Instruction/ maintenance manual of the product SoundPoint IP 301 Polycom
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User Guide SoundP oint ® IP 301 SIP 2.2 USER GUIDE SoundPoint ® IP 301 SIP July , 2007.
Contents Introduction ............................................... 1 Par ts List ................................................... 1 Installing SoundPoint ® IP 301 SIP .................. 2 Connecting Network and Power Source ....................
V oice Mail ............................................................................ 16 Distinctive Ringing / Call T reatment ..................................... 16 Phone Reboot ...................................................................
1 Thank you for choosing the SoundPoint ® IP 301 SIP . This unit provides b usiness telephony features and functions such as Multiple Call Appearances, Call Hold, T ransfer , and Conference over an IP network. In this User Guide you will find e verything you need to quickly use your ne w phone.
2 Installing SoundPoint ® IP 301 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP 301 SIP phone. If you require additional information or assistance with your ne w phone, please contact your sys- tem administrator .
3 Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone.
4 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS H o ld M en u R e di al D o N o t D i s t u r b 1 3 5 4 6 8 7 9 0 * ABC 2 DEF MNO JKL GHI TUV WXYZ OPER PQRS H o l d M en u R e di al D o N o t D i s t u r b Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your phone.
5 F eature K ey Description H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t D i s t u r b ABC 2 1 DE .
6 Using SoundPoint ® IP 301 SIP Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the handset. 2. Dial the desired number. Using Listen Mode: 1.
7 Ans wering a Call Using the Handset: Pick up the handset. Using Listen Mode: Press the Answer soft ke y or the line key ( ). Using the Headset: Pressing H o l d D e l S e l C o n f e r e n c e 1 3 D.
8 General Key Use T o na vigate through menus and to enter data, these are useful tips: 1. Use and or the Next and Prev soft ke ys to scroll through lists.
9 T r ansfer ring a Call A blind transfer (without consulta- tion) can also be supported by pr ess- ing the Blind soft ke y . 1. During a call, press the T rnsfr soft ke y (the active call is placed on hold).
10 Y ou can congure your phone so that all incoming calls are forwarded to another party (known as static forwarding). Y ou can also forward calls while the phone is ringing (known as dynamic forwarding). All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone.
1 1 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l C o n f e r e n c e F o r w a r d T r a n s f e r C .
12 Display Contrast T o adjust the contrast on the display to a comfortable le vel: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P.
13 Contact List In addition to a directory of missed, placed, or recei ved calls, the phone can store a local directory of 200 or more contacts*. Y ou can add, delete, edit, dial, or search for any contact in this list through just a fe w key strokes.
14 Multiple Lines Y our SoundPoint ® IP 301 SIP can support up to two lines, each associated with its o wn line ke y . Lines can be configured for priv ate or shared lines. T ypically , the top-most line ke y is reserved for the principal directory number of the phone.
15 Multiple Call Appear ances Each line on the phone can be configured to hav e one or more call appearances. More than one call appearance is useful if there is an acti ve call and an incoming call arri ves on the same line. In the example sho wn, there is in an outbound call with Bob Smith.
16 V oice Mail * V oice Mail is an optional featur e configured on the server and may not be supported on your particular system. Contact your system adminis- trator to find out. † Scr een options may vary with server-based application. V oice Mail can be accessed with a single ke y press.
17 Phone R eboot Periodically , the phone may require a user reboot. Reasons for this include accepting a ne w configuration or new software. There are two ways to reboot the phone: ► Simultaneo.
18 Presence / Status / Buddy Lists The phone combines interacti ve message services and status monitoring to comple- ment a traditional messaging application such as email. Li ve interaction within a pool of phones is possible by monitoring the “presence” of the parties in volv ed.
19 T o view and change Presence settings: 1. Press H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e.
20 No Dial-T one V erify power is correctly applied to the SoundPoint ® IP 301 SIP phone: • Check that the display is illuminated. • Mak e sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
21 • As “No Display” abov e. No Audio on Headset V erify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
22 that to which the recei ver is con- nected. 4. Consult the dealer or an e xperience radio/TV technician for help. • Reboot the phone to attempt re-regis- tration with the server .
23 Plugs Acts as Disconnect De vice The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appar eil est branc hé doit êtr e installée près de l’équipement et doit toujours êtr e facilement accessible.
24 Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is recei ved by Polycom.
25 AND ITS SUPPLIERS ANY LIABILITY , WHETHER B ASED IN CONTRA CT OR TOR T (INCLUDING NEGLIGENCE), FOR INCIDENT AL, CONSEQUEN- TIAL, INDIRECT , SPECIAL, OR PUNITIVE D AMA GES OF ANY KIND, OR FOR LOSS O.
26 without limitation the rights to use, copy , modify , merge, publish, distrib ute, subli- cense, and/or sell copies of the Software, and to permit persons to whom the Soft- ware is furnished to do .
Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA ©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies.
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If you already are a holder of Polycom SoundPoint IP 301, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom SoundPoint IP 301.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom SoundPoint IP 301. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom SoundPoint IP 301 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
