Instruction/ maintenance manual of the product TS-431U QNAP
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QNAP Tu rbo NA S Hardwar e User Manu al © 201 5 . QNAP Systems, Inc. All Righ ts Reserved. 201 5/04/ 23.
Thank y ou for choosing QN AP product s! This use r manual pro vides descript ion of t he hard ware of the T urbo NA S and relevant guideline of certa in functions.
DISCL AIMER In no event sha ll QNAP System s, Inc . (QNAP ) li abili ty exceed t he pri ce pa id for the produc t fr om dir ec t, in d ire c t, s pe cia l, in c ide nt a l, o r co ns eq ue nt ia l dam ag es res ult i ng f r om t he u se of the p roduct, its accompan ying softw are, or its documentation.
Regulatory Not ice FCC Notic e QNAP NAS comply with diffe rent FCC compl iance cl asses . Pl ease re fer t he App endi x for details. Once the cla ss of t he dev ice i s deter mi ned, refe r to t he fol lowi ng corr espond in g statement.
FCC Clas s B Notice This device c omplies with P art 15 of the FCC R ules. Oper ati on is subjec t to the following two condi tions: 1. Thi s devi ce may not cau se ha rmful interf erenc e. 2. Thi s devi ce must a ccep t any i nterfer ence r ecei ved, i nclu ding i nterferen ce t hat m ay cause undes ired operation .
Symbols in t his docu ment W arning Thi s icon indi cates the i nstructi ons must be st rict ly foll owed. F ai lure to do so could res ult in injury to human body or death.
Table of Content s Safety War nings ................................................................................................. 9 Chapter 1. CPU and M emory Spec ifications ................................................... 10 Chapter 2. Power Button and Reset B utton Behavior .
GNU GENER AL P UBLI C LICEN SE ....................................................................... 74 Appendix A: Product Compliance C lass .......
Safety War nings 1. The NA S can operat e no rmall y in the temp erature of 0ºC –4 0ºC an d re lat iv e hum id it y of 0% – 9 5%. Pl ease m ake su re the envi ronmen t is w ell - ve ntilated. 2. The p ower cord and de vices conn ected to th e NA S must provi de c orrect supply voltage (100W , 90 – 264V).
Chapt er 1. CPU an d Memory Spec ifica tions Caut ion : Modifying t he hardwar e, soft ware, or f irmware of the QNA P prod ucts wi ll voi d th e warranty . QNA P is n ot respon sibl e for a ny form of damag e or l oss of da ta ca used by modding the QN AP products.
System TS - 431 TS - 431 U CPU Dual -co re ARM ™ Corte x ™ - A9 1.2GHz Dual -co re ARM ™ Corte x ™ - A9 1.2GHz Memory 512MB DDR3 1G B DDR3 Flash 512MB 512MB Memor y replaceab le No No Number of SODI MM slots 0 0 Number of hard dri ve slots 4 4 System TS - 231+ TS - 431+ CPU Dual -co re ARM ™ Cortex ™ - A15 1.
System TS - 269H CPU Dual -c ore Intel ® 1.6 GHz Memory 2GB DDR3 Flash 512 MB Memory re pl aceable No Number of SODIMM slots 0 Number of hard dri ve slots 2 System TS - 879 Pro TS - 1079 Pro TS - 879U - RP CPU Dual -co re Intel ® Core ™ i3 3.3 0 GHz Dual -co re Intel ® Core ™ i3 3.
System TS - 1279U -RP TS - EC879U - RP TS - EC1279U -RP CPU Dual -co re Intel ® Core ™ i3 3.30 GHz Quad -core Intel ® Xe o n ™ 3. 2 0 GHz Quad -core Intel ® Xe o n ™ 3.
System TS -4 51 U TS -4 53 U TS -4 53 U- RP CPU Dual - core Intel ® Celeron ™ 2. 41 GHz (up to 2.58 GHz) Quad - core Intel ® Celeron ™ 2. 0 GHz (up to 2.
System TS - 1253 U TS - 12 53 U- RP CPU Quad - core Intel ® Celeron ™ 2. 0 GHz (up to 2.41GHz) Quad - core Intel ® Celeron ™ 2. 0 G Hz (up to 2.41GHz) Memory 4 GB/8GB DDR3 (Expa ndable RAM , up .
System TS - 870U - RP TS - 1270U - RP CPU Dual - co re Intel ® Celeron ™ 2. 4 GHz Dual - co re Intel ® Celeron ™ 2. 4 GHz Memory 4GB DDR3 4GB DDR3 Flash 512MB 512MB Memor y replaceab le Ye s Ye .
System TS - 251C TS -2 51 / TS - 251 - 4G CPU Dual - core Intel ® Celeron ™ 2.41 GHz ( up to 2.58GHz) Dual - core Intel ® Celeron ™ 2.41 GHz ( up to 2.
System TS - 651 / TS - 651 - 4G TS - 851 / TS - 851 - 4G CPU Dual - core Intel ® Celeron ™ 2.41 GHz (up to 2.58GHz) Dual - core Intel ® Celeron ™ 2.
System TS -2 53 Pro / TS - 253 Pro - 8G TS - 453mini - 2G / TS - 453mini - 8G CPU Quad - co re In tel ® Celeron ™ 2. 0 GHz (up to 2.41GHz) Quad - core Intel ® Celeron ™ 2.
System TS - 453 Pro / TS - 453 Pro - 8G TS - 653 Pro / TS - 653 Pro - 8G CPU Quad - co re In tel ® Celeron ™ 2. 0 GHz (up to 2.41GHz) Quad - core Intel ® Celeron ™ 2.
System TS - 853 Pro / TS - 853 Pro - 8G TS - 453S Pro (Former ly the SS- 453 Pro ) TS- 853 S Pro (Former ly the SS- 853 Pro ) CPU Quad - core Intel ® Celeron ™ 2. 0 GHz (up to 2.41GHz) Quad - core Intel ® Celeron ™ 2. 0 GHz (up to 2.41GHz) Quad - core Intel ® Celeron ™ 2.
System TVS - 463 - 4G / TVS - 463 - 8G TVS - 663 - 4G / TVS - 663 - 8G CPU Quad - core AMD 2. 4 GHz Quad - core AMD 2. 4 GHz Memory 4/8 GB DDR 3 L (Expa ndable RAM , up to 16 GB) 4/8 GB DDR 3 L (Expa .
System TVS - 863 - 4G / TVS - 863 - 8G TVS - 863+ - 8G / TVS - 863+ - 16G CPU Quad - core AMD 2. 4 GHz Quad - core AMD 2. 4 GHz Memory 4/8 GB DDR 3 L (Expa ndable RAM , up to 16 GB) 8/16 GB DDR 3 L (E.
Chapt er 2. Power Butt on and R eset Button Behavio r P ower button: Pre ss to turn on or turn off . System Power button (Tu rn o n) Power button (Ha rdw are turn off) Power button (Force tu rn off) All models Press on ce 1.5 sec 5 sec Re set button: Pre ss to reset the syste m settings.
Chapt er 3. USB One Touch C opy Sys tem Number o f seco nds (pres s the one t ouch co py button t o trigg er data copy) All NAS models 0.5 sec Data Copy by the Fro nt USB Port The NAS s upports instant data co py backup fro m the external USB device to the NA S or the other way round by the fro nt one touch copy button.
Chapt er 4. LED and Alarm B uz zer Specificatio ns The LE D indicator s of the N AS indicate the sy stem status and infor mation. W hen the N AS is turned o n, check the following items to m ake sure the syste m status is normal.
LED Color LED Status Descript ion Off All the h ard di sk dri ves on th e NAS a re in standby mode . LAN Ora ng e Ora ng e The di sk data is being acc essed from the netwo rk and a rea d/wri te er ror oc curs d urin g the p roces s. Fla shes ora ng e The NAS is b eing acces sed f rom th e netw ork .
Beep alarm (f or a ll NAS models ) The b eep al ar m can be di sab led in “Syste m Administr ation” > “H ardware Se ttings” . Beep soun d Number of Ti mes Descr iption Short beep ( 0.5 s ec) 1 1. The NAS is starting up . 2. The NA S is being shut do wn (softw are shutdown) .
Chapt er 5. Upgrade Memo ry on QNAP Tur bo NAS (RAM Mod ule Installat ion) Warn ing: The following instruc tions sho uld only be performed by an authorized and tr ain ed technicia n. Strictly adhe re to the instructions to install a RAM mo dule on the NAS.
2. T o remove i nsta lled m emory mod ul es, p ull the retention cl ips on each s ide so that the modu le tilts up fo r easy rem oval. Note: A lways ensur e that a memory modu le i s inst alled i n the Pr imary ( red) slot. If not, then the system will fail to start.
the memo ry mod ule do wn u nt il it c lip s into plac e . E nsu re th e mem ory mod ul e sits prop erly wi th t he cli ps in plac e. 4. Close th e NAS c over and f asten th e scr ew . Reconn ect the p ower a nd net work cabl es to th e NAS. 5.2 TS -451S, TS - 651, TS - 851, TS - x53 /x53S Pro , TVS - x6 3 series (2/4/6/ 8 - bay ) 1.
3. Locat e the memo ry sl ot. Make sure the slot i s e mpty . Note : For TS -x53 / x53S Pro, TS -451S, TS - 651 and TS - 8 51 models, a lways ensur e that a memory modul e i s installed in the Primary slot (red ). If not, then the system will fail to start.
7. Cl ose the case c over an d fasten th e screw s. Co nnect the p ower ada pto r and ca bles back to the NAS . 8. T o check that the memory module is recognized by the NAS, power up the NAS and logi n th e web i nterfac e as an admi nistr ator .
b. TS - 853U, TS - 1253U : L oosen the tw o sc rews on th e rear o f the NAS. 2. Open the NAS . 3. Slide the memor y module to the slot at a 45 - degree a ngle (approximate ly) .
5. Make su re th e memo ry mod ule si ts i n prop erly w ith the cli ps i n place. Note : F or TS - x53U & TS -451U models, a lway s ens ure t hat a memor y mo dul e i s instal led in the p rim ary slot (re d box in the belo w figu re, ) or the system wi ll fa il to start.
6. Cl ose the NAS cover and fasten t he scr ews. Connect the power adaptor and cables bac k to the NAS . 5.4 TS -879U- RP, TS - 1279U- RP, TS -E C879U- RP, T S -EC1279U- RP , TS - 1679U- RP, TS -EC167.
1. Loos en the 2 scr ews on the r ear of t he N AS as shown in the illustr ation. 2. Hold the notc h at the edge of the top cover . Remov e the top cov er i n both hands. 3. Re lease the eje ctor clips gently by pulling them out of the sides of the RAM slot.
any further . 5.5 TS - 251, TS -451 1. Remove the s crews on t he rea r (top and bottom) of the NA S . If you have a 2 - b ay NAS , it will have t wo screw s.
3. Remove the f our i nner s crews (two on each si de) of th e hard dri ve cage. 4. I f it is a 4 - bay NAS, y ou wi ll al so need to rem ove two s crew s on th e top of th e hard d rive cage. 5. Gentl y rem ove the h ard d rive cag e from the N AS by lifting it out of its slot .
6. Alw ays e nsur e tha t a me mory mod ule i s insta lled in the Primary slot (red) . If not, th en th e syst em wi ll fail to start . When installing two memory modules, please ensur e that they are th e sam e si ze and i deall y use th e sam e type of R AM for b oth memory slots.
8. Secur e the h ard d rive c age by fast enin g the fou r in ner scr ews (fo r th e 4 - bay NAS, please f asten the two additional top sc rews.) Then reattac h the case cov er of the NAS by gently sliding it back together . 9. F a sten th e two/f our sc rews onto t he rea r of th e NA S.
Chapt er 6. Network Ex pansion Card Inst allation Warn ing: The fo llowing instr uctions sho uld only be per for med by an authorized and tr ained technicia n. Strictly adhere to the instructions to install a network ex pansion c ard on the N AS.
Networ k Ex pansion Card Compat ibil ity Brac ket A (X520 - T2) Int el ® Eth ernet S erver Adapt er X520 - T2 (E10G42B) Bra ck et B (X520 - SR2/X520 - DA2) 1. Intel ® Eth ernet S erver Adapt e r X520 - SR2 (E10G42BFSR) 2. Intel ® Eth ernet S erver Adapt er X520 - DA2 (E10G42B TDA) Bra ck et C (Emu lex) 1.
F or TVS - 463 onl y : Unscrew and remove the power supply unit . 5. Loos en the screw s and remove th e exp ansi on sl ot cover . 44.
6. Gr asp the edge of the network ex pansion card. Align the no tch on the go ld edge of the card with the notch i n th e PC Ie sl ot. Ins ert th e n etwork expa nsion card to t he PCIe slot until it ca nnot go any fur ther . 7. F a sten th e scre ws.
8. Cl ose the ca se c over an d fasten the s crew s. Co nnect t he pow er adap to r and cab les to th e NAS. 9. T o check that the network expansion is reco gnized by the NAS, power up the NAS and login the we b interface as an administrato r .
4. Hold the notch a t the edge of the top cover . Remov e the top cov er in both hands. 5. Loosen the 4 screws as shown in the ill u st rati on . 6. Grasp th e met al ed ge of the ri ser card modu le. Remove the m odul e gent ly . 7. Loos en th e screw and r emove th e expa nsi on slot cover .
8. Inser t the networ k expansion car d to the PCIe s lot until it canno t go an y further . Then fasten the s c r ew. 9. Gra sp the metal edge of the r iser card module. Align the no tch on the gold edge of the riser c ard wi th t he notch in the PCIe sl ot.
10. F a sten th e scre ws. Cl ose t he cas e c over and fa sten the s crews. 11. Connec t the power adaptor and cables to the NAS. 12. T o che ck that the network ex pansion is recognize d by the NAS , power up the NAS and login the web inter face as an administr ator .
6.3 TS -870U- RP, TS - 1270U- RP 1. T urn off the NAS. Disconnect the power adaptor , network c able(s), and any o ther connect ors or ca bles fr om th e NAS. 2. Be fore installing the netwo rk expa nsion card, put on a n antistat ic wrist str ap to preve nt electrostatic dis charge.
6. G ras p the edge of the expansion card. Align the notch on the gold edge of the card with the notch in the PCIe slot. Inser t the network expansion card to the PCIe slot until it cannot go an y further . 7. F asten the s crews. 8. Clos e the case cover and fas ten the screws.
Chapt er 7. Install and H ot - swap Hard Drives Caut ion: Befor e start in g, pl ease ensu re th at you tu rn off the NA S, di sconnect th e powe r adaptor, network cable(s), and also re move any other device/ca ble that is attache d to the NAS.
2. Install th e HDD : a. For 3 .5 ” HDDs, re move both br ackets (pinch the end mark ed “ pull ” to pull and separ ate the bra cke t ) from the tray .
b. Fo r 2 .5 ” HDD s /SSD s , secure t he three screw s in the back of the hard driv e tr ay . 3. Inser t the hard drive tr ay into the T urbo NAS all the way to the botto m and close the case cov er .
7.1.2. TS - 112P, TS - 212P and TS -25 1C 1. Loos en the screw s on the rea r (t op and bott om) of t he NA S. Remove the case cover o f the NAS by sliding it apar t (see the underside of the NAS for visual indicat ors of the NAS case being lock ed/unlock ed.
2. In st all the h ard dri ves: a. For TS - 112P: P la ce the hard dri ve in the hard dri ve cradl e and sli de i t forward to lo c k it into the connector .
3. After installing the har d drives , cover the NAS with the case c ove r and fasten the roun d head s crews . Th en, pl ace the NAS verti call y on t he stan ds. 7.2 Hard - swap H ard Dri ves The QNAP NAS is compatible with 2.5 - inch / 3.5 - inch SA T A hard disk driv e s from m ajor h ard disk bra nds.
System Supports 3.5- inch SATA Hard Drives Supports 2.5- inch SATA Hard Drives Supports SSD Supports Hot- swap ping Hard Drives (RAID 1 or above only) TS - 112 P , TS - 212 P , TS - 251C Y es No No No.
The N AS suppo rts hot - swapping the hard dr ives when 1 member dri ve cra sh es in RAID 1, 1– 2 mem ber d rives c ra sh i n RAID 5 or RA ID 6. Foll ow the st eps b elow to hot - swap th e hard dri ve when a memb er dri ve fail s in a RAID c onfig urati on.
Chapt er 8. RAID Re covery The QNAP NAS support s exclu sive RAID recover y techn ology to rec over a fa iled RAID di sk vo lume fro m unintentiona l discon necti on or re moval of th e hard d ri ves from the sy stem.
Stand ard RAID 5 QNAP RAID 5 Standard RAID 6 QNAP RAID 6 Degrad ed mod e N-1 N-1 N- 1 & N - 2 N- 1 & N - 2 Rea d o nly p rot ecti on (for immediate data backup & h ard d rive repl acemen t) N/A N- 1, bad blocks found in the su rv ivin g d r iv e s of the array .
Chapt er 9. U se the L CD Panel This featur e is only provided by the N AS models with LCD pa nels. Pleas e vis it http://www .qnap.com for details. The NAS pr ovides a h and y LCD pan el fo r user s to per form disk configur ation and v iew the syst em in formati on.
Wh en RAI D 1, RAI D 5, o r R AID 6 co nfigu ra tio n is execu ted , the syste m will init iali ze th e hard drive s, create the RAID device, fo rmat the RAID device, a nd mount it as a volume on the NAS . The progre ss will be sho wn on the LCD panel.
View system information by the LCD panel When t he LC D pan el sh ows th e serv er nam e and IP add ress, p ress the “ Enter” b utton to enter the M ain Men u. The Main Me nu consists of the follo wing items : 1. TCP/ IP 2. Physi cal d isk 3. Volume 4.
3. Volume Thi s section sh ows the di sk config uration of the NAS. The first l ine shows the RAID configuration and s torage ca pacity; the second line shows the member drive number of the co nfiguration. R A I D 5 7 5 0 G B D r i v e 1 2 3 4 If there is more than one volume, press the “Selec t” button to view t he inform ati on.
7. Password The default pass word of the LCD panel is blank. E nter this option to c hange the passw ord of the L CD pa nel. Select “Yes” to cont i nue. C h a n g e P a s s w o r d Y e s → N o E nter a password of maximum 8 nume ric chara cters (0 - 9 ).
Chapt er 10. Inst all Power Sup ply Unit Note: Thi s section ap plies t o rackmount NA S model s onl y . The power s upply units of TS - 879U - RP and TS - EC879U - RP s hould only be replaced by an author ized and tr ained tec hnician.
5. T urn o n the NAS . Note: T o rep lace a fail ed power su ppl y uni t, turn off the NAS. Th en r emove the fail ed uni t safel y and r epeat steps 3 - 5 ab ove to in stall a new p ower s upply unit. 10.2 TS -470U- RP /SP Note: The following inst ruction s sho uld only be per formed by an authorize d and tr ained technicia n.
3. Inse rt a new power supply unit and pus h it to the end . 4. T urn o n the NAS . Warn ing: The NAS supports replacing the redundant po wer supply unit without turning off the server when redundant po wer supply mode i s enab led.
3. Unplug the failed po wer supply . 4. Plug in a new power supply to the NAS . 70.
5. T urn o n the NAS . Enab le war ning al ert fo r redundant power supply on the w eb - based interf ace: If two power supply units (PSU) have b een i nst all ed on the NA S and connected to the power socket s , both PSU will supply the power to the NAS ( applied to 1U and 2U mode ls).
WARN ING : R ISK OF ELE CTRIC SHOCK The connectors on the back panel (br acke ted par t s below) contain high v oltage. Do N OT touch thes e parts to avoi d th e risk o f elect ric s hock t o the mai ntenan ce operat or .
Technical Suppo rt QNAP pro vides dedicated online suppo rt and customer servi ce vi a inst ant messeng er . Online Support: http:// help desk.qnap.com/ For um : http://for um.qnap.c om Techn ical S upport in the US A and C anada : Email: q_suppor tus@qnap.
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Appendix A : Product Comp liance Class FCC CE NA S Mode ls Cla ss A C lass A TS - EC1679U - RP , TS - EC 1279U - RP , TS - EC879U - R P, TS - 1679U - RP , TS - 1279U - RP , TS - 1270U - RP , TS - 1253.
An important point after buying a device QNAP TS-431U (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought QNAP TS-431U yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data QNAP TS-431U - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, QNAP TS-431U you will learn all the available features of the product, as well as information on its operation. The information that you get QNAP TS-431U will certainly help you make a decision on the purchase.
If you already are a holder of QNAP TS-431U, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime QNAP TS-431U.
However, one of the most important roles played by the user manual is to help in solving problems with QNAP TS-431U. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device QNAP TS-431U along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
