Instruction/ maintenance manual of the product IP 330 Polycom
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December, 2007 Edition 1725-11241-001 Rev. C SIP 3.0 User Guide for the SoundPoint ® IP 330/320 Phone SIP 3.0.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
iii About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearan ces, call hold, transfer, and conference over an IP network.
User Guide SoundPoint IP 330/320 iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 330/320 vi System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Line Keys Per Line .
Conte nts vii Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 330/320 viii.
1 - 1 1 Getting Star ted with Y our SoundPoint IP 330/320 Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provid es a powerful, yet flexible IP communications solution, delivering ex cellent voice quality.
User Guide SoundPoint IP 330/320 1 - 2 Par ts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/32 0 phone • handset & handset cord .
Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator.
User Guide SoundPoint IP 330/320 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator. Power over Ethernet Using a regular CAT5 cable (optional a ccessory from Polycom), the phone can be powered from a PoE (IEEE 802.
Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 5 2. Connect the headset (optional) to the headset jack on the side of the phone. Attaching the Base The phone base can be attached to the So.
User Guide SoundPoint IP 330/320 1 - 6 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.
Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 7 T o attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switc h and reposition it so that the end tab (at a 45 0 angle) is facing up.
User Guide SoundPoint IP 330/320 1 - 8 Features of Y our SoundPoint IP 330/320 Phone The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator —This will alert you to voice and text (instant) messages. 2. Line Icons —Use these keys to activate up to lines that can be assigned to your phone.
Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 9 — Do Not Disturb — Presence/BLF 3. Soft Keys —The screen will display labels for these keys, to identify their context-sensitive functions.
User Guide SoundPoint IP 330/320 1 - 10 14. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed in formation. Use (the Select key) to select a fi eld of displayed data or enter edit mode for some settings. 15. Speaker —For ringer and hands-fre e audio output.
Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 11 • Use the dial pad keys to navigate throug h and make selections in numbered menu lists. • The navigation guide icon in the top left-hand corner of the graphic display shows w hich arrow keys can be used at a particu lar sublevel.
User Guide SoundPoint IP 330/320 1 - 12 • Press and hold (for one second) from the idle display: — to point to the contact in t he directory system where you can scroll through the in dividual fields. — to the Placed Calls list when the phone is idle.
2 - 1 2 Customizing Y our SoundPoint IP 330/320 Phone You can customize your SoundPoint IP 330/320 phone by adju sting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists.
User Guide SoundPoint IP 330/320 2 - 2 Configuring Basic Settings You can configure the following ba sic settings if you press and then select Settings > Basic : • The appearance of the time and .
Customizing Y our SoundPoint IP 330/320 Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor table level: 1.
User Guide SoundPoint IP 330/320 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabl ed and turn Headset Memory Mode off. T o activate Headset Memor y Mode: >> Press twice.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 5 Ring T ype You can select from the different ring ty pes to distinguish between li nes or to have a different ring from your neig hbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contacts on page 1-3 ).
User Guide SoundPoint IP 330/320 2 - 6 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic displa y will change to the language of your choice. 5. Press or repeatedly to return to the idle display.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 7 The phone will restart to set the new directory search mode if you pressed the Yes soft key. Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the and .
User Guide SoundPoint IP 330/320 2 - 8 • To return to the previous menu: — Press . • To store the contact to the local contact directory: — Press to select the entry, then press the Save soft key. • To delete th e call from list: — Press the Delete soft key.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 9 2. Select the local contact directory if it does not appear automatically by pressing . 3. Press . A new entry appears at the top of the list. 4. Press to add a new entry. 5. Press to enter a first name.
User Guide SoundPoint IP 330/320 2 - 10 10. Repeat steps 3 to 6 to enter a contact number. T h i s i s a r e q u i r e d f i e l d a n d i t m u s t b e u n i q u e ( n o t a l r e a d y i n t h e d i r e c t o r y ) . Entry to this field is number as denoted by .
Customizing Y our SoundPoint IP 330/320 Phone 2 - 11 b Press to view the Placed Calls list. 2. Use and to scroll t hrough the list t o find the contact. 3. Press to select the entry. 4. (Optional) Press the Info soft key. The name is displayed. The number, ti me and date when the call started, and call duration are acce ssible through use of .
User Guide SoundPoint IP 330/320 2 - 12 4. Press . The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 13 6. Use and to scroll through the fields, then pr ess to select the field. 7. Make the desired changes.
User Guide SoundPoint IP 330/320 2 - 14 4. Press to select the entry. 5. Press the Delete soft key. The contact is deleted from the director y. The next entry in the directory appears. 6. Press repeatedly to return to the idle display. Placing a Call to a Contact T o place a call to a contact in the local contact director y: 1.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 15 retrieved. The second key press repeats the process using the second letter on the key and so on. For example, to f ind the first directory en try whose last name starts with J, press the 5 key once.
User Guide SoundPoint IP 330/320 2 - 16 Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, send ing them di rectly to your voice mail, or by transferring them direct ly to another party.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 17 T o send incoming calls from a par ticular contact directly to voice mail: 1. Press the Dir soft key. 2. Use and to scroll t hrough the list t o find the contact. 3. Press to select the entry. 4. Press the Edit soft key.
User Guide SoundPoint IP 330/320 2 - 18 6. Press . 7. Enter the number of the party t o w hom you want to divert the call. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled.
Customizing Y our SoundPoint IP 330/320 Phone 2 - 19 Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it.
User Guide SoundPoint IP 330/320 2 - 20.
3 - 1 3 Using the Basic Features of Y our SoundPoint IP 330/320 Phone Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.
User Guide SoundPoint IP 330/320 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1 .
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1.
User Guide SoundPoint IP 330/320 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. T o place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Call list.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call.
User Guide SoundPoint IP 330/320 3 - 6 T o answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call. This places the original call on hol d an d refreshes the so ft key labels.
User Guide SoundPoint IP 330/320 3 - 8 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 9 Press again or the Resume soft key to resume the call. The active audio icon (one of , , or ) appears as the line indicator. When a call has been on hold for an exte nded period of time, both visual and audible alerts appear.
User Guide SoundPoint IP 330/320 3 - 10 2. Press Conf soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press the Conf soft k ey again to join all parties in the conference. T o split a conference call: ¾ Press the Split soft key to split the conference.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 11 T ransferring a Call A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up.
User Guide SoundPoint IP 330/320 3 - 12 T o per form a blind transfer: 1. During a call, press the Trans soft key. 2. Press the Blind soft ke y. 3. Do one of the following steps: a Enter the number to which you want to transfer the call.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 13 Static For warding T o enable call for warding to another party: 1. Press and select Features > Forward. 2. (Optional) If mul tiple li nes are configured on your phone, select the line to forward from the list using and .
User Guide SoundPoint IP 330/320 3 - 14 T o disable call for warding: 1. Press and select Features > Forward. 2. (Optional) If mul tiple li nes are configured on your phone, select the line to forward from the list using and . 3. Using and , select the forwa rding type you want to change and then press the Select soft key.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 15 Assigning Speed Dial Indexes You can associate a contact with for single touch dialing of a frequently use d number. For example in the figure below, pr essing places a call t o James.
User Guide SoundPoint IP 330/320 3 - 16 6. Press to select the spe ed dial index for edit. 7. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index.
Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 17 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display.
User Guide SoundPoint IP 330/320 3 - 18.
4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 330/320 Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 330/320 phone.
User Guide SoundPoint IP 330/320 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directe d to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available and calls will be dir ected to your phone.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 3 8. Enter your password and press the Login sof t key. 9. Press repeatedly to return to the idle display. T o log out of the ACD: 1. Press . 2. Select Features > ACD Login/Lo gout .
User Guide SoundPoint IP 330/320 4 - 4 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 330/320 phone comb ines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.
User Guide SoundPoint IP 330/320 4 - 6 T o add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 7 Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.
User Guide SoundPoint IP 330/320 4 - 8 4. Press to select the entry. 5. Press Edit soft key . 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence.
Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 9 T o restar t the phone: ¾ Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is heard. — Press , then select Settings > Advanced > Resta rt Phone .
User Guide SoundPoint IP 330/320 4 - 10.
5 - 1 5 T roubleshooting Y our SoundPoint IP 330/320 Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need as sistance, c ontact your system administrator.
User Guide SoundPoint IP 330/320 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: • V erify that no lights appear on the unit when it is powered up.
T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad.
User Guide SoundPoint IP 330/320 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: • Press the keys more slowly .
T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated.
User Guide SoundPoint IP 330/320 5 - 6 The phone does not ring. Ring setting or volu me is low . Do one of the following steps: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check same status of handset, headset (if connected) and through the Hands-Free S peakerphone.
T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated.
User Guide SoundPoint IP 330/320 5 - 8 Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect . Do one of the following steps: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide SoundPoint IP 330/320 Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is .
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide SoundPoint IP 330/320 Regulator y Notices - 4.
Index – 1 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–10 A ABC icon 2–9 , 2–15 ACD. See also automatic call distribution answering calls 3.
User Guide SoundPoint IP 330/320 Index – 2 L language support 2–5 M managing buddies 4–5 microphone mute 3–8 Microsoft Office Li ve Communications Server 2005 4–5 , 4–7 multiple call appea.
Index Index – 3 T text entry 1–11 time and date 2–2 transferring calls 3–11 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 display problems 5–7 power and.
User Guide SoundPoint IP 330/320 Index – 4.
An important point after buying a device Polycom IP 330 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom IP 330 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom IP 330 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom IP 330 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom IP 330 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom IP 330, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom IP 330.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom IP 330. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom IP 330 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
