Instruction/ maintenance manual of the product EX4000, FX4000, VS4000 Polycom
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Integrators’ Reference Manual For ViewStation ® EX, ViewStation ® FX, and VS4000 March 2003 Edition 3725-20771-001 Revision A.
Trademark Information Polycom® and the Polycom logo design are registered tr ademarks of Polycom Inc. ARENA™, Global Manag ement System™, ImageShare™, iPower™, LimeLight™, MGC Manager™, P.
© Polycom, Inc. i Contents Chapter 1 - About this Manual ........ .............. ............. ............. 1 Conventions Used in this Manual ............ .............. ............... .............. .............. .............. . 2 Glossary .....
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 ii www.polycom.com Capacity Planning ................ .............. .............. .............. .............. .............. .............. . 53 Call Processing Considerations .
Contents © Polycom, Inc. iii Installation .................. .............. .............. .............. .............. .............. .............. ..... 84 Installing a V.35/RS-449/RS-530 Network Interface Module ....................... ..... 85 Cables Used with the V.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 iv www.polycom.com Medium and Large Room Systems ........... .............. .............. ........... ............. 128 Small Room Systems ................... ........... .
© Polycom, Inc. v List of Figures Figure 2-1. RS-232 Cable for ViewStation EX an d FX ................... .............. ............ .......... 20 Figure 2-2. RS-232 Cable for VS 4000 ................. ...............................................
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 vi www.polycom.com.
© Polycom, Inc. vii List of Tables Table 2-1. Electrical and Physical Specifications ............... .............. .............. ........... ........ 12 Table 2-2. Connectivity ... .............. ............... .............. .............. ......
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 viii www.polycom.com Table 6-4. V.35/RS-449/RS-530 Indicator Lamps - Network Side ......... ...................... 112 Table 6-5. V.35/RS-449/RS-530 Indicator Lamps - Peripheral Side .
© Polycom, Inc. 1 1 About this Manual This chapter provides information to help you use the rest of the manual. This manual covers the following topics: Topic Page Technical Informa tion 11 Before Yo.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 2 www.polycom.com Conventions Used in this Manual The following typographic conventions are used in this manual: ❑ Links that allow you to jump to other sections of this manual are blue .
Chapter 1 - About this Manual © Polycom, Inc. 3 ARJ H.323 Admission Reject Mess age. This message is from the Gatekeeper, rejecting the e ndpoint’s request to connect to another endpoint. ARQ H.323 Admission Request Message. This message is from an endpoint to the Gatekeeper requesting a connection to another endpoint.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 4 www.polycom.com CIF Common Intermediate Format, also called FCIF. A video format providing resolution of 352 x 288 pixels. See also QCIF, 4CIF, 16CIF. Client A networked PC or term inal that shares services with other PCs.
Chapter 1 - About this Manual © Polycom, Inc. 5 Endpoint A site, videoconferencing system, gateway, or MCU. Ethernet 10 Mbps or 100 Mbps LAN technology based on CSMA/CD. Far End The party or parties to whom you place a call. Fast Ethernet 100 Mbps LAN technology based on CSMA/CD.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 6 www.polycom.com H.323 ITU-T videoconferencing standard for IP. H.323 includes the H.225, H. 245 , G.711, G.722, G.723.1, G.728, and G.729 standards. IMUX Inverse Multiplexer.
Chapter 1 - About this Manual © Polycom, Inc. 7 NFAS Non-Facili ty Associated Sig nalling. NT-1 Network Termination type 1. The device that converts the ISDN BR I U interface from the telecommunications s ervice provider to the S/T interface used by ISDN products and sys tems.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 8 www.polycom.com QoS Quality of Se rvice. This allow s guaranteed bandwidth and packet de livery between endpoints over a packet network. RAI Remote Alarm Indication. RJ-11 A six-conductor modu lar jack.
Chapter 1 - About this Manual © Polycom, Inc. 9 WAN Wide Area Network. Busine ss with LANs at more than one location may use the public carrier network to carry data between these locations. Typical WAN services provided by the pubic carrier are Frame Relay, X.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 10 www.polycom.com.
© Polycom, Inc. 11 2 Technical Information This chapter provides descriptions and technical information about the ViewStation EX, ViewStation FX, and VS4000 systems.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 12 www.polycom.com System Descriptions The Polycom ViewStation EX an d ViewStation F X systems are set-top videoconferencing syst ems designed for conference rooms.
Chapter 2 - Technical Information © Polycom, Inc. 13 The following table describes the network interfaces available. ViewStation EX, ViewStation FX, and VS4000 are Cisco AVVID certified.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 14 www.polycom.com The following table lists th e supported video standards. The following table gives information about the video sign al formats. Table 2-3. Video Standards Suppo rted Standard Supported Videoconferencing H.
Chapter 2 - Technical Information © Polycom, Inc. 15 The following table gives electrical specifications f or the video inputs and ou tputs. The following table g ives other video specifications for the ViewStation EX, ViewStation FX, and VS4000 systems.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 16 www.polycom.com The following table gives camera and display inf ormation. The following table gives electrical specifications for the audio inputs and outputs. Table 2-7.
Chapter 2 - Technical Information © Polycom, Inc. 17 The following table gives information about audio features. The following table gives information about the microphone pods supplied with the ViewStation EX, V iewStation FX, and VS4000 systems. Table 2-9.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 18 www.polycom.com The following table g ives information about multipoi nt calling.
Chapter 2 - Technical Information © Polycom, Inc. 19 The following table gives information about the systems’ user interfaces. Table 2-12. User Interface Feature Capability Languages English, Frenc.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 20 www.polycom.com RS-232 Interface The RS-232 interface allows user s to connect a ViewStation EX, ViewStation FX, or VS4000 to a PC. This provides a means of access to the ARENA API, which allows users to automate some of the systems’ control feature s.
Chapter 2 - Technical Information © Polycom, Inc. 21 Figure 2-2 shows the RS-232 cable for the VS4000 system. Figure 2-2. RS-232 Cable for VS4000.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 22 www.polycom.com Quad BRI Network Interface Module The following paragraphs provide technical information abou t the Quad BRI network interface module available with the ViewStation EX, ViewStation FX, and VS4000 systems.
Chapter 2 - Technical Information © Polycom, Inc. 23 Quad BRI Cabling The Quad BRI network interface mo dule connects to the endpoint using a cable with one keyed RJ -45 connect or and one standard RJ-45 connector. Figure 2-3 shows th is cable. Because it uses a non-standard connector, Polycom In c.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 24 www.polycom.com Standard RJ-45 to RJ-45 cables conne ct the Quad BR I to the network. Figure 2-4 shows this type of cable. Figure 2-4. Standard RJ-45 Cable, Networ k Interface Module to Network NT-1 Information Following are sample NT-1 settings.
Chapter 2 - Technical Information © Polycom, Inc. 25 ISDN Switches Depending on the type of ISDN lines you are using, your service provider may assign zero, one, or two SPIDs per line.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 26 www.polycom.com PRI Network Interface Modu le for ViewStation FX and VS4000 The following paragraphs provide technical information abou t the T1 and E1 PRI network interface modules available with the ViewStation FX and VS4000.
Chapter 2 - Technical Information © Polycom, Inc. 27 Indicators on the PRI Network Interface Module The tables below describe the expe cted be havior of the indicator lamps on the PRI network interface module. On the network si de, the expected behavior depends on wh ether it is a T1 module or an E1 module.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 28 www.polycom.com Indicator lamps on the peripheral side of the PRI network interface module have the same meanings for both the T1 and E1 models.
Chapter 2 - Technical Information © Polycom, Inc. 29 PRI Cabling The peripheral side of the PRI ne twork interface module connects to the endpoint using a cabl e with keyed RJ-45 connectors. Figure 2-5 shows this cabl e. Because it us es a non-standard connector, Polycom In c .
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 30 www.polycom.com Channel Selection For outgoing calls, the system us es the lowest-numbered available channel (1-23 for a PRI T1 and 1-30 for a PRI E1). If an additional channel is needed, the system chooses the next higher-numbered channel.
Chapter 2 - Technical Information © Polycom, Inc. 31 V.35/RS-449/RS-530 Ne twork Interface Module The following paragraphs provide technical information abou t the V.35/RS-449/RS-530 networ k interface module available with the ViewStation EX, ViewStation FX, and VS4000.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 32 www.polycom.com V.35/RS-449/RS-530 Cabling This section provide s cable drawings and pinouts for the three cables that you can use with the V.35/RS-449/RS-530 network interface module.
Chapter 2 - Technical Information © Polycom, Inc. 33 Figure 2-8. Pinout to the HD-44M to RS-366/V.35 “Y” Cable.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 34 www.polycom.com Figure 2-9. HD-44M to RS-449/RS-422 “Y” Cable Diagra m.
Chapter 2 - Technical Information © Polycom, Inc. 35 Figure 2-10. Pinout to the HD-44M to RS-449/RS-422 “Y” Cable.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 36 www.polycom.com Figure 2-11. Ascend HD-44M to HD-44M Cable Diagram Figure 2-12.
Chapter 2 - Technical Information © Polycom, Inc. 37 Figure 2-13. RS-530 Cable Diagram and Pinout.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 38 www.polycom.com Serial Interface Control Signals If you need to customize your V.35/RS-449/RS-530 interface, use the signal information in Table 2-21 bel ow in addition to the information provided by your n etwork equipment ve ndor.
Chapter 2 - Technical Information © Polycom, Inc. 39 State Machine The V.35/RS-449/RS-530 state machine controls how the V.35/RS-449/RS-530 interface signal s handshake with the network interface equipment while the ca ll is being established. The following tables describe the machine states.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 40 www.polycom.com 15 RTS = 0 b DTR = 0 a CRQ = 0 All signals go low if Far End or User hang up is detected DSR = 1 to 0,.
Chapter 2 - Technical Information © Polycom, Inc. 41 5 DTR = 1 6 RTS = 1 b 7 Wait for DSR high 8 DSR = 1 AND/OR DCD = 1 (AND/OR DSR = 1 c ) 9 Go to connected state 10 DATA FLOW STARTS DATA FLOW START.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 42 www.polycom.com Table 2-24. Non-Dialed User-Initiated Call State Machin e State ViewStation FX or VS4000 Signals Network Signals 1 Initia l State: DTR = 0 a RTS = 0 b CRQ = 0 a.
Chapter 2 - Technical Information © Polycom, Inc. 43 Table 2-25. No n-dialed Ne twork-Initia ted Call State Mach ine State ViewStation FX or VS4000 Signals Network Signals 1 Initia l State: DTR = 0 a RTS = 0 b CRQ = 0 a. DTR does not act as sh own but remains high if DTR is set to ON in the V.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 44 www.polycom.com Crypto Resync If a cryptographic encoder/decoder is connected between the system and the network, it may re quire a resynchronization signal from the system.
Chapter 2 - Technical Information © Polycom, Inc. 45 Other Elements of a Typical Deployment A typical deployment includes some of the following Polycom equipment and software in addition to videoconf.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 46 www.polycom.com.
© Polycom, Inc. 47 3 Before You Deploy This chapter provides a summary of the deployment process, and describes what you must do to prepare for i nstallation.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 48 www.polycom.com Predeployment Overview The diagram below gi ves an overview of the tasks i nvolved in predeployment planning.
Chapter 3 - Before You Deploy © Polycom, Inc. 49 Video Network Security Polycom recommends the following general precautions to keep your video network secure: ❑ Deploy IP endpoints behind a firewall. ❑ If your deployment seldom re quires centralized management capabilities, disable all endp oints’ remote management capabilities.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 50 www.polycom.com Best Practices Polycom recommends the following as best practices when deploying Pol ycom IP voice and video applications . ❑ Consider latency, jitter, and packet loss.
Chapter 3 - Before You Deploy © Polycom, Inc. 51 Notes Older Polycom ViewStation systems and the RADVision MCUs and gateways both support 10 Mbps half duplex only. There are k nown iss ues with so me older Cisco Catalyst 10/100 switches and video endpoints negotiating half/full duplex.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 52 www.polycom.com LAN/WAN Considerations You will need to develop a network topology checklist that includes the followi.
Chapter 3 - Before You Deploy © Polycom, Inc. 53 Capacity Planning H.323 traffic uses more bandwidth th an the selected call quali ty or H.320 equivalent.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 54 www.polycom.com Keep in mind that the examples given here discuss only a single point-to-point call. Your capacity planning calculations must take into account the total number of calls that you expect the net work to handle at one time, including multipoint call s.
Chapter 3 - Before You Deploy © Polycom, Inc. 55 Gatekeeper Identifier You will need to specify the gatekeepe r identifier for each gatekeeper being deployed. You must also define the maximum number of endpoints that may be registered to each gatekee per and the maximum number of calls that each gatekeeper may handle at one time.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 56 www.polycom.com Service prefixes are short numer ic strings that identify the services being requested, such as call speed and zone. An H.323 dial plan allows you to associate a numeric alias to the network address of each H.
Chapter 3 - Before You Deploy © Polycom, Inc. 57 A well-designed dial plan di stributes the dial plan logic among the gateways and gatekeepers. Try to keep the dial plan logic at the highest component level — for example, allow the gatekeeper to handle routing and fa il-over decisions.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 58 www.polycom.com Administration, Policies, and Routing Administration Plan The videoconferencing administra tion plan allows the system administrator to manage user permis sions and network poli cies.
Chapter 3 - Before You Deploy © Polycom, Inc. 59 If your organization has specia l rate plans, those should be incorporated into the least-cost routing tables.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 60 www.polycom.com Addressing The addressing components of an H.323 dial plan are: ❑ Gatekeeper zone identifiers or pre.
Chapter 3 - Before You Deploy © Polycom, Inc. 61 If the local zone prefixes are configured, requests from neighbor gatekeepers with prefixes that match the local zone prefix will be resolved. All other calls will be rejected. Entity Addressing An entity must have a network address and may have alias addresses.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 62 www.polycom.com Rules for Assigning Prefixes and Numeric Aliases In assigning prefixes and numeric alia ses, it is critically important to observe certain rules: ❑ MCUs and gateways provide se rvices, so they must have service prefixes assigned to them.
Chapter 3 - Before You Deploy © Polycom, Inc. 63 System Services System services include the following: ❑ Conference on demand ❑ Call forwarding: set forward busy, set for ward no answer, and set forward unconditional. ❑ Access simplified diali ng ❑ Join or leave hunt group System services only work within a zone.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 64 www.polycom.com The PRI T1 needs to be provisione d for the ViewStation FX and VS4000 systems as follows: Table 3-4.
Chapter 3 - Before You Deploy © Polycom, Inc. 65 The PRI direct from the telephone service provider should support both data and voice for Polycom’s voice add-on capability of systems. Determining Usage To ge t th e b es t r a te of re tu rn f ro m P R I li n es , t he y s h ou ld be u se d a s much as possible.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 66 www.polycom.com Figure 3-2. Network Configuration (No PBX) Figure 3-3. Network Configuration (Behind PBX) For ISDN BRI lines to be used fr om a PBX to a videoconferencing system, you must do these things in addition to meeting the other requirements.
Chapter 3 - Before You Deploy © Polycom, Inc. 67 not you need an NT1 device between the PBX and the ISDN BRI interface of the videoconferencing system. ❑ If the ISDN BRI network module in the PBX is S/T-loop, there is a 500-foot limitation with S/T-loop ISDN.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 68 www.polycom.com ❑ The ISDN BRI service must allow videoconferencing calls to be dialed on either B channel or on both simultaneously. ❑ The D channel should not permit X.
Chapter 3 - Before You Deploy © Polycom, Inc. 69 ❑ If the distance is between 50 an d 250 feet , you must use a 9-volt AC/DC transformer to boost power (such as the Digi-Key #T405-ND). Connect the transfor mer to the Quad BRI network interface module.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 70 www.polycom.com The following tables show how the data modules should be configured in the Lucent Definity PBX administrative console. Ports 3 and 4 are configured identically with unique extensions for each module, and different port numbers.
Chapter 3 - Before You Deploy © Polycom, Inc. 71 Next, you must configure any required hunt groups with a direct inward dialing (DID) num bers, or local directory numbers.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 72 www.polycom.com Site Considerations When you select a site for videoconferencing equipment, consid er the following factors: Table 3-7. Site Conside rations Factor For best results Access to required connections Ensure that the equipment will be within 6 feet (1.
Chapter 3 - Before You Deploy © Polycom, Inc. 73 Acoustics and background noise Ensure that there is no audible echo in the room wher e the camera and microphone(s) will b e installed. Carpeting, drapery, a nd upholstered furnit ure all help to reduce echo problems.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 74 www.polycom.com Predeployment Worksheet This worksheet will hel p you get the information you need to install videoconferencing systems on your company’s LAN computer network.
Chapter 3 - Before You Deploy © Polycom, Inc. 75 Extension (Terminal ID or E.164 number) for the videoconferencing system SNMP Information (if necessary) If you intend to ready your system for remote manage ment via Simple Network Management Protocol (S NMP), you also need to know: IP address for the network management station _______.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 76 www.polycom.com.
© Polycom, Inc. 77 4 Installing Videoconferencing Systems This chapter provides installati on instructions for the ViewStation EX, ViewStation FX, and VS4000 and their network interface modules.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 78 www.polycom.com The Deployment Process The diagram below summarizes the tasks involved in the deployment process. This chapte r assumes that the appropriate products have been ordered, and that you have done the appropriate predeployment tasks.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 79 Installation Procedures For basic system installation, please refer to the installation instructions in the appropriate Us er Guide and the QuickStart cards.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 80 www.polycom.com NT-1 Device The Quad BRI network int erface modu le requires an S/T interf ace.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 81 3. Connect the network side of the Quad BRI network interface module to the NT-1 device or to the ISDN network, as appropriate. Figure 4-4. Quad BRI Network Interface Module (Network Side) 4.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 82 www.polycom.com You must use an external power supply if you use the internal CSU capability of the PRI T1 network interface module. Channel Service Unit In North America, the PRI T1 network interface module can be connected to an external Channel Service Unit (CSU).
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 83 If You Are Connecting to a PBX ❑ Some PBXs require a crossover cable. ❑ The PBX must provide the clock signal and act as the network side for layers 1, 2, and 3 . ❑ QSIG signaling (PSS1) is not supported.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 84 www.polycom.com Installation To install the PRI network interface module: 1. Ensure that the system i s powered off. 2. Connect peripheral side of the PRI network interface module to the system using the supplied cable.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 85 Installing a V.35/RS- 449/RS-530 Network Interface Module Cables Used with the V.35/RS-449/RS-530 Network Interface Module The network interface module conne cts to the syst em using a cable that is not interchangeable with st andard RJ-45 to RJ-4 5 cables.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 86 www.polycom.com Installation To install V.35/RS-44 9/RS-530 Network Interface Modu le: 1. Make sure the system is turned off. 2. Connect the peripheral side of the network interface module to the system.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 87 Note If your DCE does not use dialing, do not use the RS-366 (DB-25M) connector..
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 88 www.polycom.com Network Configuration The following paragraphs give information about config uring the ViewStation EX, ViewStation FX, and VS 4000 systems for the ISDN network.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 89 Firewall and NAT Issues A firewall protects an organizati on’s network by controlling data traffic from outside the network. Different types of firewalls use different techniques to provide network security, but unless the firewall is designed to work with H.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 90 www.polycom.com Configuring the System to Operate Behind a NAT The System is behind a NAT option allows the user make calls outside the internal network.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 91 Connecting the System to a PC In s o m e s i tu a t i on s y ou m a y w a n t to c o nn e c t a l a p to p d ir e c tl y t o t h e ViewStation EX, ViewStation FX, or VS4000. This allows you to: ❑ Update software on a system th at is not connected to a LAN.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 92 www.polycom.com Connecting the PC to the LAN Through the ViewStation EX, ViewStation FX, or VS4000 Do this if you need to use the system to provide LA N connectivity for your PC.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 93 10. Select Off in the DHCP field and manually en ter the IP address, subnet mask, and gateway addre ss provided by your system administrator. 11. Turn on your PC and make sure i t is properly configured .
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 94 www.polycom.com Connecting the System to a PC off the LAN D o t h is i f y o u n e e d t o u s e I P - b a s ed f u n c t i o n s ( d i s p l a y d e sk to p , d o a software update, use PolySnap) on a system that is not connected to a LAN.
Chapter 4 - Installing Vi deoconferencing Systems © Polycom, Inc. 95 6. Select Yes if you are absolutely certain you want to set your system as a DHCP server. 7. Press Menu . The following message will appear: “Power must be reset to save changes. Continue?” Select Yes .
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 96 www.polycom.com Placing Test Calls To verify that you have installe d the endpoint equipment correctly, test each unit as follows: ❑ Place an ISDN call from the unit. ❑ Place an IP call from the unit.
© Polycom, Inc. 97 5 Supporting Advanced Users This chapter describes features th at are available but not widely used. Inexperienced users may need assistance with these featur es.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 98 www.polycom.com Multiple-Monitor Mode The following table describes each monitor’s expected behavior in systems using one to four monitors.
Chapter 5 - Supporting Advanced Users © Polycom, Inc. 99 Point-to-point call: call connect Near Far No change Point-to-point call: main/UI Far Main No change Point-to-point call: graphic Near Far Graphic Multipoint call: main/UI Last talker Main No change Three-way call: graphic Near Far Graphic Four-way call: graphic None Cont.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 100 www.polycom.com Multipoint call: graphic None Cont. presence Graphic Three-way call: discussion mode Near Far Far (2) Three-way call: presentation mode Near Far Far (2) Three-way call: full-screen mode Near Far Far (2) Four-way call: discussion mode None Cont.
Chapter 5 - Supporting Advanced Users © Polycom, Inc. 101 Three-way call: full-screen mode Near Far Far (2) Four-way call: graphic None Cont. presence Last talker Graphic Four-way call: discussion mode None Cont. presence Last talker Four-way call: presentation mode None Cont.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 102 www.polycom.com Four-way call: graphic None Cont. presence Graphic Last talker Four-way call: discussion mode Near Fa.
Chapter 5 - Supporting Advanced Users © Polycom, Inc. 103 Four-way call: discussion mode Near Far Far (2) Far (3) Four-way call: presentation mode Near Far Far (2) Far (3) Four-way call: full-screen .
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 104 www.polycom.com Four-way call: presentation mode None Far Near Far (2) Far (3) Four-way call: full-screen mode None F.
Chapter 5 - Supporting Advanced Users © Polycom, Inc. 105 RS-232 Interface RS-232 Control Mode In Control Mode, the ViewStation E X, ViewStation FX, or VS4000 is under the control of the PC or othe r device connected to its RS-232 port.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 106 www.polycom.com Both endpoints in Pass-Thru Mode —Two statio ns set to Pass-Thru Mode behave as a null-modem betw een their respective exter nally connected devices.
Chapter 5 - Supporting Advanced Users © Polycom, Inc. 107 Configure the System for RS-232 Operation To configure your system to use the RS-232 interface: 1. Select System Info > Admin Setup > Software/Hardware > RS-232 to display the RS-232 screen 2.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 108 www.polycom.com 4. In the Com1 Properties window, under Port Settin gs, select the following setti ngs: • Baud rate.
© Polycom, Inc. 109 6 Testing and Troubleshooting This chapter describes how to do post-deployment functional tests and how to identify and correct problems.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 110 www.polycom.com Indicator Lamps on the PR I Network Interface Module The PRI network interface module uses lamps on both the network side and the peripheral s ide to provide status indications.
Chapter 6 - Testing and Troubleshooting © Polycom, Inc. 111 Indicator Lamps on the Quad BRI Network Interface Module The Quad BRI network interface module uses pairs of indicator lamps associated w ith each BRI line to provide status indi cations. The table below shows the meanings of the LED pair associated with one line.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 112 www.polycom.com Indicator Lamps on the V. 35/RS-449/RS-530 Network Interface Module The V.35/RS-4 49/RS-530 netwo rk interface module uses lamps on both the network side and the peri pheral side to provide status indications .
Chapter 6 - Testing and Troubleshooting © Polycom, Inc. 113 Fault Isolation The following table lists symptoms , causes, and corrective actions for equipment malfunctions.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 114 www.polycom.com ISDN Error Codes The following table des cribes codes that the ISDN switch se nds to the router to indicate call status. Although the codes are standardized, each ISDN service pr ovider defines them differe ntly.
Chapter 6 - Testing and Troubleshooting © Polycom, Inc. 115 21 Call rejected The destination equipm e nt is capable of accepting the call, but has rejected it for an unknown reason. 22 Number changed The ISDN number used to set up the call is no longer valid.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 116 www.polycom.com 42 Switching equipment congestion The destination canno t be reached because the network switching equipmen t is temporarily overloaded. 43 Access information discarded The requested access information cannot be provided by the network.
Chapter 6 - Testing and Troubleshooting © Polycom, Inc. 117 69 Requeste d facility not implemented The remote equipment is not capable of providing the re quested supplementary service. 70 Only restricted digital information bearer is available The network is unable to provide unrestricted digi tal information over bearer capability.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 118 www.polycom.com 91 Invalid transit network specified The ISDN exchange was asked to route the call thro ugh an unrecognized intermediate network. 95 Invalid message, unspecified An invalid message was received, for an unknown reason.
Chapter 6 - Testing and Troubleshooting © Polycom, Inc. 119 102 Recovery on timer expiry A time-out has triggered an error-handling (recovery) procedure. This proble m is typically temporary. 111 Protocol error, unspecified An unspecified D-channel error when no other standard cause applies.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 120 www.polycom.com.
© Polycom, Inc. 121 A System Interoperability The ViewStation EX, ViewStation FX, a nd VS4000 can work with the following non-Polycom endpoint equipment: Table A-1. H.320 En dpoints Manufacturer Model Version Sony PCS6000 4.1 Tandberg 500 800 1000 2000 6000 B5.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 122 www.polycom.com Table A-2. H.323 Endpoints Manufacturer Model Version Microsoft NetMeeting 2.1, 3.0, 3.01 a a. No application sharing, file transfer, or whiteboa rding in versions 3.
Appendix A - System Interoperability © Polycom, Inc. 123 The ViewStation EX, ViewStation FX, and VS4000 can work with the following non-Pol ycom MCUs: The ViewStation EX, ViewStation FX, and VS4000 can work with the following non-Polycom gateways and gatekeepers: Table A-3.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 124 www.polycom.com The ViewStation EX, ViewStation FX, and VS4000 can work with the following NATs an d firewalls: Radvision L2W-323BRI Gateway/Gatekeeper L2W-323PRI Gateway/Gatekeeper 2.
© Polycom, Inc. 125 B ViewStation Series Cables The following tables list cables for systems in the ViewStation family. Board Room and Custom Room Systems Table B-1. Cables for VS4000 Use Description Leng th and pinout Longer versi on PC Ethernet Bl ue RJ-45 25 ft (7.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 126 www.polycom.com Table B-2. Cables for View Station EX and ViewStation FX Use Description Leng th and pinout Longer versi on PC Ethernet Bl ue RJ-45 25 ft (7.6 m), Standard No IP network Orange RJ-45 12 ft (3.
Appendix B - ViewStation Series Cables © Polycom, Inc. 127 Table B-4. Cables for ViewStation EX, ViewStation FX, and VS4000 Accessories Use Description Length and pinout Longer version Visual Concert FX to PC VGA, audio, LAN composite cable 5 ft (1.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 128 www.polycom.com Medium and Large Room Systems Table B-6. Cables for ViewStation H.323 Use Description Leng th and pinout Longer versi on IPOTS Pink RJ-11 12 ft (3.7 m) No IP network Orange RJ-45 12 ft (3.
Appendix B - ViewStation Series Cables © Polycom, Inc. 129 Table B-7. Cables for ViewStation MP Use Description Length an d pinout Longer version IPOTS Pink RJ-11 12 ft (3.7 m ) No IP network Orange RJ-45 12 ft (3.7 m), Standard No PC Ethernet Blue RJ-45 25 ft (7.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 130 www.polycom.com Small Room Systems Network inte rface (4) DCP- clear RJ-45 20 ft (6.1 m), Standard No DCP interface only DCP Green/white RJ-45 20 ft (6.1 m), Standard, keyed No Table B-9.
Appendix B - ViewStation Series Cables © Polycom, Inc. 131 Table B-11. C ables for ViewStation 128 Use Description Leng th and pinout Longer versi on IPOTS Pink RJ-11 12 ft (3.7 m) No IP Network Orange RJ-45 12 ft (3.7 m), standard No PC Ethernet Bl ue RJ-45 25 ft (7.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 132 www.polycom.com.
© Polycom, Inc. 133 Safety and Legal Notices Important Safeguards Read and understand the following instructions before using any equipment described in t his manual: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use.
Integrators’ Reference Manual for ViewStation EX, ViewStation FX, and VS4000 134 www.polycom.com Limitation of Remedies and Damages Polycom, Inc., its agen ts, employees, sup pliers, dealers a nd ot.
© Polycom, Inc. 135 Index A acoustics 73 address E.164 56 H.323 (IP) 56 administration plan 58 Adtran Atlas 800 Plus E1 module 82 ARENA API 19 , 20 audio codecs 17 audio quality 17 , 73 B bandwidth a.
ViewStation FX and VS4000 Integrators’ Reference Manual 136 www.polycom.com cascading 18 channel restarts, Adtran Atlas 800 Plus E1 module 82 channel selection, ViewStation FX/VS4000 PRI 30 channel service unit, see CSU 82 clock source PRI 26 , 83 V.
Chapter - © Polycom, Inc. 137 GUI, ViewStation FX/VS4000 19 I indicator lamps, see specific equipment models 22 internal telephone system, see PBX 22 interoperability 121 , 122 , 123 , 124 IP address.
ViewStation FX and VS4000 Integrators’ Reference Manual 138 www.polycom.com power supply, for ViewStation FX/VS4000 PRI 81 , 82 power supply, PRI 84 PowerPoint file conversion tool 19 presentation m.
Chapter - © Polycom, Inc. 139 video signal format 14 ViewStation FX cable, RS-232 20 defined 12 ViewStation FX/VS4000 audio specifications 16 , 17 cable extension to network interface module 83 Quad .
ViewStation FX and VS4000 Integrators’ Reference Manual 140 www.polycom.com Z zone plan 57.
An important point after buying a device Polycom EX4000, FX4000, VS4000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom EX4000, FX4000, VS4000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom EX4000, FX4000, VS4000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom EX4000, FX4000, VS4000 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom EX4000, FX4000, VS4000 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom EX4000, FX4000, VS4000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom EX4000, FX4000, VS4000.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom EX4000, FX4000, VS4000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom EX4000, FX4000, VS4000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
