Instruction/ maintenance manual of the product 3725-63211-002 Polycom
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Software V ersion 3.0.3 | October 2011 | 3725-63211-002/A Polycom ® Immersive T elepresence (ITP) User’ s Guide.
© 2011, Polycom, Inc. All rights reser ved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc.
iii About this Guide The Polycom Immersive Telepre sence (ITP) User’s Guide introduces you to the Polycom Immersive Telepresence (ITP ) systems, including the Pol ycom RealPresence™ Experience (RPX™) Series, P olycom Open Telepresence Experience™ (OTX™) solutions, and Polycom Telepresence Experie nce® (TPX®) solutions.
Polycom Immersive T elepresence (ITP) User’ s Guide iv.
Conte nts Polycom, Inc. v Contents 1 Introducing the Polycom ITP Systems . . . . . . . . . . . . . . . . . 1-1 Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Key Features and Benefits of the Polycom RPX Solutions .
Polycom Immersive T elepresence (ITP) User’ s Guide vi Polycom, Inc. 3 Viewing People and Content . . . . . . . . . . . . . . . . . . . . . . . 3-1 Viewing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
List of Figures Polycom, Inc. vii List of Figures Figure 1-1 Polycom RPX 418M Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Figure 1-2 Polycom OTX 300 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom Immersive T elepresence (ITP) User’ s Guide viii Polycom, Inc. Figure 3-4 Laptop Button on the Show Content Screen in an RPX Suite . . . . . 3-12 Figure 3-5 Laptop Stop Button on the Show C ontent Screen in an RPX Suite . 3-13 Figure 3-6 People+Content IP Screen .
1–1 1 Introducing the Polycom ITP Systems Imagine walking into a co mfortable pr of essional meeting environment, taking a seat, and starting a conversation with your counterparts lo cated across the world. Without technology in the way, you can focus on the business at hand.
Polycom Immersive T elepresence (ITP) User’ s Guide 1–2 The Polycom OTX system offers Polyco m’s Ultimate High Definition video with true-to-life people dimensions.
Introducing the Polycom ITP Systems 1–3 The TPX HD offers Polycom’s Ultimate Hi gh De finition video with true-to-life people dimensions. This real-size vi deo, couple d with Polycom’s supe rb audio, will e nable you to pick up minute facial expres sions and gest ures, and clearly hear every bit of conversation.
Polycom Immersive T elepresence (ITP) User’ s Guide 1–4 Easy content sharing Y ou can presen t conten t at a moment’s notice (whether you are on or off a video call) by simply plugging a cable into your laptop. All participant s can ea sily view the co ntent on the tabletop content monitors.
Introducing the Polycom ITP Systems 1–5 Key Features and Benefits of the Polycom OTX Systems The key features and benefits of the Polycom OTX systems includ e: All inclusive environment Polycom RPX suites include all the furnishings, stu dio lighting, acoustic cloud and walls, and electronics.
Polycom Immersive T elepresence (ITP) User’ s Guide 1–6 New Polycom T ouch Control and updated user interface The Polycom T ouch Control int egrates with the rest of the Polycom product line creating a c onsistent u ser interface.
Introducing the Polycom ITP Systems 1–7 Key Features and Benefits of the Polycom TPX HD System The key features and benefits of the Polycom TPX HD system include: Feature Benefit High definition video Polycom’s Ultimate HD high definition video on large-as-life displays enables you to experience un preced ented video.
Polycom Immersive T elepresence (ITP) User’ s Guide 1–8 Transpar ent technology With the camera s in the credenza, th e microphones suspended from the ceiling, the sound system out of view, and no remote con trols on the table, the techn ology is hidden .
2–1 2 Using the Polycom T ouch Control The Polycom Touch Control is your interface to the Polycom Immersive Telepresence experience. It enables you to place video and audio calls, hang up calls, adjust the volume, show content, and select options.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–2 Powering the Polycom T ouch Control On and Of f T o power on the Polycom T ouch Control: >> Connect the Ethernet cable to the underside of the Polycom Touch Control. The Home button lights up when the devi ce is powered on.
Using the Polycom T ouch Control 2–3 Figure 2-1 Home Screen Page One (Without Directory Server Registration) Figure 2-2 Home Screen Page One (With Dir ectory Server Registration) From page two of the Home screen, you can: • Touch Audio to mute or adjust th e volume of the audio at your sit e.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–4 — Software version for the System Controller paired with the Polycom Touch Control Figure 2-3 Home Screen Page T wo From page three of the Home screen, you can: • Touch User Settin gs to disp lay Polycom Touch Control sett ings including brightness, volume, a nd power.
Using the Polycom T ouch Control 2–5 Understanding the Polycom T ouch Control Indicators When you are in a call, the Call screen appears. Figure 2-5 Call Screen (In a Call) From the Call screen, you can complete these tasks: • Touch the Mute/Unm ute button to mute or unmute your microphon es.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–6 • Touch Participants to ge t more infor mation about the part icipants in the call. The Call Participants screen appears. From t his screen, you can tou ch View Call Statisti cs to get more information about the call, such as the call encryption status and the far site muted status.
Using the Polycom T ouch Control 2–7 Figure 2-8 OTX 300 Close Up View and Wide Shot V iew Screen • If you navigate away from t he Call screen during a call, you ca n return to it at any time by touching the green Back to the Call button. Fi gure 2-9 shows how this button appears on the Keypad screen when you are in a call.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–8 Calling and Answering This section describes how to: • Answer a call • Place a call by entering the name or number, by ca lling from the.
Using the Polycom T ouch Control 2–9 Placing a Call You can use your ITP system to place a video call in any of these ways: • Entering a name or number on the Call screen. • Entering a SIP address on the alphanumeric ke yboard. • Choosing a site from the Favorites scre en.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–10 Calling by Entering a SIP Address T o call by entering a SIP a ddress: 1 From the Home screen, touch Place a Call . The Keypad screen appears. Figure 2-1 1 Keypad Screen (Not in a Call) 2 Touch Keyboard The alphanumeric keyboard appear s.
Using the Polycom T ouch Control 2–11 3 Enter the SIP address for the site. If you make a mistake while dialing, touch Backspace . If the far end is within your SIP do main, you can enter the SIP username instead of the entire SIP address. For example, if the far end's SIP address is "billy@abc.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–12 Calling from the Director y If you are registered with a dire ctory serv er, you can browse or search for a site to call. T o call from the director y: 1 From the Home screen, touch Search the Directory .
Using the Polycom T ouch Control 2–13 Ending a Call T o end a call: 1 From the Call screen, touch Hang Up . You will receive a message that the call has ended. 2 Touch OK . Making Calls Using Meeting Composer Meeting Composer enables you to easily place calls to mu ltiple sites or to Immersive Telepresence sites (which have more than one codec).
Polycom Immersive T elepresence (ITP) User’ s Guide 2–14 Selecting a Site Using Manual Dial T o select a site using manual dial: 1 From the Home screen, touch Place a Call . The Keypad screen appears as shown in Figure 2- 10 . 2 Touch Conference on the Keypad screen.
Using the Polycom T ouch Control 2–15 Figure 2-16 Alphanumeric Keyboard Screen Using Meeting Composer (With No Participants) — If you make a mistake while dialing, touch Backspace . — If you want to delete the entry you are adding, touch Delete .
Polycom Immersive T elepresence (ITP) User’ s Guide 2–16 Selecting a Site Using Favorites T o se lect a site using Favorites: 1 Do one of the following: — From the Home screen, touch Favorites (if you are not registered with a directory server).
Using the Polycom T ouch Control 2–17 3 Touch the names of the sites that you want to add to the list of sites to call. The sites will appear in the Confer ence List on the right side of the Favorites screen using Meeting Composer.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–18 T o s elect a site using the Director y: 1 From the Home screen, touch Search the Directory . Alternatively, from the Home screen, touch Place a Call , and then touch Directory . The Directory screen appears.
Using the Polycom T ouch Control 2–19 3 Do one of the following: — Touch the names of the sites that you want to add to the list of sites to call. The sites will appear in the Confer ence List on the right side of the Meeting Composer screen. — Search for a site: a Touch the Search field at the top of the Directory Screen.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–20 Placing a Call Using Meeting Composer Once you have added the sites you want to call to the Conference List on the right side of the Meeting Composer screen , you can make the call to those sites as described in this section.
Using the Polycom T ouch Control 2–21 For more information about the tasks you can perform from the Call screen, see pages 2-5 and 2-6 . 3 Touch Participants to view a list of the participants in the call. Ending a Call Using Meeting Composer T o end a call using Meeting Composer: 1 Touch Hang Up on the Call scree n as shown in Figure 2-23 .
Polycom Immersive T elepresence (ITP) User’ s Guide 2–22 Using the Calendar The calendar feature enables you to us e the Polycom Touch Control to view a list of scheduled meetings and to join those meetings. Depending on how your system administrator has configured your system, this feature may not be available.
Using the Polycom T ouch Control 2–23 A few minutes before a meet ing is sche duled to start, a Join button will appear next to the meeting in the list. 2 Touch Join to join the meeting. 3 To view details about a pa rticular meeting, touch Info next to the meeting in the list.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–24 Adjusting the V o lume This section describes how to adjust the sound you hear at your site, how to change the volume on the Polycom Touch Control, and how to mute the microphones.
Using the Polycom T ouch Control 2–25 Getting Help This section lists the error messages that you may receive on the Polycom Touch Control when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with your ITP system.
Polycom Immersive T elepresence (ITP) User’ s Guide 2–26 T o call the help d esk: 1 Do one of the following: — Touch Call for Help from the Home screen. — Touch the Help Desk entry in Favorites (if available) . — Touch Help Desk from any dialing screen.
. 3–1 3 Viewing People and Content What can you expect to see on the disp lays during a telepresence conference in an ITP room? That depends on whethe r you have an RPX 400 Series, an RPX 200 Series.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–2 Viewing People in an RPX Suite The following table describes w hat you can expect to see when you view the people at the other sites during a telepres ence conference in an RPX suite. Note that your table may look different than the table in the following figures.
Viewing People and Content 3–3 RPX 400 Series OTX 100 System The entire OTX room. T w o seats are shown on the ce nter right display . The far left display , center left display , and far right display are blank. The center right two seats at the RPX main table.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–4 RPX 200 Series RPX 400 Series The four cente r seats at the RPX main table. T wo seats are shown on each display . The entire RPX 200 Series suite. T wo seats are shown on the center rig ht display and two seats are shown on the center left display .
Viewing People and Content 3–5 RPX 200 Series A TX 300 System T ypically , four seats on the right display . The left display is blank. This ma y di ffer depending on how the integrator set up the A TX room. The entire RPX suite. T wo seats are shown on the left display and two seats are shown on the center display .
Polycom Immersive T elepresence (ITP) User’ s Guide 3–6 Viewing People in an OTX or TPX Room The following table describes w hat you can expect to see when you view the people at the other sites during a te le presence conference in an OTX or TPX room.
Viewing People and Content 3–7 OTX 300 System TPX 306M or A TX 300 System T wo seats are shown on each display . For TPX rooms, th is is the en tire room. For A TX roo ms, it depends on how the integrator set up the room. The entire OTX 300 room. T wo seats are shown on each display .
Polycom Immersive T elepresence (ITP) User’ s Guide 3–8 Because different types of video confer encing sy stems use differe nt aspect ratios for their video images, ITP syst ems automatically adjust the video for your displays.
Viewing People and Content 3–9 Viewing Content Your ITP system enables you to view content (such as slides, spreadsheets, or other documents) during your telepresence confer ence. You can also rece ive content from the other site(s) in the conference.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–10 Accessing the Content Monitors This section describes how to access the tabletop content monitors in an ITP room. Accessing the Content Monitors in RPX Suites In RPX suites, there is one tableto p content monitor available for every two seats.
Viewing People and Content 3–11 Accessing the Content Monitors in Standard OTX 100 Rooms In standard OTX 100 rooms, there are two content monitors located in the table.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–12 T o view co ntent using a laptop in the room: 1 Access the content cable and connect the VGA or HDMI conne ctor to the VGA or HDMI connector on your laptop. Note that some laptops require you to enable VGA or DVI output (such as by pressing Shift-F5 ).
Viewing People and Content 3–13 — If the other site in the conference is equipped with content monitors, the content appears on those content monitors. — If the other site in the conference has only one display, the content appears on that display.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–14 3 Start the People+Content IP application. The People+Content IP screen appears. Figure 3-6 People+Content IP Screen 4 Enter the IP Address or host name of the ITP system and the meeting password, if one is set.
Viewing People and Content 3–15 » Touch People+Content IP to start sharing content. Note that the button label depends on what your system administrator chose as the label name.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–16 Using a Document Camera I f y o u r r o o m i s e q u i p p e d w i t h a n o p tional document camera , you can use that document camera to show content to the other conference participants.
Viewing People and Content 3–17 The following then occurs : — The Doc Cam button moves up slight ly on the screen, the document camera content is shown to the ca ll participants, and the docume nt camera controls become visible. — The document camera powers on in about three seconds.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–18 — Touch Freeze/Snapshot to take a still image of the document. 5 Touch Stop to stop sharing content. The Doc Cam button moves down on the screen, and the content is no longer shown to the call participants.
Viewing People and Content 3–19 Using a USB Drive You can show content using a USB drive and you can annotate the file while showing it to the far site s. T o show content from a USB drive using a Polycom T ouch Control: 1 Connect the USB drive to the USB connector on the right side of the Polycom Touch Control.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–20 — Touch the Search field at the top of the screen to search for a file. Touch a folder to open it. 5 Touch a file to view it. 6 Touch Show Content to show the file to the other call par ticipants.
Viewing People and Content 3–21 T o add annotations to the content: 1 While you are showing content from a USB drive, touch Annotation to access the annotation toolbar. — Touch to draw red lines or dots on the content. — Touch to add yellow highlighting to areas of the content.
Polycom Immersive T elepresence (ITP) User’ s Guide 3–22.
4–1 4 Conducting Successful Meetings Conducting a successful meeting in a Polycom ITP room is easy. Because you don’t have to manage cameras, microphones, speaker s, remote controls, and other equipment, you can be free to c oncentrate on making your meeting as effective as possible.
Polycom Immersive T elepresence (ITP) User’ s Guide 4–2 Here are some tips to achie ve the best video i n your Po lycom RPX suite: • The cameras in Polycom RPX suites ca n captu re images up to th e end of each table and are designed for particip ants that are seated .
Conducting Successful Meetings 4–3 Audio Tips Polycom’s superior audio and digita l Ceiling Microphone Arrays are extremely sensitive. Keep in mind that th ey will pick up all sound in the room, even gentle noises and whispers — and even if you are not in camera range.
Polycom Immersive T elepresence (ITP) User’ s Guide 4–4 • If you are left-handed and are pl anning to use the document camera, sit at t h e s e a t m ar k e d i n b l u e a b o v e . A d d i tionally, you may not want anyone to sit at the seat marked in red so that you have more room to use the document camera.
Conducting Successful Meetings 4–5 • If you want to schedule a conference with a video conferencing site that that does not have Polycom RPX or OTX equipment, your system administrator or the VNOC must ensure that the site’s equipment is compatible with the equipment in the RPX suite or the OTX room.
Polycom Immersive T elepresence (ITP) User’ s Guide 4–6.
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Polycom W orldwide Headquarters 4750 W illow Road, Pleasanton, CA 94588 1.800.POL YCOM or +1.925.924.6000 www .polycom.com.
An important point after buying a device Polycom 3725-63211-002 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Polycom 3725-63211-002 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Polycom 3725-63211-002 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Polycom 3725-63211-002 you will learn all the available features of the product, as well as information on its operation. The information that you get Polycom 3725-63211-002 will certainly help you make a decision on the purchase.
If you already are a holder of Polycom 3725-63211-002, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Polycom 3725-63211-002.
However, one of the most important roles played by the user manual is to help in solving problems with Polycom 3725-63211-002. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Polycom 3725-63211-002 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
