Instruction/ maintenance manual of the product PN9108 ATEN Technology
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Power over the NET™ PN9108 User Manual www.aten.com.
PN9108 User Manual ii FCC, CE Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found t o comply with the limits for a Class A dig ital device, pursuant to Part 15 of the FCC Rules.
PN9108 User Manual iii User Information Online Registration Be sure to register your product at our online support center: T elephone Suppo rt For telephone support, call this number: User Notice All information, docum entation, and specifications contained in this manual are subject to change without prior no tification by the manufacturer.
PN9108 User Manual iv Package Content s The PN9108 package consists of: 1 PN9108 Station 1 AC Source Power Cord 8 Power Outlet Power Cords 8 Safe Shutdown Cables 1P O N C a b l e ( D B 9 F t o D B 9 M ) 1 Rack Mount Kit 1 Foot P ad Set (4 pcs.
PN9108 User Manual v Content s FCC, CE Inform ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii SJ/T 11364-2006. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii User Information .
PN9108 User Manual vi ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Date / Time . . .
PN9108 User Manual vii Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Terminal Access .
PN9108 User Manual viii About This Manual This User Manual is provided to help you get the most from your PN9108 system. It covers all aspects of installation, configuration and operatio n. An overview of the information found in the manual is provided below.
PN9108 User Manual ix Conventions This manual uses the following conv entions: Product Information For information about all ALTUSEN products and ho w they can help you connect without limi ts, visit ALTUSEN on the W eb or contact an ALTUSEN Authorized Reseller.
PN9108 User Manual x This Page Intentionally Left Blank.
1 Chapter 1 Introduction Overview The PN9108 Power over the NET™ is a control unit that provides remote power management for ei ght AC outlets vi a a TCP/IP connection, allo wing administrators to c.
PN9108 User Manual 2 Features Remote power on/off/reboot control for eight outlets via TCP/IP and a built in 10/100 Ethernet port Local power on/off/reboot control via the PN9108's RS-232.
Chapter 1. Introduction 3 Requirement s Browsers accessing the PN9108 must support SSL 1 28 bit encryption. For cold booting of a ttached computers, the computer's BIOS must support this feature. For Safe Shutdown: The computer must be running Windows (W indows 98 or higher).
PN9108 User Manual 4 Component s Front V iew (Continues on next page.) No. Item Description 1 Port LEDs The Port LEDs provide status information about their corresponding AC outlet ports.
Chapter 1. Introduction 5 (Continued from previous page.) No. Item Description 3 S tation ID LED The PN9108's S t ation ID usually di splays here. If this is a Single S tation inst allation (see page 10), or the First St ation on a Daisy Chained installation (see page 12), the PN9108 has a S tation ID of 01 .
PN9108 User Manual 6 Rear V iew No. Item Description 1 Power Socket The power cable from the AC source plugs in here. 2 Circuit Breaker Press to reset the circuit. 3 AC Power Outlets The power cables that connect to the computers plug in here. 4 RS-232 Port This port can be used to attach a UPS, modem, or PC terminal.
7 Chapter 2 Hardware Setup Before Y ou Begin S t acking and Rack Mounting St acking The PN9108 can be placed on any appropriate level surface that can safely support its weight plus the weight of its attached cables .
PN9108 User Manual 8 Rack Mounting The PN9108 can be installed in most standard 19" (1U) racks. To rack mount the unit do the following : 1. Separate the front and rear modu les by removing the four module attaching screws: 2.
Chapter 2. Hardware Setup 9 Note: Cage nuts are pr ovided for r acks that are not prethreaded..
PN9108 User Manual 10 Single S t age Inst allation In a Single Stage installation, there are no additional PN9108 Stations daisy chained down from the first unit. To set up a single stage inst allation, refer to the installation diagram below (the num bers in the diagram correspond to the numbered steps), an d do the following: 1.
Chapter 2. Hardware Setup 11 5 4 2 1 3.
PN9108 User Manual 12 Daisy Chaining To manage even more devices, up to 15 addition al PN9108 Stations can be daisy chained down from the top level unit. In this way, up to 128 devices can be managed on a complete installatio n. To set up a daisy chained installation do the following: 1.
13 Chapter 3 Browser Operation Logging In The PN9108 is accessed with an internet browser. Note: Browsers accessing the PN9108 must support SSL 128 bit encryption. 1. Open your browser and specify the IP address of the PN9108 you want to access in the browser's URL location bar .
PN9108 User Manual 14 The PN9108 Main Screen After you have successfully logged in, the PN9108 Main Screen appears: The icons arranged horizontally across the top are used by the administrator to configure th e PN9108's working environment. Administrative functions are explai ned in Chapter 4.
Chapter 3. Browser Operation 15 Device Selector Since up to 16 PN9108 Stations can be daisy chained, this panel lists each of the Stations on your installation. The number in brackets, to the right of the title, indicate s the total number of statio ns on the installation.
PN9108 User Manual 16 The Power St atus Screen The T op Panel Power But tons: The top p anel of th e Power Sta tus screen is divided into eight subareas which correspond to the A- H outlets on the PN9108's rear panel.
Chapter 3. Browser Operation 17 The Information Panel: The informatio n panel shows the O utlet's name and currently selected power option. These parameters are set by the Administrator with the Configuration function (see page 29 for detail s).
PN9108 User Manual 18 The Bottom Panel The bottom panel allows you to control the power status o f your outlet groups. Outlets can be placed into groups so th at Power On/Off actions can be carried out on the entire outlet g roup at the same time, rather than performing the same action on each outlet individua lly.
19 Chapter 4 Administration Working Environment Configuration The icon bar at th e top of the main screen is used by the administrator to configure the PN9108's working environment. An explanation of each of the configurat ion functions is give n in the sections that follow.
PN9108 User Manual 20 System Infor mation: The System Information section allo ws you to provide a name and description for the PN9108 inst allation. Providing a nam e and description is optional, but.
Chapter 4. Administration 21 Network Network Settings allows you to choose how the PN9108 fun ctions on the network. . IP Address Settings: Fixed IP Address: T o give the PN9108 a fixed IP address, select the Fixed IP Address radio button, and fill i n the Network Settings fields with values approp riate to the network you are on.
PN9108 User Manual 22 Note: If the PN9108 is on a network that uses DHCP to assign network addresses, and you don't know what the address is, there are several methods you can use to ascertain it. See IP Address Determination , page 78 for details.
Chapter 4. Administration 23 Service Port s: The values shown in th e dialog box are the default settin gs. If you change them, users must specify the port as part of the URL when loggin g in. If you change the http port to 81, for example, users must log in as follows: http://10.
PN9108 User Manual 24 ANMS The Authentication Network Management Service dial og box allows you to set up login authori zation through a C C (Con trol Center) server, and enable event trap and notification for specified events.
Chapter 4. Administration 25 OOBC See Chapter 6, Out of Band Operation , page 45 Date / Time The Date / Time functio n allows you to set the PN9108's system d ate and time. When you click the Date / Time icon, the followin g dialog box appears: The date and time settin gs that the PN910 8 is currently set to appear in the upper section.
PN9108 User Manual 26 Maintenance There are two functions provided under Maintenance: Firmware Up grade, and Private Certificate. Firmw are Upg rade New firmware upgrade packages are po sted on our website as they become available. Check the site regula rly to find the latest packages.
Chapter 4. Administration 27 Private Certificate When logging in over a secure (SSL) connection, a signed certificate is used to verify that the user is logging in to th e intended site.
PN9108 User Manual 28 Logout Click the Logout icon to end your PN910 8 session. Note: It is important to log out when you end your session. Otherwise, you must wait until the timeout setting has expired before th e PN9108 can be accessed again. (See Connection Control under the General Settings dialog information , page 19.
Chapter 4. Administration 29 Power Management Configuration The buttons in the Device Control panel allow the PN9108 administrator t o configure the power management functions of each of the PN9108 Stations on the installation. The functi ons provided by each of the buttons are explained in the sections that follow.
PN9108 User Manual 30 The top Configuration pane l allows you to set up a power management configuration for each po rt. These settings determine what takes place when you click the Power Bu tton On or Off.
Chapter 4. Administration 31 (Continued from previous page.) To save your settings, click Save . To exit without saving your chang es, use your browser's Back function to go back to the Main we b page, or cl ick another button on the page to go to a different function.
PN9108 User Manual 32 Outlet Group s: The bottom Config uration panel (refer back to page 29) lets you select the outlets that you want to put tog ether as an outlet group. Outlet groups enable control actions to be carried out on the en tire group at the same time, rather than repeatedly performing the same action on each individual outlet.
Chapter 4. Administration 33 It is also possible to attach an i ndividual UPS for each computer to the PN9108's outlet ports. In this case: Do not enable the PN9108's UPS function - since that functi on only works with a UPS device atta ched to its RS-232 port.
PN9108 User Manual 34 Schedule Clicking the Device Control Schedule button brings up the Scheduling dialo g box: This dialog box allo ws you to set up a scheduled Power O n/Off configuration for each of the outlets. To do so: 1. Select your outl et from the buttons in the upper panel .
Chapter 4. Administration 35 User Management Clicking the Device Control User Manager butt on brings up the User Management dialog box: This dialog box all ows the Administrato r to set up Usernames and Passwords that operators must provide in order to log in to the PN9108.
PN9108 User Manual 36 Monitor Clicking the Device Control Monitor button brings up the Device Monitor display: This display shows the p ower status of your entire installation. You can see at a glance what the total cu rrent load for each of the Stations on the installation is, as well as th e On/Off sta tus of each outlet.
Chapter 4. Administration 37 Log Clicking the Device Control Log button brings up the Event Log dialog box: The PN9108 maintains a log file of the last 2048 events that took place on it. This dialog box allows you to select the rang e of events you wish to view: Choose To d a y then click OK to see a listing of only today's events.
PN9108 User Manual 38 Once you make a choice and click OK an Event Log List, sim ilar to the one below, appears: When you have finished viewing the event list: If you want to return to the Event Log dial og box, click Back . If you want to erase the contents of the entire log file, click Clear All .
39 Chapter 5 Safe Shut down and Reboot Overview The PN9108's Safe S hutdown and Reb oot functions are available for systems running Windows. Safe shutdown and rebo ot lets you safely close a system down and reboot it wi thout involving the danger to the file systems that simply killing the power supply does.
PN9108 User Manual 40 4. The wording fo r the System after AC Back function may vary somewhat from system to sy stem. For example: AC Loss Auto Restart Restore on AC Power Loss In the BIOS settings, choo se Power On (Full On) . 5. NT systems must use the System after AC back function.
Chapter 5. Safe Shutdown and Reboot 41 By default, PMonitor monit ors the COM1 port. If the utility displays an error message stating that it is unab le to open the COM1 port, it means that th e port is already being used by another utility .
PN9108 User Manual 42 Manual Setup Windows NT, 2000, XP, and Server 200 3 can be manually configured for safe shutdown and rebooting instead of using the Power Monitor utility.
Chapter 5. Safe Shutdown and Reboot 43 2. Click Next . A dialog box similar to the one below appears: Select the options in the dialog box so that they match the settings shown in the figure abov e. 3. Click Finish ; click OK . To check that the setup is working: 1.
PN9108 User Manual 44 NT : 1. Go to the Control Pan el; open the UPS entry . A dialog box similar to the one below appears: a) For the COM port entry , select the COM port on the computer that the Safe Shutdown Cable is plugged into. b) Match the other options to the values shown in the figure ab ove.
45 Chapter 6 Out of Band Operation In case the LAN that t he PN9108 resides on goes down, or the PN9108 cannot be accessed with the usual browser based meth od for some other reason, th e PN9108 can b.
PN9108 User Manual 46 Enable OOB operation by cli cking to put a checkmark in the Out Of Band Enable checkbox. Note: Since OOB operation and UPS operation both require the use of the RS-232 port, enabling OOB automaticall y disables the PN9108's UPS feature.
Chapter 6. Out of Band Operation 47 Modem Connection The modem connection function makes it possible to access the PN9108 from a remote location with a dial in terminal connection; a dial in PPP connection; or a dial out connection.
PN9108 User Manual 48 4. If you want the PN9108 to b e able to dial out, activate the dial out function by putting a checkmark in the Enable dial out checkbox. Note: Unless this function is enabled, you wil l only be able to dial in. None of the Dial Out Schedule functions (described below) will o ccur .
Chapter 6. Out of Band Operation 49 8. If the network goes down, or the PN9108 gets disco nnected from it, the Emer gency dial out function puts the PN9108 on line via th e ISP dial up connection.
PN9108 User Manual 50 Direct T ermin al Connection (HyperT erminal) HyperT erminal Setup 1. Use a 9 pin null modem cable (pin 2 to pi n3; pin 3 to pin2) to connect a COM port on a PC to the PN9108's RS-232 port. Note: The null modem cable must be wired for either full or loop back handshaking.
Chapter 6. Out of Band Operation 51 The following dialog box comes up: 3. For the Connect usin g: field, select Dir ect to COM1 (assuming you are using COM1 on your comput er), then click OK .
PN9108 User Manual 52 4. For OOBC connections, the PN9108's serial port settings and the computer's COM port settings must be the same. Change the settings in your dialog box (if necessary), so that they match the PN 9108's COM Port settings (see Modem C onnection , page 47, for details), then click OK .
Chapter 6. Out of Band Operation 53 6. Change the settings (if necessary), so that they match the settings shown in the diagram, then click ASCII Setup... The ASCII Setup dialog box comes up: 7. Change the settings (if necessary), so that they match the settings shown in the diagram, then click OK .
PN9108 User Manual 54 Indirect T erminal Connection (HyperT erminal) Connection Setup 1. Set up y our hardware configu ration to match th e diagram, below: Note: 1. Use standard 9 pin serial modem cables to connect to the modems. 2. Connect the serial port of th e modem that the PN9108 uses to its RS-232 port.
Chapter 6. Out of Band Operation 55 Final Check To make sure th at the modem and COM port are correctly in stalled: 1. Open the Control Panel: My Computer → Control Panel 2. Open the Make New Connection folder . If all went well, you should see an entry with the name you assigned for this connection.
PN9108 User Manual 56 Logging In 1. In the Out of Band Configuration dialog box (see page 47), make sure that the Enable dial-out function setting is disabled (the box is unchecked), and that the PN9108's baud rate is set to 115200. 2. Double click the HyperT erminal icon on yo ur desktop.
Chapter 6. Out of Band Operation 57 Direct Dial In Connection (PPP) This type of connecti on works directly t hrough the COM port. Connection Setup 1. Use a 9 pin null modem cable to connect a COM port on a PC to the PN9108's RS-232 port. Note: The null modem cable must be wired fo r either full or loop back handshaking.
PN9108 User Manual 58 3. Key a name of your choice in the top text box; select Standar d 28800 bps Modem for the device; then click Configure . The Modem Pr operties dialog box comes up: Change your s.
Chapter 6. Out of Band Operation 59 5. Change your setti ngs (if necessary), so that they match th e settings shown in the figure above; then click Advanced . The Advanced Connection Settings dialog box appears: 6. If there is a check mark in the Use flow control checkbox, uncheck it, then click OK .
PN9108 User Manual 60 Finishing Up 1. Right click on the icon yo u just created, and select Pr operties . In the dialog box that appears, select the Server T ypes tab: 2. Match the checkboxes in th e dialog box to the ones in the diagram, then click TCP/IP Settings .
Chapter 6. Out of Band Operation 61 3. Change the dial og box settings to match the ones i n the diagram. Note: The IP address can be any address in th e same network segment as the PN9108 (but not the same IP address as the PN9108). 4. Click OK to leave the dialog box, then click OK again.
PN9108 User Manual 62 Indirect Dial In Connection (PPP) This method uses a modem connection to phone int o the PN9108 from a remote location. Connection Setup 1. Set up y our hardware configu ration to match th e diagram, below: Note: 1. Use standard 9 pin serial modem cables to connect to the modems.
Chapter 6. Out of Band Operation 63 Finishing Up This step is the same as for a direct dial in connecti on. See page 60 for details. Logging In 1. In the Out of Band Con figuration dialog box (see pag.
PN9108 User Manual 64 Dial Out Connection This configuration sets up a connection for the PN9108 to an ISP's site. Yo u can use the dynamic IP address that th e ISP assigns to the PN9108 to access it with a browser.
Chapter 6. Out of Band Operation 65 c) If you choose, you can set up a dial out schedule that puts the PN9 108 on line over the internet via the ISP account by filling in the Dial-out Schedule information.
PN9108 User Manual 66 T elnet T erminal Access 1. On your computer, open a terminal (command line) session. 2. At the prompt, key in the following: telnet [PN9108's IP Address] Note: The IP address is assigned by your ISP . 3. Press Enter 4. At the lo gin prompt, provide y our Username and Password.
67 Chapter 7 Upgrading The Firmware The Firmware Upgrade Utility provid es a smooth, automated process for upgrading the PN9108's fi rmware. New firmware upgrade packages are posted on our web site as they become availabl e. Check the site regularly to find the latest packages.
PN9108 User Manual 68 St arting the Upgrade To start the upgrade, do the following: 1. From the computer that you downloaded the upgrad e file to, log into th e PN9108. 2. Click the Firmwar e icon. The Firmware U pgrade dialog box appears: 3. Click the Br owse but ton; navigate to the upgrade file, and sel ect it.
69 Appendix Safety Instructions General This product is for indoor use only . Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the dev ice. Do not place the device on any unstable su rf ace (cart, stand, table, etc.
PN9108 User Manual 70 If an extension cord is used with this device make sure that the total of the ampere ratings of all products us ed on this cord does not exceed the extension cord ampere rating. Mak e sure that the total of al l products plugged into the wall outlet does not exceed 15 amperes.
Appendix 71 Rack Mounting Before working on the rack, ma ke sure that the stabilizer s are secured to the rack, extended to the floor , and that the full w eight of the rack rests on the floor . Install front and side stabilizers on a single rack or front stabilizers for joined multiple ra cks before work ing on the rack.
PN9108 User Manual 72 Consignes de sécurité Général Ce produit est destiné exclusivemen t à une utilisatio n à l’intérieur . V euillez lire la totalité de ces instructions. Conservez-les afin de pouvoir vous y référer ultérieurement.
Appendix 73 L ’équi pement doit être installé à proximité de la prise murale et le dispositif de déconnexio n (prise de courant femelle) doit être facile d’accès. La prise murale doit être installée à proximité de l’équipeme nt et doit être facile d’accès.
PN9108 User Manual 74 L ’unité a été exposée à la pluie ou à l’eau. L ’unité est tombée ou le boîtier a été endommagé. Les performances de l’unité sont vi siblement altérées, ce qui indique la nécessité d’une réparation.
Appendix 75 Mont age sur bâti A vant de travailler sur le bâti, assurez-vo us que les stabilisateurs so nt bien fixées sur le bâti, qu’ils sont étendus au sol et que tout le poids du bâti repose sur le sol.
PN9108 User Manual 76 Power Cords Use the cables supplied with this package. If it becomes necessary to replace the cables supplied with this package, be sure to use cables of at least the same standard as the ones provided.
Appendix 77 T echnical Support International For online technical support – inclu ding troubleshooting, d ocumentation, and software updates: http://support.
PN9108 User Manual 78 IP Address Determination The PN9108’ s default setting is t o obtain its IP address automatically from a DHCP server . When the PN9108 starts, it waits to get an address from a DHCP server. If, after one minute, it fails to ob tain an address from the DHCP server, it reverts to its default IP address of 192.
Appendix 79 3. Select either Obtain an IP addr ess automatically (DHCP) , or Specify an IP addr ess . If you chose the latter , fill th e IP Address, Subnet Mask, and Gateway fields w ith the inform a tion appropriate to your network. 4. Click Set IP .
PN9108 User Manual 80 T rusted Certificates Overview When you t ry to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certifi cate is not trusted, and asks if you want to proceed.
Appendix 81 Inst alling the Certificate To install the ce rtifi cate, do the following: 1. In the Security Alert dial og box, click V iew Certificate. The Certificate Information dialog box app ears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted.
PN9108 User Manual 82 5. Next, cl ick Finish to complete the installation; then click OK to close the dialog box. Certificate T rusted The certificate is now trusted: When you click View Certificat e .
Appendix 83 Self-Signed Private Certificates If you wish to create your own self-sig ned encryp tion key and certificate, a free utility – openssl.exe – is available for download over the web at www .openssl.org . To create your private key an d certificate do the following: 1.
PN9108 User Manual 84 T roubleshooting Overview Operation problems can be du e to a variety of causes. The first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets.
Appendix 85 Problem 2: The computer has an older mainboard that doesn't support APM in the BIOS. What can I do to get Safe Shutdown and Reboot working? Solution: If you are runnin g Windows 2000, X P, or Server 2003, you can do the following: 1. Open Control Panel → Power Options.
PN9108 User Manual 86 Problem 3: I have enabled Synchronize with NTP Server in the Date / Time dialog box, but I am unable to obtain the date and time from an NTP serv er on the internet. Solution: Contact your MIS department and have them enable a port for the NTP server.
Appendix 87 3. Modem Ring Resume supports restarting after a normal po wer down. If the computer shut down due to a crash or a power failu re, you must restart the computer in order for Modem Ring Resume to function again . A workaround for this is to enable System after AC Back (see System after AC Back* , page 30).
PN9108 User Manual 88 Administrator Login Failure If you are unable to perform an Adminis trator login (because the Username and Password information has become corrupted , or you have forgotten it, for example), you can clear the login information wit h the following procedure: 1.
Appendix 89 Specifications * Units are certified to 80% o f max. current rating (100—1 20 VAC). ** Units are certified to 220—240 VAC. Function PN9108A PN9108G Power Characteristics 100–240 VAC;.
PN9108 User Manual 90 Null Modem Cable Diagrams Battery Replacement This equipment is provided with a replaceable lithium battery: CR2032 3V. Replacement by an incorrect type may result in an explosion. CAUTION! RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
Appendix 91 Limited W arranty ATEN warrants this product against defec ts in mate rial or workmanship fo r a period of one (1) year from the date of purchase. If this prod uct prov es to be defective, contact ATEN's support department for repa ir or replacement of your un it.
PN9108 User Manual 92 This Page Intentionally Left Blank.
93 Index A Administration, 19 Date and time, 25 Device control config. ,2 9 General settings, 19 Log, 37 Logout, 28 Maintenance, 26 Monitor, 3 6 Network settings, 21 Power management config, 29 Schedu.
PN9108 User Manual 94 Modem Ring Resume, 4, 30 , 39, 86, 87 Monitor, 3 6 Mounting, 8 N Network settings, 21 Null Modem Cable Di agrams, 90 O Online Registration, iii OOB Computer Connection, 46 Config.
An important point after buying a device ATEN Technology PN9108 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ATEN Technology PN9108 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ATEN Technology PN9108 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ATEN Technology PN9108 you will learn all the available features of the product, as well as information on its operation. The information that you get ATEN Technology PN9108 will certainly help you make a decision on the purchase.
If you already are a holder of ATEN Technology PN9108, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ATEN Technology PN9108.
However, one of the most important roles played by the user manual is to help in solving problems with ATEN Technology PN9108. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ATEN Technology PN9108 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
