Instruction/ maintenance manual of the product SIP 3CX Patton electronic
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SmartNode™ Br anc h eXch ange Series SIP 3CX Based Pr ivate Branch Exchange User Manual Importa nt — Th is is a Class B device and is inten ded for use in a ligh t industrial or residen tial environment. I t is not intended nor approved for use in an industri al environ ment .
P at to n Electro nics Company , Inc. 7622 Rickenb acker Drive Gaithers burg, MD 20879 USA T el: + 1 (301) 9 75-1000 F ax: +1 (301 ) 869-9293 S upport: +1 (301 ) 975-100 7 We b : www .patton.com E-mai l: support@patt on.com T rademark S tatem ents 3CX Phone S ystem for Windo ws is copyright of 3CX Ltd.
3 Summar y T able of Contents 1 General information ........... ........ ......... ........ ............. ........ ........ ......... ............ ......... ........ ............. ........ ... ..... ... 13 2 Installing the SNB X ............ ........ .
4 T able of Contents Summary Ta ble of Contents . ......... ........ ............. ........ ........ ......... ............ ......... ........ ............ ......... ........ ........ . 3 Table of Contents ............... ........ ......... ........ .
5 SmartNode Branc h eXchange User M anual IP Conf iguration ... ............................ ....................... ................. ........... ................. ........... ................ . .............22 Current IP Settings ...................
6 SmartNode Branc h eXchange User M anual Ethernet ............ ...................... ................. ........... ................. ............ ................. ................ .. ............... .............34 Operating System .. .............
7 List of Figur es 1 SNBX rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2 SNBX front panel . . . . . . . . . . . . . . . . . . . . . . . . .
8 List of T ables 1 General conven tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2 Rear panel p orts . . . . . . . . . . . . . . . . . . . . . . . . .
9 About this guide This guid e descri bes the SNBX har dware, i nstallat ion and basic co nfigurati on. A udience This guid e is intended for the fo llowi ng users: • Operators • Inst al ler s •.
10 SmartNode Branch eXchange U ser Man ual About this guid e Pr ecautions N otes, cautions, and warnings, which hav e the following meanings, ar e used throughout this guide to help you become aware of potential problems. Wa r n i n g s are intended to prevent safety haz ards that could result in per- sonal inju ry .
11 SmartNode Branch eXchange U ser Man ual About this guid e Saf et y when wor king wit h electr icity • Do not o pen the d evice when the power cord is co nnected. Fo r sys- tems wi thout a power switch a nd withou t an external p ower adapt er , l ine voltages are present wit hin the de vice when t he power co rd is conn ected.
12 SmartNode Branch eXchange U ser Man ual About this guid e Genera l observ ations • Clean the cas e with a soft slightly moi st anti-static cloth • Place the unit on a flat surface and ensure fr.
13 Chapte r 1 General infor mation Chapter contents SNBX Overview ................. ................. ...................... ................. ............................. .......................... ................... . 14 SNBX Panels ..............
SNBX Overview 14 SmartNode Branch eXchange U ser Man ual 1 • Gen er al in form atio n SNBX Over view P atto n ’ s S NBX is an ap plia nce prod uct li ne brin gin g in “known ” reliable hardware and al lowing cu stomers an open environment to build reliable s ystems.
SNBX Panels 15 SmartNode Branch eXchange U ser Man ual 1 • Gen er al in form atio n SNBX fron t panel Figur e 2. SN BX front panel F igure 2 sho ws SNBX LEDs; th e LED d efinitio ns ar e list ed in table 3 .
16 Chapte r 2 Installing the SNBX Chapter contents Setting up the SN BX ................ ................ ....................... ................. ........... ................. ........... ....................... .......17 Accessing the SNBX/W3CX ...
Setting u p the SNBX 17 SmartNode Branch eXchange U ser Man ual 2 • Installi ng the SNBX Setting up the SNBX The SNBX is sh ipped in a state that will ideal ly allo w you to access the WMI and the PB X with out nee ding a KVM (Keyboar d Video and M ouse).
18 Chapte r 3 V ersion Contr ol Chapter contents Overview ................. ................. ............................ ...................... ................. ................. ................. ................. .......19 WMI ................. .
Overvi ew 19 SmartNode Branch eXchange U ser Man ual 3 • Ver sion Con trol Overvie w Knowing the version you are on when oper ating any syst em is cru cial wh en de aling with suppor t an d docu - mentation about the device . This chapte r will ef fectively relay the different parts of the SN BX, and how to check the spec ific ver sions.
3CX Version 20 SmartNode Branch eXchange U ser Man ual 3 • Ver sion Con trol 3CX V ersion Checking 3CX V ersion The 3CX v ersion can be seen a t the log-in s creen o f th e 3CX W eb interface, by either di rect navigation or through the P atto n WMI.
21 Chapte r 4 WMI and Contr ols Chapter contents Patton Webs ite ................... ........... ................. ........... ................. ................. ....................... ................. ........... ....... 22 Reboo t .............. .
Patton We bsite 22 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls Patton Website The P atto n drop down is used for gener ic and general settings in the SN BX, it is marked with the icon. The ‘P atton W ebsit e ’ launch es win dow ed version of the Patton homepage found at: h ttp:// www .
WebS erv er Se tti ngs 23 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls WebServer Setti ngs The W e bser ver setting s dro p down reveals th e Abys s W eb Ser ver by Apreli um SAR L se ttings used by 3CX (in the SNBX*/W3CX ver sions).
3CX Backup Se ttings 24 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls SmartNode Analog The ‘ Sma rtnode An alog ’ button opens up a f orm to generate and automatically save an An.
3CX Backup Se ttings 25 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls View B ackup Schedule The ‘ View Backu p Sched ule ’ button shows you the output of an inqu iry mad e of the scheduled tasks. An example is sh own below . F igure 8.
3CX Backup Se ttings 26 SmartNode Branch eXchange U ser Man ual 4 • WMI an d Controls T o find the index numbe r please refer back to the ‘ View B ackup Sc hedule ’ button, before each task the index number is show . Please r efer to the f igure belo w for an ex ample.
27 Chapte r 5 Contacting Patton for assistance Chapter contents Addit ion al 3rd P arty D ocumen tation ................... ............................ ....................... ................ ................. ............. 28 3CX D ocum ent ati on .
Addition al 3rd Party Docum entation 28 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance Additional 3rd Party Doc umentation The P atton SNBX is buil t in collaborati on with ot her softw a re developers.
Warranty Service and Return ed Merchandise Auth orizations (RMAs ) 29 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance Alt er nate P att on support f or Europ e , Middle East, and Afric a (EMEA) • Online support: available at www .
Warranty Service and Return ed Merchandise Auth orizations (RMAs ) 30 SmartNode Branch eXchange U ser Man ual 5 • Contacting Patton for assist ance RMA numbers RMA nu mber s are required fo r all p roduct re turns.
31 Appendix A Compliance information Chapter contents Compliance ....... ............................ ....................... ................. ................. ...................... ................. ........... .............32 EMC Compli ance ....
Compliance 32 SmartNode Branch eXchange U ser Man ual A • Compli ance informati on Compliance EMC Compliance • FCC P ar t 15, Cl ass B • EN55022, Clas s B • EN55024 Low -V oltage Dir ective (S.
33 Appendix B Specifications Chapter contents Har dware Spec ificat ion s ................ ....................... ................. ................. ...................... ................. ........................34 Processor ..... ................
Hardware Specific ations 34 SmartNode Branch eXchange U ser Man ual B • Specification s Hardwar e Spe cifications P roces sor Intel Dual Core Atom with Hyper Threading 1 .8 Ghz Memory 4GB of DDR3 RAM 250G B hardr ive Ether net 1 10/100/1000 Ethernet P ort Operat ing S yst em Window s 7 3CX Phone Sy stem Ve r s i o n 1 1 Dimensions 1.
3CX Phon e System Fea tures 35 SmartNode Branch eXchange U ser Man ual B • Specification s 3CX Phone System Fea tures Genera l Phone Sy stem F eat ures Call Logg ing, Call R e porting Blind C all T .
3CX Phon e System Fea tures 36 SmartNode Branch eXchange U ser Man ual B • Specification s Real- T ime W eb-based S ystem Status Inte gra te d W eb Ser ve r Automated Backup and Restore F irewall/NA.
3CX Phon e System Fea tures 37 SmartNode Branch eXchange U ser Man ual B • Specification s Sho ws Status of Oth er Extens ions Run as P resence M onitor w ith Desk Phone 3r d Par t y Applica tions I.
An important point after buying a device Patton electronic SIP 3CX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Patton electronic SIP 3CX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Patton electronic SIP 3CX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Patton electronic SIP 3CX you will learn all the available features of the product, as well as information on its operation. The information that you get Patton electronic SIP 3CX will certainly help you make a decision on the purchase.
If you already are a holder of Patton electronic SIP 3CX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Patton electronic SIP 3CX.
However, one of the most important roles played by the user manual is to help in solving problems with Patton electronic SIP 3CX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Patton electronic SIP 3CX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
