Instruction/ maintenance manual of the product RMX 4000 Polycom
Go to page of 62
P olycom RMX™ 4000 Hardware Guide Ve r s i o n 5.0 | November 20 09 | DOC2519A.
T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various other countries.
Regulatory Notices United St a tes Federal Communicatio n Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
CE MARK R&RTTE Directiv e CE Mark R&TTE Directive Polycom Inc., declares that the Polycom RMX™ 4000 is in conformity with the following relevant harmonized standards: EN 60950-1:2001 EN 55022: 1998+A1:2000+A2:2003 class A EN 300 386 V1.
Deutsch [German]: Hiermit erklärt Polycom ( UK) Ltd, dass sich das Gerät RMX 4000 in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/ 5/EG befindet.
Slovensky [Slovak]: Polycom (UK) Ltd týmto vyhlasuje, že RMX 4000 sp ĺň a základné požiadavky a všetky príslušné ustanove nia Smernice 1999/5/ES. Suomi [Finnish]: Polycom (UK) Ltd vakuuttaa tä ten että RMX 4000 tyyppine n laite on di rektiivin 1999/5/EY oleellist en vaatimusten ja sitä koskev ien direktiivin muiden ehtojen mukainen.
P olycom RMX 2000/4000 Admini strator ’s Guide i T able of Contents Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Main Features ..................... .............. ......................... .............. ............
T abl e of Contents ii RMX 4000 LEDs ............. ............ .............. .............. ......................... ...... 1-31 RMX 4000 Front Panel LEDs ..................... .............. .............. ...... 1-31 RMX 4000 Rear Panel LEDs ....
1 Hardware Description This Hardware Guide provides information on the RMX 4000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity and reliance.
Chapter 1- Hardware Description 1-2 RMX 4000 Specifications T ab le 1-1 Polycom RMX 4000 Specifications Physical Height 6U (26.56 cm.) Width 19” (48.26 cm.) Depth 15.74” (40 cm.) Wei g h t Up to 40 Kg. IP Protocols Audio G .71 1, G .722, G .722.1, G .
P olycom RMX 4000 Hardware Guide 1-3 System Capacities The following table su mmarizes th e different syst em capacities. S torage temp erature -40°– 70°C (40°– 158°F). Relative humidity 15 % - 90% no condensing. Operating altitude 60m below sea level, up to 3,000 m (10,000 ft.
Chapter 1- Hardware Description 1-4 MPM+ R esource Capacities Three MPM+ card assemblies are available: MPM+ 80 , MPM+ 40 and MPM+ 20 offering various resource capa cities for CP conferences. Table 1-3 summari zes the video capacities of the various MPM+ card assemblies.
P olycom RMX 4000 Hardware Guide 1-5 Table 1-4 summarizes the resource capacities of the various video resource types in an RMX containing MPM+ cards. In HD Video Switching conferences, an RMX with fo.
Chapter 1- Hardware Description 1-6 Safety R equirements This section describes the requiremen ts your site must meet for safe installation and operation of the system. Site Safety R equirements For your protection, please read th ese safety instructions completely before operating the equipment.
P olycom RMX 4000 Hardware Guide 1-7 General Installation Precautions • Use a regulating uninterruptable power supply (UPS) to protect the RMX 4000 from power surges and volt age spikes, to keep your MCU operating in case of a power fail ure.
Chapter 1- Hardware Description 1-8 • Always keep the rack’s trays an d card’s slots closed when not servicing, to mainta in proper cooling. Installing the RMX 4000 The following procedures have.
P olycom RMX 4000 Hardware Guide 1-9 Make sure that boxes contain all the required parts. 4 Remove the boxes and top Stratocell®. 5 Holding the handle on each side, lift the R MX 40 00 from the box, and place it on a flat surface or install it in a rack.
Chapter 1- Hardware Description 1-10 Installing the RMX in a Rack or as a Standalone Either place the RMX 4000 on a hard, flat surfa ce such as a desktop or mount it on a 19”/23 ” rack. Standalone RMX 4000 Installation Place the RMX 4000 on a flat surface or desktop.
P olycom RMX 4000 Hardware Guide 1-11 Placing the RMX 4000 in a 19” Rack 1 When the RMX is to be rack mounted chassis runners must be installed on the rack as shown in Fi gure 1-2. Two chassis runners are included in the Rack Installation Accessories kit and are attached facing inward from the outside of the 19”/23“rack mount.
Chapter 1- Hardware Description 1-12 3 Fasten the RMX to the rack with 8 screws into the holes provided on the RMX’s front as shown in Figure 1-3. Figure 1-3 RMX 4000 Rack Mount The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and right side of the system are clear for proper ventilation.
P olycom RMX 4000 Hardware Guide 1-13 Placing the RMX 4000 in a 23” Rack 1 Mounting the RMX 4000 on a 23 ” rack requires that first the handles and then the 19” brackets be removed from the MCU.
Chapter 1- Hardware Description 1-14 The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and right side of the system are clear for proper ventilation. Reverse Mounting the RMX 4000 in a Rack It is possible to reverse mount th e RMX 4000 in a rack using 19” or 23” brackets.
P olycom RMX 4000 Hardware Guide 1-15 3 Place the RMX in a rack and tighten the 8 screws securing the RMX to the rack. Connecting the RMX 4000 to Power Sources You can connect either an AC Inlet or to.
Chapter 1- Hardware Description 1-16 • Listed fastening hardware must be compatib le with the materials being joined and must be preclu de loosening, deterioration and electrochemical corrosion of the hardware and joint materials. Connecting the RM X 4000 to AC P ower 1 Make sure that the power button is switched OFF on the R MX 4000.
P olycom RMX 4000 Hardware Guide 1-17 Connecting the RMX 4000 to -48DC SEL V Power 1 On the DC Power Rail Modules (PRM ’s), set the two ci rcuit breakers to OFF. 2 Ensure that the cables from the Main that supplies electricity to the DC power units are OFF or disconnected.
Chapter 1- Hardware Description 1-18 5 Connect the green or green-yellow wire to the system sin gle-point M6x15 “Ground” bolt. If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with a single conductor and fixed as to prevent l ooseni ng.
P olycom RMX 4000 Hardware Guide 1-19 Connecting Cables on the RMX 4000 To connect the cable s (AC and DC systems): • RTM-IP 4000 : — Connect the Management Network cable to LAN 2. — Connect the Signalling cable to LAN 3. — Connect the Shelf Management cable to LAN 6.
Chapter 1- Hardware Description 1-20 For more information about specific card connections, see: • " RTM-IP 4000” on page 1-34 • " RTM ISDN” on page 1-36 • " RTM LAN” on page.
P olycom RMX 4000 Hardware Guide 1-21 RMX 4000 Components On the RMX 4000 components are located on both the front a nd rear of the MCU as listed in Table 1-6, " Polycom RMX 4000 C omponent Description" .
Chapter 1- Hardware Description 1-22 Figure 1-8 shows the front panel of an RMX 4000 DC system. Figure 1-8 RMX 4000 DC F ront View T able 1-6 Polycom RMX 4000 Component De scrip tion Component Descriptio n CNTL 4000 (CPU) Module The CNTL4000 module controls an d manage s the RMX 4000.
P olycom RMX 4000 Hardware Guide 1-23 AC Power Supply Modules The AC Power Supply drawers are located below the MPM+ Cards and are connected to the backplane by means of a power co nnector . Operating at 100-240 volts AC 50/60 Hz all power sup plies have built-in lo ad sharing capabilities.
Chapter 1- Hardware Description 1-24 RMX 4000 R ear Panel The RMX 4000 rear panel contains th e RTM-IP 4000 card and either (or both) RTM ISDN/RTM LAN card(s). In order for an MPM+ card to function (i.e. video) one of the RTM boards, either a LAN or ISDN card MUST be present in a rear panel slot opposite to an MPM+ card.
P olycom RMX 4000 Hardware Guide 1-25 Figure 1- 10 RMX 4000 DC Rear View RTM-IP 4000 A single RTM-IP 4000 card provid es system manage ment based on the ATCA standard and connects to th e backplane. Through the shelf manager, it controls and monitors th e system fans and regulates the AC power supplies.
Chapter 1- Hardware Description 1-26 Figure 1- 1 1 RMX 4000 RTM-IP 4000 Rear Panel La yout The following items a ppear on the RMX 4 000 rear panel: LAN 6- 10/100Mb ShMG (Shelf Manager) & LEDs LAN .
P olycom RMX 4000 Hardware Guide 1-27 RTM ISDN The RTM ISDN card connects directly to an MPM+. The RTM ISD N card routes data between the MPM+ ca rds and components of the system, converts ISDN T1/E1 media to IP pa ckets and provides connectivity to external ISDN networks.
Chapter 1- Hardware Description 1-28 ISDN/PSTN Clock Source Each RTM ISDN card has its own primary and se condary clock source. The first span to synchronize be comes the primary clock source and the second span to synchronize becomes the secondary clock source.
P olycom RMX 4000 Hardware Guide 1-29 DC Power Rail Module A DC powe r rail m odule inc ludes a po we r inlet, circuit breaker, EMI filter and backplane connectors. Power input to the system is fed via a power rail through backplane into the power supply.
Chapter 1- Hardware Description 1-30 12 Fan Drawer Mandatory 13-16 R TM ISDN/RTM LAN Either an RTM ISDN or an RTM LAN card is mandatory in combination with a Media card.
P olycom RMX 4000 Hardware Guide 1-31 RMX 4000 LEDs The RMX includes LEDs located on the fr on t panel and rear panel. In the front panel, the LEDs reflect the stat e of the components. The LEDs on the rear panel indicate the state of the ex ternal connections and the status of the RTM-IP 4000 card.
Chapter 1- Hardware Description 1-32 Fabric Switch Module (FSM 4000) ERR Red ON - Major er ror on card. Flashes - During card startup. RDY Green ON - The card has completed startup successfully . Flashes - During card startup. ACT Amber ON - At least one particip a nt is connected to a conference.
P olycom RMX 4000 Hardware Guide 1-33 CNTL 4000 Un it ERR Red ON - Major system error . In case of an active alarm this light is ON, and the RDY green is OFF . OFF - Normal. Flashes - During system startup. RDY Green ON - CPU card has successfully completed startup.
Chapter 1- Hardware Description 1-34 RMX 4000 R ear Panel LEDs RTM-IP 4000 The following LEDs appear on the RTM -IP 4000 card: T able 1- 10 RMX 4000 RTM-IP 4000 LEDs Component LED Name LED Color Description LAN LEDs (1-6) LNK Green ON with an active network connection, fli ckers with Packet activi ty .
P olycom RMX 4000 Hardware Guide 1-35 RTM LAN The following LEDs appear on the RTM LAN: ShMG (Shelf Manager) LEDs ERR Red ON - Major error on R TM-IP 4000 card. Flashes - During system startup. ACT Red ON - Packet flow to and from the MCU chassis. Flashes - During system startup.
Chapter 1- Hardware Description 1-36 RTM ISDN The following LEDs appear on the RTM ISDN: T able 1- 12 RMX 4000 RTM ISDN LEDs Function Name LED Name LED Color Description LAN LEDs (LAN 1-6) LNK Green ON with an active network connection, fli ckers with Packet activi ty .
2 Component R eplacement The RMX 4000 is designed with ease of maintenance in mind. Most components are swappable and are acce ssible directly vi a the front pane l or the rear panel. The following components can be re placed when they are faulty: • CNTL 4000 Module, see " Replacing the CNTL 4000 Module” on page 2-4 .
Chapter 2- Compon ent Replacement 2-2 • Fabric Switch Module (FSM 4000), see “ Replacing the Fabric Switch Module (FSM 4000)” on p age 2-18 . Wa r n i ng ! Before replacing parts: • To ensure a part needs replacing, comple te the troubleshooting procedures.
P olycom RMX 4000 Hardware Guide 2-3 Using the Modified PMC Compatible Ejector Lever On the RMX 4000 most components are fi tted with identical eject or levers that are used to release or fast en the component’s to their slot.
Chapter 2- Compon ent Replacement 2-4 R eplacing the CNTL 4000 Module The CPU module is the management system of the RMX 4000. Use the following procedure to replace a CNTL 4000 Module: 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
P olycom RMX 4000 Hardware Guide 2-5 R eplacing an AC P ower Supply Module Two units supply power to the RMX 4 000 (3rd optional - AC only), each unit with its own power cord. Use the following procedure to re place a Power Supply unit : 1 Unscrew the captive screws on the front panel of the Power Supply unit that secures the unit to the chassis.
Chapter 2- Compon ent Replacement 2-6 3 Carefully slide the Power Suppl y unit out from the front slot. 4 Slide in the replacement Power Supply unit. 5 Push the Power Supply unit firmly in to the Backplane, making sure it is properly s eated in its slot, and that the l atch is in a locked position.
P olycom RMX 4000 Hardware Guide 2-7 4 Carefully slide the PEM unit out from the rear slot. 5 Slide in the replacement PEM unit. 6 Push the PEM unit firmly into the Powe r Supply, making sure it is properly seat ed in its sl ot. 7 Tighten the captive screws on the rear panel of the PEM unit to the rear chassis.
Chapter 2- Compon ent Replacement 2-8 4 Using a star screw driver, disconnect the two wires connected to the Terminal block (-48V IN & -48V RTN) of the failed DC PRM unit. 5 Unscrew the captive screws on the rear panel of the PRM unit that secures the unit to the chassis.
P olycom RMX 4000 Hardware Guide 2-9 R eplacing the Fan Drawer Eight fans are mounted in the Fan drawer, where the ai rflow is from right to left. Should one of these fans fa il as indicated by a Fan LED, you are required to replace the Fan drawer. 1 Unscrew the captive screws on the front panel of the Fan drawer secured to the Fan chassis.
Chapter 2- Compon ent Replacement 2-10 Inserting an Air Filter (O ptional) in the Fan Drawer In the fan drawer, an Air Filter can be added as an option. You must order this part through your next level of support. 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
P olycom RMX 4000 Hardware Guide 2-11 5 Open the filter tray, by unscrewing two screws on the tray. 6 Insert the air filter into the filter tray. 7 Close the filter tray, by tighte ning the two screws on the tray. 8 Insert and slide in the Fan drawer.
Chapter 2- Compon ent Replacement 2-12 2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and the Control Un it start to flash. 3 The power off sequence for the interconnected MPM+ and RTM ISDN cards are ini tiated as follows : — All participant connections on the card are disconnected.
P olycom RMX 4000 Hardware Guide 2-13 5 Carefully s lide the MP M+ card out through the front panel. Installing the Replacement MPM+ Card 1 On t he car d t o b e in st all ed , m ov e th e ejector levers to their fully open position. 2 Slide in the replacement MPM+ car d.
Chapter 2- Compon ent Replacement 2-14 Installing a New MPM+ Card in a Powered On RMX 4000 1 If applicable, loosen the captive screws and remove the slot cover. 2 On the card to be installed, move the e jector levers to their full open position. 3 Insert the card into the slot until the ejector levers touch the front edge of the card cage.
P olycom RMX 4000 Hardware Guide 2-15 5 On t he car d t o b e in st all ed , m ov e th e ejector levers to their fully open position. 6 Slide in the replacement RTM ISDN card. 7 Insert the card into the slot until the ejec tor levers touch the front edge of the card cage.
Chapter 2- Compon ent Replacement 2-16 R eplacing the RTM-IP 4000 The RTM-IP 4000 card on the rear of the RMX 4000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM-IP 4000 card: 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
P olycom RMX 4000 Hardware Guide 2-17 R eplacing the RTM LAN The RTM LAN card on the rear of the RMX 4000 p rovides connectivity to all the MCU modules. Use the following proced ure to replace the RTM LAN card: 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).
Chapter 2- Compon ent Replacement 2-18 R eplacing the Fabric Switch Module (FSM 4000) 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O). 2 Loosen the captive screws that fasten the module to the MCU. 3 Remove the Fabric Switch Module (FSM 4000).
An important point after buying a device Polycom RMX 4000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom RMX 4000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom RMX 4000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom RMX 4000 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom RMX 4000 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom RMX 4000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom RMX 4000.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom RMX 4000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom RMX 4000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
