Instruction/ maintenance manual of the product Network Device EX4650 Promise Technology
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S UPER T RAK EX4650, EX8650, EX8654, EX8658, EX16650 U SER M ANUAL V er sio n 2.0 SR2.
SuperTrak EX Series Us er Manual ii Copyright © 2008 Promise T echn ology , Inc. All Right s Reserved. Copyri ght by Promis e T ec h nolo gy , Inc. (Promi se T echnol ogy). No p art of this man ual ma y be repro duced or transmitte d in any f orm without the express ed, wri tten pe rmission of Promise T echnolog y .
Notices iii Radio Frequency Inte rf ere nce S t atement This equipm ent has been te sted and fou nd to compl y with the limit s for a Class B digi tal de vice, pursua nt to Part 15 of t he FCC Rule s. These limit s are d esigned t o pro vid e re aso na ble pro tec tio n ag ai nst har mfu l int e rfer enc e in a r esi dent ia l ins tall ation.
SuperTrak EX Series Us er Manual iv.
v Content s Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Ma nual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product O verview . . . . . . . . . . . .
SuperTrak EX Series Us er Manual vi Chapter 3: Install ing Driv ers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Driver Insta llation M edia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Windows . . . . . .
Contents vii Chapter 3: Install ing Driv ers , cont. VMware E SX Server 3.0.2, 3. 5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 8 New OS Ins tallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Existi ng Sy stem .
SuperTrak EX Series Us er Manual viii Chapter 4: SuperB u ild™ Utility, cont. Worki ng with Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Settin g the Time Zo ne . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents ix Chapter 5: Management with W e bPAM PRO, cont. Managi ng So ftware Ser vices , cont . Restarting t he Tomc at Server . . . . . . . . . . . . . . . . . . . . . . . . . 124 Settin g up Emai l Servic e . . . . . . . . . . . . . . . . . . . . .
SuperTrak EX Series Us er Manual x Chapter 5: Management with W e bPAM PRO, cont. Managi ng the Controll er, c ont. Sile ncing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 3 Making B uzzer Se ttings . . . . . . . . . .
Contents xi Chapter 5: Management with W e bPAM PRO, cont. Managi ng Log ical Dr ives , cont. Runnin g Redund ancy Che ck . . . . . . . . . . . . . . . . . . . . . . . . . 170 Viewing the Logi cal D rive Che ck Table . . . . . . . . . . . . . . . . . 17 0 Managi ng Sp are Drives .
SuperTrak EX Series Us er Manual xii Chapter 7: Technology B ackground, cont. Choosing Stripe Bl ock Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Choosing Secto r Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents xiii What to Look For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261 Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3 Findin g the Fai led Drive i n SuperBui ld . . . . .
SuperTrak EX Series Us er Manual xiv.
1 Chapter 1: Introductio n • About This Man ual, b elow • Produc t Overview (p age 2) • W ebP AM PRO Managemen t Software (page 3) Than k you for purc hasin g one of Promi s e T echnol ogy’s Su perT rak EX4650, EX8650 , EX8654, EX8658, or EX16650 S AS / SA T A RAID Co ntroller card.
SuperTrak EX Series Us er Manual 2 Product O verview SuperT rak EX465 0, EX865 0, EX8654, EX8658 , and EX1665 0 are SAS and SA T A RAID Controller ca rds. When use d with W ebP AM PRO softwar e, the SuperT rak RAID Controllers of fer a featu re-rich, secure and v ersatile ent erprise- wide R AID soluti on.
Chapter 1: Introduction 3 W ebP AM PR O Managemen t Software The W eb-Bas ed Prom ise Arra y Manageme nt—Profession al (We b P AM PRO) sof tware of fers loc al and remot e manage ment a nd monitoring of all Sup erT rak logi cal drive s that exist anyw here on a network .
SuperTrak EX Series Us er Manual 4 Browser Support On the Host PC whe re you inst all the Su perT rak contro ller and W ebP AM PRO, you must have o ne of the f ollowing b rowsers: • Intern et Explor.
Chapter 1: Introduction 5 Suppo rts onlin e logical drive exp ansion Add di sk drives to the array without affec ting dat a availabili ty . Suppo rts onlin e logical drive migr atio n Chang e RAID level w itho ut affect ing dat a avai labil ity .
SuperTrak EX Series Us er Manual 6 Specifi cations • Por t Count s and Co nnectors EX4650 : 4 internal, o ne SFF-8087 EX8650 : 8 internal, t w o SFF -8087 EX8654 : 4 internal, o ne SFF-8087 ; 4 ext .
7 Chapter 2: Inst allation • Unpa ckin g th e Su per T r ak, bel ow • I nstal lin g th e Su per T rak Card (pag e 9) • Choos ing the Ph ysic al Dri ves (p age 17) • Creatin g a Logic al Drive .
SuperTrak EX Series Us er Manual 8 Wa r n i n g Before i nstallin g the SuperT rak EX Co ntrolle r card into a n existing sys t em, bac ku p an y im po rtant o r us ef ul d ata. Fa ilu re to f ol lo w th is accep ted PC practi ce co uld result in data l oss.
Chapter 2: Inst allation 9 Instal li ng the SuperT rak Card The Su perTr ak EX Controller c ard fit s into any a vailable PC I-Expre ss x8 sl ot. Y ou can also p lug th e SuperT rak card into a PCI-Express x1 6 slot. 1. Remo ve t he cov er o f your s yste m.
SuperTrak EX Series Us er Manual 10 Figure 1. SuperT rak EX4650 card Figure 2. SuperT rak EX8650 card BBU module conn ector SuperSwa p connector Acti vity and Faul t LED Pins Ch1-4 Glob al and Aggreg .
Chapter 2: Inst allation 11 Figure 3. SuperT rak EX8654 card Figure 4. SuperT rak EX8658 card BBU module con nector SuperSwa p connector Activity and Fault LED Pins SAS Port s : Ch1-4 Aggregat e LED P.
SuperTrak EX Series Us er Manual 12 Figure 5. SuperT rak EX1665 0 card 6. Att ach the other end of the SAS m ulti-lane cable to a SAS port on you r enclos ure’s ba ckplane or t o your SAS exp ander . For m ore inf ormation, see the user ma nual for yo ur enc losure or SAS exp ander .
Chapter 2: Inst allation 13 For Sup e rT rak EX8 654 an d EX8658, note that only the int erior SAS Port s have individual LED pins. Figure 7. Indivi dual LED pi ns, EX16650 Figure 8. Global a nd Aggregate LED pins, EX4650 and EX8650 Figure 9. Global a nd Aggregate LED pins, EX8654 and EX8658 Figure 10.
SuperTrak EX Series Us er Manual 14 Connecting SuperT rak to a SuperS wap Enclos ure If y ou ar e us ing Pr omis e S upe rSw ap e nclo s ure s: 1. Att ach SAS fano ut cables to the SAS p orts of the SuperT rak card. 2. Conne ct the other ends of the SAS fanout ca bles to the Su perSwap encl osure.
Chapter 2: Inst allation 15 SAS Connections and I D Numbers The t able b elow co rrelates th e ranges of En closure ID s an d Phys ical Driv e IDs, that a ppear in the W ebP AM PRO in terface as a res ult of the data connection s you ma ke.
SuperTrak EX Series Us er Manual 16 In W ebP AM PRO, the Host PC appe ars as Enclosure 1. The drive s on Port Ch1-4 a re number ed 1 to 4. T he drives on Port Ch5-8 are numbered 129 to 132 . This scen ario also ap plies if you use Promi se SuperSwap enclosur es.
Chapter 2: Inst allation 17 Choosing the Physical Drives The Sup erT rak EX Controller c a rd suppor ts SAS and 1.5-Gb/s or 3.0-Gb/s SA T A phys ical drive s. For opti mal performan ce, inst all ph ysical dr ives of the sa me mode l an d capa cit y . The t able a bove s hows th e number of drives req uired for ea ch RAID le vel.
SuperTrak EX Series Us er Manual 18 Creatin g a Logical Dri ve Y ou ca n us e t he Su pe rBui ld™ Co nfi gur at ion Ut i lit y to crea te a log ica l dr ive w it h the at tached physi cal dri ves.
Chapter 2: Inst allation 19 3. Pres s t he a rro w key s t o hig hli ght Disk Array Managemen t and p ress Enter . The Di sk Array Mana gement s creen appears. 4. Hig hli ght Create Disk Array and press Ente r . The Cr eate Disk Array sc reen appea rs.
SuperTrak EX Series Us er Manual 20 7. Hig hli ght Return to Pre v ious Menu an d press En ter. The M ain M enu appears. 8. Hig hli ght Logical Driv e Man agement and pr ess En ter . The L ogical Dr ive Management screen a ppears. 9. Hig hli ght C re at e Lo gi cal Dr iv e and pre ss Enter .
Chapter 2: Inst allation 21 1 1. Highl ight Next S tep and press Ent er . The Cr eate Logical D rive S tep 2/2 sc reen a ppears. 12. T o cha nge the RA ID Leve l, highli ght RAID Level and pres s Enter . In the popup menu , highlig ht your choic e of RAID L e vel and press Ente r .
SuperTrak EX Series Us er Manual 22 17. T o cha nge the W rite Cac he Policy , hig hlight W rit e Cac he P oli cy and press Enter . Highl ight your choic e of Write Throu gh or Wri te B a ck and press Enter . 18. T o chang e th e Re ad C ach e Po lic y , hig hli ght Read Cache Policy and press Enter .
Chapter 2: Inst allation 23 Instal li ng the CLI The Com mand Line Int erface (CLI ) provi des rapid setup of dis k arrays and log ical driv es. Y ou ca n also m anage y our SuperT rak system using t he CLI. Inst alling onto W indows T o inst all the CLI onto your Windows PC o r server: 1.
SuperTrak EX Series Us er Manual 24 5. In the License Agr eement di alog box, choo se the I accep t... option, then clic k th e Next button. Figure 13.
Chapter 2: Inst allation 25 6. In the Choose Des tination Location dia log box, you c an: • Acce pt the defa ult in stalla tion fold er (recom mend ed) • S pecif y a di fferent insta llation fo lder (a dvanced us ers) When you agree with the proposed in stalla tion fold er , click th e Ne xt button .
SuperTrak EX Series Us er Manual 26 7. In the Ready to Ins tall di alog box, c lick the Inst all butt on to continu e. Figure 15. Rea dy to In stall dialog b ox.
Chapter 2: Inst allation 27 8. In the Ins tal l Complete di alog box, click t he Finish button to exit th e inst aller . Figure 16. Instal l Complete dialog b ox With the Registe r Y our Prod uct Onli ne box chec ked, you r brow ser w ill open and go dire ctly to the Promis e product regi strati on website.
SuperTrak EX Series Us er Manual 28 Inst alling onto Linux For Li nux PCs, Promi se offers two dif ferent binary files: • W ebP AM PRO and CLI – Inst alls either or both W ebP AM PRO and the CLI .
Chapter 2: Inst allation 29 5. In the Introduct ion dialo g box, cl ick the Next butto n to pro c eed w ith ins tall ation. Figure 17. Introduc tion dialo g box.
SuperTrak EX Series Us er Manual 30 6. In the License Agr eement di alog box, choo se the I accep t... option, then clic k th e Next button. Figure 18.
Chapter 2: Inst allation 31 7. When the Choose Insta ll Fold er dialog box appears , you c an: • Acce pt the defa ult in stalla tion fold er (recom mend ed) • S pecif y a di fferent insta llation fo lder (a dvanced us ers) When you agree with the proposed in stalla tion fold er , click th e Ne xt button .
SuperTrak EX Series Us er Manual 32 8. In the Pre-Inst allati on Summary dialog bo x, cli ck th e Inst all bu tton to cont inue. Figure 20. Pre-Insta llation Summa ry dialog box.
Chapter 2: Inst allation 33 9. In the Insta ll Comp lete dial og box , cli ck the Next button to continue. Figure 21. In stall Com pete dialog b ox.
SuperTrak EX Series Us er Manual 34 10. In th e Re gist er On -li ne d ialo g bo x, cl ick the Done button to e xit the in stall er Figure 22. Registe r O n-line dialog b ox Wit h t he Re gi ste r Y o ur Prod uc t On -li ne box c hec ke d, y our br owse r w ill ope n an d go di rectly to the Promise prod uct regist ration webs ite.
Chapter 2: Inst allation 35 Inst alling the CLI onto Free B SD PCs run ning FreeBSD do not sup port W ebP AM PRO, therefore th ey cannot us e the W ebP AM PRO inst aller . Those syst ems use a binary fi le to inst all the CLI i n a termi n al win dow .
SuperTrak EX Series Us er Manual 36 Inst alling the CLI onto VMwar e The VM ware vi rtualizat ion platfro m does n o t sup port We bP AM PRO, therefore they canno t use the W ebP AM PRO i nstal ler . Tho se sy stem s use a binary fil e to ins tall the CLI in a terminal window .
Chapter 2: Inst allation 37 Installi ng WebP AM PRO W eb-Based P romise Array M anagement—Pro fessional (W ebP AM PRO) sof tware prov ides a br owser-based graphic use r interface used to monito r and man age Prom ise RAID prod ucts and their logi cal driv es.
SuperTrak EX Series Us er Manual 38 • Wind o ws Serv er 2003 SP1, SP2; R2 (32 or 64 b i t) • Wind ows XP Professio nal SP2, SP3 (32 o r 64 bit) • Red Ha t En terp ri se Linu x 4. 4, 4 .5, 4.6 , 5.0 , 5. 1, 5 .2 ( 32 o r 64 bit ) • SuSE O pen 10 .
Chapter 2: Inst allation 39 Go t o one o f the foll owin g proce dures: • “Inst alling WebP AM PRO onto Windo ws” on p age 39 . • “Inst alling WebP AM PRO onto Linux ” on p age 47 . Inst alling W ebP AM PRO onto Windows T o inst all WebP AM PRO onto your Windows-ba sed PC or serve r: 1.
SuperTrak EX Series Us er Manual 40 5. In the License Agr eement di alog box, choo se the I accep t... option, then clic k th e Next button. Figure 24.
Chapter 2: Inst allation 41 6. In the Setup T ype dial og box, cho ose the op tion you pref er: • T ypical – Install s the Agen t, Server , and CL I. Recommend ed for most use rs. • Custom – Enabl es you to choose wh ich compon ents to insta ll.
SuperTrak EX Series Us er Manual 42 7. Option al. If you ch ose the Custom optio n, the Select Fea tures dialog box appe ars. Choos e any c ombination of three op tions: • Agent Fe ature – T he Agent is re quired on t he Host PC (where th e SuperT rak car d is inst alled) and for In-band m anagem ent of subsys tem s.
Chapter 2: Inst allation 43 8. In the Choose Des tination Location dia log box, you c an: • Acce pt the defa ult in stalla tion fold er . Recomm ended for most users. • S pecif y a di ffe rent inst allatio n folder . Op tional for advanced users. When you agree with the proposed in stalla tion fold er , click th e Ne xt button .
SuperTrak EX Series Us er Manual 44 9. In the WebP AM PRO Server dialog box, check the box to select SSL secu ri ty . External SSL Security – Applies s ecurity to al l connectio ns invol ving the Intern et or out side your c ompany firewall. Secu rity options are invis ible t o authoriz ed users.
Chapter 2: Inst allation 45 10. In t he Re ady t o In sta ll d ial og bo x, cl ick th e Inst all button t o continue. Figure 29. Rea dy to In stall dialog b ox.
SuperTrak EX Series Us er Manual 46 1 1. In the Ins tal l Complete di alog box, click t he Finish button to exit the insta ller . Figure 30. Instal l Complete dialog b ox With the Registe r Y our Prod uct Onli ne box chec ked, you r brow ser w ill op en and go di rectly to the Promise prod uct regist ration webs ite.
Chapter 2: Inst allation 47 Inst alling W ebP AM PRO onto Linux T o inst all WebP AM PRO ont o your Lin ux-bas ed PC or server: 1. Boot t he PC or server , log in as root , and la unch the Linu x GUI. If the computer i s alre ady runn ing, exit al l program s.
SuperTrak EX Series Us er Manual 48 6. In the License Agr eement di alog box, choo se the I accep t... option, then clic k th e Next button . Figure 32.
Chapter 2: Inst allation 49 7. In t he Ch oose Ins tal l Pro duc t di al og b ox, c hoo se any c ombi nat ion of t hre e opt ion s: • W e bP AM PRO Utility Serve r – One Serv er must b e inst alle.
SuperTrak EX Series Us er Manual 50 8. When the Choose Insta ll Fold er dialog box appears , you c an: • Acce pt the defa ult in stalla tion fold er . Recomm ended for most users. • S pecif y a di ffe rent inst allatio n folder . Op tional for advanced users.
Chapter 2: Inst allation 51 9. In t he SSL Securi ty Options dial og box, c heck the b ox to sel ect SSL sec urity . External SSL Security – Applies s ecurity to al l connectio ns invol ving the Intern et or out side your c ompany firewall. Secu rity options are invis ible t o authoriz ed users.
SuperTrak EX Series Us er Manual 52 10. In the Pre-Ins tallation Summary dialog box, click the Inst all button to cont inue. Figure 36. Pre-Insta llation Summa ry dialog box.
Chapter 2: Inst allation 53 1 1. In the Insta ll Complete d ialog box , click the Next button to continue. Figure 37. In stall Com pete dialog b ox.
SuperTrak EX Series Us er Manual 54 12. In th e Re gist er On -li ne d ialo g bo x, cl ick the Done button to e xit the in stall er Figure 38. Registe r O n-line dialog b ox Wit h t he Re gi ste r Y o ur Prod uc t On -li ne box c hec ke d, y our br owse r w ill ope n an d go di rectly to the Promise prod uct regist ration webs ite.
Chapter 2: Inst allation 55 Logging into WebP AM PRO Y ou c an log int o W ebP AM PRO in eit her of two way s : • Logg ing in at the Host PC (pa ge 55) • Logg ing in over t he Network (pa ge 55) L.
SuperTrak EX Series Us er Manual 56 T ogether , your ent ry looks li ke this: http s://192 .168.10.228:8 443/promise Login Screen When the openi ng sc reen appears: 1. T y pe admini strator in the User Nam e field. 2. T y pe p assw ord in the Password field.
Chapter 2: Inst allation 57 Set ting up We b P AM PRO The f irst time you use W ebP AM PRO, you mu st add the Host PC so that W ebP AM PRO wil l recognize it. Y ou only need to perform thi s procedu re once . T o add the Host PC: 1. In the T ree, c lick Subsys tem/Hos t Man agement.
SuperTrak EX Series Us er Manual 58 Figure 41. Add Subs ystem / Host tab 4. Clic k the Submit butt on. The n ewly adde d host appears i n the T ree, o n the l eft si de of th e W ebP AM PRO screen. This comp letes the W ebP AM PRO ins talla tion an d initial setu p.
59 Chapter 3: Inst alling Drivers Foll owing are in stall ation proced ures for the SuperT rak driv ers for Wind ows, Linu x, and FreeBSD included o n the sof tware CD. Down load the late st drivers from the Promis e Suppo rt Website . The s oft ware CD als o includes source cod e files fo r comp iling your o wn Linux driv ers.
SuperTrak EX Series Us er Manual 60 . Drive r Insta llation Media Windows If yo ur Windows PC d oes not ha ve a fl oppy driv e, cop y the dri v er fil e to a CD o r a USB sti ck, whicheve r your PC su pport s. T o prepa re a drive r diskette, C D, or USB stic k for Wind ows: 1.
Chapter 3: Installing Drivers 61 Linux and FreeBSD For BSD, start w ith a disk ette. For L inux, choos e the me dium that w orks for you r syst em. If yo ur Linux PC does not h ave a floppy drive , copy th e driv er file to a CD or a USB sti ck, whicheve r your PC su pport s.
SuperTrak EX Series Us er Manual 62 Wi ndows Server 2008 New OS Inst allation The f ollowing d etai l s the install ation of th e SuperT rak EX Seri es RAID Control ler driv ers while i nst alling Wind ows Server 20 08. 1. S tart the insta l latio n: Boot from th e CD-ROM.
Chapter 3: Installing Drivers 63 Exi stin g S yste m Aft er insta lling th e SuperT rak EX Series RAID C ontroll er card and rebooti ng your system , Windows Serv er 2008 setup will show a “Found New Hardware ” dialo g box . 1. Choos e the Loca te and in stal l driver sof tware opt ion and c li ck t he Next butto n.
SuperTrak EX Series Us er Manual 64 Windows V ista New OS Inst allation The f ollowing d etai l s the install ation of th e SuperT rak EX Seri es RAID Control ler driv ers while i nstal ling Wi ndows V ista. 1. S tart the insta l latio n: Boot from th e CD-ROM.
Chapter 3: Installing Drivers 65 Exi stin g S yste m Aft er insta lling th e SuperT rak EX Series RAID C ontroll er card and rebooti ng your system , Windows Vist a setup will s how a “Found New Hardw are” di alog box. 1. Choos e the Loca te and in stal l driver sof tware opt ion and c li ck t he Next butto n.
SuperTrak EX Series Us er Manual 66 Wi ndows Server 2003 New OS Inst allation The f ollowing d etai l s the install ation of th e SuperT rak EX Seri es RAID Control ler driv ers while i nst alling Wind ows Server 20 03. 1. S tart th e ins talla ti on: • Flop py Install: Boot the com puter with the Window s Server 200 3 inst allati on diskettes.
Chapter 3: Installing Drivers 67 Exi stin g S yste m Aft er insta lling th e SuperT rak EX Series RAID C ontroll er card and rebooti ng your system , Windows Serv er 2003 setup will show a “Found New Hardware ” dialo g box . Un der W in dows 20 03, “RA ID C ont rolle r” wi ll be disp lay ed.
SuperTrak EX Series Us er Manual 68 Windows XP New OS Inst allation The f ollowing d etai l s the install ation of th e SuperT rak EX Seri es RAID Control ler driv ers while i nstallin g Windows XP . 1. S tart th e ins talla ti on: • Flop py Install: Boot the com puter with the Windows XP instal lation dis kett es.
Chapter 3: Installing Drivers 69 Exi stin g S yste m Aft er insta lling th e SuperT rak EX Series RAID C ontroll er card and rebooti ng your system , Wind ows XP setup wil l show a “Fo und New H ardware” dial og box. 1. Inse rt the Su perT rak d river d i skette i nto the A: drive.
SuperTrak EX Series Us er Manual 70 Red Hat Linux Enterprise 4.4 , 4.5 New OS Inst allation 1. S tar t the RedHat Linu x Inst allation by booting fro m the inst all CD. 2. At the “Welcom e to Red H at Linu x...” inst allation screen, a prompt labeled boot: wi ll appear at th e bottom o f the s c reen.
Chapter 3: Installing Drivers 71 Fedora Core 6 New OS Inst allation 1. S tar t the Fe dora Core Ins tal lation by bo oting from the insta ll CD. 2. At the “Wel come to F e dora 6 ... ” i ns talla ti on sc ree n, a pro mpt labe led boot: will a ppear at th e bottom of th e screen.
SuperTrak EX Series Us er Manual 72 Fedora Core 7, 8 New OS Inst allation 1. S tar t the Fe dora Core Ins tal lation by bo oting from the insta ll CD. 2. At the “We lcome to Fed ora...” i n st allation sc reen, highli ght the Ins tall o r upgra de an exi sting system opt ion, th en press the T ab k ey for edi t optio ns.
Chapter 3: Installing Drivers 73 SuSE Open 10.2, 10. 3, 10.5, 1 1 New OS Inst allation 1. S tar t the SuSE Linux Inst allation by bo oting from the inst all CD. 2. As the s ystem boot s, press F 6 for the drive r diskette, CD, o r USB stick. 3. Choos e the Ye s option.
SuperTrak EX Series Us er Manual 74 SuSE SLES 10, 10 SP1 New OS Inst allation 1. S tar t the SuSE Linux Inst allation by bo oting from the inst all CD. 2. As the s ystem boot s, press F 5 for the drive r diskette, CD, o r USB stick. 3. Choos e the Ye s option.
Chapter 3: Installing Drivers 75 Miracle Linux 4 New OS Inst allation 1. S tar t the M iracle Linux Installa tion by boot ing from th e install CD. 2. At the “Asia nux” installat ion screen, a prompt l abeled boot: will appe ar at the botto m of the scre en.
SuperTrak EX Series Us er Manual 76 FreeBSD 6.1, 6.2 New OS Inst allation 1. S tart t he F ree BS D Ins tal lat ion by bo oti n g from t he in stall CD. 2. When the console menu app ears, choos e 6. Esc a pe to loa der pr ompt and pr ess a ny key except Enter to confirm y our ch oice.
Chapter 3: Installing Drivers 77 5. Aft er those com m ands finish, typ e the foll owing c ommand and press Enter . umount /c drom 6. Remov e the USB devic e. 7. Press Alt +F1, exit t he instal lation, and re boot your PC. Exi stin g S yste m 1. Inse rt the d river disk ette o r CD, or atta ch the USB stick.
SuperTrak EX Series Us er Manual 78 VMware ESX Serv er 3.0.2 , 3.5.0 New OS Inst allation 1. Down load t he VMware dri ver ISO imag e from the Promise Su pport W ebsite . 2. Burn the VM ware driver ISO im age to a CD. 3. Plac e the d river CD in the CD-RO M drive.
Chapter 3: Installing Drivers 79 8. Remove th e CD fro m the CD-ROM . Note: If the driv er did not lo ad afte r the server reboo ted, try one of the followi ng actions to make the ESX Serve r recon figure i ts hardware settings: • Move th e SuperT rak EX contro ller to a d if ferent slot.
SuperTrak EX Series Us er Manual 80.
81 Chapter 4: SuperBuild ™ Utility • SuperT rak BIOS (below) • Acce s sin g the M a in M enu (pa ge 84) • S ele cti ng a Cont ro l ler (page 85) • V iewing Controll er Informati on (page 86).
SuperTrak EX Series Us er Manual 82 Fig u re 1 . Su pe rTrak BI OS sc reen If the SuperBuild BIO S detects a Critical logic al drive, the BIOS report s the cond ition: Figure 2. SuperT rak BIOS screen, lo gical drive cr itical See “Cha pter 8: T rouble shooting” on p age 257 for in formation abou t rebuildin g a criti cal logi cal dr ive.
Chapter 4: SuperBuild™ Utility 83 If the SuperT rak BIOS dete cts an Offli ne logical drive, the BIO S reports th e cond ition and tempor arily halt s the bootin g proces s of the Hos t PC.
SuperTrak EX Series Us er Manual 84 Accessing th e Main Menu The o pening scre en of the Su perBuild utili ty is the Main Menu. Figure 4. SuperBuild Ma in Menu The M ain Men u (above) has nine options.
Chapter 4: SuperBuild™ Utility 85 • Misc ellaneo us – SAS drive LE Ds, enclos ure managem ent, an d buzzer setti ngs Sel e ct i ng a C o n tr oll e r The Su perBuild Con figuration utility sup ports up to two Sup erT rak RAID Control ler cards insta lled i n the same H ost PC.
SuperTrak EX Series Us er Manual 86 V iewi ng Contro ller Inform ation The Su perBuild ut ility displ ays info rmation a bout the selected Su perT rak EX cont roller . 1. In the Main Menu , highligh t C ont ro ller In for m at i on and press Ente r . The i nformatio n include s: V endor – Promise T echn ology , Inc.
Chapter 4: SuperBuild™ Utility 87 Managing Physical Dri ves Phys ical drive m anagement includes these functions: • V iewing Phys ical Driv es (page 87) • V iewing Phys ical Driv e Information (page 87) • Man aging Physic al Drive Pro blems (p age 88) V iewing Physical Driv es T o view p hysi cal dri ves: 1.
SuperTrak EX Series Us er Manual 88 3. Hig hli ght Return to Pre v ious Menu an d press En ter . Managing Physic al Drive Problems Phys ical dri v es ca n develop probl ems that make the m unsuit able for servic e in a logi cal drive .
Chapter 4: SuperBuild™ Utility 89 Managing Disk Arrays Disk array man ageme nt includes these fun ction s: • V iewing Di sk Arra ys (p age 89) • V iewing Disk Array Inform ation (page 89) • Cr.
SuperTrak EX Series Us er Manual 90 Sta t u s – OK is no rma l. C an a lso sh ow Re bui ldi ng, Deg rad ed, Cri tic al, or Of fline. 3. Hig hli ght Physical Dri ves in th e Disk Array a nd press E nter .
Chapter 4: SuperBuild™ Utility 91 Changing Disk Array Settings T o change the name of a di sk array: 1. In the Main Menu , highligh t Disk Array M anagement an d press En ter . The Di sk Array Mana gement s creen displays. 2. Highl ight the Dis k Array you wa nt to chan ge and press Enter .
SuperTrak EX Series Us er Manual 92 Managing L ogical Drives Logi cal drive managemen t include s these functions: • V iewing Log ical Drive s (page 92 ) • V iewing Log ical Drive Information (p a.
Chapter 4: SuperBuild™ Utility 93 Logica l Drive Name – Y ou can chan ge this s etting . Cap acity – D ata c apac ity of t he lo gic al d riv e in GB RAID Level – Ch osen when the lo gical drive was create d. St r i p e Si z e – Ch osen when the logic al drive wa s created .
SuperTrak EX Series Us er Manual 94 • W rite Cache Poli cy – Ch oo se f rom Writ e Ba ck or Write Through . • Read Cache Polic y – Choose from Read Cache , Read Ah ead , o r No Cache . • Axle – RAID 50 and 60 logica l drives only . Choo se the number of axles or ch oose 0 to let the controll er deci de for you.
Chapter 4: SuperBuild™ Utility 95 • T o cancel Initiali zation , press C. The I nitializa tion b egins imme diately . If yo u set Init ializatio n for m ultiple logi cal drive s, they wi ll be init ializ ed seque ntiall y . Y ou ca n monito r Initi alization pr ogress un der Bac k groun d Activity .
SuperTrak EX Series Us er Manual 96 The s elected log ical driv e is removed fr om the list..
Chapter 4: SuperBuild™ Utility 97 Managing Spare Drives S par e driv e managemen t includ es these func tions: • V iewing S pare Drive s (page 97) • V iewing S pare Drive Informati on (page 97) .
SuperTrak EX Series Us er Manual 98 • Big En ough – Same c apacity or greater th an the lar gest drive in yo ur array T o create a spare drive: 1. In the Main Menu , highligh t Spare Drive Mana gem en t an d press En ter . The S pare D rive Managem ent sc reen dis plays .
Chapter 4: SuperBuild™ Utility 99 4. Opti onal. If you ch ose Dedicated in step 3, press th e arrow key s to h ighlight a dis k arra y . Then pres s the sp acebar to select th e disk array . An as terisk (*) appe ars at the l eft of the sel e cted disk array .
SuperTrak EX Series Us er Manual 100 V iewing Backgroun d Activity The Ba ckground Act ivity functi on enabl es yo u to monit or backgroun d activities are ru nning on t he SuperT rak RAID cont roller .
Chapter 4: SuperBuild™ Utility 101 Managing the Event Log The e v ent l og tracks ev ents rela ted to the SuperT rak contro ller and i nclud es the foll owing funct ions: • V iewing RAM Event s (p.
SuperTrak EX Series Us er Manual 102 • T o see all the informat ion about an event, highlight the event an d pres s Enter . Clearing the Ev ent Logs Cleari ng the eve nt logs remo ve all of t he events from both the RAM and NV RAM even t logs . Note that t he RAM log clears every time yo u boot the Host PC .
Chapter 4: SuperBuild™ Utility 103 Working with T ime Sync The T ime Sync fu nction adds tw o spec ial features to SuperT rak. These fu nctions inc l ude: • Settin g the T ime Zon e (pag e 103) .
SuperTrak EX Series Us er Manual 104 Using the Miscell aneous Menu The M iscell aneous menu enables three u s eful functions on SuperT rak: • Making the SAS Ready LE D Setting (p age 104) • Making.
Chapter 4: SuperBuild™ Utility 105 When the buzzer s ounds, t ake the follo w ing actions: • Check your disk arrays and lo gical dri ves. • Check the Event Lo g. See p age 101. T o silenc e the b uzzer for the cu rrent trigge r event , you must d isable it .
SuperTrak EX Series Us er Manual 106.
107 Chapter 5: Manag eme nt w ith WebP AM PRO • Lo ggi ng i nto WebP AM PR O (pag e 107) • Acc es sing the Int er fac e (pag e 1 1 0) • Man aging Users (page 1 16) • W orking wit h Subsy stem .
SuperTrak EX Series Us er Manual 108 Logging in over t he Network Y ou c an log into W e bP AM PRO from any PC with a network c onnection to the Host PC (where the SuperT rak EX Contro ller is inst alled). 1. Laun ch your B rowser . 2. In the Browser address fiel d, type the in formation prov ided below .
Chapter 5: Management with WebPAM PRO 109 Login Screen When the openi ng sc reen appears: 1. T y pe admini strator in the User Nam e field. 2. T y pe p assw ord in the Password field. 3. Clic k the Login butt on. The Us er Name an d Password a re cas e sen sitiv e.
SuperTrak EX Series Us er Manual 110 Accessing the Inter face W ebP AM PRO is bro wser-based RAID m anagem ent s oftware wi th a graphi c user interface.
Chapter 5: Management with WebPAM PRO 111 The re a re f our m aj or par ts to the WebP AM P RO i nte rf ace: • Heade r (see p age 1 1 1) • T ree V iew (see p age 1 1 1) • Man agement V iew (see .
SuperTrak EX Series Us er Manual 112 Figur e 3. WebP AM PRO Tr ee V iew The Ad ministrativ e T oo ls section is dif ferent for th e Administra tor and Supe r Users than for ot her use rs. The rem ainder of the T ree is the same for all us ers. Man ageme nt View displ ays informati on according to the item yo u choose in T ree Vi e w.
Chapter 5: Management with WebPAM PRO 113 Choosing a Dis play Language W ebP AM PRO displays in the foll owin g lang uages: T o change the disp lay la nguage: 1. Clic k the Language dropdown m enu in the Head er . 2. Highl ight the la nguage you prefer .
SuperTrak EX Series Us er Manual 114 Y o u can a lso v iew ev ents b y cli cking the Sub s yst ems icon in T ree V iew , then clic kin g th e Event t ab in Man agement V iew . Savi ng the Event Fram e This function sa ves a co py of the ev ents fro m the Event Fram e as a text fi le on the Ho st PC’ s ha rd drive.
Chapter 5: Management with WebPAM PRO 115 Figur e 4. The S torage N etwo rk appears in T ree V iew T o view the S torage N etwork , click Show S torage Network in the He ader . All network ed systems wi ll appear in T ree Vie w . T o hide the S torage Ne twork, clic k Hide Storag e Netwo rk in the Header .
SuperTrak EX Series Us er Manual 116 Managing U sers User M anageme nt inc ludes all fu nctions dealin g with use r account s. Functio ns inc l ude: • V iewing User Informa tion (page 1 16) • Maki.
Chapter 5: Management with WebPAM PRO 117 Y o u can a lso set user privi l ege u nder Subsyst em/Host Mana gement. See “Settin g User Pri vilege” on p age 122 a nd “Setting User Rights ” on page 127. Making Y our Own User Settings T o change your own u ser settings : 1.
SuperTrak EX Series Us er Manual 118 8. Clic k the Submit butt on. Creat ing a User T o create a user: 1. Log i nto W ebP AM PRO as the Administ rator or a Sup er User . 2. Click the Admi nistrative T ools ic on. 3. Click the User M anageme nt icon . 4.
Chapter 5: Management with WebPAM PRO 119 2. Click the Admi nistrative T ools ic on. 3. Click the User M anageme nt icon . 4. Clic k the Delete tab in Managem ent View . 5. Check the box to the lef t of t he user y ou want to d elete. 6. Clic k the Submit butt on.
SuperTrak EX Series Us er Manual 120 W orking with Subsystem/Host Management Subs ystem /Host M anageme nt includes the followi ng functions : • V iewing Subs ystem/Ho st Informa tion (p age 120 ) .
Chapter 5: Management with WebPAM PRO 121 5. Do one of the fol lowing act ions: • T o create a n in-band connecti on: T ype the Host PC’ s IP addres s into the a ddress field . Choo se thi s opt ion for SuperT rak . Note that entri es such as local host or the Ho st PC’ s ne twork na me do not work for this fu nction.
SuperTrak EX Series Us er Manual 122 7. In the confirmatio n box, ty pe the word confirm in th e fie l d pr ovi ded. 8. Clic k the OK button. Setting User Privilege T o set use r privilege: 1. Click the Admi nistrat ive T ools icon in T ree Vi ew . 2.
Chapter 5: Management with WebPAM PRO 123 Managing Software Servi ces Sof tware Services include the following functi ons: • V iewing Serv ice S tatus ( page 1 23) • Chang ing We b Serve r Setting.
SuperTrak EX Series Us er Manual 124 The ra nge is 1 to 1 440 minu tes. 15 minutes is the de fault. Sess ion T ime Out refe rs to the am ount of time th e connectio n remains ac tive withou t any use r interacti on. Af ter W ebP AM PRO reaches t he T ime Out inter val, you mu st log in again and begin a new ses s ion.
Chapter 5: Management with WebPAM PRO 125 Setting up Extended SMTP T o make Exten ded SMTP setting s: 1. Click the Admi nistrative T ools icon in T ree Vi ew . 2. Click the Sof tware M anagement ico n. 3. Clic k the Email tab in Manag ement Vie w . 4.
SuperTrak EX Series Us er Manual 126 Changing CIM Client Settings The CIM client is part of the We bP AM PRO Uti lity Server . The Utili ty Server c an be in stall ed on any PC on th e network. Onl y one CIM client an d Utility Se rver ins tall ation is required.
Chapter 5: Management with WebPAM PRO 127 Managing the Host The Ho st is des ignated b y it s IP address :127.0.0.1 . Host fu nctions inclu de: • V iewing Ho st Informa tion (p age 12 7) • Settin g User Right s (page 127) • Refres hing the W ebP AM PRO Screen (pa ge 127) V i ewing Host Infor mation T o view H ost informati on, click t he 127.
SuperTrak EX Series Us er Manual 128 Managing the Subsystem Subs ystem funct ions includ e: • V iewing Subs ystem Inform ation (pa ge 128 ) • Cleari ng S ta tistical D ata (page 129) • Settin g .
Chapter 5: Management with WebPAM PRO 129 Clear ing St atistic al Da t a Use th is function to clear the s tatistic al dat a regis ters fo r the controll er , physi c al driv es, and lo gical dri ves. T o clear stati sti ca l da ta: 1. In T ree Vi ew , click the Sub s ystem icon.
SuperTrak EX Series Us er Manual 130 4. Navig ate to the directory where you s aved the upgrade fi le, then c lick the upgra de file, and c lick the Open button . 5. Clic k the Submit butt on. Whe n th e Fl ash I ma ge S ta tus show s Flash i mage co mplete d , the firmware and B IOS have b een updat ed.
Chapter 5: Management with WebPAM PRO 131 • Fat al – Non-Rec overable erro r or fail ure has occu rred Savi ng the Runtime Eve nt Log This functi on saves a copy of th e runtim e event log as a text f ile on the H ost PC’s hard driv e. T o save th e runti m e ev ent log: 1.
SuperTrak EX Series Us er Manual 132 Sever ity Defini tions Each event is ma rked with a level of se verity . • Informa tion – Informati on only , no actio n is required • Wa r n i n g – User .
Chapter 5: Management with WebPAM PRO 133 V iewing C urrent Background Activ i ties T o view the current ba ckground ac tivities: 1. Click the Su bsystem ico n in T ree V iew .
SuperTrak EX Series Us er Manual 134 4. Highl ight the fo llowing PDM trigger se ttings and ty pe a value i nto the corre spond ing field: • Reass igned Bloc k Threshold – 1 to 512 b locks • Error Block Threshold – 1 to 1 024 bloc ks 5.
Chapter 5: Management with WebPAM PRO 135 3. In the next scree n, click the Start button. Running PDM Predic tive Data Mi gration (PDM ) migrates d ata from the suspe c t phy sical dr ive to a sp are disk drive, si milar to Rebuildi ng. But unl ike Rebui l ding, PDM act s be for e the d isk drive fa ils and you r Logical Driv e goes Crit ical.
SuperTrak EX Series Us er Manual 136 5. Click the option b utton for the R e curr ence Pattern y ou want: •D a i l y •W e e k l y •M o n t h l y 6. Clic k the Next button. 7. For a DAIL Y recurrenc e patte rn, make t he followin g setting: • Choos e a S tart T ime for the activity , ba sed on a 24-ho ur clock, fr om the dropd own menus.
Chapter 5: Management with WebPAM PRO 137 10. Fo r Redund ancy Chec k only: • Choos e the Au to Fix option. Th is featu re attemp ts to rep air the problem when i t finds an erro r .
SuperTrak EX Series Us er Manual 138 • Physic al Driv e List – De vice num be r , m od el, typ e, c apacit y , lo c ati on, opera tional st atus, and configura tion • Disk Ar r ay L ist – ID, .
Chapter 5: Management with WebPAM PRO 139 Managing the Controller The RA ID control ler is the he art of the R AID s torage system. M anagement of Cont ro ller s in clu de s th e fo llow in g fu nct i.
SuperTrak EX Series Us er Manual 140 Control ler inform ation includes: • Control ler ID (1 or 2 ) • Alias , if assi gned* • V endor • Mod el • Ope rationa l S tat us •P o w e r O n T i m .
Chapter 5: Management with WebPAM PRO 141 Control ler inform ation, co ntinue d: • SMAR T Polling Interv al* • W rite Back C ache F lush I nterval* • W rite Throu gh Mode • Encl osure Polling interval* • Ad aptive Write back Ca che* Item s marked with an as terisk (*) are user adjust able.
SuperTrak EX Series Us er Manual 142 • Choos e a coercio n method from th e Coercion M ethod dropd own menu. The c hoices are: •G B T r u n c a t e • 10GBT runc ate • GRPR ounding • T able Roundi ng For m ore inf ormation, see “Capac ity Coerci on” on page 238.
Chapter 5: Management with WebPAM PRO 143 3. Click the Control ler icon. 4. Clic k the Battery t ab in Manage ment V iew . In no rmal operat ion, t he operatio nal st atus o f the b attery sho ws Full y Charged with a Reserve Cap acity of 100 %.
SuperTrak EX Series Us er Manual 144 4. Clic k the Buzze r tab in Managem ent Vi ew . 5. Clic k the Sound butto n. The b uzzer sound s a conti nuous tone. 6. Clic k the Mut e button. The b uzzer goes silent bu t remains en abled. V i ewing Buzzer Information This funct ion refe rs to th e buzzer on the SuperT rak RAID control ler card.
Chapter 5: Management with WebPAM PRO 145 Managing Enclosures This funct ion of WebP AM PRO d oes not apply to the SuperT rak RAID controller card inst alled in th e Host PC, exce pt for on e item: .
SuperTrak EX Series Us er Manual 146 Managing Physical Dri ves Man aging Physical D rives deals with the ph ysical dis k dri v es u nder the SuperT rak RA ID contro ller , includ ing the following fun.
Chapter 5: Management with WebPAM PRO 147 Prom ise Encl osu res T o locate a physical drive in the VT rak JBOD e nclosure , click the Loc ate PDx butto n. The disk st atus LED will b link for one minute to i dentif y the carrie r holdin g the p hysical dri ve.
SuperTrak EX Series Us er Manual 148 V iewing Physica l Drive Informat ion T o view p hysi cal dri ve inf orm ati on: 1. Click the Su bsystem ico n in T ree V iew . 2. Click the Encl osures icon. 3. Click the Encl osure ic on. 4. Cl ick th e Physical D rive s ico n.
Chapter 5: Management with WebPAM PRO 149 2. Click the Encl osures icon. 3. Click the Encl osure ic on. 4. Cl ick th e Physical D rive s ico n. 5. Click a Physical Drive icon. 6. Clic k the Settings t ab in M anagem ent Vi ew . 7. T ype an alias into the Physical Drive Alia s field.
SuperTrak EX Series Us er Manual 150 Managing Disk Arrays Disk Array Managem ent incl udes the fol lowing f unctio ns: • V iewing Di sk Arra ys (p age 150) • Loca ting a Dis k Array (page 1 50) .
Chapter 5: Management with WebPAM PRO 151 Prom ise Encl osu res T o locate a disk array in a VT rak JBO D enclosu re, click th e Locate DAx b utton. The d isk sta tus LEDs will blink for one min ute to identif y the carriers holding the phy sic al d riv es us ed by t he di sk ar ra y .
SuperTrak EX Series Us er Manual 152 Creat ing a Disk Array – Aut omati c Configuration The Di sk Array – Auto matic Con figuration option en ables you to create a n ew dis k array followi ng a defau l t set of para meters . One logic al drive will be made autom atic ally when you create the di sk array .
Chapter 5: Management with WebPAM PRO 153 Creating a Disk Array – Express Configuration The Di sk Array – Exp ress Co nfigura tion optio n enab les you to c hoose the p arameters for a new disk array by spe cifying the character istics you want.
SuperTrak EX Series Us er Manual 154 • Logica l Drives – The s lot number of the logical drive(s), t heir RAID lev el, capaci ty , a nd str ipe size • S p are Drives – T he physi cal drive slo.
Chapter 5: Management with WebPAM PRO 155 Creating a Disk Array – Advanced Configuration The Di sk Array – Advanced Configu ration option ena bles yo u to di rectly spec ify all parame ters fo r a new disk array . One logical dri ve will be made aut omati cally when y ou cre ate the di sk arra y .
SuperTrak EX Series Us er Manual 156 Thi s val ue w ill be t he da ta capa ci ty of th e firs t logi cal dri ve in your ne w di sk array . If y ou specify less than disk array's ma ximum cap acity , the remainde r will b e availa ble for add itional l ogical d rives which you can crea te later .
Chapter 5: Management with WebPAM PRO 157 Deleting a Disk Array The Di sk Arrays–D elete tab ena bles you to delete ex istin g disk array s . T o delete a disk arra y: 1. Click the Su bsystem ico n in T ree V iew . 2. Click the Disk Arrays icon. 3. Clic k the Delete tab in Managem ent View .
SuperTrak EX Series Us er Manual 158 avai lable . However , the logi cal drive ha s lost red undancy (fau lt toleran c e). Y o u must de termine th e caus e of th e problem an d correct i t.
Chapter 5: Management with WebPAM PRO 159 Maxim um of 32 cha racters. Us e letters, num bers, one space b etween words, and unde rscore. An a lias is opt ional. 6. T o enable Media Patr ol support , chec k the Media Patro l box . 7. T o enable PDM support , check the PDM box.
SuperTrak EX Series Us er Manual 160 The c hoices are Re ad Ca ch e , Read Ahead , and No Cache . Read Ah ead is the d efault. See “Choo sing Cache Polic y” on p age 237. 1 1. From the W rite Poli cy dropd own menu, choose a W rite C ache policy fo r this logi cal drive .
Chapter 5: Management with WebPAM PRO 161 In the confirmatio n box, ty pe the word confirm in the fi eld provided . 7. Clic k the OK button. The c hose n logical di sappears from th e Logical D rive List th e Informat ion tab .
SuperTrak EX Series Us er Manual 162 T o set Mi gration priorit y , see “Mak ing Back ground Activity Sett ings” on p age 133. Rebuilding a D isk Array When you rebui ld a d isk array , you are actually re building the dat a on a rep lac emen t ph ys ica l dr ive.
Chapter 5: Management with WebPAM PRO 163 Running Media Patrol on a Disk Array Med ia Patrol checks th e magneti c med ia on physical d rives. Wh en it finds the specif ied numb er of bad bl ocks, it wil l trigger PDM . See “Making Background Activity Settings” on p age 133 and “Runnin g PDM” on p age 135.
SuperTrak EX Series Us er Manual 164 T ransiti oning a Disk Ar ray T rans ition is the process of re placing a reve rtible sp are drive that is currently p art of a di sk array with an un configure d physical d rive or a non -revertible sp are. The reve rtible spa re drive re turns to it s origi nal s tatus.
Chapter 5: Management with WebPAM PRO 165 7. Clic k the OK button. 8. Aft er the T ransiti on is compl ete, move th e physical drives compri sing the dis k array to thei r new locat ions. 9. Clic k the Refr es h button i n your Browser . The d rives app ear in their new lo cations and di sk array st atus di splays OK.
SuperTrak EX Series Us er Manual 166 Managing L ogical Drives Logi cal drive s are made from disk arrays . In the T ree, you c an see a gra phic repres ent ation of t he logical d rives tha t belong t o each array . Y ou can s ee a sum mary of all log ical d rives in the subsys tem un der Logic al Dr ive Summary .
Chapter 5: Management with WebPAM PRO 167 fault tolerance . When a logica l drive is rebui lding, it will fun c tion and your dat a is avail able. How ever , access will be sl ower due to the rebuil ding opera tion. T o create a logical drive, see “Creati ng a Logical Drive” on p age 15 9.
SuperTrak EX Series Us er Manual 168 4. Cl ick th e Logica l Driv es icon 5. Cl ick th e Logica l Driv e icon. T o speci fy an Al ias or se t the Rea d and W rite Policie s, click the Se ttings t ab. Logical Driv e St atus See “L ogical Driv e S ta tus” on page 166 .
Chapter 5: Management with WebPAM PRO 169 7. Option al. Enter an alias in the Logical D rive Alias fi eld. Maxim um of 32 cha racters. Us e letters, num bers, one space b etween words, and unde rscore. An a lias is opt ional. 8. From the Read Pol icy dropd own menu, choose a R ead Cache polic y .
SuperTrak EX Series Us er Manual 170 T o view the progress of th e Initial izatio n, click th e Background Ac tivity tab . T o set Init ialization p riority , see “M aking Backg round Acti vity Setti ngs” on p age 133. Y o u can a lso s tar t Initializ ation from the Su bsys tem ico n, Back ground Activiti es tab.
Chapter 5: Management with WebPAM PRO 171 2. Click the Disk Arrays icon. 3. Click the Disk Array icon. 4. Cl ick th e Logica l Driv es icon 5. Cl ick th e Logica l Driv e icon. 6. Clic k the Check T able tab in Manag ement V iew . 7. Click the option f or the ta ble you wa nt to see.
SuperTrak EX Series Us er Manual 172 Managing Spare Drives When a physical drive in a d isk array fails and a sp are drive of ad equate ca pacity is a vaila ble, the d isk a rray will begin to rebuild au tomati call y using t he sp are driv e. See “Critical & Offl ine Lo gical Drives” on page 2 53.
Chapter 5: Management with WebPAM PRO 173 Creati ng a Spare Dri ve T o create a spare drive: 1. Click the Su bsystem ico n in T ree V iew . 2. Click the S pare D rives icon. 3. Clic k the Create t ab in Manage ment V iew . 4. Cho ose a spar e ty pe , Global or Dedi cated .
SuperTrak EX Series Us er Manual 174 Deleting Sp ar e Drive T o del ete a spare d riv e: 1. Click the Su bsystem ico n in T ree V iew . 2. Click the S pare D rives icon. 3. Clic k the Delete tab in Managem ent View . 4. Check the box to the lef t of t he spa re drive y ou want to delete.
Chapter 5: Management with WebPAM PRO 175 Running S p are Check S par e Check verifies th e operatio nal st atus of your s pare d rives . Y ou can a lso schedu le a S par e Check . See “Schedul ing an Act i vity” on page 135. T o check a spare dri ve: 1.
SuperTrak EX Series Us er Manual 176 W o rking with the L ogical Drive Sum mary The L ogical Dr ive Summary dis plays a list of all l ogical d rives und er the SuperT rak con troller inc ludin g logical d rives in expanded or cascade d encl osures.
Chapter 5: Management with WebPAM PRO 177 V iewing Individual Logic al Drive Information 1. Click the Su bsystem ico n in T ree V iew . 2. Cl ick th e Logica l Driv e Sum m ary ico n. 3. Cl ick th e Logica l Driv e icon. The i nformatio n and l ocation for th e logica l drive appea r in Mana gement V iew .
SuperTrak EX Series Us er Manual 178.
179 Chapter 6: Manageme nt with the CLI • Ope ning th e CLI on Wi ndows (below ) • Openin g the CLI on Linux, FreeBSD , and VMware (p age 180) • T able of Su pported Comma nds (page 181) • Not.
SuperTrak EX Series Us er Manual 180 Opening the CLI on Linux, FreeBSD, and VMware T o open the CLI: 1. Open a te rmi nal windo w . 2. Go to th e /opt/Promise/W ebP AMPRO/Agent/bin direc tory . 3. T y pe ./cliib and pre ss Enter . The CL I runs in the t erminal wi ndow .
Chapter 6: Management with t he CLI 181 T able o f Supported C ommands Command A ction about Vi ew utility informatio n. array Vi ew or edit ar ray informati on. Crea te, edi t, or delete a n ew or exis ting array . Crea te, edi t, or delete lo gical drives in an exis ting array .
SuperTrak EX Series Us er Manual 182 logdrv Vi ew or edit lo gical drive information and setti ngs. Locat e a logical drive via LEDs. mig rat e S ta rt and m on ito r di sk ar ray m ig rat io n pr oces s. mp Vi ew media p atrol st atus and progress. S tart, stop, p ause, or r esume m edia p atrol.
Chapter 6: Management with t he CLI 183 Notes and Con ventions Comm ands and options a re NOT cas e sensitiv e. Not al l extende d keys ar e sup ported. How ever , yo u can use the back sp ace and the l eft and right a rrow keys for c o mma nd lin e editing .
SuperTrak EX Series Us er Manual 184 List of Supported Command s about Usage abou t Summary Displ ays utility information . array Usage array [-a <ac tion>] [-d <D aId>] [-c <array coun.
Chapter 6: Management with t he CLI 185 Summary The a rray command is the ma in command for performi ng advan ced confi guratio n and m ainte nance t asks on d isk a rrays. This command l ists, creates, m odifi es, delet es, and l ocates disk arr ays.
SuperTrak EX Series Us er Manual 186 del eti ng, loca ti ng, acce pti ng, add ing or del eti ng a logi cal driv e. Only one array may be specified. -p <PD ID lis t> S pecifies physical drives to be used in an a rray , with -a add option. PD IDs are spe c ified individ ually or se parated by com ma.
Chapter 6: Management with t he CLI 187 deci mal places . If not sp ecified, all availab le capac ity is used for thi s logical d rive. S tripe= S pecifies logical drive stripe size. Opti ons incl ude 64 KB, 128 KB , 256 KB, 512 KB, and 1024 KB. If not s pecified, the defa ult 64KB is used.
SuperTrak EX Series Us er Manual 188 Exampl es array -v -c 1 array -a add -s "alias=M yArray ,medi ap atrol=enable" -p 1,3,5~9 -l "ra id=5,cap acity=50gb,s tripe=256 kb,sector=1k b".
Chapter 6: Management with t he CLI 189 bbm Usage bbm [-a <actio n>] [-p <PdId >] bbm -a c lear -p <PdId> Summary The b bm comman d displays and clears the Bad Bloc k Map (BBM) fo r all conf igured SA T A drives . Options -a <ac tion> S pecifies the action to perform.
SuperTrak EX Series Us er Manual 190 Aut o- tran si tio n wi ll star t tr an si tio nin g on a us ed rev ert ibl e sp are in th e follo wing cond ition: 1. Wh en the rebu ild has com pleted usin g the reve rtible spare , an d 2. Wh en an unconf igured driv e is inserte d into the slot of the d ead drive w hich t he was p a rt of t he array .
Chapter 6: Management with t he CLI 191 tran si tio nr ate = T ran sit ion ra te d et erm ines th e r ate at whi ch tra nsi ti on will run. (l ow=25, m edium=50, h igh=75) low medi um hig h syncra te= Synchron ization rate determine s the r ate at whic h sync hro niz ati on w ill run .
SuperTrak EX Series Us er Manual 192 buz z -a o n buzz -a of f Summary The b uzz command displays t he sta tus of the buz zer , and ena bles, disab les, turns on or t urns off th e buzzer . Options -a <ac tion> S pecifies the action to perform. lis t (Defaul t) List the statu s of th e buzzer .
Chapter 6: Management with t he CLI 193 Summary The c onfig co mman d has two options : Automatic and E xpress. Autom atic c onfigurati on tak es all available un configure d physical d rives to c reate an op timized di sk array f ollowin g a defaul t set of p aram eters.
SuperTrak EX Series Us er Manual 194 Exampl es conf ig -a auto conf ig -a e x pr -ry -p y -c n -s y -t da ta -l2 ctrl Usage ctrl [-a <ac tion>] [ -i <ctrlId>] [-c <ctrl count>] [-v] .
Chapter 6: Management with t he CLI 195 GBT runcate T runc ates the dr ive to the nearest 1 -billion b y te boun dary . 10GB T runcat e T runcates the driv e to the neares t 10-bill ion by te boun dary . GrpRo unding T runcates the driv e using an i ntelligent al gorithm.
SuperTrak EX Series Us er Manual 196 dis able Th e write p olicy of the write back logic al drives ar e not chan ged irr espective o f the availa bility of BBU or UPS. host cacheflu shing= Subs ystems on ly . T o enab le or di sable ho st cache flushing.
Chapter 6: Management with t he CLI 197 date Usage dat e date -a mod [-d <date>] [-t <tim e>] Summary The d ate comm and d isplays the system time and date, a nd chang es these setti ngs. Options -a <ac tion> S pecifies the action to perform.
SuperTrak EX Series Us er Manual 198 mod Mod ifies settings. Requires th e -s option. loc ate Locates an encl osure by flas hing it s LEDs . -e <en c l id > Encl osure ID. The default v alue i s 1 if unspecif ied. For li st action, th e default is for all enc losures if unsp ecified.
Chapter 6: Management with t he CLI 199 even t -a cl ear [-l <locat ion>] Summary The e v ent c ommand dis plays and clears the R AM and NVR AM event lo gs. Options -a <ac tion> S pecified the action t o perform. lis t Display s the e vents for the specified location.
SuperTrak EX Series Us er Manual 200 Options -t <fil e type> S pecif ies th e type of file to ex port. user db User dat abase f ile. This fil e type is no t applica ble for in- band and can onl y be exported to a remo te host. servic ereport System se rvice repo rt file.
Chapter 6: Management with t he CLI 201 isc si Subsys tems onl y . iscsi settings, includi ng node, p ort, SLP , and iSNS. netis csi Subs y stem s onl y . Network set tings of i SCSI ports . netm gmt Subs ystems o nly . Netwo rk settin gs of man agement ports.
SuperTrak EX Series Us er Manual 202 A qui ck initial ization w rites to the fi rst and las t few mega bytes of th e logic al dri v e. T y pica lly , a quick initiali zation is comp leted in mome nts. Options -a <ac tion> S pecifies the action to perform.
Chapter 6: Management with t he CLI 203 lis t (De fault) D ispl ays a summ ary of on e or more l ogical dri ves . mod Ch ange s lo gica l d ri ve sett in gs. loc ate Locates a logic al driv e wi thin th e enclosure by flashing dri ve ca rri er L EDs. -l [<L D ID>] Logi cal drive ID.
SuperTrak EX Series Us er Manual 204 Summary The migr at e com mand ex pands the capaci ty o f a lo gic a l dr ives (on lin e c apaci ty exp ansion) an d change s log ical drive R AID levels (RAID level migration ). Options -a <ac tion> S pecifies the action to perform.
Chapter 6: Management with t he CLI 205 Y ou ca n star t, st op, pause , or resu me Me dia P at rol and moni tor i ts pro gr ess a nd st atus. Options -a <ac tion> S pecifies the action to perform. lis t (Defaul t) Display s the st atus and progre ss of Media Patrol .
SuperTrak EX Series Us er Manual 206 Options -a <ac tion> S pecifies the action to perform. lis t (Defaul t) Displays th e active a nd p aused PDMs and their st atus. st art S tart s a manu al PDM. stop S tops a PDM. p ause Paus es a PDM. resum e Resume s a paus ed PDM.
Chapter 6: Management with t he CLI 207 onli ne Force s a dri ve from an O fflin e to an Onli ne sta te. Caution: Do this actio n only in extreme condit ions. It caus es dat a corruptio n in most cas es. of fline Force s a drive from a n Onine to a n Off line s tat e.
SuperTrak EX Series Us er Manual 208 temp pollint=Drive temperatu re polling interv al in secon ds. If val ue is 0, poll ing is disa bled. For s ubsystems with du al contro llers. 15..2 55 medi ume rr orth res hol d= Medium error threshol d. If the th reshold is re ached , the phy si cal d riv e is mar ked as dea d.
Chapter 6: Management with t he CLI 209 phydrv -a locate -p 9 phyd rv -a mod -s "write cache=e nable,rlac ache=en able" phy drv -a offli ne - p 8 phydrv -a onli ne -p 8 ptiflas h Usage ptifl.
SuperTrak EX Series Us er Manual 210 -p <po rt number> Su bsystems o nly . S pecifies the po rt number o f the TF TP serve r . If no p ort num ber is gi ven, th e de fau lt v a lue of 6 9 is us ed. Exampl es ptifl ash -f fw_mult i_2005102 2.img[for Supe rT rak contro llers] ptifl ash -t -s 192.
Chapter 6: Management with t he CLI 211 Exampl es rc rc -a start -l 3 -n -p rc -a start -l 3 rc -a stop -l2 rb Usage rb [-a <action>] [-d < DaId>] [-s <Se qNo>] rb -a st art -d <D.
SuperTrak EX Series Us er Manual 212 sc Usage sc [- a <a cti on> ] [- i < S pare Id> ] sc -a start [-i <S pare Id>] Summary The s c co mmand st arts a S pare Check and moni tors the st atus of a running S pa re Ch eck. Options -a <ac tion> S pecifies the action to perform.
Chapter 6: Management with t he CLI 213 Options -a <ac tion> S pecifies the action to perform. list (Def au lt) Dis pla ys a l ist of ho t spar e dr ive s. add Adds new hot sp are driv es. mod Chang es hot spare driv e set tings. del Delete s a ho t spare dri ve.
SuperTrak EX Series Us er Manual 214 Summary The s path c omm and dis covers and changes subsystem paths . Options -a <ac tion> Whic h acti on to perfor m. lis t (De fault) L ists t he subsyst em pat hs tha t have be en disc overed. disc ove r Di scover s s ubs yste m pat hs.
Chapter 6: Management with t he CLI 215 Options -a <ac tion> S pecifies the action to perform. list (Def au lt) Dis pla ys the stati sti cs. clea r Re se ts the stat is ti cs co unt to ze ro . -t <ty pe> S pecifies th e device type. ctrl Control ler .
SuperTrak EX Series Us er Manual 216 Othe r users must wai t for y ou to unlock the syst em or for you r lock t o ex pi re. unl ock Clea rs a subs ys tem l ock. chk lock Checks the st atus of the lock. -s "< option>=<val ue>" S pecif ies whi ch su bsys tem s ettings to ch ange.
Chapter 6: Management with t he CLI 217 Options -a <ac tion> S pecifies the action to perform. lis t (Defaul t) Display s the c urrent backg round syn chroni zation acti vities an d their st atus. -l S pecifies the logi cal drive ID on which backgrou nd synch ronizatio n is running.
SuperTrak EX Series Us er Manual 218 T r ansi ti on is an ope rat ion to re pl ace a rev ert ib le spare dr ive cu rre ntl y u sed i n a dis k array with an new physi cal drive , so the reve ritible sp are ca n be re stored to sp are dr ive st atus.
219 Chapter 7: T ec hnolog y Backgrou nd • I ntro du cti on to R AI D (b elow ) • Choos ing a RA ID Level (page 232) • Cho o sin g S tri pe Bloc k S ize (pag e 23 6) • Choos ing Secto r Size (.
SuperTrak EX Series Us er Manual 220 RAID 0 – Stri pe When a logical d rive is s triped, the read a nd write blo cks of dat a are inte rleaved betwee n the sec tors o f multiple ph ysical drives. Pe rformance is in creased, sin ce the work load is balan c ed bet w een drive s or “mem bers” that form the logica l drive.
Chapter 7: Tec hnology Back ground 221 RAID 1 – Mirror When a logical d rive is m irrored, identical d ata is written to a pair of physical driv es, while re ads are p erformed in paral lel. Th e reads are pe rformed using elev ator see k and load balanci ng techniques where the w orkload is distri buted in the m ost ef ficient m anner .
SuperTrak EX Series Us er Manual 222 RAID 1E – Enha nce d Mirror RAID 1 E offer s the s ecurity of m irrored data provi ded by RAID 1 plus the added cap acity of m ore than t wo phys ical drives . It also of fers overall i ncreased read/ wri te perfo rmance pl us the flexi bility of us ing an od d num ber of physic al drives.
Chapter 7: Tec hnology Back ground 223 RAID 5 – Block Striping with Distributed Pa rity RAID 5 organize s blo ck data a nd pari ty data a cross the ph ysical d rives . Gen erally , RA ID Le vel 5 tends to e xhibi t lower ra ndom wr ite perf ormance due to the h eavy work load o f parity recal culati on for each I/O.
SuperTrak EX Series Us er Manual 224 RAID 6 – Bl ock and Double Parity St ripe RAID l evel 6 store s dual p arity data is rotated across the p hysical dr ives alo ng with th e block dat a. A RAID 6 l ogical dr ive c an con tinue to a ccep t I/O re quest s when a ny two phys ic al d riv es fai l.
Chapter 7: Tec hnology Back ground 225 RAID 10 – Mirror / S tripe Mirror/S tripe combin es bot h of the RAID 0 and RA ID 1 lo gical driv e typ es. RAID 10 is simil ar though n o t iden tical to RAID 0+1. It can in crease p erforman ce by readi ng and writi ng dat a in par allel while prote cting dat a with dupl ication.
SuperTrak EX Series Us er Manual 226 RAID 50 – Striped Distributed Parity RAID 5 0 combines both RAI D 5 and RAID 0 featu res. Dat a is strip ed across phys ical drives as in RAI D 0, and it uses distri buted p arity as in RAID 5. R AID 50 prov ides data reliabili ty , good ov erall perf ormance, and support s larger vo lume size s.
Chapter 7: Tec hnology Back ground 227 RAID 50 Axles When you crea te a RA ID 50, you must s pecify the number of axles . An ax le refers to a s ingle RAID 5 log ical drive t hat is stri ped with ot her RAID 5 l ogical driv es to make R AID 50.
SuperTrak EX Series Us er Manual 228 15 2 7,8 35 , 5 , 5 4 3,4,4,4 5 3,3,3, 3,3 16 2 8,8 35 , 5 , 6 4 4,4,4,4 5 3,3,3, 3,4 RAID 50 Logic al Drive No. of Driv es No.
Chapter 7: Tec hnology Back ground 229 RAID 60 – S triping of Double Pari ty RAID 6 0 combines both RAI D 6 and RAID 0 featu res. Dat a is strip ed across dis ks as in RAID 0, and it uses doubl e distribu ted p arity as in RAID 6. R AID 60 prov ides data reliabili ty , good ov erall performance a nd suppo rts larger volum e size s.
SuperTrak EX Series Us er Manual 230 RAID 60 Axles When you crea te a RA ID 60, you must s pecify the number of axles . An ax le refers to a s ingle RAID 6 log ical drive t hat is stri ped with ot her RAID 6 l ogical driv es to make R AID 60.
Chapter 7: Tec hnology Back ground 231 18 2 9,9 36 , 6 , 6 4 4,4,5,5 19 2 9,10 36 , 6 , 7 4 4,5,5,5 20 2 10,10 36 , 7 , 7 4 5,5,5,5 5 4,4,4, 4,4 RAID 60 Logic al Drive No.
SuperTrak EX Series Us er Manual 232 Choosing a RAID Level There are seve ral iss ues t o consider w hen c hoosing the RAID Leve l for your logi cal drive . The foll owing d iscus sion summari zes s ome a dvant ages, dis advant ages and appli cations f or each choi ce.
Chapter 7: Tec hnology Back ground 233 RAID 1E Recom mended Appl ications fo r RAID 1E • Imag ing applica tions • Da tabase server s • General fileserver RAID 5 Recom mended applic ation s for R.
SuperTrak EX Series Us er Manual 234 RAID 6 Recom mended applic ation s for RAID 6 : • Acc oun tin g/F ina nci al • Da tabase servers • Any a pplication requiring v ery hi gh availabi lity RAID .
Chapter 7: Tec hnology Back ground 235 RAID 50 Recom mended applic ation s for RAID 5 0: • File and App lication Serv ers • T rans action Processing • Of fice ap plicatio ns with many us ers acc.
SuperTrak EX Series Us er Manual 236 Choosing Stripe Block Size Y o u set th e stripe b lock size, also called b lock si ze, w hen y ou create a logi cal driv e. With SuperT rak, the c hoice s are 6 4 KB, 128 KB, 256 KB, 512 KB, an d 1024 KB. 64 KB is the defaul t.
Chapter 7: Tec hnology Back ground 237 • Linu x oper ating syste ms with the 2.6 kernel support 64-bit LBA. F or these OSes, alwa ys ch oose the de fau lt 51 2 B sect or size.
SuperTrak EX Series Us er Manual 238 Read Cache Polic y • Read Cache – The read cache is enabled. • Read Ahead – Th e read cac he an d the read-a head f eature are e nabled. Read-a head anti cipates t he next re ad and perform s it before the req uest is made.
Chapter 7: Tec hnology Back ground 239 80.5 GB and the replac emen t drive can b e 80.3, si nce all are ro unded do w n to 80 G B. This permit s the smal ler drive t o be us ed. Witho ut Capaci ty Coercion, the con troller will not permi t the use of a repl acement phys ical drive that is slightly s maller than the remainin g working d rive(s).
SuperTrak EX Series Us er Manual 240 • Rever tible – A reve rti ble spare dri ve w ill retu rn t o spar e stat us w he n th e fail ed drive is re place with a new driv e. See “T ransiti on” on p age 24 9. When ever possib le, havin g a ho t spare drive in you r RAID sys tem i s good prote ction agains t physical drive failure .
Chapter 7: Tec hnology Back ground 241 RAID 0 A RAI D 0 source logical driv e can migra te to the fo llowing t arget log ical drives : T arget Requir ement s RAI D 0 Ad d ph ysic al d riv es . RAID 1 2 ph ysical dri v es o nly . Only a single-dri ve RAID 0 can migra te to RAID 1 b y adding 1 physi cal driv e.
SuperTrak EX Series Us er Manual 242 RAID 1 A RAI D 1 Source l ogical drive can m igrate to the fol lowing T arget log ical driv es: RAID 1E A RAI D 1E Sourc e logica l drive can migr ate to the followi ng T arget log ical driv es: T arget Requir ement s R AID 0 N one.
Chapter 7: Tec hnology Back ground 243 RAID 5 A RAI D 5 Source l ogical drive can m igrate to the fol lowing T arget log ical driv es: RAID 6 A RAI D 6 Source l ogical drive can m igrate to the fol lowing T arget log ical driv es: T arget Requir ement s R AID 0 N one.
SuperTrak EX Series Us er Manual 244 RAID 10 A RAI D 10 Source l ogica l drive can migrate to the follo wing T arget logical dri ves: T arget Requir ement s R AID 0 N one. RA ID 1E No ne. RAID 5 3 ph ysical drives minimum, 16 maxi mum. RAID 10 must hav e less than 16 physi cal driv es.
Chapter 7: Tec hnology Back ground 245 RAID 50 A RAI D 50 Source l ogica l drive can migrate to the follo wing T arget logical dri ves: RAID 60 A RAI D 60 Source l ogica l drive can migrate to the follo wing T arget logical dri ves: T arget Requir ement s R AID 0 N one.
SuperTrak EX Series Us er Manual 246 Ranges of Disk Array Exp ansion The W i ndows XP (32-bit) op erating systems s upport a 10-byte LBA f ormat. As a resu lt, these OSe s can onl y rec ognize 4 bil lion addre sses.
Chapter 7: Tec hnology Back ground 247 At thi s poin t, you have t he choic e of: • F orm at t he un part iti one d /un form at te d capac ity as a seco nd logical drive • Delete the existin g dis.
SuperTrak EX Series Us er Manual 248 Media Patrol Med ia Patrol is a rout ine ma intenance p rocedure th at checks t he magne tic me dia on ea ch phys ical drive. Media Patrol che cks all phy sical dr ives assi gned to di sk array s and on spare d rives.
Chapter 7: Tec hnology Back ground 249 Beca use dat a wo uld be lost if wri tten to a ba d sector , when a bad sector is detec ted, th e physical drive create s a map a round it. These map s are saved in the bad sect or r ema ppi ng tab le, wh ich h as a capac i ty of 512 rea ssig ned bl ock s and 1024 e rro r bl ock s.
SuperTrak EX Series Us er Manual 250 • The p hysical dri ve in chann el 4 is a rev ertible sp are drive . The p hysical dri v e in channel 2 fails. The disk array be comes d egraded an d its logi cal drives go crit ical.
Chapter 7: Tec hnology Back ground 251 Automatic T rans ition At thi s junc ture, you w ould re place the fai led drive in channel 2 with a new drive of the same or grea ter cap acity .
SuperTrak EX Series Us er Manual 252 The p hysical dri v e in channel 2 fails. The disk array be comes d egraded an d its logi cal drives go crit ical. The Su perT rak contr oller auto m atic ally rebui lds the disk array using the spare drive, th e phys ical drive in channel 4 .
Chapter 7: Tec hnology Back ground 253 Critical & Off l ine Logi cal Drives A faul t-tolerant logi cal driv e—RAID 1 , 1E, 5, 6, 1 0, 50, o r 60—goe s critical when a phy sical driv e is remo ved or fail s. Due to the fault tolerance of th e logica l drive, the dat a is still availab le and online .
SuperTrak EX Series Us er Manual 254 • Sends email mes s ages , per your confi guration • Displ ays popup m essages, p er your co nfiguration (b elow) • Keep s a record in the Even t Log (bel ow.
Chapter 7: Tec hnology Back ground 255 W ith a Hot Sp are D rive When a physical drive in a d isk array fails and a sp are drive of ad equate ca pacity is a vaila ble, the d isk a rray will begin to rebuild au tomati call y using t he sp are dri ve.
SuperTrak EX Series Us er Manual 256 Af ter a su ccessful r ebuild : • The a larm i s silent • The l ogical d rive’ s Operation al S ta tus is OK • The re built phy sical d rive S tatus LED di.
257 Chapter 8: T roubleshoo ting • Proble m Report s from SuperT rak • Buzzer (p age 25 7) • LEDs (p age 25 7) •B I O S ( p a g e 2 5 9 ) • P robl em s Repo rt ed in WebP AM PRO (pag e 26 1).
SuperTrak EX Series Us er Manual 258 Global LED Display Global LEDs glow in re sponse to Lo gical Driv e stat us. Direct LED Display Direct LEDs, glow and blink in res ponse to t he SuperT rak’s fi rmware st atus.
Chapter 8: Troubleshoo ting 259 BIOS The p roblem is fi rst reported in the SuperT rak BIOS s c reen when you b oot your PC or serv er , as sh own be low .
SuperTrak EX Series Us er Manual 260 Figure 2. SuperT rak BIOS screen, lo gical drive o fflin e If the SuperT rak BIOS dete cts an Offli ne logical drive, the BIO S reports th e cond ition and tempor arily halt s the bootin g proces s of the Hos t PC.
Chapter 8: Troubleshoo ting 261 Problems Reported in WebP AM PRO Open W ebP AM PRO If W ebP AM PRO i s not running, d o the fo llowing ac tions: 1. Open WebP AM PRO. See “L ogging into W ebP AM PRO” on pa g e 107 for more infor mation. 2. Click the Su bsystem ico n in T ree V iew .
SuperTrak EX Series Us er Manual 262 • Keep s a record in the Even t Log (bel ow).
Chapter 8: Troubleshoo ting 263 Critical & Off l ine Logi cal Drives A faul t-tolerant logi cal driv e—RAID 1 , 1E, 5, 6, 1 0, 50, o r 60—goe s critical when a phy sical driv e is remo ved or fail s. Due to the fault tolerance of th e logica l drive, the dat a is still availab le and online .
SuperTrak EX Series Us er Manual 264 Figure 3. Physic al Drive Man agement scre en In the example a bove, there is no phys ical drive f or ID 3. Assu ming yo u ins tall ed a physic al dri v e ont o Channel 3 of the Sup erT rak cont roller , this i s the fa iled physi c al dr ive.
Chapter 8: Troubleshoo ting 265 Salva g ing Physical Drives Phys ical dri v es ca n develop probl ems that make the m unsuit able for servic e in a logi cal drive .
SuperTrak EX Series Us er Manual 266 Rebuilding a Logical Dri ve The re medial acti on for a c ritical logical dri ve is to rebu ild it, m eaning the dat a from the fai led physic al drive i s rebu ilt onto a spare or repla cement phy s ical dri ve.
Chapter 8: Troubleshoo ting 267 4. Hig hli ght Start Ma nual Re bu ild and press Ente r . The M anual Rebuild s c reen displays. 5. Highl ight the So urce Seq uence Num ber and press Ent er . Then ty pe the ID num ber of o ne of the p hysical drives you noted in ste p 3 and pre s s Ente r .
SuperTrak EX Series Us er Manual 268 Recovering from a Blank Screen Occas ionally , while you are perf orming a RAID man ageme nt operatio n usi ng W ebP AM PRO , your brow ser s c reen m i ght go blank. T o recov er fro m a b lan k br ows er s cre en , do one of t he foll owing acti ons: • Press the F5 ke y .
269 Chapter 9: Sup port • Frequ ently Asked Qu estions (below ) • Cont acting T echnic al Supp ort (p age 273) • Lim ited W arranty (p age 27 6) • Returni ng the Produc t For Repa ir (page 27 .
SuperTrak EX Series Us er Manual 270 How c a n I change the resources that the S uperT rak uses ? The Su perT rak EX Series Controllers are fully PnP . This m eans all the reso urces that it uses are giv en to it by th e PnP BIOS on the m otherbo ard.
Chapter 9: Support 271 I alrea dy have an array on a Promi se FastT rak contro ller . Can I move that array to my new Sup e rT rak EX Series controller? No. T he S upe rTrak EX Seri es cont ro lle r suppo rts SNIA Disk Data Format (DDF), which is not backwa rd com patible w ith the FastT rak contr oller .
SuperTrak EX Series Us er Manual 272 are c ategorized as a SCSI d evice. T his allow s you to set the boot seq uence in y our BIOS setup utility t o boot f rom SCSI first , rather than IDE.
Chapter 9: Support 273 Contacting T echnical Supp ort Promi se T echnica l Support provi des se veral support op tions for Promise user s to acces s informa tion an d updates. W e encourage you to us e one o f our electron ic servic es, which provide produ ct inform ation upda tes fo r the mo st ef ficient serv ice and s uppor t.
SuperTrak EX Series Us er Manual 274 Germany It aly T a iwan E-mail Supp ort e-Support On-Line Fax T echnic al Support +49 0 2 31 56 76 4 8 29 Attn: T e chnical Support Phone T echni cal Suppo rt +49 .
Chapter 9: Support 275 China E-mail Supp ort e-Support On-Line Fax Sup port +86 10 8857 8015 Attn: T echnic al Support Phone Su pport +86 10 885 7 8085 or 8 095 If you wish to write us for su ppor t: Promise T echnology C hina – Beijing Room 12 05, T o wer C We bok T ime Cente r , No.
SuperTrak EX Series Us er Manual 276 Limited Warranty Promise T ech nology , Inc. (“Promi se”) warrant s that this product, from the time of the del iv ery of t he pr od uct to th e or igi n al en.
Chapter 9: Support 277 Promise DOES NOT W ARRAN T that any product is free from errors o r that it will inter face withou t probl ems with you r compute r syst em. It is you r respons ibili ty to bac k up o r ot her wi se sa ve im po rtant data b efo re i nstal l ing any p rod uct and cont inue to back up your i mport ant d ata reg ularly .
SuperTrak EX Series Us er Manual 278 Returning the Product Fo r Repair If yo u suspect a product is n ot working properly , or if y ou hav e any questions abou t your produc t, cont act ou r T ech nic.
Chapter 9: Support 279 Y o u are res pons ible fo r the cost of insurance an d shipment of the prod uct to Promise . Note that d amage incurr ed due to i mprope r transport or p ackagin g is not c overe d under the Limi ted W arranty .
SuperTrak EX Series Us er Manual 280.
281 Append ix A: Partitio n and F ormat In ord er for your operat ing syst em to recogn ize and wo rk w ith the physical drives att ached to yo ur SuperT rak EX Con troller card, the dr ives must be partit ioned and f ormatted.
SuperTrak EX Series Us er Manual 282 3. Clic k the Next button to start t he Wizard. 4. In the following windows , choo se Disk 1 to Initialize. Do not choo se any disks to Convert. Clic k the Finish butto n to Initia lize the logical disk. 5. Right-c lick the Una llocated portion of D isk 1 an d choose New Partition.
Appendix A: P artition and Format 283 6. Clic k the Next button to start t he wizard. 7. In t he follo wing w indows, do t he follo wing a ctions. C lick Next to move to the next window .
SuperTrak EX Series Us er Manual 284 When formatting is com plete, you r logical disk will a ppear as a hard dr ive in the Di sk Mana gement win dow (abo ve) and the My Comp uter window (belo w).
285 Append ix B: Upgr ades • Updati ng SuperT rak BIOS and F irmware (pag e 285) • Updati ng We bP AM PRO (p age 286) Updating Supe rT rak B IOS and Firmwa re Foll ow this proced ure to upgra d e the BIOS and Firm w are o n your SuperT rak EX4650 , EX8650, EX8654, EX8658, or EX1 6650 Contro ller ca rd.
SuperTrak EX Series Us er Manual 286 Updating WebP AM PRO Foll ow this proced ure to upgra de the We bP AM PR O Sof tware on y our PC or serve r . Downloading the W ebP AM PRO Up date File 1. Go t o the Pro m ise websit e http://su pport.promi se.co m/ .
287 Append ix C: Battery Backu p Unit The Ba ttery Backup Unit (BBU) main tains powe r to the ca che on the Sup erT rak EX C ont ro lle r c ard , wh en a powe r f ail ure oc cur s to th e H ost PC.
SuperTrak EX Series Us er Manual 288 Installi ng the BBU T o instal l the BBU onto yo ur SuperT rak EX Controller card in the Host PC: 1. Power down your system. 2. Remo ve t he cov er o f your s yste m. 3. Det ach the SAS multi-lane c ables from th e SuperT rak EX Con troller c ard.
Appendix C: Battery Backup Unit 289 Figure 2. BBU m odule connectors o n EX4650. Other mode ls are simila r 8. From th e opposite side of the SuperT rak EX Cont roller card, i nsert an d snug the th ree screws to secure th e Battery Asse mbly . Figur e 3.
SuperTrak EX Series Us er Manual 290 10. R epla ce the screw holding th e SuperT rak E X Controll er card to the system case. 1 1. Att ach the SAS mul ti-lan e cabl es to t he Supe rT rak EX Con troller c ard. 12. R eplace the co ver of you r system .
291 Append ix D: LED Ba ckplane Con nection s • Sche m atic Diagrams (below) • Dir ect LED Disp lay (pa ge 293) • A ggre ga te LE D Dis pl ay ( page 2 93) • Glo bal LED D isplay (p age 29 4) Schemati c D iagr ams T o set up L ED configu ration for your enclosu re or PC, make y our backp lane conn ections as shown bel ow .
SuperTrak EX Series Us er Manual 292 Figure 2. Sup erTrak fault a nd activity LED con nections For LED status and beha vior i nformation, s ee the t ables on the following pages.
Appendix D: LED Backplane Connections 293 Direct LED Display Direct LEDs, glow and blink in res ponse to t he SuperT rak’s fi rmware st atus. For more inf ormation, see : • “Man aging Physic al .
SuperTrak EX Series Us er Manual 294 Global LED Display Global LEDs glow in re sponse to Lo gical Driv e stat us. When a Global LED glo ws amber o r red, you mus t diagnos e and resolve the logi cal drive probl em in the Supe rBuild BIOS or in W ebP AM PRO .
295 Index Numerics 10GBT runcate 238 2 TB limi tation 237 A About Th is Manua l 1 add host 120 subs yst em 120 Agent, WebP AM PRO 37, 121, 126 airflow, PC or server 8, 268 alias contr olle r 141 disk .
SuperTrak EX Series Us er Manual 296 CLI, cont. star t 27, 179 Cl ient/S erver, WebPAM PR O 121 conne ction , in -band versus out- of- band 121 contr olle r alias 141 infor mation 86, 139 sele cti on .
In dex 297 encl osur e infor mation 145 JBO D 14, 16 polli ng inter val 142 SGP IO 15 Super Swap 16 third party 146, 150, 167, 176 virt ual 15, 146, 150, 167, 176 VTra k 14, 147, 151, 167, 176 error b.
SuperTrak EX Series Us er Manual 298 insta lling , cont. CLI FreeBS D 35 Linux 28 VMwar e 36 Wind ows 23 Fr eeBSD dr iver 76 Mira cle L inux driver 75 RedHat L inux driv er 70 SuperT rak E X Contr oll.
In dex 299 logic al dri ve, co nt. status 92, 93, 166 stri pe size 21, 93, 156, 159 sync hron izin g 160, 168 write ca ch e poli cy 22, 94, 95, 156, 160, 169 login scr een, W ebPAM PRO 56, 109 M maint.
SuperTrak EX Series Us er Manual 300 Produc t Ove rview 2 R RAID choos ing a RAI D le vel 232 introduc tion t o 219 VTra k subsys tem 145 RAID le vel logic al dr ive 93, 155, 159 migrate 161, 240 RAID.
In dex 301 save Even t Frame 114 NVRAM event log 132 runtime ev ent log 131 sche duled activ ities delete 137 list 135 sche dulin g Me dia Pat rol 135 Redunda ncy Check 135 Spare Ch eck 135 sect or si.
SuperTrak EX Series Us er Manual 302 subs ystem , cont . JBO D 14, 16 subs ystem /ho st info rmati on 120 super user 118 Super Buil d backgr ound ac tivity 100 buzze r 104, 257 con troll er inf o rma .
In dex 303 view, co nt. sche duled activ ities 135 syst em co nfigurati on 137 view-on ly us er 118 virt ual en closur e 15 VMwar e insta lling CLI 36 driver s 78 VTra k JBOD 14, 16, 147, 151, 167, 17.
SuperTrak EX Series Us er Manual 304 WebP AM PRO , con t. logic al dr ive chec k tabl e 170 crea te 159 delete 160 info 166, 167, 177 initi aliz e 169 loca te 167, 176 Redunda ncy Check 170 settings 1.
An important point after buying a device Promise Technology Network Device EX4650 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Promise Technology Network Device EX4650, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Promise Technology Network Device EX4650.
However, one of the most important roles played by the user manual is to help in solving problems with Promise Technology Network Device EX4650. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Promise Technology Network Device EX4650 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
