Instruction/ maintenance manual of the product DM450c Pitney Bowes
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Reference Manual Using USPS ® Con fi rmation Services with Digital Mailing Systems DM100i, DM125, DM225, DM200L, DM300c, DM400c, DM450c, DM475, DP100i, DP200L, DP300C, DP400C, DP450C, DP475.
SV61 156 Rev . F June 201 1 ©2004, 2010, 201 1 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically , without the express, written permission of Pitney Bowes.
U SING USPS ® C ONFIRMA TION S ER VICES 1. I NTRODUCTION .................................................. 2 2. A BOUT USPS C ONFIRMA TION S ER VICES .............. 3 3. U SING C ONFIRMA TION S ER VICES — AN O VERVIEW ... 8 4. S TEP -B Y -S TEP I NSTRUCTIONS .
Digital Mailing Systems 2 SV61 156 Rev . F About this Book Y ou should be thoroughly familiar with the operation of your mailing system. Please refer to the op er at ing guides fur- nished with your equipment for com plete in struc tions.
Using USPS ® Confirmation Services SV61 156 Rev . F 3 Delivery Confirmation allows you to verify the date and time of delivery of your mail pieces or , if the de liv ery was un suc- cess ful, the date and time of the delivery at tempt.
Digital Mailing Systems 4 SV61 156 Rev . F Certified Mail is a service offered by the USPS for a fee in addition to postage, and may be combined with restricted delivery and return receipt. This service is available for Priority Mail and First Class Mail.
Using USPS ® Confirmation Services SV61 156 Rev . F 5 2. About USPS Confirmation Services If you decide you want a return receipt after you’ve mailed your Certified Mail piece, go to your local Post Office and ask for this service. The Post Of fice will give you a scanned image of the recipient’s signature, along with the date of delivery .
Digital Mailing Systems 6 SV61 156 Rev . F 2. About USPS Confirmation Services USPS Forms Obtaining a Mailer ID (MID) from USPS for Electronic Return Receipt (ERR) Meters that use an ERR (Electronic Return Receipt) fea- ture must be programed with a MID number in order for the mailer to receive e-receipt files from the USPS.
Using USPS ® Confirmation Services SV61 156 Rev . F 7 PS Form 5051, Confirmation Services — Electronic Option Application This is an administrative application used to establish mail- ers in the confirmation services database.
Digital Mailing Systems 8 SV61 156 Rev . F How USPS Confirmation Services Work The diagrams on the next two pages show the con firm a tion ser vic es process. Y ou be gin by applying a preprinted barcode label unique to the specific service you desire.
Using USPS ® Confirmation Services SV61 156 Rev . F 9 Make sure you have an adequate supply of pre -printed labels provided by your Pit- ney Bowes or SECAP dealer (see Section 5 for ordering instructions). Please do not use re tail la bels supplied by your Post Of fi ce – they won’t work with your system.
SERVICES $3.85 √ E-Del Con ◄ Insurance ◄ Done Enter Destination ZIP Code Enter Barcode Number from Label SERVICES $ 3.85 √ E- Del Con ◄ In surance Ent e r D es tin a ti o n ZIP C od e 1 Print postage on an envelope or tape. Apply the barcode label to your mail piece.
Using USPS ® Confirmation Services SV61 156 Rev . F 11 4. Step-By-Step Instructions Using Confirmation Services – All Models The instructions below explain how to include confirmation services for your mail piece. 1. Place the piece of mail or package on the scale.
Digital Mailing Systems 12 SV61 156 Rev . F Y ou can peel this portion and apply it to your own records. 7. If this is the first time you are entering a confirmation service or you have just started a new package of la- bels, enter the 22-digit barcode number .
Using USPS ® Confirmation Services SV61 156 Rev . F 13 4. Step-By-Step Instructions 9. If prompted, apply the barcode label to the piece of mail (see page 22 for information on label placement). NOTE: Make sure to use labels in the order they come off the roll.
Digital Mailing Systems 14 SV61 156 Rev . F 4. Step-By-Step Instructions HINT : If possible, leave your mailing system in a “ready to connect” state for easy uploads to the Data Center . IMPORT ANT NOTE FOR DM100i, DM200L, DM125, DM225, DP100i, and DP200L Users: Y our mailing systems DO NOT sup- port the ERR feature or external printers.
Using USPS ® Confirmation Services SV61 156 Rev . F 15 Managing Confirmation Services Records The instructions below explain how to manage confirmation services records on your system. 1. Press Options . 2. Press Page Down twice and select Advanced Features .
Digital Mailing Systems 16 SV61 156 Rev . F 4. Step-By-Step Instructions DM100i, DM125, DM200L, DM225, and DP100i, DP200L Systems Only (cont.) Manage Conf Records Screen Description of Options Option Description Add Record Select to add a new record (for a mail piece that has had postage applied, but you want to add a confirmation service to it).
Using USPS ® Confirmation Services SV61 156 Rev . F 17 4. Step-By-Step Instructions Sending Confirmation Services Records at a Later Time Y our system stores barcode records in memory .
Digital Mailing Systems 18 SV61 156 Rev . F 4. Select Upload Records . The system dials into the Data Center (this may take a few moments). V arious screens are displayed, letting you know the status of the process. 5. After uploading the records, you will be prompted to print receipts.
Using USPS ® Confirmation Services SV61 156 Rev . F 19 4. Step-By-Step Instructions Setting Up Confirmation Services 1. Press Menu . 2. Select Setup . 3. If necessary , press the green down arrow key to scroll through the menu screens. 4. Select Confirmation Service .
Digital Mailing Systems 20 SV61 156 Rev . F 4. Step-By-Step Instructions DM300c, DM400c, DM450c, DM475 and DP300C, DP400C, DP450C, DP475 Systems Only (cont.) Managing Confirmation Records 1. Press Menu . 2. If necessary , press the green down arrow key to scroll through the menu screens.
Using USPS ® Confirmation Services SV61 156 Rev . F 21 4. Step-By-Step Instructions DM300c, DM400c, DM450c, DM475 and DP300C, DP400C, DP450C, DP475 Systems Only (cont.) C. If you want to delete a record, select Delete Re- cord . A list of records by barcode numbers is dis- played.
Digital Mailing Systems 22 SV61 156 Rev . F Applying Labels to Y our Mail Pieces Whenever you apply a label to a package, place it on the address side of the package. Place preprinted barcode la bels either above the delivery address and to the right of the return address or to the left of the de liv ery ad dress.
Using USPS ® Confirmation Services SV61 156 Rev . F 23 Ordering Additional Preprinted Labels 5. About Labels Order your preprinted barcode labels directly from your system supplier .
Digital Mailing Systems 24 SV61 156 Rev . F Using the Internet Use the Internet to make inquiries about individual ship- ments. Y ou’ll find tracking information at both the Pitney Bowes and USPS web sites as ex plained be low . In for - ma tion is post ed the evening of the date of de liv ery or at- tempt ed delivery .
Using USPS ® Confirmation Services SV61 156 Rev . F 25 The Pitney Bowes Web Site 1. Go to www .pb.com 2. If you a registered user , enter your user name and password and click “login”. Otherwise, click on “My Ac- count” to become a Pitney Bowes registered user .
Digital Mailing Systems 26 SV61 156 Rev . F 1. Do USPS confirmation services provide the op por- tu ni ty for enroute tracking and tracing? No. The Postal Service may perform enroute scans but they are not a part of the Confirmation ser vice.
Using USPS ® Confirmation Services SV61 156 Rev . F 27 About Confirmation Services (cont.) 4. If I combine confirmation services with another spe cial service, which article number do I use to get information on my mailed item—the insured mail number or the confirmation number? Both numbers are valid for separate purposes.
Digital Mailing Systems 28 SV61 156 Rev . F 7. Frequently Asked Questions Electronic Filing of Certified Mail 1. What is the benefit of electronically filing Cer ti fied Mail? Similar to Delivery and Signature Confirmation, our system transfers tracking in for ma tion about Cer ti fied Mail to the Post Office.
Using USPS ® Confirmation Services SV61 156 Rev . F 29 7. Frequently Asked Questions 5. Why would I use Return Receipt After Mailing? After mailing, if you decide that you want a doc u ment for proof of mailing, you can get a Return Re ceipt. The cost for a Return Receipt after mail ing is higher than one obtained at the time of mail ing.
Digital Mailing Systems 30 SV61 156 Rev . F 1. What if there is no delivery information available when I visit the web site? If there are no delivery or event scans in the sys tem (attempted, forwarded, etc.), you will be told that there is no record of that mail item.
*sv61156revF* SV61 156 Rev . F 6/201 1 For Service or Supplies 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pitneybowes.com.
An important point after buying a device Pitney Bowes DM450c (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes DM450c yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes DM450c - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes DM450c you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes DM450c will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes DM450c, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes DM450c.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes DM450c. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes DM450c along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
