Instruction/ maintenance manual of the product VS-2012 Pro QNAP
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VioStor NVR Network Video Recorder User Manual (Version: 3.3.1) ©Copyright 2009–2010. QNAP Systems, Inc. All Rights Reserved..
2 Thank you for choosing QNAP products! This user manual provides detailed instructions of using the produ ct. Plea se read carefully and start to enjoy the powerful functions o f the product! VioStor NVR is hereafter referred to as VioStor . This manual provides th e description of all the functions of VioStor NVR.
3 Important Notice Reading instructions Please read the safety w arnings and us er manual carefull y before using this product. Power s upply This product can only be used with the power supply provided by the manufacturer . Service Please contact qualified te chnicians for any technical enqui res.
4 Regulatory Notice FCC STATEMENT This equipment has been test ed and found to comply with the limits for a Class B digital device, pursuant to P art 15 of F CC R ules. These limits are designed to provide reasonable protection again st harmful int erference in a residential installation.
5 Table of Contents T ABLE OF CO NTENTS .............................................................................................................. ......... 5 SAFETY W ARNING ........................................................................
6 4.2 M ONITORING P AGE .................................................................................................................. 61 4.2.1 Live V ideo W indow....................................................................................
7 6.4.3 USB Disk ...................................................................................................................... 142 6.4.4 UPS .....................................................................................................
8 CHAPTER 9. TROUBLESHOOT ING ..................................................................................... 205 APPENDIX A DYNAMIC DOMAIN NAME REGIST RA TION ............................................ 208 APPENDIX B CONFIGURA TION EXAMPLES .
9 Safety Warning 1. This product can operate normally in th e temper ature of 0ºC –40ºC and relative humidity of 0%–90%. Please make sure the environment is well-ventilated. 2. The power cord and devices connec ted to this product must provide correct supply voltage.
10 Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equival ent type recommended by the manufacturer . Dispose of used batteries according to the manufacturer’ s instructions. Do NO T touch the fan i nside the sy stem to a void serious injuries.
11 Chapter 1. Introduction 1.1 Overview QNAP VioStor (hereafter referred to as NV R or VioStor) is the high performance network surveillance solution for network -based monitoring of IP cam era s, video recording, playback, an d remote data acce ss. Up to 120 channels from multiple QNAP NVR servers can be monitored simult aneousl y .
12 1.2 Hardware Illustration 1.2.1 V S-8040U-R P/VS-8032U-RP/VS -8024U-RP 1. LED indicators: Status, LAN, USB, HDD1–8 2. Po wer button 3. Select button 4. Enter button 5. Power co nnector 6. Password & network settings reset button 7. RS-232 8. VGA 9.
13 1.2.2 VS-8040/VS-8032/ VS-8024 1. One touch auto video ba ckup button 2. USB 3. LED indicators: Status, LAN, USB, HDD1–8 4. Po wer button 5. Select button 6. Enter button 7. Power co nnector 8. Giga LAN x 2 9. USB x 4 10. RS-232 11. VGA 12. P assword & network settings reset butto n 13.
14 1.2.3 V S-6020 Pro/VS -6016 Pro/VS -6012 Pro 1. One touch a uto video backup bu tton 2. USB 3. LED indicators: Status, LAN, USB , eSA T A, HDD1–6 4. P ower butto n 5. Sele ct button 6. Enter butto n 7. P ower connector 8. Giga LAN x 2 9. USB x 4 10.
15 1.2.4 VS-5020/VS-5012 1. One touch a uto video backup bu tton 2. USB 3. LED indicators: USB , Status, HDD1–5, LAN 4. P ower butto n 5. Sele ct button 6. Enter butto n 7. P ower connector 8. Giga LAN x 2 9. USB x 4 10. eSA T A (reserved) 11. VGA 12.
16 1.2.5 V S-4016U -RP Pro/VS-4 012U-RP Pr o/VS-4008 U-RP Pro 1. One touch a uto video backup bu tton 2. USB 3. LED indicators: Status, LAN, USB , eSA T A, HDD1–4 4. P ower butto n 5. P ower connector 6. Giga LAN x 2 7. USB x 4 8. eS A T A x 2 (reserved) 9.
17 1.2.6 V S-4016 Pro/VS -4012 Pro/VS -4008 Pro 1. One touch a uto video backup bu tton 2. USB 3. LED indicators: Status, LAN, USB , eSA T A, HDD1–4 4. Power butto n 5. Sele ct button 6. Enter butto n 7. Power connector 8. Giga LAN x 2 9. USB x 4 10.
18 1.2.7 V S-4016U -RP 1. One touch auto video ba ckup button 2. USB 3. LED indicators: USB , Status, HDD1–HDD4, L AN 4. Po wer button 5. Power co nnector 6.
19 1.2.8 VS-2012 Pro/VS-20 08 Pro 1. One touch a uto video backup bu tton 2. USB 3. LED i ndicators: HDD1, HDD2, LAN, eS A T A 4. P ower butto n 5. P ower connector 6. Giga LAN x 2 7. USB x 2 8. eS A T A x 2 (reserved) 9. VGA 10. Password & network settings reset button 11.
20 1.2.9 VS-2012/VS-2008 1. One touch a uto video backup bu tton 2. USB 3. LED i ndicators: HDD1, HDD2, LAN, eS A T A 4. P ower butto n 5. P ower connector 6. Giga LAN x 2 7. USB x 2 8. P assword & network settings reset button 9. K ensington security slot 10.
21 1.2.10 VS-201P/ V 1. One touch a uto video backup bu tton 2. USB 3. LED i ndicators: USB, status, HD D1, HDD2, LAN, a nd power 4. P ower butto n 5. P ower connector 6.
22 1.2.11 NVR-104P/V 1. One touch a uto video backup bu tton 2. USB 3. LED indicators 4. P ower butto n 5. USB x 2 6. eS A T A port 7. Giga LAN 8. P assword & network settings reset button 9.
23 1.2.12 VS-101P/ V 1. One touch a uto video backup bu tton 2. USB 3. LED indicators 4. P ower butto n 5. P ower connector 6. Giga LAN 7. USB x 2 8. P assword & network settings reset button 9.
24 Chapter 2. Install VioStor For the information of hardware installat ion, see the ‘Quick Installat ion Guide’ (QIG) in the product package. Y ou can also find the QIG in the product CD-ROM or QNAP website ( http://www .
25 Security Settings of the Web Browser Please make sure the security level of the IE browser in Internet Options is set to Medium or lower ..
26 2.2 Browse the CD-ROM Run the pro duct CD-ROM on y our Windows PC, you ca n view the Quick Ins tallation Guide (QIG) and us er manual, and install codec and sof tware utilities Fin der and VioStor Player .
27 Y ou can browse the CD-ROM and access the following contents: Finder: The setup progr am of QNAP Finder . This tool is used to discover the NVR servers av ailable on the local net work an d configure the network settings of the NVR. Manual: The user manuals of NVR.
28 2.3 Hard Disk Drives Compatibility List This product works with 2.5- inch/3.5-inch SA T A hard disk drives from popular hard disk brands. For the HDD comp atibility list, please visit http://www.
29 2.5 Check System Status LED Display & Syst em Status Overview LED Colour LED Status Description Flashes green and red alternately every 0.5 sec 1) The hard drive on the NVR is being formatted 2.
30 Flashes red The hard drive data is being accessed and a read/write error occurs during the process Re d A hard drive read/write error occurs Flashes green The hard drive data is being accessed HDD Red/ Green Green The hard drive can be accessed Flashes blue every 0.
31 Beep Alarm ( beep alarm can be disabled in ‘ System Tools’ > ‘ Hardware Settings’) Beep sound No. of Times Description Short beep (0.5 sec) 1 1) The NVR is starti ng up 2) The NVR is being shut down (software shutdown) 3) The user presses the reset b utton to reset the NVR 4) The system firmw are has been updated Short beep (0.
32 2.6 System Configuration Install Finder 1. Run the pro duct CD , the foll owing menu is shown. Click ‘Install Finder’ . 2. Follow the instructions to install F inder . Upon successful inst allation, run Finder . If Finder is blocked by your fi rewall, unbl ock it.
33 3. Finder detects the VioStor servers on the local network. If the server has n ot been initiali sed, you will be prompted to perform quick setu p. Click ‘Y es’ to continue. Note: If VioStor is not fo und, click ‘R efresh’ to try again. 4. Y ou must enter the administr ator name and password to perform quick setup .
34 5. The quick conf iguration page will be shown. Click ‘C ontinue’ and follow t he instructions to fini sh the configur atio n. F or further information, please refer to Chapter 6.1. 6. Click ‘Start inst allation’ to execute the quick con figuration.
35 7. After the quick configur ation, you can start to use VioStor . Click ‘Start Monitoring’ to view t he live video from the IP cameras or click ‘Close’ t o return to the home page of the system admi nistra tion. 8. The first time you co nnect to the monitoring page of Vi oStor , install the ActiveX add-on.
36 Y ou can view the live vid eo from the IP cameras configured on VioStor and the recording status of each channel..
37 Chapter 3. Use VioStor by Local Display Note: This feature is supported by VioStor Pro Series N VR only . T he models include VS-8040U-RP Pro, VS-8032U-RP Pro, V S-8024U-RP Pro, V S-8040 Pro , VS-8.
38 When VioStor is turned on , the login screen will be sh own. Select the lang uage. Enter the administr ator name and password. If your VioStor has not been configured, skip the login page and enter Quick Configuration (refer to Chapt er 3.
39 3.1 Quick Configurati on If the NVR has not been conf igured, Quick Conf iguration Wizard will be shown. Follow the instructions of the wiz ard to complete the system setup . Note: All the changes will be effective on ly after you apply the settings in the last step.
40 2. Change the admin password or use the default password (admin). 3. Select to obtain the network setti ngs automatically or enter the network settings.
41 4. Enter the date and time settings. Y ou ca n select to synchron ize the server time with an Internet time serv er . If you enter a domain name for the NTP server , make sure you ha ve set up a correct DNS ser ver . 5. Select the disk configu ration.
42 6. Configure the IP camer a settings . If no IP camer as have been set, y ou will be prompted to search for the camer as on the local network. The cameras found will be shown.
43 T o manually add an IP c amera or edi t the camera settings, click . Enter the camer a settings. Click ‘T est ’ to test the connect ion. Click ‘Remo ve’ to delete the camer a.
44 T o edit the recording settings, click nex t to ‘R ecording Settings’ . Define the recording settings and click ‘OK’ . 7. V erify the settings and click ‘N ext’ to init ialize the server .
45 8. When the initiali zation completes, you can start to use VioStor . Click ‘Start Monitoring’ to enter the monitoring screen..
46 3.2 System Configuration T o manage system settings such as ad ministrator password , network and time settings, click on the monit oring screen. Note t hat this button ( option) will only be shown when you login as an administrator . Select the interface langu age and click the icons to configure th e settings.
47 Icon Description Pe rform quick configur ati on of the system. Change administr ator passwor d to login local display Change netw ork settings Change date and time settings Configure disk volume an.
48 3.3 Monitoring Upon successful login, the monitori ng screen will be shown. Y ou can start to monitor the IP camer as, change th e di splay mode, enable or disable manual recording, control PTZ cameras, and so on.
49 Icon Description Monitor: Enter the monitori ng page. Playback: Enter the playback page. Configuration: Enter the system config urati on page; allows admi n access only . Hide left pane l: Hide the panel on the left of the monitori ng page. Show le ft pane l: Show the panel on the left of the monitoring page.
50 Event notification: When the alarm recording is enabled and an ev ent is detected, this icon will b e shown. Click this icon to view the alert details. Y ou c an select to turn on or off the alert sound. T o clear all the logs, click ‘Clear All’ .
51 PTZ Control Panel The term ‘PTZ’ stands for ‘P an/Til t/Z oom’ . If your IP camera supports PTZ, you can use the control panel on VioStor to adjust the viewing angel of the IP camera. These functions are a v ailable depending on the camer a models.
52 Display Mode VioStor supports various displa y modes for monitori ng. Click the correct icon to switch the display mode. Icon Description Full screen Single-channel mode 4-channel mode 6-channel mode 8-channel mode 9-channel mode 10-channel mode 12-channel mode Select the display page number Sequential mode.
53 Live View Screen Upon successful configur ation of the IP cameras, you can enter the monitoring screen to view the live video from the cameras. If your camera supports pan and tilt functions, you can click the chann el on the screen and adjust the viewing angle with your mouse directly .
54 Camera Status The camera status is indicate d by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camer a suppo rts audio function This IP camer a s.
55 Note: 1. Enabling or disabling manual recordin g will not affect schedu led or alarm recording tasks. They are independent processes. 2. Y ou can right click the IP camera c han nel and select the following options: a. Full screen b. Keep aspect r atio c.
56 Screen resolution The NVR adjusts the screen reso lution automatical ly when a monitor is detected. T o change the screen resolution, click on the monitoring or playback scre en. After changing the resolution, you will return to the monitorin g screen.
57 3.4 Video Playback Y ou can play the videos on the NVR by the lo cal display . T o use this feature, click on the monitoring screen. Most of th e icons on the playback screen are the same as those on the monitoring screen. Please refer to Chapter 3.
58 Playback Settings: Y ou can play , pause, stop, reverse play a video file, or select to pla y the previous or next file. When playing a video, you can use the scroll bar to adjust the playback speed or click the digital zoom icon to zoom in or zoom out the video.
59 Chapter 4. Use VioStor by Web-based Interface Y ou are recommended to use Microsoft Internet Explorer to monitor the IP camer as and manage the functions of VioStor . Important Notice: Before you start to use VioStor , make sure you have installed the hard disks in th e server correctly and finished the disk formattin g and configurati on.
60 2. Enter the user name and pas sword to login Vi oStor . Default user name: admin * Default password: admin * If you are using the VS-201/VS-1 01/NVR -104, the login name is ‘administrator’ and the login password is ‘admin’ . 3. T o view the live video, install th e ActiveX add-on.
61 4.2 Monitoring Page Upon successful login, the monitoring page will be sh own. Select the display language. Y ou can start to configure th e system settings and use the monitori ng and recording functions of the server . Icon Description Multi display mode: VioStor supports multi-disp lay mode.
62 System configuration: Login the system administr a tion page (admin access required). Monitoring settings: Configure the adv anced setti ngs of the moni toring page. Y ou can configure the source of the video/audio stream, event notification, an d snapshot folder .
63 the IP camera. Y ou can also use the mouse wheel or the PTZ control panel to use the digital z oom function. Focus control: Adjust the focus contro l of the PTZ camera. Select PTZ camera preset positions: Y ou can view different preset positions of the IP camer a by clicking the number butto ns.
64 Right click the monit oring channel on th e live view page. The follow ing functions are available depending on the IP camer a model. a. Connect to camera homepage. b. Camera setting: Enter the configu ration page of the IP camer a. c. PTZ: P an/Tilt/Zoom camer a control.
65 T o configure other moni toring options, right cl ick a channel and select ‘Properties’ . Streaming: Always stre am from the server: Select thi s option to stream the audi o and video data from the NVR.
66 Display Mode: Fit image to window: S elect this option to fi t an image to the brow ser window . Y ou may also specify to keep the aspe ct r atio when resizing an image. Display image in original size: Select th is option t o display an image in its original size if it is smaller than the browser window.
67 Video Resolution: Specify to adjust resol ution automatically or use fi xed resolution. If you select to adju st resolution automatically , the NVR will select the resolution setting* which best fits the size of the IE browser window .
68.
69 4.2.1 Live Video Windo w T he live videos of the IP cameras configured on VioStor are sh own on the monitoring page. Y ou can click th e channel window to us e the features supported b y the IP camera, e.
70 Camera Status The camera status is indicate d by the icons shown below: Icon Camera Status Scheduled or continuous recording is in process This IP camer a suppo rts audio function This IP camer a s.
71 4.2.2 Display Mode VioStor sup ports different display mode s for viewing the monitoring channels. 4.2.3 PTZ Camera Control Panel The term ‘ PTZ’ stands for ‘P an/Tilt/Z oom’ . If your IP camera supports the PTZ feature, you can use t he control panel on VioStor to adjust the viewing angel of the IP camera.
72 4.2.4 Multi-server Monitor ing F ollow the steps below to u se the multi-se rver monitoring feature of VioStor . 1. Click ‘Server L ist’ on the monitoring page. a. Click ‘ Auto Detect’ to search for th e QNAP NVR on the LAN and add the server to the server list.
73 4.2.5 Monitor Settings T o configure adv anced moni tor settings, click . The following options are provid ed under the ‘General’ tab. Event Notifi cation: When this option i s enabled and an e vent is trigger ed, the alert icon will be shown on the monitorin g channel instan tly .
74 The following options are provided under the ‘Video’ tab. Video Streaming Stream from the server: If you cannot connect to the I P camera from your computer , select this option and th e NVR will stream the video from the NVR. This option does not require extr a port mapping configur ation; but may influence the performance of the NVR.
75 The following options are provided under the ‘Snapshot’ tab. Snapshot: Specify the location where the snapshots are saved and the image format (JPEG or BMP). Show timestamp and camera name: Show the time stamp and the camer a name on the snapshot.
76 4.2.6 Auto Cruising The au to cruising feature of Vi oStor is us ed to configure the PTZ camer as to cruise according to the preset positions and the st aying time set for ea ch preset position. T o use the auto crui sing feat ure, follow the steps below .
77 4. Click the number buttons to view the pres et positions of the PTZ camer a. Whe n you click the button, the name of the corre sponding preset position is shown o n the ‘Preset Name’ drop-down menu.
78 5. Add: T o add a setting for auto cruisi ng, select the ‘Preset Name’ from the drop-down menu and enter the sta ying time (interval, in seconds). Click ‘ Add’ . 6. Update: T o change a settin g on the list, highlig ht the selection. Select another preset position from the drop down menu and/or change the staying time (interval).
79 8. After configuring the a uto cruising setti ngs, check the bo x ‘Enable auto crui sing’ and click ‘OK’ . Th e NVR will start auto cru ising according to the settin gs. Note: 1) The default staying time (interval) of th e preset position is 5 seconds.
80 Chapter 5. Playback the Video Files VioStor provides an intuit ive web interface to search and play the recordin g files without any extra softw are required. Y o u can access the video files over LAN or WAN . The first time you co nnect to the playback i nterface of the NVR via IE browser , you will be prompted to install an Act iveX plugin.
81 Y ou can also install t he program from the CD-ROM in the product package. Upon successful installation, you can access VioSto r player from the web interface or from Windows start menu > Programs > QNAP > Player .
82 5.1 Use the Web-based Playback Interface (VioStor Player) 1. Click the playback button on the monitoring page. 2. VioStor Player will be shown. Y ou can use this program to search and play the recording files on the NVR servers. T o return to the monitoring page, cl ick .
83 5.1.1 Connect to Ser ver for Playback 1. C lick ‘Play by T ime’ ..
84 2. The following dial og will be shown..
85 3. Configure servers: a. Add: Add a server . b. Modify: Modify a serve r . c. Rem ov e : Rem o ve a s e rv e r . d. Auto: Auto-search servers. e. Default settings: Enter the defa ult us er name and password for all newly added servers.
86 4. Select the data search mode. Date and time search ( Text e ntry) i. Select the NVR server(s) and the IP camer a(s)*. ii. Click the ‘T ext entry’ tab. iii. Select the recording type, the star t and end time when the video is recorded. iv.
87 Timeline search i. Select the NVR server(s ) and the IP camer a(s)*. * Y ou can select 4 IP cameras at maximum. ii. Click the ‘Gr aphical entry’ tab .
88 iii. Select the recording type. iv. Specify the time range when the file s are recorded. The settings will be applied to all the cameras selected. v.
89 Event entry i. Select the NVR server(s ) and the IP camer a(s)*. * Y ou can select 4 IP cameras at maximum. ii. Click the ‘Ev ent entry’ tab.
90 iii. Select the event type. iv. Specify the time range when the files are recorded. v. Specify the number of minutes to pl ay the video recorded before and after the event.
91 vi. Event search. Th is function is provided for you to search for all th e events occurred on the IP camera s. Y ou may refer to the event details to search for the recording data. Search all: Search for the specified events occurred on all th e IP cameras of an NVR within the time r ange specified.
92 5. When the files are shown, you can play the video. Note: The regular recordings are shown in white while the alarm reco rdings are shown in red on the playlist.
93 5.1.2 Play Video Files from Your Com puter 1. Cl ick ‘ Add files’ . 2. Browse and select the files. 3. The playlist will be show n. Click ‘Play ’ to start playing.
94 5.1.3 Quad-view Play back The quad -view playback feature allows yo u to search for the video recorded by the NVR servers quickly . Y ou can view the vide os of four IP camer as simultaneously or select to divide the video of one IP camer a into four time periods and play them in a quad-view window .
95 Play th e video of fou r IP cameras Select four IP camera s. Enter the se arch criteria in the ‘T ext entry’ or ‘Graphical entry’ . When the search re sults are shown, you can pla y the video files of the four IP camer as simultaneously .
96 5.1.4 Intelligent Video Analytics (I VA) The NVR supports intelligent vi deo analytics to allow the users to search the video files effici ently. The following features a re supported for video analytics: Moti on detection: Detects t he movement of the objects i n the video.
97 2. On the playback window, click ..
98 Note: When you check the option ‘P ause when found’ , the data search stops when a video file which mat ches the search criteria is foun d. When you enable ‘Highlight the detection zo.
99 6. Define the detection zo ne. Mouse over the edge of the red zone and use the mouse to define the detection zone. Click ‘Sel ect all’ to highli ght the entire area for detection.
100 7. Define the object size for the detection. You can use the mouse the drag the yellow zone to define t he mini mum object size for detection. Note: After enabling this option, al l the objects smaller than the yell ow zone will be ignored for detection.
101 8. Click ‘Search’ to start search ing the video by IVA. The result s will be shown..
102 Note: You can double click an entry on the sear ch result dialog to play the video. The player will play the video starting from 15 se conds before the event to 15 seconds after the event. You can also ri ght click an entry o n th e search result dialog to export the video and save it on your compu ter.
103 5.1.5 Convert to AVI File Y ou can save the recording files recorded by VioStor as A VI fi les to your P C. Note: Y ou must ha ve the playback authority of the IP ca mera to use this feature . Follow the steps below to save the video from VioStor .
104 2. The following screen will be shown. 3. Select the NVR server and IP camer a..
105 4. Enter the recording type. 5. Specify the time r ange for the search. 6. Click ‘Preview’ to preview the searched video..
106 7. Click ‘OK’ . Enter the file name and spec ify the location where the file is saved to. 8. The file will be con verted to A VI format..
107 5.2 Digital Watermarking VioStor NVR supports digi tal watermarking to protect the videos and snapsho ts from unauthorized modi fication. Y ou can select to add the di gital watermark on the exported video and snapshot on VioStor Player .
108 3. Select to add digital watermark in the exported snapshot or video . 4. Select the recording files (refer to Chap ter 5). 5. C lick to convert the video files into A VI format.
109 6. Click to start playing and exporting the files. Note: Wh en you click again, the NVR will stop exporting th e files and resume to the playb ack mode.
110 5.2.2 Watermark Proof T he Watermark Proof utilit y is installed automatically along with VioStor Player. From the Window s Start menu, select ‘All P rograms’ > ‘QNAP’ > ‘Player’ to locate ‘Watermark Proof’. Run Watermark Proof.
111 Click to start checking the files. The Watermark Proof will start checking the files and show the proof result. If yo u check the option ‘Stop when watermark error is detected’, the checking procedure will stop if a failed file is detect ed. Otherwise the program will ch eck all the files you have selected.
112 5.3 Access the Recording Data Y ou can access the recording data on VioS tor by the following network services: Windows Network Neighb ourhood (SMB/CIFS) W eb File Manager (HTTP) FTP S.
113 5.3.1 Windows Network Neigh bourhood (SMB/ CIFS) Y ou can access the video files by the SMB/CI FS protocol, which is popularly used o n the Windows OS. Y ou can access the folder to where the video files are saved by: On the web-based playback interface, click ‘S MB’ .
114 5.3.3 FTP Server (FTP ) Y ou can access the recording data b y FTP: On the web-based playback interface, click ‘FTP’ . In Windows Internet Ex plorer , enter ftp://user name:password@VioStorIP/ . For example, enter ftp://admin:admin@ 172.
115 Chapter 6. System Administration T o login the system configuration page of VioStor , click on the monitoring page and login as an administrator ..
116 Upon successful login, you can view the monitoring channels, the connection and recording status, and th e network bandwidth of the NVR on the ‘ Advan ced Mode’ page. Y ou can also select the ‘T ra ditional Mode’ to vi ew the settings o f the NVR.
117 If the NVR is has n ot been configured yet, th e Quick Configuration page will be shown to guide you through the system setup . The functions of the buttons on the co nfigur ati on page are descri.
118 6.1 Quick Configurati on Please follow the instructio ns to configure Vi oStor . Note: All the changes will be effective on ly after you click ‘Start installation’ in the last step. Step 1. Enter the server name. The serv er name supports up to 14 char acters which my i nclude alphabets (A –Z a nd a– z), numbers (0–9), a nd dash (-).
119 Step 2. Change the administrator password or select to use the default password (admin). Step 3. Enter the date, time, and time zone of the server .
120 Step 5. Select the disk configuration. All the disk data will be cle ared unless you select not to set the disk configur ation..
121 Step 6. Initialize th e IP camera settings. Select the camera model; enter the camer a name and IP address of the camera , and the user name and password to login the camer a. Y ou c an also enable or disable the recording on each channel, test the co nnection to the IP cameras and then click ‘Save’ to appl y the changes.
122 After completing the settings, click ‘Start Install ation’ to apply the changes an d initialize th e system. The quick conf iguration is completed and you can start to use VioStor . Click ‘Start Monitoring’ to view t he live video from the IP cameras or click ‘C lose’ to return to the system administr ation home page.
123 6.2 System Settings Y ou can configure the basic system setting s including the server name, the date & time, and view the system settings. 6.2.1 Server Name Enter the n ame of VioStor . The serv er name supports maximum 14 char acters, which can be a combination of alphabets, numbers, and hy phen (-).
124 6.2.2 Date & Time Set the date, time, and time z one accordin g to your location. If the settings are incorrect, the follow ing problems may occur: When playing the video f iles, the display time will be in correct. The display time of th e event log will be in consisten t with the actual t ime when the event w as recorded.
125 6.2.3 View System Settings Y ou can view the system settings such as the server name on this page..
126 6.3 Network Settings Y ou can configure the W AN and LAN settings, DDNS service, file service, host access control, protocol managemen t and view the net work settings in this sect ion. 6.3.1 TCP/IP Configuration Select one of the follo wing options to co nfigure the T CP/IP settings of the NVR.
127 If your NVR supports two LAN ports, you can select to use failover , load balancing, or standalone settings. T o use these features, mak e sure both LAN ports are connected to the netwo rk.
128 Configuration of Networ k Interfaces Failover (Default settings fo r dual LAN NVR models) F a ilover refers to the capability of swit ching over the network transfer port to the redundant port auto matically when the primary one fa ils due to hardw are or connection error to a void network di sconnection.
129 Load balancing Load balancing enables th e network reso urces to spread between two or more network interfaces to opti mize the network tr ansfer a nd enhance the system performance.
130 Standalone The standalone opt ion allows you to a ssign different IP settings for each network port. VioStor can be accesse d by different workgroups on two different subnet s. When load balancin g is enabled, failover does not work. Y ou can only enable the DHCP server for the primary network port (LAN 1) .
131 Use static IP address T o assign a fi xed IP to the NVR, ente r the IP address, subnet mask, and default gateway . Primary DNS Server Enter the IP address of the primary DNS server tha t provid es the DNS service for VioStor on the external network.
132 6.3.2 DDNS (Dynamic Domain Name) Service The DDNS service enables the users to co nnect to VioStor by the domain name directly . There is no need to memorize the length y IP address of the serv er . T o enable the DDNS service, you ha ve to register a D DNS account from a DDNS provider .
133 6.3.3 File Services Y ou can enable the SMB/ CIFS file service, W eb File Manager and F TP service to access the video files. These se ttings are enabled by default.
134 6.3.4 Host Access Control Specify the connections to be allowed or de nied to access VioStor . Choose one of the following options to restri ct the access from a network or an IP address (host) to the server: 1. Allow all connections (Default setting) Allow the connection from all the hosts to the server .
135 6.3.5 Protocol Manage ment T o assign a particular port to access VioS tor by the web browser , enable the option ‘Specify HT TP port number’ and enter the port n umber .
136 6.3.6 View Network Settin gs Y ou can view the curre nt network settings and the status of VioStor in this section..
137 6.4 Device Configuration Y ou can configure the S A T A disk, RAID management tool, USB disk, a nd the UPS settings in this section. 6.4.1 SATA Disk This page s hows the model, size and cu rrent status of the hard disk dr ive(s) installed on VioStor .
138 Single Disk Volume Each hard disk dri ve is used as a standalone disk. If a disk is damaged, all the data will be lost. JBOD (Just a bunch of disks ) JBOD is a collection of hard di sk drives that does not offer an y RAID protecti on. The data are written to the physical disks sequentially .
139 from other member drives that co ntain the parity information. T o create a RAID 5 disk volume, a minimum of 3 hard disks are required. The storage capacity of a RAID 5 arr ay equals (N-1) * (siz e of smallest hard drive). N is the to tal number of hard drive members in the array .
140 6.4.2 RAID Manage ment Tool *This function is no t supported b y the VS-101, VS-201, NVR -104. The RAID management tool allows you to carry out capacity expansion, RAID migration, or spare drive configuration with the original dri ve data reserved.
141 Configure spare drive This function enabl es adding or re moving a spare drive from a RAID 5 configuration. The options available are: - Add a spare drive to a RAID 5 configuration - R emove a spare drive from a RAID 5 configuration For detailed operation instructions, click ‘Commen t’ on the managemen t interface.
142 6.4.3 USB Disk The NVR supports data backup to the exte rnal USB stor age devices. Connect the USB storage device to the USB port of th e NVR, when the device is successfully detected, the details will be shown. * The VS-101/VS-201/NVR -104 do not support F A T32 and NTFS.
143 6.4.4 UPS Y ou can connect a UPS (un interruptible power supply) to the NVR and enable the UPS support. When an expected power outage occurs, the UPS is able to supply the power to the NVR continuously . Y ou can also configu re the settings to turn off the NVR after the AC power fails.
144 6.5 User Management The NVR supports secure user ac cess right management. A user can be defined as an administr ator , a system manager , or a general user and given di fferent rights of monitoring, playback, and system administr ation. Note: The NVR suppor ts up to 32 users (incl uding the system defaul t users).
145 3. user The general users have only the rights of moni toring and vide o pla yback. They have no administr ation authority . Please refer to Chapter 6.
146 6.5.1 Create user User N ame The user name must be 1 to 3 2 characters in le ngth. It supports alphabets (A-Z), numbers (0-9), and underscore (_).
147 6.5.2 Edit User Select a user on the list and click ‘Edit ’ . Y ou can change the password; assign the rights of system administration and camera access to the user . However , the user name cannot be changed. 6.5.3 Delete User T o delete a user , select the user on the list and click ‘ Delete’ .
148 6.5.4 User Access Rights Comparison VioStor NVR supports three types of users including system administr ator , system manager , and general user . The default system administrators are ‘admin’ and ‘supervisor’ who cannot change one an other’ s password, user type, and access rights to the IP camer as.
149 administrator system manager user Rights admin supervisor Other administrators sysmgr Other system managers User 12. Change th e camera access control of supervisor No Yes No No No No 13. Change th e camera access control of other administrators No No Yes No No No 14.
150 administrator system manager user Rights admin supervisor Other administrators sysmgr Other system managers User 27. Change the user type of normal users Yes Yes Yes Yes No No 28. Change th e camera access control of normal users Yes Yes Yes Yes Yes No 29.
151 6.6 Camera Settings Y ou can configure the IP camera, r ecording, schedule, alarm, and adv anced settings. 6.6.1 Camera Configuration Please follo w the steps below to configure the IP camer as. 1. Select a camera numb er . 2. Select the camer a brand.
152 Note: 1. All the settings will n ot take effect until you click ‘ Apply’ . When applying the changes, the recording operation will stop for a while ( maximum 1 minute) and then restart. 2. Click ‘Search’ to search for the IP ca mer as on the local network.
153 Note: The QNAP NVR only suppor ts JPEG CGI command interface, but does not guarantee the compatibility with all th e IP camera br ands..
154 6.6.2 Recording Settings Select a camera on the list and configure the recordin g resolution, frame rate, and quality . Y ou can also enable audio recording, manu al recording, recording data retention, and auto s napshot settings. Click ‘ Apply’ to save the settings.
155 9. Enable auto snapshot: Select t his option and the settings will be displayed. Y ou can configure up to 15 sc hedules for automatic snaps hot taking or speci fy the number of sn apshots (max 60) t he NVR should take every hour . The snapshots are saved to the share folder of the NVR by de fault.
156 6.6.3 Schedule Settings Y ou can select continuo us recording or sche duled recording. The default setting is continuous recording. T o set up a reco rding schedule, select a camer a number on the list. Then select the date and time and click ‘ Add’ .
157 6.6.4 Alarm Settings The NVR pro vides the ‘T raditional Mode ’ and the ‘ Adv anced Mode’ for the alarm settings. Select the ‘T raditi onal Mode ’ to use the sta ndard alarm settings in response to the alarm ev ents. T o use th e adv anced ev ent management, select t he ‘ Advanced Mode’ .
158 Note: All the settings will be effective after you click ‘ Apply’ . When apply ing the changes, the current recordin g process will stop for a while ( maximum 1 minute) and then restart.
159 Advanced Mode: The advanced mode co nsists of the event and action sections. Y ou can define t he action to take for each event triggered on the IP camer as or the video servers connected to the NVR.
160 Events: The events supported by the NVR are classified as camera events (motion detection, alarm input, camer a disconnect ion), NVR events (recording failu re), and external events (u ser -defined events). Note: The camer a events available v ary acco rding to the features supp orted by the IP cameras or video servers.
161 The NVR supports the following event types. Before you de fine th e action settings, select the events to manage and configure the settings. (1) Alarm input This option allows t he NVR to trigger an action when the al arm input of the IP camera or the video server is triggere d.
162 (2) Motion detection This option allows the NVR to trigger an actio n when a mo ving object is detected by the IP camer a or the video server . Select ‘Camera event’ from the ‘Event List ’ . Locate th e channel and click ‘Motion Detection’ .
163 (4) Connection failure This option allows t he NVR to trigger an action when the IP camer a or the video server is disconnected. Select ‘Camer a Ev en t’ from the ‘Event List’ . Locate the channel and click ‘ Connection F ailure’ . After that, define the actio n on the right (discussed in the later sections).
164 (6) External event (user -defined events) T o create a self -defined event on the NVR, select ‘User-defined Event’ under ‘External event’ on the ‘Event List ’ .
165 Event schedule settings: When you edit an event ( not including camera disconnection, NVR events, and external events), you can click ‘Set Schedu l e’ to define when the al arm settings will be active. T o create a new schedule, select ‘Ne w’ an d enter the schedule name.
166 Actions: The NVR supports different actions which can be activ ated when the selected events are triggered on the IP camera s or the video servers. The actions include video recording, email alert , SM S alert, buzzer , PTZ camer a control, alarm output, and logic output.
167 Note: Make sure you hav e enabled the acti on in the event settings; otherwise the action will not be executed. For example:.
168 (1) Recording Select the channels (IP camer as or video servers) which will start recording when an event occurs. Y ou may al so select the following options: (i) Enter the time (in seconds) the reco rding should be executed after the event is triggered.
169 (2) Camera control This option allows you to configure th e PTZ camera to adjust to the preset position for monitoring or act accor ding to the HT TP URL entered when an event is triggered. Y ou can select a preset position from the drop-down menu or enter the HT TP URL.
170 (3) Alarm output Select to activ ate the alarm device conne cted to the IP camera when an event is triggered. Y ou may also select the following options: (i) Enter the number of second (s) the alarm device will be active wh en the event is triggered.
171 (4) Email T o allow the system administr ator to re ceive an instant email alert wh en an event is triggered, ente r the SMTP setti ngs. Multiple email addresses can be entered as the recipients. Y ou may also select to attach the snapshots of the multiple channels ( IP cameras/video servers) av ailable on the NVR.
172 (5) SMS T o allow the system administr ator to receive an insta nt SMS alert when an event is triggered, enter the SMS serv er settings. The default SMS service provider is Clickatell. T o add other SMS service providers, click ‘ Add’ and enter the provi der’s name and t he URL template text.
173 (6) Buzzer Enable the buz zer when an eve nt is tr iggered. Y ou may also select the following options: (i) E nter the time (in second s) the buzzer will soun d when the event is triggered. (ii) Execute the buzzer when the event starts and st op the buzzer when the event ends.
174 (7) User-defined Acti on Y ou can enter a self-defined action when an event is triggered. Enter the login account and password, I P addre ss, port, and the HT TP URL of other surveillance devices. Y ou can manage t he devices such as fire protection devices, power controller , an d air conditioning control.
175 6.6.5 Advanced Settings Y ou can configure the adv anced reco rding settings in this section. Maximum period for each recording file: Configure the maximum length of each recording file (maximum 15 min). When the available s torage is less than… GB: Select the action to take when the available storage is less than the preset level.
176 Stop video recording…second(s) after t he event ends: Enter the number of seconds to stop the recording after an event ends. The maximum number of seconds for the abov e settings is 300, i.e. 5 minutes. Note: All the settings wil l not be effective un til you click ‘ Apply’ .
177 6.7 System Tools The System T ools enable you to optimize the system maintenance and management. Y ou can set the alert noti fication, restart or shut down the server , configure the hardware setti ngs, update the system fi rm w are, back up/restore/reset the system settings, set the E-map, and run the ping test .
178 6.7.2 SMSC Settings Y ou can configure the SMSC (Short message service centre) settings to send the SMS text messages to the particular mobi le phone numbers when an event tak es place on the NVR.
179.
180 6.7.3 Restart/Shut Down F ollow the steps belo w to restart or shut dow n the server . 1. Go to ‘Syste m T ools’ > ‘R estart/Shu tdown’ .
181 6.7.4 Hardware Settings Y ou can enable or disable the ha rdware functions of the NVR. Enable the configuration reset s witch By enabling this opt ion, you can press the reset button for 5 seconds to reset the administr ator password and system setti ngs to default.
182 Enable front video backup button VioStor supports direct copy of the reco rding data on the NVR to the connected USB device via the USB port. Y ou can se t the number of days that the videos are recorded to copy to the device. T o use this function, please follow the steps below: 1.
183 Smart fan configuration After enabling the smart fa n, the fan rota tion speed is automatically adjusted according to the system temper ature of the NVR. It is recommended to enable this option. By manually setting the fa n rotation speed, the fan rotates at the defined speed conti nuously .
184 6.7.5 Syste m Upd ate QNAP pro vides new firmware release for Vi oStor NVR from time to ti me to provide updated features and enha ncements. Y ou may update t he system firmw are in order to use these new features. Before updating the system firmw are, make sure the product model and the firmw are version are correct.
185 6.7.6 Backup/Restore/Reset Settings T o back up all the setti ngs, including the user accounts, the server name and the network configuration, click ‘Back up’ and select to open or sa ve the setting file. T o restore all the settings, click ‘Browse’ to select a previously saved setting file and click ‘Restore’ .
186 6.7.7 Remote Replication Y ou can use the remot e replication feature t o copy the recording data of the local VioStor to a remote QNAP network attached stor age (NAS). The remote QNAP NAS is hereafter referred to as ‘t he remote storage device’.
187 2. Enable remote replication (support multiple choices) In the above example, the NVR only copies the alarm recording data of the latest 3 days to the remote stor age device. Check the bo x ‘Enable remote replication’ to activ ate this f eature.
188 4. Configure the remote replication schedul e For example, to enable the NVR to copy the recordi ng data automatically to the remote storage device at 01:15 ever y Monday , please do the followi ng: Check the box ‘R eplication Schedule’ , select ‘Weekly’, en ter 01 Hour: 15 minute, and select ‘Monday’.
189 10. The NVR displays the latest 10 remote replication records. In the above example: 1. When the status is shown as ‘F ailed (Rem ote access error)’: Y ou may check if the remote storage device is ru nning or the network settings are correct. 2.
190 6.7.8 Hard Disk SMART This function is no t supporte d by the VS-101 , VS-201, NVR -104. This page enables y ou to monitor the health, temper ature, and status of the hard disk drives by the S.M.A.R.T . (Self-Monito ring, Analysis, and R eporting T echnology).
191 6.7.9 E-map Y ou can upload an E-map to VioStor to illust rate the location of the IP cameras. 1. T o upload an E-map, click ‘Brow se’ and select the file ( JPEG only). Then click ‘Upload’ . 2. Y ou can change the caption of the E-map and click ‘ Apply’ .
192 6.7.11 Advanced System Settings Y ou can set the timeout period to log off th e users from the configur ation page of t he NVR when the idling time h as reached. T o allow guest access to the monitoring scr een of the NVR by local display , select ‘ Allow guest access’ .
193 6.8 Logs & Statistics 6.8.1 System Event Logs T he NVR can save maximum 10,000 recent event logs, including warnin g, error , and information messages. In case of system malfunction, the event logs (only in English) can be ret rieved to analyse the system problems .
194 6.8.2 Surveillance Logs This page s hows the surveillan ce logs such as camer a co nnection, moti on detection, and camera authentication failure..
195 6.8.3 On-line Users List T his page shows the inf ormation of the curre nt ly active users, e.g. the user name, IP address, and login time. 6.8.4 Historical Users List T his page shows the in formation of th e users who have logged in the system including the user name , IP address, lo gin ti me, and the se rvices they hav e accessed etc.
196 6.8.5 System Connection Logs T he connection logs to the NVR by samba, F TP , AFP , HTTP , HT TPS, T eln et, and SSH are recorded on this page. Y ou can select to start or stop the logging . The file transfer performance may be slightly affected by en abling the ev ent logging.
197 Chapter 7. System Maintenance This section provides a general overview of the syst em maintenance. 7.1 Reset the Administrator Password and Network Settings T o reset the administr ator password and the network settings, press the reset button of the server for five seconds.
198 7.2 Power Outage or Abnormal Shutdown In case of power outage or impr oper shutdown of the server , the server will resu me to the state bef ore it is shut down. If yo ur server does not function properly after the restart, please do the following: 1.
199 Chapter 8. LCD Panel * This section is applicable to t he NVR models with an LCD panel only . The NVR provides a handy L CD panel for y ou to perform the disk configur ation and view the system information. When the NVR has started up, you will be ab le to view the server name and the IP address: N V R 5 F 4 D E 3 1 6 9 .
200 For example, when you turn on the NVR with 5 hard drives installed, the LCD panel shows: C o n f i g . D i s k s ? → R A I D 5 You can press the ‘Select’ button to browse more options, e.g. RAID 6. Press the ‘Enter’ button and the followin g message shows.
201 View the system information by the LCD panel When the LCD panel shows the server name and the IP address, you may press the ‘Enter’ button to enter the Main Menu. The Main Menu consists of the followi ng items: 1. TCP/IP 2. Physical disk 3. Volume 4.
202 2. Physical disk In Physical disk, yo u can view the f ollowing options: 2.1 Disk Info 2.2 Back to Main Menu The disk info shows the temperature and the capacity of the hard disk drive. D i s k : 1 T e m p : 5 0 ° C S i z e : 2 3 2 G B 3. Volume This section shows the disk configuration of the NVR.
203 4. System This section shows the system temper ature and the rotation speed of the system fan. C P U T e m p : 5 0 ° C S y s T e m p : 5 5 ° C S y s F a n : 8 6 5 R P M 5. Shut down Use this option to turn off t he NVR. Pr ess the ‘Select’ button to select ‘Yes’.
204 System Messages When the NVR encounters system error, an error message will be shown on the LCD panel. Press the ‘Enter’ button to view the message. Press the ‘Enter’ button again to view the next message. S y s t e m E r r o r ! P l s . C h e c k L o g s System Message Description Sys.
205 Chapter 9. Troubleshooting 1. The monitoring screen did not display. Please check the following: A. Check if you have installed the ActiveX add-on wh en logging in the monitoring page of VioSt or . Set the security level to ‘Medium’ or lower in Internet Options of the IE brow ser .
206 Note: If you have updated the configurations of VioStor , the recording will b e stopped tempor arily and restart again shortly . 4. I cannot login the administration page of VioStor. Please check if you have the administrator authority . Only administrators are allowed to login VioStor .
207 8. The monitoring screen shows horizontal lines when the resolution of Panasonic BB-HCM381 camera i s set as 640x480. This is due to the interlaced scanning de sign of the camera. Please login the configurati on page of the IP camer a an d go to ‘Setup’ > ‘Camera’ > ‘V ertical Re solution’ .
208 Appendix A Dynamic Domain Name Registration VioStor supports the DDNS service prov ided by DynDNS. Y ou can go to the DynDNS website http://www .dyndns.org/ to register a dy namic domain name. Configure and activ ate the DDNS service to enable the Internet users to access VioStor by this dynamic domain name.
209 Registration Proc edure Please follow the st eps below to register a dynamic domain name. This gu ide is for reference only . If there are any changes, please refer to the instructions or the documents on the web site. 1. Open the web browser and connect to http://www .
210 2. Enter the information required to register the account. 3. Accept the terms of service..
211 4. Configure the mail ing lists if necessary . Then click ‘Create Account’ . 5. When your account has been successfully created, a confirmation email w ill be sent to you. Follow the instructions in the email to activate your account. When you have finished the confirmat ion process, you ca n apply for yo ur own dynamic domain name.
212 Appendix B Configuration Examples Environment 1: VioStor, the IP camera, and the monitoring PC ar e all on the same network IP address VioStor 192.168.1.1 PC 192.168.1.100 Camera 1 192.168.1.101 Camera 2 192.168.1.102 Camera 3 192.168.1.103 In the example, add the IP camer as to VioS tor by entering the IP addresses of the IP cameras.
213 Environment 2: VioStor an d the IP camera are inst alled behind the router, while the monitoring PC is l ocated remotely IP address Mapped port on t he router VioStor 192.168.1.1 8000 Camera 1 192.168.1.101 8001 Camera 2 192.168.1.102 8002 Camera 3 192.
214 T o allow a remote PC t o connect to VioStor and the IP camer as, you need to: Step 1. Set up the port mapping (virtual server) on the router . From Forward to 219.87.144.205:8000 192.168.1.1:80 219.87.144.205:8001 192.168.1.101:80 219.87.144.205:8002 192.
215 Environment 3: VioStor and the IP camera are all loc ated remotely IP address VioStor 219.87.144.205 Camera 1 61.62.100.101 Camera 2 61.62.100.102 Camera 3 61.62.100.103 In this example, add the IP camera to Vi oStor by adding i ts IP address to the ‘IP Address’ settings.
216 Enviro nment 4 : VioStor and the IP ca mera a re insta lled be hind the router IP address VioStor 1 192.168.1.101 VioStor 2 192.168.1.102 VioStor 3 192.168.1.103 Ro uter public IP 219.87.145.205 In the example, to allow a remote PC to access each VioStor by FTP , you need to: Step 1.
217 Technical Support QNAP provides dedicated online support and c ustomer service via instant messenger . Y ou ca n contact us b y the following means: Online Support: htt p://www.qnapsecurity .com/ onlinesupport. asp MSN: q.support@hotmail .com Skype: qnapskype Technical Support in the USA and Canada: Email: q_supportus@qnap.
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An important point after buying a device QNAP VS-2012 Pro (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought QNAP VS-2012 Pro yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data QNAP VS-2012 Pro - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, QNAP VS-2012 Pro you will learn all the available features of the product, as well as information on its operation. The information that you get QNAP VS-2012 Pro will certainly help you make a decision on the purchase.
If you already are a holder of QNAP VS-2012 Pro, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime QNAP VS-2012 Pro.
However, one of the most important roles played by the user manual is to help in solving problems with QNAP VS-2012 Pro. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device QNAP VS-2012 Pro along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
