Instruction/ maintenance manual of the product J830SD Promise Technology
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VT RAK J830s, J630s Product Manual Ve r s i o n 1 . 1.
VTrak J830s, J630s Product Manual ii Copyright © 2009 Promise T echnology , Inc. All Rights Reserved. Copyright by Promise T echnology , Inc. (Promise T echnology). No pa rt of this manual may be reproduced or transmitt ed in any form without the expressed, written permission of Promise T echnology .
iii Content s Chapter 1: Introduction to VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 VTrak Overview . . . . . . . . . . . . . . . .
VTrak J830s, J630s Product Manual iv Chapter 3: Management, cont . Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Enclosure Command .
1 Chapter 1: Introduction to VT rak This chapter covers the foll owing topics: • About This Ma nual (below) • VT rak Overview (page 2) • Architectural Description (page 4) • Features and Benefits (page 5) • S pecifications (page 6) Thank you for purchasing a Promise VTrak J830s or J630s external disk subsystem.
VTrak J830s, J630s Product Manual 2 VTrak Overview The Promise VTrak J830s and J630s are o ptimized for organizati ons deploying cost-effective small-to-medium applicat ion clusters, disk-to-disk backup and midrange storage solutions. Figure 1. VTrak J830s front view Figure 2.
Chapter 1: Introduction to VTrak 3 Figure 3. VTrak J830s rear view Figure 4. VTrak J630s rear view The two external SAS ports provide the needed connectivity and band width for large capacity solutions requiring mu ltip le JBOD boxes cascaded together while still providing dual server support and host port failover or aggregati on.
VTrak J830s, J630s Product Manual 4 Architectural Description The VT rak J830s packs up to 24 drives per system, offering industry-leading capacity in just 4U of standard 19-inch rack space. The VTrak J630s supports up to 16 drives per system, in just 3U of standard 19-inch rack space.
Chapter 1: Introduction to VTrak 5 Features and Benefits Feature Benefit 4U or 3U 19-inch wide enclosure Installs easily in any standard rackmount. Supports Serial Attached SCSI disk drives Allows you to use the new dual-port SAS disk drives. Supports Serial A T A disk drives Allows you to use your legacy SA T A disk drives.
VTrak J830s, J630s Product Manual 6 Specifications Drives and Port s Drive Bay Count: J830s, 24 drives. J630s, 16 drives. Supported Disk Drive Interfaces: Serial Attached SCSI (SAS), 6Gb/s and 3Gb/s Serial A T A (SA T A), 3Gb/s and 1.5Gb/s External I/O Ports: SAS host po rt and SAS exp ansion port.
Chapter 1: Introduction to VTrak 7 Environment al Operating T emperature: 10° to 40°C (1 0° to 35°C recommended for SAS drives) Non-operating T emperat ure: -40° to 60°C Operating Humidity: 8% to 80% non-cond ensing. Non-operating Humidity: 8 % to 95% non-conden sing Operating Vibration: 0.
VTrak J830s, J630s Product Manual 8 W arranty and Support W arranty: Three years comple te system limited warranty . Support: 24 x 7 email and phone support (English only). 24 x 7 access to Promise support site to download firmware, utilitie s, and manu als; to obtain comp atibility information and knowledge bulletins.
9 Chapter 2: Inst allation • Unpacking the VT rak (below) • Mounting the VT rak in a Rack (page 1 1) • Inst alling Disk Dr ives (pag e 14) • Making Data Connections (page 19) • Setting Up Se.
VTrak J830s, J630s Product Manual 10 Figure 1. VTrak J630s front view . The J830s is similar Figure 2. VTrak J630s rear view . The J830s is similar Notices W arni ng to User: This is Class A ITE product which might cause radio frequency interference if it is used in a residentia l environment.
Mounting the VTrak in a Rack 11 Mounting the VT rak in a Rack The J830s and J630s subsystems install to the rack using the supplied mounting rails. Y ou can also use your existing rails. Cautions • At least two persons are required to sa fely lift, place, and attach the VT rak unit into a rack system.
VTrak J830s, J630s Product Manual 12 Figure 3. VTrak J630s mounted in a rack with the supplied rails T o install the VTrak s ubsystem into a rack with the suppl ied mounting rails: 1. Check the fit of the mou nting rails in your rack system. See page 13, Figure 4.
Mounting the VTrak in a Rack 13 Figure 4. Rack mount assembly diagra m Inside of post Rack front post Rail attaching screws (not included) Alignmen t pins two on each flange Inside of pos t Rack rear post Front rail Rear rail Support for subsystem Note that only the front rail has a support for the subsystem.
VTrak J830s, J630s Product Manual 14 Installing Disk Drives Y ou can populate the VTrak enclosure with SAS or SA T A disk drives. See the Compatibility List on the Prom ise Webs i te for complete li stings of qualifie d disk drives. For optimal performance, install disk drive s of the same model and capacity .
Installing Disk Drives 15 Inst allin g 3.5-inch Disk Drives T o install your 3.5-inch disk drives: 1. Remove a disk drive carrier . 2. Carefully lay the drive into the drive carrier at the front, so that the screw holes on the sides line up. If you are installing a AAMUX adapters and SA T A disk driv es: First attach the adapter to the drive.
VTrak J830s, J630s Product Manual 16 Figure 7. Drive carrier with 3.5-inch SA T A disk drive and AAMUX Figure 8. Drive carrier with 3.5-inch SAS disk drive SA T A Disk Drive AAMUX adapter Disk Drive m.
Installing Disk Drives 17 Inst allin g 2.5-inch Disk Drives T o install your 2.5-inch disk drives: 1. Attach a bracket to the disk drive. See page 18, Figure 9. • Install only the screws supplied with the bracket. • Insta ll two screws per bracket.
VTrak J830s, J630s Product Manual 18 • Install two screws per drive, two screws per bracket, and two screws per adapter . • Snug each screw . Be careful not to over tighten. 5. Reinstall the drive carrier into the VT rak chassis. 6. Repeat steps 2 through 5 until all of your disk drives are installed.
Making Data Connections 19 Making Data Connections Y ou can configure your VTrak JBOD as: • Basic Direct Attached S torage (DAS) Connection (below) • Cascading DAS Connection (page 20) • Redunda.
VTrak J830s, J630s Product Manual 20 Cascading DAS Connection T o setup a cascading DAS connection: 1. Connect the SAS HBA card in the Host PC to the SAS IN port (with the circle icon) on the first VT rak. See Figure 12. Use a SFF-8088 4X to 4X external SAS cable (supplied with the VT rak).
Making Data Connections 21 The diagram on page 20 shows the VTrak J630s. Connections with the J830s are exactly the same. This completes data and management connections. Go to “Setting Up Serial Cable Connections” on page 23. Redundant Cascadi ng DAS Connection T o setup a redundant cascading DAS connection: 1.
VTrak J830s, J630s Product Manual 22 Figure 13.A redundant cascad ing DAS connection The diagram above shows the VTrak J630s. A connection with the J830s is exactly the same. This completes data and management connections. Go to “Setting Up Serial Cable Connections” on page 23.
Setting Up Serial Cable Connections 23 Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) on your PC to monitor and control the VTrak JBOD. The CLI is explained in “Setting Up the CLI Connection” on page 26.
VTrak J830s, J630s Product Manual 24 Connecting the Power VT rak ships with clip assemblies to secure the power cords. T o secure the power cords: 1. Insert the barbed end of the band into th e hole until it snaps into place. 2. Attach the power cord to the power supply .
Connecting the Power 25 When boot-up is finished and the VT ra k subsystem is functioning normally: • Power and Global enclosure status LEDs display green continuously .
VTrak J830s, J630s Product Manual 26 Setting Up the CLI Connection The VT rak has a Command Line Interface (CLI) to manage all of its functions, including customization. Acce ss the CLI via your PC’s terminal VT100 or ANSI emulation program, such as Micro soft HyperT erminal.
27 Chapter 3: Management • Front Pane l LEDs (below) • Drive Carrier LEDs (p age 28) • Power Supply LED (page 29) • I/O Module LEDs (page 30) • Shutting Down and Restarting the VT rak (page .
VTrak J830s, J630s Product Manual 28 Drive Carrier LEDs There are two LEDs on each drive carrier . Generally speaking, if there is a disk d riv e in the carrier , the Power/Activity LED displays green. If not, the LED remains dark. The Power/Activity LED flashes during drive activity .
Power Supply LED 29 Power Supply LED The LED on the VTrak unit’ s pow er supplies indicate status of the power supply . Figure 3. VTrak power supply LED Under normal conditions, the power supply LED d isplays green.
VTrak J830s, J630s Product Manual 30 T o check a power supply’s inst allation, follow the same procedure as replacing the power supply , except that you reinstal l the original rather than a new on e. In most cases, this action fixes a bad conne ction and allows VTrak to detect the power supply .
Shutting Down and Restarting the VTrak 31 Shutting Down and Restarting the VT rak T o shutdown the VT rak, turn OFF the switch es on both power supp lies. Figure 5. Power switches on VTrak J630s. The J830s is similar T o restart the VT rak, wait at least 30 seconds after shutdown, then turn ON the switches on both power supplies.
VTrak J830s, J630s Product Manual 32 Command Line Interface • Command Set (page 32) • Enclosure Command (page 32) • Making Enclosure Settings (page 35) • Factorydefaults Command (page 37) • .
Command Line Interface 33 Viewing Enclosure Information T o view enclosure information: At the cli> prompt, type enclosure and press Enter . cli>enclosure The system returns: -------------------.
VTrak J830s, J630s Product Manual 34 5 I/O Module2 0.93V 6 I/O Module2 3.21V --------------------- ------------------------------------ ------------------ Expander SAS Address: SAS Base 50 00 15 56 00.
Command Line Interface 35 Making En closure Setti ngs The Enclosure command also enables you to make settin gs: • Viewing Current Settings (page 35) • Setting T emperature Thresholds (page 35) •.
VTrak J830s, J630s Product Manual 36 Setting Therma l Management Thermal Management monitors enclosu re and I/O module temperature and adjusts fan speeds for proper cooling.
Command Line Interface 37 Factorydefault s Command T o reset all subsystem settings to their factory default values: 1. At the cli> prompt, type factoryd efaults and press Enter . cli>factorydefaults The system returns: Do you wish to procee d restoring factory default? (y/n): 2.
VTrak J830s, J630s Product Manual 38 Link Command The Link command displays informati on about SAS data links, including: • Viewing Link S tatus (page 38) • Viewing Link S tatistics (page 39) • Clearing the Error Count (page 41) Viewing Link Status T o view link status: At the cli> prompt, type link and press Enter.
Command Line Interface 39 27 CN#1 SAS 6.0G OK End ---- Rdy 28 CN#2 SAS 6.0G OK End ---- Rdy 29 CN#2 SAS 6.0G OK End ---- Rdy 30 CN#2 SAS 6.0G OK End ---- Rdy 31 CN#2 SAS 6.0G OK End ---- Rdy Phy : PHY ID Port: Port Type Type: SAS or SATA Rate: Rate 1.
VTrak J830s, J630s Product Manual 40 13 Slot14 --------- --------- --------- --------- --------- ---- 14 Slot15 --------- --------- --------- --------- --------- ---- 15 Slot16 --------- --------- ---.
Command Line Interface 41 Clearing the Err or Count T o clear all link error counts: At the cli> prompt, type link -a clear and press Enter . cli>link -a clear T o clear the link error count for a specific Phy: At the cli> prompt, type link -a clear -p < Phy Number > and press Enter .
VTrak J830s, J630s Product Manual 42 The route command displays SAS addresse s that are attached to the SAS ports of the VT rak unit. Three ite ms are reported: • Index – Arbitrary numbers, listed in numerical se quence. • SAS Address – SAS address of the drive or component.
43 Chapter 4: Support This chapter covers the foll owing topics: • Frequently Asked Questions (below) • Contacting T e chnical Support (page 44 ) • Limited W arran ty (page 47) • Returning the Product For Repair (page 49) Frequently Asked Questions What kind of di sk drives can I use wit h VT rak? VT rak su pports 2.
VTrak J830s, J630s Product Manual 44 Can I hot-swap a failed dr ive with a new one? Y es. Disk drives a re hot-swappable on the VTrak unit. Can the VT rak run using just o ne power su pply? Y es, it is possible to run the VTrak unit on a single power supply .
Chapter 4: Support 45 The Netherlands Germany It aly E-mail Support e-Support On-Line Fax Support +31 0 40 256 9463 Attn: T echnical Sup port Phone Support +31 0 40 235 2600 If you wish to write us for support: Promise T echnology Europe B.
VTrak J830s, J630s Product Manual 46 Ta i w a n China E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: T echnical Support Phone Support +886 3 578 2395 ext. 8822 or 8823 If you wish to write us for support: Promise T echnology , Inc.
Chapter 4: Support 47 Limited Warranty Promise T echnology , Inc. (“Pro mise”) warran ts that this product, from the time of the delivery of the product to the origin al end user: a) all component.
VTrak J830s, J630s Product Manual 48 back up or otherwise save important data before installing any product and continue to back up yo ur important data regularly . No other document, statement or representation may be relied on to vary the terms of this limite d warranty .
Chapter 4: Support 49 Returning the Product For Repair If you suspect a product is not working properly , or if you have any question s about your product, contact our T echni cal Support S taf f thro.
VTrak J830s, J630s Product Manual 50 Y ou are responsible for the cost of in surance an d shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty .
51 Appendix A: Miscellaneous • Adding a Second I/O Module (below) • Replacing a Power Supply F an (page 52) Adding a Second I/O Module The VT rak J830s and J63 0s units ship with one o r two I/O modules. If your VT rak came with only one I/O module, you can upgra de by installing a second I/O module.
VTrak J830s, J630s Product Manual 52 The system returns: --------------------- ------------------------------------ ---------- Time Since Power Up : 0 days 0 hours 1 min ute 45 seconds Enclosure : SBB SAS 6G JBOD 3U-1 6 Bay Serial Number : S987123 I/O Module ID : 2 Max I/O Module Cnt : 2 Firmware Version : 6.
Replacing a Power Supply Fan 53 Removing the Fan Assembly T o remove the power supply fan assembly: 1. Shut off the power supply at the switch and unplug the power cord. 2. Loosen the mounting screws, pul l the power supply out of the VT rak enclosure, and place the power s upply on a static-free surface.
VTrak J830s, J630s Product Manual 54 4. Pull the fan assembly out of the power supply . See Figure 2. Figure 2. Pulling the fan assembly from the power supply Power supply Fan assem b ly.
Replacing a Power Supply Fan 55 Inst allin g the Fan Assembly T o install the power supply fan assembly: 1. Insert the new fan assembly into the power supply . Be sure the tab p asses through the locator hole. See Figure 3. Figure 3. T ab in locator hole 2.
VTrak J830s, J630s Product Manual 56.
57 Index Symbols ? command 42 A AAMUX adapter 15, 17, 28, 43 about this manual 1 B BTUs/hour 6 C cable RJ11-to-DB9 9, 23, 26 SAS SFF-8088 9, 20, 21 CE statement 8 clear link error coun t 41 clips, pow.
VTrak J830s, J630s Product Manual 58 I I/O module activity LED 25, 27 add second m odule 51 role (primary/ secondary) 32, 33, 43, 52 status LED 30 invalid D-word count 40 IRAM statement 8 L LEDs disk .
Index 59 serial number, view 33 setting minimum fan speed 36 shutdown 36 temperature 35 thermal managemen t 36 SFF-8088 cable 9, 20, 21 shutdown setting 36 slot number 39, 40 Specifications 6 status d.
VTrak J830s, J630s Product Manual 60.
An important point after buying a device Promise Technology J830SD (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Promise Technology J830SD yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Promise Technology J830SD - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Promise Technology J830SD you will learn all the available features of the product, as well as information on its operation. The information that you get Promise Technology J830SD will certainly help you make a decision on the purchase.
If you already are a holder of Promise Technology J830SD, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Promise Technology J830SD.
However, one of the most important roles played by the user manual is to help in solving problems with Promise Technology J830SD. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Promise Technology J830SD along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
