Instruction/ maintenance manual of the product SoundPoint IP 500 Polycom
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Polycom IP 500/501 User Guide Polycom IP 500/501 User Guide.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 2 of 13 T able of Contents Table of Conten ts ..... ..... .... ..... ..... .... ..... ....... .... ..... ..... .... ..... ..... .... ..... .... ........ ..... ..... ....
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 3 of 13 Introduction The purpose of this document is to inform VoicePipe users how use the Polycom IP500/501 Phone with VoicePipe. Each feature available with the VoicePipe Professional Seat will be described along with instructions on how to use the feature.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 4 of 13 The V oicePipe T oolbar The VoicePipe Toolbar can be used to configure calling features such as do-not-disturb and call forward, and can also be used for a wide variety of click to call features.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 5 of 13 Feature Functionality Account Cod es - Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned. Using the Feature 1.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 6 of 13 Splitting a Conference Call 1. To split the existing conference call, press the SPLIT soft key.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 7 of 13 Using the Feature Activate: 1. GO OFF HOOK 2. Press *76 3. Follow the IVR instructions.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 8 of 13 Call Pickup This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in the same ‘pickup group’ with the user activating the feature.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 9 of 13 3. Press the SEND soft key. 4. When the second party picks up you may consult with them. 5. Press the TRNSFER soft key to transfer the call. 6. Press the CANCEL soft key to return to the first caller without transferring the call.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 10 of 13 Caller ID Blocking Per Call Allow users to block their caller ID on a call-by-call basis. Using the Feature 1. GO OFF HOOK . 2. Press *67 . You will hear a stutter dial tone then a normal dial tone.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 11 of 13 2. Using the DISPLAY CONTROL keys, select the individual LINE that you want to place in Do Not Disturb mode and then press the SELECT soft key, or press the SET ALL soft key to select all lines.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 12 of 13 Extended Functionali ty 1. GO OFF HOOK 2. Press *07 . Push-to-Talk Provides intercom-like functionality. This feature allows a user to dial another station where the system will request the destination station to automatically answer.
Polycom IP 500/501 User Guide VoicePipe Communications IP 500/501 User Guide Page 13 of 13 3. Using the KEYPAD Enter the Speed Dial 8 Code 2-9 plus the NUMBER you want to associate w ith it and then press the # key. 4. The IVR will notify you whether or not the programming was successful.
An important point after buying a device Polycom SoundPoint IP 500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom SoundPoint IP 500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom SoundPoint IP 500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom SoundPoint IP 500 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom SoundPoint IP 500 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom SoundPoint IP 500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom SoundPoint IP 500.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom SoundPoint IP 500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom SoundPoint IP 500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
