Instruction/ maintenance manual of the product P5KPL-VM Porter-Cable
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Motherboard P5KPL-VM.
ii E3286 First Edition July 2007 Copyright © 2007 ASUST eK COMPUTER INC. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitt.
iii Contents Notices ......................................................................................................... vi Safety information ..................................................................................... vii P5KPL-VM specications summary .
iv Contents Chapter 2: BIOS setup 2.1 Managing and updating your BIOS ............................................ 2-2 2.1.1 Creating a bootable oppy disk ....................................... 2-2 2.1.2 ASUS EZ Flash 2 utility ...................
v Contents 2.5.4 APM Conguration ....................................................... 2-28 2.5.5 Hardware Monitor ......................................................... 2-29 2.6 Boot menu ......................................................
vi Notices Federal Communications Commission Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference, and • This device must accept any interference received including interference that may cause undesired operation.
vii Safety information Electrical safety • T o prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system. • When adding or removing devices to or from the system, ensure that the power cables for the devices are unplugged before the signal cables are connected.
viii About this guide This user guide contains the information you need when installing and conguring the motherboard. How this guide is organized This manual contains the following parts: • Chapter 1: Product introduction This chapter describes the features of the motherboard and the new technology it supports.
ix Conventions used in this guide T o make sure that you perform certain tasks properly , take note of the following symbols used throughout this manual. T ypography Bold text Indicates a menu or an item to select. Italics Used to emphasize a word or a phrase.
x P5KPL-VM specications summary (continued on the next page) CPU LGA775 socket for Intel ® Core™2 Quad/ Core™2 Extreme / Core™2 Duo / Pentium ® D / Pentium ® 4 / Celeron ® D Processors Compatible with Intel ® 05B/05A/06 processors Supports Intel ® next generation 45nm CPU Intel ® Hyper-Threading T echnology ready ( Refer to www .
xi P5KPL-VM specications summary Internal connectors 2 x U SB 2 .0 con nec tor s sup port s a ddi tio nal 4 U SB 2.0 po rt s 1 x Floppy disk drive connector 1 x IDE connector for two devices 4 x Se.
xii.
1 Product introduction This chapter describes the motherboard features and the new technologies it supports..
1-2 Chapter 1: Product introduction 1.1 Welcome! Thank you for buying an ASUS ® P5KPL-VM motherboard! The motherboard delivers a host of new features and latest technologies, making it another stando.
ASUS P5KPL-VM 1-3 Intel® Core™2 Processor Ready Th is mot her bo ar d s upp or ts th e l ate st I nte l ® Cor e™2 pr oce ss or in th e L GA 77 5 pa cka ge.
1-4 Chapter 1: Product introduction High Denition Audio Enjoy high-end sound quality on your PC! The onboard 6-channel HD audio (High Denition Audio, previously codenamed Azalia) CODEC enables high-quality 192KHz/24-bit audio output, jack-detect feature.
ASUS P5KPL-VM 1-5 1.4 Before you proceed T ake note of the following precautions before you install motherboard components or change any motherboard settings.
1-6 Chapter 1: Product introduction P5KPL-VM R 1.5 Motherboard overview Before you install the motherboard, study the conguration of your chassis to ensure that the motherboard ts into it. Do not overtighten the screws! Doing so can damage the motherboard.
ASUS P5KPL-VM 1-7 1.5.3 Motherboard layout 20.3cm (8in) 24.5cm (9.6in ) DDR2 DIMM_A1 (64 bit,240-pin module) DDR2 DIMM_B1 (64 bit,240-pin module) P5KPL-VM LAN_USB12 AUDIO LGA775 CPU_FAN Super I/O PWR_.
1-8 Chapter 1: Product introduction 1.5.4 Layout contents Slots Page 1. DDR2 DIMM slots 1-16 2. PCI slots 1-24 3. PCI Express x1 slot 1-24 4. PCI Express x16 slot 1-24 Jumper Page 1. Clear RTC RAM (3-pin CLR TC) 1-25 2 . USB device wake-up (3-pin PS2_USBPW) 1-26 Rear panel connectors Page 1.
ASUS P5KPL-VM 1-9 1.6 Central Processing Unit (CPU) The motherboard comes with a surface mount LGA775 socket designed for the Intel ® Core™2 Quad/ Core™2 Extreme/Core™2 Duo/Pentium ® D/Pentium ® 4 and Celeron ® D processors.
1-10 Chapter 1: Product introduction 3. Lift the load lever in the direction of the arrow to a 135º angle. 2. Press the load lever with your thumb (A), then move it to the left (B) until it is released from the retention tab. Retention tab Load lever This side of the socket box should face you.
ASUS P5KPL-VM 1-1 1 5. Position the CPU over the socket, making sure that the gold triangle is on the bottom-left corner of the socket then t the socket alignment key into the CPU notch. Alignment key Gold triangle mark 6. Close the load plate (A), then push the load lever (B) until it snaps into the retention tab.
1-12 Chapter 1: Product introduction Fastener Motherboard hole 1.6.2 Installing the CPU heatsink and fan The Intel ® LGA775 processor requires a specially designed heatsink and fan assembly to ensure optimum thermal condition and performance. T o install the CPU heatsink and fan: 1.
ASUS P5KPL-VM 1-13 3. Connect the CPU fan cable to the connector on the motherboard labeled CPU_F AN. 2. Push down two fasteners at a time in a diagonal sequence to secure the heatsink and fan assembly in place. B A A A B B Do not forget to connect the CPU fan connector! Hardware monitoring errors can occur if you fail to plug this connector .
1-14 Chapter 1: Product introduction 1.6.3 Uninstalling the CPU heatsink and fan T o uninstall the CPU heatsink and fan: 1. Disconnect the CPU fan cable from the connector on the motherboard.
ASUS P5KPL-VM 1-15 5. Rotate each fastener clockwise to ensure correct orientation when reinstalling. Narrow end of the groove Refer to the documentation in the boxed or stand-alone CPU fan package for detailed information on CPU fan installation. The narrow end of the groove should point outward after resetting.
1-16 Chapter 1: Product introduction 1.7 System memory 1.7.1 Overview The motherboard comes with two Double Data Rate 2 (DDR2) Dual Inline Memory Modules (DIMM) sockets. A DDR2 module has the same physical dimensions as a DDR DIMM but has a 240-pin footprint compared to the 184-pin DDR DIMM.
ASUS P5KPL-VM 1-17 1.7.2 Memory congurations Y ou may install 256 MB, 512 MB, 1 GB and 2 GB unbuffered non-ECC DDR2 DIMMs into the DIMM sockets. • Y ou may install varying memory sizes in Channel A and Channel B. The system maps the total size of the lower-sized channel for the dual-channel conguration.
1-18 Chapter 1: Product introduction Qualied V endors Lists (QVL) Size V endor Model Brand Side(s) Part No. A B DIMM support DDR2 667 DIMM support 256MB Kingston KVR667D2N5/256 Elpida SS E2508AB-6E.
ASUS P5KPL-VM 1-19 DDR2 667 1G PSC AL7E8E63B-6E1K PSC DS A3R12E3GEF637BLC5N • • 256MB Nanya NT256T64UH4A1FY -3C Nanya SS NT5TU32M16AG-3C • • 512MB Nanya NT512T64U88A1BY -3C Nanya SS NT5TU64M8A.
1-20 Chapter 1: Product introduction Side(s): SS - Single-sided DS - Double-sided DIMM support: A - Supports one module inserted into any slot as Single-channel memory conguration. B - Supports one pair of modules inserted into the yellow slots as one pair of Dual-channel memory conguration.
ASUS P5KPL-VM 1-21 1.7.3 Installing a DIMM T o install a DIMM: 1. Unlock a DIMM socket by pressing the retaining clips outward. 2. Align a DIMM on the socket such that the notch on the DIMM matches the break on the socket. 3. Firmly insert the DIMM into the socket until the retaining clips snap back in place and the DIMM is properly seated.
1-22 Chapter 1: Product introduction 1.8 Expansion slots In the future, you may need to install expansion cards. The following sub-sections describe the slots and the expansion cards that they support. 1.8.1 Installing an expansion card T o install an expansion card: 1.
ASUS P5KPL-VM 1-23 1.8.3 Interrupt assignments Standard interrupt assignments IRQ Priority Standard Function 0 1 System T imer 1 2 Keyboard Controller 2 — Re-direct to IRQ#9 3 10 Communications Port.
1-24 Chapter 1: Product introduction 1.8.4 PCI slots The PCI slots support cards such as a LAN card, SCSI card, USB card, and other cards that comply with PCI specications.
ASUS P5KPL-VM 1-25 1.9 Jumpers 1. Clear RTC RAM (CLRTC) This jumper allows you to clear the Real T ime Clock (RTC) RAM in CMOS. Y ou can clear the CMOS memory of date, time, and system setup parameters by erasing the CMOS RTC RAM data.
1-26 Chapter 1: Product introduction 2. USB device wake-up (3-pin PS2_USBPW) This jumper allows you to enable or disable the keyboard wake-up feature. Set this jumper to pins 2-3 (+5VSB) to wake up the computer when you press a key on the keyboard (the default is the Space Bar).
ASUS P5KPL-VM 1-27 1.10 Connectors 1.10.1 Rear panel connectors 1. PS/2 mouse port (green). This port is for a PS/2 mouse. 2. Parallel port. This 25-pin port connects a parallel printer , a scanner , or other devices.
1-28 Chapter 1: Product introduction 7. USB 2.0 ports 1 and 2. These two 4-pin Universal Serial Bus (USB) ports are available for connecting USB 2.0 devices. 8. USB 2.0 ports 3 and 4. These two 4-pin Universal Serial Bus (USB) ports are available for connecting USB 2.
ASUS P5KPL-VM 1-29 1.10.2 Internal connectors 1. Floppy disk drive connector (34-1 pin FLOPPY) This connector is for the provided oppy disk drive (FDD) signal cable. Insert one end of the cable to this connector , then connect the other end to the signal connector at the back of the oppy disk drive.
1-30 Chapter 1: Product introduction 3. IDE connector (40-1 pin PRI_IDE) The onboard IDE connector is for the Ultra DMA 100/66/33 signal cable. There are three connectors on each Ultra DMA 100/66/33 signal cable: blue, black, and gray .
ASUS P5KPL-VM 1-31 4. ICH7 Serial A T A connectors (7-pin SA T A1, SA T A2, SA T A3, SA T A4) These connectors are for the Serial A T A signal cables for Serial A T A hard disk drives.
1-32 Chapter 1: Product introduction 6. USB connectors (10-1 pin USB56, USB78) These connectors are for USB 2.0 ports. Connect the USB module cable to any of these connectors, then install the module to a slot opening at the back of the system chassis.
ASUS P5KPL-VM 1-33 8. CPU, chassis and power fan connectors (4-pin CPU_F AN, 3-pin CHA_F AN, 3-pin PWR_F AN) The fan c onnect ors su pport co oling fans o f 350 mA ~ 2000 mA (24 W max.
1-34 Chapter 1: Product introduction 10. Front panel audio connector (10-1 pin AAFP) Th is con nec to r is for a c has sis -mo un te d f ron t pa nel au dio I /O mo dul e t ha t su ppo rts ei th er HD Au di o or leg acy A C’ 97 aud io s tan dar d.
ASUS P5KPL-VM 1-35 • For a fully congured system, we recommend that you use a power supply unit (PSU) that complies with A TX 12 V Specication 2.0 (or later version) and provides a minimum power of 400 W . • Do not forget to connect the 4-pin A TX12V power plug; otherwise, the system will not boot.
1-36 Chapter 1: Product introduction 12. System panel connector (10-1 pin F_P ANEL) This connector supports several chassis-mounted functions. P5KPL-VM R P5KPL-VM System Panel Connector F_PANEL PLED- .
ASUS P5KPL-VM 2-1 2 BIOS setup This chapter tells how to change the system settings through the BIOS Setup menus. Detailed descriptions of the BIOS parameters are also provided.
2-2 Chapter 2: BIOS setup 2.1 Managing and updating your BIOS The following utilities allow you to manage and update the motherboard Basic Input/Output System (BIOS) setup. 1. ASUS EZ Flash 2 (Updates the BIOS in DOS mode using a oppy disk or USB ash disk.
ASUS P5KPL-VM 2-3 Windows ® Vista environment a. Insert a formatted, high density 1.44 MB oppy disk to the oppy disk drive. b. Click from the Windows ® desktop, then select Computer . c. Right-click Floppy Disk Drive then click Format to display the Format 3 1/2 Floppy dialog box.
2-4 Chapter 2: BIOS setup 2.1.3 AFUDOS utility The AFUDOS utility allows you to update the BIOS le in DOS environment using a bootable oppy disk with the updated BIOS le. This utility also allows you to copy the current BIOS le that you can use as backup when the BIOS fails or gets corrupted during the updating process.
ASUS P5KPL-VM 2-5 Updating the BIOS le T o update the BIOS le using the AFUDOS utility: 1. Visit the ASUS website (www .asus.com) and download the latest BIOS le for the motherboard. Save the BIOS le to a bootable oppy disk. 2. Copy the AFUDOS utility (afudos.
2-6 Chapter 2: BIOS setup 2.1.4 ASUS CrashFree BIOS 3 utility The ASUS CrashFree BIOS 3 is an auto recovery tool that allows you to restore the BIOS le when it fails or gets corrupted during the updating process.
ASUS P5KPL-VM 2-7 Recovering the BIOS from the support CD T o recover the BIOS from the support CD: 1. Remove any oppy disk from the oppy disk drive, then turn on the system.
2-8 Chapter 2: BIOS setup Installing ASUS Update T o install ASUS Update: 1. Place the support CD in the optical drive. The Drivers menu appears. 2. Click the Utilities tab, then click Install ASUS Update . See page 2-3 for the Utilities screen menu. 3.
ASUS P5KPL-VM 2-9 3. Select the ASUS FTP site nearest you to avoid network trafc, or click Auto Select . Click Next . Updating the BIOS through the Internet T o update the BIOS through the Internet: 1. Launch the ASUS Update utility from the Windows ® desktop by clicking Start > Programs > ASUS > ASUSUpdate > ASUSUpdate .
2-10 Chapter 2: BIOS setup Updating the BIOS through a BIOS le T o update the BIOS through a BIOS le: 1. Launch the ASUS Update utility from the Windows ® desktop by clicking Start > Programs > ASUS > ASUSUpdate > ASUSUpdate. The ASUS Update main window appears.
ASUS P5KPL-VM 2-1 1 • The default BIOS settings for this motherboard apply for most conditions to ensure optimum performance. If the system becomes unstable after changing any BIOS settings, load the default settings to ensure system compatibility and stability .
2-12 Chapter 2: BIOS setup 2.2.2 Menu bar The menu bar on top of the screen has the following main items: Main For changing the basic system conguration Advanced For changing the advanced system se.
ASUS P5KPL-VM 2-13 2.2.4 Menu items The highlighted item on the menu bar displays the specic items for that menu. For example, selecting Main shows the Main menu items. The other items (Advanced, Power , Boot, T ool, and Exit) on the menu bar have their respective menu items.
2-14 Chapter 2: BIOS setup 2.3 Main menu When you enter the BIOS Setup program, the Main menu screen appears, giving you an overview of the basic system information. 2.3.1 System Time [xx:xx:xx] Allows you to set the system time. 2.3.2 System Date [Day xx/xx/xxxx] Allows you to set the system date.
ASUS P5KPL-VM 2-15 2.3.4 Primary , Third and Fourth IDE Master/Slave While entering Setup, the BIOS automatically detects the presence of IDE devices. There is a separate sub-menu for each IDE device. Select a device item then press <Enter> to display the IDE device information.
2-16 Chapter 2: BIOS setup PIO Mode [Auto] Selects the PIO mode. Conguration options: [Auto] [0] [1] [2] [3] [4] DMA Mode [Auto] Selects the DMA mode. Conguration options: [Auto] SMART Monitoring [Auto] Sets the Smart Monitoring, Analysis, and Reporting T echnology .
ASUS P5KPL-VM 2-17 2.3.6 System Information This menu gives you an overview of the general system specications. The BIOS automatically detects the items in this menu. AMI BIOS Displays the auto-detected BIOS information. Processor Displays the auto-detected CPU specication.
2-18 Chapter 2: BIOS setup Select Screen Select Item Enter Go to Sub-screen F1 General Help F10 Save and Exit ESC Exit 2.4 Advanced menu The Advanced menu items allow you to change the settings for the CPU and other system devices. T ake caution when changing the settings of the Advanced menu items.
ASUS P5KPL-VM 2-19 FSB/CPU External Frequency Synchronization Front Side Bus CPU External Frequency FSB 1066 266 MHz FSB 800 200 MHz FSB 533 133 MHz DRAM Frequency [Auto] Allows you to set the DDR2 operating frequency .
2-20 Chapter 2: BIOS setup USB Functions [8 USB Ports] Allows you to disable or select the different values of the USB functions. Conguration options: [Disabled] [2 USB Ports] [4 USB Ports] [6 USB Ports] [8 USB Ports] USB 2.0 Controller [Enabled] Allows you to enable or disable USB 2.
ASUS P5KPL-VM 2-21 2.4.3 CPU Conguration The items in this menu show the CPU-related information that the BIOS automatically detects. Congure advanced CPU settings Module Version: 3C.0E Manufacturer: Intel Brand String: Genuine Intel(R) CPU 2.80GHz Frequency : 2.
2-22 Chapter 2: BIOS setup Max CPUID V alue Limit [Disabled] Enable this item to boot legacy operating systems that cannot support CPUs with extended CPUID functions. Conguration options: [Disabled] [Enabled] CPU TM function [Enabled] Allows you to enable or disable the CPU internal thermal control function.
ASUS P5KPL-VM 2-23 2.4.4 Chipset The Chipset menu allows you to change the advanced chipset settings. Select an item then press <Enter> to display the sub-menu. Advanced Chipset Settings WARNING: Setting wrong values in below sections may cause system to malfunction.
2-24 Chapter 2: BIOS setup Video Function Conguration Video Function Conguration DVMT Mode Select [DVMT Mode] DVMT/FIXED Memory [256MB] DVMT Mode Select [DVMT Mode] Allows you to select the DVMT Mode. Conguration options: [Fixed Mode] [DVMT Mode] DVMT/FIXED Memory [256MB] Allows you to select the amount of the DVMT/FIXED Memory .
ASUS P5KPL-VM 2-25 2.4.5 Onboard Devices Conguration Congure Win627DHG-A Super IO Chipset Onboard PCIE GbE LAN [Enabled] LAN Option ROM [Disabled] Serial Port1 Address [3F8/IRQ4] Parallel Port A.
2-26 Chapter 2: BIOS setup 2.4.6 PCI PnP The PCI PnP menu items allow you to change the advanced settings for PCI/PnP devices. The menu includes setting IRQ and DMA channel resources for either PCI/PnP or legacy ISA devices, and setting the memory size block for legacy ISA devices.
ASUS P5KPL-VM 2-27 Select Screen Select Item +- Change Option F1 General Help F10 Save and Exit ESC Exit 2.5 Power menu The Power menu items allow you to change the settings for the Advanced Power Management (APM). Select an item then press <Enter> to display the conguration options.
2-28 Chapter 2: BIOS setup 2.5.4 APM Conguration APM Conguration Power Button Mode [On/Off] Restore on AC Power Loss [Power Off] Power On By RTC Alarm [Disabled] Power On By External Modems [Dis.
ASUS P5KPL-VM 2-29 Power On By PS/2 Keyboard [Disabled] Allows you to use specic keys on the keyboard to turn on the system. This feature requires an A TX power supply that provides at least 1A on the +5VSB lead.
2-30 Chapter 2: BIOS setup Select Screen Select Item Enter Go to Sub-screen F1 General Help F10 Save and Exit ESC Exit Chassis Fan Speed [xxxxRPM] or [N/A] or [Ignored] T he o nb oa rd h ar dw ar e mo n i to r au to ma ti ca ll y de te c ts a nd d is pl ay s th e ch a s si s fa n sp ee d i n ro ta ti on s pe r mi nu te ( RP M) .
ASUS P5KPL-VM 2-31 2.6.2 Boot Settings Conguration Select Screen Select Item +- Change Option F1 General Help F10 Save and Exit ESC Exit Boot Settings Conguration Quick Boot [Enabled] Full Scree.
2-32 Chapter 2: BIOS setup If you forget your BIOS password, you can clear it by erasing the CMOS Real T ime Clock (RTC) RAM. See section “1.9 Jumpers” for information on how to erase the RTC RAM. Hit ‘DEL’ Message Display [Enabled] When set to Enabled, the system displays the message “Press DEL to run Setup” during POST .
ASUS P5KPL-VM 2-33 After you have set a supervisor password, the other items appear to allow you to change other security settings. User Access Level [Full Access] This item allows you to select the access restriction to the Setup items.
2-34 Chapter 2: BIOS setup 2.7 Tools menu The T ools menu items allow you to launch special functions. Select an item then press <Enter> to display the sub-menu. Select Screen Select Item +- Change Field Enter Go to Sub Screen F1 General Help F10 Save and Exit ESC Exit v02.
ASUS P5KPL-VM 2-35 Exit system setup after saving the changes. F10 key can be used for this operation. Select Screen Select Item Enter Go to Sub-screen F1 General Help F10 Save and Exit ESC Exit Exit & Discard Changes Select this option only if you do not want to save the changes that you made to the Setup program.
2-36 Chapter 2: BIOS setup.
ASUS P5KPL-VM 3-1 3 Software support This chapter describes the contents of the support CD that comes with the motherboard package..
3-2 Chapter 3: Software support If Autorun is NOT enabled in your computer , browse the contents of the support CD to locate the le ASSETUP .EXE from the BIN folder .
ASUS P5KPL-VM 3-3 3.2.2 Drivers menu The drivers menu shows the available device drivers if the system detects installed devices. Install the necessary drivers to activate the devices. ASUS InstAll-Drivers Installation Wizard Installs the ASUS InstAll-Drivers Installation Wizard.
3-4 Chapter 3: Software support 3.2.3 Utilities menu The Utilities menu shows the applications and other software that the motherboard supports. ASUS InstAll-Installation Wizard for Utilities Installs all of the utilities through the Installation Wizard.
ASUS P5KPL-VM 3-5 3.2.4 ASUS Contact information Click the Contact tab to display the ASUS contact information. Y ou can also nd this information on the inside front cover of this user guide.
3-6 Chapter 3: Software support.
A CPU features The Appendix describes the CPU features and technologies that the motherboard supports..
A-2 Appendix: CPU features A.1 Intel ® EM64T • The motherboard is fully compatible with Intel ® Pentium ® 4 LGA775 processors running on 32-bit operating systems. • The motherboard comes with a BIOS le that supports EM64T . Y ou can download the latest BIOS le from the ASUS website (www .
ASUS P5KPL-VM A-3 A.2.2 Using the EIST T o use the EIST feature: 1. Tu rn on the co mp ut er, th en en ter th e B IOS Se tup . 2. Go to th e A dva nc ed Me nu, hi gh lig ht CPU Co ng ura tio n, then press <Enter>. 3. Set the Intel(R) SpeedStep T echnology item to [Automatic], then press <Enter>.
A-4 Appendix: CPU features A.3 Intel ® Hyper-Threading Technology • The motherboard supports Intel ® Pentium ® 4 LGA775 processors with Hyper-Threading T echnology . • Hy per -Thr ead ing Te chn ol ogy is sup por ted und er Win dow s ® XP/2003 Server and Linux 2.
An important point after buying a device Porter-Cable P5KPL-VM (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Porter-Cable P5KPL-VM yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Porter-Cable P5KPL-VM - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Porter-Cable P5KPL-VM you will learn all the available features of the product, as well as information on its operation. The information that you get Porter-Cable P5KPL-VM will certainly help you make a decision on the purchase.
If you already are a holder of Porter-Cable P5KPL-VM, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Porter-Cable P5KPL-VM.
However, one of the most important roles played by the user manual is to help in solving problems with Porter-Cable P5KPL-VM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Porter-Cable P5KPL-VM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
