Instruction/ maintenance manual of the product 2920Z Acer
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Aspire 2920/2920Z/2420 Series Service Guide PRINTED IN T AIW AN Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.
II Revision History Please refer to the table below for the updates made on Aspire 2920/2920Z/2420 Series service guide. Date Chapter Updates.
III Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No p art of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into an.
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. W ARNING Alerts you to any damage that might result from doing or not doing specific actions.
V Preface Before using this information and the product it supp orts, please read the following general information. 1. This Service Guide provides you wi th all technical information rela ting to the BASIC CONFIGURA TION decided for Acer's "global" product offering.
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VII T able of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . .
VIII T able of Contents Removing the SD dummy card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Removing the ExpressCard dummy card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Removing the Lower Cover .
IX T able of Contents Model Definition and Configuration 130 Test Compatible Components 153 Microsoft® Windows® Vista Environment Test . . . . . . . .
X T able of Contents.
Chapter 1 1 Features Below is a brief summary of the computer ’s many feature: Platform For Aspire 2920 K Intel® Centrino® Duo mobile pr ocessor technology , featuring: K Intel® Core™2 Duo mobile processor T7300/T7500 /T7700/T7800 (4 MB L2 ca che, 2/2.
2 Chapter 1 K MPEG-2/DVD hardware-assiste d capability (acceleration) K WMV9 (VC-1) and H.264 (A VC) acceleration K S-video/TV -out (NTSC/P AL) support K AcerArcade™, featuring Acer CinemaVisi on™.
Chapter 1 3 I/O Ports K ExpressCard™/54 slot K 5-in-1 card reader (SD™, MMC, MS, MS PRO, xD) K Three USB 2.0 ports K External display (VGA) port K S-video/TV -out (NTSC/P AL) port K Headphone/spea.
4 Chapter 1 System Block Diagram KBC 28 WPC8763L W inbond INT . KB T ouch Pad 29 29 X4 DMI HOST BUS DDR2 CLK GEN. 667/800MHz@1.05V 400MHz 533/667 MHz 3 4, 5 6,7,8,9,10,1 1 12,13 16,17,18,19 Intel GM965/GL960 ICH8M Mobile CPU 2.0G : 71.MEROM.A0U 2.33G : 71.
Chapter 1 5 Your Acer Notebook tour After knowing your computer features, let us sh ow you around your new T ravelMate computer . Front View Icon Item Description 1 Microphone Internal microphone for sound recording. 2 Display screen Also called Li quid-Crystal Display (LCD), displays computer output.
6 Chapter 1 Closed Front View Left View 9 S tatus indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. 10 Acer Crystal Eye Web camera for video communication. (for selected models) 1 1 Easy-launch button Buttons for launching frequently used program.
Chapter 1 7 Right View Rear View Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs. 2 Optical disk access indicator Lights up when the optical drive is active. 3 Optical drive eject button Ejects the optical disk from the drive.
8 Chapter 1 Bottom View Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Battery lock Locks the battery in position. 4M e m o r y compartment Houses the computer's main memory .
Chapter 1 9 Indicators The computer has several easy -to-read status indicators: The front panel indicators are visible ev en when the computer cover is closed. NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode.
10 Chapter 1 Touchpad Basics The following teaches you how to use the touchpad: K Move your finger across the touchpad (2) to move the cursor . K Press the left (1) and right (3) buttons located benea th the touchp ad to perfor m selection and execution functions.
Chapter 1 11 NOTE: When using the touchpad, keep it - and your fingers - dry and clean. The touchpad is sensitive to finger movement; hence, the lighter the to uch, the better the response. T appin g too hard will not increase the touchpad’ s responsiveness.
12 Chapter 1 Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separa te cursor , lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off.
Chapter 1 13 Windows Keys The keyboard has two keys that per form Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows S tar t button; it launches the S tart menu.
14 Chapter 1 Hot Keys The computer employs hotkeys or key combinations to access most of th e computer ’s controls like sreen brightness, volume output and the BIOS utility . T o activate hot keys, press and hold the < Fn> key before pressing the other key in the hotkey combination.
Chapter 1 15 Special Key Y ou can locate the Euro symbol and th e US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor . 2. Hold <Alt Gr> and then press the <5> ke y at the upper-center of the keyboard.
16 Chapter 1 Acer Empowering Technology The Empowering T echnology toolbar makes it easy for you to access frequently used fu nctions and manage your new Acer system. Displayed by default in th e upper half of your screen, it pr ovides access to the following utilities: K Acer eNet Management hooks up to location-based networks intelligently .
Chapter 1 17 Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate profile when you move fr om one location to another . Settin gs stored include network connection settings (IP and DNS settings, wireless AP details, etc.
18 Chapter 1 Acer ePower Management Acer ePower Management features a straightforward user interface for configuring your power management options. T o access this utility , select "Acer ePower M.
Chapter 1 19 To switch between power plans: 1. Select the power plan you wish to switch to from the drop-down list. 2. Click "Apply" . To edit a power plan: Editing a power plan allows you to adjust system setti ngs like LCD brightness an d CPU speed.
20 Chapter 1 Acer eAudio Management Acer eAudio Management allo ws you to easily control the enhanced sound effects of Dolby® Home Theater™ on your system. Select " Movie " or " Game " mode to experience the awesome realism of 5.
Chapter 1 21 connected to the system. For projectors and external devices that are not auto -detected, launch Acer ePresentation Management to choose an appropriate display setting.
22 Chapter 1 The Acer eDataSecurity Management se tup wizard will prompt you for a supervisor p assword and default encryption password. This p assword wi ll be used to encrypt files by defaul t, or you can choose to enter your own password when encrypting a file.
Chapter 1 23 T o use Acer eLock Management, the Empowering T echno logy password must be se t first. Once set, you can apply locks to any of the devices type s. Lock(s) will immediately be set wi thout any reboot ne cessary , and will remain after rebooting, until removed.
24 Chapter 1 NOTE: If your computer did not come with a Recove ry CD or System CD, please use Acer eRecovery Management's "System backup to optical disc" feature to burn a backup image to CD or DVD.
Chapter 1 25 K Lets you set an asset tag for your system. Windows Mobility Center The Windows Mobility Center collects key mobile-related system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, netwo rks or activities.
26 Chapter 1 Using the System Utilities Acer GridVista (dual-display compatible) NOTE: This feature is only av ailable on certain models. T o enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select St art, Control Panel, Display and click on Settings .
Chapter 1 27 NOTE: Please ensure that the resoluti on setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set t he four easy-launch buttons located above the keyboard.
28 Chapter 1 3. Select Run Scan to scan your system. 4. When the scan is complete, revi ew the results of the scan. NOTE: For optimal security , run a Full System Scan wh en scanning your computer for the first time. Y ou can schedule customized virus scans that run unattended on specif ic dates and times or at periodic intervals.
Chapter 1 29 Hardware Specifications and Configurations Throttling 50%: On= 99 C; OFF=93 C OS shut down at 105 C; H/W shot down at 1 10 .C Processor Item Specification CPU type Intel® Core™2 Duo mobile processor T7300/T7500/T7700/T7800 (4 MB L2 cache, 2/2.
30 Chapter 1 NOTE: Above table lists some system memory config urations. Y ou may combine DIMMs with various capacities to form other combinatio ns. On above t able, the configurati on of slot 1 and slot 2 could be reversed.
Chapter 1 31 Supports LAN protocol 10/100/1000 Mbps LAN connector type RJ45 LAN connector location Left side Features Integrated 10/100 BASE-T transceiver W ake on LAN support compliant with ACPI 2.0 PCI v2.2 Bluetooth Interface Item S pecification Chipset Foxconn TT60H928.
32 Chapter 1 Sp i n d l e speed (RPM) 5400 RPM 5400 RPM 5400 RPM 5400 RPM Performance S p ecifications Buffer size 8MB 8MB 8MB 8MB I n t e r f a c e S ATA S ATA S ATA S ATA Max. media transfer rate (disk-buffer , Mbytes/s) 540 540 540 540 Data transfer rate (host~buffer , Mbytes/s) 100 MB/Sec.
Chapter 1 33 Loading mechanism Load: Manual Release: (a) Electrical Release (Release Button) (b) Release by A T API command (c) Emergency Release Power Requirement Input V oltage 5 V +/- 5 % (Operatin.
34 Chapter 1 Input V oltage 5 V +/- 5 % (Operating) Audio Interface Item S pecification Audio Controller Realtek ALC883 Azalia and Amplifier Maxim MAX9710 & MAX441 1 Audio onboard or optional Buil.
Chapter 1 35 System Board Major Chip s Item Controller Core logic Mobile Intel® GM965/ GL960 + ICH8M Express Chipset VGA UMA LAN Realtek 8100SBL/CL USB 2.0 Intel ICH8M Super I/O controller N/A MODEM ALC 883 Bluetooth Built-in A TI SB460 Wireless 802.
36 Chapter 1 Display resolution (pixels) 1280 x 800 WXGA 1280 x 800 WXGA Pixel Pitch 0.204 x 0.204 0.204 x 0.204 Pixel Arrangement R.G .B. V ertical S tripe R.G .B. V ertical S tripe Display Mode Normally White Normally White T ypical White Luminance (cd/m 2 ) also called Brightness 220 typical 187 minimum 185 typical Luminance Uniformity 1.
Chapter 1 37 System Power Management ACPI mode Power Management Mech. Off (G3) All devices in the sy stem are turned off completely . Soft Of f (G2/S5) O S initiated shutdown. All devices in the system are turned off completely . Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
38 Chapter 1.
Chapter 2 39 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer ’s BIOS (Basic Input/ Output System). Y our computer is already properly configured and optimized , and you do not need to run this utility .
40 Chapter 2 Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security , Boot, and Exit. Follow these instructions: K T o choose a menu, use the left and right arrow keys. K T o choose an item, use the up and down arrow keys.
Chapter 2 41 Information The Information screen displays a summary of your computer hardware information. NOTE: The system information is subject to different models. Parameter Description CPU T ype This field shows the CP U type and speed of the system.
42 Chapter 2 Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery . NOTE: The screen above is for your refere nce only . Actual values may differ . Phoenix T rustedCore(tm) Setup Utility Main Item Specific Help <T ab>, <Shift-T ab>, or <Enter> selects field.
Chapter 2 43 The table below describes the pa ramete rs in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is because the user is not allowed to control the settings in these cases.
44 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. NOTE: Please refer to “Remove HDD/BIOS Password” section if you need to know how to remove HDD/BIOS Password.
Chapter 2 45 The table below describes the pa ramete rs in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.
46 Chapter 2 Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Superviso r Password parameter and press the e key . The Set Password box appears: 2. T ype the current password in the Ente r Current Password field and press e .
Chapter 2 47 If the current password entered does not match the actu al current password, the screen will show you the Setup W arning. If the new password and confirm new p assword strings do not match, the screen will display the following message.
48 Chapter 2 Boot This menu allows the user to decide the order of boot devices to lo ad the operating system. Bootable devices includes the distette drive in module bay , the on board hard disk drive and t he CD-ROM in module bay .
Chapter 2 49 Exit The Exit screen contains parameters that help safegu ard and protect your comput er from unauthorized use. The table below describes the p arameters in this screen. Parameter Description Exit Saving Changes Exit System Se tup and save your changes to CMOS.
50 Chapter 2 BIOS Flash Utility The BIOS flash memory update is requ ired for the following conditions: K New versions of system programs K New features or options K Restore a BIOS when it becomes corrupted. Use the Phlash utility to updat e the system BIOS flash ROM.
Chapter 2 51 Removing HDD Utility This section provide you with removing HDD method: Remove HDD Password: K If you key in wrong HDD password for three time, “HDD p assword er ror code” would display on the screen. See the image below . K If you need to solve HDD password locked problem, you can run unlock6.
52 Chapter 2 K Reboot system and key in "N9H7W7I" , "9HNXDDI " ,"BCIKFVX","TPFIK1K" or "Q918H7I" to HDD user password.
Chapter 3 53 This chapter contains step-by-ste p procedures on how to disassem ble the notebook computer for maintenance and troubleshooting. Disassembly Requirements T o disassemble the computer , yo.
54 Chapter 3 General Information Pre-disassembly Instructions Before proceeding with the disassembly proced ure, make sure that you do the following: 1. T urn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system.
Chapter 3 55 External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a gra phic representation on the entire disa ssembly sequence and instructs you on the components that need to be re moved during servicing.
56 Chapter 3 Removing the Battery Pack 1. T urn base unit over . 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latc h to the release position (1), then slide out the battery pack from the main unit (2).
Chapter 3 57 2. Pull it out from the slot. Removing the ExpressCard dummy card 1. Push the ExpressCard dummy card all the way in to eject it. 2. Pull it out from the slot.
58 Chapter 3 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. Remove the four screws (B) and loosen the fi ve captive screws on the lower cover . 5. Use a plastic screw driver to care fully pry open the lower cover .
Chapter 3 59 6. Remove the lower cover from the lower case. Removing the DIMM 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57.
60 Chapter 3 6. Remove the DIMM module. Removing the WLAN Board Modules 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57.
Chapter 3 61 6. Move the antenna away from the WLAN board and remove the two scr ews (A) on the WLAN board to release the WLAN board. 7. Detach the WLAN board from the WLAN socket. NOTE: When attaching the antenna back to the WLAN boar d, make sure the cable are arranged properly .
62 Chapter 3 5. Remove the one screw (D) securi ng the hard disk drive module. 6. Slide and lift up the hard di sk drive module to remove. NOTE: T o prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. Ste p Size (Quantity) Color To r q u e 1 M2 x L5 (1) Black 1.
Chapter 3 63 7. Remove the four screws (C) securi ng the hard disk to the bracket. Removing the Optical Drive Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the Lower Cover” on page 57. 3. Carefully use a plastic screw driver to eject the optical drive tray .
64 Chapter 3 4. Pull the optical drive module out from the main unit. 5. Remove the two screws (A) securing the locker bracket and remove t he locker bracket from the optical disk drive module. Ste p Size (Quantity) Color To r q u e 1~2 M2 x L4 (2) Black 1.
Chapter 3 65 Main Unit Disassembly Process Main Unit Disassembly Flowchart Removing the CPU and VGA Heatsink Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the Lower Cover” on page 57. Screw List Item Screw Color Part No.
66 Chapter 3 3. Disconnect the heatsink fan co nnector from the main board. 4. Remove the five screws securing the CP U and VGA heatsink module in place.
Chapter 3 67 5. Slide out and remove the heatsink module. Removing the CPU 1. See “Removing the Battery Pack” on page 56.. 2. See “Removing the Lower Cover” on page 57.
68 Chapter 3 4. Using a flat screwdriver , turn the CPU socket latch counter-clockwise to release the CPU. 5. Lift up carefully to remove the CPU. NOTE: When installing the CPU, make sure to insta ll the CPU with PIN 1 at the corner as shown.
Chapter 3 69 Removing the Keyboard 1. See “Removing the Battery Pack” on page 56.. 2. Push down on the lock and re lease the latches securing the keyboard to the upper case.
70 Chapter 3 4. Disconnect the keyboard cable from the main board to remove the keyboard. Removing the LCD Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the Lower Cover” on page 57. 3. See “Removing the WLAN Board Modules” on page 60.
Chapter 3 71 6. Remove the two screws (H) from t he botton panel of the system and th ree screws (A) on the battery bay area. 7. T urn over the system and open the LCD panel and gently pry up a nd remove the middle cover . Ste p Size (Quantity) Color To r q u e 1~2 M2.
72 Chapter 3 8. Carefully pry up the middle cap cover and remove it. 9. Release the wireless ante nnas from the latches. 10. Disconnect the LCD cable from the main board.
Chapter 3 73 11 . Remove the four screws (A) securi ng the left and right hinge caps. 12. Remove the left and right hinge caps. Ste p Size (Quantity) Color To r q u e 1~4 M2 x L3 (4) Black 1.
74 Chapter 3 13. Remove the four screws (F) from the le ft and right hinge of the LCD module. 14. Carefully remove the LCD m odule from the base unit. NOTE: When connecting the cable back to the unit, pl ease note that the cable should be routed well.
Chapter 3 75 11 . See “Removing the Keyboard” on page 69. 12. See “Removing the LCD Module” on page 70. 13. Disconnect the Launch board cable fr om the CN1 on the main board. 14. Disconnect the touchpad cable from the T OUCHP AD1 on the main board.
76 Chapter 3 15. Remove the nine screws (D) on the bottom panel. 16. Gently raise the upper ca se from the main unit. Ste p Size (Quantity) Color To r q u e 1~9 M2 x L5 (9) Black 1.
Chapter 3 77 Removing the Launch Board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57.
78 Chapter 3 15. Remove the four screws (A) holding the launch board and remove the laun ch board from the upper cover . Removing theTouch Pad Board Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56.
Chapter 3 79 13. See “Separating the Upper Case fr om the Lower Case” on page 74. 14. Disconnect the touch pad cable from the touch p ad board. 15. Carefully pry loose and remove the touch pad board. W ARNING: The touchpad board is glued to the upper case, only remove the touchpad board if it is defective.
80 Chapter 3 Removing the main board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5.
Chapter 3 81 15. Remove the two screws (F ) holding the main board. 16. Carefully remove the main board. Ste p Size (Quantity) Color To r q u e 1~2 M2 x L4 (2) Black 1.
82 Chapter 3 Removing the Speaker Modules 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57.
Chapter 3 83 16. Remove the left and right s peakers from the upper case. Removing the Modem Board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57.
84 Chapter 3 15. Remove the 2 screws securing the modem card. 16. Disconnect the cable from the modem board. 17. Remove the modem board from the main board.
Chapter 3 85 Removing the Bluetooth board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57.
86 Chapter 3 LCD Module Disassembly Process LCD Module Disassembly Flowchart Screw List Item Screw Color Part No. E M2.5 x L5 Black 86.00F87.735 G M2 x L3 Silver 86.
Chapter 3 87 Removing the LCD Bezel 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5.
88 Chapter 3 10. Carefully pry open the LCD bezel and re move the bezel from the LCD module. Removing the LCD module with the Brackets 1. See “Removing the Battery Pack” on page 56.
Chapter 3 89 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removing the WLAN Board Modules” on page 60. 6. See “Removing the Keyboard” on page 69. 7. See “Removing the LCD Module” on page 70.
90 Chapter 3 10. Remove the four screws (I) securing the LCD module and the Inverter panel. 11 . Detach the LCD with the brackets from the back cover . Removing the Inverter Board and FPC Cable 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56.
Chapter 3 91 10. Disconnect the inverter board cable from its connector , then disconnect the 2P cable on the inverter board to remove it. 11 . Detach the acetic tapes holding the FPC cable from the LCD panel and detach the acetic t ape securing the FPC connector .
92 Chapter 3 12. Disconnect the FPC cable from the LCD panel. Removing the LCD Brackets 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57.
Chapter 3 93 11 . Remove the four screws (G) secu ring the left and right LCD brac kets to remove the brackets. Removing the Antennas 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57.
94 Chapter 3 12. Remove the tapes together with the ant enna cables from the back cover . Removing the Internal Microphone and Web Camera 1. See “Removing the Battery Pack” on page 56.
Chapter 3 95 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removing the WLAN Board Modules” on page 60. 6. See “Removing the Keyboard” on page 69. 7. See “Removing the LCD Module” on page 70.
96 Chapter 3.
Chapter 4 97 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer produc t s, prototype cards, or modified options can give false er rors and invalid system responses.
98 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller , driver , or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it.
Chapter 4 99 K External keyboard If any of these devices do not work , reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system.
100 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the computer and m easure the output voltage at the plug of the power adapter cable. See the following figure 1. If the voltage is not correct, replace the power adapter . 2. If the voltage is within th e range, do the following: K Replace the System board.
Chapter 4 101 Check the Battery Pack T o check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter , confirm that if the parameters show n in the screen for Current Power Source and T otal Battery Power Remaining are correct.
102 Chapter 4 Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. T he most likely cause is listed first.
Chapter 4 103 Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2.
104 Chapter 4 System timer error RTC battery Run BIOS Setup Utility to re configure system time, then reboot system. System board Real time clock error RTC battery Run BIOS Setup Utility to re configure system time, then reboot system.
Chapter 4 105 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 99.. Ensure every connector is con nected tightly and correctly .
106 Chapter 4 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h V erify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize .
Chapter 4 107 3Ch Advanced configuration of chipset registers 3Dh Load alternate r egisters with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 46h 2-1-2-3 Check ROM copyr.
108 Chapter 4 82h Detect and install external RS232 port s 83h Configure non-MCD IDE controllers 84h Detect and install external p arallel ports 85h Initialize PC-compatible PnP ISA devices 86h Re-ini.
Chapter 4 109 B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen (optional) BFh Check virus and backup .
11 0 Chapter 4 F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Code Beeps.
Chapter 4 111 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
11 2 Chapter 4 The system doesn’t power-off. Power source (b attery pack and power adapter). See “Power System Check” on page 99. Hold and press the power swit ch for more than 4 seconds. System board Battery can’t be charged See “C heck the Battery Pack” on page 101.
Chapter 4 11 3 The system doesn't resume from hibernation mode. See “Save to Disk (S4)” on page 37. Hard disk connection board Hard disk drive System board The system doesn't resume from standby mode after opening the LCD. See “Save to Disk (S4)” on page 37.
11 4 Chapter 4 NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 1 16. T ouchpad does not work. Reconnect touchpad cable. T ouchpad board System board Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly .
Chapter 4 11 5 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that ha ve nothing to do with a hardware defect, such as: cosmic radiation, electrosta tic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists.
11 6 Chapter 4 Undetermined Problems The diagnostic problems does not ident ify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the fail ing FRU (do not isolate non-defective FRU).
Chapter 5 11 7 Top View Jumper and Connector Locations Chapter 5.
11 8 Chapter 5 Bottom View.
Chapter 5 11 9 Clearing Password Check and BIOS Recovery This section provide you t he standard operating procedures of clea ring password and BIOS recovery for Aspire 2920/2920Z/2420. Aspire 2 920/2920Z/2420 provide one Hardware Open Gap on main board for clearing password check, and one Ho tkey for enabling BIOS Recovery .
120 Chapter 5 BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enabl e this feature to restore th e BIOS firmware to a succes sful one once the previous BIOS flashing process failed.
Chapter 6 121 This chapter gives you the FRU (Field Repl aceable Unit) listing in global configurat ions of Aspire 2920/2920Z/2420. Refer to this chapter whenever ordering for parts to rep air or for RMA (Return Merchandise Authorization).
122 Chapter 6 Aspire 2920/2920Z/2420 Exploded Diagram Aspire 2920/2920Z/2420 FRU List Category No. Part Name and Description Acer Part No. Adapter ADAPTER 65W DEL T A SADP-65KB DF A LF LEVEL-4 AP .06501.013 ADAPTER 65W LITEON P A-1650- 02AC LF LEVEL-4 AP .
Chapter 6 123 RTC BA TTERY COIN BA TTER Y CR2032 MITSUBISHI 23.TCZV1.004 Boards WIRELESS LAN BOARD 802.1 1ABG INTEL 3945 MW1 KI.GLN01.001 WIRELESS LAN BOARD 802.1 1ABG INTEL 3945 MW2 KI.GLN01.002 WIRELESS LAN BOARD 802.1 1ABG INTEL 3945 RW KI.GLN01.003 WIRELESS LAN BOARD 802.
124 Chapter 6 POWER CORD 10A 125V US 27.T30V1.001 POWER CORD 10A 125V 3PIN US BK 27.01518.641 POWER CORD 2.5A 125V 8121- USA/W CNS 27.01518.781 POWER CORD 220V 3PIN EUR 27.T30V1.004 POWER CABLE 16A 250V 3PIN EUR UK 27.01518.731 POWER CORD 3A 250V 3PIN UK 27.
Chapter 6 125 UNITLOAD COVER 60 BIGDOOR ASSY 42.ANK01.002 UPPER CASE 60 UCASE CALADO ASSY 60.ANK01.002 OPTICAL BRACKET 33.ANK01.001 COMBO BEZEL 42.ANK01.005 SUPER MUL TI BEZEL 42.ANK01.006 HDD BRACKET ASSEMBL Y 33.ANK01.002 LCD BRACKET AND HINGE RIGHT 33.
126 Chapter 6 CPU INTEL MEROM CORE2DUAL T7300 2.0G 4M 800L KC.73001.DTP CPU INTEL MEROM CORE2DUAL T7250 2.0G 2M 800L KC.72501.DTP CPU INTEL MEROM CORE2DUAL T5550 1.83G 2M FSB667 KC.55501.DTP CPU INTEL MEROM CORE2DUAL T5450 1.66G 2M FSB667 KC.54501.DTP CPU INTEL MEROM CORE2DUAL T5250 1.
Chapter 6 127 HDD 250GB 5400RPM SA T A WD WD2500BEVS-22UST0 ML125 F/ W:01.01A01 KH.25008.018 HDD 250GB 5400RPM SA T A II HGST HTS542525K9SA00 LF F/W:C31P KH.25007.01 1 Keyboard KEYBOARD 12KB-FV2 84KS WHITE US INTERNA TIONAL DARFON KB.INT00.218 KEYBOARD 12KB-FV2 84KS WHITE US INTERNA TIONAL HEBREW DARFON KB.
128 Chapter 6 KEYBOARD 12KB-FV2 85KS WHITE CANADIAN FRENCH DARFON KB.INT00.248 KEYBOARD 12KB-FV2 85KS WHITE BRAZILIAN PORTUGUESE DARFON KB.INT00.249 KEYBOARD 12KB-FV2 85KS WHITE BELGIUM DARFON KB.INT00.250 KEYBOARD 12KB-FV2 84KS WHITE ARABIC/ENGLISH DARFON KB.
Chapter 6 129 SODIMM 1GB DDRII667 INFINEON HYS64T128021EDL-3S LF KN.1GB02.036 SODIMM 2GB DDRII667 SAMSUNG M470T5663CZ3-CE6 LF KN.2GB0B.002 SODIMM 2GB DDRII667 HYNIX HYMP125S64CP8-Y5 LF KN.2GB0G .004 Miscellaneous NAME PLA TE AS2920 40.ANK01.001 RUBBER FOOT BACK-RIGHT 47.
Appendix A 130 Aspire 2920/2920Z/2420 Series Model RO Country Acer Part no Descriptio n CPU LCD DIMM 1 DIMM 2 HDD 1 (GB) ODD Wire le ss LAN Blueto oth VOIP Phone AS505 1ANW XMi AAP India LX.A V 30C.0 02 AS5051AN WXMi LINPUSIL1 UMAC 1*512/80/ 6L/5R/ CB_bg_0.
131 Appendix A AS505 1AWX Mi PA U S A / Canada - Canadian French LX.A V 30J.00 1 AS5051AW XMi MCECF UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 C_AN AT M K 36 N14.1 WXGA G SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ AT H 5 4 13BG NN AS505 1AWX Mi PA U S A / Canada - Canadian French LX.
Appendix A 132 AS505 1AWX Mi AAP Thailand LX.A V 305.00 4 AS5051AW XMi XPHTH2 UMAC 1*512/120/ 6L/5R/ CB_bg_0.3 C_AN AT M K 36 N14.1 WXGA G SO512 MBII5 N N120 GB5.4 K NSM8 X ABT_ AT H 5 4 13BG NN AS505 1AWX Mi AAP V ietnam LX.A V 305.00 5 AS5051AW XMi XPHVN1 UMAC 1*512/120/ 6L/5R/ CB_bg_0.
133 Appendix A AS505 1AWX Mi TWN GCTWN LX.A V 305.01 2 AS5051AW XMi XPHTC1 UMAC 1*512/120/ BT/6L/5R/ CB_bg_0.3 C_AN AT M K 36 N14.1 WXGA G SO512 MBII5 N N120 GB5.4 K NSM8 X ABT_ AT H 5 4 13BG FOX_ BRM_ 2.0 N AS505 1AWX Mi TWN GCTWN LX.A V 305.01 4 AS5051AW XMi XPHTC1 UMAC 1*512/60/ BT/6L/5R/ CB_bg_0.
Appendix A 134 AS505 1AWX Mi AAP Thailand LX.A V 30J.01 7 AS5051AW XMi MCETH1 UMAC 1*1G/120/ 6L/5R/ CB_bg_0.3 C_AN AT M K 36 N14.1 WXGA G SO1G BII6 N N120 GB5.4 K NSM8 X ABT_ AT H 5 4 13BG NN AS505 1AWX Mi AAP V ietnam LX.A V 30J.01 8 AS5051AW XMi MCEVN1 UMAC 1*1G/120/ 6L/5R/ CB_bg_0.
135 Appendix A AS505 2WXM i AAP Thailand LX.A V 30J.00 9 AS5052WX Mi MCETH1 UMAC 1*1G/120/ 6L/5R/ CB_bg_0.3 C_AN AT T L 5 0 N14.1 WXGA G SO1G BII6 N N120 GB5.4 K NSM8 X ABT_ AT H 5 4 13BG NN AS505 2WXM i AAP V ietnam LX.A V 30J.01 0 AS5052WX Mi MCEVN1 UMAC 1*1G/120/ 6L/5R/ CB_bg_0.
Appendix A 136 AS505 1ANW XMi AAP Philippines LX.A V 30C.0 11 AS5051AN WXMi LINPUSPH 1 UMAC 1*512/60/ 6L/5R/ CB_bg_0.3 C_AN AT M K 36 N14.1 WXGA G SO512 MBII5 N N60G B5.4K NSM8 X ABT_ AT H 5 4 13BG NN AS505 1ANW XMi AAP Malaysia LX.A V 30C.0 12 AS5051AN WXMi LINPUSMA 2 UMAC 1*512/60/ 6L/5R/ CB_bg_0.
137 Appendix A AS505 1AWX Mi EMEA Eastern Europe LX.A V 30J.03 0 AS5051AW XMi MCECS5 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Denmark LX.A V 30J.02 4 AS5051AW XMi MCEDK6 UMAC 2*512/100/ 6L/ 5R_bg_0.
Appendix A 138 AS505 1AWX Mi EMEA Slovenia/ Croatia LX.A V 30J.03 7 AS5051AW XMi MCESI1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Portugal LX.A V 30J.03 8 AS5051AW XMi MCEPT6 UMAC 2*512/100/ 6L/ 5R_bg_0.
139 Appendix A AS505 1AWX Mi EMEA France LX.A V 30J.02 6 AS5051AW XMi MCEWFR1 1W UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Belgium LX.A V 305.01 9 AS5051AW XMi XPHBE1 UMAC 2*512/100/ 6L/ 5R_bg_0.
Appendix A 140 AS505 1AWX Mi EMEA Holland LX.A V 305.02 0 AS5051AW XMi XPHNL1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA France LX.A V 305.02 1 AS5051AW XMi XPHFRA UMAC 2*512/100/ 6L/ 5R_bg_0.
141 Appendix A AS505 1AWX Mi EMEA South Africa LX.A V 305.01 7 AS5051AW XMi XPHSA1 UMAC 2*512/100/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Norway LX.A V 305.02 4 AS5051AW XMi XPHNO1 UMAC 2*512/100/ 6L/ 5R_bg_0.
Appendix A 142 AS505 2WXM i PA U S A / Canada - Canadian French LX.A V 30J.02 1 AS5052WX Mi MCEUS UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 C_AN AT T L 5 0 N14.1 WXGA G SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ AT H 5 4 13BG NN AS505 2WXM i PA A C L A - Spa n is h LX.
143 Appendix A AS505 1AWX Mi EMEA Russia LX.A V 30J.05 2 AS5051AW XMi MCERU9 UMAC 1*512/100/ BT/6L/5R/ CB_bg_VP _0.3C_AN AT M K 36 N14.1 WXGA G SO512 MBII6 N N100 GB5.4 K NSM8 X ABT_ BRM4 318BG FOX_ BRM_ 2.0 BT Vo I P PCMC IA AS505 1AWX Mi EMEA Holland LX.
Appendix A 144 AS505 1ANW XMi EMEA Middle East LX.A V 30C.0 20 AS5051AN WXMi LINPUSAR 7 UMAC 1*512/60/ BT/6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII5 N N60G B5.4K NSM8 X ABT_ BRM4 318BG FOX_ BRM_ 2.0 N AS505 1ANW XMi EMEA France LX.A V 30C.0 21 AS5051AN WXMi LINPUSFR A UMAC 1*512/60/ 6L/ 5R_bg_0.
145 Appendix A AS505 1AWX Mi EMEA Switzerland LX.A V 30J.06 0 AS5051AW XMi MCESW8 UMAC 2*512/120/ 6L/5R/ CB_bg_0.3 C_AN AT M K 36 N14.1 WXGA G SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Portugal LX.A V 30J.06 1 AS5051AW XMi MCEPT6 UMAC 2*512/120/ 6L/ 5R_bg_0.
Appendix A 146 AS505 1AWX Mi EMEA Holland LX.A V 30J.06 9 AS5051AW XMi MCENL6 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Italy LX.A V 30J.07 1 AS5051AW XMi MCEIT7 UMAC 2*512/120/ 6L/ 5R_bg_0.
147 Appendix A AS505 1AWX Mi EMEA Eastern Europe LX.A V 30J.06 8 AS5051AW XMi MCEPL7 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Sweden/ Finland LX.A V 30J.06 7 AS5051AW XMi MCESV5 UMAC 2*512/120/ 6L/ 5R_bg_0.
Appendix A 148 AS505 1AWX Mi EMEA Germany LX.A V 305.05 7 AS5051AW XMi XPHDE7 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Middle East LX.A V 305.06 1 AS5051AW XMi XPHAR1 UMAC 2*512/120/ 6L/ 5R_bg_0.
149 Appendix A AS505 1AWX Mi EMEA Greece LX.A V 305.05 4 AS5051AW XMi XPHEL1 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Israel LX.A V 305.06 9 AS5051AW XMi XPHIS1 UMAC 2*512/120/ 6L/ 5R_bg_0.
Appendix A 150 AS505 1AWX Mi EMEA Russia LX.A V 305.04 9 AS5051AW XMi XPHRU2 UMAC 2*512/120/ 6L/ 5R_bg_0.3 C_AN AT M K 36 N14.1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5.4 K NSM8 X ABT_ BRM4 318BG NN AS505 1AWX Mi EMEA Sweden/ Finland LX.A V 305.05 0 AS5051AW XMi XPHSV1 UMAC 2*512/120/ 6L/ 5R_bg_0.
151 Appendix A AS505 2NWX Mi AAP India LX.A V 30C.0 26 AS5052N WXMi LINPUSIL1 UMAC 1*512/80/ BT/6L/5R/ CB_bg_0.3 C_AN AT T L 5 0 N14.1 WXGA G SO512 MBII5 N N80G B5.
Appendix A 152.
Appendix B 153 This computer ’s compatibility is test ed and verified by Acer’s internal te sting department. All of its system functions are tested under Windows ® XP Home, Windows ® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have p assed these tests.
154 Appendix B Microsoft ® Windows ® Vista Environment Test Item Specification CRT Port T est CRT Monitor Acer 21 1c 21”, V iewSonic G220F , Vi ewSonic PF790 19” LCD Monitor Acer FP751 17” TFT.
Appendix B 155 PCMCIA T est LAN/Modem Card TDK CardBus Et hernet 10/100 32-Bit CBE-10/100BTX S torage Card Hitachi Microdrive 4G 1394 Card Buffalo 1394 Interface Cardbus (IFC-ILCB/DV) USB2.0 Card IBM EtherJet CardBus Adapter 10/100 Wireless Lan Card (Not recommended fo r wireless ready model) Cisco Wireless LAN Card 802.
156 Appendix B.
Appendix C 157 This section describes online techni cal support services available to he lp you repair your Acer Systems. If you are a distributor , dealer , ASP or TPM, please re fer your technical queries to your local Acer branch office. Acer Branch Of fices and Re gional Business Unit s may access ou r website.
158 Appendix C.
159 A AFLASH Utility 50 Antennas 93 Audio 34 B Battery Pack 56 BIOS 29 package 29 password control 29 ROM size 29 ROM type 29 vendor 29 Version 29 BIOS Supports protocol 29 BIOS Utility 39–50 Naviga.
160 LCD Brackets 92 LCD Module Disassembly Flowchart 86 LCD with the Brackets 88 lower cover 57 M Main Unit Disassembly Flowchart 65 Mainboard 80 media access on indicator 9 Memory Check 99 Model Defi.
An important point after buying a device Acer 2920Z (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Acer 2920Z yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Acer 2920Z - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Acer 2920Z you will learn all the available features of the product, as well as information on its operation. The information that you get Acer 2920Z will certainly help you make a decision on the purchase.
If you already are a holder of Acer 2920Z, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Acer 2920Z.
However, one of the most important roles played by the user manual is to help in solving problems with Acer 2920Z. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Acer 2920Z along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
