Instruction/ maintenance manual of the product IP 32x Polycom
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SIP 3.1.3 | June 2009 | 1725-112 41-001 Rev . E User Guide for the Polycom® SoundPoint IP® 32x/33x Phone.
© 2009 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
iii About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearan ces, call hold, transfer, and conference over an IP network.
User Guide for the SoundPoint IP 32x/33x Desktop Phone iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone .
User Guide for the SoundPoint IP 32x/33x Desktop Phone vi Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts vii Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Regulatory Notices .
User Guide for the SoundPoint IP 32x/33x Desktop Phone viii.
1 - 1 1 Getting Star ted with Y our SoundPoint IP 32x/33x Phone This chapter provides basi c installation ins tructions and information f or obtaining the best performance with the SoundPoint IP 32x/33x phone. The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering ex cellent voice quality.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 2 Par ts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone • Handse.
Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item . If you are missing any it ems, contact your system administrator.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator.
Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 5 Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 6 Attaching the Base Attach the phone base to the phone in one of the following ways: • As a desk mount • As a wall mount For more detailed instructions, go to http://www.polycom.com/support/voip / and search f or the “Wallmoun t Instructions for SoundPoi nt IP Phones” quick tip.
Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 7 2. Align the protrusions on the bracket wi th their corresponding holes in the phone. 3. Snap them together to lock the br acket to the phone. T o attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 8 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab fa cing up.
Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 9 register your phone afte r you install it, see Quick Tip 44011: Register Standalone SoundPoint® IP, SoundSt ation® IP, and Polycom® VVX™ 1500 Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/ VoIP_Technical_Bullet ins_pub.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 10 — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF 3. Soft Keys —The screen will display labels for these keys, to identify their context-sensitive functions.
Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 11 13. Feature Keys —Access important features using these keys. — —Dials phone numbers or allo ws you to view the placed call list. — —Accesses local (your phone) an d call server features.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 12 • Press and or hold and down to scroll through the lists. • Use the dial pad keys to navigate throug h and make selections in numbered menu lists.
Getting Started with Y our SoundPoint IP 32x/33x Phone 1 - 13 The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and ap pear when you press *, 1, or 0.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 14.
2 - 1 2 Customizing Y our SoundPoint IP 32x/33x Phone You can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and date, display co ntrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 2 Configuring Basic Settings To configue basic settings , press , and then select Settings > Basic.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor ta ble level: 1.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabl ed and turn Headset Memory Mode off. T o activate Headset Memor y Mode: >> Press twice.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 5 Ring T ype You can select from the different ring ty pes to distinguish between li nes or to have a different ring from your neig hbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contacts on page 1-3 ).
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 6 3. Scroll through the list of available languages. 4. Press to confirm your choice. Text that appears on the graphic displa y will change to the language of your choice. 5. Press or repeatedly to return to the idle display.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 7 The phone will restart to set the new directory search mode if you pressed the Yes soft key. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 8 Press the Callers soft key to vi ew the Received Calls list (shown in the following fig ure). Press to view the Placed Call s list (shown in the following figure). T o manage the listed calls: • To return the ca ll: — Press to return the call.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 9 You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. You may have access to portions of yo ur co rpora te direc tory t hroug h your phone. The contacts that you can s ee are determined by your system administrator.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 10 5. Press to enter a first name. Entry to this field is al phabetic as denoted by . 6. Enter the first name of the contact from the dial pad. 7. Press the Ok or Cancel soft keys to accept or cancel changes.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 11 14. Press to end contact’s data entry. 15. Press the Yes or Cancel soft keys to accept or cancel changes. 16. Press repeatedly to return to the idle display. Adding Contacts From Call Lists T o add a contact to the local contact director y from a call list: 1.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 12 Add Contacts From Corporate Director y T o add a contact to the local contact di rector y from the corporate director y: 1. Press the Dir soft key. 2. Press , then press to select the corporate directory.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 13 4. Press to select the entry. 5. Press the Edit soft key. 6. Use and to scroll through the fields, then pr ess to select the field. 7. Make the desired changes. The Ok soft key is not displayed until a change has been made.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 14 Deleting Contacts T o delete a contact from the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing . 3.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 15 Placing Calls From the Corporate Director y T o place a call to a contact in the corporate director y: 1. Press the Dir soft key. 2. Select Corporate Directory . 3. Search for the contact. Refer to Searching the Corporate Directory on page 2-15 .
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 16 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For exam ple, to search for James Woller, enter wo in the search line.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 17 Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type. T o set a distinctive ring ty pe for a par ticular contact: 1. Press the Dir soft key. 2.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 18 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Aut o Reject field is displayed. 6. Press , and then to change between Disabled and Enabled. 7. Press the Ok or Cancel soft keys to accept or cancel changes.
Customizing Y our SoundPoint IP 32x /33x Phone 2 - 19 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept or cancel changes.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 20 Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling.
3 - 1 3 Using the Basic Features of Y our SoundPoint IP 32x/33x Phone Your SoundPoint IP 32x/33x phone is desi gned to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 32x/33x Phone on page 4-1 .
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. T o place a call using the Dial key: 1.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 6 T o answer a call using the headset: ¾ Press to answer the call through an optionally connected headset.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call. This places the original call on hol d an d refreshes the so ft key labels.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 8 Redialing T o redial any call placed from your phone: ¾ Refer to Placing a Call on page 3-2 . Placing a Call on Hold During a call, press . This will be indicated on t he graphic display by the hold icon as the line indicator.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 9 If calls are on hold on more than one Li ne Key, all calls are combined into a single call list. The Line Key tha t a call is associated with is indicat ed by the line icon in reverse colors.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 10 T o set up a conference call using the Join soft key: ¾ When you are in an active call: a If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 11 T o transfer a call: 1. During a call, press Trans soft key. The active call is placed on hold. 2. Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 12 d Press the Callers soft key to access the Received Call list, use and to access the contact, and then press . e Press to access the Placed Call list, use and to access the contact, and then press .
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 13 3. Using and , select the forwarding type you want to change and then press . The options are: — Always —For all incoming calls —N o A n s w e r —Once all options to accept calls have been taken —B u s y —When you are already in a call 4.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 14 Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that D o Not Disturb is on.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 15 For other frequently used numbers, you can associate them with a speed dial index.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 16 T o assign a new speed dial key: 1. Press and hold if unassigned. A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press to enter a first name.
Using the Basic Features of Y our SoundPoint IP 32x/33x Phone 3 - 17 A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are wait ing at the message center. T o listen to voice message s: 1. Press the Msgs soft key or press , select Features > Messages , and then press .
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 18.
4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 32x/3 3x phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directe d to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to .
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 3 8. Enter your password and press the Login sof t key. 9. Press repeatedly to return to the idle display. T o log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 4 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Li ne 1 holding a call from Bob at extension 1701.
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 32x/33x phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 6 T o add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears.
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 7 Integrating With Microsoft Live Communications Ser v er 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 8 4. Press to select the entry. 5. Press Edit soft key . 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence.
Using the Advanced Features of Y our SoundPoint IP 32x/33x Phone 4 - 9 T o restar t the phone: 1. Press . 2. Select Settings > Advanc ed > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 10.
5 - 1 5 T roubleshooting Y our SoundPoint IP 32x/33x Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use y our SoundPoint IP 32x/33x phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 32x/33x phone has no power. Do one of the following: • V erify that no lights appear on the phone when it is powered up.
T roubleshooting Y our SoundPoint IP 32x/33x Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 32x/33x phone d oes not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 32x/33x phone is not in an active state. Do one of the following: • Press the keys more slowly .
T roubleshooting Y our SoundPoint IP 32x/33x Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: • Check that the screen is illuminated.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 6 The phone does not ring. Ring setting or volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check status of Handset, Headset (if connected), and Hands-Free S pea kerphone.
T roubleshooting Y our SoundPoint IP 32x/33x Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following: • Check that the screen is illuminated.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 8 Audio T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware.
Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r information about service agre ements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide for the SoundPoint IP 330/320 Desktop Phone Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”).
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide for the SoundPoint IP 330/320 Desktop Phone Regulator y Notices - 4 Safety and Compli ance (continued) Russian Compliance.
Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 Numerics 123 icon 2–10 A ABC icon 2–10 , 2–15 ACD. See also automatic call distribution answering calls .
User Guide for the SoundPoint IP 330/320 Desktop Phone Index – 2 I idle display 2– 2 inactivit y timer 1–12 L language support 2–5 left arrow key, Receive d Calls shortcut 2–8 M managing bud.
Index Index – 3 SoundPoint IP 32x/32x difference between phones 1–4 speakerphone. See hands-free mode speed dialing 3–14 switching entry modes 1–11 system administra tors, text entry 1–13 T .
User Guide for the SoundPoint IP 330/320 Desktop Phone Index – 4.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (eit her an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc.
2.6 Copyright. All title and copyrights in and to th e Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers.
refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions.
not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
An important point after buying a device Polycom IP 32x (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom IP 32x yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom IP 32x - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom IP 32x you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom IP 32x will certainly help you make a decision on the purchase.
If you already are a holder of Polycom IP 32x, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom IP 32x.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom IP 32x. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom IP 32x along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
