Instruction/ maintenance manual of the product N521P Pitney Bowes
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The Pinnacles, Harlow, Essex, CM19 5BD Electronic Postal Scale N500 series - UK Model N521 & N521P Operating Guide We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
1 C HA P TER 1 I NTR ODUCTION Offers a brief description of the scale and keypad, co vers safety precautions, cabling, specifications, and help information. About Y our Scale .................................................................... 2 Sleep Mode .
2 C HAP TER 1: I NTRODUCTION The N500 series Electronic P ostal Scale is a 2kg capacity decision making scale which uses computer technology to give you an accurate, automatic display of weight, postal rate and charges.
3 N500 User Guide Weight Hold S C ALE & K EYP AD I DENTIFIC A TION W eighing Platfor m Adjustable Feet (4) Level Indicator Rate PROM (Under Platform) Display Colour Keys Alpha- numeric Keys C/CE E.
4 C HAP TER 1: I NTRODUCTION 1 C ONNECTING W IRES , C ABLES , & M ETER Y our scale should already have been installed, either by yourself or by a P itney Bo wes engineer . This section has been included to assist you if a lead comes loose or you relocate the system.
5 N500 User Guide Po w er supply: I nput: 230V AC, 50Hz Output: 9VDC, 300mA P hysical dimensions: 271mm deep x 237mm wide x 75mm high W eight: 1.7kg O per ating temp.
6 C HAP TER 1: I NTRODUCTION.
7 C HA P TER 2 U SING Y OUR S C ALE This Chapter describes the process of weighing a mailpiece and calculating postage. I t also provides information on special scale features and meter interface. The Keyboar d ........................................
8 C HAP TER 2: U SING Y OUR S CALE Weight Hold This section is intended to familiarise you with the keyboar d. Full details of all key functions will be cover ed later in this guide as they are used to operate the scale.
9 N500 User Guide Category/Carrier Keys Scroll Keys These keys are either one-touch Category keys or Carrier keys. P ressing a Category key will act as a short cut to select the Categor y in one easy step.
10 C HAP TER 2: U SING Y OUR S CALE The following assumes you or a P itney Bowes engineer have completed the installation instructions included with your scale. If not, please do so now . Ensure that before y ou star t using your scale, y ou check that the scale has been levelled correctly (see page 26).
11 N500 User Guide Choosing a Category 0g Select Category - Royal Mail - Parcelforce Account:01 Note: If your scale is connected to a meter with accounting activated, the active meter account also appears at the bottom of the scr een. See page 10, P ostage Meter Accounts .
12 C HAP TER 2: U SING Y OUR S CALE Choosing F ees When a Category is selected and a price shown, the display will list the permitted fees for the Category . Y ou can continue processing mail without adding fees, or you can add fees as requir ed. To add a fee, press the M enu Selection key alongside the fee you want.
13 N500 User Guide Y ou can manually add any amount to the postage displayed. Use the Alpha-numeric keys to select the amount and then press the Enter key to add this to the postage displayed. V alues are in pence unless you enter the decimal point i.
14 C HAP TER 2: U SING Y OUR S CALE U SING THE W EIGHT H OLD F EA TURE The weight hold feature is useful when weighing large envelopes that block the display . This feature retains the w eight reading for a brief time after you remo ve an item from the scale.
15 N500 User Guide This function allows you to generate multiple tapes to equal a postage amount greater than the printing capacity of the attached meter . F or example, if your meter has a maximum printing capacity of £99.99 and the item you are w eighing requires £110 of postage: 1.
16 C HAP TER 2: U SING Y OUR S CALE U SING ‘S C ALE F UNCTIONS ’ F EA TURE F ee Recall 13g Scale Functions - Fee Recall - Weight Hold - Manual Weight Entry - Parts Count The scale has a number of special features that help you process mail quickly and efficiently .
17 N500 User Guide Note: All like Items must be the same individual weight. Pa r ts Count This function allows you to obtain a count of items based on a sample of a known quantity of those items. Depending on the shape and quantity of the parts you are weighing, you may need to place them in a container .
18 C HAP TER 2: U SING Y OUR S CALE M ETER F UNCTIONS F unds 13g Meter Functions - Funds - Account Status If the scale is linked to a Pitney Bowes postage meter , you can access certain meter functions direct from the scale. These features are explained below and are accessed by pressing the M eter Functions key and selecting from the menu list.
19 N500 User Guide C H ANGING S ETUP O P TIONS User Setup - Exit - OFF Autoclear Cat - OFF Autoclear Zone - ON ClrZoneNewCat - OFF Auto Weigh Hold - Supervisor Setup - Service Setup User Options Y ou may want to configure the scale to more closely meet your r equir ements.
20 C HA P TER 2: U SING Y OUR S CALE Note: P ressing Exit while in a supervisor option r eturns you to the pr evious screen. Default Option Description Off Other Language Not used in the UK at this time. Off Inscriptions Not used in the UK at this time.
21 C HA P TER 3 T R OUBLESHOOTING Clearing Error Messages ................................................. 22 Diagnosing P roblems ...................
22 C HAP TER 3: T ROUBLESHOOTING D IA GNOSING P R OBLEMS Occasionally , error messages display on the screen. S ometimes they identify an incorrect entry and indicate corrective action. T o clear most errors: 1. P ress C/CE to return to previous menu.
23 N500 User Guide Probable Symptom Cause Recommendation Blank screen. A. Sleep mode. T ouch the weight platform. B. PROM not firmly Reinstall/replace PROM. in slot. C. No power . Check power supply is firmly connected at each end. Remove plug from wall outlet, wait 10 seconds; reconnect.
24 C HA P TER 3: T R OUBLESHOOTING.
25 C HA P TER 4 M AINT AINING Y OUR S C ALE I ncludes cleaning instructions and how to install rate PR OMs. Cleaning .................................................................................. 26 Lev elling .....................................
26 C HAP TER 4: M AINT AINING Y OUR S C ALE Y our scale requires very little maintenance. Simply keep it clean b y wiping it with a soft dry cloth. Do not use harsh chemical cleaners on your scale. The scale must have a firm base and be level to give its best performance.
27 N500 User Guide 1. Tu rn power OFF at the wall outlet. 2. Remo ve the platform by lifting straight upwar ds. 3. Slide the old PR OM out of its location slot. Resistance will be felt. P ut this PR OM to one side for now . 4. Slide the new PR OM into the empty slot ensuring the opening in the PR OM handle is in the top right hand corner .
28 C HAP TER 4: M AINT AINING Y OUR S C ALE P itney Bo wes provides service throughout the UK. S hould you r equire service or assistance call the Pitney Bowes CARELINE on 0990 12 13 14 A service maintenance contract is available to keep your system in top operating condition at nominal cost.
The Pinnacles, Harlow, Essex, CM19 5BD Electronic Postal Scale N500 series - UK Model N521 & N521P Operating Guide We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
An important point after buying a device Pitney Bowes N521P (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes N521P yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes N521P - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes N521P you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes N521P will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes N521P, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes N521P.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes N521P. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes N521P along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
