Instruction/ maintenance manual of the product SIP 3.0.2 Polycom
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April, 2008 Edition 1725-11530-300 Rev. A2 SIP 3.0.2 Administrator’ s Guide for the SoundPoint ® IP/SoundStation ® IP Family SIP 3.0.2.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
iii About This Guide The Administrator’s Guide for the SoundPoint IP / SoundStation IP family is for administrators who need to c onfigure, customize, manage, and troubleshoot SoundPoint IP / SoundSta tion IP phone systems.
Administrator’ s Guide SoundPoint IP / SoundStation IP iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Introducing the SoundPoint IP / So undStation IP Family . . . 1–1 SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’ s Guide SoundPoint IP / SoundStation IP vi Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Called Party Id entification . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts vii Multilingual User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29 Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30 Synthesized Call Progress Tones .
Administrator’ s Guide SoundPoint IP / SoundStation IP viii Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts ix Feature <feature/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–83 Resource <res/> . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–84 Microbrowser <mb/ > .
Administrator’ s Guide SoundPoint IP / SoundStation IP x Assigning a VLAN ID Using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–16 Parsing Vendor ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–17 D Third Party Software .
1 - 1 1 Introducing the SoundPoint IP / SoundStation IP Family This chapter introduces the SoundPoint IP / SoundStation IP family, which is supported by the software described in this guide .
Administrator’ s Guide SoundPoint IP / SoundStation IP 1 - 2 SoundPoint IP Desktop Phones This section describes the current SoundPoint IP deskto p phones. For individual guides, refer to the product literature ava ilable at http://www.polycom.com/support/voi ce/ .
Introducing the SoundPoint IP / SoundStation IP Family 1 - 3 • SoundPoint IP 430 • SoundPoint IP 501 • SoundPoint IP 550 /560.
Administrator’ s Guide SoundPoint IP / SoundStation IP 1 - 4 • SoundPoint IP 600 /601 • SoundPoint IP 650 SoundStation IP Conference Phone This section describes the current SoundPoint IP confer ence phone. For individual guides, refer to the product literature ava ilable at http://www.
Introducing the SoundPoint IP / SoundStation IP Family 1 - 5 The currently supported conference phone is : • SoundStation IP 4000 Key Features of Y our SoundPoint IP / SoundStation IP Phones The key.
Administrator’ s Guide SoundPoint IP / SoundStation IP 1 - 6 — Application flexibil ity for call management and new telephony applications • Large LCD — Easy-to-use, easily readable and intuit.
2 - 1 2 Over view This chapter provides an overview of the Session Initiation Protocol (SIP) application and how the phones fit into the network configuration. SIP is the Internet Engineerin g Task Force (IETF) standard for multimedia conferencing over IP.
Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 2 System on page 4-1 . To troubleshoot any problems with your SoundPoint IP / SoundStation IP phones on the network, refer to Troubleshooting Your SoundPoint IP / SoundStation IP Phones on page 5-1 .
Over view 2 - 3 Session Initiation Protocol Application Architecture The software architecture of SIP appl ication is made of 4 basic components: • BootROM —loads first when the phone is powered o.
Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 4 5. Download the master configuration file. This file is either called <MAC-address>.cfg or 000000000000.cfg . This file is used by the both the bootROM and th e application for a list of other files that are needed for the operation of the phone.
Over view 2 - 5 2. Controls all aspects of the phone after it has restarted. 3. Uploads log files. BootROM and Application Wrapper Both the bootROM and the application ru n on multiple platforms (meaning all previously released vers ions of hardware that are still suppor ted).
Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 6 Application Configuration Files Typically, the files are arranged in th e following manner although par ameters may be moved around within the files and the filenames themselves can be changed as needed.
Over view 2 - 7 The following figure shows one possible layout of the central provisioning method. Manual Configuration When the manual configur ation method is employed, any changes made are stored in a configuration ov erride file.
Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 8 • Ring tones • Synthesized tones • Contact directories A vailable Features This section provides information the fe atures availabl.
Over view 2 - 9 — Connected Party Identification —The identity of the party to which the user has connected is displayed and logged, if the name is provided by the call server. — Context Sensitive Volume Control —The volume of user interface sound effects, such as the ringer, an d the receive volume of call audio is adjustable.
Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 10 — Message Waiting Indication —The phone will flas h a message-waiting indicator (MWI) L ED when instant mess ages and voice messages are waiting. — Microphone Mute —When the microphone mute feature is activated, visual feedback is provided.
Over view 2 - 11 — Multilingual User Interface —All phones except SoundPoint IP 301 have multilingual user int erfaces. — Multiple Call Appearances —The phone supports multiple concurrent calls. The hold feature can be used to pause activity on one call and switch to another call.
Administrator’ s Guide SoundPoint IP / SoundStation IP 2 - 12 — Background Noise Suppression —Designed primarily for hands-free operation, reduces background noise to enhance communication in noisy environments. — Comfort Noise Fill —Designed to help provide a consistent noise level to the remote user of a hands-free call.
3 - 1 3 Setting up Y our System Your SoundPoint IP / SoundS tation IP SIP phone is desi gned to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting up your SoundPoint IP / SoundStation IP phones.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 2 Setting Up the Network Regardless of whether or not you will be installing a ce ntrally provisioned system, you must perform basic TCP/IP network setup, such as IP addres s and subnet mask configuration, to get your organization’s phones up and running.
Setting up Y our System 3 - 3 For more information on DHCP options, go to http://www.ietf.org/rfc /rfc2131.txt?number=2131 or http://www.ietf.org/rfc/r fc2132.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 4 Suppor ted Provisioning Protocols The bootROM performs the provisi oning functions of downloading configuration files, upl oading and do wnloading the configuration override file and user directory, and downloading the dictionary and uplo ading log files.
Setting up Y our System 3 - 5 For downloading the bootROM and application images to the phone, the secure HTTPS protocol is not available. To guarantee software integrity, the bootROM will only download crypto graphically signed b ootROM or application images.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 6 Main Menu The following configuration parameters can be modified on the main setup menu: Name Possible V alues Description DHCP Client Enabled, Disable d If enabled, DHCP will be used to obtain the parameters discussed in DHCP or Manual TCP/IP Setup on page 3-2 .
Setting up Y our System 3 - 7 DHCP Menu The DHCP menu is accessible only when the DHCP client is enabled . The following DHCP config ur ation parameters can be modified on the DHCP menu: Note A parameter value of “???” indicates that the parameter has not yet been set and saved in the phone’s configuration.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 8 Boot Server (continued) 1=Custom The phone will l ook for the option number specified by th e Boot Server Option parameter (below), and the type specified by the Boot Server Option T ype p arameter (below) in the response received from the DHCP server .
Setting up Y our System 3 - 9 Ser ver Menu The following server configuration para meters can be modified on the Server menu: VLAN Discovery 0=Disabled (default) No VLAN discovery thro ugh DHCP . 1=Fixed Use predefined DHCP vendor- specific option values of 128, 144, 157 and 1 91.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 10 Server Address dotted-decimal IP address OR domain name string OR URL All addresses can be followed by an optional directory and optional file name.
Setting up Y our System 3 - 11 Ethernet Menu The following Ethernet configuration parameters can be modified on the Ethernet menu: Note The Server User a nd Server Password parameters should be change d from the default values. Note that for i nsecure protocols the user chosen should have very few privileges on the server .
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 12 Syslog Menu Syslog is a standard for forwarding log messages in an IP network. The term "syslog" is ofte n used for both the ac tual syslog protocol, as well as the application or library se nding syslog messages.
Setting up Y our System 3 - 13 Multiple boot servers can be configured by having the boot server DNS name map to multiple IP addresses. The defa ult number of boot servers is one and the maximum number is eight. The following protocols are supported for redundant boot servers: HTTPS, HTTP, and FTP.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 14 delete, write, and read permissions. Th e phone will still function without these permissions, but will not be able to upload fi les. The files downloaded from the server by the phone should be made read-only.
Setting up Y our System 3 - 15 the phone needs to read, such as the a pplication executable and the standard configuration files, shou ld be made read-only through file server file permissions. Deploying Phones From the Boot Ser ver You can successfully deploy SoundPoint IP and SoundStation IP phones from one or more boot servers.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 16 2. (Optional) Create new configur ation file(s) in the style of sip.cfg by performing the following steps: For more information, especially on the SIP server address, refer to SIP <SIP/> on page A-10 .
Setting up Y our System 3 - 17 4. Reboot the phones by pressing the reboot multiple key combination. For more information, refer to Multiple Key Combinatio ns on page C-9 . The bootROM and SIP application modify the APPLICATION APP_FILE_PATH a ttribute of t he <Ethernet address>.
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 18 Suppor ting SoundPoint IP and SoundStation IP Phones T o automatic ally update: 1. Back up old application and configuration files. The old configuration can be easily re stored by reverting to the backup files.
Setting up Y our System 3 - 19 The phones can be configured to periodically poll the boot server to check for changed configuration files or applicat io n executable. If a change is d etected, the phone will reboot to download the change. Refer to Provisioning <pro v/> on page A-81 .
Administrator’ s Guide SoundPoint IP / SoundStation IP 3 - 20 CONFIG_FILES="[PHONE_MAC_ADDRESS ]-user.cfg, phone1.cfg, sip.cfg" CONFIG_FILES_SPIP500="[PHONE_MAC _ADDRESS]-user.cfg, phone1_212.cfg, sip_212.cfg" CONFIG_FILES_SPIP300="[PHONE_MAC _ADDRESS]-user.
4 - 1 4 Configuring Y our System After you set up your SoundPoint IP / SoundStation IP phones on the network, you can allow users to plac e and answer calls using the default configuration, however, you may be requ ire some basic changes to optimize your system fo r best results.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 2 • Connected Party Identification • Context Sensitive Volume Control • Customizable Audi o Sound Effects • Message Waiting Indicat.
Configuring Y our System 4 - 3 Call Log The phone maintains a call log. The lo g contains call information such as remote party ide ntification, t ime and date , and call duration. It can be used to redial previous outgoing calls, return incoming calls, an d save contact information from call log entries to the contact directory.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 4 Called Par ty Identification The phone displays and logs the identity of the remote party specified for outgoing calls. This is the party th at the user intends to connect with. There are no related configuration changes.
Configuring Y our System 4 - 5 Configuration changes can performe d centrally at the boot server: Connected Par ty Identification The identity of the remote party to wh ich the user has conn ected is displaye d and logged, if the name and ID is prov ided by the call server.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 6 Configuration changes can performed cent rally at the boot server or locally: Message W aiting Indication The phone will flash a message-waiting indicator (MWI ) LED when instant messages and voice messages are waiting.
Configuring Y our System 4 - 7 Distinctive Ringing There are three options for distinctive ringing: 1. The user can select the ring type for each line. This option has the lowest priority. 2. The ring type for specific callers can be assigned in the contact directory.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 8 Do Not Disturb A Do Not Disturb (DND) feature is availa ble to temporarily stop all incoming call alerting. Calls can opti onally be treated as though the phone is busy while DND is enabled.
Configuring Y our System 4 - 9 Handset, Headset, and Speakerphone SoundPoint IP phones come standar d with a handset and a dedicated connector is provided for a headset (not supplied). The SoundPoint IP 320, 330, 430, 500, 501, 550, 560, 600, 6 01, and 650 desktop phones and SoundStation IP 4000 conference phone are full-duplex speakerphones.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 10 The directory is the central database for several other features including speed-dial, distincti ve incoming call treatment, presence, and instant messaging.
Configuring Y our System 4 - 11 <item> <ln>Doe</ln> <fn>John</fn> <ct>1001</ct> <sd>1</sd> <rt>1</rt> <dc/> <ad>0</ad> <ar>0</ar> <bw> 0</bw> <bb>0</bb> </item> .
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 12 Local Digit Map The phone has a local digit map feature to automate the setup phase of number-only calls. When properly config ured, this feature eliminates the need for using the Dial or Send soft key when making outg oing calls.
Configuring Y our System 4 - 13 Configuration changes can performed cent rally at the boot server or locally: Microphone Mute A microphone mute feature is provide d. When activated, visual feedback is provided. This is a local function and cannot be over ridden by the network.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 14 Configuration changes can performed cent rally at the boot server or locally: Time and Date Display The phone maintains a local clock and calendar. Time and date can be displayed in certain operating mode s such as when the phone is idle and during a call.
Configuring Y our System 4 - 15 Idle Display Animation All phones except the SoundPoint IP 301 can display a customized animation on the idle display in addition to the time and date. For example, a company logo could be dis played (refer to Addi ng a Background Logo on page C-5 ).
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 16 AC power adapter or can be line-powered (power supplied through the signaling or idle pairs of the LAN Ethe rnet cable). Line powering typically requires that the phone plugs directly into a dedicated LAN jack.
Configuring Y our System 4 - 17 d For the bitmaps, enter a bitmap file name and put the file on the boot server. For example: bg.gf.gray.3.name=”polycom .bmp” The default size for bitmaps is 320 x 160. Smaller bitmaps will be centered and a white border added.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 18 Configuration changes can performed cent rally at the boot server or locally: Call T ransfer Call transfer enables the user (party A) to move an existing ca ll (party B) into a new call between party B and another user (party C) selected by party A.
Configuring Y our System 4 - 19 Local / Centralized Conferencing The phone can conference together the local user with the remote parties of a configurable number of independent ca lls by using the phone’s local audio processing resources for the audio bridging.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 20 Call For ward The phone provides a flexible call forw arding feature to forward calls to another destination.
Configuring Y our System 4 - 21 Configuration changes can performed cent rally at the boot server or locally: Directed Call Pick-Up Calls to another phone can be pic ked up by dialing the extension of the other phone. This feature depends on support from a SIP server.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 22 Configuration changes can performe d centrally at the boot server: Call Park/Retrieve An active call can be parked, and the pa rked call can be retrieved by another phone. This feature depends on support from a SIP server.
Configuring Y our System 4 - 23 • Instant Messaging • Multilingual User Interfa ce • Downloadable Fonts • Synthesized Call Progress Tones • Microbrowser • Real-Time Transport Protocol Port.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 24 • The phone keys without removable key caps cannot be remapped. These include: — Any keys on the dial pad — Volume control — Han.
Configuring Y our System 4 - 25 Multiple Call Appearances The phone supports multiple concurrent ca lls. The hold feature can be used to pause activity on one call and switch to another call. The number of concurrent calls per line key is configu rable.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 26 Configuration changes can performed cent rally at the boot server or locally: Bridged Line Appearance Calls and lines on multiple phones can be logically related to each other. A call that is active on one phone will be pres ented visually to phones that share that line.
Configuring Y our System 4 - 27 simultaneously. This feature i s depend ent on support from a SIP server that binds the appearances together logicall y and looks after the necessary state notification s and performs an access c ontrol function. For more information, refer to Bridged Line Appearance Sig naling on page B- 10 .
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 28 Configuration changes can performe d centrally at the boot server: Customizable Fonts and Indicators The phone’s user interface can be customized by changing the fonts and graphic icons used on the display and th e LED indicator patterns.
Configuring Y our System 4 - 29 message or by initiating a new dial og. The destination for new dialog messages can be entered manually or se lected from the contact directory, the preferred method. There are no related configuration changes. Multilingual User Inter face The system administrato r or the user can select the language.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 30 Downloadable Fonts New fonts can be loaded onto the phone. For guidelines on downloading fonts, refer to Fonts <font/> on page A-66 .
Configuring Y our System 4 - 31 Configuration changes can performed cent rally at the boot server or locally: Real-Time T ranspor t Protocol Por ts The phone is compatible with RFC 1889 - RTP: A Transport Protocol for Real-Time Applications - and the upda t ed RFCs 3550 and 3551.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 32 Configuration changes can performed cent rally at the boot server or locally: Network Address T ranslation The phone can work with certain types of network address translation (NAT).
Configuring Y our System 4 - 33 The SoundPoint IP phones can be config ured to interface with a corporate directory server that supports the Li ghtweight Dire ctory Access Protocol (LDAP) version 3. (Microsoft’s Active Directory is included.) Both corporate directories that support server-side so rting and those that do not not are supported.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 34 Corporate Director y LDAP Attributes The entry attributes in the corporate directory are mapped through sip.
Configuring Y our System 4 - 35 dir.corp.filterPrefix=”(objectcl ass=person)” dir.corp.attribute.1.name=”sn” dir.corp.attribute.1.label=”Last Name” dir.corp.attribute.1.type=”last_ name” dir.corp.attribute.1.filter=”” dir.corp.attribute.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 36 Configuration changes can be perfor med centrally at the boot server: V oice Mail Integration The phone is compat ible with voice mail servers. The subscri be contact and callback mode can be configured per user /registration on the phone.
Configuring Y our System 4 - 37 Multiple Registrations The SoundPoint IP 301, 320, 330, and 430 support a maximum of two registrations, the SoundPoint IP 501 supp orts three, the SoundPoint IP 550 and 560 supports four, and the SoundPoint IP 600, 601, and 650 support 6.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 38 Automatic Call Distribution The phone allows automatic call dist ribution (ACD) login and logout.
Configuring Y our System 4 - 39 The phone also supports ACD agent avai lable and unavailable. This feature depends on support from a SIP server. Configuration changes can performe d centrally at the b.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 40 Configuration changes can performe d centrally at the boot server: DNS SIP Ser ver Name Resolution If a DNS name is given f or a proxy/regis trar address, the IP address(es) associated with that name will be discov ered as specified in RFC 3263.
Configuring Y our System 4 - 41 timeout defined in RFC 3261. If it is not the last server in the list, the maximum number of retries using the configurable retry timeout is used. For more information, refer to Server <server/> on page A-7 and Registration <reg/> on page A-89 .
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 42 Phone Operat ion for Regi stration After the phone has booted up, it will register to all the serve rs that are configured. Server 1 is the primary server and supports greater SIP functionality than any of servers.
Configuring Y our System 4 - 43 Presence The Presence feature allows the phone to monitor the status of other users/devices and allows other users to monitor it. The status of monitor ed users is displayed visually and is updated in real time in the Buddies display screen or, for speed dial entries, on the phone’s idle display.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 44 Configuration changes can performe d centrally at the boot server: Configuration File Examples SoundPoint IP phones can be deployed in two basic methods. In the first method, Microsoft Live Communications Server 2005 serves as the call server and the phones have a single registration.
Configuring Y our System 4 - 45 d For the feature.2.name = messaging attribute, set feature.2.enabled to 1. e Locate the voIpProt parameter. Set the voIpProt.server.x.transport attribute to TCPpreferred or TLS. Your selection depends on the LCS configuration.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 46 l Save the modified phone1.cfg configuration file. T o set up a dual registration with Micr osoft Live Communications Ser ver 2005 as the presence ser ver: 1. (Optional) Modify the sip.cfg configuration file as follows: a Open sip.
Configuring Y our System 4 - 47 k Locate the roaming_privacy attribute. l Set the roaming_privacy.reg element to the num ber corre sponding to the LCS registration. For example, roaming_privacy.reg = 2 Refer to Roaming Privacy <roaming_privacy/> on page A-104 .
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 48 Jitter Buf fer and Packet Error Concealment The phone employs a high-performance jitter buffer and packet e rror concealment system designed to mitiga te packet inte r-arrival jitter and out-of-order or lost (lost or excessivel y delayed by the network) packets.
Configuring Y our System 4 - 49 DTMF T one Generation The phone generates dual tone multi-fr equency (DTMF) tones in response to user dialing on the dial pad. These to nes are transmitted in the real-time transport protocol (RTP) streams of conne cted calls.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 50 For more information, refer to Acoustic Echo Cancellation <aec/> on page A-34 , Acoustic Echo Suppression <aes/> on page A-41 , and Background Noise Suppression <ns/> on page A-42 .
Configuring Y our System 4 - 51 Background Noise Suppression Background noise suppression (BNS) is designed primarily for h ands-free operation and reduces background noise to enhance communication in noisy environments. There are no related configuration changes.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 52 IEEE 802.1p/Q The phone will tag all Ethe rnet packets it transmits with an 802.1Q VLAN header for one of the following re asons: • Wh.
Configuring Y our System 4 - 53 The RTCP XR packets are complaint with RFC 3611 - RTP Control Extended Reports (RTCP XR). The packets are sent to a report collector as specified in draft RFC draft-ietf_sipping_rtcp-summary-02.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 54 Configuration changes can performed cent rally at the boot server or locally: Custom Cer tificates The phone trusts ce rtificates issue d by widely recognized certificate authorities when trying to establis h a connection to a boot server for application provisioning.
Configuring Y our System 4 - 55 Configuration changes can performe d centrally at the boot server: Configuration File Encr yption Configuration files (excluding the ma ster configuration file), contact directories, and configuration over ride files can all be encrypted.
Administrator’ s Guide SoundPoint IP / SoundStation IP 4 - 56 The phone’s local user interface also permits many application settings to be modified, such as SIP server address, ri ng type, or regional settings such as time/date format and language.
5 - 1 5 T roubleshooting Y our SoundPoint IP / SoundStation IP Phones This chapter provides you with some tools and techniques for troubleshooting SoundPoint IP / SoundStation IP p hones and installations. The phone can provide feedback in the form of on-scre en error messages, status i ndicators, and log files for troubleshooting issues.
Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 2 Error Messages There are several different error messages that can be displayed on the phone when it is booting.
T roubleshooting Y our SoundPoint IP / SoundStation IP Ph ones 5 - 3 Not all configuration files were present on the ser ver Similarly, a mess age about configur ati on files not being present, means that the phone was able to reach the boot server , but that it was not able to find all the necessary files.
Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 4 Blinking Time If the phone has not been able to contact the SNTP server or if one has not been configured, the date/ time display will flash until this is fixed. If an SNTP is not available, the data/time display can be tu rned off so that the flashing display is not a distraction.
T roubleshooting Y our SoundPoint IP / SoundStation IP Ph ones 5 - 5 MAC address 00f4f200360 b. The bootROM log file is uploaded to the boot server after every r eboot. The application log file is uploaded periodically or when the local copy reaches a predetermined size.
Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 6 • log.render.file.upload.appen d.sizeLimit —Controls the maximum size of log files on the b oot server (default=512 kb) • log.
T roubleshooting Y our SoundPoint IP / SoundStation IP Ph ones 5 - 7 For more information, refer to Multiple Key Combinations on page C-9 . When the log files are manually uploaded , the word “now” is inserted into the name of the file, for example, 0004f200360b-now-boot.
Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 8 Reading an Application Log The following figure shows a portion of an application log file:.
T roubleshooting Y our SoundPoint IP / SoundStation IP Ph ones 5 - 9 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP / SoundS tation IP family SIP phone has no power . Do one of the following: • V erify that no ligh ts appear on the unit when it is powered up.
Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 10 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP / SoundS tation IP family SIP phone does not resp ond. Do one of the following: • Check for a response from other feature keys or from the dial pad.
T roubleshooting Y our SoundPoint IP / SoundStation IP Ph ones 5 - 11 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP / SoundS tation IP family SIP phone is not in active state.
Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 12 Calling Symptom Problem Corrective Action There is no dial tone. Powe r is not correctly applied to the SoundPoint IP family SIP phone. Do one of the following: • Check that the displ ay is illuminated.
T roubleshooting Y our SoundPoint IP / SoundStation IP Ph ones 5 - 13 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP family SIP phone.
Administrator’ s Guide SoundPoint IP / SoundStation IP 5 - 14 Audio Upgrading Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
A - 1 A Configuration Files This appendix provides detailed descri ptions of certain configuration files used by the Session Initiation Protocol (SIP ) application. It is a reference for all parameters that are configurable when using the centralized provisioning installation mode l.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 2 Master Configuration Files The master configuration files can be one of: • Specified master configuration file—The master configuration file can be explicitly specified in the boot ser ver address, for example, http://usr :pwd@ser ver/dir/ example1.
Configuration Files A - 3 • CONFIG_FILES—A comma-separated list of configuration files . Each file name has a maximum length of 255 charac ters and the list of file names has a maximum length of 2047 characters, including com mas and white sp ace.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 4 CONFIG_FILES=”phone1 [MACADDRESS] .cfg , sip.cfg” MISC_FILES=”” LOG FILE DIRECTORY=”” OVERRI DES_DIRECTORY=”” CONTACTS_DI.
Configuration Files A - 5 server interface or local menu settings on the phone. These settings include the local port used for SIP signa ling, the address an d ports of a cluster of SIP application servers, voice codecs, gain s, and tones, and other parameters.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 6 • Resource <res/> • Microbrowser <mb/> Protocol <volpProt/> This attribute includ es: • Local <local/> • .
Configuration Files A - 7 Ser ver <ser ver/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation voIpProt.server .dhcp.available 0, 1 0 If se t to 1, check with the DHCP server for SIP server IP address.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 8 voIpProt.server .x.transport DNSnaptr or TCPpreferre d or UDPOnly or TLS or TCPOnly DNSnapt r If set to Null or DNSnaptr: If voIpProt.server.x.address is a hostname and voIpProt.ser ver .x.
Configuration Files A - 9 SDP <SDP/> This configuration attribut e is defined as follow s: voIpProt.server .x.retryMaxCount Null or non-negativ e integer 3 If set to 0 or Null, 3 is used . retryMaxCount retries will be attempted before moving on to the next available server .
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 10 SIP <SIP/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpretation voIpProt.SIP .useContactInReferT o 0, 1 0 If set to 0, the “T o URI” is used in the REFER.
Configuration Files A - 11 voIpProt.SIP .connectionReuse.useAli as 0, 1 0 If set to 0, this is the old behavior . If set to 1, phone uses the connection reuse draft which introduces "alias". voIpProt.SIP .sendCompactHdrs 0, 1 0 If set to 0, SIP header na mes generated by the phone use the l ong form, for example ‘From’.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 12 This attribute also includes: • Outbound Proxy <outboundProxy/> • Alert Information <alertInfo/> • Request Validation <r equestValidation/> • Special Events <specialEvent/> • Conference Setup <conference/> voIpProt.
Configuration Files A - 13 Outbound Proxy <outboundP roxy/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation voIpProt.SIP .outboundProxy .address dotted-deci mal IP address or host name Null IP address or host name and port of a SIP server to whi ch the phone shall send all requests.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 14 Alert Information <alertInfo/> This configuration attribut e is defined as follow s: Request Validation <requestValidation/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation volpProt.
Configuration Files A - 15 Special Events <specialEvent/> This configuration attribut e is defined as follow s: Conference Setup <con ference/> This configuration attribut e is defined as follow s: voIpProt.SIP .requestV alidation.x.req uest.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 16 Dial Plan <dialplan/> This configuration attribut e is defined as follow s: Note The dial plan is not applied against Place d Call List, V oiceMail, last call return, and remote control dialed numbers.
Configuration Files A - 17 This attributes also includes: • Digit Map <digit map/> • Routing <routing/> Digit Map <digitmap/> A digit map is defined either by a “stri ng” or by a list o f strings.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 18 • There is no limitation on the numbe r of R triplet sets in a digit map. However, a digit map that contains less than f ull number of triplet sets (for example, a total of 2Rs or 5Rs) is consider ed an invalid digit map.
Configuration Files A - 19 Server <server/> This configuration attribut e is defined as follows: Emergency <emergency/> In the following a ttributes, x is the index of the emergency entry description and y is the index of the server associated with emergency entry x .
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 20 Multilingual <ml/> The multilingual feature i s based on stri ng dictionary files downloaded from the boot server. These files are encode d in standalone XML f ormat. Several western European and Asian languages are included with the distribution.
Configuration Files A - 21 T o add new languages to those included with the distribution: 1. Create a new dictionary file based on an existing one. 2. Change the strings making sure to en code the XML file in UTF-8 but also ensuring the UTF-8 characters chosen are within the Unicode character ranges indicated in the tables below.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 22 Extended character supp ort av ailable on SoundPoin t IP 600 and Sou n dSt ation IP 4000 platforms includes the following Unicode charac.
Configuration Files A - 23 Date and Time <datetime/> This configuration attribut e is defined as follow s: User Preferences <up/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Interpretation lcl.datetime.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 24 T ones <tones/> This attribute describes configurat ion it ems for the tone resources available in the phone. This attribute includ es: • Dual Tone Multi-Frequency <DTMF/> • Chord-Sets <chord/> up.
Configuration Files A - 25 Dual T one Multi-Frequency <DTM F/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation tone.dtmf.level -33 to -3 -15 Le vel of the high frequency component of the DTMF digit measured in dBm0; the low frequency tone will be two dB lower .
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 26 Chord-Sets <chord/> Chord-sets are the building blocks of so und effects that use synthesized rather than sampled audio (most call progress and ringer sound effects). A chord-s et is a multi-frequency note with an op tional on/off cadence.
Configuration Files A - 27 In the following table, x is the chord-set number and cat is one of callProg, ringer, or misc. Sampled Audio for Sound Ef fects <saf/> The following sampled audio WAVE file (.wav) forma ts are supported: • mono 8 kHz G.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 28 In the following table, x is the sampled audio file number. The following table defines the default usage of the sampled audio files wit.
Configuration Files A - 29 This configuration attribut e is defined as follow s: This attribute also includes: • Patterns <pat/> • Ring type <rt/> Patterns <pat/> Patterns use a simple script language that allows diffe rent chord sets or wave files to be strung together with periods of silence.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 30 In the following table, x is the pattern number, y is the instruction number. Both x and y need to be sequential. There are three categories of sound effect patterns: callProg ( Call Progress Patterns ), ringer ( Ringer Patterns ) and misc ( Miscellaneous Patterns ).
Configuration Files A - 31 Ringer Patterns The following table maps ringer patter n numbers to their default descriptions. 7 alternate call waiti ng tone (dis tinctive) 8 confirmation tone 9 howler to.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 32 Miscellaneous Patterns The following table maps miscellaneou s patterns to their usage within the phone.
Configuration Files A - 33 Ring type <r t/> Ring type is used to define a simple cl ass of ring to be applied based on some credentials that are usually carried with in the network protocol. The ring class includes attributes such as call-waiting and ringer in dex, if appropriate.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 34 V oice Settings <voice/> This configuration attribut e is defined as follow s: This attribute includ es: • Voice Coding Algorith.
Configuration Files A - 35 V oice Co ding Algorithms <codecs /> The following voice codecs are supported: These codecs include: • Codec Preferences <codecPref/> • Codec Profiles <aud ioProfile/> Codec Preferences <codecPref/> Algorithm MIME T yp e Label Bit Rate Sample Rate Frame Size Effective Audio Bandwid th G.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 36 Codec Profiles <audioPro file/> The following profile att ributes can be ad justed for each of the five supported codecs. In the table, x =G711Mu, G711A, G722, G7221, and G729AB. voice.
Configuration Files A - 37 V olume Persis tence <volume/> The user’s selection of the receive volu me during a call can be remembered between calls.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 38 voice.gain.rx.analog.ringer .IP_650 0 voice.gain.rx.digital.handset -15 voice.gain.rx.digital.headset -21 voice.gain.rx.di gital.chassi s 0 voice.gain.rx.digi tal.chassis.IP_330 6 voice.gain.
Configuration Files A - 39 voice.gain.tx.digital.headset.IP_330 10 voice.gain.tx.digital.headset.IP_430 10 voice.gain.tx.digital.headset.IP_650 6 voice.gain.tx.digital.chassis 3 voice.gain.tx.digital.chassis.IP_330 12 voice.gain.tx.digital.chassis.IP_430 12 voice.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 40 Acoustic Echo Cancellation <aec/> These settings control the performanc e of the speakerphone acoustic echo canceller. . voice.headset.sidetone.adjust.IP_330 -3 voice.headset.sidetone.
Configuration Files A - 41 Acoustic Echo Suppression <aes/> These settings control the performanc e of the speakerphone acoustic echo suppressor. voice.aec.hf.erlT ab_0_300 -6 voice.aec.hf.erlT ab_300_600 -6 voice.aec.hf.erlT ab_600_1500 -6 voice.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 42 Background Noise Suppression <ns/> These settings control the performanc e of the transmit background noise suppression feature. voice.aes.hf.duplexBalance.IP_4000.3 7 voice.aes.hf.
Configuration Files A - 43 Automatic Gain Control <agc/> These settings control the performance of the trans mit automatic gain control feature. Receive Equalization <r xEq/> These settings control the performanc e of the receive equalization feature.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 44 voice.rxEq.hs.IP_6 50.postFilter .enable 0 voice.rxEq.hd.IP_330.preFilter .enable 0 voice.rxEq.hd.IP_430.preFilter .enable 0 voice.rxEq.hd.IP_500.preFilter .enable 0 voice.rxEq.hd.IP_600.
Configuration Files A - 45 T ransmit Equaliza tion <txEq/> These settings control the performance of the hands-free transmit equalization feature. . Polycom recommends that you do not change these values. Attribute Default voice.txEq.hs.IP_330.preFilter .
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 46 V oice Activity Detecti on <vad/> These settings control the performance of the voice activity detection (sil ence suppression) feature. voice.txEq.hf.IP_330.preFilter .enable 0 voice.
Configuration Files A - 47 Quality Monitoring <q uality monitoring/> This attribute includ es: • Central Report Collector <collector/> • Alert Report s <alert/> • Server <server/> • RTCP-XR <rtcpxr/> Central Report Collector <collector/> This configuration attribut e is defined as follow s: voice.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 48 Alert Reports <alert/> This configuration attribut e is defined as follow s: voice.qualityMonitoring. collector .enable.tri ggeredPeriodic 0, 1, 2 0 Controls the generatio n of periodic quality reports triggered by alert states.
Configuration Files A - 49 Server <server/> This configuration attribut e is defined as follows: RTCP-XR <rtcpxr/> This configuration attribut e is defined as follow s: voice.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 50 Quality of Se rv i c e < Q O S / > These settings control the Qual ity of Service (QOS) options. This attribute includ es: • Ethernet IEEE 802.1p/Q <ethernet/> • IP TOS <IP/> Ethernet IEEE 802.
Configuration Files A - 51 IP TOS <IP/> The following settings control the “type of service” field in outgoing packets: • RTP <rtp/> • Call Control <callControl/> RTP <rtp/> These parameters a pply to RTP packets. Attribute Permitted Va l u e s Default Interpretation qos.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 52 Call Control <callControl/> These parameters apply to call control packets, such as the network protocol signaling.
Configuration Files A - 53 Network Mon itoring <netMo n/> This configuration attribut e is defined as follow s: Time Synchronization <sntp/> The following table describes the parameters used to set u p time synchronization and daylight savings ti me.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 54 tcpIpApp.sntp.address.overrideDHCP 0, 1 0 These parameters determine whether configuration file parameters override DHCP parameters for the SNTP server address and Greenwich Mean Time (GMT) off set.
Configuration Files A - 55 tcpIpApp.sntp.daylightSavings.start.date 1-31 8 I f fixedDayEnable is set to 1, use as day of the month to start DST . If fixedDayEnable is set to 0, us the mapping: 1 = the.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 56 Por t <por t/> This attribute includ es: • RTP <rtp/> RTP <rtp/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default In terpret ation tcpIpApp.
Configuration Files A - 57 Keep-Alive <keepalive/> Allowing for the configuration of TCP keep-alive on SIP TLS connections, the phone can detect a failures quickly (in mi nutes) and attempt to re-register with the SIP call server (or its redundant pair).
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 58 This attribute also includes: Configuration <cfg/> Configuration <cfg/> This configuration attribut e is defined as follow s.
Configuration Files A - 59 call.dialtoneTimeOut Null, positive integer 60 T ime in seconds to allow the dialto ne to be played before dropping the call.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 60 This attribute also includes: • Shared Calls <shared/> • Hold, Local Reminder <hold/><localReminder/> Shared Calls <share d/> This configuration attribut e is defined as follow s: call.
Configuration Files A - 61 Hold, Local Reminder <hold/><localReminder/> This configuration attribut e is defined as follows: Director y <dir/> This attribute includ es: • Local Directory <local/> • Corporate Directory <corp/> call.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 62 Local Director y <local/> The local directory is stored in either flash memory or RAM on the phone. The local directory size is limited based on the amount of flash memory in the phone.
Configuration Files A - 63 Corporate Director y <corp/> A portion of the corporate directory is stored in flash memory on the phone. The size is based on the amount of flash memory in the phone. (Different phone models have va riable flash memory.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 64 dir .corp.password UTF-8 en coded string Null The password used to authenticate to the LDAP server . dir .corp.filterPrefix UTF-8 encoded string Null Predefined filter string. If set to Null or in valid, “(objectclass=person)” is use d.
Configuration Files A - 65 Presence <pres/> The parameter pres.reg is the line number used to send SUBSCRIBE. If this parameter is missing, the phone will use the primary line to send SUBSCRIBE.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 66 Fonts <font/> These settings control the phone’s ability to dynamically load an external font file during boot up.
Configuration Files A - 67 time on the SoundPoint IP 600 is a larg e font, larger than the one used to display the date, and if you overwrite this default font with a unique font, you lose this size a spect. For example: • to overwrite the font used for SoundP oint IP 500 soft keys for ASCII, the name should be fontPropSoftkey_10_U0000_U00FF.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 68 IP_400 font <IP_400/> This configuration attribut e is defined as follow s: IP_500 font <IP_500/> This configuration attribu.
Configuration Files A - 69 Keys <key/> These settings control the scrolling behavior of keys and can be used to change key functions. SoundPoint IP 301 , 320, 330, 4 30, 501, 550, 560 , 600, 601, and 650 and SoundStation IP 4000 key functions can be changed from the factory defaults, although this is typically not necessar y.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 70 The following tabl e lists the functions that are available: Backgrounds <bg/> The backgrounds used by the SoundP oint IP 550, 560, and 650 phones are defined in this section. In the following table, x =1 to 4.
Configuration Files A - 71 Bitmaps <bitmap/> The bitmaps used by each phone model are defined in this section. Platform <IP_300/>, <IP 33 0/>, <IP_400/>, <IP_500/>, <IP_600/>, <IP_4000/> In the following table, x =IP_300, IP_330, IP_400, IP_500, IP_ 600, IP_4000 and y is the bitmap number.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 72 This configuration attribut e is defined as follow s: Animations <anim/> <IP_300/>, <I P_330/>, <IP_400/>, < IP_500/>, <IP_600/>, <IP_400 0/> This section defines bitmap animat ions composed of bitmap/duration couples.
Configuration Files A - 73 Patterns <pattern/> This section defines patterns for the LED indicators. In the following table, x is the pattern number, y is the step in the pattern. Classes <class/> This section defines the available cl asses fo r the LED and graphi cal icon indicator types.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 74 LEDs <led/> In the following table, x is the LED number. Graphic Icons <gi/> <IP_300/>, <IP_33 0>, <IP_400/&g.
Configuration Files A - 75 Event Logging <log/> The event logging system supports the following classes of events: ind.gi.x.y .physY IP 300: 0-3 IP 330: 0-19 IP 400: 0-45 IP 500: 0-79 IP 600: 0-.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 76 Each event in the log contains the follow ing f ields separated by the | char acter: • time or time/date stamp • 1-5 character compo.
Configuration Files A - 77 Basic Logging <level/><change/> and <render/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpret ation log.level.change.xxx 0-5 4 Control the logging de tail level for individual components.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 78 Scheduled Logging Parameters <sched/> The phone can be configured to schedu le certain advanced logging tasks on a periodic basis. These attributes should be set in consultation with Polycom Technical Support.
Configuration Files A - 79 Security <sec/> This attribute’s settings affect security aspects of the phone. This configuration attribut e is defined as follows: . This attribute also includes: • Encryption <encryption/> • Password Lengths <pwd/><length/> log.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 80 Encr yption <encr yption/> This configuration attribut e is defined as follow s: Password Lengths <pwd/><leng th/> Thi.
Configuration Files A - 81 Provisioning <prov/> This attribute’s settings control aspects of the phone’s boot server provisioning system. RAM Disk <ramdisk/> This attribute’s settings control the phone’s internal RAM disk feature. Attribute Permitted Va l u e s Default Interpretation prov .
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 82 This configuration attribut e is defined as follow s: Request <request/> This attribute includ es: • Delay <delay/> Delay <delay/> These settings control the phone’s behavior when a request for restart or reconfiguration is received.
Configuration Files A - 83 Feature <feature/> These settings control the activation or de activation of a feature at run time. In the table below, x is the feature number.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 84 Resource <res/> This attribute’s settings control the maximum size or an external resource retrieved at run time. This attribute also includes: • Finder <finder/> • Quotas <quotas/> feature.
Configuration Files A - 85 Finder <finder/> This configuration attribut e is defined as follow s: Quotas <quotas/> This configuration attribut e is defined as follow s: Attribute Permitted Va l u e s Default Interpretatio n res.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 86 Microbrowser <mb/> This attribute’s settings control the home page, proxy and size limits to be used by the Microbrowser when it is selected to provide services.
Configuration Files A - 87 Main Browser <main/> This setting controls the home page us ed by the Microbrowser when that function is sele cted. mb.idleDisplay .refresh 0 or an integer > 5 0 The period in seconds between refreshes of the idle display Microbrowser's conten t.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 88 Browser Limits <limits /> These settings limit the size of object which the Microbrowser will display by limiting the amount of memory available for the Microbrowse r. Attribute Permitted V alues Default Interpretation mb.
Configuration Files A - 89 Per -Phone Configuration This section covers the parameters in the per-phone example configuration file phone1.cfg . This file would normally be used as a template for the per-phone configuration files. For more information, refer to Deploying Phones From the Boot Server on page 3-15 .
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 90 In the following table, x is the regi stration number. IP 301, 320, 330, 430: x =1-2; IP 501: x =1-3; IP 550, 560: x =1-4; IP 600: x =1-6; IP 601: x =1-12; IP 650: x =1-34; IP 400 0: x =1.
Configuration Files A - 91 reg.x.server .y .address dotted-decimal IP address or host name Null Opti onal IP address or host name, port, transport, registration peri od, fail-over parameters and linese ize subscription period of a SIP server tha t accepts registrations.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 92 reg.x.callsPerLineKey 1 to 24 OR 1 to 8 24 OR 8 For the SoundPoint IP 60 0, 601, and 650 the permitted range is 1 to 24 and the default is 24. For all other phones the permitted ra nge is 1 to 8 and the default is 8.
Configuration Files A - 93 Calls <call/> This attribute affects the call-oriented per -phone configuration. This attribute includ es: • Do Not Disturb <donotdisturb/> • Automatic Off-H.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 94 Do Not Disturb <donotdisturb/> This configuration attribut e is defined as follow s: Automatic Of f-Hook Call Placement <autoOf fHook/> An optional per-registration feature is supported which allows automatic call placement when the phone goes off-hook.
Configuration Files A - 95 Missed Call T racking <missedCallT racking/> You can enable/disable mi ssed ca ll tr acking on a per-line basis. In the following table, x is the regi stration number. IP 301, 320, 330, 430: x =1-2; IP 501: x =1-3; IP 550, 560: x =1-4; IP 600: x =1-6; IP 601: x =1-12; IP 650: x =1-34; IP 400 0: x =1.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 96 Diversion <diver t/> The phone has a flexible ca ll forward/di version feature for each registration. In all cases, a call will only be diverted if a non-Null contact has been configured.
Configuration Files A - 97 Busy <busy/> Calls can be automatically dive rted when the phone is busy. No Answer <noanswer/> The phone can automatically divert calls after a period of ringing. Attribute Permitted V alues Default Interpret ation divert.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 98 Do Not Disturb <dnd/> The phone can automatically divert ca lls when Do Not Disturb (DND) is enabled. Dial Plan <dialplan/> Per-registration dial plan config uration is supported.
Configuration Files A - 99 This attribute also includes: • Digit Map <digit map/> • Routing <routing/> Digit Map <digitmap/> For more information on digit map syntax, refer to Digit Map <digit map/> on page A-17 . dialplan.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 100 This configuration attribut e is defined as follow s: Routing <routing/> This attribute all ows specific routing paths for out going SIP calls to be configured independent of other ‘default’ configuration.
Configuration Files A - 101 Emergency <emergency/> In the following a ttributes, y is the index of the emergency entry description and z is the index of the server associated with the emergency entry y . For each emergency entry (index y ), one or more ser ver entry (indexes ( y , z )) can be configured.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 102 Message W aiting Indicator <mwi/> In the following table, x is the registration number. IP 301 , 320, 330, 430: x =1-2; IP 501: x =1-3; IP 550, 560: x =1-4; IP 600: x =1-6; IP 601: x =1-12; IP 650: x =1-34; IP 400 0: x =1.
Configuration Files A - 103 This configuration attribut e is defined as follow s: Attendant <attendant/> The Busy Lamp Field (BLF) / attendant console feature enhances support for a phone-based attendant console. Attribute Permitted Va l u e s Default Interpretation nat.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 104 This configuration attribut e is defined as follow s: Roaming Buddies <roaming_buddies/> This configuration attribut e is defined.
Configuration Files A - 105 User Preferences <user_preferences/> This configuration attribut e is defined as follow s: Flash Parameter Configuration Any field in the bootROM setup menu and the application SIP Configuration menu can be set through a configuration file.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 106 This flash attributes are defined as follows: Caution This feature is very powerful and should be used with caution. For example, an incorrect setting could set the IP Addre s s of multiple phones to the same value.
Configuration Files A - 107 device.dhcp.offerT imeou t 1 to 600 Number of seconds the ph one waits for secondary DHCP Offer messages before selecting an offer . device.dhcp.bootSrvUseOp t 0 to 3 For descriptions, refer to DHCP Menu on page 3-7 . device.
Administrator’ s Guide SoundPoint IP / SoundStation IP A - 108 device.auth.regUserx any strin g The SIP registration user name for registration x where x = 1 to 12. device.auth.regPasswordx any string The SIP registration password for registration x where x = 1 to 12.
B - 1 B Session Initiation Protocol (SIP) This chapter provides a description of the basic Sessi on Initiati on Proto col (SIP) and the protocol extensions th at are supported by the current SIP application. To find the applicable Request For Comments (RFC) document, go to http://www.
Administrator’ s Guide SoundPoint IP / SoundStation IP B - 2 RFC and Internet Draft Suppor t The following RFC’s and Inte rnet drafts are su pported: • RFC 1321—The MD5 Message-Digest Algorith.
Session Initiation Protocol (SIP) B - 3 • RFC 3969—The Internet Assigned Nu mber Authority (IAN A) Uniform Resource Identifier (U RI) Parameter Registry for the Session Initiation Protocol (SIP) .
Administrator’ s Guide SoundPoint IP / SoundStation IP B - 4 Header Suppor t The following SIP request headers are supported: INFO Y es RFC 2976, the phone does not generate INFO requests, but will issue a final response upon receipt. No INFO message bodies are parsed.
Session Initiation Protocol (SIP) B - 5 Diversion Y es Error-Info No Event Y es Expires Y es From Y es In-Reply-T o No Max-Forwards Y es Min-Expires No Min-SE Y es MIME-V ersion No Organization No P-A.
Administrator’ s Guide SoundPoint IP / SoundStation IP B - 6 Response Suppor t The following SIP resp onses are supported : 1xx Responses - Provisional 2xx Responses - Succ ess Subject No Subscripti.
Session Initiation Protocol (SIP) B - 7 3xx Responses - Redirection 4xx Responses - Request Failure Response Supporte d Notes 300 Multiple Choices Y es 301 Moved Permanently Y es 302 Moved T emp orari.
Administrator’ s Guide SoundPoint IP / SoundStation IP B - 8 5xx Responses - Ser ver Failure 6xx Responses - Global Failure 481 Call/Transaction Does Not Exist Y es 482 Loop Detected Y es 483 T oo M.
Session Initiation Protocol (SIP) B - 9 Hold Implementation The phone supports both currently accepted means of signaling hold. The first method, no longer recommended due in part to the RTCP problems associated with it, is to set the “c” de stination addresses for the media streams in the SDP to zero, for example, c=0.
Administrator’ s Guide SoundPoint IP / SoundStation IP B - 10 SIP for Instant Messaging and Presence Leveraging Extensions • The phone is compatible with the Pres ence and Instant Messaging features of Microsoft Windows Messenger 5.1. Shared Call Appearance Signaling A shared line is an address of record managed by a call server.
C - 1 C Miscellaneous Administrative T asks This appendix provides information required by varied aspects of the Se ssion Initiation Protocol (SIP) a pplication.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 2 • Digital Signature Trust Co. Global CA 3 • Digital Signature Trust Co. Global CA 4 • Entrust Worldwide by DST • Entrust.net Premium 2048 Secure Server CA • Entrust.net Secure Personal CA • Entrust.
Miscellaneous Administrative T asks C - 3 • Thawte Server CA • Thawte Universal CA Root • UPS Document Exchange by DST • ValiCert Class 1 VA • ValiCert Class 2 VA • ValiCert Class 3 VA •.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 4 A key is generated by the ut ility and must be download ed to the phone so that it can decrypt the files that were encrypted on the server. The device.sec.configEncryption. key configuration file parameter is used to set the key on the phone.
Miscellaneous Administrative T asks C - 5 The following configuration file changes are required to modi fy this feature: Changing the Key on the Phone For security purposes, it may be desirable to change the key on the phones and the server from time to time.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 6 Logos smaller than descri bed in the ta ble above are acceptable, but larger logos may be truncated or in terfere with other areas of the user interface. The SoundPoint IP 501/600/60 1 phones only support the four colors black, dark gray, light gray, and white.
Miscellaneous Administrative T asks C - 7 </bitmaps> Next, enable the idle display featur e and modify the idle display "animation" for each model to point to your bitmap (again without the .bmp extension): <indicators ind.idleDisplay.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 8 This table summarizes some the major dependences that you are likely to encounter: Migration Dependencies In addition to the bootROM and .
Miscellaneous Administrative T asks C - 9 Multiple Key Combinations On SoundPoint IP and SoundStation IP p hones, certain multiple ke y combinations can be used to reboot the phone and restore factory defaults.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 10 • IP 4000: Menu, Exit, Of f-hook/Hands-free, Re dial Default Feature Key Layouts The following figures and tables show the default SIP key layouts for the SoundPoint IP 301, 320, 330, 430, 501, 550, 560, 60 0, 601, and 650 and SoundStation IP 4000 models.
Miscellaneous Administrative T asks C - 11 SoundPoint IP 320/330 ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold 21 Line 2 Line 1 Menu Dial 20 10 13 31 32 33 34 14 15 16 19 2 3 4 5 6 9.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 12 SoundPoint IP 430 Key ID Function Key ID Function Key ID Function Key ID Function 1 Line1 12 DialpadPound 23 Messages 34 Softkey3 2 Line.
Miscellaneous Administrative T asks C - 13 SoundPoint IP 501 Hold Del Sel Conference 13 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Del Sel Directories Services Call Lists Conferen.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 14 SoundPoint IP 550/560/600/601/650 Hold Del Sel 13 DEF 5 JKL 4 GHI 6 MNO 8 TUV 7 PQRS 9 WXYZ 0 OPER * # 2 ABC Hold Menu Messages Do Not D.
Miscellaneous Administrative T asks C - 15 SoundStation IP 4000 1 2 3 7 8 9 13 14 15 19 20 21 16 4 10 5 22 25 26 6 18 12 27 28 29 Key ID Function Key ID Function Key ID Function Key ID Function 1 Dial.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 16 Assigning a VLAN ID Using DHCP T o assign a VLAN ID to a phone using DHCP: >> In the DHCP menu of the Main setup menu, set VLAN Discovery to “Fixed” or “Custom”.
Miscellaneous Administrative T asks C - 17 The following figure shows the phone ’s processing to dete rmine if the VLAN ID is valid: Parsing V endor ID Information After the phone boot, it sends a DHCP Discover packet to the DHCP server.
Administrator’ s Guide SoundPoint IP / SoundStation IP C - 18 IANA Private Enterprise number to determine which vendor's for mat should be used to decode the remaining data. The private enterprise number assigned to Polycom is 13885 (0x0000363D).
D - 1 D Third Par ty Software This appendix provides the copyright statements for third party software products that are part of the Sessi on Initiation Protocol (SIP) application.
Administrator’ s Guide SoundPoint IP / SoundStation IP D - 2 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from thi s software without prior writ ten permission. For written permission, pl ease contact openssl-cor e@openssl.
Third Party Software D - 3 and/or other materials prov ided with the dist ribution. 3. All advertising materials mentioning fe atures or use of this s oftware must display the following acknowl edg ement: "This product includes cryptographic software written by Eric Young (eay @cryptsoft.
Administrator’ s Guide SoundPoint IP / SoundStation IP D - 4 Expat: Copyright (c) 1998, 1999, 2000 Thai Op en Source Software Center Ltd and Clark Cooper Permission is hereby granted, free of ch arg.
Third Party Software D - 5.
Administrator’ s Guide SoundPoint IP / SoundStation IP D - 6.
Index – 1 Index Numerics 802.1Q VLAN header 4–52 A ACD. See also automatic call distribution acoustic echo cancellation 4–49 acoustic echo cancellation <aec> A–40 acoustic echo suppression <aes> A–41 AEC. See also acoustic echo cancellation AGC.
Administrator’ s Guide SoundPoint IP / SoundStation IP Index – 2 voice activity detection A–46 voice coding algorithms voice coding algorithms <codecs> A–35 voice settings A–34 volume .
Index Index – 3 D date and time <datetime> A–23 default feature key layouts C–10 default password 3–5 , 4–56 , C–9 deploying phones from the boot server 3– 15 device <device>.
Administrator’ s Guide SoundPoint IP / SoundStation IP Index – 4 local contact directory file format 4–10 local digit map 4– 12 local reminder <localReminder> A–61 local user and admin.
Index Index – 5 R RAM disk <ramdisk> A–81 receive equalization <rxEq> A–43 registration <reg> A–89 reliability of provisional responses B–9 request <request> A–82 r.
Administrator’ s Guide SoundPoint IP / SoundStation IP Index – 6 troubleshooting Application is not compatible 5–2 application error messages 5–3 application logging options 5–5 audio issues 5–14 blinking time 5–4 boot failure messages 5–7 bootROM error messages 5– 2 calling issues 5–12 Config file error.
1 - 1 Addendum to SIP 3.0 Administrator’ s Guide This addendum addresses changes to the SoundPoint IP / SoundStati on IP SIP 3.0 Administrator’s Guide specific to the release of the SoundStation IP 7000 conference phone.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 2 • Daisy-Chaining Phones • Provisioning Phones Over CLink Configuration file changes are described in Configuration File Changes on page 1-5 .
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 3 Single Registration The SoundStation IP 7000 phone supports a single registration. When the phone is unable to register with the call control server, the icon is shown (outline). Once the phone is able to register, the icon is shown (solid).
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 4 Tr e b l e / B a s s C o n t r o l s The treble and bass controls equalize th e tone of the high an d low frequency sound from the speakers.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 5 Provisioning Phones Over CLink Normally the SoundStation IP 7000 confer ence phone is provisioned over the Ethernet by the boot server.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 6 • Gains <gain/> • Receive Equalization <rxEq/> • Transmit Equalization <txEq/> • Call Handling Configurat.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 7 Sampled Audio for Sound Ef fects <saf/> The following new sampled audio WAVE file (.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 8 Codec Preferences <codec Pref/> Attribute Permitted Va l u e s Default Interpretation voice.codecPref.IP_7000.G71 1Mu Null, 1-16 6 S pecifies th e codec preferences for the SoundS tation IP 7000 platform.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 9 Codec Profiles <audioProfile/> The profile attributes can be adjusted for each of the new supported codecs, namely, x = G7221C, Lin16, Siren14, and Siren22. Attribute Permitted Va l u e s Interpretation voice.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 10 Gains <gain/> The default gain settings have been ca refully ad justed to comply with the TIA-810-A digital te lephony standard. Receive Equalization <r xEq/> These settings control the performanc e of the receive equalization feature.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 11 T ransmit Equalization <txEq/> These settings control the performance of the hands-free transmit equalization feature.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 12 Bitmaps <bitmap/> The IP_7000 parameters affect the So undStation IP 7000 conference phone. Indicators <i nd/> The IP_7000 parameters affect the So undStation IP 7000 conference phone.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 13 • Restoring Factory Defaults—Pres s and hold 1, 3, 5, and 7 dial pad keys simultaneous ly during the co untdow n process in the bootROM until the password prompt appears. Enter the ad ministrator password to initiate the reset.
Administrator’ s Guide Addendum for the SoundStation IP 7000 1 - 14.
1 - 1 Addendum to SIP 3.0 Administrator’ s Guide This addendum addresses changes to the SoundPoint IP / SoundStati on IP SIP 3.0 Administrator’s Guide specific to the release of the SoundStation IP 6000 conference phone.
Administrator’ s Guide Addendum for the SoundStation IP 6000 1 - 2 New or Changed Features Distribution Zip File As well as the sip.ld file in the archive, there is a separate file for the SoundPoint IP 6000 conference phone called 3111-15600-001.sip.
Administrator’ s Guide Addendum for the SoundStation IP 6000 1 - 3 Configuration changes can performed cent rally at the boot server or locally: V oice Quality Monitoring Voice Quality Monitoring is not supported on the SoundStation IP 6000 conference phone at this time.
Administrator’ s Guide Addendum for the SoundStation IP 6000 1 - 4 V oice Coding Algorithms <codecs/> The codecs include: • Codec Preferences <codecPref/> Codec Preferences <codec Pref/> Attribute Permitted Va l u e s Default Interpretation voice.
Administrator’ s Guide Addendum for the SoundStation IP 6000 1 - 5 Gains <gain/> The default gain settings have been ca refully ad justed to comply with the TIA-810-A digital te lephony standard. Receive Equalization <r xEq/> These settings control the performanc e of the receive equalization feature.
Administrator’ s Guide Addendum for the SoundStation IP 6000 1 - 6 T ransmit Equalization <txEq/> These settings control the performance of the hands-free transmit equalization feature. . Feature <feature/> The “call list” feature cannot be disabl ed on the SoundStation IP 6000 phone.
Administrator’ s Guide Addendum for the SoundStation IP 6000 1 - 7 5 Handsfree 16 MicMute 27 Menu 38 n/a 6 n/a 17 Arr owUp 28 SoftKey1 39 n/a 7 Dialpad4 18 n/a 29 SoftKey2 40 n/a 8 Dialpad5 19 Dialp.
Administrator’ s Guide Addendum for the SoundStation IP 6000 1 - 8.
An important point after buying a device Polycom SIP 3.0.2 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom SIP 3.0.2 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom SIP 3.0.2 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom SIP 3.0.2 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom SIP 3.0.2 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom SIP 3.0.2, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom SIP 3.0.2.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom SIP 3.0.2. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom SIP 3.0.2 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
