Instruction/ maintenance manual of the product IP 500/501 SIP 1.6 Polycom
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M e n u V o i c e M a i l D o N o t D i s t u r b H o l d D e l S e l F o r w a r d C o n f e r e n c e T r a n s f e r C a l l L i s t s S p e e d D i a l T i m e & D a t e R e d i a l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C User Guide SoundP oint ® IP 500/501 SIP 1.
Contents Introduction ............................................... 1 Par ts List ................................................... 1 Installing SoundPoint ® IP 500/501 SIP .......... 2 Connecting Network and Power Source ........................
Shared Lines ........................................................................ 15 V oicemail ............................................................................. 16 Distinctive Ringing / Call T reatment ................................
1 Thank you for choosing the SoundPoint ® IP 500/501 SIP , a full-duplex, hands- free phone. This unit pro vides business telephony features and functions such as Multiple Call Appearances, Call Hold, T ransfer , and Conference over an IP network. In this User Guide, you will find ev erything you need to quickly use your new phone.
2 Installing SoundPoint ® IP 500/501 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP 500/501 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system administrator .
3 LAN PC HEADSET HANDSET Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone.
4 Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Speakerphone Microphone Mute Headset Feature Keys Access important features using these keys.
5 F eature K ey Description H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t Di s t ur b ABC 2 1 DEF 3 5 .
6 Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the hand - set. 2. Dial the desired number , OR Dial by SIP URL or IP † address: • After obtaining dial tone press Name • Enter URL or IP (press * for “. ” and # for “@”) • Press Send to complete the call.
7 Ans wering a Call Using the Handset: Pick up the handset. Press H o ld D e l S e l C o nf e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o ld D e l S e.
8 General Key Use T o navigate through menus and to enter data, these are useful tips: 1. Use H ol d D el S e l 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ R S 9 WX Y Z 0 OP E R * # 2 AB C Hol d Men u M.
9 1. During a call, press H o l d D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Hol d De l Se l Men u Mes sag es D o No t D i s t ur b ABC 2 1 DEF 3 5 4 MNO JK.
10 Redial Press H o l d D e l S e l C o n f er e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l D i r e ct o r i e s S e r v ic e s C a l l L i s .
1 1 T ime and Date is clearly displayed on the SoundPoint ® IP 500/501 SIP phone. If the phone cannot obtain a time and date from the server , the display will flash. Contact your system administrator if either time or date is incorrect. Users hav e control over the format of the display and can turn it off.
12 Ring Type Many ring types are a vailable. Users can select different rings to distinguish be - tween lines or to hav e a different ring from their neighbor’ s phone.
13 4. Enter the Contact number . This is a required field and it must be unique (not already in the direc- tory). 5. Speed Dial Index, Ring T ype and Div ert Contact may be left blank.
14 SoundPoint ® IP 500/501 SIP can support up to three lines, each associated with its own line key . Lines can be configured for local Directory Numbers (DNs), such as your main extension and priv ate or shared lines. T ypically , the top-most line key is reserved for the principal DN of the phone.
15 Multiple Call Appear ances Each line on the phone can be configured to hav e one or more call appearances. This is useful if there is an activ e call and an incoming call arriv es on the same line. In the example sho wn, extension 9301 is in an outbound call with 9304.
16 * V oice Mail is an optional featur e configur ed on the server and may not be supported on your particular system. Contact your system adminis- trator to find out. † Scr een options may vary with server-based application. V oice Mail can be accessed with a single ke y press.
17 Multilingual Suppor t (Localization) Many languages are supported by the phone. T o change language: 1. Press H ol d D el S el C on f er e nc e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 .
18 T ext Messaging Users can send and receiv e T ext messages on the phone. SIP Instant (T ext) Mes - saging is supported in real-time. Users can send and receiv e text messages using their phones.
19 5. Press the Save soft key or Cancel to abandon the change then press H o ld D e l S e l C o nf e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o ld D .
20 No Dial-T one T roubleshooting V erify power is correctly applied to the SoundPoint ® IP 500/501 SIP phone: • Check that the display is illumi - nated. • Make sure the LAN cable is insert - ed properly at the rear of the phone (try unplugging and re-inserting the cable).
21 Display shows “Netw or k Link is Down” V erify LAN cable is properly connected: • Check termination at the switch or hub (furthest end of the cable from the phone). • Check that the switch or hub is operational (flashing link/status lights) or contact your System Administrator .
22 Installation must be performed in ac- cordance with all relev ant national wiring rules. L ’Installation doit êtr e exécutée confor - mément à tous les r è glements nationaux applicable au filage électrique .
23 may be new or reconditioned. Polycom is expected to warrant an y replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichev er is longer .
24 LIMIT A TION OF LIABILITY . T O THE FULL EXTENT ALLOWED BY LA W , POL YCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY , WHETHER B ASED IN CONTRA CT OR TOR T (INCLUDING NEGLIGENCE), FOR INC.
25 Permission is hereby granted, free of charge, to an y person obtaining a copy of this software and associated documenta - tion files (the “Software”), to deal in the Software without restricti.
Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies.
An important point after buying a device Polycom IP 500/501 SIP 1.6 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Polycom IP 500/501 SIP 1.6, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom IP 500/501 SIP 1.6.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom IP 500/501 SIP 1.6. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom IP 500/501 SIP 1.6 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
