Instruction/ maintenance manual of the product DOC2558C Polycom
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Po l y c o m ® RMX ® 2000 Hardware Guide Ve r s i o n 7.0.2 | November 2010 | DOC2558C.
T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various oth er countries.
Regulatory Notices United St a tes Federal Communicatio n Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Compliant with European Battery Directiv e 2006/66/EC T o comply with the European Battery Directive 2006/ 66/EC, dispose of weak and wor n out batteries in accordance with local and national regulations.
Polycom RMX 2000 Hardware Guide i T able of Content s Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Main Features ..................... .............. .............. .............. .............. ............. 1-1 RMX 2000 Specifications .
T able of Contents ii Replacing the CNTL Module ...... ................. .............. ................. 1-31 Replacing the Power Supply Module ............................. ........... 1-33 Replacing the Fan Drawer ......................... ........
1 Hardware Description This Hardware Guide provides information on the RMX 2000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity and reliance.
Chapter 1- Hardware Description 1-2 RMX 2000 Specifications T ab le 1-1 Polycom RMX 2000 Specifications Physical Height 3U (13.25 cm.) Width 19” (48.26 cm.) Depth 15.74” (40 cm.) Weight Up to 16.5 Kg. Media Protocols Audio G .71 1, G . 719, G . 722, G .
Polycom RMX 2000 Hard ware Guide 1-3 RMX 2000 System Capacities Conferencing Capacities The following table summarizes the di fferent conferencing capacities.
Chapter 1- Hardware Description 1-4 Maximum number of Recording Links 20 (default) 20 (default) 20 (default) Maximum number of IVR Video Slides 150 150 1 50 Maximum number of Log Files (1Mb max.
Polycom RMX 2000 Hard ware Guide 1-5 R esource Capacities The following table summarizes the reso urce capacities for a fully loaded system per card type per reso lution in CP conferencing mode T ab l.
Chapter 1- Hardware Description 1-6 The following table summari zes the resource capacities for a fu lly loaded system per card type per line rate in VSW conferencing mode T able 1-4 System Resource C.
Polycom RMX 2000 Hard ware Guide 1-7 Site R equirements This section describes the requirements your site must meet for safe installation and operation of the system. Safety R equirements For your protection, please read th ese safety instructions completely before operating the equipment.
Chapter 1- Hardware Description 1-8 • In a single rack installation, stabiliz ers should be attached to the rack. • In multiple rack installations, the racks shou ld be coupled together. • Always make sure the rack is st able before extending a component from the rack.
Polycom RMX 2000 Hard ware Guide 1-9 RMX 2000 Components On the RMX 2000 components are located on both the front a nd rear of the MCU as listed in Table 1-5, " Polycom RMX 2000 C omponent Description" .
Chapter 1- Hardware Description 1-10 T able 1-5 Polycom RMX 2000 Component De scrip tion Component Descriptio n CNTL (CPU) Module The CNTL mo dule controls and manages the RMX 2000. The CNTL module has an ComExpress Pen tiu m-M 1.4GHz processor , a 40GB hard disk drive, 1GB Compact Flash and 1GB of DDR RAM.
Polycom RMX 2000 Hard ware Guide 1-11 Multi Processor Module+ (MPM+) Card The MPM+ cards, perform the various RTP , audio and video processing functions on the RMX 2000 unit.
Chapter 1- Hardware Description 1-12 RMX 2000 R ear Panel The RMX 2000 rear panel contains th e RTM IP card and optionally, the RTM ISDN card. The RTM IP card must be located on the bottom slot in the rear of the RMX 2000. In addition, the rear panel houses the main power switch, AC inlet, a circuit breaker , and additional communication s ports.
Polycom RMX 2000 Hard ware Guide 1-13 The following items appear on the RMX 2000 rear panel: T ab le 1-6 RMX 2000 Rear Panel - RTM IP Component Description Item Descriptio n LAN 1 NA - Disconnected. Note: LAN 1 is covered with a plas tic cap that should not be removed.
Chapter 1- Hardware Description 1-14 RTM ISDN The RTM ISDN card connects directly to an MPM/MPM+/MPMx. The RTM ISDN card routes data bet ween the MPM/MPM+/MPM x cards and components of the system, converts IS DN T1/E1 medi a to IP packets an d provides connectivity to external ISDN networks.
Polycom RMX 2000 Hard ware Guide 1-15 ISDN/PSTN Clock Source Each RTM ISDN card has its own primary and secondary clock source. The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source .
Chapter 1- Hardware Description 1-16 MPM/MPM+ and MPMx Media Cards The RMX unit can work with either MPM or MPM+/MPMx (but not with both simultaneously) medi a cards. The card type installed in the system determines the Card Configuration Mode . MPM+ cards are supported only with D-type chassi s and software version 4.
Polycom RMX 2000 Hard ware Guide 1-17 Table 3 summarizes the resource capaciti es per line rate per card type in VSW Conferencing Mode. MPM+ Resource Capacities per Card T y pe Assembly The MPM+ card offers increased reso urce capacities and capabilities.
Chapter 1- Hardware Description 1-18 MPMx R esource Capacities per Card Assembly The MPMx card offers increased resour ce capacities and capabilities. Two MPM+ card assemblies are available: •M P M x - D •M P M x - S Table 5 summarizes the vide o capacities of the two MPMx card assemblies.
Polycom RMX 2000 Hard ware Guide 1-19 Operating Mode Selection During Startup / Restart When started with Version 7.x installed, the RMX enters MPMx M ode by default when no media cards are installed.
Chapter 1- Hardware Description 1-20 Example 1: Current status • An RMX has two MPM cards installed. •T h e Card Configuration Mod e is MPM . • Both MPM cards are enabled . Action 1. Remove one MPM card. 2. Inser t one MPMx card. Result •T h e Card Configuration Mod e remains MPM .
Polycom RMX 2000 Hard ware Guide 1-21 • The remaining MPM card is disabled . Example 2: Current status • An RMX has one MPMx card installed . •T h e Card Configuration Mode is MPMx . •a n d t h e MPMx card is enable d . Action 1. Remove the MPM x card.
Chapter 1- Hardware Description 1-22 RMX 2000 LEDs The RMX includes LEDs located on the front panel and rear panel. In the front panel, the LEDs reflect the state of the components. The LEDs on th e rear panel indicate the state of the ex ter nal connections and the status of the RTM IP card.
Polycom RMX 2000 Hard ware Guide 1-23 MPM/MPM+ Card ERR Red ON - Major error on card. Flashes - During card startup. RDY Green ON - The card has completed startup success fully . Flashes - During card startup. ACT Amber ON - At least one participant is connected to a con ference.
Chapter 1- Hardware Description 1-24 CNTL Unit ERR Re d ON - Major sys tem error . In case of an active alarm this light is ON, and the RDY green is OFF . OFF - Normal. Flashes - During system st artup. RDY Green ON - CPU card has successfully completed startup.
Polycom RMX 2000 Hard ware Guide 1-25 RMX 2000 R ear Panel LEDs RTM IP The following LEDs appear on the RTM IP card: T ab le 1-2 RMX 2000 RTM IP LEDs Component LED Name LED Color Description LAN LEDs (1-3) LNK Green ON with an active network connection, flickers with Packet activity .
Chapter 1- Hardware Description 1-26 ShMG LEDs ERR Red ON - Ma jor error on RTM card. Flashes - During system startup. ACT Red ON - Packet flow to and fr om the MCU chassis . Flashes - During system startup. RDY Green ON - RTM IP card has successfully completed st artup.
Polycom RMX 2000 Hard ware Guide 1-27 RTM ISDN The following LEDs appear on the RTM ISD N: T ab le 1-3 RMX 2000 RTM ISDN LEDs Function Name LED Name LED Color Description LAN LED (1) LNK Green ON with an active network connection, flickers with Packet activity .
Chapter 1- Hardware Description 1-28 RMX Chassis T ypes The RMX chassis can be of type A/B/C or D. The environmentally friendly D-ty pe chassis (indi cated by the letter D in the Part Number) is required for use with MPM+ card(s). The chassis type can be viewed in the Hardware Monitor, by right clicking Slot 0 and then clicking Properties.
Polycom RMX 2000 Hard ware Guide 1-29 Component R eplacement The RMX 2000 is designed with ease of maintenance in mind. Most components are swappable and are acce ssible directly vi a the front pane l or the rear panel.
Chapter 1- Hardware Description 1-30 T ypes of Ejector Leve rs on RMX Components On the RMX, 2 types of ejector levers can be attached to the cards: • An all metal (silver) lever • A modified PMC .
Polycom RMX 2000 Hard ware Guide 1-31 • Partia lly Open - For card powering down mode. Partially open the ejector lever(s) until the blue HS LEDs on the card and the Control Unit start flashing. When the HS LED is constantly lit the card is in a powered down mode and you can remove the card.
Chapter 1- Hardware Description 1-32 5 On the CNTL Module to be installed, move the ejector lever to the fully open position. 6 Slide in the replacement CNTL Module. 7 Push the CNTL Module firmly into the Backpl ane, making sure it is properly seated in its slot.
Polycom RMX 2000 Hard ware Guide 1-33 R eplacing the Power Supply Module A single supply unit powers the RM X 2000. Use the following procedure to replace a Power Supply: 1 Ensure that the power switch on th e RMX 2000 is turned OFF (O) and that the power cords are disconnected from the MCU.
Chapter 1- Hardware Description 1-34 R eplacing the Fan Drawer Three fans are mounted in the Fan drawer, where the airflow is from right to left. Should one of these fans fail as indicated by a Fan LED, you are required to replace the Fan drawe r. 1 Unscrew the captive screws on the front panel of the RMX 2000 that secure the Fan drawer.
Polycom RMX 2000 Hard ware Guide 1-35 R eplacing a Faulty MPM/MPM+/MPMx Card R emoving the MPM/MPM+/M PMx Card from the MCU All MPM/MPM+/MPMx cards can be instal led or removed while the RMX 2000 is powered on and operating.
Chapter 1- Hardware Description 1-36 5 Carefully slide the MPM/MPM+/MPMx card out through the front panel. Installing the R eplacement MPM/MPM+/MPMx Card 1 On t he ca rd to b e in st all ed, mov e th e ejector levers to their fully open position. 2 Slide in the replacement MP M/MPM+/MPMx card.
Polycom RMX 2000 Hard ware Guide 1-37 The blue HS LEDs on the MPM/MPM+/MPMx card and t he Control Unit start flashi ng and the power on cycle for the card is in itiated: — The card’s resources are.
Chapter 1- Hardware Description 1-38 6 Slide in the replacement RTM ISDN card. 7 Insert the card into the slot until the ejector levers touch the front edge of the card cage. 8 Push the ejector levers to their fully closed position. 9 Tighten the captive screws on each side of the re ar panel of the card, securing the RTM ISDN card to RMX.
Polycom RMX 2000 Hard ware Guide 1-39 R eplacing the RTM IP Card The RTM IP card on the rear of the RMX 2000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM IP card: 1 Ensure that the power switch on the RMX 2000 is turned OFF (O).
An important point after buying a device Polycom DOC2558C (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom DOC2558C yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom DOC2558C - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom DOC2558C you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom DOC2558C will certainly help you make a decision on the purchase.
If you already are a holder of Polycom DOC2558C, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom DOC2558C.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom DOC2558C. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom DOC2558C along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
