Instruction/ maintenance manual of the product M200p Promise Technology
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VT RAK M-C LASS M500f, M50 0i, M5 00p, M3 00f, M300i, M30 0p, M200f , M200i, M 200p P RODUCT M ANUAL V ersion 1 .5 / SR-3.
VTrak M-Class Prod uct Man ual ii Copyright © 2006 Promise T echnolo gy , Inc. All Rights R e served. Copyri ght by Promise T ec hnology , Inc. (Promise T e chnology). No p art of this manual may be repro duced or transmi tted in any f orm without the expressed, written permission of Promise T echnolog y .
iii Content s Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About Th is Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . .
VTrak M-Class Prod uct Man ual iv Chapter 3: Setup, continued Log-out o f WebPAM PR Oe . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Internet C onnection using W ebPAM PR Oe . . . . . . . . . . . . . . . 55 Chapter 4: Management with WebPAM PROe .
Contents v Chapter 4: Management with WebPAM PRO, cont in ue d Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VTrak M-Class Prod uct Man ual vi Chapter 5: Management with the CLU, continued Disk Array S ettings and Fun ctions . . . . . . . . . . . . . . . . . . . . . 18 5 Locate Di sk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Create a Logi cal Drive .
Contents vii Chapter 5: Management with the CLU, continued Clear Stati stics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Restore Fact ory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Shutdown a nd Restart .
VTrak M-Class Prod uct Man ual viii Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261 VTrak is Bee ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261 LEDs Displ ay Amber or R ed .
1 Chapter 1: Introductio n • About This Manual (be l ow) • Overvi ew (p age 2) • Architec tural Description (p age 3) • S pecif i cations (pa ge 6) Thank y ou for purcha sing Promise T ech nology’ s VT rak M-C lass external disk array subsystem .
VTrak M-Class Prod uct Man ual 2 Overview VT rak provide s data s torage sol utions for appli cations where high performa nce and dat a protection ar e requi red. The failure of any sing le drive will not af fect data inte grit y or acc essi bilit y of t he data i n a RAI D prot ected logic al dr i ve.
Chapter 1: Introduction 3 Figure 3. VTr ak M500f Rear V iew (M500i/ p have diffe rent controllers) Figure 4. VT rak M3 00i/ M200i Rear V ie w (M300f/M200f and M300p/ M200p have dif ferent cont r oller.
VTrak M-Class Prod uct Man ual 4 All M-C lass enclosu res include a m id-plane, R AID controller , power an d cooling unit s; an d enclo sure proc esso r all in one cable -less c hassi s desi gn. Multip le fans and pow er supplies provide red undancy to ens ure continued usage durin g compon ent failure .
Chapter 1: Introduction 5 Hardware-as sisted XOR engi ne Hi gh-speed par ity calcula tion for par ity type logical d rives. Supports out-of-band mana gement through R S232 and 10/100/1 000 BaseT Ethern et connections Allows you to manage the RAID sub system while m aximizing ban dwidth on t he iSCSI network.
VTrak M-Class Prod uct Man ual 6 Specificati on s M500f/ i/p Drive Capacity: 15 SA T A disk d rives (3.5" x 1" form factor only ). External I/O Ports (M50 0f): Dual 1-Gb/2-G b Fibre Channel po rts.
Chapter 1: Introduction 7 Any com bination of t hese RAID level s can exist at once on sep arate logica l drives. See page 2 39 for more inform ation on RAID. RAID Fle xibility: Co nfi gura bl e R AI D st ripe s iz e – 8 , 1 6, 32, 64, 128, 25 6, 512 KB, and 1 MB se ctors per dis k .
VTrak M-Class Prod uct Man ual 8 Safety Cert ifications: CE, FCC Clas s A, BSMI, VCCi, cUL, TUV , MIC Limited Warr anty: 3 Y ears (See page 302 for det ails) M300f/i/ p, M200f/i/p Drive Cap acity (M300f/ i/p): 12 SA T A disk drives (3.5" x 1" form factor only).
Chapter 1: Introduction 9 Supported Operating Syste ms: Current : 8 A @ 100 V AC; 4 A @ 200 V AC (max. rating with two power cords) Powe r Cons umpti on: 34 0 wat ts Power Su pply: Dual 4 00W , 100–.
VTrak M-Class Prod uct Man ual 10.
11 Chapter 2: Inst allation • Unp ack the VT rak storag e subsystem ( below) • Mount VT rak M500f/i/p in a Rack (pag e 12) • Mount VT rak M300f/i/p or M200f/i/p in a Rack (page 14 ) • Ins tall.
VTrak M-Class Prod uct Man ual 12 Mount VT rak M500f/i/p i n a Rack Figure 1. Rackmounte d VT rak M5 00f/i /p The VT rak M500 f/i/p ins ta lls dir ect ly to the rack with or without using the supp lied mount ing r ails.
Chapter 2: Installation 13 If you p lan to use th e mounting rails , follow this procedure to i nstall them : 1. Attac h one end of t he rail to the back side of th e rack’s fro nt post. 2. Repos ition the adjusting scre ws as needed to fit the rail to t he rack prope rly .
VTrak M-Class Prod uct Man ual 14 Mount VTr ak M300f/ i/p or M200f/i / p in a Rack Figure 1. Rackm ounted VTrak M3 00f/i/p (M200f/i/p is similar) The VT rak M30 0f/i /p o r M2 00f /i/p ins t a lls to the rack us in g th e s upp lie d m oun tin g rails.
Chapter 2: Installation 15 Follow this procedure to instal l the rails: 1. Check th e fit of the rai l s in your rack system. 2. S lide t he pla tes ou t of t he rai ls. 3. Attac h the rail pla tes to the VT rak housi n g. Line-up the rail plate s using the stu ds.
VTrak M-Class Prod uct Man ual 16 Install Disk Drives Y ou can pop ulate the VT rak with 1.5 GB and 3.0 G B SA T A drives. • VTrak M5 00f/ i/p su pports up to 1 5 dis k driv es • VTrak M3 00f/ i/p.
Chapter 2: Installation 17 Figure 10. M500f/i/p drive ca rrier mounting holes Figure 1 1. M300f/i/p and M 200f/i/p drive carrie r mounting holes W ARNING: Counter-sink screws only . SA T A Drive Moun ting Holes SA T A Drive Mo unting Holes W ARNING: Counter-sink screws only .
VTrak M-Class Prod uct Man ual 18 Figure 12. SA T A Disk Dri ves mount at the front of the carrier 1. Careful ly lay the driv e into the dri v e carrier at t he front, so that th e screw holes on t he bot tom li ne up. 2. Insert the screw s throug h the holes in the driv e carri er and i nto the b ottom o f the dis k drive (see Fig ure 4).
Chapter 2: Installation 19 Each dis k drive in VT rak is identifie d by a numb er used for creati ng and managi ng logical dr ives. VT rak numbers di sk drives from left to right. Numbers are st amped abov e each drive bay for easy indentificati on. VTr ak disk drives a re numbered left to r ight Figure 7.
VTrak M-Class Prod uct Man ual 20 Set Up Network Cable Connections The VT rak M500f , M300f, and M200 f share th e sa me RAI D control ler desi gn and use Fib re Channel ( FC) connect ions for the d ata port s. The VT rak M500i , M3 00i , and M200i sha r e th e sa me RAI D c on troll er de si gn and use iSCS I connections for the data p orts.
Chapter 2: Installation 21 • A ne twork switch • A network i nterface card (NIC) in th e PC Conne ct the VT rak Fibre Ch annel dat a ports to you r Fibre Channel switch to estab lish t he data path. Conne ct the PC’s st andard NIC a nd the VT rak Manag emen t Port to your ne twork switch t o establi sh the manag ement path.
VTrak M-Class Prod uct Man ual 22 iSCSI Storage Area Network Figure 10. VTrak M3 00i and M200 i SAN connections (M 500i is similar) This arra ngement requ ires: • A Gigab it Ethernet netwo rk interf.
Chapter 2: Installation 23 iSCSI Direct Attached S torage Figure 1 1. VTrak M300i a nd M200i DAS connecti ons (M500i is simi lar) This arrangem en t requi res: • A Gigabi t Ethernet network interfa .
VTrak M-Class Prod uct Man ual 24 SCSI Dire ct Atta ched Storage Figure 12. VTrak M3 00p and M200 p DAS connection s (M500p is simila r ) This arra ngement requ ires: • A ne twork switch • A netwo.
Chapter 2: Installation 25 Set Up Serial Cable Connections The RS-2 32 Serial connec tion enables th e Command Li ne Interface (CL I) and Command Line Utility (CLU) on your PC to m onitor and cont rol VT rak.
VTrak M-Class Prod uct Man ual 26 Connect the Power Plug in t he power co rds and switch o n both power supplies . When the po wer is switche d on, the LEDs o n the front of the VT rak will light up. Figure 14. VTrak M5 00f/i/p front panel L ED display Figure 15.
Chapter 2: Installation 27 Ther e are t wo LED s on ea ch Dri ve Car rier. They re port the pr esenc e of po wer and a di sk drive, and t he current con dition of the driv e.
VTrak M-Class Prod uct Man ual 28.
29 Chapter 3: Setu p • VT rak Setup with CLI or CLU (below) • Inst all iSCSI Initiator on the Host PC (pag e 39) • VT rak Setup with WebP AM PROe (pa ge 41) VT rak Setup with CLI or CLU Aft er inst allation, the ne xt step is to c onfigure VT rak.
VTrak M-Class Prod uct Man ual 30 CLI: Fibre Channel and S CSI Models (M500f/p, M300f/p, M200f/p) 1. T ype the follo wing string to se t the Date and T ime, then pr ess Enter administrator@cli > date -a m od -d 2005/06/0 8 -t 16:45:00 T ype the date in yyyy/mm/dd fo rmat and the t ime in hh/mm/s s format with a 24-hour c lock.
Chapter 3: Setup 31 administra tor@cli> net -a mod -t mg mt -s "primaryip=1 92.168.10.87, primaryi pmask=255.25 5.255.0, gateway =192.168.10.3 " In the ab ove example, t he IP address es and subnet m ask are includ ed as exampl es only . Y our val ues will be dif ferent.
VTrak M-Class Prod uct Man ual 32 CLU: Fibre Channel and SCSI Models (M500f/p, M300 f/p, M200f/p) 1. A t the a dmi n@ cli pr omp t , ty pe men u and pre s s Enter . The CL U main menu a ppears. 2. Wi th Quick S etup hi ghlighted, press Enter . The firs t Quick Setup s creen enables y ou to make Date and T ime settings.
Chapter 3: Setup 33 5. Press Ctrl- A to save thes e settings and move to the Management Port configu ration screen. Management Po rt By default, DHCP is enabled on VT rak (above). T o set Management Port settings manually , or to view the current settings, you must disable DHCP .
VTrak M-Class Prod uct Man ual 34 5. Press Ctrl- A to save thes e settings and move to the RAID configura tion screen. T o make M anagement Port s ettings manual ly: 1. P ress t he ar row key s to h i g hlig ht DHCP . 2. Press the s pacebar to tog gle to Disabl ed .
Chapter 3: Setup 35 System Da te and Time 1. P ress t he ar row key s to h i g hlig ht System Date . 2. Press the backsp ace key to erase the curr ent date. 3. T ype the new da te. 4. Follow the same proce dure to set th e System T ime. 5. Press Ctrl- A to save thes e settings and move to the Management Port configu ration screen.
VTrak M-Class Prod uct Man ual 36 1. P ress t he ar row key s to h i g hlig ht DHCP . 2. Press the s pacebar to tog gle to Disabl ed . The curre nt Management Port settings ar e displayed (a bove). 3. Record th e information on this screen. 4. Press the spacebar to tog gle DHCP back to Ena bled .
Chapter 3: Setup 37 iSCSI Po rts By defau lt, DHCP is enable d on VTra k (above). T o se t iSCSI Port settin gs manually , or to view the current settings, you must disable DHCP . T o view the current iSCSI Port set tings: 1. P ress t he ar row key s to h i g hlig ht DHCP .
VTrak M-Class Prod uct Man ual 38 The curre nt iSCSI Port setti ngs are displayed (above). T o make i SCSI Port settings m anually: 1. P ress t he ar row key s to h i g hlig ht DHCP . 2. Press the s pacebar to tog gle to Disabl ed . 3. P ress t he ar row key s to h i g hlig ht IP Address .
Chapter 3: Setup 39 Install iS C SI Ini tiator on the H ost PC This st ep applies t o the M500i, M300i, and M 200i model s only . T o acces s the iSCSI d a ta port s , you must ha ve the iSCSI Init iator inst alled on your H ost PC.
VTrak M-Class Prod uct Man ual 40 Aft er the iSCSI In itiator is inst alled, foll ow the install ation and se tup instruction s that come with your GbE NIC card. Note Setup of an actual iSCSI ini tiator tak es place aft er the disk array and logic al drive are configured on the VTrak .
Chapter 3: Setup 41 VT rak Setup with W ebP AM PROe Set up with We bP AM PROe consist s of the following : • Log-in to WebP AM PROe (bel ow) • Language Selection (p age 44) • Create a Disk Array.
VTrak M-Class Prod uct Man ual 42 . 3. When the opening sc reen appears, type adm inis trat or in the User Nam e field, a nd type p assword in the Pas sword field. The Us er Name and Pass word are case s ensitive. 4. C li ck the Login butt on. After s ign-in, the W ebP AM PROe opening screen appears (next page).
Chapter 3: Setup 43 Note Make a B ookmark (Ne tscap e Navigator) o r set a Favorit e (Internet Explorer) of the Login Scre en so you c an access it e asily next time.
VTrak M-Class Prod uct Man ual 44 The firs t time you log i n to WebP AM PROe, th ere will be no U sers e xcept for “admini strator”. Unless you created disk arra ys or logical drives in the CLI or CLU, t here w ill be no disk arra ys or l ogica l d rives at thi s poin t.
Chapter 3: Setup 45 Create a Di sk Array Click o n the Disk Array s icon. The Array Configurat ion menu app ears. Since this VT rak is newly ac tivated, there are no disk arra ys or logical d rives yet. There ar e three options: Autom atic , Ex press , and Adva nced .
VTrak M-Class Prod uct Man ual 46 • Logica l Drives – The ID number of the logical dri ve(s), their RA ID level, cap acity , and stri pe size • S par e Drives – The physical driv e ID number of the dedicated h ot spare assign ed to this disk array If you a ccept these parameters, c lick the Submit b utton.
Chapter 3: Setup 47 Follow these steps to create a new disk array . 1. Check the boxes to select an y one or a co mbination of : • Redun dancy – The array will rema in available i f a physica l dr.
VTrak M-Class Prod uct Man ual 48 • T ransaction Log •O t h e r 4. C li ck the Up date button. Or chec k the Automatic Update box, a nd updates wi ll occur automa tically .
Chapter 3: Setup 49 If you a re uncertai n about choo sing parame ters for your d isk array , use the Express or Automatic opt ion to create your disk arr ay . T o create a new disk array: 1. Enter a na me for the dis k array in the field pro vided. 2.
VTrak M-Class Prod uct Man ual 50 On this screen you w ill specify y our logical drives. S pecify o ne logical driv e at a time un til the full c apacity of t he disk array is allocated. 5. Enter an Al ias (name) for the first logical driv e. 6. Choos e a RAID leve l from the drop down menu.
Chapter 3: Setup 51 10. Choose a R ead Cac he policy: • ReadCac he • ReadAh ead •N o C a c h e 1 1. Choose a W rite Cach e policy: • Write Thru •W r i t e B a c k 12.
VTrak M-Class Prod uct Man ual 52 If yo u want to change a lo gical drive se tting, click on the logical dri ve at the bottom o f the windo w . The entry and th e capacity usage are hig hlighted. Make y o ur changes to the parame ters and click the Update butto n.
Chapter 3: Setup 53 13. When you h ave finishe d specifying l ogical driv es, click t he Next button..
VTrak M-Class Prod uct Man ual 54 The pr oposed disk a rray appears wi th the logical d rive(s) you spe cified. 14. If y ou ag r ee wi th the p ropo sed dis k arr ay and l ogica l dri ve(s) , clic k t he Submit butt on. If yo u disagre e, click the Bac k button an d make change s as needed .
Chapter 3: Setup 55 Internet Connection using W ebP A M PROe The abov e instructio ns cover conn ections betwe en VT rak and your com pany network. I t is also poss ible to connec t to a VT rak from the Internet. Y our MIS Admi nis tra tor c an tel l you ho w to ac ce ss yo ur netw o rk from ou t s ide the firewal l.
VTrak M-Class Prod uct Man ual 56.
57 Chapter 4: Ma nag ement with W ebP AM PROe This ch apter de scrib es us ing em bedded We bP AM PROe to moni tor and ma nage your RAID system. This ch apter is divided into sections for ma jor WebP AM PROe compon ents as shown a bove.
VTrak M-Class Prod uct Man ual 58 Figure 2. VT rak M3 00f/ i/p and M20 0 f/i/ p front panel LED disp lay When boo t-up is finis hed and the V Trak is functioning normally: • Control le r LED bl ink s gree n on ce per second fo r fiv e sec ond s, g oes dark for ten sec onds, then b links green onc e per second fo r five seconds again.
Chapter 4: Managemen t with WebPAM P ROe 59 See p age 215 for mo re informatio n about field-repl aceable co mponents. See p age 286 for a d iscussion of critical and of fline log ical drives. Dri v e Statu s In d ica t o rs Ther e are t wo LED s on ea ch Dri ve Car rier.
VTrak M-Class Prod uct Man ual 60 Figure 4. VT rak M300f/i/p and M 200f/i/p disk carrier L EDs The VT rak spi ns up the disk drives sequen tially in order to equalize p ower draw during s tart-up. Af ter a few moment s the Power/Activ ity and Disk S tatus LED s should display green.
Chapter 4: Managemen t with WebPAM P ROe 61 The audi ble alarm soun ds at other times to inform you t hat the VT rak needs attentio n. But the alarm does not spec ify the conditi on. When the a l arm sounds, do the fo llowing: • Check th e front and bac k of VT rak for red or am ber LEDs, as d escribed above.
VTrak M-Class Prod uct Man ual 62 . 3. When the opening sc reen appears, type adm inis trat or in the User Nam e field an d type p assword in the Password field .
Chapter 4: Managemen t with WebPAM P ROe 63 After s ign-in, the W ebP AM PROe opening screen appears . Figure 5. W ebP AM PROe Open ing Screen The firs t time you log i n to WebP AM PROe, th ere will be no U sers e xcept for “admini strator”. There w ill be no disk arrays or logical drive s.
VTrak M-Class Prod uct Man ual 64 Graphic User Interface VT rak features a bro wse r-based, graphic use r inte rfac e. Y our Internet browse r is the bas ic compone nt to access VT rak from yo ur PC.
Chapter 4: Managemen t with WebPAM P ROe 65 There are four major p arts to th e graphic user i nterface: Header Language Selection The VT rak grap hic user interfa ce displays i n English , German, French , Italian, Jap anese, Chines e Tra ditional, Chin ese Simple, and Korean.
VTrak M-Class Prod uct Man ual 66 3. C lick Vie w again to hide the Even t Frame. Storage Network The VT rak grap hic user int erface can currently disp lay in S torage Network in the T ree V iew . The S torage Ne twork consis ts of all the VT rak subsystem en closures currentl y accessible on the netw ork.
Chapter 4: Managemen t with WebPAM P ROe 67 Tr e e V i e w Below a re the componen ts of T ree V iew . The Admi nistrative T ools secti on is dif ferent for the Su per User than fo r other users. T he remainder of the T ree is the same for all us ers.
VTrak M-Class Prod uct Man ual 68 Management Window The Man ageme nt Win dow p rovide s the actua l user int erfa ce with the VT rak. This windo w change s de pendin g on whic h item y ou sele ct in T ree View a nd which t ab you se lect in the M anagement W indow itse lf.
Chapter 4: Managemen t with WebPAM P ROe 69 Sub syste m VT rak subsyst ems are iden tified in the T ree by their M anagement Port IP address . Click on the Subsy stem icon in T ree View , then on the ind ividual t abs in Mana gement V iew to access th e functions.
VTrak M-Class Prod uct Man ual 70 Subsystem Ev e nts The Subs ystem–Event t ab provides i nformation from th e event (log) fil e of a specif ic subsys tem.
Chapter 4: Managemen t with WebPAM P ROe 71 4. In the Fi le Download Sec urity W arning box, c lick the Save bu tton. 5. In the Sav e As dialog box, navi gate to the direc tory where you want to save the eve nt file. 6. Enter a na me for the ev ent file (“eventlo g” is the default file name).
VTrak M-Class Prod uct Man ual 72 • Medium allocates a balance of sy stem resour ces to the fun c tion and data read/write opera tions. • High al loc ate s more s ys tem res ourc es to the func tio n and few er to da t a read/wr ite ope rati ons .
Chapter 4: Managemen t with WebPAM P ROe 73 3. Click on the Schedul er tab dropd own menu and select an it em (see the l ist above). 4. In the Sc heduler dialo g box, check the Enable Thi s Sche dule box. 5. Select a start time (24 -hour clock). 6. S elect a Recur renc e Patte rn.
VTrak M-Class Prod uct Man ual 74 5. C li ck the Submit butt on. Lock The S ubsyst em–Lo ck tab di splay s loc k status and en ables you to l ock or unloc k a subs ystem contr oller .
Chapter 4: Managemen t with WebPAM P ROe 75 5. C li ck the Submit butt on. Releas e Lock T o release the lo ck for this sub system: 1. C lick on the S ub syste m ic on Tree View . 2. Click on the Lock t ab in Mana gement V iew . If you a re the User wh o set the lock, click on th e Unlock option .
VTrak M-Class Prod uct Man ual 76 User Information The Us er Management– Information t ab list s the user , his/her st atus, acces s priv ileges, d isplay nam e, and email ad dress. T o acce ss this t ab: 1. Click th e Subsystem ico n in Tr ee View .
Chapter 4: Managemen t with WebPAM P ROe 77 1. Click th e Subsystem ico n in Tr ee View . 2. Click the Administrat ive T ools icon . 3. Click on the User Man agement icon. 4. Click on the Settings tab in Ma nagement V iew . 5. Enter or change the dis pl ay nam e or mail address .
VTrak M-Class Prod uct Man ual 78 List of User Notification Even ts •S h o r t c u t s • Enc losur e – Al l i tems un der E n clos u re hav e the s ame Se verity level • RAID Core – All item.
Chapter 4: Managemen t with WebPAM P ROe 79 User Pass word – Admin istrator The Admi nistrator or a Super User can cha nge another us er ’s pa ssword. T o make th ese changes: 1. Click th e Subsystem ico n in Tr ee View . 2. Click the Administrat ive T ools icon .
VTrak M-Class Prod uct Man ual 80 6. Enter a p assword for t his user in the N ew Pas s word and Rety pe Password fields. A pas sword is optiona l. If you do not assign p assword, tell this user to le ave the pa ssword fi eld blan k whe n he/sh e logs in to to W ebP AM PROe .
Chapter 4: Managemen t with WebPAM P ROe 81 4. Click on the Delete tab in Ma nagemen t View . 5. Check the box to t he left of the user you want to d elete.
VTrak M-Class Prod uct Man ual 82 Management Po rt The Ne twork Managemen t–Ethernet ta b enables you to see the cu rrent Manage ment Port settings on the Control ler , includi ng: • Controlle r I.
Chapter 4: Managemen t with WebPAM P ROe 83 • Controlle r ID • Maxim um number of po rts suppo rted • Number of ports pres ent • Number of failed port s • Port ID • Por t stat us (en ab le.
VTrak M-Class Prod uct Man ual 84 • Fir mware V e rsio n • Number of failed nodes • Supported Features • Maxim um Frame Size • Suppo rted S peeds T o ac cess th is tab : 1. Click th e Subsystem ico n in Tr ee View . 2. Click the Administrat ive T ools icon .
Chapter 4: Managemen t with WebPAM P ROe 85 • Configure d T opology – N-Port (Poi nt-to-Point), NL Port (Arbitrated Loop) or Auto (sel f-setting) • Hard ALP A – Addres s can be 0 to 25 4. 255 means this feature is disabled. An ALP A identifies a port in an ar bitrated loop.
VTrak M-Class Prod uct Man ual 86 • Number of words sent • Number of words received • LIP Cou nt – Loop initial ization primit ive count • NOS Cou nt – Not operati onal primiti ve sequence.
Chapter 4: Managemen t with WebPAM P ROe 87 T o ac cess th is tab : 1. Click th e Subsystem ico n in Tr ee View . 2. Click the Administrat ive T ools icon .
VTrak M-Class Prod uct Man ual 88 2. Click the Administrat ive T ools icon . 3. Click on the Fi bre Channel M anagement icon. 4. Click the Initiator t ab in Mana gement Vi ew . T o ad d or de lete an ini tiat or , se e “ S to rage Serv ic es” on page 97.
Chapter 4: Managemen t with WebPAM P ROe 89 • Dat a sequence in order – Enab les placement of data in sequenc e order . • Uni-di rectional CHAP Auth entication – Ena bles Challen ge Handshake Authentic ation Protocol. • Bi-dire ctional CHAP Authenticatio n – Enable s bi-directio nal and uni- dire ction al CHA P auth entic ation .
VTrak M-Class Prod uct Man ual 90 • Primary Heade r Digest Method – (Non e). • Prima ry Dat a Digest Met hod – (No ne). • iSCSI Rec e ive Marker – (No ne). iSCSI Port Statistics The iS CSI Mana gement–Portal tab, Port S tatist i cs dropdown menu enables y ou to see the curr ent Dat a Port sta tistic s.
Chapter 4: Managemen t with WebPAM P ROe 91 • Transmit ted S egmen ts • T ransmitted Bytes • Recei ved Segment s • Recei ved Bytes • Retransm it Ti mer Expire • Persi st T ime r Ex pire d .
VTrak M-Class Prod uct Man ual 92 iSCSI iSNS The iS CSI Management–i SNS tab en ables you t o view and chang e the current iSNS sett ings on the Cont roller dat a ports.
Chapter 4: Managemen t with WebPAM P ROe 93 iSCSI SL P The iS CSI Mana gement–SLP ta b enables you t o view and ch ange the current setting s on the Controlle r data port s. Service Locati on Protocol (SLP) is a standa rd use d to di scov er ser vices over t he Int ern et.
VTrak M-Class Prod uct Man ual 94 2. Click the Administrat ive T ools icon . 3. Click o n the iSCSI Mana gement icon. 4. Click o n the CHAP ta b in Manageme nt View . Add a CHAP T o add a new CHAP: 1. Click th e Subsystem ico n in Tr ee View . 2. Click the Administrat ive T ools icon .
Chapter 4: Managemen t with WebPAM P ROe 95 3. Click o n the iSCSI Mana gement icon. 4. Click o n the CHAP ta b in Manageme nt View . 5. Click on the CHAP ta b dropdown menu and se lect Delete CHAP . 6. Check the box to the l eft of the CHAP you want to delete.
VTrak M-Class Prod uct Man ual 96 4. Click on the Channe l 1 or the Chan nel 2 link. The sett ings screen di splays a list of the 16 T argets an d T ermination f or the select ed SCSI chann el. T o enable a SCSI target: 1. Check (click on) the TID box beside th e target y ou want to enab le.
Chapter 4: Managemen t with WebPAM P ROe 97 St orage Services S torage Serv ices include managing Ini tiator and LUN mappin g. These functio ns are sim ilar for Fibre Ch annel and iSCSI VTrak models, with a few minor diff erences in Initia tor naming conventi ons, as noted below .
VTrak M-Class Prod uct Man ual 98 LUN Map – Fibre Channel and iSCSI The S torag e Serv ices –LU N Ma p tab displa ys a lis t of in itia tors rec ogn iz ed by the VT rak control ler and their corre sponding LUN m apping. View LUN Map T o vi ew the c urre nt LUN Ma p: 1.
Chapter 4: Managemen t with WebPAM P ROe 99 LUN Ma ppin g Para meter s • Initiato r – The Fibre C h annel or iSCSI card in the Hos t system that initiates commands to the target (VTrak ). • Logica l Drive ID – T his is actuall y the disk array ID number .
VTrak M-Class Prod uct Man ual 100 4. Click the LUN Ma p tab in Mana gement V iew . 5. From the LUN Map t ab dropdown m enu, select Edit LUN Map . 6. Select Po rt 1 or Port 2 from the Port ID dropdown m enu. 7. In the LUN Map ping and Maski ng tab le, sele ct a Logic al Driv e ID with emp ty T arget ID and LUN fi elds.
Chapter 4: Managemen t with WebPAM P ROe 101 8. Enter an Em ail sender add ress (exampl e : RAIDmaster @promise.com). 9. Enter an Em ail subject (exam ple: VT rak S tatus). 10. When you a re done, clic k on the Submi t button. Send a T est Message T o send one test message to the User currently logged into the VT rak GUI: 1.
VTrak M-Class Prod uct Man ual 102 3. C lick on the SLP Setting link. 4. U nder S tartu p T yp e: • Click o n the Automati c option to st art the servi ce automatical ly during system s tartup. • Click on the M anual option to start th e service man ually (the servi ce does not st art duri ng sy st em startup ).
Chapter 4: Managemen t with WebPAM P ROe 103 11 . C l i c k OK in the confirmatio n box to rest art the Web Server service with your change s. Change S tart Settin g T o change the W eb Server Aut omatic/Manual start setting : 1. Click th e Subsystem ico n in Tr ee View .
VTrak M-Class Prod uct Man ual 104 24 minu tes is the defau lt. 7. When you are done , click on t he Submit button . 8. C lick OK in the confirmation b ox to rest art the T elnet se rvice with yo ur change s. Change S tart Settin g T o change the T elnet Autom atic/Manual s tart settin g: 1.
Chapter 4: Managemen t with WebPAM P ROe 105 There is no default na me. 6. E nter a S ystem Loca tion . USA is the default. 7. Enter a Sy stem Conta c t (the email address of the administ rator or other indivi dual). 8. Enter the R ead Community Public is the def aul t.
VTrak M-Class Prod uct Man ual 106 Or cli ck on the Rest art button to res tart the se rvice. CIM VT rak’s CIM service provides a dat abase for in formation ab out computer system s and network de vices. CI M enables you to access VT rak's co ntroller using a CIMO M brows er .
Chapter 4: Managemen t with WebPAM P ROe 107 5. T o enable CIM using a HTT PS connection: • Choos e the Y es opti on • Enter a port number in th e field provi ded (5989 is the default) 6.
VTrak M-Class Prod uct Man ual 108 2. Click on the Adminis tration T ools icon. 3. C lick on the Ne tsend li nk. 4. U nder S tartu p T yp e: • Click o n the Automati c option to st art the servi ce automatical ly during system s tartup.
Chapter 4: Managemen t with WebPAM P ROe 109 Export The Sof tware Manage ment–Expor t t ab enable s you to ex por t the User Da t ab ase file from the VT rak subsystem to the Host PC. From th ere, you can im port the User Dat abase file t o other VT rak subsystem s so that all h ave the same Us er infor m ation and settings.
VTrak M-Class Prod uct Man ual 110 4. Click o n the Import ta b. 5. Under t he T ype dropdow n list, selec t Us er Dat a base . 6. Enter the n ame of the file to be imported. Or , cl ic k the Browse... button to search for the fi le. 7. C lick on the Submit button.
Chapter 4: Managemen t with WebPAM P ROe 111 4. Check th e Firmware and Software fu nctions you wan t to restore to default setting s. 5. C lick on the Submit button. 6. In the c onfirmation b ox, type the word c onfirm in the fi eld provided. 7. C li ck the OK button.
VTrak M-Class Prod uct Man ual 112 When the controller s huts down, your WebP AM PROe connec tion will be lost. 8. W ait for no le ss than two m inutes.
Chapter 4: Managemen t with WebPAM P ROe 113 Controllers The Co ntrollers–Info rmatio n tab provide s informatio n about the contr ollers in a VT rak subsy s tem.
VTrak M-Class Prod uct Man ual 114 The Co ntroller S tatu s LED an d Dirty Cache LED on the back of the Controlle r , will flash for on e minute. See the illustration be low .
Chapter 4: Managemen t with WebPAM P ROe 115 • Model • S tatus •P o w e r O n T i m e • Cache U s age (percent) • Dirty C ache U sage (perce nt) • Part nu mber • Serial number • Hardw .
VTrak M-Class Prod uct Man ual 116 • Write Back Cache F l ush Interval Control ler St atistics 1. Click th e Subsystem ico n in Tr ee View . 2. C lick t he Cont roll ers icon . 3. C lick on the Co ntro ller ico n. 4. Click on the Informati on tab in Management V iew and s e lect S tati s tics from dropd own men u.
Chapter 4: Managemen t with WebPAM P ROe 117 6. Check th e SMART Log box to enabl e the Self-Monito ring, Analysis, and Reporti ng System (SMAR T). 7. Enter a po lling interval (1 to 1440 minute s) in SMART Polling Interval field. 8. Check the Coercion Enabled box to enable disk drive cap acity coercion.
VTrak M-Class Prod uct Man ual 118 • Number of batteries – O n e for each con troller in the enc losure Iden tify Enclo sure T o identify the VT rak subsyst em enclosure: 1. Click th e Subsystem ico n in Tr ee View . 2. C lick on the E nc los ures ico n.
Chapter 4: Managemen t with WebPAM P ROe 119 Encl osure Enclosure Inf ormation The Encl osure–Informa tion tab p rovides a diagr am showin g the st atus and locatio n of key co mponents.
VTrak M-Class Prod uct Man ual 120 10. Click the Su bmit button. The cha nges tak e effect i m mediately . FRU VPD The Encl osure–FRU VPD t ab displays V ital Prod uct Data (VPD) i nformation about .
Chapter 4: Managemen t with WebPAM P ROe 121 • Current – A flow of a few mA is normal Battery Recond ition VT rak automa tically recond itions the ba ttery every two m onths. T o set th e recondi tion schedule, see “Schedul er” on page 72. T o recondition th e battery do t he following: 1.
VTrak M-Class Prod uct Man ual 122 7. C li ck the Submit butt on. The Buzz er goes silent for the current eve nt. If the Buzzer i s enabled, it w ill sound a gain when the next event h appens. Change Buzz er Settings T o change Buzze r settings , do the follo wing: 1.
Chapter 4: Managemen t with WebPAM P ROe 123 The Di sk S tatus LED will flash to id entify the ca rrier holding the drive. Figure 9. VT rak M5 00f/ i/p di sk carr ie r LEDs Figure 10.
VTrak M-Class Prod uct Man ual 124 Physi cal Drive The Phys ical Drive–In formation t ab provides in formation about the selected physic al disk dri v e: Physica l Drive Info rmation • Device ID – PD plus the s lot number wh ere the drive i s installe d.
Chapter 4: Managemen t with WebPAM P ROe 125 • Maxim um Ultra DMA Mo de Supported – U DMA5 for SA T A drives. • Ultra DM A Mode – Mode a s selected on the Physical Driv es Settings t ab.
VTrak M-Class Prod uct Man ual 126 The Di sk S tatus LED will flash to id entify the ca rrier holding the drive. Figure 1 1. VT r ak M5 00f/ i/p di sk carr ie r LEDs Figure 12.
Chapter 4: Managemen t with WebPAM P ROe 127 • PF A – The phy sical drive ha s errors resul ting in a pred iction of failu re. T o clear a S tale or PF A status from a physical drive: 1. Click th e Subsystem ico n in Tr ee View . 2. C lick on the E nc los ures ico n.
VTrak M-Class Prod uct Man ual 128 4. C lick on the P hy sica l Driv es ic on. 5. Click on a Physical Drive icon. 6. Click on the Force O ffline/O nline tab in Management View . 7. C li ck the Submit butt on. 8. In the c onfirmation b ox, type the word c onfirm in the fi eld provided.
Chapter 4: Managemen t with WebPAM P ROe 129 T o access the Di sk Arrays–Inform ation tab: 1. Click th e Subsystem ico n in Tr ee View . 2. Cli ck on t he Disk Arra ys i con. Create a Disk Array – Automatic The Di sk Array Aut omati c Cre ation o ption e nable s you to crea te a ne w dis k array follow ing a d efault se t of p arame ters.
VTrak M-Class Prod uct Man ual 130 T o create a new disk array: 1. Click th e Subsystem ico n in Tr ee View . 2. Cli ck on t he Disk Arra ys i con. 3. Click on the Crea te t ab in Ma nag em ent V iew . 4. From the Create t ab dropdown menu, selec t Express .
Chapter 4: Managemen t with WebPAM P ROe 131 Create a Disk Array – Advanced The Di sk Array Advance d Creation opti on enables you to directly sp ecify all param eters for a ne w disk array . One logical drive will be made automatic ally when you create the d isk array .
VTrak M-Class Prod uct Man ual 132 This v alue w ill be the da ta capaci ty of t he fir st lo gical drive in your new di sk array . If you speci fy less than di sk array's ma ximum cap acity , the rem ainder will b e available for add itional logica l drives w hich you can c reate later .
Chapter 4: Managemen t with WebPAM P ROe 133 2. Cli ck on t he Disk Arra ys i con. 3. Click on the Delete tab in Ma nagemen t View . 4. Check the box to the l eft of the disk array you want to delete. 5. C li ck the Submit butt on. 6. In the c onfirmation b ox, type the word c onfirm in the fi eld provided.
VTrak M-Class Prod uct Man ual 134 • Numbe r of Logical D rives – The num ber of logica l drives tha t belong to this disk ar ray . • Suppo rted RAID Leve l – The RAID leve ls this disk array can suppo rt. Physical Dri ves in the Disk Ar ray • Slot No .
Chapter 4: Managemen t with WebPAM P ROe 135 • T ransport Read y – After y ou perform a suc c essful Prep are for T ransport operatio n, this cond ition means yo u can remove th e physical dri ves of this disk a rray and move them to another enc losure or di ffe rent drive slots.
VTrak M-Class Prod uct Man ual 136 1. Click th e Subsystem ico n in Tr ee View . 2. Cli ck on t he Disk Arra ys i con. 3. Cli ck on t he Disk Arra y icon. 4. Click on the Create LD tab in M anagement V iew . 5. Enter an a lias (name) i n the Alias fiel d.
Chapter 4: Managemen t with WebPAM P ROe 137 If you c reated a fault -tolerant logic al drive (any RA ID level exce pt RAID 0), the Operati onal S tat us of new logi cal drive wil l display Sync hronizing for seve ral minutes after cre ation.
VTrak M-Class Prod uct Man ual 138 For a lis t of Migration o ptions and ot her important information, see “RAID Level Migrati on” on page 254. T o Migrate an ex isting disk array: 1. Click th e Subsystem ico n in Tr ee View . 2. Cli ck on t he Disk Arra ys i con.
Chapter 4: Managemen t with WebPAM P ROe 139 Manual Re build If a phy sical drive ha s failed, ide ntify and replac e the drive, t hen rebuild th e disk array as described belo w: 1. Click th e Subsystem ico n in Tr ee View . 2. Cli ck on t he Disk Arra ys i con.
VTrak M-Class Prod uct Man ual 140 5. From the dropdown menu on the Backgr ound Activities tab, choos e the functio n you want to st art . V iew Progress of Background Fu nction T o view the progres s of the current b ackground acti vity and a l i st of activiti es in the queu e: 1.
Chapter 4: Managemen t with WebPAM P ROe 141 T ransport The D isk Ar r ay–Transp o rt tab e nable s you t o prepar e a di sk arra y for t rans port . T o prepare a disk array for tr ansport: 1. Click th e Subsystem ico n in Tr ee View . 2. Cli ck on t he Disk Arra ys i con.
VTrak M-Class Prod uct Man ual 142 • RAID Lev el – The RAID level of t his logical dri ve (It may dif fer from the dis k array). • Cap acity – This is t he data s torage capac ity available. • Disk Array ID – The ID n um ber o f the d isk array from wh ich thi s lo gical driv e was c reated.
Chapter 4: Managemen t with WebPAM P ROe 143 • Off line – This co ndition ari ses as the res ult of a secon d physical dri ve failure. An Of fline logic al drive is not access ible but some or all of your data may remain intact. Y ou must det ermine the ca use of the problem and correct it.
VTrak M-Class Prod uct Man ual 144 • Read Po licy – The Re ad Cache p olicy of this logica l drive. • Write Policy – Th e Wr ite Cache pol icy of th is logical driv e. • Serial Number – The S erial Number of this l ogical driv e. • WWN – T he World Wide Number of this logical d rive.
Chapter 4: Managemen t with WebPAM P ROe 145 Maximum of 32 charac ters. Use letters, numbers, sp ace betwee n words, and und erscore. An alias is optional. 8. From the Read Polic y dropdown me nu, select a Read Cache pol icy . The cho ices are Read Cache, Read Ahe ad, and No Ca che.
VTrak M-Class Prod uct Man ual 146 7. If yo u did not selec t Quick Initia lization, en ter a hexidecim al value in the Initiali zation Pattern in Hex field or use the default 00000 000 value. 8. C li ck the Submit butt on. 9. In the c onfirmation b ox, type the word c onfirm in the fi eld provided.
Chapter 4: Managemen t with WebPAM P ROe 147 Logical Driv e PDM Predicti ve Data Migration (PDM) is the migra tion of data from the suspect disk drive to a spare d isk drive, simil ar to Rebuildin g a Logical D rive.
VTrak M-Class Prod uct Man ual 148 • Count – Numbe r of contin uous blocks st a rtin g from this LBA. • Read Ch eck T able – Con tains a l ist of read errors for this logical drive. • Write Check T able – Contains a list of write e rrors for this logi cal drive.
Chapter 4: Managemen t with WebPAM P ROe 149 LUN Ma ppin g Para meter s • Initiato r Name – For iSCSI, the initiator name i s the iSCSI name of the initiato r device and is composed of a sing le text string. i SCSI WWNs are somew hat d iffere nt from regul ar WW Ns.
VTrak M-Class Prod uct Man ual 150 7. From the Assigned C hannel List , click on Ch annel 1 or 2. The Ch annel ID numb er appears under L UN Assignment Workshe et. 8. From the T arget ID dropd own menu, select a T arget ID number . T arget IDs range from 0 to 15.
Chapter 4: Managemen t with WebPAM P ROe 151 • T ype – Globa l, can be us ed by any disk array . Dedicat ed, can only be used by the a ssigned disk array . • Dedicate d to Array – For dedicated spares, the disk array to w hich it i s assign ed.
VTrak M-Class Prod uct Man ual 152 The new spare drive is added to the Sp are Drive L ist on the Inf ormation tab. Delete Sp are Drive The S pare Dri ves–Delete t ab enable s you to delete an existing spare drive. T o de lete a spare d rive: 1. Click th e Subsystem ico n in Tr ee View .
Chapter 4: Managemen t with WebPAM P ROe 153 Sp are Drive Sp are Drive Information When a ph ysic al driv e in a d isk a rray fai ls and a sp are dri ve of ad equate cap acity is ava ilable, the d isk array will be gin to rebuil d automatica lly using the s pare drive.
VTrak M-Class Prod uct Man ual 154 The Di sk S tatus LED will flash to id entify the ca rrier holding the drive. Figure 13. VTrak M500f/ i/p di sk carri e r LEDs Figure 14. VTrak M3 00f/i/p and M200f/i/ p disk carrier L EDs Sp are Driv e Settings The S pare Dri ve–Settings tab enables you to chang e the setting s of an existin g spa re drive.
Chapter 4: Managemen t with WebPAM P ROe 155 9. C lick on the Submit button. The new spare dri ve setti ngs are shown in the S pare Drive List on the Informati on tab. Sp are Ch eck – Indiv idual Sp ar e Drive The S pare Dri ve–S pare Che ck tab en ables you veri fy the sta tus of the se lected spare d rive.
VTrak M-Class Prod uct Man ual 156.
157 Chapter 5: Manag ement with the CLU VT r ak Status Indicators Even tho ugh the C ommand L ine Util ity (CLU) of fers c omprehens ive monito ring of VT rak, the L ED in di cat ors on th e VT rak unit pro vide important s t atu s in form ati on. When the power is switc hed on, the LE D s on th e front of the VT rak will light up.
VTrak M-Class Prod uct Man ual 158 Figure 2. VT rak M3 00f/ i/p and M20 0 f/i/ p front panel LED disp lay When boo t-up is finis hed and the V Trak is functioning normally: • Control le r LED bl ink s gree n on ce per second fo r fiv e sec ond s, g oes dark for ten sec onds, then b links green onc e per second fo r five seconds again.
Chapter 5: Management with the CLU 159 See p age 215 for mo re informatio n about field-repl aceable co mponents. See p age 286 for a d iscussion of critical and of fline log ical drives. Dri v e Statu s In d ica t o rs Ther e are t wo LED s on ea ch Dri ve Car rier.
VTrak M-Class Prod uct Man ual 160 Figure 4. VT rak M300f/i/p and M 200f/i/p disk carrier L EDs The VT rak spi ns up the disk drives sequen tially in order to equalize p ower draw during s tart-up. Af ter a few moment s the Power/Activ ity and Disk S tatus LED s should display green.
Chapter 5: Management with the CLU 161 The audi ble alarm soun ds at other times to inform you t hat the VT rak needs attentio n. But the alarm does not spec ify the conditi on. When the a l arm sounds, do the fo llowing: • Check th e front and bac k of VT rak for red or am ber LEDs, as d escribed above.
VTrak M-Class Prod uct Man ual 162 The defa ult user name is ad minis trat or . 3. A t the P a sswo rd pr ompt, typ e the pas sword a nd p r ess En ter . The de faul t passw ord is passwor d . The CL I screen appears. 4. At the CLI p rompt, type menu and press Ent er The CL U Main Menu a ppears.
Chapter 5: Management with the CLU 163 Logical Driv e Management – View logi cal drive in formation, na me logical driv es, in itialization an d redundancy check, and locate a lo gical dri ve. Network Manag ement (Fibre Channel and SCSI) – Set IP addresses for Manage ment Port, gate w ay and DNS serve r; subnet mask .
VTrak M-Class Prod uct Man ual 164 CLU Function Map The map below is des igned to help y ou navigate to the submenu wh ere each functio n is located . Begin at t he Main Men u. Highlight th e next item in the pat h and pr ess Enter . The paths in this map d o not activa te the functions .
Chapter 5: Management with the CLU 165 C, continued CIM, s ettings – Main Menu, Additional Info a nd Managem ent, Software Manage ment, CIM Clear E vents, runtim e – Main Menu, Event Vie wer , Cle.
VTrak M-Class Prod uct Man ual 166 E, cont i nued Enclosu re, temperature – Main Men u, Subsystem Mana gement, Encl osure Manage ment, T emperatu re Sensors Enclosu re, volt age – Main Me nu, Subs.
Chapter 5: Management with the CLU 167 I, continued Initiato r , create/dele te – Main Me nu, Additional Info and Ma nagement, LUN Mappi ng Initiato rs, Fibre Cha nnel – Main Me nu, Fibre Ch annel.
VTrak M-Class Prod uct Man ual 168 L, continued Logica l Drive, loc ate – Main Menu, Logic al Drive Mana gement, indi vidual logi cal drive Logica l Drive, rea d cache – Main Menu, Logic al Drive .
Chapter 5: Management with the CLU 169 P , continued PF A Condition, clear – Main Menu, Ph ysical Drive M anagement, indi vidual Physic al Dr ive Physic al Drives – M ain Menu, Physi cal Drive Ma .
VTrak M-Class Prod uct Man ual 170 S Session s, iSCSI – Main Menu, iSCSI Managem ent, iSCSI Sessi ons Settings , restore defau lts – Main M enu, Additional Info and Man agement, Resto re Factory D.
Chapter 5: Management with the CLU 171 S, cont i nued S tatistics, logical driv e – Main Me nu, Logical Drive Manage ment, indivi dual logica l drive S tatistics, physical d rive – Main Men u, Phy.
VTrak M-Class Prod uct Man ual 172 U, continued User , privilege – Main Menu, Ad ditional Info and Manageme nt, User Manag ement , user from li st User , settings – Main Menu, Ad ditional Info and.
Chapter 5: Management with the CLU 173 Quic k Set up Quick Set up is discussed under “VT rak Setup wit h CLI or CLU” on p age 29. Subsystem Management Subsys tem Managemen t includes, Alias, Media Patrol, Lock Management , System Date and T ime, Contr oller Manage ment and Encl osure Managem ent.
VTrak M-Class Prod uct Man ual 174 1440 mi nutes = 24 ho urs 2. H ighli ght Lock and press Enter . T o reset the lock with a new tim e : 1. In the Lo ck T ime field, typ e a lock tim e in minutes. 1 to 14 40 min utes (2 4 hour s) 2. H ighli ght Renew and pres s Enter .
Chapter 5: Management with the CLU 175 2. H ighli ght Control ler Ma nag em ent and press Enter . 3. Highl ight the controll er you want and press Enter . 4. H ighli ght Control ler Settings a nd press E nter . From this point, you can mak e settings to th e Alias, Coercion and SMART functio ns.
VTrak M-Class Prod uct Man ual 176 4. P r ess Ctrl -A to sa ve your se tting s. Enclosure Mana gement Enclosu re Manageme nt includes in formation, st atus, setting s and locat ion. T o acces s Enclosure Man agement: 1. From the Main Me nu, hig hli ght Subsystem Ma nag em ent and press Enter .
Chapter 5: Management with the CLU 177 If eit her blower speed i s below the Hea lthy Thresho l d, there is a bl ower malfunc ti on. See “Chap ter 6: Mainten ance” on pag e 215. V oltage Sensors There are three power supply circuits ins i de the VT rak.
VTrak M-Class Prod uct Man ual 178 3. P r ess Ctrl -A to sa ve your se tting s. T e mperature Thresholds T emperature thres holds are the temperature le vels the Control ler will report a s a W arning or C ritical. For mos t applications , the factory default settings are recomm ended.
Chapter 5: Management with the CLU 179 • Battery C urrent – Posit ive durin g charge, negativ e during disch arge T o recondition th e battery: 1. H ighli ght Reco nd itio n Bat tery and press Ent er . 2. P ress Y t o conf irm. Reco nditi onin g the b atter y is a f ull di schar ge and rech arge.
VTrak M-Class Prod uct Man ual 180 1. H ighli ght DMA Mode and press the spaceb ar to toggle throug h UDMA 0 – 5 and MD MA 0 – 2. 2. P r ess Ctrl -A to sa ve your se tting s. Command Queuing This fun ction enabl es/disables th e command que uing on all phy sical drive s that support thi s featu re.
Chapter 5: Management with the CLU 181 If a phy sical drive is of fline and shows a PF A error , rebuild the di sk array . Go to Disk Array Inf o and Settings .
VTrak M-Class Prod uct Man ual 182 Disk Array Management Disk Array Mana gement include s the creati on and deleti on of disk array s , dis k array se ttings and fu nctions, and al so logical drive creation a nd deletion. Create a Di sk Array 1. From the Main Me nu, hig hli ght Disk Array Ma nagement an d press Enter .
Chapter 5: Management with the CLU 183 2. H ighli ght Numbe r of Logic al Dri ve s and press the ba ckspace k ey to erase the curre nt value. 3. Enter t he numbe r of logical d rives you wa nt. 4. H ighli ght Appl icati on T ype and p ress the sp acebar to togg le though the applic ations and sele ct the best o ne for your di sk array .
VTrak M-Class Prod uct Man ual 184 7. H ighli ght RAID Level and press the sp acebar to toggle though a lis t of availa ble RAID leve ls. 8. If yo u want to create multiple logi cal drives, highlight Capacity , press the backspa ce key t o r emove t he curr ent valu e, then type a ne w small er val ue .
Chapter 5: Management with the CLU 185 Disk Array Inf ormation 1. From the Main Me nu, hig hli ght Disk Array Ma nagement and pre s s Enter . 2. Highl ight the disk ar ray you wan t and press En ter .
VTrak M-Class Prod uct Man ual 186 2. S pecify the so urce and target physical dr ives. 3. H ighli ght Sta rt and p ress En ter . Migration This fun ction inclu des RAID level migrat ion (change exi s ting array to a different RAID level or Online Cap acity Expan s ion (a dd physical d rives to an exi s ting array).
Chapter 5: Management with the CLU 187 Tr a n s i t i o n T ra nsitio n is the process of re pla cing a reve rtible s pare drive th at is cu rrently p art of a disk array w ith an u nconfigu red physi cal driv e or a non -revertible spare drive. The reve rtible sp are drive will return to its origi nal status.
VTrak M-Class Prod uct Man ual 188 4. Highl ight the follo wing p arameters and press the back spac e key to erase the current v a lue: • Alias - T ype an alias into the field, if desi red. Maximu m of 32 characte rs. Use l etters, num bers, sp ace between word s and unders c ore.
Chapter 5: Management with the CLU 189 Logical Drive Information 1. From the Main Me nu, hig hli ght Logical D rive Manageme nt and press Enter . 2. Highl ight the logi cal drive you w ant and press Enter . The info rmation and s ettings screen appears.
VTrak M-Class Prod uct Man ual 190 The init ialization p arameters ap pear . • Initiali zation p attern. The default 00000000 is best for most a pplications • Quick Initializat ion – Y es mea ns only the disk dat a format of the logical driv es are ini tia liz ed .
Chapter 5: Management with the CLU 191 Network Management Network Management deals with netw ork connection s and settin gs for VT rak’s Manage ment Port and, on iSCSI models , the iSCSI port s. The other p arameters specif ic to iSCSI, see “iSCSI Managem ent” on pag e 195.
VTrak M-Class Prod uct Man ual 192 DHCP If you e nable DHCP , IP Add ress, Subnet M ask, and Gateway are set auto matica lly . 1. H ighli ght DHCP and pr ess the spa cebar to toggle t o Enabled . 2. P r ess Ctrl -A to sa ve your se tting s. Manual 1. H ighli ght DHCP and pr ess the spa cebar to toggle t o Disa bled .
Chapter 5: Management with the CLU 193 Port Sett in g s 1. H ighli ght Fibre C hannel Port Setting s and press Enter . 2. Highl ight the follo wing p arameters a nd press the sp acebar to toggle tho u.
VTrak M-Class Prod uct Man ual 194 • T ransceiver type • T ransceive r code • Manufac turing Date – Y ear , month, day format • V endor N ame – V endor na me of the SFP tra nsceiver • V .
Chapter 5: Management with the CLU 195 iSCSI Mana ge m en t iSCSI M anagem ent de als w ith al l iSC SI setti ngs an d func tions with t he exc eptio n of ne twork conn ecti ons an d set tings . Thi s feat ure appea rs on ly wi th VTrak iS CSI models .
VTrak M-Class Prod uct Man ual 196 Port inform ation appea rs. Port St at is tic s T o access port st atistics, highlight one o f the following and press En ter: • MAC Laye r St atistics • IP Layer S tatis tic s • TCP Layer S tatistics • iSCSI Layer S tatistics Sessions 1.
Chapter 5: Management with the CLU 197 When ena bled, you m ust indicate whe ther to use a D irectory Agent. 5. H ighli ght Use Dire ctory Agent (D A) and press the spacebar to toggle betwee n Ye s and No . 6. H ighli ght Auto DA IP and press the spacebar t o toggle betwe en Ye s and No .
VTrak M-Class Prod uct Man ual 198 SCSI Manage ment SCSI Ma nagement deals with all SCSI set tings and functi ons. This featu re appears only with VT rak SCSI models. Channel Informa tion 1. From the Main Me nu, hig hli ght SCSI Manageme nt and pres s Ente r .
Chapter 5: Management with the CLU 199 3. T ype Ctrl-A save your s ettings. T arget Information 1. From the Main Me nu, hig hli ght SCSI Manageme nt and pres s Ente r . 2. Highl ight one of the SC SI ports to se lect it and p ress Enter . 3. H ighli ght T arget Info and p ress Enter .
VTrak M-Class Prod uct Man ual 200 Background Activity Settings Use this feature to make settings for Background Activ i ties. The Activiti es themse lves are st arted manu ally or autom atically in c onjunction wi th a specifi c disk a rray or logical d rive.
Chapter 5: Management with the CLU 201 Event V iewer The Even t Viewer dis plays log of e vents. Event s are cla s sified a s Runtime an d NVRAM. Runtime Event s This sc reen dis play s a list of and in formati on abou t the 1023 most re cent run time event s recorded sin ce the system was starte d.
VTrak M-Class Prod uct Man ual 202 3. Press the up and down arrow key s to scroll thro ugh the lo g. T o clear the NVRAM event log: 1. H ighli ght Clear NVRAM Event Log and press Enter .
Chapter 5: Management with the CLU 203 Dedic ated means thi s spare dr ive can only b e used with the s pecified disk array(s). Global mea ns this spa re drive can be used by any disk array . 5. If yo u chose Dedicat ed, highligh t D e dicat ed to Arrays and pr ess th e backs pace key to erase the cu rrent va lue, then type the new value.
VTrak M-Class Prod uct Man ual 204 LUN Ma pping mu st be ena bled i n order for VT ra k to reco gnize the initiato r . If LUN Mappin g is currently d isabled, highlight Enabl e LUN Ma pping and press Enter . Create New Initiator 1. H ighli ght Create New Ini tiator and press Enter .
Chapter 5: Management with the CLU 205 1. From the Main Me nu, hig hli ght Additional In fo and Manag ement and press Enter . 2. H ighli ght LUN Mapping and press Ente r . 3. Highl ight a SCSI Channe l and press Enter . A list of the current lo gical drives appe ars.
VTrak M-Class Prod uct Man ual 206 arrays and logica l drives. The default “ad minis trator” ac count is a Super User . • Power – Allows the use r to create (bu t not delet e) disk arrays a nd.
Chapter 5: Management with the CLU 207 3. H ighli ght Privileg e and press t he space ba r to toggle tho ugh the option s: • Super – Allows the user f ull access to all funct i ons includin g create and delete u sers and ch anging the s ettings of other u sers.
VTrak M-Class Prod uct Man ual 208 T o stop any of these s ervices: 1. Highl ight the servic e and press Enter . 2. In the Serv ice Setting sc reen, highlig ht St o p and press Enter . T o restart any of these servic es: 1. Highl ight the servic e and press Enter .
Chapter 5: Management with the CLU 209 2. H ighli ght S tartup T ype and press the spac ebar to toggle be tween Automatic and Manual . 3. Highl ight the follo wing an d press the bac kspace key to erase the current value, then type the new value: • HTTP Port – 80 is the defau l t • Session Tim e Out – 24 min utes is the default.
VTrak M-Class Prod uct Man ual 210 • Read Co mmunity – T y pe a community name in this fi eld • W rite Com munity – priva te (no change possible) 4. P r ess Ctrl -A to sa ve your se tting s. T o start, stop or restart th e SNMP service, h ighlight Sta rt , St o p , o r Restart and press Ente r .
Chapter 5: Management with the CLU 211 Note: T he default na me is cim. Y ou canno t change the n ame or add u sers. Note: CIM service must be running to c hange the pas sword. The de faul t passw or d is pass word . 8. H ighli ght Change Password... and pr ess Enter to chan ge the pas sword.
VTrak M-Class Prod uct Man ual 212 3. H ighli ght Message Ev ent Severity Fil ter and press the spaceba r to change sever ity le vels. 4. P r ess Ctrl -A to sa ve your se tting s. T o de lete a reci pi ent: 1. Highl ight the recipie nt you want to d elete and pre ss the spac ebar to mark it.
Chapter 5: Management with the CLU 213 Shut down and Rest art This fun ction enabl es you to shut down or rest art the VT rak sub system. Y ou can only do part of thi s procedure in t he CLU. Additi onal action is required, as describ ed below . What you s ee on the scree n differs whether you ha ve a T elnet or ser ial co nnect ion.
VTrak M-Class Prod uct Man ual 214 4. Press Y to co ntinue. The scr een will go bl ank. 5. W ait for two to t h ree minutes. 6. Re-est ablish you r T elnet connec tion to the VT rak CLU. If yo u cannot re-establi sh a connectio n, wait 30 sec onds, then try ag ain.
215 Chapter 6: Maintenance • Firmwa re Update – W ebP AM PROe (pag e 217) • Firmwa re Update – C LU (page 219 ) • Repla ce Power Supply – Al l Models (p age 220) • Repla ce Cooling U nit.
VTrak M-Class Prod uct Man ual 216 Figure 2. Field Repla cea ble Units (FRU s) on VT rak M30 0f/M20 0f (M30 0i/p and M20 0 i/p are similar) The primary mea ns to identify and diagno se problems on VT rak is to obs erve and inter pret LED co lors . A di sc us sio n of this pro ce ss is f oun d on the next tw o p a ges .
Chapter 6: Maintenance 217 Firmware Update – WebP AM PRO e Before yo u begin, go to the Promise webs ite www .promise.com and d ownload the late st firmware update file to your TFTP s erver or your PC. TFTP Server T o update the firm ware from a TFTP serv er: 1.
VTrak M-Class Prod uct Man ual 218 5. Do one of the followi ng: • Click on the D ownload Flas h File from Loc al File throug h HTTP option , then cl ick on the Next b utton. • From the Firmware Upd ate tab dropdo wn menu, sele ct Download from Loca l File .
Chapter 6: Maintenance 219 Firmware Update – CLU Use this function to flash t he VT rak’s firmwa re. Before you begi n, go to the Prom ise we bsit e www.promise. com and downloa d the latest firmwa re update file to y our TFTP serve r . 1. From the Main Me nu, hig hli ght Additional In fo and Manag ement , and pres s Enter .
VTrak M-Class Prod uct Man ual 220 3. Press the spacebar to display Restart then p ress Enter . A warni ng message appea rs. 4. Press Y to continue . The scr een will disp lay shut down and st artup functions . 5. Wh en th e Login: prompt a ppears, log into the CLU agai n.
Chapter 6: Maintenance 221 Replace Cooling Unit Fan – M500f/i/p The blowe rs (sc roll fans) in the cooli ng units are replac ed as ind iv idu al p art s. There are two fans in ea ch cooling unit. No tools are required fo r this proc edure. T o replace a fan, do the followi ng: 1.
VTrak M-Class Prod uct Man ual 222 3. Pull the cooling uni t out of the VT rak encl osure. An exampl e of a VT rak coolin g unit appears below . T o open the cool ing unit, do t he following: 4. If ther e is a battery on the cooling un it, disconnect the battery conn ector (above).
Chapter 6: Maintenance 223 5. Loosen the thumbscrew (above). A re tainer ke eps the thum bscrew in pla c e. 6. Grasp t he top and bo ttom sections of the coolin g unit with yo ur hands as shown above. 7. Hold t he lower secti on and pull the upper sectio n to the right.
VTrak M-Class Prod uct Man ual 224 8. S eparat e the co oling unit sec tion to a ccess the bl owers. The upper fan is Fan 1, th e lower fan is Fan 2. From the L EDs on the coo ling un it (see the diagram on p age 221), you know which fa n to replace. 9.
Chapter 6: Maintenance 225 Be sure y ou set the fa n on the mountin g pins, as sho w n ab ove. Be sure th e fans point outward, towards the handle (a bove). 1 1. Place the to p sectio n of the co oling uni t onto t he bottom section and slide the top loc k it in place.
VTrak M-Class Prod uct Man ual 226 Replace Cooling Unit Fan – M300f/i/p and M200f/i/p The blowe rs (sc roll fans) in the cooli ng units are replac ed as ind iv idu al p art s. There are two fans in ea ch cooling unit. No tools are required fo r this proc edure.
Chapter 6: Maintenance 227 An exam ple of a VT rak coolin g unit appea rs above. 5. Loosen the thu mbscrews (above). Ret ainers kee p the th umbscre ws in p lace. 6. Grasp t he top of the c ooling unit nea r the thumbscrew s and lift it away from the botto m.
VTrak M-Class Prod uct Man ual 228 7. S eparat e the c o olin g unit s ecti ons to acces s the blower s. V iewed from the ins ide (battery) end on the cooli ng unit, the lef t blower i s Fan 1, th e right blower i s Fan 2. From the LEDs (see the d iagram on page 221), you kn ow which fan to replace.
Chapter 6: Maintenance 229 Be sure th e blowers point outward, to wards the hand le, as shown above. 10. Place the to p section of the cooling un it onto the bot tom section. 1 1. Ti ghten the thum bscrews. 12. Carefully sl ide the cool ing unit into the encl osure.
VTrak M-Class Prod uct Man ual 230 Replace Cache Batt ery – M500f/i/p The cac he battery is lo cated in the Cooling Unit 1 (the left on e). The battery is replace d as an indivi dual part. No tools are require d for this proced ure. Note th at the Battery L ED on Cooling U nit 2 is alwa ys dark.
Chapter 6: Maintenance 231 2. Press the release button and pull the handle downw ard as shown above. 3. Pull the cooling uni t out of the VT rak enclosure. 4. Detac h the connector and lift the b attery out of th e bracket (abov e). 5. Place a new battery int o the bracket and attac h the connector .
VTrak M-Class Prod uct Man ual 232 6. Careful ly slide the c ooling unit into the enclos ure. 7. Gently press the handl e in and upwa rd until it loc ks (above). 8. V erify th at the battery LED is green. This c ompl etes t he bat t ery r eplac eme nt proc edure .
Chapter 6: Maintenance 233 Replace Cache Battery – M300f/i/p and M200f/i/p The cac he battery is lo cated in the Cooling Unit. Th e battery is replaced as an indivi dual part. No tools are requir ed for this pro cedure. T o replace a cache battery , do the fol lowing:.
VTrak M-Class Prod uct Man ual 234 5. Detac h the connector and lift the b attery out of th e bracket (abov e). 6. Place a new battery int o the bracket and attac h the connector . 7. Careful ly slide the c ooling unit into the encl osure. 8. Press on th e screen to sea t the cooling un it (above).
Chapter 6: Maintenance 235 Replace SEP – M500f/i/p The S torage Enclosure Processor (SEP) manag es the fans, aud i ble alarm, and battery , and monito rs system v oltages and cool ing functions. No tools are required for this proce dure. T o remove and rep lace the SEP , do the following: 1.
VTrak M-Class Prod uct Man ual 236 Replace SEP – M300f/i/p and M200f/i/p The S torage Enclosure Processor (SEP) manag es the fans, aud i ble alarm and battery , and monito rs system v oltages and cool ing functions. No tools are required for this proce dure.
Chapter 6: Maintenance 237 Replace RAID Controller – All Models The RAI D Controller moni tors and manage s the logic al drives. When this controll er is repl ac ed, all of your logi ca l drive dat a and config urations remain inta ct because this logical dri ve information is stored on the disk drives .
VTrak M-Class Prod uct Man ual 238.
239 Chapter 7: T echnolog y Background • Int rodu ction t o RAID (bel ow) • Choos ing a RAID Le vel (pa ge 247) • S tripe Size (page 250 ) • Sector Siz e (page 250) • Cache Pol icy (page 251.
VTrak M-Class Prod uct Man ual 240 RAID 0 – Stripe When a d isk array is s triped, the read and write bloc ks of data a re interleave d betwee n the sectors o f multiple dri v es. Performanc e is increas ed, since the worklo ad is balance d between drive s or “members” t hat form the disk array .
Chapter 7: Tec hnology Background 241 RAID 1 – Mirror When a d isk array is mirrore d, identical data is wr itten to a pai r of drives, whi l e reads ar e performed in parallel. The reads are performed using elevator seek and loa d balancing techniques where the workload i s distributed i n the most ef fi ci ent m an ner .
VTrak M-Class Prod uct Man ual 242 RAID 1E – Enhanced Mirro r RAID 1E offers the s ecurity of mirro red data provi ded by RAID 1 pl us the added cap acity of more th an two disk dri ves. It also of fers over all increase d read/write perfor ma nce plu s t he fl ex ibi lit y of using an o dd n umber of disk driv es.
Chapter 7: Tec hnology Background 243 RAID 5 – Block and Parity Stripe RAID 5 organizes blo ck data a nd parity dat a across the physical d rives. General ly , RAID Le vel 5 tends to exhibit low er random write performance due to the heav y workload o f parity rec a lculation for each I/O.
VTrak M-Class Prod uct Man ual 244 RAID 10 – Mirror + S tripe Mirroring /striping comb ines both of the previous RA ID 1 and RAID 0 disk array typ es. RAI D 10 is simil ar th ough no t id en tical t o RAID 0+1 . RAI D 10 can increa se perfor mance by readi ng and writing data in p arallel w hile protecting data wit h duplic ati on.
Chapter 7: Tec hnology Background 245 RAID 50 – S triping of Distributed Parity RAID 50 c ombines both R AID 5 and RAI D 0 features. Dat a is strip ed across disks as in RAID 0, and it u ses distributed p arity as in RAI D 5. R AID 50 provides data reliability , good overa ll perform ance and sup p orts larger v olume sizes.
VTrak M-Class Prod uct Man ual 246 attempt s to distribu te the number of disk drives equally among the axles but i n some cas es, one axle w i ll have more dis k drives than another .
Chapter 7: Tec hnology Background 247 Choosing a RAID Level There are several iss ues to consid er when choos ing the RAID Leve l for your VT rak disk a rray . The fol lowing discu s sio n summarizes so me advant ages, disadv antages, and applica tions for each c hoice.
VTrak M-Class Prod uct Man ual 248 RAID 1E Recomm ended Applic ations for RAID 1E • Imaging applicatio ns • Dat abase se rvers • General fileserver RAID 5 Recomm ended Applic ations for RAID 5 R.
Chapter 7: Tec hnology Background 249 RAID 50 Recomm ended Applic ations for RAID 50 • Fil e and A ppli catio n serv ers • T ransaction processing • Off ice applica tion with man y users acc ess.
VTrak M-Class Prod uct Man ual 250 St r i p e S i z e S tripe Size , also call ed “S tripe Block Size”, refers to the size of the dat a blocks written to, and read fr om, the phys ical drives. S tripe Size is specified w hen you create a disk array .
Chapter 7: Tec hnology Background 251 T o ma ke use o f logi cal dr i ves g r eater t han 2T B in s ize, a large r secto r size is requ ired. T he tabl e belo w cor r elate s sect or siz e wit h l ogica l driv e capa ci ty .
VTrak M-Class Prod uct Man ual 252 • Read Ah ead – The read c ache and the read-ahead feature are enabled. Read-a head anticip ates the nex t read and perform s it before th e request is made. Ca n increase read performance. • No Ca che – T he re ad cach e is dis abled .
Chapter 7: Tec hnology Background 253 Cap acity Coerci on also af fects a rep lacement dri v e used in a di sk array . Norma lly , when an physical d rive fails, the replacement drive must b e the same cap acity or larger .
VTrak M-Class Prod uct Man ual 254 The sp are drive ef fective ly takes the place of the failed dri ve and the RAID system i mmediately be gins to rebuild data onto t he drive. Whe n the rebuild is comple te, the disk arra y is returned to f ault tolerant s tatus.
Chapter 7: Tec hnology Background 255 RAID 5 R AID 50 •* RAID 10 • RAID 0 • • • RAID 1/1E RAID 50 • • RAID 10 • • RAID 5 • • RAID 0 • • • RAID 0 R AID 50 • • • RAID 1.
VTrak M-Class Prod uct Man ual 256 Ranges of Disk Array Exp a nsion There ar e limi tati ons to h ow larg e you c an expa nd a disk array , depending on the size of your cu rrent disk ar ray . The curre nt iSCSI, SCSI, an d Fibre Channel H BA cards and PC Op erating System s support a 10-byte L BA format.
Chapter 7: Tec hnology Background 257 2. D elet e the cu r rent l ogic al driv e. See p age 137 (W ebP AM PROe) o r page 188 (CLU ). 3. Create a new logical drive with the desir ed capacity . See p age 135 (W ebP AM PROe) o r page 187 (CLU ). 4. Resto re the data to the new logi cal drive.
VTrak M-Class Prod uct Man ual 258 A disk d rive becomes unhealthy whe n: • A SMART error is reported • The b ad sector remap ping tabl e fills to the specified lev el Because data wo uld be lost if w ritten to a ba d sector , when a bad sector is dete cted, the di sk driv e creat es a ma p aroun d it.
Chapter 7: Tec hnology Background 259 Exam ple Follow ing is an exam ple to explain the T ransition fu nction. In the ex ample above, t here is a four -drive RAID 5 dis k array and a glo bal spare drive. Ph ysical drives 1, 2, 3, and 4 belong to th e disk array .
VTrak M-Class Prod uct Man ual 260 There is no spare drive at this m oment. Even i f physical driv e 5 is of ad equate cap acity , it has not been design ated as a sp are, therefore th e controller c annot use it as a spa r e.
261 Chapter 8: T rou bleshooting • VTrak is Beepi ng (b elow ) • LEDs Di splay Amber or Red (page 262) • CLU Repo rt s a Proble m ( p ag e 268) • Web P AM PROe Re ports a Problem (page 26 9) .
VTrak M-Class Prod uct Man ual 262 T o make alarm s ettings or canc el an alarm, see page 121 (WebP AM PROe) or page 214 (CLU). LEDs Display Amber or Red Front Panel When the power is switc hed on, the LE D s on th e front of the VT rak will light up.
Chapter 8: Troubleshooting 263 • Fibre Chan nel/iSCSI/SCSI LEDs fl ash green if ther e is activity o n that channe l. See the t able belo w . See p age 215 for mo re informatio n about field-repl aceable co mponents. See p age 286 for a d iscussion of critical and of fline log ical drives.
VTrak M-Class Prod uct Man ual 264 Drive S t atus Indicators Ther e are t wo LED s on ea ch Dri ve Car rier. They re port the pr esenc e of po wer and a di sk drive, and t he current con dition of the driv e. Figure 3. VTr ak M500f/i/p Driv e Carrier LEDs.
Chapter 8: Troubleshooting 265 Back of Enclosure When the FRU S tatus LED on VT rak’s f ront panel shows Amber o r Red, chec k the LE Ds on the b ack of VT rak. These L EDs give the st atus of the field replace able unit s. Figure 5. Field R eplaceable Units (FRUs) on VTrak M 500i (M500f/p ar e simi lar) Figure 6.
VTrak M-Class Prod uct Man ual 266 Figure 8. Battery a nd fan LEDs VT r ak M30 0f/i/p and M200f/i/p Under no rmal con dition s, the power supply , battery , and fan LEDs sh ould dis play green . Note that on th e VTrak M -Class, the l eft cooli ng unit ho uses a cache- backup battery but the ri ght unit does not.
Chapter 8: Troubleshooting 267 Figure 10. A VTrak iSCSI c ontroller Figure 1 1. A VTrak SCSI co ntroller Under n ormal conditio ns, the Control ler S tatus LED (marked with icon ) is green and the Dirty Ca che LED (ma rked with ) icon is dark . If the Cont roller S tatus LED i s amber , restart the VT rak.
VTrak M-Class Prod uct Man ual 268 CLU Reports a Problem The CL U reports in formation pas sively—you m ust determine wh ich function s to check based on the so und of the VT rak’s audi ble alarm (see p age 261) a nd any ambe r or re d LEDs ( see pag e 262) .
Chapter 8: Troubleshooting 269 • Highl ight Rebuild and press Enter to rebuild the array afte r you replace the faile d disk drive For more informatio n, see “Critical & Of fline Disk Arrays” on page 286.
VTrak M-Class Prod uct Man ual 270 • Keep s a record in t he Event Log ( above) • Displ ays full inform ation on the selected co mponent in t he Management Window (ab ove) Also se e these troubl e.
Chapter 8: Troubleshooting 271 Event Notific ation Response When yo u select Eve nt Notification, W ebP AM PROe sends popup and/or e m ail messa ges regarding it s stat us. The mess ages you see depend on yo ur notific ati on se lec tio n (se e p age 77) and what is currentl y hap pen in g in the VT rak.
VTrak M-Class Prod uct Man ual 272 Battery is chargi ng Battery is being recharg ed. Battery r econditioning i s complete Batte ry reconditio ning is finish ed. Battery is malfun ct ion ing Run battery recond iti oni ng. See p age 121. If this message reappears, repla ce the battery .
Chapter 8: Troubleshooting 273 Blowers ar e NOT instal led Re in st a ll the co oli ng uni t(s). If the blo we rs doe s not turn, replac e the blowers . See page 221 or pa ge 226. Blower st atus is unk nown C heck f or airflow out of the cooling unit.
VTrak M-Class Prod uct Man ual 274 Drive-in terface contro ller is NOT found Rest art the VT rak. See p age 218. If t his message appears re peatedly , cont act T echnical Sup port. See page 299 . Dri ve-i nter face diagno stics ha s passe d Norm al. Dri ve-i nter face diagnosti cs has fail ed Rest art the VT rak.
Chapter 8: Troubleshooting 275 Host-int erfac e con trol le r has detec ted bus rese t The initiator sen t a reset comma nd. If this mes s age appears re peatedly , cont act T echnical Sup port. See page 299 . Host-int erfac e con trol le r has enco untered an unrecove rable error Rest art the VT rak.
VTrak M-Class Prod uct Man ual 276 Host-int erfac e con trol le r settin gs hav e cha nge d Resu lt of user action . Normal. Fibre Channel Fibre Cha nnel controller has detec ted bus rese t The initiator sen t a reset comma nd. If this mes s age appears re peatedly , cont act T echnical Sup port.
Chapter 8: Troubleshooting 277 Logical d rive initial ization is aborted due to an internal e rror . System res ources are l ow . Reduce system loa d or restart t he VT rak. See pa ge 218. Logical d rive initial ization is queued Initial i zation has be en set manua lly or by sc hedule.
VTrak M-Class Prod uct Man ual 278 Onli ne capacit y exp ansi on has comp leted Norma l. Onli ne capacit y expans ion ha s paused Expans ion paus ed becau se of user in tervention, schedule or higher prio rity background activity . Onli ne capacit y expan sion has resum ed Expans ion has resu med again a fter a p ause or a reboot.
Chapter 8: Troubleshooting 279 Physical disk is marked online Disk dr ive removed from service due t o errors. If necessa ry , try to forc e the disk onl ine. See p age 127 or page 181. Physical disk is marked as dead. Dis k driv e fai l ure. Repl ace th e dis k d rive.
VTrak M-Class Prod uct Man ual 280 A ph ysical di sk has encountere d PF A condi tion A potent ially faulty ad dress or bad sec tor was found. A configure d dead physica l drive has been inserted The disk dri ve inserte d into the VT rak was mark ed as dead and wil l not work on the VT rak.
Chapter 8: Troubleshooting 281 PSU fan speed i ncreased. Check the VTrak for overheating. S ee page 28 9. PSU fan speed dec reas ed. T emporary ov erheat conditio n was correcte d. PSU f an is ma lfun ction ing R ep lac e t he pow er su pp ly . See page 220 .
VTrak M-Class Prod uct Man ual 282 Rebuild Rebuild is started Result of s ettings or user a ction. Normal. Rebuild is comple ted Normal. Rebuild is paused Rebuild p aused becaus e of user int ervention, schedule or a higher pr iority backg round activity .
Chapter 8: Troubleshooting 283 Redunda ncy Check t ask is queued Redunda ncy Check ha s been set man ually or by schedule . Redunda ncy Check t ask is stopped inte rnally The logical driv e is of f lin e. See p age 286. Resource Reso urce i s NOT availabl e System resou rces are low .
VTrak M-Class Prod uct Man ual 284 Stripe Level Migra tion S tripe Level migration is sta rted R esult of setti ngs or user acti on. Normal. S tripe Level migration is complete d Norma l. S tripe Level migration is paus ed Migrati on paused b ecause of user intervention, schedule or a higher pr iority backg round activity .
Chapter 8: Troubleshooting 285 Sync hron iza ti on i s queued Synchro nizat ion is al ready ru nning o n anothe r logi cal drive in th e same array . Sync hron iza ti on i s stopped i nternally Synchroni z ation stopped because the disk array was deleted or removed.
VTrak M-Class Prod uct Man ual 286 Critical & Of fline Disk Arrays A fault-tol erant disk array— RAID 1, 1E, 5, 10, a nd 50—goes critic al wh en a dis k drive is removed or fails. Due to t he fault tolera nce of the disk array , the data is still a vailable an d online.
Chapter 8: Troubleshooting 287 Without a Hot S pare Drive If ther e is no hot sp are drive of adequate ca pacity , you mus t remove the failed drive an d instal l an unconfigure d replaceme nt drive o f the same or greater cap acity in the same slot a s the failed drive.
VTrak M-Class Prod uct Man ual 288 Figure 4. VT rak M5 00f/ i/p di sk carr ie r LEDs Figure 5. VT rak M300f/i/p and M 200f/i/p disk carrier L EDs • The drive carr ie r hol ding t he re build ing ph ysic al driv e dis plays a gree n Activity (l eft) LED whi le the S tatus (ri ght) LED flashe s green once per secon d.
Chapter 8: Troubleshooting 289 Enclosure Problem s Web P AM PROe dis plays yellow !s red Xs in T ree Vie w to identify compon ents that need attentio n. When a y ellow ! appea rs over a Subs ystem in T ree V iew , click on the Enclosu r e icon. The Enclosure scree n will dis pl ay (bel ow).
VTrak M-Class Prod uct Man ual 290 Overh eating Overheati ng is a pote ntially serious condition bec ause the excessi v ely high tem peratures can le ad to disk d rive failure a nd co nt roll er mal funct ion.
Chapter 8: Troubleshooting 291 Power Supplies VT raks are equi pped with redundan t power suppli es. The advant age of dual p ower supplies is that, shoul d one fail, the other will c ontinue powering the subsystem until the fau lty one can be repl aced.
VTrak M-Class Prod uct Man ual 292 Connection Probl ems When yo u install your Promise pro duct followin g the instruc tions in the Qu ick St a r t G u i d e and this Prod uct Manual , yo u should hav e little trouble getting your equipm ent to work t he first ti me.
Chapter 8: Troubleshooting 293 This m eans you can, f or example, con nect your Host PC to one of the VT rak’s SCSI “In” p orts without th e need of an e x terna l SCSI terminator . Y ou can also connec t both SCSI conn ectors in a “dais y-chain” with other VT raks.
VTrak M-Class Prod uct Man ual 294 Network Connections VT rak has an RJ-45 Man age me nt Port connector on the ba ck of it s cab ine t. Thi s is a G igabit Ethernet co nnector desi gned to conn ect to your netw ork. The VT rak become s a node on your network li ke any othe r PC, server or oth er component with an IP address.
Chapter 8: Troubleshooting 295 Unsaved Data in the Controller Cache The VT rak M-C lass controll er has a 256 MB data me mory ca che protected by a battery ba ck up. If there is a power fai lure while uns ave d dat a is in the cach e, the battery w ill power the cache and hold the d ata up to 7 2 hours.
VTrak M-Class Prod uct Man ual 296.
297 Chapter 9: Sup port • Frequ entl y Ask ed Qu es tio ns (bel ow ) • Cont act T echnical Su pport (page 299) • Limited Warr anty (page 302) • Returni ng produc t for repair (p age 303) Frequently Asked Questions What kind of disk drives ca n I use with VT rak? VTrak supp orts 1.
VTrak M-Class Prod uct Man ual 298 My W ebP AM connec tion was working OK. But later on, it timed o ut. What do I do now ? The netw ork condition can time-out for several re asons.
Chapter 9: Support 299 How can I be sure eve r ything is working O K on the VT rak? Locall y: The VT rak enclo s ure has LEDs on the fron t to monitor th e status of power , field repl aceable uni ts (FRUs) and logical drives. W hen these are green, VT rak is functio ning normally .
VTrak M-Class Prod uct Man ual 300 United States Europe, Af rica, Mid dle East Germany It a ly E-mail Support support@ prom is e. com Fax Support (408) 228-10 97 Attn: T echnical Supp ort Phone Suppo rt (408) 22 8-1400 option 4 If you wish to write us for su pport: Promise T echnolog y , Inc.
Chapter 9: Support 301 Ta i w a n China E-mail Support support@ prom is e. com .tw Fax Support +886 3 578 2390 Attn: T echnical Supp ort Phone Suppo rt +886 3 578 2395 (ext . 881 1) If you wish to write us for su pport: Promise T echnolog y , Inc. 2F , No.
VTrak M-Class Prod uct Man ual 302 Limited Warranty Promise T echnology , Inc. (“Promise”) warra nts that for th ree (3) years from the time of the delivery of the product to the original end user.
Chapter 9: Support 303 No oth er document, st atement or representatio n may be relied on to vary the terms o f this limited wa rranty . Promise ’s sole res ponsibi lity with resp ect to any produc t is to do one o f the follow ing: a) replace the pro duct with a co nforming uni t of the same or superior produ ct; b) repa ir the p roduc t.
VTrak M-Class Prod uct Man ual 304 The techn ic ian will as si st you in dete rmi nin g w het her th e prod uc t requ ires rep a ir . If the pro duct needs repair , the T echnical Support Depa rtment will is sue an RMA (Return Merchandise Au thorization) n umber .
305 Appendix A: Usefu l Information • Serial Connector Pinout ( below) • SNMP MIB Fi les (page 306) Serial Con nector Pinout Below i s the pinout diagra m for the DB -9 serial conn ector on all VT raks. The diag rams represent t he connector as you see it l ooking at the ba ck of the VT rak.
VTrak M-Class Prod uct Man ual 306 SNMP MIB Files Promise supplies sev en MIB files to integrate the VT rak M-Class subsystem i nto your SN MP syste m. These fil es are in the SNMP fol der on the VT rak Product CD. The MIB f iles includ e: •p r o m i s e .
307 Index A About This Manua l 1 Accep t Incomple t e Array 187 Alia s 185 Archit ectural Des cription of V Trak 3 Archit e ctural Descr iption, VTrak M - Class 3 Aud ible al arm 60, 160, 261 Auto Reb.
VTrak M-Class Prod uct Man ual 308 D DAS Fibre Chan nel 21 iSCS I 23 SCSI 24 Date and Tim e 174 date an d time settin g CLI 30 CLU 32, 35 Dead 135, 143 Dedi cated to Ar r ay 151 default s ettings, res.
Ind ex 309 Events, contun ed disk ar ray 273 Drive-in terface c ontroll er 273 Enclos ure 274 Event lo gging 274 Fibre Chan nel 276 Host-i nterface controlle r 274 iSCS I 276 Logical drive 276 Medi a .
VTrak M-Class Prod uct Man ual 310 Initiator 97 creat e 204 delete 204 Fibre Chan nel 87, 194 Install d isk driv es 16 iSCS I 93 Activity LED 26, 58, 158, 263 CHAP 93, 197 DAS 23 iSNS 92, 196 LUN mapp.
Ind ex 311 LUN mapping Fibre Chan nel 98, 148, 203 iSCS I 98, 148, 203 SCSI 99, 149, 204 M M200f/i/p front panel LED 26 rackmo unt 14 specifi catio ns 8 M300f 8 M300f/i/p front panel LED 26 rackmo unt.
VTrak M-Class Prod uct Man ual 312 Port FibreChan nel 84 iSCS I 89 power co nnection 26 Power LE D 26, 58, 158, 262 Power r equirements 7, 9 Power S upplies 176, 291 replace 220 Predic tive Data Migra.
Ind ex 313 Secto r si ze 50, 132, 250 Serial cable conn ection 25 Serial connecti on problem s 293 Serial connecti on problem s 293 Server’ s IP addres s 298 Sessio n, iSC SI 91, 196 Set Lo ck 74 Se.
VTrak M-Class Prod uct Man ual 314 Temper ature Senso rs 177 Temperatur e Thres holds 178 Terminati on, SCSI 96 Test Email 77 Transce ivers, Fibre Channel 86, 193 Transitio n 140, 187, 258 setting 200.
An important point after buying a device Promise Technology M200p (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Promise Technology M200p yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Promise Technology M200p - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Promise Technology M200p you will learn all the available features of the product, as well as information on its operation. The information that you get Promise Technology M200p will certainly help you make a decision on the purchase.
If you already are a holder of Promise Technology M200p, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Promise Technology M200p.
However, one of the most important roles played by the user manual is to help in solving problems with Promise Technology M200p. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Promise Technology M200p along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
