Instruction/ maintenance manual of the product RMX 1500 Polycom
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Po l y c o m ® RMX ® 1500/2000/4000 Getting Started G uide for Audio Only V ersion 7.0 | August 2010 | DOC25 85A.
T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various oth er countries.
Regulatory Notices United St ates Federal Communicatio n Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Chinese Communication C ertificate Singapore Certificate RMX 2000 complies with IDA standards G0916-07 Regulatory Notices.
P o lycom RMX 2000/4000 Getting Started Guide for Audio Only i T able of Contents System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 RMX 1500/2000/4000 ............ .............. ..........................................
T able o f Content s ii ISDN/PSTN Services ........... ................. .............. .............. ..... 2-4 Unpacking the RMX ............ ............... .............. .............. ................ 2-5 Unpacking the RMX 1500 .................
P o lycom RMX 2000/4000 Getting Started Guide for Audio Only iii List Pane ................... .............. .............. ................. .............. ............. 3-7 RMX Management ...... ............... .............. .............. .......
T able o f Content s iv SIP Participants .......... .............. .............. .............. ................. 3-47 ISDN/PSTN Participants ..................... .............. .............. ... 3-47 Connecting to a Polycom Conference from an Outlook Meeting Invitation .
P o lycom RMX 2000/4000 Getting Started Guide for Audio Only v Conference Control Using DTMF Codes ............ .............. ........ 3-76 Requesting Help ................. ................. .............. .............. ..... 3-78 Appendix A - Glossary .
T able o f Content s vi.
1-1 1 System Overview This Getting Started Guide provides i nformation on the ins tallation and basic operation of your RMX system. For more information on configuring and managing the system, refer to the RMX 1500/2000/4000 Adm inistrator’s Guide included with the system.
Chapter 1-System Overview 1-2 The RMX unit has, in addition, been designed in complia nce with IETF (Internet Engineerin g Task Force) – a large open international commu nity of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architec tur e and the smooth operation of the Internet.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-3 The Polycom RMX 1500/2000/4000 unit can be controlled via the LAN, by the RMX Web Client application, using Internet Explorer installed on the user’s workstation or the RM X Manager application.
Chapter 1-System Overview 1-4 Maximum number of Entry Queues 40 40 40 40 80 80 Maximum number of Profiles 40 40 40 40 80 80 Maximum number of Conference T empla tes 100 80 200 200 200 200 Maximum numb.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-5 Maximum number of gateway profiles 40 40 4 0 40 80 80 Maximum number of Reservations (Internal Scheduler) 2000 2000 2000 2000 4000.
Chapter 1-System Overview 1-6 RMX Audio Only Main Features The Polycom RMX conferencing system offers a comprehensive range of capabilities for audio conferencing: Scheduling Interfaces Conferences ca.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-7 IVR -Enabled Conf erencing Interactive Voice Response (IVR) is a software module that automates the connection process and lets particip ants perform various operations during ongoing conferences.
Chapter 1-System Overview 1-8 • Meeting Rooms – set up once, use many times. Meeting Rooms are saved in memory (using no resources) and can be activated as many times as needed.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-9 Gateway Using a special Gatewa y Profile, the RMX can be used as a gatewa y that provides connectivity across different physical networks such as H.323, SIP, ISDN and PSTN. The Gateway al so provides connectivity betwee n the ISDN/PSTN endpoints and the DMA.
Chapter 1-System Overview 1-10 Conference Management and Monitoring Features The Polycom RMX 1500/2000/4000 Web Cl ient provides capabilities for management and monitoring of partic ipants and conferences, including the following: • Automatic termination of idle (no participants) conferences.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-11 Card Configuration Modes Two Card Configuration Modes are supported: • MPM Mode – Supported with MPM cards on the current, and all previous RMX versions. Applicable to RMX 2000 only.
Chapter 1-System Overview 1-12 W orkstation R equirements The RMX Web Client and RMX Manager applications can be installed in an environment that meets the following requirements: • Minimum Hardware – Intel® Pentium® III, 1 GHz or higher, 1024 MB RAM, 500 MB free disk space.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-13 The Securi ty tab is displayed..
Chapter 1-System Overview 1-14 2 Clear the Enable Protected Mode check box for each of the following tabs: — Internet — Local intranet — Trusted sites.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-15 3 After successful connection to RMX , the Enable Protected Mode check boxes can be selected to enab le Protected Mode for the fo.
Chapter 1-System Overview 1-16 The Internet Opt ions dialog box is display ed with General tab open. 5 In the Browsing history section, click the Delete button.
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-17 The De lete Browsing History dialog box is displayed. 6 Select the Temporar y Internet files and Cookies check boxes. 7 Click th e Delete button. 8 The Delete Browsing History dialog box closes and the files are deleted.
Chapter 1-System Overview 1-18 The Temporary Internet Files and History Settings dialog box is displayed. 10 Click the View objects button..
P olycom RMX 1500/2000/ 4000 Getting Started Guide for Audio Only 1-19 The Down loaded Program Files folder containing the installed Program Files is displayed. 11 Select the CEMAClassLoaderCntl Obje ct file 12 Press the Delete key on the workstation.
Chapter 1-System Overview 1-20.
2-1 2 First Time Installation and Configuration First Time Installation and Configuration of the Polycom RMX 1500/200 0/4000 consists of the fo llowing procedures: 1 Preparations: — Gather Network Eq uipment and Addres s Information - get the information needed for integrating the RMX into the local network.
Chapter 2-Fi rst Time Installation and Configuration 2-2 Preparations Gather Network Equipment and Address Information IP Services The IP addresses and network parameters which enable communication be.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-3 IP Network Services R equired Information When installing an RMX unit, thes e default IP address es must be modified to your local network setting s.
Chapter 2-Fi rst Time Installation and Configuration 2-4 ISDN/PSTN Services The ISDN/PSTN Network Service is used to define the properties of the ISDN/PSTN switch and the ISDN li nes running from the ISDN/PSTN switch to the ISDN card installed in the RMX.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-5 Unpacking the RMX Unpacking the RMX 1500 To unpack and lift the RMX 1500: 1 When you receive the RMX 1500 packing case, inspect the equipment for damage and verify that the components match the packing slip.
Chapter 2-Fi rst Time Installation and Configuration 2-6 Two boxes are pla ced on the top Stra tocell®, labelle d: — Installation Accessories . This kit contains the power cables and a Disk-on Key (DOK).
P olycom RMX 1500/2000/4000 Getting Started Guide 2-7 4 Remove the boxes and to p Stratocell ® and open the ant i-static plasti c bag wrapping the RMX. 5 Holding the handle on each side, lift the RMX 4000 from the box, and place it on a flat surface or in a rack.
Chapter 2-Fi rst Time Installation and Configuration 2-8 Modifying the Factory Default Management Network Settings on the USB Key The USB key contains a text file, lan.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-9 Hardware Installation and Setup The RMX 1500/RMX 2000 unit should be mounted in a 19”rack in a well ventilated area. The RMX 4000 unit can be m ounted in a 19” or 23 ”rack in a well ventilated area.
Chapter 2-Fi rst Time Installation and Configuration 2-10 Mounting the RMX 1500 in a Rack There are two methods for installing the RMX in a 19” rack: • Using rack brackets on the RMX 1500 – Install rack br ackets, supplied by the rack manufact urer, in the rack.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-11 Connecting Cables on the RMX 1500 To connect the cables : •F o r t h e RTM-IP 1500 module : — Connect the Media cable to LAN 2 port . — Connect the Network cables to the MNG (Signaling) port & MNGB (Management Network) port .
Chapter 2-Fi rst Time Installation and Configuration 2-12 Installing the RMX 2000 • The following procedures have to be performed to install the RMX 2000 in your site: • Installing the RMX in a ra.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-13 Connecting Cables on the RMX 2000 Connect the following cables to the back pane l: •P o w e r c a b l e •L A N c a b l e t o LAN 2 Port •E 1 / T 1 C a b l e s t o PRI Ports Do not remove the protective caps from LAN1, LAN3 and ShMG ports.
Chapter 2-Fi rst Time Installation and Configuration 2-14 Installing the RMX 4000 The following procedures have to be performed to instal l the RMX 4000 in your site: • Mounting the RMX in a rack .
P olycom RMX 1500/2000/4000 Getting Started Guide 2-15 Connecting the RMX 4000 to the Power Sources Connect the following power cables to the RMX 4000 back panel: AC Power Supply connections: 1 Insert power cables to each of the three AC Power E ntry Modules (PEMs).
Chapter 2-Fi rst Time Installation and Configuration 2-16 3 Remove the transparent plastic caps on the terminal block. 4 Using the two wires of an 10 AWG cable running from the DC power distribution unit, connect the blac k wire into the -48VDC terminal block and the red wire to the RTN terminal block.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-17 If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with a single conductor and fixed as to prevent loosening. When using bare conductors, they must be coated with an appropriate antioxidant co mpound before crimp connections are made.
Chapter 2-Fi rst Time Installation and Configuration 2-18 Connecting Cables on the RMX 4000 To connect the cables (AC and DC systems): • RTM-IP 4000 : — Connect the Management Networ k cable to LAN 2. — Connect the Signalling cable to LAN 3. — Connect the Shelf Management cable to LAN 6.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-19 First Entry P ower-up and Configuration There are four procedures necessary for setup of the new RMX. It is important that they are perfor med in the following sequence: 1 First-time Power-up 2 Product Registration.
Chapter 2-Fi rst Time Installation and Configuration 2-20 2 Power the RMX On . AC System - Turn ON the power by pressing on the power switch located on the rear panel of the RMX 1500/2000/4000. DC System (RMX 4000) - Turn ON the Main that supplies power to the RMX and then turn ON each of the DC power rail modules.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-21 Procedure 3: Connection to MCU 1 Start the RMX Web Client application on the workstation. a In the browser’s address l ine, enter the IP address of the Control Unit in the format: http://<Control Unit IP Address>, as defined in the USB key .
Chapter 2-Fi rst Time Installation and Configuration 2-22 Procedure 4: Modifying the Default IP Service and ISDN/ PSTN Network Service Settings The Fast Configuration Wizard assists in co nfiguring the Signaling Network Service. It starts automatically if no Signaling Network Service is defined.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-23 Fast Configuration Wizard 1 Enter the required IP information in the dialog box. RMX 1500 RMX 4000 RMX 2000.
Chapter 2-Fi rst Time Installation and Configuration 2-24 2 Click Next . T able 2-3 Fast Configuration Wizard – IP Signaling Field Description Network Service Name The name Default IP Service is assigned to the IP Network Service by the Fast Configuration Wizard.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-25 3 Enter the required Ro uters information in t he dialog box. 4 Click Next . T able 2-4 Fast Config uration W izard – Ro uters Field Description Default Router IP Address Enter the IP address of the default router .
Chapter 2-Fi rst Time Installation and Configuration 2-26 5 Enter the required DNS information in the dial og box. T able 2-5 Fast Configuration Wizard – DNS Field Description MCU Host Name Enter the name of the MCU on the network. Default name is RMX.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-27 6 Click Next . 7 Select the IP Network Type: H.323, SIP or H.323 & SIP . 8 Click Next . 9 If you selected SIP only, go to Step 13. 10 Enter the required Gatekeeper information in the dialog box.
Chapter 2-Fi rst Time Installation and Configuration 2-28 11 Click Next . 12 If you selected H.323 only, go to Step 15. T able 2-6 Fast Configuration Wizard – Gatekeeper Field Descrip tion Gatekeepe r Select Spec ify to enable con figuration of the gatekeeper IP address.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-29 13 Enter the required SIP Server information in the dialog box. T able 2-7 Fast Configuration Wizard – SIP Server Field Description SIP Server Select: • Spec ify – to manually configure SIP servers.
Chapter 2-Fi rst Time Installation and Configuration 2-30 14 Click Next . Enter the required Security information in the dialog box. 15 Click Next . T ransport T ype (cont.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-31 The IP Network Service is created and confirmed. 16 Click OK . During the initial RMX setup, if the system detects the presence of the RTM ISDN card, the I SDN /PSTN Network Service definition screens of the Fast Configuration Wizard are enabled.
Chapter 2-Fi rst Time Installation and Configuration 2-32 17 Define the following parameters: 18 Click Next . T able 2-9 Fast Configuration Wizard – ISDN Service Settings Field Descrip tion Network Service Name S pecify the service provider ’s (carrier) name or any other name you choose, using up to 20 characters.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-33 The PRI Settings dialog box opens. 19 Define the following parameter s: T able 2-10 Fast Configuration Wizard – PRI Setti ngs Field Description Default Num T ype Select the Default Num T ype from the list.
Chapter 2-Fi rst Time Installation and Configuration 2-34 20 Click Next . The Span Definition dialog box opens. Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider . Default: ISDN Note: For E1 spans, this p arameter is set by the system.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-35 21 Define the following parameter s: 22 Click Next . T able 2-1 1 Fast Configuration Wizard – Spans Definition Field Description Framing Select the Framing format used by the carrier for the network interface from the l ist.
Chapter 2-Fi rst Time Installation and Configuration 2-36 The Phones dialog box opens. 23 Click Add to define dial-in number ranges. The Add Phone Number dialog box opens. 24 Define the following parameters: 25 Click OK . The new range is added to the Dial-in Phone Numbers table.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-37 With dial-in connections, the MCU CLI indicates the MCU’s number dialed by the participant. In a dial-out connection, indicates the MCU (CLI) number as seen by the participant. 28 Click Sav e & Continue .
Chapter 2-Fi rst Time Installation and Configuration 2-38 — Slot – the MPM/ MPM+/ MPMx card that the RTM ISDN / RTM ISDN 1500 card is connected to (RMX 2000: MPM 1 / MPM2 RMX 4000: MPM1/MPM2/MPM3/MPM4 ). — Service – the ISDN/PS TN Network Service to which the span is assigned.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-39 The System Flags dialog box is displayed. 32 Enter the required System Flags information in the dialog box. T able 2-13 Fast Configuration Wizard – System Flags Field Description / Default Conference ID Length (MCU) The number of digits of the Conferen ce ID to be a ssigned by the MCU.
Chapter 2-Fi rst Time Installation and Configuration 2-40 These flags can be modified later, if required, by selecting the System Configuration option from the Setup menu. For more information, see the R MX 1500/2000/4000 Adm inistrator’s Guide, ”System Configuration” on page 18-5 .
P olycom RMX 1500/2000/4000 Getting Started Guide 2-41 On first entry, the default Username and Password are both POLYCOM . In the RMX Web Client’s Main Screen an MCU State in dicator displays a progress indicator showing the time remaining until the system start-up is complete.
Chapter 2-Fi rst Time Installation and Configuration 2-42 2 Click the check boxes of the language s to appear in the Login screen of the RMX Web Client. For m ore info rmation see the RMX 1500/2000/ 4000 Administrator’s Guide ”Multiling ual Setting” on page 18-86 .
P olycom RMX 1500/2000/4000 Getting Started Guide 2-43 Conferen ce Profile Name: Factory Video Profile A Conference Profile is assigned to a Meeting Room to define its conferencing parameters, such as line rate and video resolution.
Chapter 2-Fi rst Time Installation and Configuration 2-44 Entry Queue Name ID DefaultEQ 1000 Using an Entry Queue enables one dial-i n number to be used for all conferences. In the Entry Que ue, particip ants are prompted for information to enable routing to their destination conferences.
P olycom RMX 1500/2000/4000 Getting Started Guide 2-45 Customizing the RMX’s Defa ult Conferencing Settings You can customize the conferencing entities to your organization’s requirements: • To customize the Voice Prompts and Video Slides to different organizations, users, languages et c.
Chapter 2-Fi rst Time Installation and Configuration 2-46 For more information, see the RMX 1500/2000/4000 Administrator’s Guide , ”Address Book” on page 5-1 .
3 Audio Only Basic Configuration and Operation The RMX unit can be used to run conferences that include only voice (Audio Only) participants. The RMX system includes special feat ures such as the Inte.
Chapter 3- Audio Only Basic Configuration and Operation 3-2 Starting the RMX W eb Client Before you begin you need to get th e following information from your system administrator: •U s e r n a m e .
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-3 RMX W eb Client and RMX Manager The most common operations performed via the RMX Web Client and RMX Manager are: • Configuration.
Chapter 3- Audio Only Basic Configuration and Operation 3-4 RMX W eb Client Screen Components The RMX Web Client’s main screen consists of five panes: • Conference List • List Pane • RMX Management • Status Bar • Address Book • Conference Templates You can login as a user with Chairperson , Operator or Administrator authorization .
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-5 Viewing and System Func tionality Permissions The RMX Web Client user’s viewing and system functionality depend on the authoriza.
Chapter 3- Audio Only Basic Configuration and Operation 3-6 Conferences List If you are logged in as a user with Operator or Administrator permissions: The Conferences pane lists all the conferen ces currently running on the MCU along with the ir Status , Conference ID , Start Time and End Time data.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-7 List Pane The List pane displays details of the it em selected in the Conferences pane or RMX Management pane .
Chapter 3- Audio Only Basic Configuration and Operation 3-8 System Alerts This is a list of system problems. Th e alert indicator flashes red when at least one system alert is active. The flashing continues until a user with Operator or Administrator permission reviews the list.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-9 •T h e High Port Usage threshold. The High Port Usage threshold repr esents a percentage of the total number of voice or video ports available. It is set to indicate when resource usage is approaching its maxi mum, resulting in no free resources to run additional conferences.
Chapter 3- Audio Only Basic Configuration and Operation 3-10 Address Book The Address Book is a li st of Participants and Groups that have been defined on the RMX. The information in the Address Book can be modified only by an administrator. All RMX users can, however, view and use the Address Book to assign partic ipants to conferences.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-11 Displaying and Hiding the Address Book The first time you access the RMX Web Cl ient , th e Address Book pane is displayed. You can hi de it by cl icking the anchor pin ( ) button.
Chapter 3- Audio Only Basic Configuration and Operation 3-12 Displaying and Hiding Conference T emplates The Conference Templates list pane is initially di splayed as a closed ta b in the RMX Web Client main window. The number of saved Conferenc e Templates is indicated on the tab.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-13 Customizing the Main Screen You can customize the main screen according to your prefere nces, and hide all the video columns that are not used to monitor conferences and participant connections.
Chapter 3- Audio Only Basic Configuration and Operation 3-14 Customizing the RMX Management Pan e The RMX Management pane can be viewed either as a list or as a toolbar. To switch between To olba r and List View s: In the RMX Management pane, click the Toolbar View button to switch to Toolbar view .
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-15 2 Release the mouse button when the icon is in the desired position. The Frequently Used and Rarely Used se ctions can be expanded or collapsed by clicking the and buttons.
Chapter 3- Audio Only Basic Configuration and Operation 3-16 R esource Management RMX units that are us ed mainly for voi ce (Audio Only) conferenci ng can maximize the resources utiliza tion by de signating all or almost all system resources as voice ( audio) resources.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-17 R esource Capacity Modes The installed media card type ( MPM, MPM+ or MPMx) determines the Card Configuration Mode , which in turn determ ines the resource allocation method that can be selected for the RMX.
Chapter 3- Audio Only Basic Configuration and Operation 3-18 guaranteed to each Audio Only and video connection according to the video resolution in advance. This mode is available only in MPM+ and MPMx Card Configuration Modes and is not relevant to MCUs used for Audio Only conferenci ng with no video connections.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-19 Configuring the Video/V o ice Resources in MPM, MPM+ and MPMx Modes - Flex ible R esource Capacity To allocate Audio Only resources: 1 In the RMX menu, click Setup > Video/Voice Port Configuration .
Chapter 3- Audio Only Basic Configuration and Operation 3-20 Re s o ur ce Re p o r t The Resource Report di splays the real ti me reso urce usage according to the selected Resource Capacity Mode : • Flexible Resource Capacity Mode available in both MPM , MPM+ and MPMx Modes.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-21 The Resource Report dialog box appears, displaying the resource usage according to the Resource Capacity Mode . In Flexible Resource Capacity Mode, resource usage is displayed for Audio and CIF video resources only.
Chapter 3- Audio Only Basic Configuration and Operation 3-22 In the Resources Graph , the actual number of occupied or free resources can also be displayed by moving the cursor over the columns of the bar graph.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-23 Using the Default Profile, Entry Queue and Meeting R ooms The Conferencing entities, such as Entry Queues, Meeting Rooms, ongoing Conferences and Reservati ons enable both audio and video connections.
Chapter 3- Audio Only Basic Configuration and Operation 3-24 Starting a Conference There are several ways to start a conference: • C licking the New Conference button in the Conferences pane. For more information, see " Starting a Conference from the Conferences Pane” on page 3-25 .
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-25 Starting a Conference from the Conferen ces Pane To start a conference fro m the Conference pane: 1 In the Conferences pane, click the New Conference ( ) button. The Ne w Conference – General dialog box opens.
Chapter 3- Audio Only Basic Configuration and Operation 3-26 General T ab 2 Define the following parameters: T able 3-4 New Conference – General Options Field Descrip tion Display Name The Display Name is the conferencing entity name in native language character sets to be displayed in the RMX Web Client.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-27 Routing Name Routing Name is the name with which ongoing conference s, Meeting R ooms, Entry Q ueues and SIP Factories register wit h various devices on the network such as gatekeepers an d SIP server .
Chapter 3- Audio Only Basic Configuration and Operation 3-28 Conferen ce Password Enter a password to be used by participant s to access the conference. If left blank, no password is assigned to the conference. This password is valid only in conferences that are configured to prompt for a conference password.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-29 3 If all participants are undefi ned, dial-in and no addi tional information is required for the new conference, click OK . 4 To add participants fr om the Participants Address Book or to define participants (mainly dial-ou t participants) click the Participants tab.
Chapter 3- Audio Only Basic Configuration and Operation 3-30 Participants T ab 5 Click the Participants ta b. The Participant s tab opens. When defining a new conference, the Participants List is empty. This procedure is optional. The Participants tab is used to add p articipants to the conference from the Address Book .
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-31 The following t able describes the in formation displayed in t he Participants List and the operations that can be performed.
Chapter 3- Audio Only Basic Configuration and Operation 3-32 Participants can be added to the conference in the following methods: — Defining a new participant du ring the definition of the conference (clicking the New bu tton).
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-33 — Once the conference has started, participants can be added to a conference directly from the Participants Address Book without having to use the New Conference – Participants tab.
Chapter 3- Audio Only Basic Configuration and Operation 3-34 8 The selected participants are assigned to the confere nce and appear in the Participant List . 9 Select additional Participants or click the Close button to return to the Participants tab.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-35 2 Define the following fields: T able 3-6 New Participant – General Properties Field Description Name Enter the name of the partic ipant or th e endpoi nt as it will be displayed in the RMX Web Client.
Chapter 3- Audio Only Basic Configuration and Operation 3-36 Ty p e The network communication protocol used by th e endpoint to connect to the conference: H.323 , SIP or ISDN/PSTN . The fields in the dialog box change according to the selected network type.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-37 Extension/ Identifier S tring Dial-out participant s that connect to an external device such as Cascaded Links or Recording Links may be required to enter a co nference password or an identifying string to connect.
Chapter 3- Audio Only Basic Configuration and Operation 3-38 3 Click OK . The new participant is added to the Participants list. You can save the participant properties to the Address Book so you can easily invite the particip ant to future conferences.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-39 Information T ab In the Info fields, you can add general information about the conference, such as contact person name, co mpany name, billing code, etc. This information is written to the Call Detail Record (CDR) when the conference is launched.
Chapter 3- Audio Only Basic Configuration and Operation 3-40 6 Click OK . An entry for the new conference appear s in the Conferences pane. If no participants were defined for the conference or as long as no participants are connected, the indication Empty and a warning icon ( ) appear in the Status column in the Conferences pane.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-41 Starting a R eservation To start a conference from the Reservation Calendar: 1 In the RMX Management pane, click the Reservations entry ( ). The Reser vation Calendar is displayed.
Chapter 3- Audio Only Basic Configuration and Operation 3-42 The New Reservation – General tab dialog box opens. 3 Optional. Select the Enab le ISDN/PSTN Dial-in che ck box if you want ISDN and PSTN participants to be able to connect directly to the conference.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-43 The conference is started. If an IS DN/PSTN dial-in n umber was assigned to the conference either automaticall y or manually, this number can be viewed in the Conferences pane.
Chapter 3- Audio Only Basic Configuration and Operation 3-44 Participants that are connected to other ongoing conferences when the template becomes an ongoing conference are not connected. For detailed description of Conference Templates, see RMX 1500/2000/ 4000 Administrator’s Guide , " Conference Templates” on page 8-1 .
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-45 Starting a Video Meeting from a Microsoft Outlook Polycom Meeting Invitation Polycom Conference information is included in the meet ing invitation sent by Outlook to each meeting attendee.
Chapter 3- Audio Only Basic Configuration and Operation 3-46 Connecting to a Conference Direct Dial-in Direct dial-in connection to conferen ces and Meeting Rooms is available to all endpoints. Participants must be pro vided with a dialing string which can var y according to the network type, conf erence password and chairperson password.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-47 H .323 Participants For H.323 participants, the dialing stri ng is composed of the MCU prefix in the Gatekeeper and the conference ID.
Chapter 3- Audio Only Basic Configuration and Operation 3-48 Connecting to a P olycom Co nference from an Outlook Meeting Invitation Attendees that have received a Meeting Invitati on via Outlook usin.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-49 Entry Queue Access Access via an Entry Queue allows all participants to dial the same entry point that acts as a routing lobby. Once in the Entry Queue, participants are guided to the conference accor ding to the conference ID they enter .
Chapter 3- Audio Only Basic Configuration and Operation 3-50 H.323 participants can bypass the Entry Queue IVR voice messages by adding the correct Conference ID of destinatio n conference to the initial dial string: [ Gatekeeper Prefix][EQ ID] [##Destination Conference ID] Example: Conference ID 1001 H.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-51 Example: Entry Queue ID 1000 Assigned Dial-in number 4631000 ISDN/PSTN participants dial 4631000 Dial- out P articipants Automatic Dial Out Dial-out participants are defined with their dial-out number.
Chapter 3- Audio Only Basic Configuration and Operation 3-52 Monitoring Ongoing Conferences Conference monitoring enables you to keep track of conferences and their participants: if all its participants are correctly connecte d and whether errors or faults have occurred.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-53 • Right-click ing anywhere in the Conferences or Participants pane and selecting an operation from the menu. Multi Selection Using multiple selection, you can monitor and perform simultaneous operations on multiple part icipants in multipl e conferences.
Chapter 3- Audio Only Basic Configuration and Operation 3-54 Using the Chairperson Pa ssword for Filtering If you are logged in as a chairperson, the Chairperson Password field is displayed. It enables you to search for, and display a list of, ongoing conferences for which you have the password.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-55 No status indicator display in the Status column means that the conference is running without problems. One or more of the status indicators listed in Table 3-8 may appear in the Status column.
Chapter 3- Audio Only Basic Configuration and Operation 3-56 Additional information about the co nference can be view ed when accessing the conference properties.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-57 You can view all the conference’s properties but those that appear with a gray background cannot be modified. For mo re inform ation , see the RMX 1500/20 00/4000 Admini strator’s Guide, " Confer ence Level Monitoring” on page 10-3 .
Chapter 3- Audio Only Basic Configuration and Operation 3-58 Participant Level Monitoring Participant Connection Monitoring When a conference is selected in the Confe rence List , details of its participants appear in the List pane.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-59 S tat us (cont.) A waiting Individu al Assistance – The participant has requested the user ’s (operator ’s) assistance. Awaiting Conference Assistance – The participant has requested the operator ’s assistance for the conference.
Chapter 3- Audio Only Basic Configuration and Operation 3-60 For more information, see the RMX 1500/2000/4000 Administrator’s Guide, "Participant Level Monitoring” on page 10-15 . Audio Displays the status of the particip ant’s audio channel.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-61 Operations P erformed During On Going Conferences Conference Level operations Changing the Duration of a C onference The duration of each conference is set when the new conference is created.
Chapter 3- Audio Only Basic Configuration and Operation 3-62 To terminate a conf ere nce manually: 1 In the Conferences list, select the conference you wish to delete and click the Delete Conference ( ) button. You are prompted for confirmation. 2 Click OK to terminate the conference.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-63 Moving Participants RMX users can assist participants by performing the following operations: • Move a participant to an Operator conference (Attend a participant). • Move a participant to the Home (destination) conference.
Chapter 3- Audio Only Basic Configuration and Operation 3-64 When selected, the Move to Conference dialog box opens, letting you select the name of the destination conference.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-65 Saving an Ongoing Conf erence as a T emplate Any conference that is ongoing can be saved as a template. To save an ongoing conference as a template: 1 In the Conferences List , select the conferen ce you want to save as a Template .
Chapter 3- Audio Only Basic Configuration and Operation 3-66 2 In the drop-down menu select Copy Conference . P aste Conferenc e The Paste Conference command starts the new conference on the same RMX or on a different RMX . To paste a conference: >> Right-click in the Conferences List pane and in the drop-down menu select Paste Conference .
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-67 b In the Conferences list pane, r ight-click, and in the drop-down menu select Paste Conference.
Chapter 3- Audio Only Basic Configuration and Operation 3-68 b In the Conferences list pane, right-click, and in the drop-down menu sel ect Paste Conference As . The Confere nce Properties dialog box is displayed . 2 Modify the conference information as require d.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-69 Pa rticipant Level Operations Participant Level Operations enable you to modify and control the connections and statuses of particip ants in ongoing conferences, as described in Table 3-10.
Chapter 3- Audio Only Basic Configuration and Operation 3-70 Block Audio T o bl ock the audio transmission from the conference to the particip ant. When bl ocked, the particip ant can still be heard by the conference. The Audio Blocked indicator app ears in the Participants List and the Unblock Audio button ( ) becomes active.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-71 Copy Cut and Paste P articipant The RMX user can Copy , Cut and Paste participants between differ re nt conferences running on the RMX, including his/her current conference.
Chapter 3- Audio Only Basic Configuration and Operation 3-72 2 In the drop-down menu select Copy Partici pant . Cut Participant The Cut command copies all the particip ant’s properties and makes them available for pasting . The participant is deleted from his/her current conference.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-73 2 In the drop-down menu select Cut Participan t . Pas t e Par t i ci p a n t The Paste command connects the copie d or cut participant to the selected conference.
Chapter 3- Audio Only Basic Configuration and Operation 3-74 c Right-click, and in the drop-down menu select Paste Participant . The participant is connected to the confer ence. Pas t e Pa r ti c i pa n t As The Paste Participant As command allows the RMX us er to create a new participant using the copied particip ant’s properties as a template.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-75 c Right-click, and in t he drop-down menu s elect Paste Participant As . The Addre ss Book - Participant Properties dialog box is displayed . 2 Modify the participant information as required.
Chapter 3- Audio Only Basic Configuration and Operation 3-76 3 Click the OK button to connect the new participant to the selected conference. Conference Control Using DTMF Codes Participants and chairp ersons can manage thei r connection to ongoing conferences from their endpoints, us ing touch-tone signals (DTMF codes) from their endpoints.
P o lycom RMX 1500/2000/4000 Getting Started Guide for Audio Only 3-77 Enable Roll Call *42 Chairperson Disable Roll Call #42 Chairperson Roll Call Review Names *43 Chairperson Roll Call S top Review .
Chapter 3- Audio Only Basic Configuration and Operation 3-78 Req u es ti n g H e lp A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individ ual Assistance (default DTMF code *0 ) or Conference Assistance (default DTMF code 00 ).
A-1 A Glossary This appendix lists the terms and a bbreviations that are related to the Polycom RMX 1500/2000/4000, and are commonly used in the RMX documentation . Abbreviation/ Te r m Explanation AGC Auto Gain Control. A mechanism that regulates noise and audio volume by ke eping the re ceived signal of all participants balanced.
Chapter A-Glossary A-2 BRI Basic Rate Interface. A type of ISDN connection for transiting data, consisting of 3 chann els: two B-channels (each of 64 Kbps) and one D-channel (16 Kbps). Carrier A telephone or other company that provides telecommunication transmission services.
P olycom RMX 1500/2000/4000 Getting Started Guide A-3 DTMF Dual T one Multi Frequency . A system of coded signals used by touch-tone telephones in which a specific sound, frequency or tone is a ssigned to each key so that the signal can be easily recognized by a computer .
Chapter A-Glossary A-4 H.230 ITU-T standard that defines simple multipoint control systems procedures and desc ribes network maintenance functions. H.231 ITU-T standard that defines a set of MCU functions and operational requirements.
P olycom RMX 1500/2000/4000 Getting Started Guide A-5 ISDN Integrated Services Digital Ne twork. A set of protocol and interface standards (voice, video and data) that comprise a telephone network.
Chapter A-Glossary A-6 QCIF Quarter CIF . A video format with image size of 176x144 pixels that transmits 9.1 15 Mb ps at 30 frames per second (a quarter of the capacity of CIF). For more info rmation, see CIF . QoS Quality of Service. QoS defines the performance of a network service, such as the average delay between packets.
An important point after buying a device Polycom RMX 1500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Polycom RMX 1500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom RMX 1500.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom RMX 1500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom RMX 1500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
