Instruction/ maintenance manual of the product 5020 Polycom
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Polycom ® KIRK 5020 / 5040 User Guide.
Congratulations on your new 5020 / 5040 Handset Your new handset will provide you with the greates t possible degree of flexibility and mobility due to high battery ca pacity , practical weight, size and design.
3 Contents 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.1 Handset Informa tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 7.1.1 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 7.1.2 Call Register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5 10.6.2 Reading a Short Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 10.6.3 Reading a Call Back M essage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 10.
6 12.10.9 Wireless Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 12.10.10 Switch Between Wireless Head se t and Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 12.10.11 Last Number Redial .
7 1 Getting Star ted Read all information in this sect ion before you use your handset. 1.1 Handset Information Danger: Ensure that the adapter voltage is the same as the electrical outlet voltage.The handset uses radio signals an d does not guarantee a connection in all circumstances.
8 1.3 Batter y Infor mation Read the following information before you handle the batterie s: • Do not leave a battery where it could be subjected to extremely high temperatures. • Do not charge battery when the ambient room temperature is above 40°C/104°F or below 5°C/41°F.
9 1 To ins tall battery press down back cover and slide it towards the bottom of the handset. 2 Li ft off back cover . 3 Insert battery with the l abel readable. 4 Press back cover back in lock ed position (when you hear a click the back cover is in position).
10 • Place handset in charger. For correct charging, be sure the room temperature is between 0°C/32°F and 40°C/ 10 4°F. Do not place the handset in direct sunlight . The battery has a built-in heat sensor which will stop charging if the battery temperature is too high.
• 5020: 200 hours when display backlight is turned off. 5040: 100 hours when display backlight is turned off. • 5020: 100 hours when display backlight is set at dimmed. 5040: 60 hours when display backlight is set at dimmed. For information about how to check battery capacity, refer to “Battery” on page 48 .
12 2> About Y our 5020 / 5040 Handset Headset Connector (only 5020) Volume Control Adjusts speaker volume. Display Shows call information, handset status ic ons and guides you through option menus.
13 Left Softkey On hook (idle) On hook is the t erm used when handset is in standby mode. Enters main menu. OR Confirms choices in menu. OR Turns handset off with a long (th ree second) key press. Off hook (active) Off hook is the t erm used when handset is in active mode.
14 The display is divided i n three parts: Statu s bar , Display center and Softkey Text (see figure above). The types of information s hown in Status bar when: • o n hook (idle) - display shows user ID, personal settings and time. If bluetooth activated (only 5040), the bluetooth icon is visible.
• on hook (idle) - display shows Menu and Shortcut Menu : Menu gives access to the different functions of the handset. For more information about the content of the menu, refer to “Using the Menu” on page 26 . For information about how to navigate the menu, refer to “Navigating Handset” on page 17 .
The telephone icon will appear when the handset is off hook or a call is connected. The envelope icon will appear when you receive a message. The charging icon will appear when the handset is placed in charger. The fully charged icon will appear when the battery is fully charged.
2.1.2 Display Backlight The display backlight automaticall y turns on when an incoming call or message arrives, or if a ke y is pressed. The backlight turns off when the handset is id le after a preset peri od of time delay. You can disable the backlight to save power, r efer to “Turning Backlight Off” on page 52 for more information.
The handset also offers both personal and pred efined shortcuts to selected functions in the menu. In the end of this chapter, you will find a section describing how to use these shortcuts. 2.2.1 Entering Main Menu • To enter main menu press left softkey to activate Menu .
• Personal shortcuts Personal shortcuts consist of fu nctions you have chosen to ad d to a list of shortcuts. The list is assigned to the right so ftkey. • Predefined shortcuts Predefined shortcuts are unchangeable and assigne d to different keys on the handset.
2.2.8.2 Predefined Shortcuts Predefined shortcuts are unchangeable and ass igned to diff erent keys . In the following you will find a list of predefined shortcut s and a description of how to access and use them. Call list: While on hook, press left side of navigation key to enter call list.
Press left sof tkey until the question ‘ Turn off? ’ appea rs in display . Press Yes to confirm. Note: When you turn handset off, all content of ca ll register and settings of time and date are deleted if the subscribed syste m does not resend the information to the handset.
code or line pool code to use. 4.1 Off Hook Dialling (Dial Directly) Press to make a call. Dial number. Press to terminate the call. 4.2 On Hook Dialling (Pre-Dial) Dial number. Press to make a call. Press to terminate the call. 4.3 Dial from Phone Book The handset’s phone book is familiar to an ordinary phone book.
new call is received in call list. • Incoming calls are illustrated with green arrows • Outgoing calls are illustrated with blue ar rows • Missed calls are illustra ted with red arrows To dial from ca ll list: 1 While on hook, press left side of na vigation key to enter call list.
4.7 Speed Dial If you have assigned a number to one of th e speed-dial ing keys 0-9, do the following: • While on hook, press digit equi valent to number of the cont act in the speed dial list continuously until call is started. Note: For more inform ation about adding number to speed dial, refer to “Adding to Speed Dial” on page 31 .
• Press Reject to refuse the call. The rejected call is registered as a missed call. 5.4 Redirect a Call Note: Redirecting a call is s ystem dependent. If supporte d by the subscribed system, do the following: While on a call, press R. Dial number of the person you want to redirect the call to and press Ok .
7 Using the Menu The handset offers a range of functions that are grouped into menus. The main menu consists of seven menus: Phone Bo ok, Call Register, Messages, MSF Function, External Services, Status and Settings. For more information about accessing and naviga ting the m enu, refer to “Navigating Handset” on page 17 .
7.1.4 MSF Function MSF Function is a special function based on MSF (Message Service Function). The function requires special software in the main system. 7.1.5 External Ser vices External Services are featur es placed in the main system, and only available if the handset is subscribed to a KIRK solution.
Delete Messages New message Inbox Outbox Erase messages Templates MSF Function Number : Status Silent Headset Auto answer Battery Ringing tone Volume Firmware version Settings Ringing volume Ringing tone Alerting volume Vibrator Silent mode Auto key lock Backlight Auto answer 9 Out o f range 10 Bluetooth 11 Advanced.
8 Phone Book You can store numbers and names in your phone book. The phone book can store up to 250 names with four numbers each. A maximum of 24 digits , including spaces, is al lowed for each number. Names are sorted alphabetically starting with thei r first character.
To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ).
Scroll to Fi nd name and press Select . To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ).
8.2.6 Deleting Number You can delete a single number at any time and still keep the rest of the belonging numbers of a contact. If you want to delete a contact and all belonging numbers, refer to “Deleting Contact” on page 32 . Press Menu to ente r main menu.
Scroll to Fi nd name and press Select . To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ).
9.1 Incoming Calls Incoming call is a list of all your incoming calls sorted by date and time of the call, starting with the latest call. If name and number of incoming call alre ady exits in your phone book, the incoming call will be represented with the name of th e contact.
Scroll to the desired call and press Details . Press Options and scroll to Delete from list . Press Select to confirm. 9.2 Outgoing Calls Outgoing calls is a list of al l your outgoing call s sorted by date and time of the call, starting with the latest call.
9.2.3 Deleting an Outgoing Call from List Press Menu to ente r main menu. Scroll to Call Reg ister and press Select . Scroll to Outgoi ng Calls and press Select . Scroll to the desired call and press Details . Press Options and scroll to Delete from list.
Scroll to Add to phone book and press Select . Write the name of the contact using the di gits 0-9 (refer to “ Using the Alphanum eric Keyboard” on page 29 ) and press Save . 9.3.3 Deleting a Missed Call from List Press Menu to ente r main menu. Scroll to Cal l Register and press Select .
Note: If you only want to delete a single outgoi ng call, see “De leting an Outgoing Call from List” on page 36 . 9.4.3 Deleting All Missed Calls Press Menu to enter main menu . Scroll to Cal l Register and press Select . Scroll to Del ete and press Select .
If the memory of inbox and outbox is full, the handset will automatically erase the old - est message when a new mess age need to be stored. If you want to delete messages from inbox or outbox manuall.
Press Options . Scroll to Cl ear text and press Select . 10.2 Saving a New Message in Outbox You can write a message and then save it in outbox for later handling. Press Menu to ente r main menu. Scroll to Messag es and press Select . Scroll to New message and press Select .
Scroll to Save message and press Select . Scroll to Templ ates and press Select . 10.5 Sending Messages Using T emplates You can create up to 10 templates in relation to the kind of message you often need to send.
but are sent from an external application. The external applicati ons may vary from sys - tem to system. For more informati on, please contact your system administrator. Examples of messages sent from an external application are: • Long messages Long messages have a maximum length of 72 characters and are saved in inbox in the handset.
• Press OK. 10.6.3 Reading a Call Back Message The envelope icon , text message and contact information appear in the display, when you receive a call back message. The display shows text message and contact information alternately. To act on the call back message: • Pr ess to call the call back number in the message .
Scroll to In box and press Select . Scroll to the desired received message and press Select. Press Options . Scroll to Repl y and press Select . Scroll to Origi nal text and press Select . Write a message in continuation of received message and press Options .
Press Send and then press Search . To find a name you can: • Scroll until you reach the desired name. To scroll through the names quickly press the navigation key continuously. • Use quick search by pressing the first le tter(s) (max. 5 letters) of the desired name (refer to “Using the Alphanumeric Keyboard” on page 29 ).
10.11 Erasing a Single Message The handset will automatical ly erase the ol dest message when the memory of inbox and outbox is full (refer to “Messages ” on page 38 ). If you want to delete a message manually, do th e following: Press Menu to ente r main menu.
10.14 Erase All Me ssages from Outbox Use this function to erase al l messages from your outbox. Press Menu to enter main menu . Scroll to Messag es and press Select . Scroll to Erase mes sage s and press Select . Scroll to Outbox and press Select . Press Yes to erase all message s from outbox.
11.2 Headset Using headset allows you to keep up your activities and use the phone at the same time. For more information about changing se ttings for headset, refer to “Scroll to On or Off and press Change.” on page 58 . 11.3 Auto Answer When auto answer is turne d on, the handse t automatically goes off hook when ringing.
12 Settings The setting menu offers you the opportunit y to customize the handset according to your needs. The settings can be change d at any time. The setting menu consists of: ringing volume, ringing tone, alerting volume, vibrator, silent mode, auto key lock, backlight, auto answer, out of range and advanced settings.
• You receive a new message. • You send a messag e. • The handset is moving out of range. • The handset is out of range. • The battery capacity is low. • You create a login. To adjust alerting volume: Press Menu to ente r main menu. Scroll to Settings and press Selec t .
12.5.1 Changing Settings of Silent Mode When silent mode is turned on, you can sele ct other ways of indicating incoming calls or messages: • Display flashing When turned on, the display will flash wh en an incoming call or message arrives. • Vibrator When turned on, the handset will vibrate wh en an in coming call or message arrives.
12.7.1 Setting Backlight at Dimmed When setting display back light at dimmed, di splay information can stil l be seen vaguely when handset is in standby mode. Press Menu to ente r main menu. Scroll to Settings and press Sel ect . Scroll to Backl ight and press Select .
Press Menu to ente r main menu. Scroll to Settings and press Sel ect . Scroll to Auto an swer and press Select . Scroll to On or Off and press Change . Note: When charging, auto answer is inactive. 12.8.1 Changing Settings of Auto Answer When auto answer is turned on, you can sele ct different situations where to use auto answer.
Press Menu to enter main menu . Scroll to Settings and pres s Select . Scroll to Out of range and press Select . Scroll to On or Off and press Change .
Scroll to Bluetooth and pres s Select . Scroll to Active and press Select . Scroll to On and press Select . The Bluetooth function is now activated. 12.
Press Yes , and Bluetooth is acti vated again . Press Options and scroll to Connect . Press Select to connect to the headset again. 12.10.5 Disconnect Wirelees Headset. Press Menu to enter main menu . Scroll to Settings and press Select . Scroll to Bluetooth and press Sel ect .
Press Menu to enter main menu. Scroll to Setti ngs and press Select . Scroll to Bl uetooth and press Select . Scroll to Active and press Select . Scroll to Settin gs and press Select . Activate Auto connet by pressing Select , then press Back . The wireless headset will now connect automatica lly to the handset when the headset is turned on.
12.11.1 Language There are 10 predefined languages in the handset: English, Spanish, French, German, Dutch, Czech, Italian, Da nish, Norwegian and Swedish. Press Menu to enter main menu . Scroll to Settings and press Select . Scroll to Advan ced and press Select .
scribe to a system, refer to “Creating a Login” on page 59 . 12.11.4.1 Selecting a Login If you want to change to another system manually, do the following: Press Menu to ente r main menu. Scroll to Settings and press Select . Scroll to Advan ced and press Select .
Press Menu to ente r main menu . Scroll to Settings and press Select . Scroll to Advan ced and press Select . Scroll to Logi n and press Select . Scroll to Create log in and press Select . The handset will start searching for a system. Scroll to the found system and press Select .
Scroll to Ti me & date and press Select . Scroll to Ti me format and press Select . Scroll to d esired time format and pr ess Change . 12.11.5.2 Set T ime Press Menu to enter main menu . Scroll to Settings and press Select . Scroll to Advan ced and press Select .
13 General Information 13.1 T roubleshooting The handset freezes. Remove and replace battery pack. Press left softkey to turn on the ha ndset. The handset does not r ing. Check whether Silent mode is turned On . The handset cannot find a system ID at Create Login .
63 Size and weight Size: 146 x 48 x 19mm Weight: 110 g incl. battery ± 10 g Capacity 5020: Active talking tim e up to 20 hours. 5 040 : Active talking time up to 15 hours. 5020: Stand-by time up to 200 hours. 5040: Active talk ing time up to 100 hours.
64 Cesky [Czech]: Polycom (UK) Ltd tímto prohla šuje, ž e tento KIRK 5020 / 5040 Handset je ve shode se základními požadavky a dalšími príslušnými ustanoveními s mernice 1999/5/ES.
65 Lietuviu [Lit huanian]: Šiuo Polycom (UK) Ltd deklar uoja, kad šis KIRK 5020 / 5040 Handset atitinka esminius reikalavimus ir kita s 1999/ 5/EB Direktyvos nuostatas.
66 Explosive Device Proximity Warning Warning Do not operate your wireless networ k device near un shielded blasting caps or in an explosive environment unless the device has been modified to be especial ly qualified for such use.
67 Before using your telephone equipment, you should always follow basic safety instruc - tion to reduce the risk of fire, electrical shock and injury to persons, and damage to property. 1. Read and understand all instructions 2. Follow a ll warnings and instructi ons including those marked on the product 3.
68 15. This telephone will not operate in the event of a blackout. Ple ase keep a backup phone for emergencies. 16. Installation must be performed in acco rd ance with all relevant national wiring rules.
69 are connected together. This precaution may be par ticularly important in rural areas EMC: CAUTIONS: User s should not attempt to make such connections themselves, but should contact the approp riate electric inspection authority, or ele ctrician, as appropriate.
70 Privacy of communicatio ns may not be ensured when using this telephone. Power Outage: In the event of a power outage, your cordless telephone will not operate. The cordless telephone requires el ectricity for operation. You should have a telephone which does not require electricit y available for use during power outages.
© 2007 P olycom, Inc. All rights reserved. Specifications subject to ch ange without notice. P olyco m Headquarters 4750 Willow Road Pl easanton CA 94588 (T) P olycom (Denmark) Langmarksvej 34 DK-870 0 Horsens T el. +45 7560 2850 F ax +45 7560 2851 emeadk@polycom.
An important point after buying a device Polycom 5020 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 5020 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 5020 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 5020 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 5020 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 5020, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 5020.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 5020. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 5020 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
