Instruction/ maintenance manual of the product 25825 RCA
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25825 Digital 8-Line Multihandset System User’s Guide.
Equipment Approval Information Y our telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for T elephone Terminal Equipment published by ACT A.
you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of P art 68, FCC Rules and Regulations.
FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body .
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Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. Y our 8-Line Speakerphone is part of a full-featured phone system ideally suited for small to medium-sized oces.
P arts Checklist Make sure your package includes the following items: Base Handset Handset Cord Network Cord AC Adaptor Important Installation Information • Never install network or telephone wiring during a lightning storm. • Never install network or telephone jacks in wet locations unless the jack is specically designed for wet locations.
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System Installation: Important Installation Guidelines I Privacy of communications may not be ensured when using this telephone. TAN T: t a s at Connecting your RCA 2580 1 Digital Router: 1 0.
Connecting and setting up your RCA 25825 phone: 1. Connect one end of the included Ethernet cable to the WAN port on the back of your 25825 telephone. jack or internet router . 3. Connect the included AC/DC adapter to the port on the back of your 25825 4.
CAUTION: Make sure that no two base phone units have the same extension. resolved. connected to the system. A maximum of 25 phones can be connected in the system. Next the phone will ask you to enter the ID number of the digital router this phone will be using.
V oicemail Turn on the voicemail by pressing the VOICEMAIL button once , a blue indicator will light up. Then select the preferred Mailbox setting. (Personal Mailbox allows you to access the current base mailbox only, or choose General Mailbox to access the operator's mailbox.
Ringer Tone The ringers for all eight lines may be set independent of one another . This will help distin- 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey .
1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey . 4. Use the VOL (+ or -) buttons to scroll up or down to SET PRIORITY LINE. 5. Press the Select softkey .
3. Press the Select softkey . 4. Use the VOL (+ or -) buttons to scroll up or down to SET STA TION NAME. 5. Press the Select softkey . 6. Use the touch-tone pad to enter the phonebook name. Using less than 15 characters is stored in each of the number keys.
Set Backlight 17 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey. 4. Use the VOL (+ or -) buttons to scroll up or down to Call Alert Tone. 5. Press the Select softkey.
Local Area Code 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE. 3. Press the Select softkey . 4. Use the VOL (+ or -) buttons to scroll up or down to LOCAL AREA CODE. 5. Press the Select softkey .
Hour Format Y ou may set this phone to a 12 or 24-hour format. The default is 12-hour format. 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME & DATE. 3. Press the Select softkey . 4.
20 Record a New Greeting to Overwrite the Existing One Any Outgoing Annoucement under 1 second will be treated as invalid. The unit will not record it. Playback Name The Playback Name is what is played to callers when they search for an extension using the dial by name directory .
2.Use the VOL (+ or -) buttons to scroll up or down to V oicemail. 3.Press the Select softkey . 4.Use the VOL (+ or -) buttons to scroll up or down to Greeting. 5.Press the Select softkey . 6.The system plays the previously recorded greeting. 7.To erase the recorded greeting, press DELETE softkey during greeting playback.
22 Select the Greeting User can select what type of message greeting to be used for outgoing announcement. 1. Press the MENU softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scrolls up or down to V oicemail. 3. Press the SELECT softkey .
23 3. To stop recording, press Finish softkey to save and exit.. This is considered a standard message and will be included in the message counter . Two-W ay Recording While using the handset or headset, you can record a phone conversation.
5. Press 8 to forward this message to another user on the system; 1. While on a call using the handset or headset, press MEMO to begin recording the conver- sation. 2. Press MEMO again to stop recording. This is a considered standard message and will be included in the message counter .
25 Administrator Options Administrator Operation From this menu you will be able to set and change options for the auto attendant and the conference bridge. This includes recording custom auto attendant and conference room greetings, changing passwords and resetting the 2580 1 digital router to its default settings.
26 This menu allows the user to decide whether Auto Attendant will answer all incoming calls. From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll to “Auto Attendant”. 3. Use the VOL (+ or -) buttons to scroll the options to “Auto Attendant ON/OFF”.
1. Use the VOL (+ or -) buttons to scroll up or down to Day Greeting. 2. Press the Select softkey . 3. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting. 4. After the beep, speak into the phone in a normal tone of voice. (The maximum recording time of an outgoing annoucement is 30 seconds) 5.
Review Greeting From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting. 2. Press the Select softkey . 3. Use the VOL (+ or -) buttons to scroll up or down to Review Greeting. 4. Press the Select softkey .
7. Use the VOL (+ or -) buttons to scroll up or down to select the correct minutes. 8. Press the Select softkey to save. Note: The default setting is 5: 00 pm. Set Weekend Day From the Auto Attendant sub-menu: 1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting.
greeting is: “Hello, thank you for calling.”) 7. To stop playback, press the Exit softkey . Record Greeting This option gives you the opportunity to further customize the auto-attendant by recording over the standard greetings with your own greetings.
2. Press the Select softkey . 3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox. 4. Press the Select softkey . 5. Use the VOL (+ or -) buttons to scroll up or down to Name. 6. Press the Select softkey . 7. Use the VOL (+ or -) buttons to scroll up or down to Record Name.
2. Press the Select softkey . 3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox. 4. Press the Select softkey . 5. Use the VOL (+ or -) buttons to scroll up or down to Greeting. 6. Press the Select softkey . 7. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting.
6. Press the Select softkey . 7. Use the VOL (+ or -) buttons to scroll up or down to Select Greeting. 9. Use the VOL (+ or -) buttons to select Name or Greeting.
6. Press the Select softkey . 7. Use the VOL (+ or -) buttons to navigate the list of extension numbers. 9. Press the Delete softkey to delete the selected extensions from the list. 1 0. Or press the New softkey to add a new extension into the list. 1 1.
9. Press Select softkey to save. 1 0. After the greeting is saved, it will be played back once. Dial Zero for Operator Enabling this option will allow callers to press 0 after the Auto-Attendant answers to be connected with an operator . The default extension for the operator’s phone is 1 00, but this can be changed to any phone on the system.
2. Press the Select softkey . 3. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for operator . 4. Press the Select softkey . 5. Use the VOL (+ or -) buttons to scroll up or down to Review V oice Prompt. 6. Press the Select softkey . 7.
6. Press the Select softkey . 7. The unit plays the corresponding previously recorded greeting. 8. To erase the recorded greeting, press Delete softkey during playback. Press Delete again default greeting is “If you know the extension of the person you are trying to reach, please dial it now .
5. Use the VOL (+ or -) buttons to scroll up or down to Conference Room. 6. Press the Select softkey . 7. Use the VOL (+ or -) buttons to scroll up or down to select Conference Room A or Con- ference Room B. 8. Enter the Conference Room settings: Conference Room ON/OFF , Review Greeting, Record V oice Prompt, Room Extension and P assword.
Room Extension 1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or down to Room Extension. 2. Press the Select softkey . 3. Key in an extension number in the range between 2000-2099. 4. Press Select softkey to save.
7. Use the VOL (+ or -) buttons to scroll to select your favor music. 8. Press Select softkey to play the music, then press Select soft key to conrm. PBX Restore to Defaults User can restore the PBX to default settings here. 1. Press the Menu softkey .
Making Calls with an Optional Headset 1. Connect the headset plug into the HEADSET JACK on the right side of the base. 2. Adjust the headset to rest comfortably on top of your head and over your ear . 3. Move the microphone to approximately 2-3 inches from your mouth.
Switching Between the Speakerphone, Handset, and Headset To switch to the speakerphone, press SPEAKER. The speakerphone indicator turns on. Put handset back in cradle. To switch to the headset, press the HEADSET button to enable the headset, and the headset indicator turns on.
Releasing a Call from Hold Press the HOLD button or the corresponding LINE button to release hold. NOTE: If you want to change modes, lift the handset to switch to the handset, or press the NOTE: The call on hold can only be picked up again by this extension only, but then can be transferred to another extension using the Transfer button.
The indicator on the receiving party’s line rapidly ashes red and rings during call transfer. Once the call is picked up, the indicator stays red. • If the transferred call is not picked up within the other station’s ring delay time, the sta- tion’s V oicemail will answer the call and guide the user to recording their message.
Intercom Calls One-Touch Intercom 1. Press the Intercom/P age button, the speaker turns on, then dial the station number . NOTE: If you want to switch to the handset, pick it up and continue speaking. T o switch to the headset press the HEADSET button.
4.Press the CONFERENCE button. 5.Speak to both parties. NOTE: If you have more than one party on hold (telephone line or intercom), you must select the line for the party you want to conference with.
b . When you select “Deregister Handset” , the unit will de-register the current cordless handset. NOTE: If there is no cordless handset registered, press and hold the P age button to enter the “P age all stations ” and “Register Handset” selection menu.
Press the CID button , and then use the VOL (+ or -) buttons to scroll through the call records. •When you scroll to the start/end of the list, the phone will beep. the screen will show the incoming phone number of each call on each line. Saving a CID Record to the Memory Log or to Phone Book Memory 1.
Deleting a CID Record To delete the record shown in the display , press the DELETE softkey twice. Deleting All Call Records This feature allows you to clear all CID records at once. 1. While viewing a CID record, press and hold the DELETE softkey PRESS DELETE AGAIN CLEAR ALL CALLER ID shows in the display .
Memory Log and Phone Book (Directory) Memory Y ou may store data in the Phone Book Directory or an MEMORY LOG (16 buttons located to the right of the number pad on the base). The Phone Book and each MEMORY LOG stores up to 2 1 characters and 32 digits.
Reviewing Phone Book (Directory) Memory stored in alphabetical order). 2. Use the VOL (+ or -) buttons to scroll up or down through the phone book memories, or use the touch tone pad on your phone to enter the corresponding letters for the memory you want to review .
6. Press the DIR button to store the redial number in the Phone Book memory or press an MEMORY LOG button (1-16) to store the redial number in that memory location.
Clear All Memories 1. Press the Menu softkey while in standby mode. 2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS. 3. Press the Select softkey . 4. Use the VOL (+ or -) buttons to scroll up or down to CLEAR ALL MEMORIES. 5. Press the Select softkey .
Dial by zero After the Auto-Attendant answers the call and plays the greeting it will prompt “If you known the extension of the person you are trying to reach, please dial it now” and wait your input of the extension number. If there is no input , the unit will prompt “For dial by Name directory, press 4.
sure the Network cords are not damaged. • Make sure the hook switch pops up when the handset is lifted. Try to P ower reset the phone or IPBX and wait it returns to ID found. Y ou cannot be heard by the other party • Make sure the handset or headset cord is inserted properly and securel y .
General Product Care To keep your telephone working and looking good, follow these guidelines: • Avoid putting the phone near heating appliances and devices that generate electrical • DO NOT expose to direct sunlight or moisture. • Avoid dropping the handset, as well as other rough treatment to the phone.
Warranty Limited Warranty What your warranty covers: • Defects in materials or workmanship For how long after your purchase: • T wo years, from date of purchase What we will do: • Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
58 • Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary .
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Visit the RCA web site at www .rca4business.com Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Beaverton, Or 97 005 RCA is a trademark of RCA Trademark Management S.
An important point after buying a device RCA 25825 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought RCA 25825 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data RCA 25825 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, RCA 25825 you will learn all the available features of the product, as well as information on its operation. The information that you get RCA 25825 will certainly help you make a decision on the purchase.
If you already are a holder of RCA 25825, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime RCA 25825.
However, one of the most important roles played by the user manual is to help in solving problems with RCA 25825. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device RCA 25825 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
