Instruction/ maintenance manual of the product 550 Polycom
Go to page of 116
UC Software 4.0.1 | November 2011 | 1725-12567-001 Rev . E Polycom® SoundPoint IP® 550/560 Phone User Guide.
© 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
iii About This Guide Thank you for choosing the Polycom® Soun dPoint IP 550/560, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.
User Guide for the SoundPoint IP 550/560 Phone iv.
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your Phone . . . . . . .
User Guide for the SoundPoint IP 550/560 Phone vi Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . 2–26 Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27 Logging In and Out of a Phone .
Conte nts vii Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–19 Managing Incoming Calls . .
User Guide for the SoundPoint IP 550/560 Phone viii.
1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the Polycom® SoundPoint IP 550/560 desktop phone. The SoundPoint IP 550/560 provid es a powerful, yet flexible IP communications solution, delivering excellent voice quality.
User Guide for the SoundPoint IP 550/560 Phone 1 - 2 Features of Y our Phone The features of your SoundPoint IP 550/560 phone are: Item Description 1 Message Wa iting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed informa tio n.
Getting Started with Y our Phone 1 - 3 3 Feature Keys: Allow you to quickly a ccess important feat ures with a single press. 4 Microphone Mute Mutes audio transmissi on loca lly during calls and conferences. 5 Headset Allows you to place and receive calls through an optiona lly connected h eadset.
User Guide for the SoundPoint IP 550/560 Phone 1 - 4 13 Color Graphic Display Shows the us er interface of the phone. For more infomration, refer to Information S tatus on pag e 1-7 .
Getting Started with Y our Phone 1 - 5 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered lin.
User Guide for the SoundPoint IP 550/560 Phone 1 - 6 Before Y ou Use Y our Phone This section includes information on how to navigate the phone’s menus, how to enter data, and how to read th e phone’s information status bar.
Getting Started with Y our Phone 1 - 7 Information Status The top line of the screen (or gr aphic display) shows status information. It scrolls verticall y if there is more than one message. The information bar also shows items such as time and date, do not disturb (shown below), and missed calls.
User Guide for the SoundPoint IP 550/560 Phone 1 - 8 If your phone is not part of a large de ployment, it may not be registered after you set it up. Before you use your p hone, you or your system administrator will have to register it.
Getting Started with Y our Phone 1 - 9 4 From the Web Configuration Utility log in screen, select User , and then enter the User password. 5C l i c k Submit . The Web Configuration Utility Hom e screen is displayed. Note The factory default password for a User is 123.
User Guide for the SoundPoint IP 550/560 Phone 1 - 10.
2 - 1 2 Using the Basic Features of Y our Phone Your SoundPoint IP 550/560 desktop phone is designed to be used like a regular phone on a public switched tele phone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call.
User Guide for the SoundPoint IP 550/560 Phone 2 - 2 If you require additional information or assistance with your phone, contact your system administrator. Placing Calls You can place a call using your SoundPoint IP 550/560 phone over the handset, speakerphone, or headset.
Using the Basic Features of Y our Phone 2 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset.
User Guide for the SoundPoint IP 550/560 Phone 2 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press . Dial the desired number using the dial pad.
Using the Basic Features of Y our Phone 2 - 5 • A single Line Key per line • Multiple L ine Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 3-1 for instructions on how to answer a call.
User Guide for the SoundPoint IP 550/560 Phone 2 - 6 T o answer a call using the Hands-Free Speakerphone: >> Do one of the following: — Press . — With the handset on-hook, press (next to the flashing green status indicator). — Press the Answer soft key.
Using the Basic Features of Y our Phone 2 - 7 — To answer the call, press the line key. If you hold the line key, you can bring up the caller’s information and press the Answer sof t key to answer the cal l. Ending Calls T o end a call: >> Do one of the following: — Press the End Call soft key.
User Guide for the SoundPoint IP 550/560 Phone 2 - 8 Placing Calls on Hold Dur ing a c all , pr es s o r th e Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator.
Using the Basic Features of Y our Phone 2 - 9 Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a c onf erence at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key.
User Guide for the SoundPoint IP 550/560 Phone 2 - 10 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference.
Using the Basic Features of Y our Phone 2 - 11 A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls You are currently in a conference call.A screen like the one below is shown on your phone.
User Guide for the SoundPoint IP 550/560 Phone 2 - 12 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold.
Using the Basic Features of Y our Phone 2 - 13 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference.
User Guide for the SoundPoint IP 550/560 Phone 2 - 14 T o add a par ty to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key.
Using the Basic Features of Y our Phone 2 - 15 Joining Conferences T o join two conferences: Previously you set up two separate c onference calls between a number of parties. Only one confer ence can be active at a time. >> From the idle screen, press the Join soft key.
User Guide for the SoundPoint IP 550/560 Phone 2 - 16 T ransferring Calls A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up.
Using the Basic Features of Y our Phone 2 - 17 2. Place a call to the desired re cipient of the call. Refer to Placing Calls on page 2-2 fo r calling methods. 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer sof t key.
User Guide for the SoundPoint IP 550/560 Phone 2 - 18 For warding Calls There are two ways to forward in coming calls to another party: • Static Forwarding: Incoming calls are forwarded in special cases (before ringing, if there is no answer, or if the line is busy).
Using the Basic Features of Y our Phone 2 - 19 a If you selected Always , enter a number to forward all future incoming calls to. b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds).
User Guide for the SoundPoint IP 550/560 Phone 2 - 20 T o disable call for warding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on yo ur phone, select the line to forward from the list using and . 3. Scroll to highlight the forwarding type you want to disable and then press the Select soft key.
Using the Basic Features of Y our Phone 2 - 21 T o enable Do Not Disturb: >> Press . A flashing icon and text on the grap hic dis play indicate that Do Not Disturb is enabled. Calls received whi le Do Not Dist urb is enable d are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.
User Guide for the SoundPoint IP 550/560 Phone 2 - 22 In the figure below, the phone has one li ne key, and speed di al keys for By ron, Lauren, and Andrew. To dial Byron, Lauren, or Andrew, press the associated line key. Assigning New Speed Dial Keys T o add or edit a speed dial index for an existing contact: 1.
Using the Basic Features of Y our Phone 2 - 23 A valid speed dial index is any unused number from 1 to 9999. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. T o assign a new speed dia l key: 1. Press and hold an unassigned .
User Guide for the SoundPoint IP 550/560 Phone 2 - 24 Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the scr een. If your phone ha s multiple lines, an ind ividual line indicator icon indicates voice mail messages on that line.
Using the Basic Features of Y our Phone 2 - 25 When your phone is locked, the messages “This phone is locked” and “Authorized calls only” scroll on the stat u s bar.
User Guide for the SoundPoint IP 550/560 Phone 2 - 26 — DND when lo cked - You will not receive indication of any incoming calls. Calls will go directly to voice mail (if enabled ) and display in your Missed Calls list when you unlock the phone. 3. Press the Lock soft key.
Using the Basic Features of Y our Phone 2 - 27 — Press the New Cal l soft key. From the Place an Authorized Call screen, select the number you want to call, an d then press the Dial soft key. The following screen shows an e xample of the Place an Auth orized Call screen.
User Guide for the SoundPoint IP 550/560 Phone 2 - 28 You can log in to a phone by entering your user ID and password. Default passwords are preset at the factory to the numerals 123 . If the User Login feature is set up on your organization’s phones, you’ll need to know how to: • Log in to a phone to access your personal phone settings.
Using the Basic Features of Y our Phone 2 - 29 The User Login screen displays, as shown next. 2 Enter your user ID and user password, then press the Lo g in soft key. If your login credentials are accepted, the phone updates to display your personal phone profile, and the home screen displays, as shown next.
User Guide for the SoundPoint IP 550/560 Phone 2 - 30 The Logout screen displays with a con firmation message, as shown next. 2P r e s s t h e Yes soft key. Your personal profile is no longer accessi ble, and the phone displays either the User Login screen for the next use r login, or the default phone profile for anonymous users.
Using the Basic Features of Y our Phone 2 - 31 Changing Y our User Password You can change your password from any phone th at you’re logged in to. T o change your user password: 1 L og in to any phone on your network. 2 F rom the home screen, press the Menu key, then sele ct Features > User Login > Chang e User Login Password .
User Guide for the SoundPoint IP 550/560 Phone 2 - 32.
3 - 1 3 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 550/560 p hone.
User Guide for the SoundPoint IP 550/560 Phone 3 - 2 For example, the followi ng figure shows an active call with Laur en Gates on line 3161. The following figure shows an incoming ca ll from Jack Jones on the same line.
Using the Advanced Featu res of Y our Phone 3 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access addi ti onal calls, or call appearanc es.
User Guide for the SoundPoint IP 550/560 Phone 3 - 4 T o send a text message: 1. Do one of the following: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . 2. If multiple lines are configured on your phone, first select from which line to send the message from the list using and .
Using the Advanced Featu res of Y our Phone 3 - 5 Using Buddy Lists A buddy list is a list of users/device s whose status, or presence, you can monitor. Users update their presence se tting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you ca n view their status in real-time from your phone.
User Guide for the SoundPoint IP 550/560 Phone 3 - 6 Managing Buddies Manage your buddies by sel ecting the contacts whose presence you want to monitor. These contacts form your buddy status list. You add contacts to your buddy status list from your contact directory.
Using the Advanced Featu res of Y our Phone 3 - 7 8. Press to return to the idle screen. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configur e your phone to work with Microsoft Live Communications Server 2005 an d communicate with others using Microsoft Office Communicator and Windows Messenger.
User Guide for the SoundPoint IP 550/560 Phone 3 - 8 6. For Access, toggle to select Enabl ed. When enabled, you are allowing the contact to see your presence. When disabled (default), you are not allowing the contact to see your presence. 7. Press to return to the idle screen.
Using the Advanced Featu res of Y our Phone 3 - 9 Calling Y our Buddies T o place a call from your buddy list: 1. Do one of the following: a Press , and select Features > Presence > Buddy Status . b Select the Buddies soft key. 2. Scroll to desired buddy in the list.
User Guide for the SoundPoint IP 550/560 Phone 3 - 10 placed on hold. Phones play Priority broadcasts at the phone’s current audio level. • Emergency (for Group/Channel 25)—Broadc asts sent to Group/Channel 25 are considered Emergency broadcasts.
Using the Advanced Featu res of Y our Phone 3 - 11 T o send a PTT broadcast: 1. Press the Talk soft key to select a channel to broadcast on. 2. From the PTT Channels List screen , select the channel to send the broadcast on (as shown next).
User Guide for the SoundPoint IP 550/560 Phone 3 - 12 3. To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.) You’ll hear a ‘transmitting’ beep, and then th e phone displays the channel you are using (‘To:Teachers (Channel 18)’, as shown next).
Using the Advanced Featu res of Y our Phone 3 - 13 You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Dist urb on your phone, you’ll only receive Emergency broadcasts.
User Guide for the SoundPoint IP 550/560 Phone 3 - 14 Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key, or by tapping the End PTT soft key.
Using the Advanced Featu res of Y our Phone 3 - 15 T o update the default channel: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2. Press the Edit soft key. 3. Enter the new default channel.
User Guide for the SoundPoint IP 550/560 Phone 3 - 16 2. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy , then pre ss the Select soft key. 3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled , then press the Ok soft key.
Using the Advanced Featu res of Y our Phone 3 - 17 2. From the Paging Groups List screen, sele ct the paging group to send the page to (as shown next). The list displays the def ault paging group, the most recent group you paged, and other paging group that you can page.
User Guide for the SoundPoint IP 550/560 Phone 3 - 18 You’ll receive pages on the paging groups y ou’re subscribed to as well as Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled Do Not Disturb , you’ll only receive E mergency pages.
Using the Advanced Featu res of Y our Phone 3 - 19 An incoming page plays from the spea kerphone by default. If you lift the handset or press the Headset key, you’ll hear a dial tone. Updating the Default Paging Group If you don’t select a group to send your pages to, your page will automatically go to the default paging group, Group 1.
User Guide for the SoundPoint IP 550/560 Phone 3 - 20 Allowing Pages to Play During Active Calls The Accept While Busy option allows pa ge s to come in as active calls (if enabled) or held calls (if disable d). If enabled, a page will interrupt telephone calls and you’ll be able to hear the audio of both the telephone call and the page.
Using the Advanced Featu res of Y our Phone 3 - 21 T o re-submit or enter your login credentials: 1. Press , then select Settings > Basic> Login Credentials . The Login Credentials Domain screen displays. 2. Enter the domain, user name, and passwor d, then press the Submit soft key.
User Guide for the SoundPoint IP 550/560 Phone 3 - 22 T o restar t the phone: 1. Press . 2. Select Settings > Basic > Restart Phone . “Are you sure?” appears on the screen. 3. If you still want to restart your phone, press the Yes soft key. The restart process begins.
4 - 1 4 Customizing Y our Phone You can customize your Polycom® SoundPoint IP 550/560 desktop phone by adjusting settings such as: time and da te, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists.
User Guide for the SoundPoint IP 550/560 Phone 4 - 2 You can select from various formats for th e time and date display. You can also disable the time and date so they do not display on the phone. T o configure the time and date for mats: 1. Press . 2.
Customizing Y our Phone 4 - 3 2. Select Settings > Basic > Contrast . 3. Press the Up or Down soft keys, or the volume keys, to incr ease or decrease the display contrast. 4. Press the Ok soft key to accept y our changes. 5. Press to return to the idle screen.
User Guide for the SoundPoint IP 550/560 Phone 4 - 4 3. Select Backlight On Int ensity . 4. Scroll to select high (default), medium, low, or off, and then press the Select soft key. Press the Save soft key to accept your changes. 5. Select Backlight Idle Intensit y .
Customizing Y our Phone 4 - 5 9. Press the Ok soft key to accept y our changes. 10. Press to return to the idle screen. Changing the Backlight Timeout You can change the length of time your phone is idle before the backligh t changes to the Backlight Idle Int ensity.
User Guide for the SoundPoint IP 550/560 Phone 4 - 6 T o select a head set that suppor ts electroni c hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset . 3. Scroll to select your headset, and then press the Select soft ke y.
Customizing Y our Phone 4 - 7 Selecting the Correct Headse t for Electronic Hookswitch This feature allows you to answer your phone from your headset if you are using one. T o select a head set that suppor ts electroni c hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset .
User Guide for the SoundPoint IP 550/560 Phone 4 - 8 4. Scroll to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle screen.
Customizing Y our Phone 4 - 9 3. Scroll to select the de sired ring destinati on. Choose Speaker, Handset, Headset, or Active as the aler ting destination for the audible ringer. 4. Press the Select soft key to change to the selected audible rin ger. 5.
User Guide for the SoundPoint IP 550/560 Phone 4 - 10 4. Press the Select soft key to change to the highlighted language. Text that appears on the graphic displa y will change to the language of your choice. 5. Press to return to the idle screen. Changing the Background You can change the picture or design that appears on the gr aphic display.
Customizing Y our Phone 4 - 11 3. Scroll to highlight the background you want. 4. Press the Select soft key to change to the highlighted background. 5. Press to return to the idle screen. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic disp lay.
User Guide for the SoundPoint IP 550/560 Phone 4 - 12 2. Select Settings > Basic > Preferences > Label Color . Using the dialpad keys 1, 3, 7, and 9 change the soft key color to your desired color. The Label soft key on the right reflects your changes.
Customizing Y our Phone 4 - 13 Managing Call Lists Your phone maintains local lists of missed, received, and placed calls. Each list can contain up to 100 entries. Press followed by Call Lists > Missed Calls , Received Ca lls , or Placed Calls (shown below).
User Guide for the SoundPoint IP 550/560 Phone 4 - 14 Managing Contacts You can store a large number of cont acts in your phone's local co ntact directory, accessible by pressing and selecting Contact Directory . You can dial or search for a contact in this directory.
Customizing Y our Phone 4 - 15 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages.
User Guide for the SoundPoint IP 550/560 Phone 4 - 16 Block Buddy fields, refer to Managing Buddie s on page 3-6 .Press the Save soft key to accept y our changes. 10. Press to return to the idle screen. Adding Contacts From Call Lists T o add a contact to the local contact director y from a call list: 1.
Customizing Y our Phone 4 - 17 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved.
User Guide for the SoundPoint IP 550/560 Phone 4 - 18 7. Press to return to the idle screen. Deleting Contacts T o delete a contact from the local contact di rector y: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n.
Customizing Y our Phone 4 - 19 2. Select Corporate Directory . 3. Search for the contact. Refer to Searching the Corporate Directory on page 4-20 . 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Dial soft key.
User Guide for the SoundPoint IP 550/560 Phone 4 - 20 5. Press the Search soft key again. You can dial any successful matches fr om the resulting information on the graphic display. Searching the Corporate Director y T o search for a contact in the corporate director y (if enabled): 1.
Customizing Y our Phone 4 - 21 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For example, to search for Carol Wo ller, enter wo in the search line.
User Guide for the SoundPoint IP 550/560 Phone 4 - 22 — Press the AdvFind soft key, enter searc h values in the displayed fields. For example, enter Byron Smith as the first na me and last nam e. Press the Submit s o f t k e y . I n t h i s e x a m p l e , Bryon Smith appears in the search result s.
Customizing Y our Phone 4 - 23 T o set a distinctive ri ng type for a contact: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key, and then scroll down to the Ring Type field.
User Guide for the SoundPoint IP 550/560 Phone 4 - 24 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Toggle to select Enabled.
Customizing Y our Phone 4 - 25 8. Press the Save soft key to accept your changes. 9. Press to return to the idle screen. System Customizations Support for multiple lines, multiple line keys per line, or shared lines can be configured by your system administrator.
User Guide for the SoundPoint IP 550/560 Phone 4 - 26.
5 - 1 5 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter wh en you use your Polycom® SoundPoint IP 550/560 phone.
User Guide for the SoundPoint IP 550/560 Phone 5 - 2 Power and Star tup Controls Symptom Problem Corrective Action There are power issues. The Sound Point IP 550/560 phone has no power. Do one of the following: • Check if the phone is properly plugged into a functional AC outlet.
T roubleshooting Y our Phone 5 - 3 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 550/560 phone is not in an active state. Do on e of the following: • Press the keys more slowly .
User Guide for the SoundPoint IP 550/560 Phone 5 - 4 Audio Calling Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
T roubleshooting Y our Phone 5 - 5 The phone does not ring. Ring volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check the Alerting Destination from Menu > Ba sic > Set tings > Preferences > Aud ible Ringer .
User Guide for the SoundPoint IP 550/560 Phone 5 - 6 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. The expansion module is not working. Power is not correctly applied to the SoundPoint IP 550/560 phone or the SoundPoint IP Color Expansion Module.
T roubleshooting Y our Phone 5 - 7 Productivity Suite T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware.
User Guide for the SoundPoint IP 550/560 Phone 5 - 8.
Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.
User Guide SoundPoint IP 550/560 Phone Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this produ.
Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2.
User Guide SoundPoint IP 550/560 Phone Regulator y Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 550/560 SIP is marke d with the CE ma rk. This mark indicates compl iance with EC Directives 2006/95/EC and 2004/1 08/EC.
Regulator y Notices Regulator y Notices - 5 New Zealand Telep ermit Polycom SoundPoint IP560 VoIP Telephone PTC 220/08/0 09 PTC General Warning 1. The grant of a T elepermit for any item of terminal equipm ent i ndicates only tha t T elecom has accepted that the item complies with minimum conditio ns for connection to its network.
User Guide SoundPoint IP 550/560 Phone Regulator y Notices - 6 New Zealand Telep ermit Spe cia l Cond iti on s PTC General Warning 1. The grant of a T elepermit for any item of terminal equi pment indicates only that T elecom has accepted that the item complies with minimum conditions for connection to it s network.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc.
2.6 Copyright. All title and copyrights in and to the Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers.
refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions.
not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
An important point after buying a device Polycom 550 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 550 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 550 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 550 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 550 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 550, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 550.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 550. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 550 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
