Instruction/ maintenance manual of the product CN-6000 ATEN Technology
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User Manual CN-6000 2003-11-03.
Warning! This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Packing List The complete CN-6000 package consists of: M 1 CN-6000 KVM On the Net Control Unit M 1 CS Custom KVM Cable Set M 1 Power Adapter M 1 Rack Mount Kit M 1S o f t w a r e C D M 1 User Manual M 1 Quick Start Guide Check to make sure that all the components are present and that nothing was damaged in shipping.
Contents 1. Introduction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 The Hotkey Setup Scree n . . . . . . . . . . . . . . . . . . . . . 33 Configuring the Hotkeys . . . . . . . . . . . . . . . . . . . . . 34 Operation . . . . . . . . . . . . .
About This Manual This User Manual is provided to help you get the most from your CN-6000 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below. Overview Chapter 1, Introduction, introduces you to the CN-6000 System.
Conventions This manual uses the following conventions: Courier Indicates text that you should key in. [ ] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded , they ap pear together in the s ame bracket with a plus s ign between them : [Ctrl+Alt].
Notes: 2003-11-03 CN-6000 User Manual viii.
Chapter 1. Introduction Overview The CN-6000 is a control unit that allows operators to monitor and access their computers from remote locations. The CN-6000 connects to the Internet, an Intranet, LAN, or WAN using in dustry standard Category 5 cable, th en uses KVM cable to connect to a local KVM switch or ser ver .
With its advanced security features, the CN-6000 is the fastest, most reliable, most cost effective way to rem otely access and manage widely distributed multiple computer installations. The Administrator and Client software utilites provided with the CN-6000 make it easy to install, maintain, and operate.
Features M Remote access of KVM switches or servers via LAN, WAN, or the Internet; control your installation from down the hall, down the street, or half-way around the world M Supports 10Base-T, 100B.
Notes: 2003-11-03 CN-6000 User Manual 4.
Chapter 2. Hardware Setup Front View 1. Reset / Firmware Upgrade Switch M Pressing and holding this switch in while powering On the CN-6000 puts the switch into Firmware Upgrade mode. M Pressing and holding this switch in for more that two seconds performs a system reset.
Rear View 1. KVM Port The KVM cable (supplied with this package) that links the CN-6000 to your KVM switch or server plugs in here. 2. Local Console Section The CN-6000 can be accessed via a local console as well as over the Net. The cables for the local co nsole (key boar d, monito r, an d mouse) plu g in here.
Installation To install the CN-6000, refer to the diagram below (the diagram numbers corre- spond to the numbered steps), and do the following: 1. Plug the local admin is tr ato r’s key boar d, mouse, an d monito r into th e unit’ s Console Ports.
Notes: 2003-11-03 CN-6000 User Manual 8.
Chapter 3. The Administrator Utility Introduction Installation The Windows-based Administrator Utility software is provided on the distribution CD included with this package. To install the Administrator Utility, insert the CD into your CD-ROM drive and double click the CN6KAdmin .
Starting Up To bring up the Administrator Utility Main Screen, Double Click the CN6KAdmin- Tool icon, or key in the full path to the program on the command line. If this is the first time that you are running the utility a dialog box appears requesting you to input your serial number.
When the Utility comes back up, it searches for all the the CN-6000 devices installed on the local LAN segment and displays the results in the large central panel ( CN-6000 devices ). M If the unit you wish to configure appears in the listbox, Double Click it.
Logging In Once the Administrator Utility connnects to the unit you specified, a login window appears: Only those who have Configuration privileges (see User Management; Permis- sions , p. 22) are allowed to log in. Provide a valid Username and Password, then Click Login to continue.
If you successfully log in to the CN-6000 with the default username and password, the following message appears: For security purposes, be sure to change the default Username and Password to something unique (see User Management , p.
The Settings Notebook Overview After successfully logging in, the Settings notebook appears (see p. 15). There are five tabs , each represen ting a differen t administrativ e function. A description of the functions how to configure their settings is provided in the sections that follow.
General The General page provides information about the CN-6000’s status. An explanation of each of the item s is giv en in th e tab le belo w: MAC Address The CN-6000’s MAC Address di splays here. Device Name: To make it easier to manage i nstallations that hav e more than one CN-6000, each one can be given a name.
Network This page is used to specify the CN-6000’s network environment. Access Ports: As a security measure, th e Administrator can set the Port number s that the User must specify when he attempts to connect to a CN-6000’s IP address. Unless the correct Port number is given, the CN-6000 device will not be found.
IP Address: The CN-6000 can either have its IP address assigned dynamically at bootup (DHCP), or it can be given a fixed IP address. M For dynamic IP address assignment, select the Obtain an IP address automatically , radio button. M To specify a fixed IP ad dres s: 1.
Security The Security page is used to control access to the CN-6000. M User station filters permit or deny access to the CN-6000 for specific IP and MAC addresses attempting to access the system with CN-6000 Client software.
Filtering: M There are a maximum of 100 filters allowed for each category (User IPs, User MACs, and Admin is trato r MA Cs ). M To enable filtering for User Stations, Click to put a check mar k in th e IP and/or MA C Filter enable checkbox. M To add a filter, Click Add .
M User Station filtered items can be specified as included or excluded by highlighting the item and clicking the include or exclude radio button. M If the include button is checked, all the addresses within the filter range are allowed access to the CN-6000; all other addresses are denied access.
User Management This page is used to manage user profiles. M A maximum of 64 users can have access to a CN-6000. M To add a user, Click Add and fill in the information asked for in the User Management dialog box that appears. (See p. 22.) M To delete a user profile, select it and Click Remove .
When you click Add or Edit , a dialog box with fields to configure the user profile appears: An explanation of the profile items is given in the table below: Username A minimum of 6 and a max imum of 15 characters is allowed. Password A minimum of 8 and a maximum of 15 c haracters is al lowed.
Customization This page allows the Administrator to upgrade the Mainboard and I/O firmware, the Java Authentication Program version and to set Timeout and Login failure parameters. An explanation of the Customization items is given in the table below: Uploads After obtaining a new vers ion of the firmware (see p.
Upgrading the Firmware and Java Program New versions of the Mainboard and Java Access Page firmware files can be downloaded from our website at http://xxxxx.com/downloads as they become available. To upgrade the firmware, do the following: 1. Go to the Customization page of the Administration configuration notebook (see p.
3. Click Open . You return to the Customization page with the path to file, and the Upload version number displayed. Note: If you select the wrong file type for the component you are upgrading an Invalid file type message appears when you click Open .
Java Authentication Page As an important security feature, users who connect to the CN-6000 via the Java Client must first log in before being allowed access. A Java Authentication Page that implements a L ogin (Username and Pass word) feature is provided on the distribution disk for this purpose.
Troubleshooting Symptom Action Users cannot fi nd the CN-6000 on the network. The power on sequence may not hav e been performed correctly. You must power up the CN-6000 before powering up the equipment it c onnects to. After I move the CN-6000 to a different computer, it no longer shows up on the network.
Notes: 2003-11-03 CN-6000 User Manual 28.
Chapter 4. The Windows Client Introduction Installation The Windows-based Client software is provided on the distribution CD included with this package. To install the Windows Client, insert the CD into your CD-ROM drive and double click the CN6KClient.
The Connection Screen When the Windows Client starts, a Connection Screen, similar to the one below, appears: A description of the Connection Screen is given in the following table: Menu Bar The Menu Bar contains three items: File, Tool s, and Help. 1.
Switcht o Remote View Once contact with a CN-6000 has been es tablished, this button becomes acti ve. Click i t to connect and take ov er console c ontrol of the unit that is attached to the CN-6000. The s creen ouput of the unit appears on your moni tor.
3. Check the Message List window for status messages regarding the operation’s progress. 4. Once contact with the CN-6000 has been established, the Switch to Remote View button becomes active. Click it to connect to the CN-6000 and take over console control of the unit that is connected to it.
Hotkeys Various configuration actions related to the keyboard, video, and mouse can be performed via hotkey combinatio ns. The Hotkey setup utility is accessed by opening the Tools menu (at the top of the Connection Screen, see p. 30) and selecting Hotkeys before connecting to the CN-6000.
An explanation of the actions is given in the table, below: Action Explanation Exit remote location Break the connecti on to the CN-6000 and return to local operation. Adjust Video Brings up the vi deo adjustment utility. Adjust Mouse This utility s ynchronizes the l ocal and remote mouse movements followi ng a video resoluti on change.
Operation Screen Information Once the connection to the CN-6000 has been accomplished, the remote system’s video output is captured and displayed on your monitor. At the same time, your local keystroke and mouse in put is cap tu red an d sen t to the rem o te system .
Mouse Synchronization Until you close the CN-6000 connection, normal mouse functions are suspended on your local system. They are captured and sent to the remote system, instead. From time to time, especially if you change video resolution, the local mouse movement may lose synchronization with the remote system’s mouse pointer.
If these procedures still do not help, set the mouse speed and acceleration for the computer (or computers via KVM switch) connected to the CN-6000 as follows: M Windows 2000 : Set the mouse speed to .
M WinMe / Win95 : Set the mouse speed to the middle position; disable mouse acceleration (click Ad vanced to get the dialog box for this). M WinNT / Win98 : Set the mouse sp eed to th e slo w es t pos ition .
An explanation of the settings is given in the following table: Screen Positi on Adjust the horizontal and vertical positi on of the remote display by Clicking the Arrow buttons.
Work Files A Work File consists of all the information specified in a Client session. This includes the CN-6000 and CN-6000 IP list items, the Mouse Calibration settings, and the Hotkey and Video settings. Whenever a user runs the Client program, it opens with the values contained in the current work file .
Troubleshooting Problem Resolution I cannot find the CN-6000 on the network. Check with your system admi nistrator. The Windows Client wi ll not run. The Windows Client requi res DirectX . Either you don’t hav e DirectX i nstalled, or another program is using i t.
Notes: 2003-11-03 CN-6000 User Manual 42.
Chapter 5. The Java Client Introduction The Java Client is provided to make the CN-6000 accessible to all platforms and allows the User to connect from an ywhere on the Internet.
When the Java Client starts , a Welcome Screen, along with an Address Input dialog box appears: Key in the IP address for the unit you want to connect to - including a forward slash followed by the name of the CN-6000’s Java Client web page. For example: 168.
After you establish a connection, a Login dialog box appears. Provide a valid Username and Password and Click OK. The Welcome Screen dis appears and, after a second or two, a L ogin Progress window ap.
The Main Screen After a successful login, the rem ote system’s screen display s on your monitor as shown in the example below: You can perform mouse and keyboard operations on this screen just as if it were your local system’s display. Note: 1. You can switch between your local and remote programs with [Alt + Tab].
The User Panel The User Panel at the bottom of the screen is a Java applet that gives you control over the KVM operations. Video Clicking this button allows you to adjust the placement and picture quality of the remote display. This is similar to the Adjust Video feature of th e Windows Client (see p.
Mouse Synchronization At times the local mouse movement may lose sync with the rem ote mouse movement. The Mouse Synchronization function gets them back into sync. This is similar to the Mouse Adjustment feature of th e Windows Client (see p. 36 for details).
Troubleshooting For mouse synchronization problems, refer back to the Mouse discussion on the previous page. For connection and operation problems, see the table below: Symptom Action I cannot find the CN-6000 on the network. Check with your system admi nistrator.
Notes: Notes: 2003-11-03 CN-6000 User Manual 50.
Chapter 6. The Log Server The Windows-based CN-6000 Log Server is an administrative utility that records all the events that take place on selected CN-6000 units and stores them in a searchable datab as e. Installation Tthe Log Server is provided on the distribution CD include d with this package.
Starting Up To bring up the Log Server Main Screen, Double Click the CN6K LogServer icon, or key in the full path to the program on the command line. A screen similar to the one below appears: The scr.
The Menu Bar The Menu bar consists of four items: Configure, Events, Options, and Help. These are discussed in the sections that follow. Note: If the Menu Bar appears to be disabled, click anywhere in the CN-6000 List panel to enable it. Configure The Configure menu contains three items: Add, Edit, and Delete.
A description of the fields is given in the table, below: Field Expalanation Address This can either be the IP addres s of the CN-6000 or its DNS name (if the network admini strator has assigned it a DNS name). Port The Port number assigned to the CN-6000 (see p.
A description of the items is give n in the table, below: Item Expalanation New search This is one of three radio buttons that define the scope of the search. If it i s selected, the searc h is performed on all the events i n the database for the selected CN-6000.
Maintenance This function allows the administrator to perform manual maintenance of the database. He can use it to erase s pecified records bef ore the expiration tim e that was set with the Limit setting of the Configure function (see p. 54) Options This menu has a single item: Retry .
The CN-6000 List Panel Overview The CN-6000 List panel (refer back to the figure on p. 52), displays a list of all the CN-6000 units that have been selected for the Log Server to track (see Configure , p. 53). Tick information for the currently selected CN-6000 displays in the Events Lis t panel below.
The Event List Window This window displays tick information for the currently selected CN-6000. Note that even though any other CN-6000s aren’t currently selected, if their Recordin g checkbox is checked, the Log Server records their tick information and keeps it in its database.
Appendix Specifications Specifications for the CN-6000 are given in the table, below: Function Specification Connectors CPU Port 1 x SPDB -15 F - KVM Link Console Ports 1 x 6 pin mini -DIN F - Keyboar.
Rack Mounting For convenience and flexibility, the CN-6000 can be mounted on a system rack. To rack mount the unit do the following: 1. Screw the mounting bracket into the top or bottom of the unit as shown in the example diagram belo w. 2. Screw the bracket into any convenient location on the rack.
A Administrator Utility 9 Customization page 23 Logging in 12 Settings Notebook 14 Starting up 10 Troubleshooting 27 User Manag em ent page 21 C CN-6000 Front view 5 Rear view 6 Configure Log Server 5.
O Overview 1 R Rack Mounting 60 Reset on exit 23 S Serial number 10 Settings Notebook 14 General page 15 Network page 16 Security page 18 Uploadin g chang es 14 Specifications 59 Substitute keys 35 Sy.
An important point after buying a device ATEN Technology CN-6000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ATEN Technology CN-6000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ATEN Technology CN-6000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ATEN Technology CN-6000 you will learn all the available features of the product, as well as information on its operation. The information that you get ATEN Technology CN-6000 will certainly help you make a decision on the purchase.
If you already are a holder of ATEN Technology CN-6000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ATEN Technology CN-6000.
However, one of the most important roles played by the user manual is to help in solving problems with ATEN Technology CN-6000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ATEN Technology CN-6000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
