Instruction/ maintenance manual of the product SCN408 Polycom
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November 2009 Edition 1725-36097-001 Version J 1 SpectraLink 6100 MCU Installation and Operation SpectraLink 6000 System.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 2 Patent Information The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, In c.
PN: 1725-36097-001_J.doc 3 About this Guide This document explains installation and operation of Polycom’s SpectraLink 6000 System, using the SpectraLink 6100 Master Control Unit (MCU). The SpectraLink 6100 MC U adds wireless service to your existing telephone system.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 4 LinkPlus Interface Guide (1725-361xx-001 where x x indicates a number corresponding to the type of PBX) Available at http://www.polycom.com/support/voice/wi- fi/pbx_integration.
PN: 1725-36097-001_J.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents ...............
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 6 Connect Cables from Base Stations and Phone Lines to Demarc Blocks ...................................................................................
Contents PN: 1725-36097-001_J.doc 7 9 Handset Planning Worksheet .................................................. 55 10 Base Station Loc ation Wo rksheet ............................................. 57 11 Technical Pa rameters .....................
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PN: 1725-36097-001_J.doc 9 Installation Overview Installation has three phases. In mo st cases, a separate person is responsible for each phase. 1. Site preparation and wire installa tion: This is usually done by a wire technician or contractor. 2. Installing the SpectraLink system: This is done by Polycom or one of our certified distributors.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 10 Installation Steps and Responsibilities 9 Task Description Wire Contractor or Electrician Field Se.
PN: 1725-36097-001_J.doc 11 SpectraLink 6000 System Overview Review this section if you are unfamiliar with the features and operation of the SpectraLink 6000 System. System Operation The SpectraLink 6000 System is a wireless communication system that offers direct telephone access for incoming and outgoing calls anywhere within a facility.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 12 Master Control Unit (MCU) Serves as the connecting point, or gateway, between the Base Stations and the existing telephone system.
SpectraLink 6000 System Overview PN: 1725-36097-001_J.doc 13 and, just like wired telephones, ca n receive calls directly, receive transferred calls, transfer calls to ot her extensions, and make outside and long distance calls (subject to the restrictions applied in your facility.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 14 The Front Panel of the SpectraLink 6100 MCU The MCU’s front panel contains the connections to the teleph one system, switches to control system administration, and status LEDs.
PN: 1725-36097-001_J.doc 15 Site Preparation Required Materials Provided by Customer The following equipment must be provided by the customer: Outlet Strip Recommended for installations with more than one MCU. This will allow the MCUs to be turned on and off together.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 16 Determine Location of MCU Each MCU is approximately 2.75” wide, 12.5” high, and 7” deep, and weighs about 5 pounds. The unit is designed to be wall-mounted over 3/4” plywood.
PN: 1725-36097-001_J.doc 1 7 Run Cable for System Run Cables to Base Station Locations The Base Station locations should be designated on the building floor plans provided to the Polycom fiel d service engineer. Base Stations can be mounted easily on raised or acoustical ceiling tiles, or on the wall.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 18 Determine the amount of wire needed to connect the Ba se Station to the MCU by scaling from a floor plan or a sketch, pacing, measuring, or estimating.
Run Cable for S ystem PN: 1725-36097-001_J.doc 19 Terminate Cable at Base Station Locations After running the wire to the Base Station location, terminat e the wire using an RJ-45 modular crimp-on plug. Connect the data pair to pins 1 and 2, and the power pair to pins 7 and 8.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 20 Prepare Demarc Blocks The MCU connects to the existing telephone system using RJ-21 connections. An MCU is designed to operate with a specific interface to the telephone system: two-wire digital or analog, or four-wire digital.
Run Cable for S ystem PN: 1725-36097-001_J.doc 21 Dedicated line for diagnostic modem The SpectraLink 6100 MCU can be accessed remotely using an internal modem. To use the modem for remote access, a dedicated dial-in line must be provided. On digital interface systems this line must be terminated as a digital extension to the MCU.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 22 Four-wire digital interface The wiring diagram below shows the connections required for a four- wire interface . Each MCU of this type requires two demarcation blocks which will be wired as indicated.
Run Cable for S ystem PN: 1725-36097-001_J.doc 23 Install Demarc Blocks The demarcation blocks used to connect the telephone system and Base Stations to the MCU should be installed on a typical telephone facility backboard. A 1/2 ” or 3/4” thick board mounted on the wall near the MCU is typical.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 24 Connect Cables from Base Stations and Phone Lines to Demarc Blocks Two-pair twisted cable from Base Stations installed throughout the facility converge at the demarc bl ock or backboard.
Run Cable for S ystem PN: 1725-36097-001_J.doc 25 Two-wire analog or digital demarc block The demarc block for the two-wire analog or digital interface should be wired as follows.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 26 Four-wire digital demarc block The four-wire digital interface (futu re release) requires two demarc blocks, one to Connector A and one to Connector B on the M CU.
Run Cable for S ystem PN: 1725-36097-001_J.doc 2 7 Four-wire Connector B Line 1 RX tip ring Line 2 RX tip ring Line 3 RX tip ring Line 4 RX tip ring Line 5 RX tip ring Line 6 RX tip ring Line 7 RX tip.
PN: 1725-36097-001_J.doc 28 Install SpectraLink 6000 System Survey Site Check the site to be sure pre-installation work has been completed correctly. This includes: Location chosen for the MCU is adequate, and power is available. Wiring to Base Station locations has been pulled and correctly terminated.
Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 29 Check Components The following items should be at the installation site. SpectraLink 6100 Master Control Unit Depending on the size of your system, there may be up to four MCUs, which will be chained together to extend the coverage area.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 30 Grounding materials per section below Grounding Instructions .
Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 31 Install MCUs Mount MCUs to wall The MCUs are designed to be mounted on a backboard of 3/4” plywood, securely fastened to th e wall. Mount the MCUs vertically, side by side, using 2.75” spacing center-to-center for each unit.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 32 No more than 15 units may be grounded through one connection to the protective earth ground.
Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 33 Multi-Unit SpectraLink 6100 MCUs No IPC cable is connected to the IN port of the first unit. An Open Applications Interface (OAI) Telephony Gateway may be connected to the OUT port of the last unit.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 34 Connect power 1. Once the units have been properly grounded, connect the power plug from the AC adapter to the jack labeled PWR on the MCU. Use only the provided Class II AC Adapter with output 24V DC, 1A.
Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 35 STATUS LEDs 1 , 2 , and 4 must be lit. LINE LEDs 1 through 8 (indicating an unconfigured MCU) should also be lit. If any other combination of LINE LEDs is lit, then a switch type has already been selected.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 36 LEDs 4 and 5 . For example, this alarm will display if you assign switch type NEC to an SCB-5XX – Executone MCU. If this alarm displays, use the table above to verify that your MCU type supports the selected switch type.
Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 3 7 Install Base Stations Be sure the Base Station is positioned clear of anything that might damage it. The Base Station should be well above head h eight, away from doors and other objects that might strike it, and a way from areas open to the elements or possible water leaks.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 38 5. Once the Base Station is anchored to the fastener, lift the acoustical tile and plug the RJ-45 8-pin modular plug into the connector on the top of the Base Station.
Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 39 Install Outdoor Base Stations Outdoor Base Stations are equippe d with a prot ective enclosure, designed to be mounted to a wall or pole. After the enclosure is mounted, the Base Station is inserted in the enclosure and connected.
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PN: 1725-36097-001_J.doc 41 Connect and Register Handsets Set Up Diagnostic Modem Each MCU has an internal modem feature that allows Polycom technicians to dial into the system for troubleshooting and maintenance. The modem is enabled on Line 1 when no handset is registered to Line 1.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 42 Register Handsets Before a handset can be used it must be registered to a line on one of the MCUs. While handsets are bein g registered, the system will continue normal operation.
Connect and Regis ter Handsets PN: 1725-36097-001_J.doc 43 — Initially Line 2 will flash. This is because Line 1 is usually set up as the remote access diagnostic modem.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 44 Program Handset Features PBX and Key Systems provide users with special features such as hold, transfer, conference, camp on, and speed di al.
PN: 1725-36097-001_J.doc 45 Site Certification The Polycom field service engineer should not leave the site before contacting Polycom to perform remote install verification. Contact a Polycom engineer on the Customer Support Hotline at (800) 775-5330.
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PN: 1725-36097-001_J.doc 4 7 System Administration Troubleshoot Error Codes When an alarm is detected, the ERROR LED will light and the MCU’s STATUS LEDs will display an alarm code. If the error code refers to a Base Station problem, the Base Stn LED will indicate which Base Station has the problem.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 48 Certain four-wire telephones (such as MERLIN LEGEND) use a different connector on the phone than on the back of the MCU. Therefore you may need phone cord or an adapter to perform these tests.
System Administration PN: 1725-36097-001_J.doc 49 The following STATUS LEDs are displayed in combination with the ERROR LED. STATUS LEDs Description Action 1, 2, 3, 4, 5 MCU has not been configured for switch interface type. Assign a switch type to the MCU.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 50 STATUS LEDs Description Action 1, 4 The operator is trying to register a handset or place an admin call on an MCU with no phone lines. Return mode switch to the NORMAL position.
System Administration PN: 1725-36097-001_J.doc 51 Handset Status Indicator Messages Indicator Description Action BATT Displays when user is on the handset and the battery charge is low. The user has two minutes to complete the call. Replace the Battery Pack with one that is charged.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 52 Replace a Handset If a handset breaks or needs to be replaced, the old handset must be deleted and the new handset added . Delete old handset 1. Make sure all unregistered handsets are off.
System Administration PN: 1725-36097-001_J.doc 53 Replace an MCU When the system has more than on e MCU, each MCU contains a complete set of configuration inform ation for the entire system. This includes handset registration inform ation, function definitions, and frequency sequence selection.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 54 MCUs now perform the software updating sequence. The MCU with the newest revision of the software will update the othe r MCUs in the system. It is normal to see status LEDs 1, 3 and 4 blinking to confirm the update.
PN: 1725-36097-001_J.doc 55 Handset Planning Worksheet Copy and complete this worksheet to keep track of the port numbers, extensions, users, and features assigned to your handse ts. MCU ID: _________ Handset # Extension Port ID User Name Feature Notes 1 * 2 ** 3 4 5 6 7 8 9 10 11 12 13 14 15 16 *On MCU No.
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PN: 1725-36097-001_J.doc 5 7 Base Station Location Worksheet MCU: ________ Base Station # Location (e.g.: building, floor #, detailed description) Port ID Base Station 1 1 Base Station 2 2 Base Station 3 3 Base Station 4 4 MCU: ________ Base Station # Location (e.
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PN: 1725-36097-001_J.doc 59 Technical Parameters Select Alternate Spread Spectrum Sequence The SpectraLink 6000 System uses spread spectrum radio transmission. Spread spectrum take s a discrete signal, such as a digitized voice conversation, and spreads it over a wide range of frequencies rather than transmitting at a single carrier frequency.
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 60 2. Power the system on. STATUS LEDs 5 and 1 should be lit, indicating frequency selection mode. One of the LINE LEDs from 1 to 7 will be indicating the current frequency selected for the MCU.
PN: 1725-36097-001_J.doc 61 Safety Notices WARNING: Changes or modifications to this equipment not approved by Polycom may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: Polycom products contain no user-serviceable parts inside.
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PN: 1725-36097-001_J.doc 63 Index A AC Adapter ........................................................... 29 A-law ......................................................................60 Alternate sequence ...........................................
SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 64 Troubleshooting ............................................... 47 M Master Control Unit ................................ See MCU MCU Base Station c abling .
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If you have not bought Polycom SCN408 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom SCN408 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom SCN408 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom SCN408 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom SCN408, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom SCN408.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom SCN408. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom SCN408 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center