Instruction/ maintenance manual of the product 4016 Series Ricoh
Go to page of 203
For safe and correct use of this machine, please be sure to read the Safety Information in this manual before you use it..
About the Operating Instructions Your machine comes with the two References: Copy/Printer/Scanner Reference provides information you need for setting up y our machine and installing the supplied software.
ii Safety Information When using this machine, the following safety precautions should alw ays be followed. Safety During Operation In this manual, the following important symbols are used: WARNING: WARNING: Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury.
iii CAUTION: Power Supply The socket -outlet shall be in stalled near the product and shall be easily accessible. Ozone Safety (if applicable) Some product (see specification in the Oper ating Instructions) generates oz one during operation. Normally , the ozone level is safe for operators.
iv Declaration of Conformit y Notice to Users in EEA Countries This product complies with the essential requirements and pro visions of Directive 1999/5/EC of the European P arliament and of the Council of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformit y .
v Positions of Labels and Hallmarks for WARNING and CAUTION Labels This machine has labels for WARNING and CAUTION at the positions shown below . For safety , please follow the instructions and handle the machine as indicated. In accordance with IEC 60417, this machine uses the following symbols for the main power switch: means POWER ON.
vi NOTICE Note to users in the United States of America Notice: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P art 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
vii Notice about the Telephone Consumer Protection Act (Valid in USA only). The T elephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device.
viii USA FCC Requirements 1. This equipment complies with Part 68 of the FCC rules and requirements adopted by the ACT A. On the cover of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXXX.
ix Differences Between British and American English British English American English (Re)dialling (R e)dialing Colour Color Emphasise Emphasize Recognise R ecognize Organise Organize Authorise Authori.
x C ONTENTS Chapter 1: G ETTING S TARTED Unpacking .......................................................... 1.2 Selecting a Location ........................................ 1.4 Understanding the Component Location .................. 1.5 Front View .
xi Chapter 3: P APER H ANDLING Selecting Print Materials ....................................... 3.2 Size, Input Sources and Capacities .................... 3.2 Guidelines for Paper and Special Materials .......... 3.3 Selecting an Output Location ...
xii Chapter 5: P RINTING Printing a Document ............................................ 5.2 Cancelling a Print Job ...................................... 5.5 Using a Favorite Setting .................................. 5.6 Using Help ................
xiii Chapter 7: M AINTENANCE Clearing the Memory ............................................ 7.2 Cleaning Your Machine ......................................... 7.3 Cleaning the Outside ....................................... 7.3 Cleaning the Inside .
xiv Chapter A: S PECIFICATIONS General Specifications .......................................... A.2 Scanner and Copier Specifications .......................... A.3 Printer Specifications ............................................ A.4 Facsimile Specifications .
1 G ETTING S TARTED Thank you for purchasing this multifunctional product. Y our machine provides printing, copying, scanning, and faxing functions! This chapter gives you step-by -step instructions for setting up your machine.
G ETTING S TARTED 1 . 2 Unpacking Remo ve the machine and all accessories from the packing carton. Make sure that the machine has been packed with the following items: Starter Toner Cartridge AC Power Cord * *. The appearance of the power cord may differ according to your country’s specifications.
G ETTING S TARTED 1 . 3 1 Remo ve the packing tape from the front, back and sides of the machine. T ape.
G ETTING S TARTED 1 . 4 Selecting a Location Select a level, stable place with adequate space for air circulation. Allow extr a space for opening covers and tr ays. The area should be well-v entilated and aw ay from direct sunlight or sources of heat, cold and humidit y .
G ETTING S TARTED 1 . 5 1 Understanding the Component Location These are the main components of y our machine: Front View Document Guides Document Input Tray Document Output Tray Control Panel (See page 1.
G ETTING S TARTED 1 . 6 Rear View AC Power Cord Connector Parallel Connector Power Switch USB Connector Telephone Connector Rear Output Slot (Face up) Rear Cover.
G ETTING S TARTED 1 . 7 1 Control Panel Functions 6 3 4 2 1 5 7 1 F a c s i m i l e Allows you to enter fax number , and shows memory status and fax reception mode. Adjusts the resolution of the documents for the current fax job. Allows you to send a fax to multiple destinations.
G ETTING S TARTED 1 . 8 4 Scrolls through the options av ailable for the selected menu item. Confirms the selection on the display . Enters Menu Mode and scrolls through the menus av ailable. Sends you back to the upper menu level. 5 Redials the last number in Standby Mode or inserts a pause into a fax number in edit mode.
G ETTING S TARTED 1 . 9 1 Installing the Toner Cartridge 1 Open the front cov er . 2 R emove the starter toner cartridge from its bag. Gently roll the cartridge to distribute the toner . Thoroughly rolling the cartridge will assure the maximum copies per cartridge.
G ETTING S TARTED 1 . 10 4 Close the front cov er . N OTE : When the toner cartridge needs to be replaced, the indicator turns on and the “T oner Empty” message appears on the display .
G ETTING S TARTED 1 . 11 1 Loading Paper The paper tray can hold a maximum of 250 sheets of 20 lb plain paper . For cop ying or faxing, you can use A4-, Letter -, or Legal-sized paper only . F or printing a PC file, y ou can use many different sizes of paper .
G ETTING S TARTED 1 . 12 4 Insert the paper stack into the paper tr ay . If you want to load a different siz ed paper , you need to adjust the paper guides. F or details, see page 1.13. 5 P ay attention to the paper limit mark on the left inside w all of the tra y .
G ETTING S TARTED 1 . 13 1 Changing the Paper Size in the Paper Tray T o load longer sizes of paper , such as Legal-siz ed paper , you need to adjust the paper guides to extend the paper tr ay . 1 Pressing and unlatching the guide lock, slide the paper length guide out completely to extend the paper tr ay to its full length.
G ETTING S TARTED 1 . 14 N OTES : • Do not push the paper width guide far enough to cause the materials to warp. • If you do not adjust the paper width guide, it may cause paper jams. Making Connections 1 Plug the telephone line cord into the LINE jack and the other end into the wall jack.
G ETTING S TARTED 1 . 15 1 If you want to use y our machine for receiving both fax es and voice calls, you will need to connect a telephone and/or answering machine to your machine.
G ETTING S TARTED 1 . 16 2 Connect the USB cable which comes with y our machine. If you want to use a parallel printer cable, only use a IEEE 1284 compliant cable and connect it to the par allel connector on your machine. N OTES : • Y ou only need to connect one of the cables mentioned abo ve.
G ETTING S TARTED 1 . 17 1 Turning the Machine On 1 Plug one end of the supplied three-pronged electrical t ype cord into the AC socket on the machine and the other end into a properly grounded AC outlet. 2 Press the power switch to turn the machine on.
G ETTING S TARTED 1 . 18 Changing the Display Language T o change the language that displa ys on the display of the control panel, follow these steps: 1 Press Menu until “Machine Setup” appears on the top line of the display . 2 Press the scroll button ( or ) until “Language” appears on the bottom line of the displa y .
G ETTING S TARTED 1 . 19 1 Using the Save Modes Power Save Mode The power sav e mode allows your machine to reduce power consumption when it is not in actual use. Y ou can turn this mode on by selecting the length of time for which the machine w aits after a job is printed before it switches to a reduced power state.
G ETTING S TARTED 1 . 20 CCD Power Save Mode The scan lamp under the document glass automatically turns off when it is not in actual use to reduce power consumption and extend the lamp life. The lamp automatically w akes up after some warm-up time when y ou start scanning.
2 I NSTALLING S OFTWARE This chapter gives y ou information for installing the supplied softw are. Y ou must install the software to use your machine as a printer and a scanner .
I NSTALLING S OFTWARE 2 . 2 About the Software Y ou must install softw are using the supplied CD-ROM after y ou have set up y our machine and connected it to your computer .
I NSTALLING S OFTWARE 2 . 3 2 Printer Driver Features Y our printer drivers will support the following standard features: • P aper source selection • P aper size, orientation and media type • number of copies T able below lists a gener al overview of features supported b y your printer driv ers.
I NSTALLING S OFTWARE 2 . 4 System Requirements Before you begin, ensure that y our system meets the minimum requirements. Supported Operating System • Windows 95 OSR2 • Windows 98/Windows 98 SE .
I NSTALLING S OFTWARE 2 . 5 2 Installing the Software in Windows N OTES : • Cancel the “New Hardware F ound” window when your computer boots up. • Make sure that your machine is plugged in and connected to your computer’s par allel port or USB port before installing software .
I NSTALLING S OFTWARE 2 . 6 Stand-alone configuration does not allow you to use any networking features, such as R emote F ax or Remote Scan service. When you select networking , y ou can elect to install it as a Server , a Client or both. The Server option allows y ou to share a local fax modem and/or a scanner ov er a LAN.
I NSTALLING S OFTWARE 2 . 7 2 8 When the installation is complete, click Finish . When your computer does not shut down and restart automatically , you must shut it down manually and restart it before the changes are sa ved. N OTE : When you install the software, the Digital Signature Not Found window appears in Windows 2000 and Windows XP .
I NSTALLING S OFTWARE 2 . 8 4 Check CD-ROM drive and click Browse . Choose x:USB (where x is the driv e letter for the CD-ROM drive) and click Next . 5 Click Next . The USB driv er is installed. 6 When the installation is complete, click Finish . 7 When the language selection window appears, select the appropriate language.
I NSTALLING S OFTWARE 2 . 9 2 Uninstalling the Software Uninstall is required if you are upgrading the software or if your installation fails. Y ou can uninstall all softw are of this machine, using the CD-ROM or uninstall the desired item using the Windows unInstallShield.
I NSTALLING S OFTWARE 2 . 10 Using the CD-ROM Y ou can uninstall all of the MFP driver and the R emote Control P anel with the CD-ROM you hav e used to install them. 1 Insert the supplied CD-ROM into y our CD-ROM drive. The CD-ROM should automatically run and an installation window appears.
3 P APER H ANDLING This chapter introduces y ou to the basics of selecting print materials and loading them into y our machine. This chapter includes: • Selecting Print Materials • Selecting an Ou.
P APER H ANDLING 3 . 2 Selecting Print Materials Always use print materials that meet the guidelines for use with this machine. Using print materials that are not recommended may cause paper jams or print qualit y problems. Size, Input Sources and Capacities Size (mm/in.
P APER H ANDLING 3 . 3 3 Guidelines for Paper and Special Materials When selecting or loading paper , envelopes, or other special materials, keep these guidelines in mind: • Attempting to print on damp , curled, wrinkled, or torn paper can cause paper jams and the poor print qualit y .
P APER H ANDLING 3 . 4 • Make sure that there is no exposed adhesiv e material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine components. • Do not load a sheet of labels through the machine more than once.
P APER H ANDLING 3 . 5 3 Printing to the Front Output Tray (Face down) The front output tr ay collects printed paper face-down, in correct order . The tra y should be used for most print jobs. Printing to the Rear Output Slot (Face up) Using the rear output slot, paper comes out of the machine face up.
P APER H ANDLING 3 . 6 To use the rear output slot: 1 Open the rear cov er by pulling it upward. W ARNING : The fusing area at the rear part of the inside of your machine is hot when powered. Be careful not to be burned when you access this area. 2 If you do not w ant to stack the printed pages on the rear output slot, close the rear co ver .
P APER H ANDLING 3 . 7 3 The paper level indicator on the front of the paper tr ay shows the amount of paper currently left in the tr ay . When the tra y is empty , the indicator of the bar is lowered. T o load paper , pull open the paper tr ay and load paper with the print side face down.
P APER H ANDLING 3 . 8 N OTES : • If you experience problems with paper feed, place the paper in the Bypass tray . • Y ou can load up to 150 sheets of previously printed paper . The printed side should be facing up with an uncurled edge at the top side.
P APER H ANDLING 3 . 9 3 For tr ansparencies, hold the tr ansparencies by the edges and avoid touching the print side. Oils from y our fingers that are deposited on them can cause print qualit y problems. N OTE : Make sure to open the rear output slot when you print on transparencies.
P APER H ANDLING 3 . 10 3 Open the rear cov er to use the rear output slot. 4 After printing, close the rear co ver . Setting the Paper Type and Size for the Bypass Tray After loading paper in the Bypass tr ay , you need to set the correct paper type and siz e using the control panel buttons.
4 C OPYING This chapter gives you step-by-step instructions for copying documents. This chapter includes: • Loading Paper for Copying • Making Copies on the Document Glass • Making Copies from t.
C OPYING 4 . 2 Loading Paper for Copying Y ou can copy a document to A4-, Letter - or Legal-sized paper . The instructions for loading print materials are the same whether you are printing, faxing or copying. For further details, see page 1.11 for loading in the paper tr ay and page 3.
C OPYING 4 . 3 4 N OTE : Make sure that no other documents are in the ADF (Automatic Document Feeder). If a document is detected in the ADF , it has priority over the document on the document glass. 3 Close the document cov er . N OTES : • Leaving the cover open while copying may affect the cop y quality and toner consumption.
C OPYING 4 . 4 Making Copies from the Automatic Document Feeder Using the ADF (Automatic Document F eeder), you can load up to 30 documents (75 g/m 2 , 20lb) in one job. When you use the ADF : • Do not load documents smaller than 142 x 148 mm or larger than 216 x 356 mm.
C OPYING 4 . 5 4 2 Make sure that the bottom of the document stack matches the paper size mark ed on the document tra y . 3 Enter the number of copy when y ou make more than two copies, and then press Enter . 4 Customise the copy settings including cop y size, contrast, image by using the control panel buttons.
C OPYING 4 . 6 Setting Copy Options The buttons on the control panel let y ou make all the basic copy options; contr ast, image, copy size and number of copies.
C OPYING 4 . 7 4 Reduced/Enlarged Copy Using the Reduce/Enlarge button, y ou can reduce or enlarge the size of a copied image, from 25% to 400% when y ou copy original documents from the document glass or from 25% to 100% from the ADF . Note that the zoom rate a vailable is different depending on the document loading method.
C OPYING 4 . 8 Using Special Copy Features Y ou can use the following copy features using the Special button on the control panel: • Auto Fit : A utomatically reduces or enlarges the original image to fit on the paper currently loaded in the machine.
C OPYING 4 . 9 4 5 If necessary , customise the copy settings including number of copies, contr ast, image by using the control panel buttons. See “Setting Copy Options” on page 4.6. N OTE : Y ou cannot adjust the copy size using the Reduce/ Enlarge button while the Auto Fit copying is enabled.
C OPYING 4 . 10 Collation Copying The Collation copying feature is a vailable only when y ou load documents in the ADF . 1 Load the documents to be copied in the ADF . 2 Press Special . 3 Press Special or the scroll button ( or ) until “Collation” displays on the bottom line.
C OPYING 4 . 11 4 6 Press Start to begin copying. Y our machine begins scanning the front side. 7 When “Set Backside” displa ys on the bottom line, open the document cover and flip the document o ver .
C OPYING 4 . 12 Poster Copying This special copy mode can be applied when you load document only using the document glass. If a document is detected in the ADF , the P oster copying feature does not work. 1 Load the documents to be copied on the document glass and close the cov er .
C OPYING 4 . 13 4 Changing the Default Settings The copy options, including contr ast, image, copy size and number of copies, can be set to the most frequently used modes. When you cop y a document, the default settings are used unless they are changed by using the corresponding buttons on the control panel.
C OPYING 4 . 14 Setting the Time Out Option Y ou can set the time the machine waits before it restores the default copy settings, if you do not start copying after changing them on the control panel. 1 Press Menu on the control panel until “Cop y Setup” appears on the top line of the displa y .
5 P RINTING This chapter explains how to print y our documents in Windows and how to use the print settings. This chapter includes: • Printing a Document • Setting Paper Properties • Printing Mu.
P RINTING 5 . 2 Printing a Document The following procedure describes the gener al steps required for printing from various Windows applications. The exact steps for printing a document may v ary depending on the application program y ou are using. R efer to your software application’ s Operating Instructions for the exact printing procedure.
P RINTING 5 . 3 5 The Layout tab first displa ys. If necessary , select the Orientation option. The Orientation option allows you to select the direction in which information is printed on a page. • Portrait prints across the width of the page, letter style.
P RINTING 5 . 4 • Reverse All Pages : Y our machine prints all of the pages in reverse. This setting is helpful when y ou are using the rear output slot. • Print Odd Pages : Y our machine prints only the odd pages of the document. • Print Even Pages : Y our machine prints only the even pages of the document.
P RINTING 5 . 5 5 Cancelling a Print Job There are two wa ys to cancel a print job: To stop a print job from the control panel: Press the Clear/Stop button. Y our machine finishes printing the page that is mo ving through the machine and delete the rest of the print job .
P RINTING 5 . 6 Using a Favorite Setting The Favorites option, which is visible on each properties tab , allows you to save the current properties settings for future use. T o save a F avorites item: 1 Change the settings on each tab , as needed. 2 Enter a name for the item in the Favorites input box.
P RINTING 5 . 7 5 Setting Paper Properties Use the following options to set the paper handling needs when you access the printer properties. See page 5.2 for more information about accessing printer properties. Click the Paper tab to access man y paper properties.
P RINTING 5 . 8 Printing Multiple Pages on One Sheet of Paper (N-Up Printing) Y ou can select the number of pages to print on a single sheet of paper . T o print more than one page per sheet, the pages will appear decreased in size and arr anged on the sheet.
P RINTING 5 . 9 5 3 Select the number of pages y ou want to print per sheet (1, 2, 4, 9 or 16) on the Pages per Side drop-down list. 4 Select the page order on the Page Order drop-down list, if necessary . Check Print Page Border to print a border around each page on the sheet.
P RINTING 5 . 10 Printing a Reduced or Enlarged Document Y ou can scale your print job on a page. 1 When you change the print settings from y our software application, access the printer properties. See page 5.2. 2 From the Layout tab , select Reduce/Enlarge on the Type drop-down list.
P RINTING 5 . 11 5 Fitting Your Document to a Selected Paper Size Y ou can scale your print job to an y selected paper size regardless of the digital document siz e. This can be useful when you want to check fine details on a small document. 1 When you change the print settings from y our software application, access the printer properties.
P RINTING 5 . 12 Printing Posters Y ou can print a single-page document onto 4, 9 or 16 sheets of paper , for the purpose of pasting the sheets together to form one poster-size document. 1 When you change the print settings from y our software application, access the printer properties.
P RINTING 5 . 13 5 Specify an ov erlap in millimeters or inches to make it easier to reconstruct the resulting poster . 4 Click the Paper tab and select the paper source, siz e and type. 5 Click OK and print the document. Y ou can complete the poster by reconstructing the results.
P RINTING 5 . 14 3 Click Ok and start printing. Creating a Watermark 1 When you change the print settings from y our software application, access the printer properties. See page 5.2. 2 Click the Extras tab and click the Edit button in the Watermark section.
P RINTING 5 . 15 5 Editing a Watermark 1 When you change the print settings from y our software application, access the printer properties. See page 5.2. 2 Click the Extras tab and click the Edit button in the Watermark section. The Edit W atermarks window appears.
P RINTING 5 . 16 Using Overlays What is an Overlay? An overla y is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Ov erlays are often used to tak e the place of preprinted forms and letterhead paper .
P RINTING 5 . 17 5 4 In the Edit Overla ys window , click Create Overlay . 5 In the Create Overla y window , type a name of up to eight characters in the File name box. Select the destination path, if necessary . (The default is C:F ormover). 6 Click Save .
P RINTING 5 . 18 Using a Page Overlay After an overla y has been created, it is ready to be printed with your document. T o print an overlay with a document: 1 Create or open the document y ou want to print. 2 When you change the print settings from y our software application, access the printer properties.
P RINTING 5 . 19 5 6 If necessary , click Confirm Page Overlay When Printing . When this box is check ed, a message window appears each time you submit a document for printing, asking you to confirm your wish to print an overla y on y our document. Answering Yes to the window means that the selected overla y will be printed with your document.
P RINTING 5 . 20 Setting Graphic Properties Use the following gr aphic options to adjust the print quality for your specific printing needs. See page 5.2 for more information about accessing printer properties. Click the Graphics tab to displa y the properties shown below .
P RINTING 5 . 21 5 Advanced Options Y ou can set advanced settings by clicking the Advanced Options button. Property Description 3 Darkness Use this option to lighten or darken the image appearance in y our print. • Normal : This setting is for normal documents.
P RINTING 5 . 22 Setting Up the Locally Shared Printer Y ou can connect the machine directly to a selected computer , which is called “host computer , ” on the network. Y our machine can be shared by other users on the network through a Windows 9x, Me, 2000, XP or NT 4.
P RINTING 5 . 23 5 4 Click Start and select Printers from Settings . Double- click your printer name. 5 Select Properties in the Printer menu. 6 Click the Sharing tab and check the Shared As box. Fill in the Shared Name field and then click OK . Setting Up the Client Computer 1 Right-click Start and select Explorer .
P RINTING 5 . 24 5 For Windows NT 4.0, check the Shared box. For Windows 2000, check the Shared As box. For Windows XP , check the Share this printer box. 6 For Windows NT 4.0, fill in the Share Name field and click OK . For Windows 2000/XP , fill in the Shared Name field and click OK .
6 S CANNING Scanning with your machine lets you turn pictures and text into digital files on your computer . Then you can fax or e-mail the files, displa y them on your web site or use them to create projects.
S CANNING 6 . 2 Scanning Basics Y our machine offers a following wa y to begin scanning: • From TW AIN-compliant software: Y ou can use other softw are including Adobe PhotoDelux e and Adobe Photoshop. See page 6.2. N OTES : • T o scan with your machine, you must install the MFP driver .
7 M AINTENANCE This chapter provides information for maintaining y our machine and the toner cartridge. This chapter includes: • Clearing the Memory • Cleaning Your Machine • Maintaining the Ton.
M AINTENANCE 7 . 2 Clearing the Memory Y ou can selectively clear information stored in y our machine’ s memory . 1 Press Menu on the control panel until “Maintenance” appears on the top line of the displa y . 2 Press the scroll button ( or ) until you see “Clear Memory” on the bottom line and press Enter .
M AINTENANCE 7 . 3 7 Cleaning Your Machine T o maintain the print quality , follow the cleaning procedures below each time the toner cartridge is replaced or if print qualit y problems occur . N OTES : • While cleaning the inside of the printer , be careful not to touch the transfer roller (located underneath the toner cartridge).
M AINTENANCE 7 . 4 3 With a dry and lint -free cloth, wipe awa y any dust and spilled toner from the toner cartridge area and the toner cartridge cavity . N OTE : T o prev ent damage to the toner cartridge, do not expose it to light for more than a few minute.
M AINTENANCE 7 . 5 7 Cleaning the Scan Unit K eeping the scan unit clean helps ensure the best possible copies. W e suggest that you clean the scan unit at the start of each day and during the da y , as needed. 1 Slightly dampen a soft lint -free cloth or paper towel with water .
M AINTENANCE 7 . 6 Maintaining the Toner Cartridge Toner cartridge storage T o get the most from the toner cartridge, k eep the following guidelines in mind: • Do not remov e the toner cartridge from its package until ready for use. • Do not refill the toner cartridge.
M AINTENANCE 7 . 7 7 Redistributing Toner When the toner cartridge is near the end of its life, white streaks or light print occurs. The L CD displays the warning message, “T oner Low. ” Y ou can temporarily reestablish the print quality by redistributing the remaining toner in the cartridge.
M AINTENANCE 7 . 8 Replacing the Toner Cartridge When the toner eventually runs out, only blank pages print when a print job is sent or when a fax is receiv ed. At this stage, the toner cartridge needs to be replaced. The displa y shows the warning message, “T oner Empty , ” and the indicator on the control panel turns on.
M AINTENANCE 7 . 9 7 3 Unpack the new toner cartridge and gently shak e it horizontally four or five times to distribute the toner evenly inside the cartridge. Save the bo x and the cover for shipping. 4 Slide the new toner cartridge in until it locks into place.
M AINTENANCE 7 . 10 Setting the Notify Toner Option If you hav e set the Notify T oner menu option to “On” , your machine automatically sends a fax to y our service company or the dealer to notify them that y our machine requires a new toner cartridge when the toner cartridge needs to be replaced.
M AINTENANCE 7 . 11 7 Consumables and Replacement Parts From time to time, you needs to replace the toner cartridge, roller , and fuser unit to maintain top performance and to a void print quality problems and paper feed problems resulting from worn parts.
M AINTENANCE 7 . 12 M EMO.
8 T ROUBLESHOOTING This chapter gives helpful information for what to do if you encounter an error . This chapter includes: • Clearing Document Jams • Clearing Paper Jams • Clearing LCD Error Me.
T ROUBLESHOOTING 8 . 2 Clearing Document Jams When a document jams while it passes through the ADF (Automatic Document F eeder), “Document Jam” appears on the display . Input Misfeed 1 R emove the remaining documents from the ADF . 2 Open the ADF cov er .
T ROUBLESHOOTING 8 . 3 8 Exit Misfeed 1 R emove the remaining documents from the ADF . 2 Open the document cov er and turn the release knob to remove the misfed documents from the document output tra y . 3 Close the document cov er . Then load the documents back into the ADF .
T ROUBLESHOOTING 8 . 4 Clearing Paper Jams When a paper jam occurs, “P aper Jam” appears on the displa y . R efer to the table below to locate and clear the paper jam. T o avoid tearing the paper , pull the jammed paper out gently and slowly . Follow the steps below to clear the jam.
T ROUBLESHOOTING 8 . 5 8 3 R emove the jammed paper by gently pulling it str aight out. If there is any resistance and the paper does not mo ve when you pull or if y ou cannot see the paper in this area, skip to the fuser area around the toner cartridge.
T ROUBLESHOOTING 8 . 6 2 Gently pull the paper out of the front output tr ay . Skip to Step 6. 3 If there is any resistance and the paper does not mo ve when you pull or if y ou cannot see the paper in the front output tra y , open the rear cover . 4 R emove the jammed paper by gently pulling it str aight out.
T ROUBLESHOOTING 8 . 7 8 5 Close the rear cov er . 6 Open and close the front co ver to resume printing. In the Fuser Area or Around the Toner Cartridge W ARNING : The fuser area is hot. T ake care when removing paper from the machine. 1 Open the front cov er and pull the toner cartridge out, lightly pushing it down.
T ROUBLESHOOTING 8 . 8 3 R eplace the toner cartridge and close the front cov er . Printing automatically resumes. In the Bypass Tray “P aper Jam 0” , “P aper Jam 1” appears on the display when you try to print using the Bypass tr ay and the machine does not detect paper , due to no paper or improper paper loading.
T ROUBLESHOOTING 8 . 9 8 Tips for Avoiding Paper Jams When Printing on the A5-sized Paper If paper jams frequently occur when y ou print on the A5-sized paper: 1 Open the input tr ay and load paper into the tr ay as shown below . 2 Open the T ype 101 Properties window, set the paper siz e to A5(5.
T ROUBLESHOOTING 8 . 10 Tips for Avoiding Paper Jams By selecting the correct paper t ypes, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined in “Clearing P aper Jams” on page 8.4. • F ollow the procedures in “Loading P aper ” on page 1.
T ROUBLESHOOTING 8 . 11 8 Clearing LCD Error Messages Display Meaning Suggested solutions Cancel ? 1:Yes 2:No Y our machine’ s memory is full during the machine stores the document into the memory . T o cancel the fax job, press the 1 button to accept “Y es.
T ROUBLESHOOTING 8 . 12 Line Busy The remote party did not answer or the line is already engaged. T ry again after a few minutes. Line Error Y our machine cannot connect with the remote machine or has lost contact because of a problem with the phone line.
T ROUBLESHOOTING 8 . 13 8 Paper Jam 0 Paper has jammed in the feeding area of the paper tra y . Y our machine detects non feeding from the Bypass tra y . Clear the jam. See page 8.4. Load paper in the Bypass tr ay . Or remove the jammed paper from the Bypass tra y .
T ROUBLESHOOTING 8 . 14 Solving Problems The following chart lists some conditions that may occur and the recommended solutions. F ollow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Paper Feeding Problems Condition Suggested solutions Paper is jammed during printing.
T ROUBLESHOOTING 8 . 15 8 Printing Problems Condition Possible cause Suggested solutions The machine does not print. The machine is not receiving power . Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default printer .
T ROUBLESHOOTING 8 . 16 A print job is extremely slow . The job may be very complex. Reduce the complexit y of the page or try adjusting the print quality settings. The maximum print speed of your machine is 17 PPM for Letter-sized paper . If you are using Windows 9x/Me, the Spooling Setting may be set incorrectly .
T ROUBLESHOOTING 8 . 17 8 The illustrations print incorrectly in Adobe Illustrator . The setting in the software application is wrong. Print the document with selecting Download as Bit Image in the Advanced Options window of the Graphic properties. An error occurs repeatedly when you are printing with the USB connection.
T ROUBLESHOOTING 8 . 18 Printing Quality Problems The dirty inside of the machine or improper paper loading ma y reduce the print quality . See the table below to clear the problem. Condition Suggested solutions Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low .
T ROUBLESHOOTING 8 . 19 8 Vertical lines If black vertical streaks appear on the page: • The drum inside the toner cartridge has probably been scratched.
T ROUBLESHOOTING 8 . 20 Background scatter Background scatter results from bits of toner distributed on the printed page. • The paper may be too damp . T ry printing with a different batch of paper . Do not open packages of paper until necessary so that the paper does not absorb too much moisture.
T ROUBLESHOOTING 8 . 21 8 Wrinkles or creases • Ensure that the paper is loaded properly . • Check the paper type and quality . See “P aper Specifications” on page A.6. • T urn over the stack of paper in the paper tr ay . Also try rotating the paper 180° in the tr ay .
T ROUBLESHOOTING 8 . 22 Fax Problems Horizontal stripes If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly . R emove the cartridge and reinsert. • The toner cartridge may be defectiv e. Install a new toner cartridge.
T ROUBLESHOOTING 8 . 23 8 The machine does not send. • Make sure that the document is loaded in the ADF or on the document glass. • “TX” should show up on the display . • Check the other fax machine you are sending to, to see if it can receive your fax.
T ROUBLESHOOTING 8 . 24 Copying Problems Condition Suggested solutions Copies are too light or too dark. Use the Contrast button to darken or lighten the background of the copies. Smears, lines, marks or spots appears on copies. • If defects are on the original, press the Contrast button to lighten the background of your copies.
T ROUBLESHOOTING 8 . 25 8 Scanning Problems Condition Suggested solutions The scanner does not work. • Make sure that you place the document to be scanned face down on the document glass, or face up in the Automatic Document F eeder . • There may not be enough av ailable memory to hold the document you w ant to scan.
T ROUBLESHOOTING 8 . 26 Message appears on your computer screen: • “Device can't be set to the H/W mode you want. ” • “Port is being used b y another program. ” • “Port is Disabled. • “Scanner is busy receiving or printing data.
A S PECIFICATIONS This chapter includes: • General Specifications • Scanner and Copier Specifications • Printer Specifications • Facsimile Specifications • Paper Specifications.
S PECIFICATIONS A . 2 General Specifications Item Description Automatic document feeder Up to 30 sheets (20 lb, 75 g/m 2 ) ADF Document size Width: 142 to 216 mm (5.
S PECIFICATIONS A . 3 A Scanner and Copier Specifications W eight Net: 13 Kg (including consumables) Gross: 17 Kg (including consumables, accessories and package) Package W eight Paper: 2.
S PECIFICATIONS A . 4 Printer Specifications Multiple copies 99 pages Gra y scale 256 lev els Item Description Printing method Laser Beam Printing Printing speed Letter: 17 copies per minute A4: 16 co.
S PECIFICATIONS A . 5 A Facsimile Specifications Item Description Compatibility ITU- T Group 3, ECM Applicable line Public Switched T elephone Network (PSTN) or behind PABX Data coding MH/MR/MMR (ECM .
S PECIFICATIONS A . 6 Paper Specifications Overview Y our machine accepts a v ariety of print materials, such as cut -sheet paper (including up to 100% recycled fiber content paper), en velopes, labels, transparencies and custom-size paper .
S PECIFICATIONS A . 7 A N OTE : Y ou may experience jams when using print materials with a length of less than 127 mm (5 in.). For optimum performance, ensure that you are storing and handling the paper correctly . Please refer to “Printer and Paper Stor age Environment” on page A.
S PECIFICATIONS A . 8 N OTES : • Do not use letterhead paper printed with low-temperature inks, such as those used in some types of thermography . • Do not use raised or embossed letterhead. • The printer uses heat and pressure to fuse toner to the paper .
S PECIFICATIONS A . 9 A Printer and Paper Storage Environment P aper storage environmental conditions directly affect the feed oper ation. Ideally , the machine and paper stor age environment should be at or near room temperature, and not too dry or humid.
I NDEX Numerics 2/4-up, special copy 4.11 2-side, special copy 4.10 A ADF, load 4.4 auto fit, special copy 4.8 B bypass tray, use 3.8 C cancel copy 4.3 print 5.5 CCD power save mode, use 1.20 clone, special copy 4.9 collation, special copy 4.10 connection AC power 1.
M memory, clear 7.2 MFP driver install 2.5 uninstall 2.9 N network printer, set 5.22 n-up (multiple pages per sheet) copy 4.11 print 5.8 O orientation, print 5.3 output location, select 3.4 overlay, use 5.16 P paper guidelines 3.3 paper jam, clear 8.4 paper level indicator 3.
T tel line, connect 1.14 toner cartridge install 1.9 life 7.6 redistribute 7.7 replace 7.8 TWAIN, scan 6.2 U unistall MFP driver 2.9 using CD-ROM 2.10 USB connect 1.16 mode, change 8.17 USB driver, install in Windows 98/Me 2.7 W watermarks, use 5.13 Z zoom rate, copy 4.
.
CONTENTS i C ONTENTS Chapter 1: G ETTING S TARTED Control Panel Functions ....................................... 1.2 Setting the Machine ID ......................................... 1.4 Entering Characters Using the Number Keypad ... 1.5 Setting the Date and Time .
CONTENTS ii Chapter 3: A UTOMATIC D IALLING Speed Dialling ..................................................... 3.2 Storing a Number for Speed Dialling .................. 3.2 Sending a Fax using a Speed Number ................ 3.3 Group Dialling ....
1 G ETTING S TARTED The following topics are included: • Control Panel Functions • Setting the Machine ID • Setting the Date and Time • Setting Sounds • Setting the Dial Mode • Setting up .
G ETTING S TARTED 1 . 2 Control Panel Functions 6 3 4 2 1 5 7 1 F a c s i m i l e Allows you to enter fax number , and shows memory status and fax reception mode. Adjusts the resolution of the documents for the current fax job. Allows you to send a fax to multiple destinations.
G ETTING S TARTED 1 . 3 1 *3 For details about copy features, refer to the Copy/Printer/Scanner Reference. 3 Displays the current status and prompts during an operation. T urns on when the toner cartridge is empty . 4 Scrolls through the options av ailable for the selected menu item.
G ETTING S TARTED 1 . 4 Setting the Machine ID In some countries, y ou are required b y law to indicate your fax number on any fax y ou send. The Machine ID , containing your telephone number and name (or compan y name), will be printed at the top of each page sent from y our machine.
G ETTING S TARTED 1 . 5 1 If you want to enter the same letter or number in succession (e.g. SS , AA, 777), enter one digit, mov e the cursor by pressing the button and enter the next digit. If you want to insert a space in the name, you can also use the button to mov e the cursor to skip the position.
G ETTING S TARTED 1 . 6 Keypad Letters and Numbers Changing Numbers or Names If y ou mak e a mistake while entering a number or name, press the button to delete the last digit or char acter .
G ETTING S TARTED 1 . 7 1 Setting the Date and Time All of your fax es will have the date and time printed on them. N OTE : If power to the machine is cut off , you need to reset the correct time and date once the power is restored. 1 Press Menu until “Machine Setup” appears on the top line of the display .
G ETTING S TARTED 1 . 8 5 Press Enter when the time and date on the displa y is correct. When you enter a wrong number , the machine beeps and does not proceed to the next step . If this happens, just reenter the correct number . Changing the Clock Mode Y ou can set your machine to displa y the current time using either a 12-hour or 24-hour format.
G ETTING S TARTED 1 . 9 1 Speaker, Ringer, Key Sound and Alarm Sound 1 Press Menu until “Sound/V olume” appears on the top line of the display . 2 Press the scroll button ( or ) to scroll through the options. Press Enter when y ou see the desired sound option.
G ETTING S TARTED 1 . 10 Setting the Dial Mode Y ou can select the type of the telephone dial system where y our machine is connected. N OTE : The Dial Mode setting may be unavailable depending on your country . 1 Press Menu until “Machine Setup” appears on the top line of the display .
G ETTING S TARTED 1 . 11 1 Setting up the Fax System From the Fax Setup menu, you can configure man y settings for the fax system. Changing the Fax Setup options 1 Press Menu until “F ax Setup” appears on the top line of the display . The first av ailable menu item, “R eceive Mode, ” displays on the bottom line.
G ETTING S TARTED 1 . 12 Available Fax Setup Options Option Description Receiv e Mode Y ou can select the default fax receiving mode. • In the Fax mode, the machine answers an incoming call and immediately goes into the fax reception mode.
G ETTING S TARTED 1 . 13 1 MSG Confirm Y ou can set your machine to print a report showing whether the transmission w as successful, how many pages were sent, and more. The av ailable options are On , Off and On-Error , which prints only when a transmission is not successful.
G ETTING S TARTED 1 . 14 R eceive Code The Receiv e Code allows you to initiate fax reception from an extension phone plugged into the EXT jack on the back of the machine. If you pick up the extension phone and hear fax tones, enter the Receiv e Code.
2 G ENERAL F AX F UNCTIONS The following topics are included: • Sending a Fax • Receiving a Fax.
G ENERAL F AX F UNCTIONS 2 . 2 Sending a Fax Preparing Documents for Faxing Use the following guidelines to prepare y our documents for faxing: • Do not load documents smaller than 142 x 148 mm or larger than 216 x 356 mm in the Automatic Document F eeder (ADF).
G ENERAL F AX F UNCTIONS 2 . 3 2 2 Adjust the document guide on the ADF to match the width of the document. To fax a document from the document glass: 1 Open the document cov er . 2 Place the document face down on the document glass and align it with the registr ation guide on the top left corner of the glass.
G ENERAL F AX F UNCTIONS 2 . 4 N OTES : • If you are copying a page from a book or magazine, lift the cover until its hinges are caught by the stopper and then close the cover . If the book or magazine is thicker than 30 mm, start copying with the cover open.
G ENERAL F AX F UNCTIONS 2 . 5 2 N OTES : • F or the memory transmission, the super fine mode is not av ailable. The resolution setting is automatically changed to Fine.
G ENERAL F AX F UNCTIONS 2 . 6 7 The number is dialed and then the machine begins sending the fax when the remote fax machine is ready . N OTE : When you want to cancel the fax job, press Clear/Stop at any time while sending the fax. Sending a Fax Manually 1 Load the document(s) face up into the ADF .
G ENERAL F AX F UNCTIONS 2 . 7 2 Automatic Redialling If the number you ha ve dialed is busy or there is no answer when you send a fax, the machine will automatically redial the number every three minutes up to sev en times by the factory default settings.
G ENERAL F AX F UNCTIONS 2 . 8 Loading Paper for Receiving Faxes The instructions for loading paper in the paper tr ay are the same whether you are printing, faxing, or cop ying, except that fax es can only be printed on Letter -, A4- or Legal-sized paper .
G ENERAL F AX F UNCTIONS 2 . 9 2 Receiving Automatically in the Ans/Fax Mode F or this mode, you must attach an answering machine to the EXT jack on the back of y our machine. If the caller lea ves a message, the answering machine stores the message as it would normally .
G ENERAL F AX F UNCTIONS 2 . 10 Receiving Faxes Using the DRPD Mode “Distinctive Ring” is a telephone company service which enables a user to use a single telephone line to answer sev eral different telephone numbers.
G ENERAL F AX F UNCTIONS 2 . 11 2 6 T o return to Standby Mode, press Clear/Stop . When the DRPD feature is set up , the DRPD option is av ailable in the R eceive Mode menu. T o receiv e faxes in the DRPD mode, you need to set the menu to DRPD ; see page 1.
G ENERAL F AX F UNCTIONS 2 . 12 N OTES :.
3 A UTOMATIC D IALLING The following topics are included: • Speed Dialling • Group Dialling • Searching for a Number in the Memory • Printing a Phone Book List.
A UTOMATIC D IALLING 3 . 2 Speed Dialling Y ou can store up to 100 frequently dialed numbers in one or two-digit speed dial locations (0-99). Storing a Number for Speed Dialling 1 Press Phone Book on the control panel. 2 Press Phone Book or the scroll button ( or ) to displa y “Store/Edit” on the bottom line of the displa y .
A UTOMATIC D IALLING 3 . 3 3 Sending a Fax using a Speed Number 1 F eed the document(s) face up into the ADF . Or Place a single document face down on the document glass. For details about loading a document, see page 2.2. 2 Adjust the document resolution to suit y our fax needs (see page 2.
A UTOMATIC D IALLING 3 . 4 Group Dialling If you frequently send the same document to sev eral destinations, you can create a group of these destinations and set them under a one or two-digit group dial location. This enables you to use a group dial number setting to send the same document to all the destinations in the group .
A UTOMATIC D IALLING 3 . 5 3 10 Press Enter when the name appears correctly or without entering a name. 11 If you want to assign another group , repeat from Step 4. OR T o return to Standby Mode, press Clear/Stop . N OTE : Y ou cannot include one group dial number in another group dial number .
A UTOMATIC D IALLING 3 . 6 Sending a Fax Using Group Dialling (Multi-address Transmission) Y ou can use group dialling for Broadcasting or Dela yed transmissions. F ollow the procedure of the desired oper ation (Broadcasting transmission; see page 4.2, Delayed tr ansmission; see page 4.
A UTOMATIC D IALLING 3 . 7 3 Searching for a Number in the Memory There are two wa ys to search for a number in the memory . Y ou can either scan from A to Z sequentially , or you can search using the first letter of the name associated with the number .
A UTOMATIC D IALLING 3 . 8 Printing a Phone Book List Y ou can check your automatic dial setting by printing a Phone Book list. 1 Press Phone Book . 2 Press Phone Book or the scroll button ( or ) until “Print” appears on the bottom line and press Enter .
4 O THER W AYS TO F AX The following topics are included: • Redialling • Sending Broadcasting Faxes • Sending a Delayed Fax • Sending a Priority Fax • Adding Documents To a Scheduled Fax •.
O THER W AYS TO F AX 4 . 2 Redialling T o redial the number you last called: Press Redial/Pause . When a document is loaded in the ADF (A utomatic Document F eeder; see page 2.2), the machine automatically begins to send. F or the document loaded on the document glass, the displa y asks if you w ant to load another page.
O THER W AYS TO F AX 4 . 3 4 5 Press Enter to confirm the number . The displa y asks you to enter another fax number to send the document. N OTE : Y our machine can send one broadcasting fax to multiple destinations. The “Enter Number ” prompt does not appear if a broadcast is set up and not completed.
O THER W AYS TO F AX 4 . 4 3 Press Menu until “F ax Feature” appears on the top line of the display . The first av ailable menu item, “Delay F ax, ” displays on the bottom line. 4 Press Enter . 5 Enter the number of the remote machine using the number keypad.
O THER W AYS TO F AX 4 . 5 4 12 The machine returns to Standby Mode. The display reminds you that you are in Standby Mode and that a dela yed fax is set. N OTE : If you want to cancel the delayed tr ansmission, see “Cancelling a Scheduled F ax” on page 4.
O THER W AYS TO F AX 4 . 6 6 Press Enter to confirm the number . The display asks y ou to enter a name. 7 If y ou w ant to assign a name to the tr ansmission, enter the name. If not, skip this step . F or details on how to enter a name using the number keypad, see “Entering Char acters Using the Number K eypad” on page 1.
O THER W AYS TO F AX 4 . 7 4 Adding Documents To a Scheduled Fax Y ou can add documents to the delay ed transmission previously reserved in y our machine’ s memory . 1 Load the document(s) face up into the ADF . OR Place a single document face down on the document glass.
O THER W AYS TO F AX 4 . 8 Cancelling a Scheduled Fax 1 Press Menu until “F ax Feature” appears on the top line of the display . 2 Press the scroll button ( or ) to display “ Add/Cancel” on the bottom line and press Enter . 3 Press the scroll button ( or ) to display “Cancel Job” and press Enter .
5 A DDITIONAL F EATURES The following topics are included: • Using the Secure Receiving Mode • Printing Reports • Using Advanced Fax Settings • Using the Remote Control Panel.
A DDITIONAL F EATURES 5 . 2 Using the Secure Receiving Mode Y ou may need to prevent y our received faxes from being accessed by unauthorised people. Y ou can turn on the secure fax mode using the Secure R eceive option to restrict printing out all of the received fax es when the machine is unattended.
A DDITIONAL F EATURES 5 . 3 5 T o turn the secure receiving mode off: 1 Access the Secure Receive menu by following steps 1 and 2 in “T o turn the secure receiving mode on:” on page 5.2. 2 Press the scroll button ( or ) to display “Off” on the bottom line and press Enter .
A DDITIONAL F EATURES 5 . 4 Scheduled Job Information This list shows the document currently stored for Delay ed faxes. The list shows the starting time and t ype of operation. Message Confirmation This report shows the fax number , the number of pages, the elapsed time of the job, the communication mode, and the communication results.
A DDITIONAL F EATURES 5 . 5 5 • Sent R eport: Sent fax report • RCV R eport: Receiv ed fax report • System Data: S ystem data list • Scheduled Jobs: Scheduled job information • MSG Confirm: Message confirmation • Junk F ax List: Junk fax number list 3 Press Enter .
A DDITIONAL F EATURES 5 . 6 Advanced Fax Setting Options Option Description Send Forw ard Y ou can set the machine to always forward all of the outgoing fax es to the specified destination besides the fax numbers you entered. Select Off to turn this feature off .
A DDITIONAL F EATURES 5 . 7 5 Using the Remote Control Panel Using the R emote Control P anel, you can set up fax system data options, create and edit Phonebook entries or view information of your machine on the desktop window of y our computer . When you install the softw are, the R emote Control Panel program is automatically installed.
A DDITIONAL F EATURES 5 . 8 3 From Programs , select Samsung SCX-4x16 Series and then Remote Control Panel . Then the R emote Control P anel program opens. 4 The SCX -4x16 Series R emote Control P anel window provides five tabs; Settings , Advanced , Phonebook , Information , and Firmware Update .
A DDITIONAL F EATURES 5 . 9 5 The Advanced Tab Click the Advanced tab to configure adv anced fax system settings. The Phonebook Tab Click the Phonebook tab to create and edit Phonebook entries. Reads the current settings in your machine and refreshes the R emote Control P anel with them.
A DDITIONAL F EATURES 5 . 10 The Information Tab Click the Information tab to view the softw are version information and many counters which allow y ou to check how many scanning, printing, and jamming are made in y our machine. The Firmware Update Tab Click the Firmware Update tab to update the firmware of your machine.
I NDEX A add documents 4.7 ADF, load 2.2 automatic dialling group 3.4 speed 3.2 automatic redialling 2.7 B broadcasting faxes 4.2 C cancelling fax 2.6 scheduled faxes 4.8 characters, enter 1.5 contrast, set 1.12 control panel 1.2 D date and time, set 1.
V volume, adjust ringer 1.9.
B173-8650.
An important point after buying a device Ricoh 4016 Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Ricoh 4016 Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Ricoh 4016 Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Ricoh 4016 Series you will learn all the available features of the product, as well as information on its operation. The information that you get Ricoh 4016 Series will certainly help you make a decision on the purchase.
If you already are a holder of Ricoh 4016 Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Ricoh 4016 Series.
However, one of the most important roles played by the user manual is to help in solving problems with Ricoh 4016 Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Ricoh 4016 Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
