconnected The USB cable was disconnected while scanning from a computer.
Message Causes Solutions Sort Copy was Cancelled The machine's memory reached capacity while originals were being scanned from the ADF to perform sort copying. Press [Exit] to print the originals that were successfully scanned into memory. Then, copy again the originals left in the ADF.
10. Troubleshooting 240.
11. Appendix Functions and Network Settings Available in an IPv6 Environment The functions and network settings of this machine that are available in an IPv6 environment differ from those available in an IPv4 environment. Make sure the functions you use are supported in an IPv6 environment, and then configure the necessary network settings.
Transmission Using IPsec For securer communications, this machine supports the IPsec protocol. When applied, IPsec encrypts data packets at the network layer using shared key encryption. The machine uses encryption key exchange to create a shared key for both sender and receiver.
• For successful authentication, the sender and receiver must specify the same authentication algorithm and authentication key. The authentication algorithm and authentication key are specified automatically. AH Protocol + ESP Protocol When combined, the ESP and AH protocols provide secure transmission through both encryption and authentication.
Machine PC 1. Set the IPsec settings on Web Image Monitor. 1. Set the same IPsec settings as the machine on PC. 2. Enable IPsec settings. 2. Enable IPsec settings. 3. Confirm IPsec transmission. • After configuring IPsec, you can use "ping" command to check if the connection is established correctly.
2. Double-click [Local Security Policy], and then click [IP Security Policies on Local Computer]. 3. In the "Action" menu, click [Create IP Security Policy...]. The IP Security Policy Wizard appears. 4. Click [Next]. 5. Enter a security policy name in "Name", and then click [Next].
25. Click [Add...] in the Filter Action. The Filter Action Wizard appears. 26. Click [Next]. 27. In [Name], enter a Filter Action name, and then click [Next]. 28. Select "Negotiate security", and then click [Next]. 29. Select one of options for computers allowed to communicate with, and then click [Next].
39. Click [Finish], and then click [OK] twice. The new IP security policy (IPsec settings) is specified. 40. Select the security policy that you have just created, right click on it, and then click [Assign]. IPsec settings on the computer are enabled.
Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications. • Replace the print cartridge if the printed image suddenly becomes pale or blurred.
Moving and Transporting the Machine This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it over a long distance. • Be sure to disconnect all cables from the machine before transporting it.
Where to Inquire Contact your sales or service representative for further information about the topics included in this manual or to inquire about other topics not included in this manual.
Consumables Print Cartridge Print cartridge Average printable number of pages per cartridge *1 Black 2,000 or 3,500 pages *1 The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image density set as the factory default.
Specifications of the Machine This section lists the machine's specifications. General Function Specifications Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for scanning using the exposure glass 216 mm × 297 mm (8.
Paper output capacity (80 g/m 2 , 20 lb) 50 sheets Paper input capacity (80 g/m 2 , 20 lb) • Tray 1 250 sheets • Bypass tray 50 sheets ADF capacity (80 g/m 2 , 20 lb) 35 sheets Memory 128 MB Power.
Printer Function Specifications Printing speed : 28 pages per minute (A4) : 30 pages per minute (Letter) Resolution 600 × 600 dpi (maximum: 1200 × 600 dpi) First print speed 12 seconds or less Interface • Ethernet (10BASE-T, 100BASE-TX) • USB 2.
Zoom ratio: 25% to 400% • Fixed ratio: 50%, 65%, 78%, 93%, 129%, 155%, 200%, 400% Zoom ratio: 25% to 400% Copy quantity 99 Scanner Function Specifications Maximum scanning area (horizontal × vertical) • Exposure glass 216 × 297 mm (8.5 × 11.7 inches) • ADF 216 × 356 mm (8.
Fax Function Specifications Access line • Public switched telephone networks (PSTN) • Private branch exchange (PBX) Transmission mode ITU-T Group 3 (G3) Scan line density 8 dots per mm × 3.85 line per mm (200 × 100 dpi) 8 dots per mm × 7.7 line per mm (200 × 200 dpi) Transmission time 3 seconds (8 dots per mm × 3.
Copyright Information about Installed Applications expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Centre, Ltd. and Clark Cooper. Copyright (c) 2001, 2002 Expat maintainers.
3. Redistributions must contain a verbatim copy of this document. The OpenLDAP Foundation may revise this license from time to time. Each revision is distinguished by a version number. You may use this Software under terms of this license revision or under the terms of any subsequent revision of the license.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.
Trademarks Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. TrueType, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft ® Windows ® 8 Microsoft ® Windows ® 8 Pro Microsoft ® Windows ® 8 Enterprise • The product names of Windows Server 2003 are as follows: Microsoft ® Windows Server ® 2003 Standard E.
INDEX A Address book................................................ 82, 146 Address book (LAN-Fax).................. 123, 124, 125 ADF (Auto Document Feeder).............................. 51 Administrator password.....................................
J Job cancel.............................................................. 55 JPEG LIBRARY...................................................... 257 L LAN-Fax............................................................... 121 Language.................
Set date................................................................ 199 Set time................................................................. 199 Shortcut to Func. key........................................... 181 Shortcut to function.......
MEMO 266.
MEMO 267.
MEMO 268 GB GB EN US EN AU M156-8602.
© 2013.
M156-8602 AU EN US EN GB EN.
An important point after buying a device Ricoh SP 311SFNw (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Ricoh SP 311SFNw yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Ricoh SP 311SFNw - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Ricoh SP 311SFNw you will learn all the available features of the product, as well as information on its operation. The information that you get Ricoh SP 311SFNw will certainly help you make a decision on the purchase.
If you already are a holder of Ricoh SP 311SFNw, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Ricoh SP 311SFNw.
However, one of the most important roles played by the user manual is to help in solving problems with Ricoh SP 311SFNw. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Ricoh SP 311SFNw along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
