Instruction/ maintenance manual of the product VSM-2000 QNAP
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VioStor CMS Central Ma nagement System User Manual (Versi on : 1.0.1) © 2013. QNAP Systems, Inc. All Rights Re served..
2 Thank y ou for choosi ng the QNAP pr oducts! Thi s user manual will introduce you how to use the VioStor Central Manag ement System (CMS) server and cli ent appli cations . Pl ease follow the i nstructions in thi s user manual and start to enj oy the powerful Vi oStor CMS system.
3 Note: Back up the system periodi cally to avoid any pot ential data loss . QNAP d isclaims any responsibility of al l sorts of data l oss or recovery . Should you r eturn any components of the product package for refund or maintenan ce, make sure they a re carefully p acked for shippi ng .
4 Regulatory Notice FCC Notice The QNAP produ cts compl y with different FCC compli ance classes . Please refer the Appendix for detai ls. Once the class of the devi ce is determi ned, refer to the foll owing correspondi ng statement.
5 may void the authority g ranted to the user by the FCC t o operate this equipment . CE NOTICE Class B only ..
6 Symbols in this document W arni ng This icon indicates th e instructi ons must b e stri ctly followed. F ai lure to do so coul d result in injury to human body or death.
7 Table of Conte nts T ABLE OF CONTENTS ...................................................................................................................................... 7 SAFETY W A RNING .........................................................
8 3.12.1 A DDING E- MAP .............................................................................................................................. 80 3.12.2 E DITING AN E- MAP N AME .................................................................
9 5.2.2 DDNS ............................................................................................................................................... 160 5.2.3 IP V 6 .............................................................................
10 Safety Warning 1. This product can op erate normall y in the temperature of 0º C – 40 º C and rel ative humidity of 0% – 90 % . P lease make sure the environment is wel l-ventilated. 2. The power cord and d evices connect ed to thi s product must provi de correct suppl y voltage.
11 Chapter 1 Introduction 1.1 Overview The QNAP Central Management System ( CMS) i s a high performanc e turnkey soluti on for large-scale and mu ltipl e-site surveillance projects .
12 1.2 Hardware Illustration CMS-2000: 1. One T ouch Copy bu tton 2. USB 2.0 (reserved) 3. LED indicators: HDD1, HDD2, LAN , eSA T A 4. P ower button 5. P ower connector 6. Gigabit LAN x 2 7. USB 2.0 x 2 (reserved) 8. P assword & netw ork settin gs reset button 9.
13 CMS-4000U- RP : 1. USB 2.0 (reserved) 2. One T ouch Copy bu tton 3. LED indicators: HDD1 -4, LAN, eSA T A 4. P ower button 5. P assword & netw ork settin gs reset button 6. Gigabit LAN x 2 7. USB 2.0 x 4 (reserved) 8. USB 3.0 x 2 (reserved) 9. eSA T A (reserved) 10.
14 1.3 Hardware Specification CMS-2000: Model Name CMS - 2000 Number of Licens e Base: 64, Maxi mum:1,024 HDD 2 x 3.5 ” or 2.5” SA T A (Hot -swappable and l ockable tray) CPU Intel 2.13GHz dual -core pro cessor RAM 1GB Operating Syste m Linux Embedded Ethernet Port Gigabit Rj - 45 Ethernet port x 2 Dimensions 150 (H) x 102 (W) x 216 ( D ) mm 5.
15 CMS-4000U- RP : Model Name CMS - 4000U - RP Number of Licens e Base: 64, Maxi mum:1,024 HDD 4 x 3.5 ” or 2.5” SA T A (Hot -swappable and l ockable tray) CPU Intel 2.13GHz dual -core pro cessor RAM 1GB Operating Syste m Linux Embedded Ethernet Port Gigabit Rj - 45 Ethernet port x 2 Dimensions 44 (H) x 439 (W) x 499 (D ) mm 1.
16 Chapter 2 Installing CMS Server Fo r detail s on product hardware install ation, please refer to the “ Qui ck Installation Gui de ” (QIG) in the product pa ckage . 2.1 Brows ing CD -ROM The CMS installati on CD-ROM c ontain s the Qu i ck Start Guide, CMS Client, QNAP Finder , an d the user manual .
17 2.2 Hard Disk Drive Compatibility List This product work s wit h popular brands of 2.5-i nch and 3.5-i nch SA T A hard disk drives. Fo r hard di sk compatibility li st, please visi t the QNAP Securi ty website: http://www.qnapsecurity .c om/pro_compati bility .
18 2.4 Check ing System Status LED Displ ay & S ystem St atus Overview LED Color LED Status Description System Status Re d/ Green Flashes green and red alternately every 0.5 sec 1) A hard drive on the s ystem i s being formatted/i nitialized. 2) The system firmware is b eing upd ated.
19 USB Blue Flashes blu e every 0.5 sec 1) A USB device i s detected. 2) A USB device i s being removed from the system. 3) The USB device c onnected to the fr ont USB port of the system is being accessed. 4) The system data i s being copi ed to the external USB devi ce.
20 2.5 System Configuration Setting up the CMS S erver Fo llow the steps bel ow to install the software of the CMS Server . The followi ng example i s based on the Windows OS . 1. In stal l th e QNAP Finder from the p roduct CD. 2. Run the QNAP Finder .
21 3. The QNAP Fi nder wi ll scan for CMS Se rver(s) that hav e not be en confi gured on the local network . The CMS Server can b e identi fied by the model number .
22 4. C lick “OK” to pr oceed. 5. The default web br owser will be opened . Foll ow the onscreen i nstructions to confi gure the CMS Server ..
23 6. Click “ST ART INST ALLA TION” i n the last step . 7. All the install ed hard disk drives will be formatted , and all the data will be cleared.
24 8. When fini shed, click “Return to system admini stration page ” to complet e the initializati on process for the CMS Server ..
25 Chapter 3 Installing CMS Client After network setti ngs of the CMS Server are confi gured , pl ease connect the CMS Server to the network and s et up the CMS Cl ient . Important ： Before using the CMS Client, make su re the h ard di sk drives on the CMS Server have been properly i nstalled and confi gured.
26 3.2 Install ing CMS Client Fo llow the st eps below to i nstall the CMS Client : 1. Run the CMS Cli ent installer from the product CD and cli ck “ Next ” .
27 2. Choose the shortcut s to create and cli ck “ Next ” . 3. Select the instal lation directory and c li ck “Install” ..
28 4. After finishin g the in stallation p rocess, click “ Fi nish ” . 3.3 Connect ing CMS Client to CMS Server Fo llow the st eps below t o connect t he CMS Cli ent to the CMS S erver:.
29 1. Run the CMS Cli ent. Enter the IP addr ess of the CMS Server , th e userna me, password and domai n (pl ease select t he domai n from t he “ Login to ” field) and click “ OK ” . Or , cl ick “ Au to Find ” to search for CMS S ervers on the local network .
30 2. Enter th e ad ministrator username and pass word to l ogin and start using t he CMS Cl i ent. Default admi nistrator credential s: username : admin Pass word: ad min 3.4 Quick Configuration Wizard If thi s i s th e fi rst ti me the CMS Cli ent i s confi gured, the Qui ck Configuration Wi zard will start automaticall y .
31 License Activ ation Activate your license on thi s page. Licens e activation is required b efore cameras can be added. For details, please r efer to Chapter 3 .
32 Adding NVR(s) Click “ Auto Detect ” to search for th e NVR(s) on the LAN automaticall y , or enter the NVR I P address manual ly . Click > to move the NVR to be added to t he box on t he right and click “ Confirm ” to add th e NVR .
33 Set up Display M ode The admini strator can select the display mode an d assign the channel s manual ly to use the sequential mode or have the all the channel s assigned by the NVRs instead. When “ Sequenti al mode ” i s selected, cameras c hannel s will be assigned sequenti ally to each chann el wi ndow i n the di splay mode.
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36 Uploading E-m ap(s) Select t he E-map files o r d irectori es on the right , click “ Confi rm ” to u pload the E-maps an d then click “ Fi nish ” to finish th e wizard.
37 3.5 Configuring CMS Client T o enter the system settings page on the CMS Cli ent, l ogin the live view page a s an admini strator and then click ..
38 The system ove rview page wi ll be opened. Select the overview period from t he drop -down menu on the top righ t corner . The sy stem can displ ay system detail s for up to seven days. Click “Learn more” und er each item to vi ew the detail s.
39 The configuration settings are av ail able on the left: License Server Camera Event management View E-map User management Server logs CMS Server Setti ngs.
40 3.6 License Please acti v ate your license on thi s page if you have not already done so usi ng th e Quick Configuration Wiz ard. License activation is required before cam eras can be added. A 64 -channel li cense is provided for each CMS Se rver and you can choose to acti vate or deactivate yo ur l icense onli ne of offline.
41 3.7 Activat ing License Online Please foll ow the steps bel ow to activate your license online: 1. Cli ck “ Acti vate L icense Onli ne ” 2. Enter the product au thoriz ation key and click “ Activate ” and “ Fini sh ” .
42 3. After the li cense is acti vated o nli ne, the license detail will appea r . 3.7.1 A ctivating License Off line If the Internet i s unavailable, please follow the s teps below to activate your license offli ne. 1. Click the “ Acti vate License Offline ” button.
43 2. Click “ Offli ne Activation ” after enterin g the Licen se Store (http: //license.qn ap.com)..
44 3. After membershi p registration, pl ease fill out the PAK provided, the device UD I and verification co de from the license acti vation page to download the physical permission file. Tip: Use the “ Copy UDI ” function to co py UDI and paste in the field of QNAP license store.
45 4. Upload th e license file. After the li cense is activated, its detail s will appear ..
46 3.7.2 Tra nsferr ing/Delet ing Authoriz ation T o transfer and delete your li cense, please deac ti vate it first either online or offli ne. Online Li cense Deactivation: If Internet access is available for the CMS Ser ver , please click the license to b e deactivated and then “De activate License Onlin e“.
47 The license will be deacti vated and removed from the li st. Offline Li cense Deactivation: If Internet connecti on is un av ailable for th e CMS Server , please click “Deactivate Li cense O ffline“. The CMS Cl i ent will generate a deactivation ti cket (a physical file).
48 2. Go to the License Sto re using an other computer that can connect to t he Internet and click “Offlin e Deactivation“..
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50 3. Upload the deacti vation ticket gener ated i n Step 1, fill in the verification code and cl ick “ App ly“. 3.8 Server After license man agement (act ivation and deactivation), the next step i s to add NVR servers and cameras. Add, delete, and edi t any server types supported by the C MS on the “S erver” page.
51 The CMS client can apply the sam e system time, al ert notificati on and SMSC settings to a number of NVRs ( only limi ted to the same mod els) to save the system setup time.
52 Y ou can use t he aut o-find fun ction to search for the NVR server(s) on the LAN, or enter the NVR IP address man ually . When addin g more than one server , you can enter a pair of us ername an d password and apply to all of them . When the “ Add all the cameras ” opti on is checked, all the cameras configured on the NVR will be added.
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54 The NVR in another subnet will be added. After adding all required NVR(s), click “ OK ” an d the “ Add Server in Progress ” message bo x will app ear and the status will be shown in the box. Click “C onfi rmation ”. Th e system wi ll add th e servers one by one .
55 Note: For the “ Connection Erro r ” error message , please che ck your user ID/passwo rd, firewall and network settings. 3.8.2 Del eting/Ed iting NV R T o delete an NVR, select the NVR on the list and click . T o edit the NVR detail s (s erv er name, IP add ress, port, user name, or passwo rd), sel ect the NVR and cl ick .
56 3.8.3 A dding/Re moving Camera Select an NVR from the l ist an d a list of available camer as will be shown b elow . Use th e left and right arrows to add or remove the cam eras to b e contr oll ed and monitored by the CM S Client .
57 2. Browse and sel ect the firmware image file (*.i mg) from the l ocal computer ..
58 Tip: Y ou can select to up date the firmware of mul tiple NVR servers at the same ti me if they are the same mod el. 3.8.5 TCP/IP Configuration The CMS Server supports static I P assignment for all NVRs, and for each NVR, the number of LAN ports can b e different.
59 Configuring NVR with a Single LAN Port If the NVR supports a si ngl e LAN port, select one of the fol lowing opti ons to configure the T CP/IP s ettings of the N VR. Use static I P address : T o as sign a fi xed IP to the NVR, e nter the IP add ress, the subnet mask, and the defaul t gateway .
60 Configuring NVR with Dual LAN Port s If the NVR supports t wo LAN ports, select to use fail over , load balan cing, or standalone setting. T o use th ese features, make sur e both LAN ports ar e connected to the n etwork.
61 Note: T o optimize the network tr ansfer speed of the NVR in the load balancing mode, use an Ethernet swi tch and enabl e 802.3ad (or lin k aggregation) on the swi tch ports that the NVR ’ s Gigabi t LAN ports are connected t o.
62 Standalone : Assign different IP s ettings for each netwo rk port. The NVR can be accessed by di fferent workgroups on two subnet s. When load bal ancing is enabl ed, failover will not work. Th e DHCP server can onl y be enabled for th e primary netwo rk port (LAN 1).
63 3.8.6 System Time Set the date, time, and t ime zone. If the setti ngs are incorrect, the foll owing probl ems may occur: Incorrect time stamp s on th e video files.
64 T o configure this fe ature, please s et the al ert level and spe cify SMTP server addr ess, SMTP authorizati on credenti als and email addresses of the recipi ents . T o vi ew th e d etails of all th e errors and warnin gs, go to “ Logs & Stat istics ” > “ System Event Logs ” .
65 After “ Add SMS s ervice provider ” is selected, ent er the name of the SMS provider and the URL template text. Note: Please always foll ow the standard published by t he SMS servi ce provider to confi gure the SMS settin gs. Please send a test SMS to verify that th e settings are correct .
66 3.9 Camera Information of the cam eras being controll ed by the CMS is sh own on thi s page. The informati on shown on thi s page i ncludes the camera name, the NVR th at t he camera belongs to , IP address, model, and the live video. R ecordin g se ttin gs and schedules of the cameras can also be man aged on this page .
67 Video compression : Select the c ompression for mat of the recordi ng fil es. Re solu tion: Sel ect th e recordi ng reso luti on of the camera . Th e h igher t he resol ution, the clearer the video wi ll be, but the la rger the hard di sk space will be used.
68 T o create a r ecording schedule under the “Schedul e” tab , specify the d ays and dur ation for recording and click “ Add ” . Note: When any changes have been made, an asteri sk will appear on the t ab . Y ou will be prompted to save the ch anges when switchi ng to a different tab.
69 3.10 Eve nt Management The CMS Server can be set to receive NVR alerts ( such as motion detection events or events triggered by alarm i nputs) . After ch ecking these options, click “ Save ” to save the setting s or “ Undo ” t o go back to the previ ous step.
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71 3.11 Vie w The admini strator can define the vi ew layout in vi ew configuration. After choosing a view layout, enter the name and descri ption of the vi ew .
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73 Then, drag the cameras i n the NVR list on th e left to the channel wi ndow on the ri ght. The E-map(s) can also be in serted..
74 Double click the window to adjust t he carousel or der and i nterval, and edit the cam era to be view ed . The li ve view su pports th e carousel fun ction . In the descripti on field of each layout , Server name and th e order of each placed cam era will be listed.
75 Note: Drag an NVR to the blank channel win dow , and all the camer as of t he chosen NVR will be played in the sequen tial mode i n that chan nel window.
76 Tip: Press and hold the “ Shift ” key and drag an NVR to a channel win dow , and its cameras will be inserted to each channel window one by one . If the nu mber of the re main ing channel window i s less than the total numb er of cameras from the NVR, tho se add itional cameras will not be added.
77 3.12 E- map The E-map feature of th e NVR is pr ovided for us ers to up load electronic maps to the sy stem to indicate the locations of the IP cameras. User s can dr ag and drop the camera icons* to the E-map and enabl e event alert to r eceive in stant notification when an ev ent occu rs to the IP camera.
78 Icons and De scription Icon Description Add an E-map. Re move an E-map. Edit the name of an E-map. Batch-upl oad E-maps. Icon for a set of E-map s. Singl e-laye r E-map: Click to sel ect a singl e-l ay er E-map. When a n E-map i s selected, the i con will become .
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80 3.12.1 Adding E-m ap T o add an E-map t o indicate th e locati on of an IP cam era, click to enab le the Edit mode and enter the map name and d escripti on .
81 T o add an E-map under another E-map, e.g. 1F -1, cli ck the E-map icon at the upper layer , e.g. 1F1029 , and cli ck . A fter addin g a lower layer E-map, the E-map icon at th e upper layer will change to .
82 Batch-uploadi ng E-m aps Click t o batch- upload mu ltiple E-maps t o the CMS Se rver . Sel ect the image fi les or directory on the l eft and click “OK” to upload t he E-maps.
83 3.12.2 Editing an E-map Na me T o edit an E-ma p name, sel ect the E- map and cli ck . Enter the n ew name and description, and click “ OK ” . T o change the picut re of the E-map, re-upload the picture and then click “ OK ” . 3.12.3 Deleting E-m ap T o del ete an E-map, select the map icon , and click .
84 3.12.4 Editing IP Camera on E -map After uploading the E -map and ad ding the cameras to the map, double click the IP camer a icon to config ure the cameras. The icon style and name, font c olor , backg round color , de scription, etc . can be set .
85 The following is the icon and descripti on of the camera alert icon di splayed on the E-map: Icon Description Camera alert. 3.13 Use r Management The CMS system p rovides secure us er permissi on managem ent . T wo user categori es are supported for th is feature: r ole and group .
86 Note: T o del ete a user un der R ole/Group, pl ease do s o in the user l ist under each role/group and not on th e user informati on page. 3.13.1 Role Managem ent Assign users to their role based on th eir responsi bility and specify permissi ons for their role on this page.
87 Creating a ne w role T o create a new role, click . Enter a name for the role and copy the permissi on attribu tes , such as accessi ng/edi ting the NVR, camera, display mode and E-map p ermissions, of th e existin g roles. Cl ick “ Finish ” to save the changes.
88 Creating new user(s) un der the role Select a role and cl ick “ Add User ” ..
89 Enter all the fields in the User Management Wizard and the new user will appear under its perspective role. Username : The u ser name mu st b e 1 to 32 characters in l ength . It supports alph abets (A -Z), numbers (0-9), a nd un derscores (_).
90 Adding an exist ing user to th e role T o qui ckly add exi sting users to a d ifferent role, simp ly choose a role, cl ick “ Add User to R ole ” and click “ OK ” . Newly added u sers will be li sted i n the User Management Wizard . Cli ck “ Fi nish ” to save th e changes.
91 Editing an user Select a user and cl ick “ Edi t User ” ..
92 Edit user informati on and cli ck “Finish” . Note: Due to security an d saf ety concerns, the Pass word and Retype Password fi elds will be clear ed ea ch time the u ser password i s edited.
93 Deleting an us er/remove an user from a role T o delete a user , pl ease select the r ole first . S elect the us er from the list to the ri ght an d click “ Delete Us er ” . The chosen user accoun t under the rol e will be del eted permanentl y from the system.
94 Configuring role permissio ns Select “ Role" and the i nformation of all users under that role will be sho wn . Y ou can set the access rights of th e role u nder the “ Access” tab . Access right (Admi nistrato r) Description System Operation Ability to configure License, Se rver , Camera, Event Management.
95 Access right (C lient) Description Live View/Informati on Ability to see th e camera live view and Input Device list. Live View/Camera Control Ability to control camera panel s. Live View/Bookmark Ability to use qui ck/detail bookmarks on the live v iew page.
96 Access This page i ncludes two categories: admin istrator and client access . Each category is organized and presented in a treeview (cli ck the “ + ” sign or “ - ” sign before an item to collapse or expand for more it ems.) Also, the access ri ght for each app licati on can be configured for the role.
97 Device Configure the acces s rights of the NVR s or th e cameras for each role on this page . The av ailabl e options i nclude sound output/input, recording, PTZ control, manual recording and snapshot. Cli ck “ Save ” to apply the change s or select “ Undo ” to return to the pr evious step.
98 View Configure the vi ew lay outs for each role on th is page (th is feature i s fo r a dmi nistrators only .) Click “ Save ” to apply the chang es mad e on this pag e or sel ect “ Undo ” t o return to the previous step.
99 E-map Assign the rig hts of each righ t to edit and use E-maps on thi s page (thi s feature is for admini strators only) . Click “ Save ” to save the changes made on this page or s elect “ Undo ” to return to the p revious step.
100 3.13.2 Group Man agement This feature is used t o c lassify th e users for effici ent user management . Note: The same CMS users can be assig ned both to a Role an d G roup . Therefore, on e user can have both role and group properti es. Adding a grou p T o create a new gr oup, click .
101 After al l the fields in th e User Man agement Wizard are complete, the newl y c reated us er will be listed un der its perspecti ve group under the “ Group ” tab. Username : The user na me must be 1 to 32 characters in l ength . It supports alphab ets (A- Z), numbers (0 -9), and un derscores (_) .
102 Deleting a grou p T o delete a gr oup, select the group on th e left, and cli ck . Adding the ex isting user(s) to a group T o quickl y add the existin g users to th e different groups , click “ Add User to group ” .
103 Users al ready created for the g roup will be li sted . Click “ Fini sh ” after maki ng your s election . Editing an user Select a user and cl ick “ Edi t User ” .
104 Modify user in formation and cli ck “ Fini sh ” . Note: Due to security an d saf ety concerns, the P assword an d Retype Password fields wil l be cleared each ti me the user pas sword is edi ted.
105 Deleting an us er T o delete a user , sel ect the role and the user , th en click “ Delete Use r ” . The account will be permanentl y deleted from the syst em after the user i s deleted. Removing an user from a group T o remove a user from a group, select the us er and click “ Remove User from Group ” .
106 3.13.3 User List T o check th e u sers wi thin a group or r ole, please cli ck the role o r g roup u nder the “ Role ” or “ Group ” tab and all user accounts and their detail s, including the name, role/group that it belongs to, phone numb er , email , and description, will be li sted on the righ t side of the page.
107 3.14 CMS Se rver Settings 3.14.1 Domain Security The domain security feature is designed for the CMS Server to join the Active Directory (AD) and Ligh tweight Directory Access Prot ocol (LDAP) di rectory and for AD and LDAP users t o access th e CMS S erver.
108 Acti ve Directory authent ication (domai n member): Select thi s option to joi n the CMS Server to an AD d omai n. Enter all fields and choose to enable the RADIUS service. After j oini ng the CMS Server to an AD d omai n, t he AD users can log into t he CMS Server.
109 LDAP authenticati on (LDAP client): Select this o ption to connect the CMS Server to an LDAP directory. Enter all fields (refer to the foll owing tabl e for explanations on each field) and choose to enable the RAD IUS service.
110 applied, users wi ll be prompted to choose b etween “Local” an d “LDAP Do main Name” in the “logi n to” fie l d on the of login screen.
111 LDAP Server LDAP Server Host The LDAP server host or IP . LDAP Security Specify how the NAS wi ll communi cate with the LDAP server: - ldap:// = Use a standard LDAP connection (default port: 389). - ldap: // (ldap + SSL) = Use an encrypt ed connecti on with SSL (default port: 686).
112 Note: The Cli ent PC Status Panel at the bott om l eft shows the dat e and ti me, and the memory and CPU us age of th e client PC. Input Device list (ca meras, E-maps, or view s) About Logout Play.
113 When an alarm is tr igg ere d by a c amera and the CMS will enter the alert mode. There are two kinds of al ert presentations i n the alert mode: 1) if the li ve view is displayed on the Monitorin g Wind ow , the alarm button on the top ri ght corner of the screen wi ll start to fl ash .
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115 Icons and desc ription of the main t oolbar: Icon Description Open the live view pag e. Open the video pl ayback page. Open the system c onfigu ration pag e (administrator us ername and password ar e required). The multi -monitor mode i s supported.
116 Note: Enabling or disabling man ual recordin g will not affect schedul ed or alarm recordi ng. They are independent processes. By default, the sna pshots are sav ed in “My Documents” or “Document s”> “Snapsh ots” (in Wind ows.
117 3.15.1 Live View P age After correctl y setti ng th e channel l ayout, the l ive vi deos of th e IP camera will be shown on the live view page . Cl ick the moni toring page to use the features supported .
118 The frequ ently viewed channel s can be dragged to the mai n toolbar as shortcuts. T o delete a shortcut, rig ht click the sh ortcut and select “Delete Shortcut ” . Note: A maxi mum of five shortcuts are sup ported on t he mai n t oolbar (including camera li ve view and E-maps .
119 Icons and descri ption of main tool bar: ICON Description Singl e-channel view 4-chann el view (2x2) 6-channel view (1+1+4) 6 channel vi ew (1+5) 8-channel view (1+7) 9-channel view (3x3) 10 -chan.
120 3.15.2 Bookmark The CMS Cl ient provides q uick and detailed bookmarks t o re view th e snapshot of a channel on the li ve video page. Quick bookmark : Select a live view channel and click .
121 Detailed bookmark : T o edi t the content of a bo okmark, select a li ve vi ew channel and click . Enter the tit le and descrip tion. T o review bookma rks, foll ow the steps below: 1. Click the pl ayback button on th e monitori ng or management page .
122 Note: When several bookmarks are set i n less than two minutes, they will be grouped and sorted by time for easy search..
123 3.15.3 PTZ Camer a Control The term “PTZ” stands for “P an/ Til t/Zo om” . Use th e PTZ Camer a Control Panel in the CMS to adjust the vi ewing ang le o f an IP cam era that supports PTZ controls . Support for PTZ controls v ary dependi ng o n the camera m odel s.
124 Fit image to windo w/Keep the aspect ratio (App ly to all): Fit the live view channel to its window or keep the aspect r atio for all channels on the Li ve View Screen. Digital Zoom: Select an IP cam era and click this but ton to enabl e digital z oom.
125 T o use the auto crui sing feature, foll ow the steps below: 1. Right cli ck the PTZ camera channel on the li ve view page. Select “ Auto Cruisin g” > “Settings” .
126 2. View the preset position of a cam era: 3. Add a preset poi nt: T o add a pr eset position for auto cruisi ng, select a “Preset Name” from the dr op- down menu an d ente r the staying ti me (i nterval, in seconds).
127 4. Update a preset position: T o change a setti ng on the li st, h ighlight the selection. Sele ct another preset posi tion from the drop -d own menu and change the staying time (interval). Click “Update” . 5. Delete: T o delete a settin g, highlight a selecti on on the l ist and click “De lete” .
128 Note: The d efault staying time (i nterv al) of the preset positi on is 5 seconds . Enter 5 – 999 9 seconds for thi s setting. The syst em supports up to 10 preset po sitions (the first 10) c onfigured on th e PTZ cameras . Up to 20 auto crui sing se ttings can be configu red .
129 When an alarm is t riggered, move the mouse cursor t o the icon and the alarm informati on will be di splaye d. Doubl e click th e camera symbol to open the Instant Camera Viewing Po pup Wind ow and cli ck the stop symbol to clear the al arm record.
130 The content of an event log i nludes the alarm e vent level, device ( NVR) name, cam era name, date and ti me an event occu rs, and alarm detai ls . Note: Th e al arm li st can be turned o ff , and so, to review an event , i t i s advi sed to ch eck i ts recording fil es for more detail s .
131 Note: For more i nformati on on upl oading E-ma ps, E-map related settings, and t he camer a icon setting s on the E-ma p, please refer to Chapter 5.8. An E-map provides the toolti p on camera i nformati on. Double click the camera icon to open the live view popup wi ndow , drag and move the wi ndow , or adjust the screen si ze.
132 In additi on to the live view popup wi ndow feature , mul tiple E-maps can be lin ked and grouped together . Double cli ck an E-map icon on the E-map to open an other E-map . Pl ease note that the E-map i con serves as a li nk. So, users can in ter-lin k different E-maps to quickly swi tch between them.
133 After a camera alarm i s triggered on the NVR, th e alarm in formation will be shown. E-map icons and d escripti on: Icon Description Multi-layer E-m ap: Th is icon shows that there are several layers in the E -map. Click the icon to ente r the next l ayer in the E-map gr oup.
134 The system wi ll automaticall y retrieve the screen settings of the op erating system . T o identify the screen, cli ck “ Identify” . Next, sp ecify the scre en function fr om the drop- down menu and the opti ons inclu de: None (do not di spl ay), Live view , and E-ma p.
135 3.16 Playback Using th e CMS Client, you can pl ayback recording fil es of a NVR on the pl ayback page. 3.16.1 Video Pl ayback Page T o switch to the Vi deo Pl ayback p age, cl ick the pl ayback bu tton on t he monitori ng or management page. Y ou can search and play the recordi ng files on mul tiple NVR server s.
136 The icons and d escripti on of the video playback p age are shown as b elow: Icon Description Singl e channel playback view. 4-channel playback view. 9-channel playback view. 16 -channel playback view. Export vid eo: Export a vi deo clip by enteri ng the time int erv al of the playback.
137 Detailed bookmar k: Enter the bookmark det ails of an instant image of the camera. / Play/pause a video. Stop. Re verse playback. / Decelerate/Accelerate.
138 Playing recordi ng files: Fo llow the st eps below to pl ay the recording files on a remote NVR server: 1. Select singl e-view or multi-view playback from the top.
139 3. Set the playback in terv al . The int erv al cannot exceed 24 hours. 4. After settin g the start and end ti me, the g reen bar(s), representi ng normal recordin g files, and the red bar(s), represent ing alarm rec ording fil es, will be shown on the timeline.
140 5. Click or di rectly cli ck on the timelin e to playback th e video. The NVR ti me for each channel is displayed on its respective screen . By default, th e aspect ratio is kept for each camera. 6. Click the green parts of a ti meline to view the camera i mage at the correspondi ng time point.
141 Note: The green parts on the ti meline represent the interv als for round - the-clock recordin g files. After a camera is dragged to the screen and i ts recording files are being pl ayed, that channel window is r eserved only for that camera until the current playback process is stopped and the camera status l ight turns red.
142.
143 3.16.2 Multi-view P layback Playback recordi ng fil es of a maximum of 16 IP cameras concu rrently . By default, th e multi -v iew playback ti me is synch ronized.
144 T o playback each channel independentl y using the mul ti -view mode, click the sy nchr onize button to canc el synchroni zation first. In asynchronous playback, the timeli ne can be adju sted to playback at di fferent time for each channel respectively .
145 Note: Click t o align th e time stamps of all cha nnels according to that of th e active channel (the channel that is being selected). For instance, the time stamps of all channels played back are different i n the fi gure above.
146 3.16.3 Exporting Video File Fo llow the i nstructions below to convert the NVR recording files to th e AVI format and save the m to the local computer . Note: The pl ayback access rights of the IP cam era need to be s et before this feature can b e used.
147 3. Select the chan nel that y ou woul d like to export video fil es for and cli ck (Export video fil e) on the panel. Note: Onl y green and red parts on the ti meline can be selected to exp ort video fil es.
148 4. Enter the stor age path and file name of the vi deo file and click “Export” . Y ou can watch the video i n the preview window . The time it take s to export the fil es v ari es de pendin g on computer perf ormance.
149 Chapter 4 Server Log The CMS logs are divi ded into event logs, service logs, and system logs . Among them, the event l ogs are shown on the main monitoring page, and the remaining two types of logs ar e in the serv er logs/ confi guration.
150 4.2 Service Log Click “ Server L og ” on th e configuration page and then the “ System Event ” tab to li st all service logs. Each record listed is re corded from the last login to the current login .
151 4.3 System Log The second item of the syst em configuration i s system logs . The record ing range is the interv al from th e last l ogin to the current login .
152 4.4 NVR Event Log As th e name impli es, NV R event logs are e vent logs associated with an NVR or I P cam eras. Click “ Server Log ” on the configu ration page and then the “ NVR Event ” tab to l ist all NVR event logs. Each record li sted is recorded from t he last l ogin to the current logi n .
153 4.5 Online User T o check on cur rent online u sers, cl ick “ Server Log ” on the configuration page an d then th e “ ON -Line Users ” t ab. Click the “ Previous ” , “ N ext ” and “ Refresh ” buttons at bottom right si de of the screen to l ist other onl ine users.
154 Chapter 5 CMS Server Ma nagement 5.1 General Setting 5.1.1 System Administratio n Enter the nam e of th e CMS server . The system n ame supports a maximum of 14 characters and can be a combinati on of alphabets (a-z, A-Z), numbers (0-9), and d ash (-).
155 Synchronize wit h the time of you r computer T o synchroni ze the time of th e CMS Server wi th the time of your co mputer , cli ck “ Up date Now ” . Synchronize wit h an Internet time server automatica lly Turn on this option to synchronize the date and time of th e NAS au tomaticall y with an NTP (Network Time Protocol) server.
156 5.1.3 Da ylight S aving Time If your region adopts da yli ght saving time (DST), tu rn on the option “Adj ust system clock automaticall y for daylight savi ng time” and c li ck “Apply”. The lat est DST schedul e of the time zone speci fied i n the “Date and Ti me” secti on wi ll be shown .
157 5.1.4 La nguage Select the lang uage the C MS uses to displ ay the files and di rectories. Note: All the files and di rectories on the CMS wil l be created using Unicode encodin g.
158 5.2 Network Setting 5.2.1 TCP/IP (i) IP Addres s Co nfigure the TCP/IP s ettings of t he CMS Server on th is pag e . Cli ck the Edit button ( ) to edit the network settings (T CP/ IP Property , a s described i n the followin g paragr aphs) .
159 Network Speed Select the network transfer rate accordin g to the network environment to which th e CMS Server is connected . S elect auto negotiati on and the system wi ll adjust the transfer rate automaticall y .
160 Note: Do not enable D HCP server if there is al ready one on the l ocal network t o avo id IP address confli cts or networ k access errors. The DHCP server option is a vailable to Ethernet 1 o nly when both LAN ports of a dual LAN CMS Server are c onnected to the n etwork an d configured as stand alone IP settings.
161 The CMS supports th e followi ng DDNS provi ders: http://www.dyndns.com , http: //update.ods.org , http ://www.dhs.org , http://www.dyns.c x , http://www.
162 5.2.3 I Pv6 The CMS supports IPv6 connecti vity with “stateless” address configurations and RADVD (Router Advertisement Daemon) for IPv6, RFC 2461 to al low the h osts on the same sub net to acquire IPv6 add resses from the CMS aut omati cally .
163 IPv6 Auto Conf iguration If an IPv6 enabled rout er is available on the network, select thi s option to al low the CMS Server to acquire the IPv6 ad dress and the conf igurations automati call y . Use static IP add ress T o use a stati c IP addres s, enter th e IP address ( e.
164 5.3 Power Management Y ou can restart or shu t down the CMS S erver and specify the b ehavior of the CMS Server after a power rec overy . Restart/Shutdow n Restart or shut d own the CMS Se rver imm ediately.
165 When EuP is disabled, t he pow er consumpt ion of the CMS S erver i s sli ghtly high er than 1 W when the CMS Se rver is powered off . EuP is di sabled by defaul t so that you can use the functions W ake on LAN, AC power resum ption setti ngs properly .
166 “ Re store ” . 5.5 System Log 5.5.1 System Event Log The CMS Server can store 32 , 768 recent event logs, includi ng warning s, errors, and informati on messages . If the CMS Se rver does not fun ction correctly , refer to the e vent logs for troubleshooti ng.
167 5.5.3 On -line User The informat ion of the on-line users connecti ng to th e CMS Server by n etworki ng services is shown on thi s page. Tip: Right click a log to disconnect the I P connection and block the IP .
168 Note: If the syst em is runni ng properly , th ere is no need to up date the fi rmware. Before updating the system firmware , make sure the product model and firmware v ersion are correct . Follow the steps b elow to update firmware: 1. Download the releas e notes of the fi rmware from the QNAP Secu rity websi te http://www.
169 5.6.2 U pdate Fi rmware by QNAP Fi nder The CMS Server firmware can be updated by the Q NAP Finder . Select a CMS Server model and choose “ Update Firmware ” from th e “ T ool s ” menu.
170 Login the CMS S erver as an admini strator . Browse and select the firmware for the CMS Server . Cli ck “ Start ” to upd ate the system. Note: The CMS servers of the same model on the same LAN can be updat ed by the QNAP Finder at the same ti me.
171 5.7 Restoring to Factory Default T o reset all the system settin gs to default, cli ck “RESET” and then cl ick “OK” . Caution: When “ R ESET ” i s pressed on thi s page, all the di sk data, user account s, network shares, and system setti ngs will be cleared and restored to default .
172 Disk Configur ation Single Disk Volume Each hard drive is used as a standalone disk. If a hard drive is damaged, all the data will be lost. RAID 0 Striping Disk Volume RAID 0 (striping disk) combines 2 or more hard drives into one l arger volume .
173 RAID 5 Disk Vo lume The data are stri ped across all the hard drives in a RAID 5 a rray. The pari ty informati on is distributed and stored across each hard dri ve.
174 RAID 10 Disk Vo lume RAID 10 combin es four or more disks in a way that prot ects data agai nst loss of non-adjacent di sks. It provides securi ty by mirroring all data on a secondary set of disks while using str ipi ng across each set of disks to speed up data transfe rs.
175 The CMS Server supp orts HDD hot swappi ng . W hen a hard dri ve of a RAID confi guration fails, the fail ed hard dri ve can be replaced by a new one immedi ately without shutting down the server , and the r ecording data can still be retai ned.
176 5.8.3 HDD SMART Monitor the hard disk drives (HDD) h ealth, temperature, and the usage status by HDD S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology). The following information of each hard drive on the CMS Server is available. Field Description Summary Display the hard drive S.
177 Encryption Key File: Upload the encrypti on file to the CMS S erver to unlock the disk volume. The key can be downloaded from “ Encrypti on Ke y Management ” page after the disk volume has be en unlocked suc cessfull y .
178 4. Select the hard dri ve(s) for creating the disk volume. In this exampl e, we select to create a singl e drive. The procedure appl ies al so to a RAID configu ration. 5. Select “Y es” for th e “Encryption” opti on and enter th e encrypti on settings .
179 5.9 System Status 5.9.1 System Information Y ou can view th e system i nformation such as C PU usage and mem ory on thi s page 5.9.2 Resource Monitor Y ou can view th e CPU usage, di sk usage, and b andwid th transfer statisti cs of the CMS Server on this page.
180 CPU Usage: Thi s tab shows th e CPU usage of t he CMS S erver . Memory Usage: Thi s tab shows the memory usage of the CMS Server by real -time dynami c graph.
181 Disk Usage: Thi s tab shows the di sk space usage of each di sk volume an d its network shares. Bandwid th Usage: Thi s t ab provides i nformation about bandwidth transfer of each av ail able LAN port of the CMS Server .
182 Process: This tab show s in formation about the p rocesses runni ng on the CMS Server ..
183 Chapter 6 Troubleshootin g 1. After quick i nstallati on of the CMS-2000 (CMS Server) and havi ng entered th e correct user name and pass word, th e system sh owed th e warning message “ N etwork F ailu re: the server is not found on th e network .
184 2. The CMS Cli ent interface displ ays abnormally an d d oes not show c omplete contents. Solution Please go to “ Di splay ” on Windows ( “ Control P anel ” > “ Appearance and P erson.
185 3. The live view page di d not displ ay . Solution Please check the fol lowing: a) The NVR and th e IP camera are turned on and correctly connect ed to the netw ork. b) The IP addresses of the CMS Server and NVR do not confli ct with other devices on th e same subnet.
186 4. The live video is not cle ar or smooth som etimes . Solution The image quali ty may be restricted or interfe red by the netw ork traffic. Pl ease use independent connections or avoid sharing the same c onnection with other netwo rk d evices. 5.
187 6. The E-map cannot be displ ay ed co rrectly . Solution Please check the format of th e upl oading i mage fil es. Cur rently th e CMS supports E-ma ps in JPEG, BMP , and P NG (not i ncludin g translucent images) onl y .
188 7. Unable to fi nd the CMS Server by the “ Au to Search ” a fter loggi ng into the CMS Client. Or , cannot fi nd the NVR by th e “ Auto Search ” at t he “ Add Se rver ” of the CMS Cli ent configuration. Solution Check that the CMS Server and the NVR have been turn ed on.
189 8. Unable to find the CMS Serv er or any NVR by the CMS Client, but able to find by QNAP Finder . Solution Please close the QNAP Fin der and run the CMS Cli ent. The search fun ction of the QNAP Finder is mutual ly exclusive with th at of the CMS Cli ent.
190 9. The changes to the system confi guration di d not take effect. Solution After changin g the settings on the config uration page, click “ Apply ” to s ave the changes; otherwise the setti ngs will not be saved and wil l not take effect. 10. The CMS Cli ent does not show th e alarm i nformation .
191 Technical Sup port QNAP Securit y provides dedicated onl ine supp ort and customer s ervice vi a instant messenger . Pl ease cont act us by the fol lowing means: Online Supp ort: http://www.qnapsecurity .com/onlinesupport.asp Fo rum: http: //forum.
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An important point after buying a device QNAP VSM-2000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought QNAP VSM-2000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data QNAP VSM-2000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, QNAP VSM-2000 you will learn all the available features of the product, as well as information on its operation. The information that you get QNAP VSM-2000 will certainly help you make a decision on the purchase.
If you already are a holder of QNAP VSM-2000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime QNAP VSM-2000.
However, one of the most important roles played by the user manual is to help in solving problems with QNAP VSM-2000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device QNAP VSM-2000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
